AIR TRANSPORT SETTLEMENT SYSTEM (ATSS) STANDARD Computerized Reservation Systems PROCEDURES OF ADMINISTRATION OF ACCREDITED AGENCIES (SALES LOCATIONS) RIGHTS TO SELL AIR TRANSPORTATION SERVICES ON CCS-TCH STANDARD TRAFFIC DOCUMENTS FORMS ТCH
FOREWORD 1. The present Standard was developed by the Transport Clearing House (TCH). 2. The present Standard was approved with effect from June 23, 2006 by the Order # 30 of THC President of June 23, 2006. 3. The present Standard substitutes the following documents: - ATSS Standard # 1052004 «Computerized Reservation Systems. Procedures of administration of Accredited Agencies (Sales Locations) rights to sell air transportation services on CCS-TCH Standard Traffic Documents forms» endorsed by TCH President Order # 74 on December 22, 2004; - «Rules for administration of Accredited Agencies rights to sell air transportation services on TCH ticket forms through Computerized Reservation Systems (CRSs)» endorsed by TCH President on February 18, 2003; - «Rules for submission to the TCH by Accredited Agencies of the data needed for sale of air transportation services on TCH traffic documents forms (TCH forms) through Computerized Distribution Systems (CDSs) and Airline Reservation Centers (ARC)» endorsed by TCH President on February 25, 2003; - «Rules for operational administration of Accredited Agencies (Sales Locations) rights to sell air transportation services on TCH forms through Computerized Reservation Systems (CRSs)» endorsed by TCH President on December 02, 2003; - «Regulations for submission of the data needed for administration of Accredited Agencies (Sales Locations) rights to sell air transportation services through Computerized Reservation Systems (CRSs)» endorsed by TCH President on December 12, 2003; - «Order of opening and closing by an Accredited Agency ticketing operator of neutral session in CRS and list of permitted procedures of PNR processing (version of April 14. 2003)» endorsed by TCH President on April 22, 2003 4. The Amendments # 1 (of 19.02.2008), # 2 (of 19.02.2008) and # 3 (of 27.05.2008) endorsed by the President of Control Council of Settlement are incorporated in the text of this release. 2
TABLE OF CONTENTS Introduction 4 1. Scope 5 2. References 5 3. Terms and Definitions 5 4. Requirements to CRS for administration of rights of accredited agencies (sales locations) to sell air transportation services on STD forms 5. Neutral session opening procedure 7 6. PNR processing requirements 8 7. Description and structure of the file with accredited agencies selling rights data 9 8. Procedure of updating rights of accredited agencies to sell air transportation services on CCS-TCH STD in CRS neutral session 14 Appendix 1 Procedure for submission to the TCH by accredited agencies of the data necessary for sales of air transportation services on the CCS-TCH STD forms in the CRS 16 Appendix 2 Regulations for transmission of data on updating of rights of accredited agencies (sales locations) to sell air transportation services on CCS-TCH STD forms in CRSs 20 Appendix 3 Procedure for expedite updating of rights of accredited agencies (sales locations) to sell air transportation services on CCS-TCH STD forms in CRSs 21 6 3
INTRODUCTION The present Standard was developed in order to formulate Air Transport Settlement System (hereinafter: Settlement System) requirements to Computerized Reservation Systems. The rights of an accredited agency to sell air transportation services of participating airlines on CCS-TCH Standard Traffic Document forms are originally determined by Accreditation Panel at the moment of agency accreditation. Afterwards such rights can be limited by the TCH in order to protect the interests of participating airlines should the agency fail to comply with conditions of its accreditation or contractual obligations or in case of force majeure circumstances. The TCH administrates the rights of accredited agencies (sales locations) to sell air transportation services. The Computerized Reservation System (CRS) is responsible for implementation of TCH instructions concerning such selling rights that shall be sent to CRS in the form of electronic file. The present Standard was developed in order to: - determine the list of facilities to be implemented in the CRS in order to guarantee the updating of selling rights; - determine the structure of electronic files with data concerning selling rights of accredited agencies (sales locations); - establish the order of submission of the data by accredited agencies involved in sales of air transportation services. The compliance of a CRS with the requirements set forth in the present Standard shall be estimated when deciding upon admission of the CRS into Settlement System environment. 4
