Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle Burnett, AirWatch
Learn about. What you will learn/take away from today Managing Mobility Mobility Challenges Mobility Planning Enterprise Mobility Management Key Capabilities Voice of Customer Future Mobility Q & A 2
Managing Mobility Mobile Experience? Content, apps, etc.? Operating system? Mobile doesn t have to be complicated Corporate or BYOD? Managing Mobile? Resources? Hardware? Mobile devices are transforming the way the aviation industry does business. But choosing the right hardware, infrastructure, application and deployment for your operations can be daunting. 3
Mobility Challenges Deployment models Operating systems Managing connectivity Security Managing content Devices 4
Mobility Planning Sustainment Mobile Strategy HW & SW updates User support Help Desk Implementation HW & SW configuration Training Deployment Services Wireless infrastructure Wireless security Data and document management Mobile Help Sustain Desk? Deployment Implement support needed? Do you have a Strategy Mobile Strategy? Moving Mobile to Consulting Mobile? Is external Services help needed? Are you Planning mobile ready? What software Products or hardware? Mobility assessment Roadmap development Business case development Mobile Planning Process improvement Regulatory Implementation planning Products HW & SW selection Information and data distribution EMM Solution (MDM) 5
Mobility Management Solution? Ever increasing mobile staff requires more flexibility in accessing corporate resources Manage mobile deployments without the need for additional staff Improve operational efficiency Demonstrate internal and external regulatory compliance quicker, more efficiently Manage apps across employee, corporate or shared devices Globally track and secure distributed resources, e.g., devices, data, content Secure document distribution and mobile access to corporate documents Integrate with enterprise systems, e.g., file share, email Improve efficiency through use of real time data (reduced information latency) Secure personal devices accessing corporate network, email and apps 6
Mobility Management Provider 6 of the Top 10 World s Biggest Airlines 6 of the Top 10 Big Pharma 4 of the Top 5 Global CPG Companies 4 of the Top 5 Fortune 500 Companies 9 of the Top 10 United States Retailers 2 of the Top 3 Worldwide Hotel Groups 4 of the Top 5 World s Largest Energy Firms 4 of the Top 5 Medical Device Companies 7
Electronic Flight Bags (EFB) Replace traditional paper flight bags with mobile EFB for flight management operations Flight crew operations Aircraft operations Navigational charts Industry Regulations Maintain FAA and EASA compliance to ensure confidential data is protected Aviation Applications Distribute critical applications to pilots Scheduling and on-call requests Flight change notifications Flight Operations Content Deliver critical content to pilots, including manuals, handbooks and flight plans Mobile Cockpit 8
Mobility Management Capabilities Maintain FAA and EASA compliance regulations Multitenant, highly scalable architecture Corporate and employee device management Shared device check-out and check-in Separate corporate and personal data Automated and easy device enrollment Network access and management Secure access to flight and passenger information Secure browsing in kiosk mode Rugged, printer and peripheral management 9
Secure and Manage Mobility Comprehensive enterprise mobility management platform Manage the Device Manage the Workspace Apps Content Email Browsing 10
Secure and Manage Mobility Every Mobile Device Every Operating System Phones & Tablets Laptops Every Mobile Deployment Rugged Devices Printers & Peripherals Corporate Multiuser BYOD Line of Business 11
Case Study - Flight Works Largest provider of private air charter, aircraft management, government services and aviation consulting in the Southeast United States Secure distribution and mobile access to critical and proprietary manuals with Secure Content Locker Ensure FAA compliance while delivering data securely to pilots Eliminate printed charts and manuals with Electronic Flight Bags (EFB) secured with SCL The Secure Content Locker enables our Flight Operations management team to distribute manuals and revisions with a few clicks and monitor compliance, regardless of where in the world the aircraft happens to be at the time of release. - Flight Works 12
Case Study - LJ Aviation Trusted charter jet company for more than 30 years with more than 20 jets and 120 employees 1-500 devices deployed Distribute, manage and track apps with the AirWatch App Catalog Ensure FAA compliance with app oversight Secure distribution of flight manuals, aircraft documents, aircraft operator certificates and more with Secure Content Locker Employ use of GPS tracking to locate lost devices Update manuals and charts quickly over-theair AirWatch has saved us so many man hours. Instead of it taking six hours to update manuals and charts, I can push a button and be done with it. - LJ Aviation 13
Customer Experiences Just get the tablets into the employees hands Device memory too small for data sets Wrong hardware for required software (Surface vs. ipad vs. Galaxy) Lack of cellular radio limited download options Devices did not have needed GPS capability (linked to cellular radio) Extra cost and complexity to incrementally add apps and capability Let employees use their own devices (BYOD) to save money Insufficient configuration control to satisfy regulator and IT Security Hardware diversity too varied to manage and support Employees forget to bring the tablets to work When lost or stolen, does employee have enough security to protect data? 14
Customer Experiences Use existing airport WiFi WiFi bandwidth too narrow and takes > 90 min. to download Too many users competing for WiFi slows or interrupts downloads Works great in terminal but not on the ramp, hangar or briefing room Let them download from home Not everyone has WiFi or a computer at home, or have download limits Users forget to complete mandatory updates before coming to work Who do they call for help when the update fails? Just use cellular OMG! Data is expensive! I didn t know the app took that much data International data cost is expensive Cellular is not consistently fast. Switching between 2G, 3G, 4G and LTE 15 Boeing Proprietary Information
Customer Experiences Let s use shared devices to save money Shared devices receive more damage than personally issued devices Requires more management cost (check-in/out, charging, updates) More difficult to switch between users (email, contacts, calendar, logins) Employees can manage their own device configuration/set-up Inadequate configuration control for regulators Inability to audit configuration Increased 1:1 training and support for configuration problems We should have engaged IT right from the start IT expertise is required to setup IT Infrastructure, wireless access, IT security and access to corporate data IT expertise is required for integration with corporate resources (email, calendar, SharePoint, documents, websites) IT anticipates problems before they occur 16
Maturing Mobile Ecosystem Near real-time information (leveraging connectivity) What s next?? Integrated Application (information sharing) Complex Applications (multiple features) Simple Applications (single feature) Mobility Innovation Communication Capabilities
Managing Mobility Q & A 18
Helpful Links http://www.jeppesen.com/mobile http://www.air-watch.com/ Jeppesen Booth #1298 19