Hello, we re MotivAction We do MORE. And what business doesn t need MORE
MORE MORE Engaged employees MORE Productive internal and outside sales reps MORE Committed distribution channels MORE Inspiring meetings, events and travel programs And MORE Customer loyalty In today s competitive environment, nothing less will do.
What We Do We're a Performance Improvement Company with a simple purpose: to help our clients achieve MORE. We do it with knowledge, passion, and creativity. And we've been doing that since 1976.
Our Culture We re renowned for our culture. It s different here, and our clients benefit. We share an uncompromising dedication to integrity and collaboration. We listen. Before we pick up a pencil, or write a line of code, we make sure that we fully understand your goals and objectives. We think about your business, not just your project. We measure twice, and cut once.
Our Clients You know them. We love them. Companies of all sizes trust us with a precious resource: the performance of their employees, partners and customers. Big brands, well-known organizations (26 of the Fortune 500) and up-and-coming companies. There s almost no channel, category or segment that we don't touch. However, due to the confidential nature of our work, we choose not to disclose our client roster. But be assured. We are working with some of the smartest people and best brands on the planet.
Our Solutions We love to figure out how to get people to do MORE, sell MORE and buy MORE. We show up early for brainstorms. We fill up whiteboards. The principles of what we do are as enduring as the human heart. But the challenges are as new as yesterday s sales report. What metrics matter? What motivates your audience and what blocks them from top performance? No matter what the answer is, we have the resources to solve the problem.
1 Engage Your Workforce. When employees are personally engaged, your organization is stronger, healthier and MORE productive. We can turn engagement into a powerful business strategy and, ultimately, a culture of recognition. When you build a culture of recognition, you ll notice something remarkable. People care. And, more importantly, they care about the things that drive your success: the core values that define your company and create value for your customers. How do you build such a culture? We ve found that a generous culture requires a disciplined approach and a spontaneous culture takes careful planning. We draw on our experience and the latest research to help you communicate intelligently, train effectively, create powerful tools and guidelines, install controls and implement tracking.
2Design Sales Incentive Programs. How do you ensure that your sales incentives prompt the right people who may not be your top performers to take the right actions to deliver results you couldn t achieve otherwise? It takes a unique combination of MORE expertise and MORE passion. Every aspect of your incentive program is built on our decades of experience. We re with you each step of the way. We ask a lot of questions, analyze your target audience, determine strategy, set goals and write rules, develop communications, implement the technology, sustain the momentum, deliver the rewards and measure the results.
3Improve Your Pipeline. There are clogs, leaks, breaks and kinks in every distribution channel. Our job is to help find them and fix them. We simplify channel programs to engage your salespeople and reseller principals. The result: your strategies work, your promotions inspire, your training empowers and as you enjoy MORE success your systems scale. It all adds up to superior business results.
4Manage Travel Programs. Long before anyone boards a plane, we roll up our sleeves. We find the perfect destination, negotiate rates and reserve rooms, design communications, track participant performance and provide feedback. We coordinate air travel and ground transportation. And then we manage your event flawlessly. Our experience helps make your experience MORE meaningful and MORE memorable.
5Produce Meetings, Events and Tradeshows. Whether it s a national sales meeting, a customer conference or a dealer event, we integrate logistics and meeting content to achieve a focused event with MORE impact. We find, select, negotiate, coordinate, plan, promote, create, install, drape, transport, staff, direct, translate, reconcile, measure, track and bill. We can do it all for you or just provide select services as an extension of your team.
6Drive Customer Loyalty. It s your brand. But customer s have a choice. They re busy. They re skeptical. They re overwhelmed with messages. Yet they want to make good decisions, get a good value and be rewarded for their loyalty. We can help you acquire MORE customers, introduce products, increase purchases and inspire loyalty. We are about inspiring people to change their behaviors.
