CUSTOMER JOURNEY GUIDE - BUSINESS FINANCE

CUSTOMER JOURNEY GUIDE - BUSINESS FINANCE

Contents 1. Client Discovery Phase 5 2. QDB Direct Financing Application Preparation 7 3. Submit Application for Review & Approval 9 4. Financing Approval 11 5. Approving the Offer 13 6. Meet the CS Team & Submit your Documents 14 7. You are Now Ready for Business! 17 7a. Payment for Construction (Islamic and conventional) 18 7b. Payments for Raw Material and Soft Movable Assets (Islamic - Murabaha & Conventional) 20 7c. Payments for Machinery & Equipment* (M&E) (Islamic - Ijara Ending with Ownership & Conventional) 22 7d. Letter of Credit (Issuance) - Machinery & Equipment Financing - Local Purchase (Ijara) 24 7e. Letter of Credit (Issuance) - Raw Material (Islamic) 25 7f. Letter of Credit (Documents Delivery) - Machinery - Local Purchase (Islamic) 26 7g. Letter of Credit (Issuance) - Machinery - Local Purchase (Conventional) 27 7h. Letter of Credit (Issuance) - Machinery - Foreign Purchase (Conventional) 28 7i. Letter of Credit (Issuance) - Raw Material (Conventional) 29 7j. Letter of Credit (Documents Delivery) - Machinery - Local Purchase (Conventional) 30 7k. Amendments to Letter of Credits 31 7l. Letter of Guarantees 32 7m. Amendments to Letter of Guarantees 33 7n. Inward Documentary Collection 34 7o. Cheque Clearing 35 REVS.1, 15 Sept 2015

Welcome to QDB 1 2 QDB Direct Financing 3 is for you? When you visit QDB, the reception desk will direct you to our Advisory team who will guide you through your journey based on where you currently are: Need a business plan? We will guide you on how to prepare one! Need financing? We will advise you on the best products for you. Looking to export? We ll advise you on where and how. You will be assigned a dedicated RM who specializes in your sector and who will guide you through the application process. DECISION & COMMUNICATION Submit Application for approval Your RM will present your proposal to our management for a decision and keep you updated at every step through your preferred communication mode (SMS, email). Sometimes, you may be asked for additional documents & information to support your business case. YOU WILL NEED: 1. A Business Plan 2. Business Owner ID 3. CR 4. IR 4 Financing Approval If the financing request is approved, your RM will send you an Offer Letter for your review and signature. If it is not approved, we explain why! Customer RM APPLICATION PREPARATION SECURITY DOCUMENTS SUBMISSION EXCEPTIONAL TRANSACTION PROCESSING RM POST FINANCING SUPPORT AND ADVISORY SERVICES If you require any assistance that s not routine, your RMs will be glad to guide you! Customer DISCOVERY QDB ADVISORY RM/QDB ADVISORY CS TRANSACTION PROCESSING CS Please contact our dedicated Customer Service team who will manage all your transactions. 5 Approve your Offer Letter Once you accept the Offer, your RM will explain all the document requirements to you and guide you through the process of signing all required documents, opening your current account, and submitting all required collateral. 6 Meet the CS Team and submit docs Your RM will also introduce you to the Customer Services Team (CS) who will always be available to receive your documents. READY FOR BUSINESS CS 7 You are now Ready for Business! At this stage, you will receive a Ready for Business Certificate from your RM. You can access your facility and our menu of services. YOUR FEEDBACK IS IMPORTANT TO US Do you have feedback on our services? Please let us know. Please meet your RM or just give us a call, visit our website or drop in an email CS: Customer Services RM: Relationship Manager 2 3

1 QDB ADVISORY UP TO 2 MONTHS Client Discovery Phase When you visit QDB for the first time, the reception desk will receive you and direct you to our Advisory team who will guide you through your journey based on where you currently are: You may have an idea but still need to develop it into an Bankable business plan. Our Advisory team will guide you on how to prepare a business plan. DISCOVERY We will advise you on the best financing products for you. Looking to export? We ll advise you on where to export and how. 4 3 5

