USED SUPPLY USED BUYBACK Ingram is your full-service textbook solution As a leader in the book industry, thousands of college stores and independent booksellers already depend on Ingram Content Group to deliver the new textbooks and other products they need to meet student demand including trade books, audiobooks, Bibles, gift and game items, specialty magazines and e-books. Now, we re your source for buying and selling used textbooks too! We give college and independent booksellers options when it comes to their used textbook buybacks and purchases. Whether you re looking to buy new or used textbooks or to sell off your used textbook inventory for cash, Ingram has you covered with the educational content you need all in one place. Let us help you with used textbook buyback and sales! Do you represent a college store that sells new and used textbooks (Leased, Off- Campus, Independent, or Community College Store)? If you have online textbook sales or rentals, are you interested in Ingram s supply for direct to consumer orders? Are you a trade bookstore that already buys and sells used textbooks, or would like to start? If so, Ingram can help with all of this. Used textbook sourcing from Ingram Many of the tools you use to order new books and to sell back used books are the same ones you use to buy used textbooks. Used textbooks are now available for search and order (including Bin and Hold) using ipage. Search using the EAN, title, author, etc. and look for the Used Textbook icon. We look forward to working with you!
We trust you will find this guide useful as you do business with Ingram. Please note that all information included in this guide is current as of May 13, 2015. This guide, to include without limiting its Terms and discounts, is subject to change at any time without notice. This guide is supplemental to the ipage Terms and Agreement and Privacy Policy with which you agree to comply. Please call Customer Care at 866-402-2687 or e-mail us at usedtextbooks@ingramcontent.com for the most up-to-date information. Table of Contents Account Setup.... 2 Selling Used Textbooks to Ingram... 3 Tools to sell used textbooks... 3 Buyback and Rental Terms and Conditions..... 4 Buyback and Rental Return Shipping.... 6 Buying Used Textbooks From Ingram.... 14 Used Textbook Pricing Terms... 14 Ordering Tools/Systems... 15 Returns..... 16 Payment Terms..... 16 FAQ..... 21 Account Setup To set up an account with Ingram, go to www.ingramcontent.com and click Get Started. Complete the forms and you will receive an e-mail with the information needed to set up your Ingram Account. To sell used textbooks to Ingram, setup a Buyback Vendor Account by logging into ipage and on the home screen you will see the link to create a Buyback Vendor Account. Complete the online form and your ipage buyback account will be created within three business days. Once you have both your Ingram and Buyback Vendor Accounts, you will then see a Sell Your Used Textbooks Here link on your ipage Home page. Accounts may be terminated at anytime by either party, without cause, upon sending notice to the other party. If you have any questions about account setup, please contact your Ingram Sales Rep or Customer Care at 866-402-2687 or textbooksales@ingramcontent.com 2 P age
Selling Used Textbooks to Ingram Why Buyback with Ingram? Competitive wholesale prices and markups Easy to follow Terms & Conditions (http://www.ingramcontent.com/pages/textbookbuybackterms.aspx) Fast reliable payments Ingram pays shipping* Breadth and depth of buying guide Integration with existing technology/operations One-off bids on large shipments Rental buyback bid options Systematic reporting no accounting headaches Whether selling a large amount of books or starting your first buyback in your bookstore, Ingram is here to assist you in making used textbook buyback successful *Please note: we are currently only able to buyback from sellers in the contiguous United States. Tools You Can Use to Sell Used Textbooks to Ingram The ipage buyback program is Ingram s custom-built buyback technology that all customers can use for free. Textbook buyback thru ipage may not work best for your store s operations. Here are other Buyback Systems that your store may find beneficial. You must select only one of the following three options ipage Used Textbook Buyback Ingram s intuitive buyback program with full set of features integrated to help your store conduct buybacks successfully and efficiently Includes real-time reporting on your company s buying activity & payment accounting Prices offered and accepted in this buyback system are good for 30 calendar days Monthly Static Guide Ingram distributes a monthly buying guide to those stores that cannot use ipage. The buyback guide is updated monthly To receive the monthly guide, please contact textbooksales@ingramcontent.com with your request Monthly guide is mutually exclusive with ipage buyback Monthly guide prices are honored if your shipment is tendered to a carrier within two days of the expiration date of the guide 3 P age
