Cisco Configuration Professional for Cisco Integrated Services Routers and WAN Edge Routers

Cisco Configuration Professional for Cisco Integrated Services Routers and WAN Edge Routers Product Overview Cisco Configuration Professional is a graphical user interface (GUI) device management tool for Cisco IOS Software based access routers including Cisco Integrated Services Routers and Cisco 7200, and 7301 Series Routers. Cisco Configuration Professional simplifies router, security, Unified Communications, wireless, WAN and basic LAN configuration through GUI-based easy-touse wizards. The workflows in Cisco Configuration Professional help medium-sized business and enterprise customers and Cisco partners to quickly and easily deploy, configure, and monitor a Cisco router without requiring knowledge of the command-line interface (CLI). Cisco Configuration Professional is a valuable productivity-enhancing tool for network administrator and channel partners deploying routers in medium-sized businesses and enterprise branch offices. Cisco Configuration Professional allows them to implement router, Unified communications, security, and wireless network configurations with reduced cost and increased confidence and ease. Cisco Configuration Professional configurations have been approved by the Cisco Technical Assistance Center (TAC), which means that configuration checks built into Cisco Configuration Professional reduce errors. Cisco Configuration Professional also helps customers avoid potential network issues by proactively monitoring router performance statistics, system logs, and security logs in real time. Cisco Configuration Professional offers smart wizards and advanced configuration support for Cisco LAN and WAN interfaces, Network Address Translation (NAT), stateful and application firewall policy, IPS, IPSec VPN, QoS, and NAC policy features. Cisco Configuration Professional is the new device manager for the ISRs and will replace SDM (Cisco Router and Security Device Manager) over time. Like SDM, Cisco Configuration Professional assumes a general understanding of networking technologies and terms but assists individuals unfamiliar with the Cisco CLI. Over time Cisco Configuration Professional functionality will expand to include more voice features and other technologies. To see when a new version of Cisco Configuration Professional is available for download, visit http://www.cisco.com/go/ciscocp periodically. Cisco customers and partners who want to configure the router out of the box can use Cisco Configuration Professional Express. Cisco Configuration Professional Express is a GUI tool that is embedded in the flash of the router. This tool helps Cisco partners and customers with out-of-thebox configuration of access router LAN/WAN interfaces and minimal Cisco IOS Software security features. Customer Benefits Today s businesses depend on network-based applications and communications tools more than ever before. To preserve essential communications with your partners and customers, maintain the productivity of your employees, and sustain the profitability of your business, you need to make sure that your network is secure, reliable, and performing optimally at all times. However, modern 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 10

business networks can encompass a wide range of wired and wireless networking, security, and voice technologies. Making sure that your network is configured and operating properly is a complex, costly, and time-consuming task. Cisco Configuration Professional is a device management tool that can be used by businesses to address these challenges. Cisco Configuration Professional provides in-depth configuration GUI screens that can be used by customers and partners to easily configure complex routing, security, voice, and wireless features in the router. Ease of Use and Built-In Application Intelligence Users of Cisco Configuration Professional can remotely configure and monitor their Cisco routers without using the Cisco IOS Software CLI. The Cisco Configuration Professional GUI (Figure 1) aids nonexpert users of Cisco IOS Software in their day-to-day operations; provides easy-to-use smart wizards; automates router, security, and voice management; and assists users through comprehensive online help and tutorials. Figure 1. Cisco Configuration Professional Homepage with Configuration Options Cisco Configuration Professional smart wizards guide users