1. Scope The present Standard determines the procedure for administration of the rights of accredited agencies (sales locations) to sell air transportation services on CCS-TCH Standard Traffic Document forms and the list of functions to be performed during CRS neutral session. The present Standard also establishes requirements to the data concerning the rights of accredited agencies (sales locations) to sell air transportation services on CCS-TCH Standard Traffic Document forms to be provided by the TCH to the CRS and the requirements concerning the provision to the TCH by accredited agencies of the data needed for sale of air transportation services on CCS-TCH Standard Traffic Document forms through CRS. The requirements of the present Standard apply to accredited agencies, CRS operators and TCH. 2. References The present Standard comprises references to the following regulations: - Code of Conduct and Basic Principles of Regulation and Usage of Computerized Reservation Systems in Air Transport of Russian Federation (Endorsed by Administrative Board of Air transport Operators Association, Report of Proceedings # 21(37) of June 19, 2001). 3. Terms and Definitions The terms used in the present Standard have the following meanings: accredited agency Settlement System participant, legal person or individual businessman that sells or intends to sell air transportation services on CCS-TCH Standard Traffic Document forms, is accredited in accordance with Agency Accreditation Rules for Passenger Sales on CCS-TCH Standard Traffic Documents, possesses Certificate of Accreditation and has concluded Model Agreement on Air Transportation Sales for Carrier s Flights. CCS-TCH Standard Traffic Document forms; CCS-TCH STD forms; STD forms neutral forms (Passenger Ticket and Baggage Check, Excess Baggage Ticket, Miscellaneous Charges Order, etc.), adopted by Control Council of Settlement (CCS), duly endorsed and registered and produced by the TCH. air transportation services sales location (sales location) ticket office premise located at a separate mail address and assigned for issuance of air transportation services. virtual terminal unique identifier of neutral session of inter-action between an accredited On-line point of sales with CRS (analogue TTA) virtual ticket opetator unique (within the agency) four-digit code assigned to neutral session of inter-action between an accredited On-line point of sales with CRS in order to validate its selling rights (analogue of ticket operator personal number) CRS interaction session time slot when an agency ticket operator interacts with the CRS on behalf of specific airline or as neutral agent. neutral session time slot when ticket operator interacts with CRS in order to make reservations (generate PNRs) and sell air transportation services exclusively on CCS-TCH STD forms. airline session - time slot when ticket operator interacts with CRS in order to make reservations (generate PNRs) and sell air transportation services exclusively on STD forms of specific Airline. 5
Passenger Name Record; PNR unique electronic record stored in CRS with information about passenger (or passengers flying together with the same conditions of carriage) that is necessary for issuance of air transportation services. Terminal technological address; ТTA terminal identifier in CRS. In addition, the terms in the present Standard are used as defined in Code of Conduct and Basic Principles of Regulation and Usage of Computerized Reservation Systems in Air Transport of Russian Federation. 4. Requirements to CRS for administration of rights of accredited agencies (sales locations) to sell air transportation services on STD forms 4.1 CRS shall guarantee the following functionalities: - input, storage and updating of information about sales locations of accredited agencies; - input, storage and updating of information about ticket operators of accredited agencies; - possibility of updating selling rights of accredited agencies (sales locations): vesting, withdrawal or limitation of the right to sell on STD forms air transportation services of specified participating airlines (specified flights of participating airlines); - input, storage and updating of information about participating airlines; - archiving of all updates related to the rights of accredited agencies and sales locations to sell air transportation services on STD forms. 4.2 In order to guarantee such functionalities the following data sets shall be created in CRS: 4.2.1 Specifiers of accredited sales locations for usage of STD forms (Sales Location Specifier) Sales Location Specifier shall include the following data: - Agency code (5-character code with numeric portion ranging from 01 to 50) - Sales Location code - Short name of Accredited Agency - City code and Country code of Sales Location - Sales Location address - Contact Phone Number - Technological addresses of terminals located in this Sales Location - Technological addresses of automated ticket printers for issuance of STD forms - List of Form Codes for STD forms permitted for issuance of air transportation services. By default all STD forms are permitted. - List of codes of the carriers whose services are opened/closed for sale. - List of flights opened/closed for sale. 6