APPLICATION PREPARATION 2 RM/QDB ADVISORY 1-3 MONTHS QDB Direct Financing Application Preparation You will be assigned a dedicated RM who specializes in your sector of interest and who will guide you through the application process and describe all the financing facilities available to you. Your RM will walk you through the entire process and provide feedback on your application. At this stage, we will require application documents based on the facilities your projects requires. 6 4 7

Demonstrate Financial feasibility Machinery verification Must Have Financial projections for a minimum period of expected finance repayment. Existing businesses: Historic financials of at least three years. New business (or existing business looking to expand or introduce new business line that is significant, project feasibility report in the format acceptable to QDB (format will be provided by your RM). Full list of Machinery to be used. At least one quotation from the supplier with appropriate specifications attached to it. Good to Have 3 years Audited financials (If existing) Feasibility study from a Big-4 company or any third party firm ( if the project is more than QAR 30M) Alternate machinery suppliers. More than one quotation per machinery. 3 RM/QDB ADVISORY 18 WORKING DAYS (Add 4 for construction review, add 18 days for machinery verification) Submit Application for Review & Approval Your RM will present your proposal to our management for a decision and keep you updated at every step through your preferred communication mode (SMS, email). Sometimes, you may be asked for additional documents & information to support your business case. Installation and maintenance terms. Construction verification Bill of quantity & design, work specifications and quotations from the contractor. All Engineering Drawings (Structural, Architectural, MEP and any other drawings as required by the Engineering Projects Department. The exact requirements will be conveyed to you by your RM): We recommend the drawings to be approved so that the evaluation amount doesn t change later on. Other construction details as requested by your RM. The full Contractor s profile. The pre-qualification form in QDB s web site to be filled by the Contractor. Market Viability Clear description of sector and products. Clear definition business strategy in terms of domestic / export orientation. Other documents that we require at this stage Valid Commercial Registration. Industrial Registration. Copy of insurance policy (if any). Formal written request for financing including finance amount and tenor. Any other documents as requested by your RM. Articles of Association of your company. Environment Permit. Copies of authorized signatories ID (Qatari ID card or passport copy of non-resident or overseas partner). Copy of Land lease/ownership deeds with maps explaining the size and factory location (where applicable). 8 9

DECISION & COMMUNICATION RM 1 Day 4 Financing Approval Once all your documents are completed and accepted, your RM will inform you about the decision regarding your request. If your financing request is approved, your RM will provide you an official offer for financing in the form of a Term Sheet that contains specific terms and conditions laid by QDB while offering you the financing. Your RM will explain to you the Term Sheet in detail which will be emailed to you for your review and signature. The acceptance of these terms and conditions will provide us a consent that you are willing to take the financing from us. If the financing request is not approved, we explain why! 10 8 11

SECURITY DOCUMENTS SUBMISSION RM 5 Offer letter valid for 30 days. Request for an extension if required. Approving the Offer Your RM will walk you through the financing offer, explain all the document requirements and guide you through the process of signing the master agreement and other required documents, opening your current account and submitting all required collaterals & conditions as specified in the offer letter. Tips/ Notes: The QDB offer must only be signed by the authorized signatory of your company. The validity of the QDB offer is 30 calendar days from the date of issuance. You can request from your RM for an extension of the validity period, if required. Once the offer is accepted by you, your RM will give you the master agreement and other security document and collaterals to be signed. You are requested to complete your documents within 30 days. 12 10 13

