For Adviser use only Voyage product and services guide
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Contents Voyage your leading platform solution 4 Voyage at a glance 5 Ensuring good corporate governance 6 Comprehensive investment choice 7 Voyage investment funds 8 Direct shares service 10 Convenient insurance solutions 11 Fees and commissions 12 Powerful online services with MoneyOne 13 Voyage service standards 14 Writing business with Voyage 15 Service and support for your business 16 Please refer to the PDS or FSG for full information on Voyage products. 3
Voyage your leading platform solution The Voyage wrap platform part of the RI Advice Group is a comprehensive wrap administration service across superannuation, retirement and investment that allows financial advisers to efficiently tailor a wealth creation solution for clients Advisers can transact, record and report on a diverse range of investments within superannuation, pension service and non-super investment portfolios. Cost effective for both investors and advisers, Voyage allows you to conveniently package together investments, such as direct shares, managed funds, property trusts and term deposits, to provide a seamless solution for you and your clients. As a Voyage adviser, you will also have free access to MoneyOne, a powerful combination of office software and web portal to manage your back office. With Voyage, the hard work is done, allowing you more time for new business and client service. Take a further look and discover how Voyage can partner with you to deliver wealth creation solutions for your clients. 4
Voyage at a glance Extensive investment menu The menu offers over 350 managed funds from RI s APL approved listing. Online direct share trading A new state-of-the-art direct share trading system for advisers. Streamlined administration Greater business efficiency allowing you more time for new business. Competitive pricing Voyage offers very competitive pricing when compared to other wraps in the market, which makes it easier for you to implement fee structures in line with RI s best practice model. Greater fee transparency Voyage gives you greater transparency on fees payable, compared to master trusts. Institutionally backed Voyage is backed by the same partner (ANZ) as RI, ensuring a cultural alignment. Margin lending A range of margin lenders (IDPS only) available: Colonial, leveraged Equities and St George. Comprehensive insurance offering Access to Death & TPD as well as Group Salary Continuance, backed up by RiskWorks, a powerful online case management system, which puts you in direct contact with underwriters and allows outstanding requirements to be managed in real time. Strategic client relationships Dedicated client services team and business development managers. Free access to MoneyOne Adviser software, MoneyOne, is the front-end interface to the Voyage platform, enabling advisers to build a more efficient practice. Tax at an individual level Superannuation tax calculated at the individual member level ensuring that imputation credits, discounting of capital gains and any capital losses are carried forward before calculating their CGT position. Consolidated investment reporting Across superannuation, pension service and non-super investment portfolios. Cash Account Cash account used as a working hub for all fees, switches, etc. Top-up default set by the adviser. 5
The Voyage Superannuation Master Trust Ensuring good corporate governance Voyage recognises the important role of corporate governance in being a leading financial services organisation. Below are the organisations providing a range of administration and professional services to the Voyage platform. Your client You Administrator Online Broker Oasis Fund Management Limited (Trustee) Custodian Auditor Insurer 6
Comprehensive investment choice Flexible investment management You can choose the best way to manage your clients investments according to their needs and lifestyle through: deposits existing investments buying and selling investments income distributions reinvestment cash accounts. Automatic portfolio rebalancing options Quarterly Electronic processing To improve the efficiency with which your clients investment instructions are actioned, Voyage has made available the option for you to transact electronically on your clients behalf. Electronic processing permits you to switch and/or reweight your clients investments via the internet, providing they have given written permission for you to do so. Easy reporting A variety of comprehensive yet easily understood reports can be accessed online providing you with up-to-date information on the details of your clients accounts. Half yearly or Annually Online access via MoneyOne to client investment information Secure access to online web pages and reports so clients can easily: check their account balance and receive an up to date member statement obtain daily and historical unit prices for their investments obtain information regarding their transactions review the rate of return on their selected investments access fund and market commentary and access brochures and forms. 7
Voyage investment funds Voyage works with some of Australia s leading fund managers to provide you with a broad range of investment options. The categories include: Cash Account Managed investments multi-sector funds Balanced Growth High growth Managed investments single-sector funds Cash Australian fixed interest Diversified fixed interest International fixed interest Diversified credit Hybrid income Property Australian Property global Hybrid unlisted property Australian shares Australian shares smaller companies International shares International shares specialist Alternatives Other investments Term deposits Listed securities As at 1 July 2010, the names of the investment managers of the investment options included in the Voyage superannuation wrap includes: Investment managers Aberdeen Asset Management Limited Advance Asset Management Limited AMP Capital Investors Limited Amundi Asset Management Australia Limited APN Funds Management Limited Armytage Private Limited Ausbil Dexia Limited Australian and New Zealand Banking Group Limited (ANZ) Australian Ethical Investment Ltd Australian Unity Funds Management Limited Aviva Investors Australia Limited AXA Australian Financial Services Limited Baker Steel Capital Managers LLP Barclays Global Investors Australia Limited Bennelong Australian Equity Partners Pty Ltd BlackRock Investment Management (Aust) Limited BT Funds Management Limited Capital International Inc. Celeste Funds Management Limited Challenger Managed Investments Limited Colonial First State Investments Limited Concord Capital Limited Credit Suisse Asset Management (Australia) Limited Deutsche Asset Management (Australia) Limited EIM Capital Managers Pty Ltd Eley Griffiths Group Pty Limited Epoch Investment Partners, Inc 8 Equity Trustees Limited