Store/POS Integrations & Buyback API We are eager to integrate Ingram s buying technology into your system via our API. If you are not sure if your system currently supports Ingram s buyback, please contact your system provider to request the Ingram buyback integration In addition, you may sell used textbooks from the following programs Bids and Bulk Offers Many stores find they have overstock textbook inventory that they would like to liquidate Ingram is always willing to look at your list of inventory to place an offer Send your list of books to sell (ISBN and quantity) to textbooksales@ingramcontent.com and we will reply with a detailed offer Rental Rebates Textbook rental is a growing part of many college stores and Ingram wants to help you maximize your profitability of rentals through a guaranteed buyback (aka rental rebates) opportunity Send a list of textbooks you want to rent to rentalrebatebids@ingramcontent.com with the date that these rental textbooks will be returned to your store and shipped to Ingram and we will bid on the future return of each textbook When submitting a rental rebate bid, please indicate the guarantee period for consideration General Buyback and Rental Rebate Terms and Payment Ingram s buyback and related terms gives your store the confidence to grow your textbook buyback business. Terms can be found at http://www.ingramcontent.com/pages/textbookbuybackterms.aspx NET 30 Payments via Check Buyback offers guaranteed for 30 days Additional 20% markup applies in addition to Ingram s buyback price (E.g. $100 buyback price x 20% Markup = You are Paid $120) Ingram Pays Freight (Lower 48 states) Textbook buyback condition guidelines must be met Payment Inquiries If you have questions regarding a payment, please review your ipage reports first. Any payments made to you for buybacks through ipage will be indicated at the title level with check number on ipage. If you still have questions contact usedtextbooks@ingramcontent.com. Static guides are not part of ipage and payments related to these buybacks will not show on ipage. Email remittance advice of payments is available for you on request (automated reports coming soon). Contact usedtextbooks@ingramcontent.com to have this set up. 4 P age
What We Will NOT Buy back (Unacceptable Book Conditions) Broken or Loose Spine: Both the front and back covers must be attached to the spine. The spine cannot be broken or weak. Excessive cover damage: normal wear on the book cover or corners is acceptable, but torn covers and excessively damaged corners are not. Excessive Highlighting: Pages must be readable with no more than 20% of the pages highlighted. Water Damage: Book must not have any water damage, mold or stains from any liquid on the cover or pages Looseleaf editions are not accepted Torn or Missing Pages: Book with any missing or torn pages will be rejected. Teachers or Instructors editions are not accepted International editions are not accepted Books with library property stamps or other library processing Workbooks, study guides and solutions manuals with writing on more than 5 pages are not acceptable In the event the textbook includes supplements, please include supplemental materials with book (CDs, Unused Access Codes) 5 P age
Buyback and Rental Return Shipping Instructions for Creating a Buyback Shipping Label from UPS. From your preferred browser, go to www.ups.com. Click Shipping from the toolbar. From the Shipping menu, choose Create a Shipment. You may be prompted to log-in and/or create a UPS log ID. If you do not already have one, please create an account to have the ability to choose to Bill the Receiver for the shipment. Additional account information will be created later in the shipment process. 6 P age
If you do not have a UPS account, you may follow the instructions on the next page to create an account. 7 P age
Before creating your shipment, you ll first create a UPS account if you don t already have one. Creating a UPS Account After selecting Create a Shipment, simply click on Register Now and follow the instructions to set up a UPS login. 8 P age
Creating a Shipment Log into your UPS account. From the UPS top toolbar, click Shippig then Create a Shipment. You are prompted by UPS to enter information about the shipment such as destination (Where is this shipment going?), where the package is shipping from, etc. Some notes on this section of the shipment creation process: The destination for the shipment is: Store Buyback 6050 Dana Way Suite 367 Antioch, TN 37013 9 P age
