SUCCESSFUL SOFTWARE DELIVERY 20140516 SEE HOW 15 DIFFERENT ORGANIZATIONS DELIVER SUCCESS WITH BORLAND
At Borland our sole mission is to optimize enterprise software delivery across all industries and geographies. We are open to the way you want to work, have the agility to respond quickly to your changing needs, and will provide solutions that integrate with rather than replace your existing development environment. Explore the case studies here to learn how we have used our expertise, collaborative approach, and a diverse range of tools to enhance the efficiency and accuracy of software development and testing. CONTENTS AQS USA 3 AVG TECHNOLOGIES CZECH REPUBLIC 3 BUNDESAGENTUR FÜR ARBEIT CZECH REPUBLIC 3 DANSKE BANK DENMARK 4 GIGATRONIK GERMANY 4 ikegps NEW ZEALAND 4 IPASS USA 5 INVERTIX USA 5 MAXIMUS USA 5 MET OFFICE UK 6 MINISTRY OF DEFENCE FRANCE 6 OLM SYSTEMS UK 6 READYTALK USA 7 TELEFÓNICA O2 CZECH REPUBLIC 7 QUALITY KIOSK INDIA 7
AQS Reduces rebuilds by 30% AVG TECHNOLOGIES Increases the speed and accuracy of development and testing BUNDESAGENTUR FÜR ARBEIT Accurately delivers 14 million benefit payments a month Software services company AQS has completely automated its build process with StarTeam. The StarTeam repository stores more than three million data files, to allow powerful version control and change management. Business analysts now share, modify and edit files to enable a faster workflow. AQS has seen a 30% reduction in rebuilds by removing costly errors and eliminating bottlenecks in its software build process. Following a period of explosive growth, AVG needed to streamline processes, support increasing development requirements, and deliver higher quality security software from its development team to its quality assurance team. AVG selected Silk Test to help it decrease time-to-market, respond to change requests faster, and implement a fully transparent audit trail. The result was increased software quality, full automation of testing processes, and a reduction in the development/qa lifecycle from months to days. Bundesagentur für Arbeit s extensive IT infrastructure hosts a wide range of applications that support highly visible activities, including the correct calculation and payment of 14 million benefit payments per month. To help improve the reliability of these critical applications it adopted a full suite of Silk testing tools. This reduced the number of defects, enabled distributed testing for 30-40,000 cases overnight, and supported the development of a keyword-driven testing framework for future IT projects. StarTeam and the utilities written using the software development kit completely automate our build process, which removes costly human error and eliminates bottlenecks... a dramatic improvement in efficiency. Scott Duckworth, Senior Developer, AQS Our development/qa lifecycle would be weeks and could run to two-three months. Working with Silk Test, we have reduced this to the point where basic functionality testing takes just a couple of days. Zdeněk Řehák, Senior Test Automation Engineer, AVG Technologies Customer surveys return high levels of customer satisfaction our use of Silk Test and Silk Performer makes a strong contribution to this and I am very happy with our decision to use such mature and powerful tools. Doctor Christian Brandes, Software Test Architect, Bundesagentur für Arbeit Solution: StarTeam Solution: Silk Test Solution: Silk Test, Silk Performer, Silk Central
DANSKE BANK Improves quality with Agile testing GIGATRONIK Accelerates the delivery of high-end automotive technology ikegps Cuts mobile test time by 25% Running 500 test cases across seven brands in its organization now takes Danske Bank under an hour. Silk Test supports the bank s testing automation framework, while Silk4J brings test automation to the Java developers environment. Danske Bank has compressed a complex test framework into a single Java file using Silk4J which fully automates testing, quickly locates points of failure, and gives the bank s developers confidence in the quality of their work. In the specialist automotive electronics market, speed is everything. Gigatronik uses Borland StarTeam and Caliber to accelerate the delivery of the latest technology to its high-end customers and gain competitive advantage through superior agility. The solutions have helped them improve development speeds and eliminate manual development processes reducing time to market, improving software quality, and increasing customer loyalty. Short sprints and complex test requirements made it difficult to rely on manual testing processes. To test its integrated hardware and software package, which runs on Windows Mobile, ikegps needed to automate. Developers immediately appreciated the simple user interface of Silk Mobile, and it is now deployed across multiple hardware platforms. Automated mobile tests are run overnight and following Silk Mobile s implementation, testing effort has been reduced by 25%. Silk4J is a really core part of our testing framework, which is not stand-alone but is an important part of our entire quality process. It delivers confirmation and has a great effect on developers. Dag André Nilsen, Test Automation Specialist, Danske Bank. Automated configuration and change management gives us an overview of all versions employed in the application lifecycle. This virtually eliminates all potential sources of defects. Sven Sauerzapf, Head of Diagnostics & Data Management, Gigatronik GmbH We selected Silk Mobile for its easy-to-use interface which meant a fast uptake with our developers, as well as its deployment flexibility across multiple hardware platforms. Jeremy Gold, Software Architect, ikegps Solution: Silk Test, Silk4J Solution: StarTeam, Caliber Solution: Silk Mobile
