PTC SERVICE NETWORK MANAGEMENT

PTC SERVICE NETWORK MANAGEMENT

PTC Service Network Management The Control Tower for Your Service Network As companies are increasingly outsourcing more of their service activities to trusted partners on a global basis, utilizing software that efficiently provides the coordination of partners throughout the Service Lifecycle is imperative to delivering unparalleled customer service. For customers that employ both PTC Service Network Management and PTC Service Parts Management PTC Service Network Management can turn all PTC Service Parts Management s recommendations into discreet actions (via Service Order Orchestration) that the service network can execute against. Additionally, Service Network Management automatically keeps PTC Service Parts Management up to date without going through other external order management systems (OMS). Page 2 of 7

PTC Service Network Management is the only solution on the market that provides a single system, accessible to the entire extended service network, to: Orchestrate all service orders Monitor and solve exceptions Manage parts by condition and ownership Track service orders, inventory, returns, repair, and logistics Manage turnaround times by contract and customer This solution provides the ability to coordinate all actions, including those of outside partners, needed to complete the service event and enables the orchestration of a single service order among multiple partners taking different, unique actions to ensure the service order is completed efficiently while ensuring the ability to alter processes based on realtime exceptions. Additionally, standardization of internal/partner onboarding and data sharing improves the quality and speed of decision making and orchestration. PTC Service Network Management Business Benefits Respond faster to customer requirements Reduce costs by better utilization of inventory and resources Increase customer satisfaction Grow service revenues and profit Reduce lead-times Reduce outsourcing costs Reduce service fulfillment costs Increase process efficiency Page 3 of 7

Comprehensive Capabilities Manufacturers, equipment operators and their service providers are driving higher customer value from new and differentiated product and service offerings. Yet because of fragmented infrastructures, complex products and increasingly intricate service networks, organizations are struggling to make the necessary adaptations to support this transformation. Many global service networks are disjointed, and lack the visibility, integration and coordination to function in a manner that effectively manages SLAs, meets cost objectives and lays the groundwork for revenue growth. Track and manage complex service functions: Provides a service network execution engine that integrates visibility and management of critical network partners, including OEMs, repair depots, triage and distribution centers and logistics providers Delivers insight into the end-to-end service supply chain to orchestrate all service orders, monitor and solve exceptions, view all service levels and manage turnaround times by contract and customer Addresses the challenges of the service network (forward and reverse) to capture key data Monitors and analyzes service network performance and service partners in real-time for continual process improvement Tracks and manages orders and inventory, returns and repair, and logistics from all partners in a single system Meet customer demands, increase revenue and maintain a competitive advantage Provides global service supply chain visibility with connected partners, systems and data Delivers visibility into and allows for control of the entire service network Enables effective execution of all operational orders, and extends that visibility to responsibilities assigned to partners Eliminates process waste, improves global inventory availability while lowering costs, reduces service fulfillment costs and increases overall process efficiency and customer satisfaction Interacts with other Service Lifecycle Management (SLM) solutions to further enhance your service operation s profitability Page 4 of 7

Transforming Service with PTC Service Lifecycle Management The potential for service revenue continues to grow, and a consolidated view of service that connects service planning, delivery, and analysis will ensure that companies achieve maximum value of a product s entire lifecycle. The PTC approach to Service Lifecycle Management (SLM) optimizes the system of people, processes, and technology to enable greater service performance and improvement. As a result, service organizations are more strategic and can focus on growth and profitability. PTC Global Services A Value Centric Engagement Model ensures cross-organizational alignment on key business objectives,a detailed roadmap that connects business need with technical feasibility and clear accountability for program governance and decision making Ensures that PTC technology is aligned with your strategic business requirements, best practice processes, and organizational constraints Adapts to your priorities while minimizing deployment risks, accelerating time to value, and increasing flexibility for future organizational needs Role-based adoption programs enable a customized approach tied directly to the deployment roadmap and to individual and work group needs for process improvement Page 5 of 7

TO LEARN MORE about the PTC Service Network Management, please visit: /service-lifecycle-management/service-network-management Page 6 of 7

We provide technology solutions that transform how customers create, connect, operate, and service products 2015, PTC Inc. All rights reserved. Information described herein is furnished for informational use only, is subject to change without notice, and should not be taken as a guarantee, commitment, condition or offer by PTC. PTC, the PTC logo, Product & Service Advantage, Creo, Elements/Direct, Windchill, Mathcad, Arbortext, PTC Integrity, Servigistics, ThingWorx, ProductCloud and all other PTC product names and logos are trademarks or registered trademarks of PTC and/or its subsidiaries in the United States and other countries. All other product or company names are property of their respective owners. J6270-PTC-SNM-BRO-EN-1115