CS 6 The duration of this stage will depend on the time you take to submit all documents and collaterals required by QDB. If this exceeds 6 months, please meet your RM and request for an extension of the offer letter. Meet the CS Team and Submit your Documents At this point, your RM will also introduce you to our Customer Services Team (CS) who will always be available to receive your documents and queries. Your RM is still available to you for any further information/clarification. In case of any clarification or further information required by our credit team, your RM will communicate with you. Task Must Have Provider Master agreements and Security documentation preparation General terms & Conditions Receipt confirmation QDB KYC form QDB Current Account form Acceptance of QDB Offer Master agreement Personal guarantee Personal Guarantee Cheque Creation of pledge on CR or mortgage Valid Commercial registration Valid Industrial registration Valid industrial license Valid environment clearance Valid Insurance (Takaful for Islamic financing) Third party valuation of the machines Restricted supplier list Fulfillment of all pre-disbursement conditions as per offer letter / master agreement QDB will provide the terms and conditionsto be signed by you To be completed by you To be completed by you To be signed by owner To be signed by owner To be signed by owner To be signed by owner Issued by Ministry of Economy & Commerce Issued by Ministry of Economy & Commerce Issued by Ministry of Industry Issued by Ministry of Industry Issued by Ministry of Environment Issued by your insurance company Issued by a registered expert Provided by you Refer to your RM Disclaimer: This is standard document list, however, required document/securities may vary according to your approval terms and conditions as stated in your offer letter and master agreement. 14 15

7 You are now Ready for Business! CS Upon completion of the document submission and fulfillment of all QDB terms and conditions as per signed master agreement, we will issue you a Ready for Business Certificate (RBC). This RBC will enable you to commence your business transactions with us. You can access your facility and our menu of services. READY FOR BUSINESS After the RBC is issued to you, all your day to day transactions will be performed by our Customer Services Team. You can still get in touch with your RM for any escalations or other requirements. Our Customer Services team will assist you with the following service requests: 1. Requests for remittances (or for Islamic transactions, QDB entering into contract with supplier/contractor/vendor) - Raw Material, Assets & Vehicle purchase 2. Trade Finance requests (Import & Export L/C, L/G & Documentary Collection) 2. Facility Management (Long / Short term, Murabaha / Ijarah ending with ownership/ Forward Ijara & Bill Discounting) 4. Other Services Cheque Clearing Current Account management 5. Other transactional advisory. 6. Other services for all your approved facilities. For your construction transactions, you will be introduced to our Engineering Projects (EPD) team. They will assist you with all your construction related transactions and assign dedicated EPD project manager for construction supervision. 16 13 17

7a 4 days minimum - Depends on the extent of verification or survey required by QDB. QDB will advise the timeline of the payment if there is an expected delay. Payment for Construction (Islamic and conventional) Before you initiate your construction transactions with our Engineering Projects (EPD) team, please ensure that: The construction facility is approved and available for withdrawal; and the relevant contract (Forward Ijara contract/istesna contract, Musharka contract, as per the case) have been signed and submitted to QDB. You will receive the Ready for Business Certificate (RBC) from QDB once this is done. You cover your current account by minimum QAR 5,000 for processing charges. The below pre-requisites are met before you initiate your construction transactions with us, ensuring you have signed the required contracts as mentioned below. Documents required for Projects Under QDB s Management RBC is issued to you. CARI (insurance) Delegation letter Building permits Approved drawings Contractor Doc. CR, Computer Card Consultant Doc. CR, Computer Card Owner Doc. CR, Computer Card Bill of quantity. (Priced & quantities) Specification if any Schedule & Cash flow. For Islamic Financing: Forward Ijara Contract between you and QDB Construction Contract between contractor and QDB EPD * Contract between consultant and you For Conventional Financing: Contract between you and QDB. Contract between contractor and you Contract between consultant and you Documents required for Tendering Contract between the you and QDB RBC is issued to you Full tender documents (not limited to: general condition-scope of work-specification bill of quantities) Delegation letter Building permits Approved drawings Owner Doc. CR, Computer Card Documents required for Construction Payment Requests Contractor Letter to consultant for payment request BOQ Payment Certificate Consultant letter to client approving contractor payment Your letter to QDB approving payment Task Steps of payment and the documents Required Tips/Notes Construction disbursement Step 1: You submit a disbursement request to our Engineering Projects (EPD) team Submit duly signed payment request letter to QDB s EPD team. Attach the signed and complete Payment Certificate Please ensure that: This is duly signed by the authorized signatory. Beneficiary bank details including IBAN number are correctly included. Step 2: Approval by QDB Engineering Dept Site visit and EPD certificate for payment approval. Proof of customer contribution payment (if not certified by EPD). You will be notified upon approval by QDB s EPD. You should provide the cheque for contribution or proof of payment if the contribution is already paid by you. Tip: Please feel free to contact your QDB allocated project manager for verification before submitting the request letter. Step 3 Payment to contractor Payment will be made to the contractor by QDB You will be advised of the payment 18 19