ipass Speeds time-to-market with automated testing INVERTIX Automates and improves transparency MAXIMUS Modernizes critical government health systems For ipass, the complex and expanding testing landscape for enterprise mobility services made pure manual testing unfeasible. To deliver on its mission to change the economics of enterprise mobility and revolutionize the customer experience, ipass needed to find the right balance between automated and manual testing. By using Silk Test and Silk Performer together, ipass extended its competitive advantage, accelerated time to market, and increased the accuracy of its routing and billing processes. Putting a little effort into automation technology up-front helps us obtain large savings at the back-end as complexity grows. We adopted Silk Test to help us do just that. Blair Bullock, Director of Technology Integration, ipass At Invertix, ideas and change requests now start in either StarTeam or Caliber, become a testable requirement in Caliber, get attached to test scripts in Silk Central, and automatically trace back to StarTeam for any defect resolution. The company provides technology solutions to government, and uses all of these tools to improve transparency of its development process. Invertix now produces over 200 weekly governance reports, and has increased responsiveness through Agile testing and mini-sprints. Micro Focus was selected for its ability to customize the tools and integrate them to create a seamless and transparent end-to-end testing environment. Hollie Lopes, Program Test Manager and Software Development Center Manager, Invertix To help address the diverse challenges associated with operating critical health delivery systems for a varied range of government clients, Maximus needed a comprehensive software delivery solution. By using a selection of Borland products, Maximus was able to adopt a smarter approach to software development, modernize the entire delivery lifecycle, and reduce rework through test case development and test automation. We now understand everything that needs to be tested as it relates to requirements and have a real time understanding of where we are at with achieving testing goals and the quality of the product we produce. Janine Roy, Test Manager, Maximus Solution: Silk Test, Silk Performer Solution: StarTeam, Caliber, Silk Central Solution: Caliber, Silk Test, StarTeam
MET OFFICE Increases efficiency and Reduces service delays MINISTRY OF DEFENCE FRANCE Speeds mission-critical testing OLM SYSTEMS Streamlines performance testing As one of only two world area forecast centers, the Met Office relies heavily on the success and integrity of its software to best serve its many customers. By working with Borland to adopt an open and proactive approach to development, it has been able to increase the efficiency of its configuration managers by 30%, improve internal customer satisfaction from 38% to 59%, and significantly reduce service delivery delays. Collaborative working tools improve development and process traceability for the mission-critical systems that help defend France. Using Borland tools, vital updates to a dedicated information system take place while engineers keep the lights on. The key is forging a link from requirements development through to validation for users and developers, using Borland tools. This promotes collaboration and simplifies dialogue which significantly reduces testing periods. With support calls down 64% and customer satisfaction up to 90%, Silk Performer is having a significant effect at OLM Systems, an independent provider of software. Silk Performer is integrated into the Agile development methodology, so performance and load testing on new functionality is executed during Agile sprints. Research shows that performance testing has impacted both customer satisfaction and support calls all due to the higher quality of OLM s final products. Industry research shows that on average IT projects overrun by some 84% in terms of time and 56% in terms of cost. Through working with Borland we have been able to significantly improve our software delivery performance. Nigel Reed, Head of Technology Delivery, Met Office Solution: Caliber, StarTeam, Borland Together Micro Focus s collaborative working tools improve development and process traceability. The latest Caliber functionalities promote collaboration while simplifying the dialogue between developers. Captain Yann Guillou, Solutions Architect, SIMMT Solution: Caliber, Silk Central, Silk Test, Silk Performer We selected Silk Performer for its functionality and the level of support that we would expect. I took full advantage of the wealth of information and support available online as well as directly from Borland to help me get up to speed with it. This was a great help. Richard Pollard, Performance Test Analyst, OLM Systems Limited Solution: Silk Performer
READYTALK Builds a lightweight, flexible testing system TELEFÓNICA O2 Improves on its load testing QUALITY KIOSK Meets customer quality demands When your customers rely on your solutions to stay connected, reliability is top of your agenda. ReadyTalk chose Borland Silk4J to help build a flexible testing system that met the needs of its Agile team. The lightweight, automated, and easy-to-use testing solution has helped the company save time by detecting defects early and has freed up team members so that they can focus on innovation and driving the business forward. Telefónica O2 Business Solutions simulates real-world user demand with Silk Performer, increasing test user volumes from hundreds to thousands compared to its previous open source tooling. The IT services company offers load and stress testing as a service to customers and now resolves capacity problems before they have an operational impact. Quality Kiosk delivers QA excellence to India s leading banks and insurance companies. The company uses the automated testing capabilities of Silk tools to test 20 complicated systems and a core banking system. Different platform support is essential, and Silk delivers maximum coverage and quality. Since testing with Silk Test and Silk Performer began, not a single application has had to be rolled back after going live. We will utilize complete lifecycle testing using Silk4J along with other test solutions, but the heart of its use will be for object recognition and playback. Silk4J meets our needs because it is a lightweight solution that does not get in the way of the test automation engineer. David Demmer, Quality Engineer, ReadyTalkc. For our customers, we provide complete services in the implementation of applications in their IT environments, and stress tests are one of the important elements. Silk Performer is the leading technology for stress testing, and thanks to a favorable licensing policy was our preferred choice. Jiří Červený, Monitoring and Testing Manager, Telefónica O2 Business Solutions We initially used Silk products in one or two instances to test certain applications for customers. Confidence quickly grew and we recognized that the value offered by Silk was really good. The Silk products have now become one of the key parts of our quality solutions. Maneesh Jhawar, CEO, Quality Kiosk Solution: Silk4J Solution: Silk Performer Solution: Silk Test, Silk Performer