4.2.2 Specifiers of accredited agencies operators for usage of STD forms (Operator Specifiers) Operator Specifier shall include the following data: - Login - ТКПХХУУУZZZZ, where: ТКП - Russian abbreviation of TCH, indicates that operator with this identifier is allowed to issue air transportation services only on STD forms; ХХУУУ accredited agency code; ZZZZ operator s personal number. - Operator s name. 4.3 Specifier data sets ant their updates shall be entered by means of specially structured agent.txt file (see Paragraph. 7) distributed by TCH among CRSs. 4.4 CRS shall allow operator to sell air transportation on STD form with the use of TCH validator only when he/she makes reservation from a terminal described in Sales Location Specifier. 4.5 CRS shall allow: - the use of TCH assigned on-line point of sales exclusively in CRS neutral session - the operation of virtual terminals of accredited on-line points of sales exclusively in neutral session 5. Neutral session opening procedure The CRS shall provide operators of accredited sales locations with the following order of entering the system («login») in order to make reservation and sell air transportation services on STD forms. - When entering the system the operator shall communicate the identifier described in Operator Specifier. - The CRS shall match the data communicated by operator with the data indicated in Sales Location Specifier and Operator Specifier. - If the data communicated by the operator matches the data of specifiers and there are no restrictions for this sales location the operator can start his/her work in the CRS provided that: he/she can use only STD forms; he/she is free to use or not to use automated ticket printing; he/she is allowed to sell services only of carriers indicated in the Index of Airlines. - If the operator: enters wrong identifiers, or tries to access the CRS from a terminal other than those indicated in Sales Locations Specifier, or tries to access the CRS from Sales Location that is not allowed to sell air transportation services on STD forms, or tries to use ticket stock that is not a permitted STD stock, such operator shall not be allowed to sell air transportation services on STD forms. 7
6. PNR processing requirements The CRS shall guarantee the following: 6.1 Sale of air transportation (issuance of the ticket) for any PNR generated during neutral session shall be allowed only on STD forms; 6.2 The access to the PNR generated during neutral session shall be possible only from that Sales Location where such PNR has been generated. Any PNR generated during neutral session shall be inaccessible during airline sessions. 6.3 Before the completion of sale transaction (ticket issuance) the PNR shall be accessible from all or only specified sales locations of the agency to which the sales location, where such PNR was generated, belongs for performance of the following procedures: PNR modification (change, addition or deletion of PNR fields and segments); return of seats. The accredited agency shall have the possibility to authorize or impede the performance of above mentioned procedures for specified sales locations of such agency. For this purpose the correspondent system functions available to CRS supervisor shall be provided. 6.4 The possibility of transfer of PNR created during an airline session to sales location(s) of an accredited agency. 6.5 The access of airline clerks engaged in administration of airline s seats inventory to any PNR that has segments of such airline. 6.6 After completion of sale transaction (ticket(s) issuance) in neutral session: - possibility of PNR updating in all accredited agency sales locations, i.e. possibility of running the following procedures: seats return; tickets refund; tickets exchange; reservation of seats for tickets with open date of departure. The accredited agency shall have the possibility to authorize or impede the performance of above mentioned procedures for specified sales locations of such agency. For this purpose the correspondent system functions available to CRS supervisor shall be provided. 6.7 The CRS shall allow TCH to exercise control over performance of such functions from CRS s dedicated terminals. 8