7b 3-4 DAYS Payments for Raw Material and Soft Movable Assets (Islamic - Murabaha & Conventional) Before you initiate your raw material transactions with us, please ensure that: The contracting between QDB & the vendor/supplier has taken place by way of LCs or LPC in case of local purchase. Murabaha financing includes financing for raw material, furniture, office equipment, IT equipment, vehicles (other than heavy machinery vehicles) and other movable soft assets. In case a vehicle purchase is done through Murabaha, please present a copy of its registration pledged to QDB within 15 days of issuance of undertaking letter. The raw material financing limit is approved and available for withdrawal (You will receive the Ready for Business Certificate (RBC) from QDB once this is done). You always cover your current account by Minimum QAR 5,000 for processing charges. The expected processing time for remittance is 3 working days after you deposit the signed Murabaha agreement (for requests received after 11.00 AM, the processing time will start from the next day) In case, QDB takes the ownership of signing the contract with the local vendor, the processing time of the transactions may take up to 4 working days. Task Documents Tips/Notes Raw material (Purchased either locally or within GCC) Step 1 Customer Request: You submit the following: Proforma invoice of the goods (to be in QDB s name for Islamic financing). Duly signed application letter Duly filled and signed Promise to repurchase form For Islamic Only Step 2 Inspection Report (wherever applicable) QDB s CS inspects and verifies that: a. Goods in subject exist with the vendor b. That they comply with applicable or specified requirements c. That they are in possession and ownership of the vendor/ supplier, and; d. There is no existing contract between you and the vendor on the goods in subject Step 3 QDB Contracting with vendor/supplier (For Islamic only) Signing of Local Purchase Contract (LPC) between QDB and the supplier/vendor The primary responsibility of ensuring that the LPC is signed by the supplier primarily remains with the customer. However, QDB can take the responsibility to get the LPC signed by the supplier on a case by case basis and upon client s request Step 4 Sale of goods to the Client (For Islamic only) Signing of the Murabaha contract duly signed by the customer QDB will issue to you a QDB Delivery Note which will permit you to collect the goods For Islamic & Conventional Step 5 Payment to supplier, submit the following to QDB: Original supplier invoice (to be in QDB s name for Islamic financing) Original delivery note corresponding to the invoice duly signed and stamped by the customer QDB will pay only the supplier and inform you of the payment Signed by authorized signatory and beneficiary bank details including IBAN number In case the client wishes to keep the original invoice and or delivery note, then the same should be stamped by QDB evidencing its processing and verification. The Murabaha contract will be emailed to the customer. The customer will take a print out of the Murabaha contract, sign it and return the signed document to QDB. 20 21

