The TIAA-CREF Advisor Network

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The TIAA-CREF Advisor Network Expanding Employee Advice Services Through Independent RIA s Robert Rickey, CFP, AIF December 18, 2013

Full Spectrum of Advice Services TIAA-CREF recognizes how important quality advice is to driving successful outcomes. Our proprietary advice offerings can be complemented with access to local, independent Registered Investment Advisors for answers to key questions. Telephone Online One-On-One Independent advisor Am I on track to ensure my financial well-being for retirement? How should I allocate and invest to reach my goals? When can I retire? Guidance and Education Personalized Advice and Counseling Financial Planning for More Complex Needs* * May not be available to all participants. 2

The TIAA-CREF Independent Advisor Model Why? 403b regulations requiring all plans to have plan documents Greater recognition of fiduciary responsibility for plan sponsors Increased focus on fee transparency with 408b2 regulations Proposed financial regulatory changes promoting a single fiduciary standard of care Continued move toward independent RIA/fiduciary advice model for financial advisors Blending of traditional plan consulting services and participant level services Challenging economic times leading more Individuals to seek advice from independent advisors What? Network of pre-screened registered investment advisor firms and IAR Must meet minimum standards developed by the CFDD, Fiduciary Risk Assessment, and TIAA-CREF Provides a standardized Network profile. Provides communication, education, and participant level advisory services. Clients self-select independent qualified advisor 3

Advisor Migration Advisors are shifting to more Independent Distribution Channels Wirehouse Dually Registered 12,773 Regional B/D 34,359 50,742 Independent Broker/Dealer 97,792 RIA 20,605 Insurance B/D 89,121 Bank B/D 14,986 Traditionally viewed as a transition to full independence of an RIA. Losing Advisors Gaining Advisors Sources: Advisor Metrics 2011, Cerulli Associates 4

Defining the Advisor Network The TIAA-CREF Advisor Network is a network of prescreened registered investment advisor firms and investment advisor representatives that have met minimum standards developed by the CFDD, Fiduciary Risk Assessment, and TIAA-CREF for providing communication and education services and participantlevel advisory services. The Network is provided to assist Plan Sponsors and Participants in the selection of an independent advisor by setting minimum standards and providing a standardized Network profile. Fiduciary Risk Assessment Master Diagnostic 5

Benefits of the TIAA-CREF Advisor Network Participant access to pre-screened list of local advisors Advisors must be affiliated with an SEC or State RIA Advisors vetted against minimum standards by independent third party Advisors are held to a fiduciary standard of care under the law Participants can review standardized Network Profiles for each advisors on the web Investment advisory fees are paid directly from retirement accumulations Fees are paid with pre-taxed dollars and do not generate tax reporting Network Advisors are required to limit fees to no more than 1.25% North Carolina 403(b) Program has capped advisor fees at 1.00% Participants always own the choice to work with TIAA-CREF directly or with an Independent Advisor within the Network. Only participants who choose this additional level of service pay for it 6

Strengths and Controls of Advisor Network Network Strengths Industry leading due diligence process Fiduciary standard of care for advisors Network fee cap Strong legal agreements Code of business conduct Network Controls Independent vetting process Annual recertification process Automated plan level fee cap Multiple layers of disclosure Backend reporting capabilities Internal Oversight Committee Standardized Network Profiles 7

Thank You! The TIAA-CREF Advisor Network (Network) is a service that provides plan sponsors and retirement plan participants with information to assist them in selecting independent investment advisers (Advisors) to provide communication, education and participant-level advisory services. Participating Advisors are not employees or agents of Teachers Insurance and Annuity Association (TIAA), College Retirement Equities Fund (CREF) or any of their respective affiliates or subsidiaries. TIAA-CREF acts as recordkeeper for institutional plans and is not a fiduciary to any plan or its respective participants. TIAA-CREF is not making a recommendation or acting as a fiduciary when plan sponsors or participants select an Advisor from the Network, nor is it responsible for the investment advice and other services provided by participating Advisors. Participating Advisors are required to meet certain minimum criteria developed by the Center for Due Diligence/Fiduciary Risk Assessment and TIAA-CREF. However, participation in the Network should not be construed as an endorsement or guarantee by TIAA-CREF of the services provided by any Advisor. Plan sponsors and participants are free to select an Advisor outside of the Network to provide participant advice or other services. However, under the Network Only option Advisors outside the Network are not eligible to deduct fees from retirement plan accumulations. Plan sponsors and participants should do their own due diligence before hiring an Advisor or any other financial professional. TIAA-CREF shall have no liability or responsibility for any losses arising out of or relating to a plan sponsor or participant s decision to engage an Advisor. TIAA-CREF does not receive any compensation or referral fees from the Advisors participating in the Network. TIAA-CREF products may be subject to market and other risk factors. See the applicable product literature, or visit tiaa-cref.org for details.tiaa- CREF Individual & Institutional Services, LLC and Teachers Personal Investors Services, Inc., members FINRA, distribute securities products. 2013 Teachers Insurance and Annuity Association-College Retirement Equities Fund (TIAA-CREF), 730 Third Avenue, New York, NY 10017 tiaa-cref.org 2013, Teachers Insurance and Annuity Association College Retirement Equities Fund (TIAA-CREF), New York, NY 10017. C2102 8

APPENDIX North Carolina Advisor Market Mapping the Network Opportunity

NORTH CAROLINA RIA and IAR COVERAGE RIA Firms (406) Broker/Dealer IARs (2,775) Discovery Database, 2012 10

OUTER BANKS AREA RIA AND IAR COVERAGE RIA Firms (406) Broker/Dealer IARs (2,775) Discovery Database, 2012 11

ASHVILLE, NC AREA RIA AND IAR COVERAGE RIA Firms (406) Broker/Dealer IARs (2,775) Discovery Database, 2012 12

WILMINGTON, NC AREA RIA AND IAR COVERAGE RIA Firms (406) Broker/Dealer IARs (2,775) Discovery Database, 2012 13

North Carolina RIA and IAR Coverage RIA Firms (406) Broker/Dealer IARs (2,775) Discovery Database, 2012 14