step by step through community creation and router configuration workflow by systematically configuring LAN, WLAN, and WAN interfaces; firewalls; intrusion prevention systems (IPSs); and IP Security (IPsec) VPNs. Cisco Configuration Professional smart wizards can intelligently detect incorrect configurations and propose fixes, such as allowing Dynamic Host Configuration Protocol (DHCP) traffic through a firewall if the WAN interface is DHCP addressed. Online help embedded within Cisco Configuration Professional contains appropriate background information, in addition to step-bystep procedures to help users enter correct data into Cisco Configuration Professional. 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 10

Networking, security, and voice terms and definitions that users might encounter are included in an online glossary. For network professionals familiar with Cisco IOS Software and security features, Cisco Configuration Professional offers advanced configuration tools to quickly configure and fine-tune router security features, allowing network professionals to review the commands generated by Cisco Configuration Professional before delivering the configuration changes to the router. This preview feature has also been used by those less familiar with the Cisco CLI to learn more about Cisco recommended configuration for Cisco IOS Software routing and security features. This preview feature will be available, in a later release, for GUI screens that download Cisco CLI commands to Cisco CallManager Express and Cisco Unity Express. Integrated Security Configuration When deploying a new router, Cisco Configuration Professional users can configure a Cisco IOS Software firewall quickly using the best practices recommended by the International Computer Security Association (ICSA) and the Cisco Technical Assistance Center (TAC). An advanced firewall wizard allows a single-step deployment of high, medium, or low application firewall policy settings. Cisco Configuration Professional users can configure the strongest VPN defaults and automatically perform security audits (see Figure 2). In addition, Cisco Configuration Professional users can perform one-step router lockdown for firewalls and one-step VPN for quick deployment of secure site-to-site connections. Figure 2. Security Audit 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 10

When invoked on an already configured router, Cisco Configuration Professional allows users to perform one-step security audits to evaluate the strengths and weaknesses of their router configurations against common security vulnerabilities. Administrators can fine-tune their existing router security configurations to better suit their business needs. Cisco Configuration Professional also can be used for day-to-day operations such as monitoring, fault management, and troubleshooting. Integrated Voice Configuration Cisco Configuration Professional can easily setup your Cisco IP telephony system by configuring the Cisco Unified Communications Manager Express call processing and Cisco Unity Express voicemail applications embedded in your Cisco integrated services router. When deploying a new IP Telephony system, Cisco Configuration Professional users can quickly configure features required for an initial telephony deployment including users, phones, extensions, dial-plans, Time Division Multiplexing trunks, and Survivable Remote Site Telephony. The user can also configure several voice system features such as paging groups, adhoc conferencing and night service. When invoked on an already configured router, Cisco Configuration Professional allows an administrator to easily make day-2 changes such as moves, adds and changes of phone users on the deployed configuration. Cisco Configuration Professional uses the best practices recommended by the Cisco Technical Assistance Center (TAC) while generating all configuration. Simply access the voice services on the Cisco Configuration Professional dashboard to easily set up and configure the system (Figure 3). Figure 3. Setting Up and Configuring the System 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4 of 10