7c 3 WORKING DAYS Payments for Machinery & Equipment * (M&E) (Islamic - Ijara Ending with Ownership & Conventional) Before you initiate your Machinery and Equipment* (M&E) transactions with us, please ensure that: Requested machinery, equipment, supplier, and cost as per approved quotations (any change must be approved by QDB prior to disbursement) The contracting between QDB & the vendor/ supplier has been done through LCs or LPC. Your M&E limit is approved and available for withdrawal. You will receive the Ready for Business Certificate (RBC) from QDB once this is done. You always cover your current account by Minimum QAR 5,000 for processing charges. The expected processing time for issuance of undertaking letter is 3 working days. For requests received after 11.00 AM, the processing time will start from the next day. Task Documents Tips/Notes Vehicle, Machinery & Equipment Financing Step 1 Customer Request to QDB: You submit the following: Duly signed application letter Performa invoice of assets from 3 suppliers (to be in QDB s name for Islamic financing). For Ijara purchase only: Promise to Re-lease Form, duly signed (for non LCs and local purchases only) For Islamic financing only Step 2 Inspection Report: QDB s CS inspects and verifies that: a. Assets in subject exist with the vendor b. That they comply with applicable or specified requirements c. That they are in possession and ownership of the vendor/ supplier, and; d. There is no existing contract between the client and the vendor on the assets in subject. Step 3 Contracting with vendor/supplier Signing of Local Purchase Contract (LPC) between QDB and the supplier/vendor The primary responsibility of ensuring that the LPC is signed by the supplier remains with the customer. Step 4 Sign contract with QDB and receive delivery note Signing of the Ijara contract duly signed by the customer Delivery Note from QDB to the customer signed by customer For Conventional only Step 5 Issuance of undertaking letter by QDB to supplier: QDB will issue an undertaking letter to the supplier. For Islamic & conventional Financing Step 5 Payment to supplier: You will be required to submit the following: Original supplier invoice (to be in QDB s name for Islamic financing). Original delivery note from the supplier corresponding to the invoice duly signed and stamped by the customer. For car / vehicles registration copy indicating mortgage in the name of the Bank. QDB will pay only the supplier and inform you of the payment Please ensure that: The application is duly signed by the authorized signatory Beneficiary bank details including IBAN number are included You submit a letter to QDB in case you wish your currencies to be hedged. All quotations must be signed and stamped by the supplier and should not be within than 3 months from the issue date. For local purchases only and wherever deemed necessary by QDB. QDB can take the responsibility to get the LPC signed by the supplier on a case by case basis and upon client s request. This would increase the processing time by 1 day. The Murabaha contract will be emailed to the customer. The customer will take a print out of the Murabaha contract, sign it and return to QDB. In case the client wishes to keep the original invoice and or delivery note, then the same should be stamped by QDB evidencing its processing and verification. * This includes large vehicles and excludes cars, buses and small trucks 22 23

7d Letter of Credit (Issuance) Machinery & Equipment Financing - Local Purchase (Ijara) 7e Letter of Credit (Issuance) Raw Material (Islamic) 3 WORKING DAYS Please ensure that: 3 WORKING DAYS Please ensure to: Requested machinery, equipment, supplier, and cost as per approved quotations (any change must be approved by QDB prior to disbursement) You cover your current account by minimum QAR 5,000 for LC processing charges. The expected processing time for issuance of L/C is letter is 3 working days. For requests received after 11.00 AM, the processing time will start from the next day. Fill the respective L/C Application properly and in accordance with UCP Rules, Standard Banking Practice, underlined proforma invoice /contract and any special terms and condition mentioned in your facility letter Cover your account with cash margin /contribution required if any Cover your current account by a minimum of QAR 5,000 for processing charges. The expected processing time issuance of L/C is 3 working days. Task Documents Required Tips/Notes For requests received after 11.00 AM, the processing time will start from the next day. Machinery (Local Purchase through L/C) Step 1: You submit a request to QDB Customer Service L/C application form (Ijara for Islamic L/C) Client must submit the completed LC application form. For raw materials, Murabaha to purchase orderer will be opened for purchasing raw material. For conventional financing only, the Machinery purchase contract duly signed by the authorized signatory. For Islamic financing, if this contract exists between you and the supplier, this must be cancelled. Task Documents Required Tips/Notes Valid Pro-forma Invoice (in QDB s name) Equity participation Proforma Invoice in the name of QDB and should not be > 3 months along with the signed delivery note. For equity: provide the cheque for contribution or proof of payment if already paid. Raw Material Purchase through L/C) Step 1: Your request to QDB CS team: Please ensure that you submit: L/C application form (Murabaha for Islamic L/C) Client must submit a LC opening application form. Pre-inspection of the machinery and/or equipment Lease of machinery and/or equipment to the customer Provide a letter advising as to who will conduct the pre-inspection of the machinery and/or equipment. As a pre-requisite, the client and QDB must sign the Ijara contract which will be sent to the customer through email. The customer will take a print of the Ijara contract, duly sign it and submit it to QDB. Valid Pro-forma Invoice in QDB s name Hedging request (For currencies other than QAR & USD) Step 2: Issuance of LC You will be advised of the LC Issuance Proforma Invoice in the name of QDB and should not be > 3 months Provide letter if you wish hedge your currency with QDB Commissioning (Percentage retained for payment after applicant certificate upon installation of the machines) Provide justification if commissioning is not required. Hedging (For currencies other than QAR & USD) Provide request letter if you wish to hedge your currency with QDB. Step 2: Issuance of LC You will be advised of the LC Issuance 24 25