7. Description and structure of the file with accredited agencies selling rights data 7.1 File description File name - agent.txt The data shall be presented in the form of text format file (code page cp 866), field separator tab character (ASCII code 9), record separator carriage return and line-feed characters (ASCII codes 13, 10). Data type: Char(n) character string with maximal length n (without ending spaces); Num(n) digit string with maximal length n interpreted as integral number (without leading zeroes); Date date field in the format DD.ММ.YYYY The file comprises records of 9 types: home record (type 0); basic data records o Type 1 records sales location description o Type 2 records sales location terminals description o Type 3 records operators description o Type 4 records airlines description o Type 5 records STD forms description o Type 6 records selling rights description o Type 7 records on-line points of sales description file trailer (type 9) The records in the file are arranged in Type of file ascending order. The file may comprise the complete data on selling rights of accredited agencies connected to the CRS or only selling rights updates for the established reporting period. If the file contains the complete data it shall be specially marked in the file header. 7.2 File structure The file structure is described in the form of tables where: # sequence number Element element name Data type format Key Key field tag («Yes»). Key fields form primary key and determine an unique record in the data base Mandatory/Optional Yes mandatory, No Optional Remarks 7.2.1 Home record structure # Element Data Type Key Mandatory/ Remarks Optional 1 Record Type Num(1) Yes «0» 2 File Name Char(5) Yes «Agent» 3 Data source Char(3) Yes «TCH» 4 Recipient Char(3) Yes «CRS code» 5 File creation date Date Yes 6 File sequence number Num(3) Yes Through file numbering beginning from the last full version 1 1 The last full version has sequence number 0. 9
7.2.2 File trailer structure # Element Data Type Key Mandatory/ Remarks Optional 1 Record Type Num(1) Yes «9» 2 File Name Char(5) Yes «Agent» 3 Data source Char(3) Yes «TCH» 4 Recipient Char(3) Yes «CRS code» 5 File creation date Date Yes 6 File sequence number Num(3) Yes 7 Number of basic records Num(5) Yes Number of records of types 1, 2, 3, 4, 5 and 6 in the file 7.2.3 Sales location description record structure (Type 1) # Element Data Type Key Mandatory/ Remarks Optional 1 Record type Num(1) Yes «1» 2 Sales location code Num(8) Yes Yes Must match sales location code in TCH IS 2 3 Accredited agency Сhar(19) Yes abbreviated name 4 Agency code Сhar(5) Yes Must match sales location code in TCH IS 2 5 City code Сhar(3) Yes Must match domestic code in the Directory of Schedule&Tariffs Center 6 City name Сhar(16) Yes 7 Country code Сhar(2) Yes Must match domestic code in the Directory of Schedule&Tariffs Center 8 Sales location address Сhar(185) Yes 9 Phone Сhar(15) No 10 Agency code in Char(5) No Must match agency code in Roman Roman characters Characters in TCH IS 2 11 Brief name of accredited Char(19) No agency in English 12 City name in English Char(16) No Must match city name in English in the Directory of Schedule&Tariffs Center 13 Country code in Roman characters Char(2) No Must match ISO country code in the Directory of Schedule&Tariffs Center 14 Type of update 3 Char(1) Yes «+», «-», The Type 1 records are arranged in Sales location code ascending order. The deletion of Sales location record from CRS database must result in deletion of all the data concerning terminals and selling rights of such sales location. In that case the records of types 2 and 6 regarding deleted sales location shall not be included in the file. 2 TCH Information System. 3 Hereinafter the field «Type of update» is used for description of nature of modification in CRS data base of information that corresponds to this type of file record and is determined by the values of its key elements. Plus mark («+») in this field means addition of information in database, minus mark («-») means deletion of information from database. Mark means substitution of the information in the CRS database by new values from file record. 10
7.2.4 Sales location terminals description record structure (Type 2) # Element Data Type Key Mandatory/ Remarks Optional 1 Record type Num(1) Yes «2» 2 Sales location code Num(8) Yes Must match sales location code in TCH IS 4 3 Terminal technological Сhar(6) Yes Yes address 4 Type of update Char(1) Yes The Type 2 records are arranged in Terminal technological address ascending order. 7.2.5 Agency operators description record structure (Type 3) # Element Data Type Key Mandatory/ Remarks Optional 1 Record type Num(1) Yes «3» 2 Agency code Сhar(5) Yes Yes Must match sales location code in TCH IS 4 3 Operator s identifier Сhar(12) Yes Yes 4 Full name Сhar(30) No 5 Type of update Char(1) Yes The Type 3 records are arranged in Agency code and Operator s identifier ascending order. 