Cost Savings Cisco Configuration Professional is ideal for the enterprise branch offices and medium-sized businesses that are sensitive to device deployment and network management costs and have few skilled technicians. Cisco Configuration Professional allows businesses and Cisco channel partners to implement routing, security, voice, and network configurations easily and confidently. Cisco IOS Software security software configurations generated by Cisco Configuration Professional are approved by the Cisco TAC. Cisco IOS Software voice software configurations generated by Cisco Configuration Professional are recommended by CCIE voice experts at Cisco. Cisco Configuration Professional enhances the productivity of network, security and voice administrators through built-in configuration checks, a configuration editor for experts, and meaningful defaults. Cisco Configuration Professional features provide an additional advantage of improved network availability through reduced instances of configuration errors. For businesses with larger networks, Cisco Configuration Professional can be used to build an ideal configuration and then deployed through network management tools such as the Cisco CNS Configuration Engine 2.0. Product Specifications Table 1 lists product specifications. Table 1. Cisco Configuration Professional Product Feature and Benefits Product Feature Comprehensive remote management Out-of-the-box router configuration At-a-glance router status views Router security audit One-step router lockdown Smart wizards for most frequent router and security configuration tasks WAN and VPN troubleshooting QoS policy Network-based application recognition (NBAR) Benefit Turns the router into a security, voice, and remote-access solution with its own management tool. Allows remote management from any supported desktop or laptop. Cisco Configuration Professional Express is a slimmed down version of the Cisco Configuration Professional GUI tool embedded in the router s flash that helps Cisco partners and customers with out-of-the-box configuration of access router LAN/WAN interfaces and minimal Cisco IOS Software security features. Offers quick graphical summary of router hardware, software, and primary router services such as VPN, firewall, quality of service (QoS), and so on. Assesses vulnerability of existing router. Provides quick compliance to best-practices (Cisco TAC, ICSA recommendations) security policies for routers. Simplifies firewall and Cisco IOS Software configuration without requiring expertise about security or Cisco IOS Software. Generates Cisco TAC-approved configurations. Averts mis-configurations with integrated routing and security knowledge. Reduces network administrators training needs for new Cisco IOS Software security features. Secures the existing network infrastructure easily and cost-effectively. Reduces mean time to repair (MTTR) by taking advantage of the integration of routing, LAN, WAN, and security features on the router for detailed troubleshooting. Takes advantage of integration of routing, LAN, WAN, and security features on the router for detailed troubleshooting of IPsec VPNs or WAN links. Integrates Layer 2 and above troubleshooting with Cisco TAC knowledge base of recovery actions. Easily and effectively optimizes WAN and VPN bandwidth and application performance for different business needs (voice and video, enterprise applications, Web, and so on). Three predefined categories: real time, business critical, and best effort. Provides real-time validation of application usage of WAN and VPN bandwidth against predefined service policies. Provides for traffic performance monitoring. 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 5 of 10

Product Feature Real-time monitoring and logging Real-time network and router resource monitoring Task-based Cisco Configuration Professional user interface Cisco Configuration Professional Express wizard-based deployment of router Digital Certificates Role-based access Cisco license management Secure Sockets Layer (SSL)- based and Secure Shell (SSH) Protocol v2-based secure remote access Benefit Allows administrators to proactively manage router resources and security before they affect mission-critical applications on the network. Offers faster and easier analysis of router resource and network resource usage. Offers graphical charts for LAN and WAN traffic and bandwidth usage. Provides for faster and easier configuration of security configurations IPsec VPNs, firewall, access control lists (ACLs), IPSs, and so on. Offers quick snapshot of router services configuration through dashboard view on the homepage. Offers quick and easy router deployment for basic WAN access configurations. Ideal router