7f Letter of Credit (Documents Delivery) Machinery - Local Purchase (Islamic) 7g Letter of Credit (Issuance) Machinery - Local Purchase (Conventional) 2 days for payment processing (if before 11am) and 3 days for document verification Please note that: The payment processing will be completed within 2 working days after your acceptance of discrepancies, if any. Documents verification time is 3 days. The Minimum-balance of QAR 5,000 to cover the Shipping document lodgment fees should be maintained in your account. 3 WORKING DAYS Please ensure that: Requested machinery, equipment, supplier, and cost are as per approved quotations. Any change must be approved by QDB prior to disbursement. You cover your current account by a minimum of QAR 5,000 for processing charges. The expected processing time for issuance of L/C is letter is 3 working days. Task Documents Required Tips/Notes For requests received after 11.00 AM, the processing time will start from the next day. Machinery (Local Purchase through L/C) Step 1: Documents Arrival notice You will receive a documents arrival advice from QDB through email. Step 2: Documents lodgment advice from QDB via email along with the Ijara contract. You will receive clean or discrepant document advice from QDB via email. Ijara agreement will be sent to you along with the document lodgment and/or discrepancy advice. Task Documents Required Tips/Notes Machinery (Local Purchase through L/C) Step 1: Your Request to QDB CS: Please ensure that you submit: L/C application form Machinery purchase contract The client will submit the LC application form duly signed by the authorized signatories. Please ensure that this is duly signed by the authorized signatory. Step 3: Your acceptance of documents, discrepancies & signing of the Ijara agreement. Submit the Discrepancy letter sent by QDB duly signed by the authorized signatory. Submit the Signed Ijara agreement sent by QDB through email. Step 4: Delivery of shipping documents to customer The customer needs to submit the signed Murabaha/Ijara contract before the shipping documents are handed over to the customer. The customer will sign the document delivery receipt provided by QDB at the time of handing over the shipping documents. Please ensure that this is duly signed by the authorized signatory Valid Pro-forma Invoice Equity participation Pre-inspection of the goods Commissioning (Percentage retained for payment after applicant certificate upon installation of the machines) Hedging request (For currencies other than QAR & USD) Step 2: Issuance of LC You will be advised of the LC Issuance Proforma Invoice should not be > 3 months. For equity: provide the cheque for contribution or proof of payment, if already paid. Provide a letter advising as to who will conduct the pre-inspection of the goods. Provide justification if commissioning is not required. Provide a letter if you wish hedge your currency with QDB Step 5: Payment to negotiating Bank The client will be advised of the payment to the negotiating bank and receive the copy of the SWIFT via email from QDB. 26 27