Remember to enter the weight and number of cartons you ll be shipping In the section titled How would you like to ship?, choose UPS Ground Service from the drop down menu. For the reference line, please note your vendor number for reference #1 to ensure books are processed correctly and to ensure prompt payment. You may enter the buyback order number or simply state Buyback Return for reference #2. 10 P age
Under the header, How would you like to pay, choose Bill the Receiver from the drop down menu. Enter 76A42F as the UPS Account Number and 37086 as the Zip Code In the Associate a Shipper s UPS Account area, click the drop down to select your UPS account. If UPS does not regularly service your location, choose the Schedule a UPS On- Call Pickup in the Would you like to schedule a pickup? section. Additional fees will apply. Click Next to verify the shipping information then click Ship Now. 11 P age
The next screen will allow you to print your shipping label. Please allow pop-ups for the ups.com site. The pop-up window contains the actual shipping label with instructions for shipping. The site will also prompt your printer window to open. Shipments over 400 Lbs. If you have over 400 Lbs. (or approx 8-10 boxes of books) Please contact buybackshipping@ingramcontent.com with the following information to arrange freight: Your business name, telephone, contact name, and pickup address Your Ingram Buyback Vendor # # of cartons or pallets Estimated weight of each carton Date shipment will be ready for pickup & shipping hours of operation 12 P age
Quick Tip To ensure that your vendor number is referenced on all shipments to Ingram, you may follow the below instructions. Log into your UPS account and click on Shipping. From the menu on the upper left hand side, click on Set Preferences. Locate Reference Values and click on View/Edit. Enter your buyback vendor number in the space provided under Reference #1 Click on Update to save the change. 13 P age
Buying Used Textbooks from Ingram You already know you can search and order new text and trade books on ipage, and beginning July 2014 you can also find and purchase used textbooks. Search by title, ISBN, author, etc. just like with new titles and look for the Used Textbook icon. Order used textbooks along with new books to be eligible for free freight. In addition to ipage, there are several ways by which you can place used textbook orders with Ingram, see the Tools You Can Use section below. New Account Requirements All new accounts may be required to present a tax resale number in order to open an account. All invoices and account statements are administered through ipage Ingram s online title search, ordering, and account management tool therefore, all new accounts must subscribe to ipage, which is FREE. Choosing Used Textbook Terms Whether you re establishing a new account or activating an existing account, working with an Ingram Sales Representative you may choose from three competitive pricing options. The used terms you choose will be flagged in our system and be reflected in your purchase price displayed on ipage. Used Book Conditions Ingram has processes to ensure the inventory we sell is in Good or better used condition. Good condition is a measure of the quality of the cover, binding and pages of the physical book. Good condition denotes minor to moderate severity of the book s wear and tear. The used textbooks ordered from Ingram should not contain any of the condition attributes listed as Unacceptable in the Buyback Condition section. Otherwise, used textbooks from Ingram may include wear and minor to moderate damage to the cover and text. As these are used items, access codes and supplements are not guaranteed with used items. Purchase/Wantlist Discount Terms 1.) 50% of list (or 50% off list) discount applied to Used Textbooks, 20% returns limit. These are the default terms for all Ingram accounts. 2.) 45% of list (or 55% off list) discount applied to Used Textbooks, 10% returns limit. After switching to this option, terms cannot be changed for one year 3.) Dynamic Pricing, all used textbooks are non-returnable. After switching to this option, terms cannot be changed for one year Dynamic pricing offers you the most up to date pricing Ordering with dynamic pricing is available through many, but not all, of the typical ordering systems customers use with Ingram. Ingram also makes available updated stock files every four hours with current dynamic pricing and provides electronic ordering methods for system-to-system ordering as an option to our customers with advanced needs and capabilities 14 P age