deployment tool for nonexpert users. Offers highly scalable and more secure solution than preshared keys Now easy to use and deploy with the combination of Cisco Configuration Professional, Cisco IOS Software Certificate Authority Server, and Easy Secure Device Deployment (EzSDD) feature. Uses Cisco IOS Software CLI views feature to define restricted task-based roles for different router administrators and users. Allows Cisco value-added resellers and service providers to offer a graphical, read-only view of the customer premises equipment (CPE) services to end customers. Offers factory-default profiles: Administrator Firewall administrator Easy VPN client user Monitor-only view Cisco Configuration Professional cross-launches Cisco License Manager (http://www.cisco.com/go/clm) to manage licenses in the devices. Provides for secure management between PC and Cisco router. Cisco Configuration Professional Version 1.0 Cisco Configuration Professional Version 1.0 supports configuration of ISR LAN/WAN interfaces and Cisco IOS Software security and router wireless features. Cisco Configuration Professional v1.0 also provides minimal monitoring support of Cisco IOS Software security features in the router. Tables 2 through 6 summarize the Cisco IOS Software features, router platforms, and router modules supported in Cisco Configuration Professional v1.0. Table 2. Cisco Configuration Professional v1.0 Supported Cisco IOS Software Features Cisco IOS Software Feature Support VPN Firewall IPS Advanced configuration Routing Easy VPN Server, Easy VPN Remote, Enhanced Easy VPN (DVTI), SSL VPN, generic routing encapsulation (GRE) over IPSec, Dynamic Multipoint VPN (DMVPN) (full-mesh or hub-spoke), Voice and Video Enabled VPN (V3PN), digital certificates, VPN monitor, and troubleshooting Zone-based firewall, stateful inspection, application firewall, granular protocol inspection, network edge, firewall log, and policy table Compatible with Cisco IOS Software IPS feature in 12.4(11)T2 release in addition to 12.4(9)T or earlier T train and Cisco IOS Software 12.4 Mainline releases (automatic signature provisioning, dynamic signature update and signature customization, event viewer, signature creation wizards, threat-based signature categories) Cisco IOS Software certificate authority server, AutoQoS phase II, Network Address Translation (NAT) wizards, ACL, VLAN, CLI preview mode, DHCP server, WLAN, date/time, NTP [Network Time Protocol], Domain Name System (DNS), SSHv2, management access policy, dynamic DNS, 802.1x L2 port, 802.1x L3 spouse and kids Open Shortest Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), Routing Information Protocol (RIP) v2, and static 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 6 of 10

Table 3. Cisco Configuration Professional v1.0 Supported Cisco Router Products and Software Releases Cisco Router Products CISCO861-K9, CISCO861W-GN-A-K9, CISCO861W-GN-E-K9, CISCO861W-GN-P- K9, CISCO881-K9, CISCO881W-GN-A-K9, CISCO881W-GN-E-K9, CISCO881W- GN-P-K9, CISCO881G-K9, CISCO881GW-GN-A-K9, CISCO881GW-GN-E-K9, CISCO888-K9, CISCO888W-GN-A-K9, CISCO888W-GN-E-K9, CISCO888G-K9, CISCO888GW-GN-A-K9 and CISCO888GW-GN-E-K9 c815 1801, 1801W, 1802, 1802W, 1803, 1803W, 1812, 1812W, 1812-J, 1812W-J, 1812W- P, 1811, 1811W and 1841 Minimum Cisco IOS Software Release Supported on Router 12.4(15)XZ and 12.4(20)T 12.4(11)T 12.4(9)T and 12.5(1)M 1805 series 12.4(15)XY C1861-SRST-B/K9, C1861-SRST-C-B/K9, C1861-SRST-C-F/K9, C1861-SRST- F/K9, C1861-UC-2BRI-K9 and C1861-UC-4FXO-K9 Cisco 2801, 2811, 2821, and 2851 Integrated Services Routers Cisco 3825 and 3845 Integrated Services Routers Cisco 7204VXR, 7206VXR, and 7301 Routers 124-11.XW6 12.4(9)T and 12.5(1)M 12.4(9)T and 12.5(1)M Cisco IOS Software Release 12.3(2)T or 12.3(3)M; no support for B, E, and S trains Table 4. Cisco Configuration Professional v1.0 Supported Cisco ISR Interface Technologies Cisco ISR Interface Technologies Interfaces WAN 10/100/1000 Ethernet, 802.11 a/b/g and 802.11 pre-n wireless, asymmetric DSL (ADSL), ADSL2+, G.SHDSL, Serial T1/E1, ISDN Bit Rate Interface (BRI), AM, 802.11a/b/g (on ISRs) and 802.11b/g/n (on 860 and 880 series), and cable modem FR, PPPoA, PPPoE, PPP, HDLC, RFC 1483, dial-backup, ADSL autodetect, QoS, NBAR, and troubleshooting Table 5. Cisco Configuration Professional v1.0 Supported Cisco 7xxx Modules Cisco 7xxx Module Port adapters on Cisco 7xxx Network processing engines and network service engines on