7h 3 WORKING DAYS Letter of Credit (Issuance) Machinery - Foreign Purchase (Conventional) Please ensure that: The respective L/C Application is filled correctly and in accordance with UCP Rules, Standard Banking Practice, underlined proforma Invoice /Contract and any special terms and conditions mentioned in your Facility letter 7i 3 WORKING DAYS Letter of Credit (Issuance) Raw Material (Conventional) Please ensure that: The respective L/C Application is filled correctly and in accordance with UCP Rules, Standard Banking Practice, underlined proforma Invoice /Contract and any special terms and conditions mentioned in your Facility letter Your account balance covers Cash margin /contribution required if any Your account balance covers Cash margin /contribution required if any Requested machinery, equipment, supplier, and cost are as per approved quotations. Any change must be approved by QDB prior to disbursement. You cover your current account by a minimum of QAR 5,000 for processing charges. The expected processing time for issuance of L/C is letter is 3 working days. You cover your current account by a minimum of QAR 5,000 for processing charges. The expected processing time for issuance of L/C is letter is 3 working days. For requests received after 11.00 AM, the processing time will start from the next day. For requests received after 11.00 AM, the processing time will start from the next day. Task Documents Required Tips/Notes Task Documents Required Tips/Notes Machinery (Foreign Purchase through L/C) Step 1: Your Request to QDB CS: Please ensure that you submit: L/C application form Machinery purchase contract The client will submit an LC application form duly signed by the authorized signatory. Please ensure that this is duly signed by the authorized signatory. Raw Material (Purchase through L/C) Step 1: Customer Request to QDB CS: Please ensure that you submit: L/C application form Valid Pro-forma Invoice Hedging Request (For currencies other than QAR & USD) Please ensure that the LC application form is duly signed by the authorized signatory. Please present a valid proforma invoice which should not be > 3 months. Provide a letter if you wish hedge your currency with QDB. Valid Pro-forma Invoice Equity participation Proforma Invoice should not be > 3 months For equity: provide the cheque for contribution or evidence if already paid Step 2: Issuance of LC You will be advised of the LC Issuance Advance Payment Guarantee Pre-inspection of the goods Commissioning (Percentage retained for payment after applicant certificate upon installation of the machines) Hedging Request (For currencies other than QAR & USD) Step 2: Issuance of LC You will be advised of the LC Issuance In case advance payment to supplier is required, QDB must approve the text of the advance payment guarantee and QDB must be the beneficiary. Provide a letter advising as to who will conduct the pre-inspection of the goods Provide justification if commissioning is not required. Provide a letter if you wish hedge your currency with QDB. 28 29

7j 3 working days for document checking and 2 days for payment processing Letter of Credit (Documents Delivery) Machinery - Local Purchase (Conventional) Tips/Notes Ensure to maintain the Minimum-balance of QAR 5,000 to cover the Shipping document lodgment fees 7k 3 WORKING DAYS Amendments to Letter of Credits Please ensure that: You cover your current account by a minimum of QAR 5,000 for processing charges. The expected processing time for amendment of L/Cs is 3 working days. Documents verification time is 3 working days. Payment time is 2 days for discrepant and sight L/C, and on due /value date for usance and/or sight clean document as per the L/C terms and conditions. For requests received after 11.00 AM, the processing time will start from the next day. Task Documents Required Tips/Notes Task Documents Required Tips/Notes All types of L/C Step 1: Customer request Submit your request for amendment of LC to QDB s CS Please ensure that this is duly signed by the authorized signatory. Machinery (Local Purchase through L/C) Step 1: Documents Arrival notice You will receive a documents arrival advice from QDB through email. Step 2: Documents lodgment advice from QDB via email You will receive clean or discrepant document advice from QDB via email. You will provide a letter stating acceptance of discrepancies to QDB in case of Discrepant documents. Step 3: Delivery of shipping documents to customer The customer will sign the document delivery receipt provided by QDB at the time of handing over the shipping documents. Step 4: Payment to negotiating Bank The client will be advised of the payment to the negotiating bank and receive the copy of the SWIFT via email from QDB. Step 2: Approval of amendment by QDB You will be advised if your request for amendment is not accepted through SMS and email. Step 3: Issuance of amendment You will be advised of the issuance of amendment through SMS and email. 30 31