MORE Stories... Health Sciences MotivAction Case Study : EMPLOYEE ENGAGEMENT It s hard to argue with ROI that includes...this program saves lives. Sometimes employee engagement goes beyond retaining your best talent and rewarding top performers. For this Fortune 100 healthcare company, having an engaged workforce means a higher quality product. In this equation quality saves lives. Challenge Recognition in a Distribution Center Environment We created a system that allows recognition to be issued from shared terminals and kiosks, as well as personal computers. Managers and employees recognize each other for what matters most for living the corporate values, hitting productivity goals, and staying incident/accident-free. By the Numbers A 42% decrease in product defects Productivity rates have increased 16% Employee satisfaction has increased 10% over four years Turnover has decreased 16% "The program allows employees the opportunity to select their own reward and share our appreciation of them with their friends and family. THAT is a motivator. It is a great rewards program." Director of Operations, Distribution Center Increased Engagement = Real Results Increased employee engagement levels resulted in a 42% decrease in product defects. 94 Retention is 94%
MORE Stories... Consumer Electronics MotivAction Case Study : SALES INCENTIVE Answering the call of success Capitalizing on innovation and opportunity is important for any business. It s also what makes the world s most admired company one of the world s most financially successful. So when this global technology leader wanted to improve performance and profitability in their customer service operation they made the call to MotivAction. Challenge Careful Analysis Provides Key Insights Call center managers needed a way to reinforce representative selling efforts immediately and representatives needed to be motivated and recognized with reward opportunities that were relevant, fun and engaging. The answer? Leverage two exclusive MotivAction products Snap Reward and The Big Deal to increase sales. This is fantastic, with this ROI this is a pure pay for performance model. Immediacy + Relevancy = Results Snap Rewards is a code-based reward system. Client managers could issue snap codes instantly to recognize representatives selling protection plans. Codes could be redeemed immediately for rewards, or accumulated by recipients to unlock The Big Deal an audience-tailored collection of one-of-a-kind awards offered on a time limited basis. This combination not only provided the immediacy managers needed, but the relevancy representatives required to engage and perform. In addition, the solution provided flexibility to structure promotions whenever and however as client business needs and budgets warranted. By the Numbers 5 5+ years of successful program results Average of 7%+ sales increases during promotional periods 55% improvement in attachment rate $15,000,000 increase in top line sales revenue Director of Marketing
MORE Stories... Computer Software MotivAction Case Study : INCENTIVE TRAVEL Experiencing unforgettable travel and making a difference How do you make a lifelong memory and a significant community impact in just five days? MotivAction helped this Fortune 100 company step out of the familiar resort routine into the city New Orleans and created a group travel experience that their top achievers will never forget. Challenge Top Achiever Travel with Maximum Impact A top-achiever trip was designed with maximum impact in mind: the best of local cuisine, a private parade down Bourbon Street and a gala dinner at the Superdome. Participants were greeted by a marching band, their names circling on the ribbon board and their photos on the jumbotron. Between the reception, dinner and dancing, achievers even found time to toss a few footballs around the field. Wanting to help the local community, these salespeople spent an afternoon planting trees and bushes around a newly rebuilt elementary school, previously devastated by Hurricane Katrina. The landscaping and playground are the final touches on a school that was seven years in the making. To see the gratitude of the students and principal was a powerful experience and a highlight for participants. Incentive Travel Motivates Software sales representatives exceed quota by $200,000,000 and provides a 199:1 ROI. Thank you for another unbelievable event! As I shared with your team, your collective efforts are the best I have ever experienced in my 25 years of professional service. You make it special in every way. Chief Executive Officer By the Numbers Top 100 sales reps earn incentive trip Total revenue achieved was $1.2B - 26% of the company's overall revenue ROI = 199:1
MORE Stories... Automotive Retailer MotivAction Case Study : MEETINGS & EVENTS An essential part of success In any business, the ability to effectively manage detail is often the difference between being a market leader or laggard. So when a leader in the automotive aftermarket industry needed a company to drive implementation of their largest event ever they put MotivAction behind the wheel. Challenge Success Requires Attention to Detail MotivAction seamlessly moved and managed nearly 5,000 guests for our client s signature Leadership Forum event. The size and scope of this highly visible national conference required a level of experience and expertise that only a select few travel logistics companies have the capability to provide. Leveraging our operations knowledge, we created a travel database architecture that enabled monitoring and control of every facet of the event from point of arrival to point of departure. Turning Complexity into Simplicity Integrating data collected through 10 different registration sites using over 25 different criteria resulted in successful housing placement across five zones and 22 hotel properties. By the Numbers 4,712 Leadership Forum Participants 100 Suppliers and Vendors successfully managed 128 Program agendas customized to participant group 503/571 Number of flight arrival/departures requiring transportation staffing MotivAction is best at what you do, and we could not have pulled this program off without you. You should be proud of the team that you have assembled, they are truly the finest group that I have worked with. Sales Development Manager
Contact Us Ready to get started? Just say the word. We suspect we have plenty MORE to talk about. Kari Vrba Senior Vice President of Business Development p. 763.412.3011 e. kvrba@motivaction.com www.motivaction.com