Cisco 7xxx Service Adapters on Cisco 7xxx PA-2E-TX, PA-2FE-FX, PA-8E, PA-4E NPE-225, NPE-400, NPE-G1, NPE-G2, NSE-1 SA-VAM, SA-VAM2, SA-VAM2+, C7200-VSA Table 6. Cisco Configuration Professional v1.0 Supported Cisco ISR Interface (WIC/HWIC) and Modules (AIM/NM) Cisco ISR Interface and Module Technology WIC HWIC AIM NM NME WIC-1T, WIC-2T, WIC-2A/S, WIC-1DSU-T1-V2, WIC-4ESW, WIC-1B-S/T-V3, WIC-1ADSL, WIC-1SHDSL-V3, WIC-1ADSL-I-DG, WIC-1ADSL-DG, WIC-1AM and WIC-2AM HWIC-1FE, HWIC-2FE, HWIC-4T, HWIC-4A/S, HWIC-8A/S-232, HWIC-8A, HWIC-16A, HWIC- 4ESW-POE, HWIC-D-9ESW-POE, HWIC-4ESW, HWIC-D-9ESW, HWIC-ADSLI-B/ST, HWIC- ADSL-B/ST, HWIC-1ADSLI, HWIC-1ADSL, HWIC-1ADSL-M, HWIC-2SHDSL, HWIC-4SHDSL, HWIC-CABLE-E/J-2, HWIC-CABLE-D-2, HWIC-AP-AG-A, HWIC-AP-AG-E, HWIC-AP-AG-J, HWIC-AP-G-A, HWIC-AP-G-E and HWIC-AP-G-J AIM-VPN/SSL-3, AIM-VPN/SSL-2, AIM-VPN/SSL-1, AIM_VPN/HPII-PLUS, AIM_VPN/EPII-PLUS and AIM_VPN/BPII-PLUS NM-4T, NM-4A/S, NM-8A/S, NM-16ESW, NM-16ESW-1GIG, NM-16ESW-PWR-1GIG, NM- 2FE2W-V2, NM-1FE2W-V2, NM-1FE-FX-V2, NM-16ESW-PWR, NMD-36ESW-PWR-, NMD- 36ESW-PWR-2GIG NME-WAE-502-k9, NME-WAE-522-k9, NME-WAE-302-k9, NME-XD-48ES-2S-P, NME-X-23ES- 1G-P, NME-16ES-1G-P, NME-XD-24ES-1S-P and NME-X-23ES-1G 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 7 of 10

Cisco Configuration Professional v1.1 Cisco Configuration Professional v1.1 will be general availability in 3Q CY 2008. In addition to the functionality supported in Cisco Configuration Professional v1.0, Cisco Configuration Professional v1.1 supports configuration of ISR voice interfaces and Cisco CallManager Express and Cisco Unity Express and Cisco IOS Software security features. Cisco Configuration Professional v1.1 also provides configuration support of Cisco IOS Software content filtering feature that is available in Cisco 860 and 880 Series Routers. Tables 7 through 9 summarize the Cisco IOS Software features, router platforms, and router modules supported in Cisco Configuration Professional v1.1. Table 7. Cisco Configuration Professional v1.1 Supported Cisco IOS Software Features (in Addition to Cisco Configuration Professional v1.0) Cisco IOS Software Feature Voice system features Users/phones/extensions Voicemail Time-division multiplexing (TDM) trunks Phones Dial plan Multisite deployment Survivable Remote Site Telephony (SRST) Content filtering Support Paging groups and paging number, adhoc conferencing, night services, intercom, after hours, call park System speed dial, multiple lines per phone, hunt groups, pickup groups, dual line, shared line, soft keys Voicemail initialization, systemwide default setting, message waiting indicator, mailbox T1-PRI, single-line TDM trunk (BRI, FXS, DID, and FXO) Analog phones and IP phones (including phone load support) Class of restriction, inbound call handling, incoming dial plan, outgoing dial plan, call blocking, call forward all, call forward busy, call forward no answer, caller ID blocking H.323 and SIP voice-over-ip (VoIP) parameters, remote worker (codec and CIPC) Gateway mode with Media Gateway Control Protocol (MGCP) or Session Initiation Protocol (SIP) or H.323 protocol for communication from the gateway when in gateway mode. Cisco value-added resellers and partners can configure content filtering on the access router to permit or deny URLs (based on categories configured in a third-party database) or to block any keywords or specific domains. The content filtering feature will block access to the URLs, keywords, or specific domains from inside the corporate network. Table 8. Cisco Configuration Professional v1.1 Supported Cisco Products and Software Releases (in Addition to Cisco Configuration Professional v1.0) Cisco Products Cisco 850 and 870 Series Routers IP phones 12.4(9) T2 (minimum Cisco IOS Software release) ATA, CIPC, 7902, 7905, 7906, 7910, 7911, 7912, 7960/14 7960/14x2, 7961/14,7961/14x2, 7920,7921,7931,7935,7936,7940,7941,7941GE, 7942,7960,7961,7961GE, 7962,7962/14, 7962/14x2, 7970, 7971, 7970/14,7970/14x2 7971/14,7971/14x2, 7985, 7975G, 7965G, 7945G, 7962G, and 7942G Table 9. Cisco Configuration Professional v1.1 Supported Cisco ISR Voice Interface Modules Cisco ISR Interface and Module Technology Analog voice interface cards T1/E1 voice interface cards Voice network modules Voice expansion modules Voicemail VIC2-4FXO, VIC2-2FXS, VIC2-2FXO, VIC2-2BRI-NT/TE, VIC-2DID, VIC-4FXS/DID, VIC3-4FXS/DID VWIC2-1MFT-T1/E1, VWIC2-2MFT-T1/E1 NM-HD-1V, NM-HD-2V, NM-HD-2VE, NM-HDA-4FXS, NM-HDV2, NM-HDV2-1T1/E1, NM- HDV2-2T1/E1 EVM-HD-8FXS/DID, EM-HDA-8FXS, EM-HDA-4FXO, EM2-HDA-4FXO, EM-HDA- 3FXS/4FXO, EM-HDA-6FXO, EM-4BRI-NT/TE NM-CUE, NM-CUE-EC, AIM-CUE, NME-CUE Version 2.3.2 and higher 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 8 of 10