7l Letter of Guarantees 7m Amendments to Letter of Guarantees 3 WORKING DAYS Please ensure that: 3 WORKING DAYS Please ensure that: You cover your current account by a minimum of QAR 5,000 for processing charges. You cover your current account by a minimum of QAR 5,000 for processing charges. The expected processing time for issuance of L/G is letter is 3 working days. Your account balance covers Cash margin /contribution required if any. For requests received after 11.00 AM, the processing time will start from the next day. The expected processing time for amendments of L/G is 3 working days. Task Process Steps/Documents Required Tips/Notes For requests received after 11.00 AM, the processing time will start from the next day. All Type of L/Gs Step 1: Customer request Submit L/G Guarantee Form to QDB s CS. Submit the underlying contract for which guarantee needs to be issued. Fill in the Application form correctly in accordance with the underlying Contract. Provide the Text of the Guarantee required by the beneficiary if our Standard Text not acceptable for the beneficiary. Step 2: Approval of request by QDB You will be advised if your request for guarantee is not accepted through SMS and email. Step 3: Issuance of L/G You will be advised of the issuance of L/G through SMS and email. Please ensure that this is duly signed by the authorized signatory. Task Steps/Documents Required Tips/Notes Amendment of all types of LGs Step 1: Customer request Submit request for amendment of an LG to QDB s CS Step 2: Approval of request by QDB You will be advised if your request for amendment has not been accepted through SMS or email. Step 3: Issuance of amendment You will be advised of the issuance of the amended LG through SMS or email. Please ensure that this is duly signed by the authorized signatory. 32 33

7n Inward Documentary Collection 7o Cheque Clearing 5 WORKING DAYS Tips/Notes The expected processing time for advising the customer about receipt of documents is 2 working days from the date of receipt of documents. The expected processing time for payment is 3 working days after receipt of acceptance from the customer. 1 WORKING DAY Tips/Notes The expected processing time for cheque clearing is same day. Cheques received after 12 PM will be processed the next day. Task Documents Required Tips/Notes Inward Documentary Collection Please ensure to cover your current account is covered by a minimum QAR 5,000 for processing charges. Task Steps/Documents Required Tips/Notes Step 1: Documents Arrival notice You will receive an Inward Documentary collection Arrival Notification advice from QDB through SMS or email. You will receive a lodgment Advice stating the disposal instruction of the Document along with Murabaha / Ijara Contract if the the same to be finance through Islamic Finance for an Islamic Cheque Deposit Step 1: You deposit a cheque for clearing You can submit cheques to be deposited into current account for any fees, over dues, commission and charges. All cheques will be processed through your current account. You can also submit post dated cheques for future payments. Advice to customer: You will receive a customer advice from QDB confirming receipt of cheque. Step 2: Processing by QDB Clearance advice to you: You will receive a customer advice from QDB confirming clearance of cheques as and when they are processed. In case of non clearance or rejection, you will receive notification for the same and required your further disposal instruction. Step 2: Your acceptance of documents Submit signed acceptance advice to QDB. Submit Murabaha / Ijara Contract in case of the Islamic Finance Transaction Please ensure that this is duly signed by the authorized signatory. Step 3: Payment of Document Subject to QDB Approval You will be advised of the payment through SMS or email. You will also receive a copy of the Repayment Schedule and SWIFT Copy through email. 34 35

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+974 4430 0000 +974 4435 5009 Grand Hamad Street PO Box 22789 Doha Qatar Visit: www.qdb.qa or follow us on: 38