Global Social Customer Relationship Management (CRM) Software Market 2015-2019

Global Social Customer Relationship Management (CRM) Software Market 2015-2019

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Global Social Customer Relationship Management (CRM) Software Market 2015-2019 About Social CRM Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers. TechNavio's analysts forecast the Global Social CRM Software market to grow at a CAGR of 38.1 percent over the period 2014-2019. Covered in this Report This report covers the present scenario and the growth prospects of the Global Social CRM Software market for the period 2015-2019. To calculate the market size, the report considers revenue generated from CRM software, social CRM software, solutions, tools, applications, services, support, and maintenance. The report also presents the vendor landscape and a corresponding detailed analysis of the major four vendors in the market. It provides a geographical segmentation of the market for 2014 and presents the details of the major drivers, challenges, and trends in the market. It also provides segmentations based on category, applications, and end-users in the market. Key Regions Americas APAC EMEA Key Vendors Jive Software Lithium Technologies Oracle Salesforce.com Other Prominent Vendors Artesian Solutions Attensity Group Bazaarvoice Demand Media Kana Software QuestBack Visible Technologies Market Driver Increased Demand from SME Sector For a full, detailed list, view our report 3

Market Challenge Integration Issues with Other Applications For a full, detailed list, view our report Market Trend Emergence of Social Network across Organizations For a full, detailed list, view our report Key Questions Answered in this Report What will the market size be in 2019 and what will the growth rate be? What are the key market trends? What is driving this market? What are the challenges to market growth? Who are the key vendors in this market space? What are the market opportunities and threats faced by the key vendors? What are the strengths and weaknesses of the key vendors? Additional Details Publisher : TechNavio Reference : IRTNTR5262 Number of Pages : 65 Report Format : PDF Publisher Information : TechNavio, the market research platform of Infiniti Research Ltd, publishes periodic market research reports on niche and emerging technologies. For more information on our Hardware market research, please visit www.technavio.com/hardware 4

Table Of Contents for Global Social Customer Relationship Management (CRM) Software Market 2015-2019 01. Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market Overview 03.2 Product Offerings 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Methodology 05. Introduction 06. Market Landscape 06.1 Market Overview 06.2 Transition of CRM to Social CRM 06.3 Social CRM Classification 06.4 Market Size and Forecast 06.5 Five Forces Analysis 07. Market Segmentation by End-users 08. Geographical Segmentation 08.1 Global Social CRM Software Market Segmentation by Geography 2014-2019 09. Key Leading Countries 09.1 US 09.2 UK 09.3 China 10. Buying Criteria 11. Market Growth Drivers 12. Drivers and their Impact 13. Market Challenges 14. Impact of Drivers and Challenges 15. Market Trends 16. Trends and their Impact 17. Vendor Landscape 17.1 Competitive Scenario 17.2 Major Vendors 17.3 Other Prominent Vendors 18. Key Vendor Analysis 18.1 Jive Software 18.1.1 Key Facts 18.1.2 Business Overview 18.1.3 Business Segmentation by Revenue 2013 18.1.4 Business Segmentation by Revenue 2012 and 2013 18.1.5 Geographical Segmentation by Revenue 2013 18.1.6 Business Strategy 18.1.7 Recent Developments 18.1.8 SWOT Analysis 18.2 Lithium Technologies 5

18.2.1 Key Facts 18.2.2 Business Overview 18.2.3 Key Products and Services 18.2.4 Geographical Presence 18.2.5 Recent Developments 18.2.6 SWOT Analysis 18.3 Oracle 18.3.1 Key Facts 18.3.2 Business Overview 18.3.3 Business Segmentation by Revenue 2013 18.3.4 Business Segmentation by Revenue 2012 and 2013 18.3.5 Geographical Segmentation by Revenue 2013 18.3.6 Business Strategy 18.3.7 Recent Developments 18.3.8 SWOT Analysis 18.4 Salesforce.com 18.4.1 Key Facts 18.4.2 Business Overview 18.4.3 Business Segmentation 18.4.4 Business Segmentation by Revenue 2013 and 2014 18.4.5 Geographical Segmentation by Revenue 2014 18.4.6 Business Strategy 18.4.7 Recent Developments 18.4.8 SWOT Analysis 19. Other Reports in this Series List of Exhibits Exhibit 1: Market Research Methodology Exhibit 2: Social CRM Exhibit 3: Social CRM Cycle Exhibit 4: Transition of CRM to Social CRM Exhibit 5: Global Social CRM Software Market 2014-2019 (US$ billion) Exhibit 6: Global Social CRM Software Market by Geographical Segmentation 2014 Exhibit 7: Global Social CRM Software Market in Three Major Geographies 2014-2019 Exhibit 8: Global Social CRM Software Market Revenue by Major Geographies 2014-2019 (US$ billion) Exhibit 9: Jive Software: Business Segmentation by Revenue 2013 Exhibit 10: Jive Software: Business Segmentation by Revenue 2012 and 2013 (US$ million) Exhibit 11: Jive Software: Geographical Segmentation by Revenue 2013 Exhibit 12: Lithium Technologies: Key Products and Services Exhibit 13: Lithium Technologies: Geographical Presence Exhibit 14: Oracle: Business Segmentation by Revenue 2013 Exhibit 15: Oracle: Business Segmentation by Revenue 2012 and 2013 (US$ billion) Exhibit 16: Oracle: Geographical Segmentation by Revenue 2013 Exhibit 17: Salesforce.com: Business Segmentation 2014 Exhibit 18: Salesforce.com: Business Segmentation by Revenue 2013 and 2014 (US$ million) Exhibit 19: Salesforce.com: Geographical Segmentation by Revenue 2014 6

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