If you would like to change your account s terms, please contact your Ingram representative or textbooksales@ingramcontent.com. Ordering Tools Many of the tools you use to order new books are the same tools you use to buy used textbooks. Here are the typical ways buyers order used textbooks from Ingram. ipage The ipage portal is your primary communication tool with Ingram for new and used textbooks. You can check inventory availability, place orders and manage your account. Sequoia Retail Systems Point of Sale Wantlisting Integration Users of Sequoia Retail Systems POS can order used textbooks from Ingram. Setup is easy contact your Ingram or Sequoia representative. TextbookBin ewantlisting TextbookBin s ewantlisting service will source Ingram used textbooks. The TextbookBin system provides a highly efficient wantlisting mechanism for college stores who wish to cascade their wantlist through multiple wholesale partners including Ingram. EasyLink /OpenText Contact your Ingram representative to inquire about ordering used textbooks from Ingram via this ordering service. Wantlist Spreadsheet Attached to Email Send your wantlist as an email attachment to textbooksales@ingramcontent.com and expect a response within 48-72 hours. Contact textbooksales@ingramcontent.com or call 866-402-2687 with questions regarding other ordering options. To inquire about same day shipping cut-off times in your area, call 866-402-2687. Also note that used textbooks cannot be backordered (see Bin and Hold). Future Ship Date (Bin and Hold) Ordering Bin and Hold orders with the same release date will combine for shipping and free freight qualifications. Edit your order up to 48 hours before specified release date. Features Future Ship Date orders require an assigned "release date" and combine with all other Future Ship Date orders with the same release date Higher Education accounts may order course book titles well before classes begin and specify a future date of shipment Future Ship Date orders may be placed by spreadsheets attached to emails, phone, FAX, electronic ordering, or PUBNET 15 P age
Customer receives a status report 30 days prior to shipment, which they may use to make changes to the order Customers may request subsequent reports by calling 1-888-88INGRAM or by emailing higher.ed@ingrambook.com Requirements Future ship dates may not exceed 6 months from the date of the order Free freight eligible- combined BH/start ship date orders that are invoiced on a given date are eligible for free freight NOTE: The release date specified on the BH order is the date that the order will be dropped to the picking list. The order will ship the following day. Combining or Non-Combining Orders Used textbooks can be combined with new books to qualify for free freight (see Freight Terms), or you can choose to keep you new and used book shipments separate. When placing your order, simply select the correct order type. To combine new and used books in one shipment, select one of the combining order types. To have new and used books delivered in separate shipments use a non-combining order type. Used Textbooks Returns Depending on the Pricing Terms of Sale (TOS) that you chose for your used book ordering, your store has specific return allowances. Returns of used textbooks are processed in the TN facility only at 6050 Dana Way, Suite 366. Antioch TN, 37013. Used returns sent to other Ingram facilities will not be received for credit or returned. Our Hassle-Free Returns system is available to handle Ingram mis-ships or carrier damages. The customer may use the Hassle-Free form on the back of the packing slip without prior authorization. If mis-ship or carrier damage is a carton or more please contact usedtextbooks@ingramcontent.com for appropriate arrangements and claims. Customers have ten (10) business days upon receipt to notify Customer Care of any Hassle-Free items. If the book is being returned due to not meeting the condition standard of Good, prior authorization is required or the product will be rejected at customer expense. Customers have ten (10) business days, upon receipt, to notify customer care of book condition problem items. Please note, access codes and supplements are not guaranteed with used items. All other used returns will be processed as overstock/seasonal returns according to your store's seasonal sales history. If your TOS has return allowances, your overstock returns must be processed by the Textbook Return Center (Antioch, TN) before the season schedule date below: 16 P age
