Q & A Cisco IP Communicator Q. What is Cisco IP Communicator? A. Cisco IP Communicator is a software-based application that delivers enhanced telephony support through personal computers. This application allow computers to function as Cisco IP Phones, providing high-quality voice calls on the road, in the office, or from wherever users can access the corporate network. Q. Who are the target customers? A. Cisco IP Communicator is designed for businesses with diverse end users who require a supplemental telephone when traveling, a telecommuting device, or a primary desktop telephone. When using Cisco IP Communicator remotely, users are taking not only their office extension with them, they have access to the same familiar phone services they have in the office. Q. Is there a migration or upgrade path from Cisco IP SoftPhone 1.3 to Cisco IP Communicator? A. No. Cisco IP SoftPhone 1.3 and Cisco IP Communicator are not related products, and there is no migration or upgrade. Q. What are some feature differences between Cisco IP Communicator and Cisco IP SoftPhone? A. Cisco IP Communicator provides the same feature capabilities found on advanced Cisco IP Phones today, as shown in Table 1. Table 1 Features of Cisco IP Communicator and Cisco IP SoftPhone Features Supported Cisco IP Communicator Cisco IP SoftPhone Multiple Lines or Directory Numbers Yes No Call Control Features: Shared Lines Park, Pickup, Meetme Conference Barge Yes No Extensible Markup Language (XML) Support Yes No Skinny Client Control Protocol (SCCP Yes No Automatic Software Updates Yes No Date and Time Display Yes No Various Background Images Display Yes No Phone Control Mode No Yes Collaboration No Yes All contents are Copyright 1992 2004 All rights reserved. Important Notices and Privacy Statement. Page 1 of 6
Table 1 Features of Cisco IP Communicator and Cisco IP SoftPhone (Continued) Features Supported Cisco IP Communicator Cisco IP SoftPhone Drag and Drop Dialing No Yes Alphanumeric Translation No Yes System Tray Icons No Yes Enter and Esc Key Mapping for Dial and Disconnect No Yes Q. What release of Cisco CallManager is required? A. Cisco CallManager Version 3.3(3) Service Releases 3 and 4 are required. Q. How is Cisco IP Communicator provisioned? A. The system administrators provision Cisco IP Communicator as they would any other Cisco IP Phone, which simplifies Cisco IP Phone management. Availability, Pricing, and Ordering Q. When can I order the Cisco IP Communicator application? A. Cisco IP Communicator will be available in the first half of 2004. Q. Is a Station User License required? A. Yes. Q. How do I order Cisco IP Communicator? A. Order Cisco IP Communicator through http://www.cisco.com. Features and Functions Q. What are some features of Cisco IP Communicator? A. Cisco IP Communicator is intuitively designed, easy to use, and delivers convenient access to a host of features: Eight Line Keys These keys provide telephone lines and direct access to telephony features. Five Softkeys These keys dynamically present call feature options to the user. Messages This key provides direct access to voice-mail messages. Directories Cisco IP Communicator identifies incoming messages and categorizes them on the screen. This allows users to return calls quickly and effectively using direct dial-back capability. The corporate directory integrates with the Lightweight Directory Access Protocol 3 (LDAP3) standard directory. Settings This key allows users to select from a large number of ringer sounds and background images. Services Cisco IP Communicator allows users to quickly access diverse information, such as weather, stocks, quote of the day, or other Web-based information. The phone uses XML to provide a portal to an increasing world of features and information. Help The online Help feature gives users information about the phone's keys, buttons, and features. All contents are Copyright 1992 2004 All rights reserved. Important Notices and Privacy Statement. Page 2 of 6
Q. What telephony features are supported? A. When registered to the Cisco CallManager, Cisco IP Communicator has the features and functions of a full-featured Cisco IP Phone, including the ability to transfer calls, forward calls, and conference additional participants to an existing call. Other advanced features currently available are: Support of multiple lines or directory numbers Configurable speed dials Calling name and number display Call waiting Park Pick up Redial Call hold Barge-in Q. What listening modes are supported? A. Cisco IP Communicator offers handset, headset, and high-quality speakerphone modes: Headset Mode Interoperates with third-party Universal Serial Bus (USB) telephony headsets Handset Mode Interoperates with third-party USB telephony handsets