7.2.6 Airline description record structure (Type 4) # Element Data Type Key Mandatory/ Remarks Optional 1 Record type Num(1) Yes «4» 2 Airline designator Char(3) Yes Yes Must match domestic code in Airline Codes Directory of Schedule&Tariffs Center 3 Airline name Char(250) Yes 4 Type of update Char(1) Yes The Type 4 records are arranged in Airline designator ascending order. The deletion of Airline description record from CRS database must result in adjustment of the data concerning the rights of all sales location to sell services of such Airline. In that case the records of types 6 shall not be included in the file. 7.2.7 STD forms description record structure (Type 5) # Element Data Type Key Mandatory/ Remarks Optional 1 Record type Num(1) Yes «5» 2 Form code Char(3) Yes Yes «А61». Latin character set 3 Form type Char(1) Yes «А». Latin character set 4 Type of update Char(1) Yes The Type 5 records are arranged in Form type ascending order. The deletion of any STD form from CRS database must result in adjustment of the data concerning the rights of all sales location to sell transportation services on this STD form. In that case the records of types 6 shall not be included in the file. 4 TCH Information System. 11
7.2.8. Sales rights description record structure (Type 6) # Element Data Type Key Mandatory/ Remarks Optional 1 Record type Num(1) Yes «6» 2 Sales location code Num(8) Yes Yes Must match sales location code in TCH IS 5 3 Number of records Num(1) Yes Number of type 6 records for specified sales location 4 Sequence number Num(1) Yes Yes Intended for numbering of several records 5 Description of rights to sell air transportation services on STD forms 6 Description of rights to sell air transportation services of different Airlines 7 Description of rights to sell flights of specified Airline 8 Type of update Char(1) Yes describing sales rights of same sales location Char(30) Yes When several records are used for description of sales rights the value of the field shall be mandatory only for the first record. Char(107) Yes If the line for description of rights to sell transportation services of different airlines exceeds the space provided on the record, it shall be splitted into several parts and represented in several records of type 6 with consecutive numbering in the Sequence number field. Char(107) No If the line for description of rights to sell the flights of specified Airline exceeds the space provided on the record, it shall be splitted into several parts and represented in several records of type 6 with consecutive numbering in the Sequence number field. The Type 6 records are arranged in Sales location code and Sequence number ascending order. In the file there is always a full set of type 6 records needed for description of the sales rights of each sales location for which these rights are established or modified. 7.2.8.1 Format of the element Description of rights to sell air transportation services on STD forms This element has the following syntax: {Procedure}{Multitude of STD forms}{end}, where {Procedure}= {«+» / «-»}, where «+» - procedure for sales permission «-» - procedure for sales prohibition {Multitude of STD forms} = {{List of STD forms} / «*», where {List of STD forms} = {Form type}[, {Form type} [, [, {Form type}]]] «*» - symbol standing for the whole multitude of forms {End}= «//» List of STD forms is arranged according to the ascending order of STD form type element. STD form types are not repeated on the list. 5 TCH Information System. 12
Examples of values of the element Description of rights to sell air transportation services on STD forms : 1. Sales are permitted on all STD forms except for forms of P and E type. «-Р,Е//» 2. Sales are prohibited on all STD forms «-*//» 3. Sale are permitted on STD forms of A, B and P type «+А,В,Р//» 7.2.8.2 Format of the element Description of rights to sell air transportation services of different Airlines This element has the following syntax: {Procedure}{Multitude of Airlines}{End}, where {Procedure }= {«+» / «-»}, where o «+» - procedure for sales permission o «-» - procedure for sales prohibition {Multitude of Airlines}= {{List of Airlines} / «*», o {List of Airlines}= {Airline 1 designator}[, {Airline 2 designator [, [, {Airline N designator}]]] o «*» - symbol standing for the whole multitude of Airlines {End}= «//» List of Airlines is arranged according to the ascending order of Airline designator element. Airline designators are not repeated on the list. 7.2.8.3 Format of the element Description of rights to sell flights of specified Airline This element has the following syntax: {Procedure}{Multitude of flights}[{procedure}{multitude of flights}]{end}, where {Procedure }= {«+» / «-»}, where