Textbook Purchases Season Seasonal Return Privilege Expiration Date Between Name Oct 16 March 15 Winter March 31 st March 16 June 30 Summer July 10 th July 1 Oct 15 Fall October 31st Used textbook returns should be shipped to: Textbook Overstock Returns Ingram Book Company 6050 Dana Way, Suite 366 Antioch, TN 37013 Freight Terms & Shipping Used textbooks qualify for Ingram s standard freight terms and can combine with new books for free freight eligibility. Shipments of 15 or more units from your primary distribution center or from your secondary distribution center qualify for free freight. Shipments of less than 15 units will be charged a flat $5.00 shipping fee. All shipments will incur a $1.75 fuel surcharge fee*. You are responsible for freight on orders that ship from DCs other than your assigned primary and secondary DC pair and/or where you override the Ingramassigned shipping instructions. *this amount is subject to change due to fluctuations in fuel prices. In order to qualify for free freight, Ingram will determine the best shipping method for your location. If you specify a different shipping preference, you will be responsible for all freight costs. We cannot be liable for lost or damaged shipments that you request be sent through the United States Postal Service, unless you ask us to insure the order (for which we will charge your account). Ingram will assign the best strategically located Distribution Center as your primary warehouse. Typically, your secondary DC is La Vergne, TN. If you have La Vergne, TN as your primary DC, the secondary DC is the next closest in the Ingram network. All used textbooks will ship from the La Vergne, TN DC. Direct To Home Service With Ingram s Direct to Home service, you can ship books directly from Ingram to most addresses in the world, including military APO and FPO addresses. Any textbook in Ingram's inventory can be delivered straight to your customers' doorsteps as if it were shipped from your store. You never have to lose a sale just because you don t have a book on your shelf. Increase your product offering without additional inventory costs with Direct to Home. 17 P age
Access the largest selection of titles available Send special orders from Ingram directly to your customers homes Ship items to most addresses in the WORLD Order easily 24 hours a day, 7 days a week Access Direct To Home through your ipage portal. Payment Terms While publishers often set payment due dates for each invoice date, Ingram s terms are calculated on statement date at the end of each month. With payment due 30 days from statement date, your payment is due an average of 45 days from invoice (30-59 days). Paying by Check Note the remittance address is located on the invoices and statements. Please include your account number on your check and enclose a detailed remittance of what is being paid. A 1% cash discount is given on payments made within 10 days of statement date. The NET amount is due 30 days from statement date. Please be advised that Ingram does not automatically apply credit memos to unpaid invoices but can accommodate by customer request. Ingram reserves the right to apply unused credits if invoices age more than 31 days beyond terms. In addition, payment terms and/or credit limits may be adjusted without prior notice based on payment trends. Paying by Credit Card Ingram offers an automated credit card payment program. If electing this payment type, no cash discount is granted. Your credit card will be authorized and subsequently charged with each order placed. Electronic Payment If paying by ipage or automated bank draft, Ingram offers a 1% cash discount on payments made within 25 days of statement date. The NET amount is due 30 days from statement date. To pay electronically, please contact your credit representative. Discrepancies Invoice discrepancies must be reported to Ingram within 30 days of invoice date unless the product is defective. All discrepancy reports must include an invoice number and date of invoice. Discrepancies reported after 30 days from invoice date will not be adjusted. We will not accept handling fee or penalty chargebacks. Late Interest Charges Late interest charges accrue at 18% per annum on all invoices not paid within stated terms. Having past due invoices may also result in a delay of shipping new orders. Withholding payment due in anticipation of credit memos for returned inventory is unacceptable. Ingram reserves the right to hold or cancel new orders on customer accounts with past due balances. Ingram s credit department will contact you if an order has been delayed or held. If you are having problems meeting your financial obligations, call your Ingram credit representative to discuss possible alternative payment 18 P age