Speakerphone Mode Converts the computer into a half-duplex, hands-free speakerphone Q. What are the minimum computer requirements? A. Cisco IP Communicator computer requirements include: Microsoft Windows 2000 Professional (SP3) or Windows XP (SP1) 450 MHz or higher Pentium III or compatible processor 128 MB RAM for Windows 2000 or 192 MB RAM for Windows XP 100 MB free disk space Nonintegrated service adapter full-duplex sound card (integrated or peripheral component interconnect-based) or USB sound device Graphics card at 800x600x16 bit or better 128 kbps network connection Q. What network features are supported? A. Cisco IP Communicator supports the following network features: Cisco Discovery Protocol for integration with Cisco Emergency Responder G.711a, G.711, G.729, and G.729a audio codecs Wideband audio codec Software upgrade supported using Trivial File Transfer Protocol or HTTP Provisioning of network parameters through Dynamic Host Configuration Protocol All contents are Copyright 1992 2004 All rights reserved. Important Notices and Privacy Statement. Page 3 of 6
Compatible with Cisco CallManager Versions 3.3(3) service releases 3 and 4 SCCP Quality of Service IP Precedence (differentiated services code point) Audio Priority Layer 3 support Audio and Signaling (SCCP) packets are marked (bit=5) Q. Is Survivable Remote Site Telephony (SRST) supported? A. SRST is not supported at introduction. Q. Are shortcut keys available? A. Yes. Shortcut keys are available but are not configurable. Q. What shortcut functions are available? A. See Table 2 for shortcut functions. Table 2 Keyboard Shortcut Functions Keyboard Shortcut Ctrl+D Ctrl+S Ctrl+V Ctrl+M Ctrl+I Ctrl+H Ctrl+P Ctrl+T Ctrl+ Alt+S Alt+K Alt+X Alt+F4 Page Up Page Down Function Opens and closes the Directories menu Opens and closes the Settings menu Opens and closes the Services menu Opens the voice message system Opens and closes the online help system Toggles headset mode on and off Toggles the mute feature on and off Toggles the mute feature on and off (Number keys 1 through 8) Opens and closes line buttons or speed dial buttons 1 through 8 Opens the Preferences dialog box Opens the Quick Search directory feature Exits Cisco IP Communicator Closes Cisco IP Communicator Increases volume for the current audio mode Decreases volume for the current audio mode F2 through F6 Activates softkeys 1 through 5 / (With NumLk function enabled) Activates the # key All contents are Copyright 1992 2004 All rights reserved. Important Notices and Privacy Statement. Page 4 of 6
Q. Is Cisco Emergency Responder supported? A. Yes, it is supported in Cisco Emergency Responder Version 1.2(2). Note: Cisco Emergency Responder does not discover Cisco IP Communicator when connected through the switch port of a Cisco IP Phone. Q. What headsets or handsets are available? A. Cisco IP Communicator supports both analog and USB handset and headset capability. USB HID (Human Interface Device) -support is based on telephony device page (0x0 B) and supports keypad and hook switch only. Proprietary APIs for handset and headset devices are not supported. Q. Is localization supported? A. Cisco IP Communicator supports English. Q. What desktop appearances (skins) are available? A. Cisco IP Communicator has two skins available (Default and Mercurio) and a screen only mode. Currently, the skins are not customizable. Default skin Additional skin option Screen only view All contents are Copyright 1992 2004 All rights reserved. Important Notices and Privacy Statement. Page 5 of 6
Q. Can I use Cisco IP Manager Assistant application? A. No. Q. Can I use Cisco CallManager Attendant Console with Cisco IP Communicator? A. Yes. Cisco CallManager Attendant Console may be used to provide an all-software solution for console positions. Q. Does Cisco IP Communicator support third-party application integration, such as Microsoft Outlook dialing Telephony Application Programming Interface (TAPI) support? A. No. Corporate Headquarters 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100 Americas Headquarters 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883 Asia Pacific Headquarters Capital Tower 168 Robinson Road #22-01 to #29-01 Singapore 068912 www.cisco.com Tel: +65 6317 7777 Fax: +65 6317 7799 Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at www.cisco.com/go/offices Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe All contents are Copyright 1992 2004 All rights reserved. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of ; Changing the Way We Work, Live, Play, and Learn, and iquick Study are service marks of ; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iq Expertise, the iq logo, iq Net Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R) ETMG 203246 CM 02.04