o «+» - procedure for sales permission o «-» - procedure for sales prohibition {Multitude of flights}= {List of flights}, where o {List of flights}= {List of flights of Airline 1}[; {List of flights of Airline 2}[; [;{List of flights of Airline N}]]], where 1. {List of Airline flights} = {Airline designator}{list of flight numbers}, where {Airline designator} - Airline designator {List of flight numbers}={flight}[, {Flight}[, [{Flight}]]] {End} = «//» List of flights is arranged according to the ascending order of Airline designator element. Airline designators are not repeated on the list of flights. List of flight numbers is arranged according to the ascending order of Flight element. Flight numbers are not repeated on the flight list of the Airline. The elements Description of rights to sell air transportation services of different Airlines and Description of rights to sell flights of specified Airline provide a compact way of describing rights to sell air transportation services. The rights described in the first element supplement the rights described in the second element. The specific flights of an Airline described explicitly in the element Description of rights to sell flights of specified Airline shall be deemed an exception from the whole multitude of 13
flights of this airline described explicitly or implicitly in the element Description of rights to sell air transportation services of different Airlines. Examples of description of rights to sell air transportation services: 1. Sales are permitted for all flights of all Airlines save for U6 and SU with flights U6 146, 376 and SU 112 being an exception. Description of rights to sell air transportation services of different Airlines = «-SU,U6//» Description of rights to sell flights of specified Airline = «+SU112;U6147,376//» 2. Sales are permitted for all U6 and SU flights Description of rights to sell air transportation services of different Airlines = «+SU,U6//» Description of rights to sell flights of specified Airline = 3. Sales are permitted for all flights of all Airlines save for flights SU112, 114 and U6 376,147, 456. For S7 Airline sale is permitted only for flights 345, 347. Description of rights to sell air transportation services of different Airlines = «-S7//» Description of rights to sell flights of specified Airline = «-SU112,114;U6147,376,456+S7345,347//» 4. Sales are permitted for all flights of U6 Airline. Description of rights to sell air transportation services of different Airlines = «+U6//» Description of rights to sell flights of specified Airline = 5. Sales are prohibited for all flights of all Airlines save for all SU flights and U6 147, 376 flights. Description of rights to sell air transportation services of different Airlines = «+SU//» Description of rights to sell flights of specified Airline = «+U6147,376//» 7.2.9. On-line points of sales description record structure (Type 7) # Element Data Type Key Mandatory/ Remarks Optional 1 Record type Num(1) Yes «7» 2 Sales location code Num(8) Yes Must match sales location code in TCH IS 6 3 On-line point of sales code Num(8) Yes Yes Must match on-line point of sales code in TCH IS 6 4 Type of update Char(1) Yes The Type 7 records are arranged in On-line point of sales code ascending order. 8 Procedure of updating rights of accredited agencies to sell air transportation services on CCS-TCH STD in CRS neutral session 8.1 General provisions This procedure establishes control objects and TCH actions associated with updating of agencies rights (sales locations), i.e., vesting, withdrawal or limitation of rights to sell air transportation services of participating airlines on CCS-TCH STD forms in CRS neutral session. Original rights of agencies are established by the Agency Accreditation Panel. TCH updates the agencies selling rights to defend interests of airlines that participate in the Settlement System (participating airlines). The rights of the agencies (sales locations) to sell air transportation services can be limited as a result of: 6 TCH Information System. 14
- failure of the agency to fulfill its obligations concerning timely remittance of proceeds from sales of air transportation services and reporting; - violation by the agency (sales location) of accreditation terms, requirements of normative and technological documents effective in the Settlement System that relate to agency (sales location) business; - force-majeure circumstances of economic and political nature in the country of agency (sales location) real business; - corresponding accredited agency s request in respect of its own sales locations. 