arrangements. Non-Sufficient Funds (NSF) Checks If we receive notification of a non-sufficient funds check returned by the bank, the account will be placed on immediate credit hold. All returned checks are presented twice through the bank before this action occurs. In addition, a $25.00 NSF check fee is assessed to your account when a check is returned. Replacement funds to cover the check and fee must be made via certified funds before the account is reopened for ordering. Collections and Legal Fees Failure to resolve past-due balances in a timely manner may result in your account being forwarded to a third-party collection agency or an attorney. Should this occur, you are responsible for all related collection and/or attorney fees. You will incur a deficit balance upon failure to pay, within thirty (30) days EOM, any statement provided by Ingram. In the event you fail to pay such deficit within five (5) business days after receiving notice from Ingram, Ingram reserves the right to place a payment hold on any Ingram account until such time as your account is in a positive balance. We reserve the right, and you hereby agree, to allow Ingram to retain any funds then owed to you by Ingram if your account remains in a deficit for longer than sixty (60) days and apply such funds to credit the deficit Ingram. Change of Ownership and Closing Procedures Please notify Ingram s credit department when closing or selling your store. Failure to do so could result in extending your financial obligations beyond the change in ownership or closure. Ingram may also request a copy of your bulk sale transfer agreement when selling your store. Remember to inquire about cancellation of subscription plans and any not-yet-shipped Bin and Hold orders. Please note that Ingram does not have a buy-back policy on closing store inventory. If excess inventory is returned, penalties up to 65% off retail may be incurred, or product may be refused. Assuming that overstock percentage is less than 10%, the customer may elect to return enough inventory to settle the final balance owed. This should be discussed with Ingram s Credit Department. If a store closing occurs within 12 months of opening, and the customer wishes to utilize returns to offset open invoices, additional penalties may be incurred. Payment of all outstanding invoices is due within 10 days of closing or sale of store. Ingram Credit Department A credit representative will be assigned to your account to assist with questions regarding payment of invoices or your monthly statement. Your representative may ask you to periodically complete an updated trade application and submit financial statements in order to keep our records current. Ingram holds all financial statements in the strictest confidence. To reach Credit, call (800) 937-8100 and listen for the prompt. 19 P age
The Credit department mailing address is: Ingram Book Group Credit Department One Ingram Blvd., MS 353 La Vergne, TN 37086-1986 We hope you find this business guide useful as you buy and sell used textbooks with Ingram. Whether you re looking to buy or sell used textbooks, buy new physical or e- textbooks, Ingram has your covered. We give you all of that and more, all in one place. Ingram is your complete textbook solution. Contact Information Customer Care: Phone: 866-402-2687 E-mail: usedtextbooks@ingramcontent.com Websites: ingramcontent.com ipage.ingramcontent.com New Accounts: Phone: 800-937-0152 E-mail: newaccounts@ingramcontent.com Credit Department: Phone: 800-937-8100 Textbook Sales and Buyback Information: General email: textbooksales@ingramcontent.com Joanne Hogan Kris Lange Vice President, Textbooks Director, Sales joanne.hogan@ingramcontent.com kris.lange@ingramcontent.com (615) 213-5215 Crystal Svec Jonathan Killebrew Manager, Business Development Sales Specialist crystal.svec@ingramcontent.com jonathan.killebrew@ingramcontent.com (615) 213-5208 (615) 213-4690 20 P age
Frequently Asked Questions From which Ingram DCs do textbooks ship? Used textbooks primarily ship to and from a dedicated warehouse in La Vergne, TN. The Ingram Roseburg, OR facility will have select used textbook inventory available and customer will see this availability through ipage and other stock availability files. What type of used books will Ingram buy? We DO buy textbooks and trade books in good condition that are primarily used in classrooms. We DO buy study guides without excessive writing. If quizzes are included in the study guide, they should not be filled out or answered. See our Buying Guide for the books we will buy. Are rejected books returned to the seller? No. If a book is rejected because it did not meet our quality standards or it is a books we do not buy (like an instructor copy), it will not be returned. Please follow our guidelines for both condition and what types of books we buy so your textbooks are not rejected. How does quantity affect buyback pricing? Books we buy in greater quantities may receive a lower buyback price than single copies. Are there any fees if I sign-up and do not sell any books through Buyback? No What are the Buyback terms of service? If you have questions not answered in this document, contact your Ingram Sales Rep, textbooksales@ingramcontent.com, or Customer Care at 866-402-2687. How do I get paid for my books I sell through ipage? Can you deposit funds into my bank account, ACH or credit my Ingram account? The only form of payment we currently use is mailed check. 21 P age