Cisco ISR Interface and Module Technology Cisco CallManager Express Version 4.0 and higher Client System Requirements Table 10 lists client system requirements. Table 10. Client System Requirements Personal computer operating systems Other software PC hardware Browser requirements Windows Vista: Business Edition and Ultimate Edition Windows XP with SP2 Sun JRE 1.5.0_11 Adobe Flash Player Minimum 2-GHz processor 512 MB DRAM minimum, 1 GB recommended Display: 1024x768 Free disk space of 200 MB Microsoft IE 6.X or later Ordering Information To place an order, visit the Cisco Direct Order page. All Cisco Configuration Professional SKUs are 0$ SKUs. Table 11 gives ordering information. Table 11. Ordering Information for Cisco Configuration Professional Cisco Configuration Professional Part Number CCP-CD CCP-CD-NOCF CCP-EXPRESS CCP-EXPRESS-NOCF Description Cisco Configuration Professional software is shipped on a CD. Cisco Configuration Professional Express is also embedded in the flash of the router. A default router configuration file is placed in both the flash and NVRAM of the router. The default router configuration file allows a user to connect to the Cisco Configuration Professional Express to set up the router for the very first time. Cisco Configuration Professional software is shipped on a CD. Cisco Configuration Professional Express is also embedded in flash of the router. A default router configuration file is placed in only the flash of the router. No default router configuration file is available in the NVRAM of the router. Cisco Configuration Professional CD is not shipped on a CD with the router. Only Cisco Configuration Professional Express is embedded in flash of the router. A default router configuration file is placed in both the flash and NVRAM of the router. The default router configuration file allows a user to connect to the Cisco Configuration Professional Express to set up the router for the very first time. Cisco Configuration Professional CD is not shipped with the router. Cisco Configuration Professional Express is embedded in the flash of the router. A default router configuration file is available in only the flash of the router. No default router configuration file is available in the NVRAM of the router. Table 12 lists Cisco routers that ship with Cisco Configuration Professional. Table 12. Cisco Routers That Ship with Cisco Configuration Professional Router Family Cisco 860 and 880 Series Cisco 2801, 2811, 2821 and 2851 Integrated Services Routers (Cisco Configuration Professional SKUs not available for these platforms until CCP v1.1 availability) Cisco 3825 and 3845 Integrated Services Routers (Cisco Configuration Professional SKUs not available for these platforms until CCP v1.1 availability) Available Cisco Configuration Professional Part Numbers CCP-CD, CCP-CD-NOCF, CCP- EXPRESS, CCP-EXPRESS-NOCF CCP-CD, CCP-CD-NOCF, CCP- EXPRESS, CCP-EXPRESS-NOCF CCP-CD, CCP-CD-NOCF, CCP- EXPRESS, CCP-EXPRESS-NOCF To Download the Software for Free 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 9 of 10

Visit the Cisco Software Center to download the latest Cisco Configuration Professional software that can be installed on a PC. Cisco Services Cisco Services make networks, applications, and the people who use them work better together. Today, the network is a strategic platform in a world that demands better integration between people, information, and ideas. The network works better when services, together with products, create solutions aligned with business needs and opportunities. The unique Cisco Lifecycle approach to services defines the requisite activities at each phase of the network lifecycle to help ensure service excellence. With a collaborative delivery methodology that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the best results. For more information about Cisco Services, refer to Cisco Technical Support Services. For More Information For more information about Cisco Configuration Professional, visit http://www.cisco.com/go/ciscocp or contact your local account representative. Printed in USA C78-462210-00 03/08 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 10 of 10