8.2 Procedures of updating agencies selling rights Updating of selling rights (permission/prohibition) can be performed in relation to the following: type(s) of TCH form(s) airline(s) and/or airline(s) flight(s) accredited agency(ies) accredited agency sales location(s) Technological address(es) of the accredited agency terminals Accredited agency operator(s) - TCH prepares data concerning selling rights of the agency and its sales locations or a particular sales location of this agency, as well as full or partial modification of selling rights within a given time period. - TCH prepares data concerning accredited agencies terminals and operators on the basis of the information provided by accredited agencies in accordance with Procedure for submission to the TCH by accredited agencies of the data necessary for sales of air transportation services on the CCS-TCH STD forms in the CRS, set forth in Appendix 1 to the present Standard. - TCH sends instructions on updating of agencies (sales locations) selling rights to the CRS in the form of files made in accordance with the description and scheme outlined in Section 7 of the present Standard and in accordance with regulations set forth in Appendix 2 to this Standard. - When necessary TCH updates selling rights of accredited agencies (sales locations) in accordance with Procedure for expedite updating of accredited agencies (sales locations) rights to sell air transportation services on CCS-TCH STD forms in CRS, set forth in Appendix 3 to the present Standard. 15
Appendix 1 PROCEDURE FOR SUBMISSION TO THE TCH BY ACCREDITED AGENCIES OF THE DATA NECESSARY FOR SALES OF AIR TRANSPORTATION SERVICES ON THE CCS-TCH STD FORMS IN THE CRS The present Procedure is intended for accredited agencies specializing in sales of air transportation services on CCS-TCH STD forms, as well as CRS operators. The present Procedure defines the order of steps associated with the logging and maintenance of information on accredited sales locations in TCH and generation of CRS databases on sales locations to enable accredited agencies and sales locations to sell air transportation services on CCS-TCH STD forms. The agency sends initial information and further changes in technological addresses of terminals and ticket operators to TCH within 3 working days from the date of change by way of applications (Forms ## 1-5). TCH ensures generation of data on technological addresses of terminals of sales locations of accredited agencies in CRS only if the agency has provided information about code of the CRS where sales location terminal(s) is (are) resident, about number/date of agreement between accredited agency and CRS operator on connection of agency (sales location) terminal(s) to CRS. TCH ensures generation of data on agency s ticket operator(s) only if he/she (they) has (have) a valid Certificate of completion of training course for Settlement System personnel issued by an accredited training centre. Within 3 working days from receipt from the agency of information on changes in data on terminal technological addresses and ticket operators the TCH processes received data, contacts the agency, when necessary, and ensures generation of databases in CRS. Applications for changes in data on terminal technological addresses and ticket operators signed by agency s CEO or an authorized person are sent to TCH by mail, fax, AFTN, e-mail using INFOSED System. 16
Application Form # 1 for description of new Terminal Technological Address (TTA) Please, include into the TTA list of the Agency Agency code Sales Location, address Sales location code mailing address (house number, street, city, country, zip code) technological address of the terminal, resident on CRS in accordance with TTA CRS code *Agreement # of 200 Agency CEO Full name, signature Seal * Note: If CRS operator is incorporated in the Agency and the Agency s terminals are connected to this CRS, then state Incorporated CRS operator. Application form # 2 for withdrawal of Terminal Technological Address (TTA) Please, withdraw from TTA list of the Agency Agency code Sales Location, address Sales location code mailing address (house number, street, city, country, zip code) technological address of the terminal TTA Agency CEO Full name, signature Seal Application form # 3 for change of Terminal Technological Address (TTA) Please, withdraw Terminal Technological Address resident on CRS TTA CRS code in accordance with Agreement # of 200 from TAP list of Sales Location, address Code mailing address (house number, street, city, country, zip code) and include it into TAP list of Sales Location, address Code mailing address (house number, street, city, country, zip code) Agency CEO Full name, signature Seal * Note: If CRS operator is incorporated in the Agency and the Agency s terminals are connected to this CRS, then state Incorporated CRS operator. 17
Application form # 4 for description of ticket operator Please include into the list of ticket operators of the Agency the operator Agency code Full Name Status Personal Number Certificate Number Date of Issue where: Status Specialization attribute K ticket operator that issues air transportation services on CCS-TCH STD forms. Д other Certificate number -Number of valid personal certificate of completion of training course for Settlement System personnel issued by an accredited training centre Date of issue date of issue of the certificate Agency CEO Full name, signature Seal Application form # 5 for withdrawal of ticket operator(s) Please, withdraw from the list of ticket operators of the Agency the operator Agency code Full Name Personal Number Agency CEO Full name, signature Seal Application Form # 6 for description of new Virtual Terminal Technological Address (VTTA) Please, include into the VTTA list of the Agency Agency code Sales Location, address Sales location code mailing address (house number, street, city, country, zip code) On-line point of sales On-line point of sales code technological address of the virtual terminal, VTTA resident on CRS in accordance with*agreement # of 200 CRS code Agency CEO Full name, signature Seal * Note: If CRS operator is incorporated in the Agency and the Agency s terminals are connected to this CRS, then state Incorporated CRS operator. 18
Application form # 7 for description of virtual ticket operator(s) Please, file virtual ticket operator of On-line point of sales On-line point of sales code of the Agency Agency code Virtual ticket operator - number Agency CEO Full name, signature Seal Application form # 8 for withdrawal of Virtual Terminal(s) Technological Address (VTTA) Please, withdraw from VTTA list of the Agency Agency code Sales Location, address Sales location code mailing address (house number, street, city, country, zip code) On-line point of sales On-line point of sales code technological address of the virtual terminal VTTA Agency Full name, signature CEO Seal Application form # 9 for withdrawal of virtual ticket operator(s) Please, withdraw ticket operator of On-line point of sales On-line point of sales code of the Agency Agency code Virtual ticket operator - number Agency CEO Full name, signature Seal 19
Appendix 2 REGULATIONS FOR TRANSMISSION OF DATA ON UPDATING OF RIGHTS OF ACCREDITED AGENCIES (SALES LOCATIONS) TO SELL AIR TRANSPORTATION SERVICES ON CCS-TCH STD FORMS IN CRSs 1. TCH transmits data to CRS e-mail addresses in the form of Selling Rights Administration Files (hereinafter referred to as SRA files). 2. TCH distributes by e-mail SRA files by 14:00 (Moscow time) each working day. 3. The CRS notifies the TCH about receipt or non-receipt of SRA files at the time specified and about possible errors in files by sending a message to the TCH e-mail address (tch_exchf@tch.ru) not later than 14:30 of the current day. 4. TCH corrects errors in the files after receipt of the corresponding notice and resends corrected files to e-mail addresses, indicated in paragraph 1 not later than 15:00 of the current day. In case of failure to correct errors at the time specified the TCH notifies the CRS that the files shall not be e-mailed to CRS. 5. The CRS processes SRA files and activates data received before 15:00. Files and data received after 15:00 shall not be processed and activated. The CRS does not process files and activate data if they contain errors that impede processing. 6. The CRS processes SRA files and activates data by 00:00 (Moscow time) and afterwards confirms SRA file download by sending a relevant message to the TCH e- mail address (tch_exchf@tch.ru). 20
Appendix 3 PROCEDURE FOR EXPEDITE UPDATING OF RIGHTS OF ACCREDITED AGENCIES (SALES LOCATIONS) TO SELL AIR TRANSPORTATION SERVICES ON CCS-TCH STD FORMS IN CRSs 1. An expedite updating of rights of accredited agencies (sales locations) to sell air transportation services on CCS-TCH STD forms is performed in CRS according to separate instructions of TCH (hereinafter: instructions). 2. The TCH sends by e-mail instructions to CRS orders for expedite updating of rights of accredited agencies (sales locations) to sell air transportation services on CCS-TCH STD frms. In exceptional circumstances the TCH dispatch such instructions signed by TCH management by phone message that is confirmed by facsimile. 3. The TCH sends instructions to CRS every working day from 09:00 to 18:00 (Moscow time). 4. The CRS notifies TCH about receipt of an instruction by sending a corresponding message to e-mail addresses kolpins@tch.ru and shinova@tch.ru within 30 minutes from instruction receipt. 5. CRS ensures the fulfillment of instructions received from TCH within 3 hours from instruction receipt and notifies TCH of its execution by sending a corresponding message to e-mail addresses kolpins@tch.ru and shinova@tch.ru. 21