Investment managers European Investors Inc. Fidelity Investments Australia Limited Fortis Investment Partners Pty Ltd Franklin Templeton Investments Australia Limited Global Value Investors Limited Goldman Sachs JBWere Managed Funds Limited HFA Asset Management Limited Hunter Hall Investment Management Limited Independent Asset Management Pty Limited ING Australia Limited ING Bank (Australia) Limited Integrity Investment Management Australia Limited INVESCO Australia Limited Investors Mutual Limited K2 Asset Management Limited Kaplan Funds Management Pty Ltd Lazard Asset Management LLC Legg Mason Asset Management Australia Limited Lodestar Capital Partners Pty Ltd Macquarie Investment Management Limited Magellan Asset Management Limited Maple-Brown Abbott Limited Mercer Australia Pty Limited MFS Investment Management Limited MLC Investments Limited Morgan Stanley Investment Management (Aust.) Pty Ltd National Mutual Funds Limited Nomura Asset Management Singapore Limited Investment managers Ord Minnett Management Limited Orion Asset Management Limited Pengana Capital Limited Perennial Investment Partners Limited Perpetual Investment Management Limited Platinum Asset Management Limited PM Capital Limited Prime Value Asset Management Limited Principal Global Investors Rare Infrastructure Limited RCM Capital Management Limited Real Investments Pty Ltd Russell Investment Management Limited Schroder Investment Management Australia Limited SG Hiscock & Company Limited Smallco Investment Management Limited Solaris Investment Management Limited T Rowe Price Global Investment Services Limited Tyndall Investment Management Limited UBS Asset Management (Australia) Limited United Funds Management Limited Value Partners Limited Value Partners Hong Kong Limited Vanguard Investments Australia Limited van Eyk Research Limited Walter Scott and Partners Limited Winton Capital Management Limited Zurich Investment Management Limited OPIS Capital Limited 9
Direct shares service A new state-of-the-art direct share trading facility will be available for advisers on the voyage platform from 1 July 2010. This will offer real time trading and web-based corporate action management. Advisers will be able to use this new service to place instructions to buy and sell shares directly in the market, take up any corporate actions that may affect their clients holdings, view clients share holdings and peruse live ASX data. Advisers can place orders at any time the ASX is open and will receive electronic confirmation of their transaction. The cornerstone of the solution is the individual Holder Identification Number (HIN) structure. This means that Voyage will maintain a separate HIN for each individual client, which not only allows advisers to maintain complete control of their clients share holdings but provides clients in super, pension and IDPS to obtain full access to their individual corporate action entitlements. Accessed via MoneyOne Online, trading is performed by using the web-based share trading platform, Voyage default online broker CES, or by trading off-line with any of the five supported panel brokers. Features for advisers clients Each client with direct share trading established will be allocated an individual HIN, enabling full entitlement to corporate actions approved by Voyage Super/pension clients Access to 200 or more of the largest securities listed on the Australian Stock Exchange (ASX) IDPS clients access to all securities listed on the ASX, including warrants Ability to participate in issuer s Dividend Reinvestment Plan (DRP) where available Trades will be settled by applying funds from the client s cash account Contra trading supported i.e. proceeds from sales can be used to fund purchases before the settlement money is received Advisers can trade via either the online broker or via one of the following supported external panel brokers, (via phone/fax): - JB Were - RBS Morgans - Bell Potter - Shaw Stockbroking - Morgan Stanley Smith Barney Online corporate action election and participation (advisers only investors with trading access will not have access to this feature) 10
Convenient insurance solutions ING Life ING Life offers group insurance cover to members of the Voyage superannuation wrap. Members will be able to choose: Death Only cover Death and Total & Permanent Disablement (TPD) cover Salary Continuance cover. The policies have the following features: Competitive premiums No maximum sum insured limit for death cover, a maximum sum insured limit of $3 million for TPD cover and a maximum monthly benefit of $25,000 for Salary Continuance cover (subject to underwriting) Death cover, contains a terminal Illness benefit of up to $2.5 million Five-part TPD definition CPI indexation is available on death only and/or death & TPD covers Short form personal statement for applications of death only and/or death & TPD up to $350,000 Insurance transfers (via Insurance transfer personal statement) of death only and/or death & TPD covers up to $800,000 RiskWorks the quick and easy way to monitor your insurance cases For all insurance written through the platform, you will also have access to RiskWorks online case management system that enables you to check the progress of your insurance applications. To gain access to this system, you will need to self-register. RiskWorks allows you to: view details of the cover requested, any underwriting requirements and whether those requirements have been received view clients personal statements on screen, when it has been received by ING and view and print the decision note when the final underwriting decision has been made add notes to your cases for the underwriters and case managers to view. ING can also add notes to cases for you to view be notified by email when a new underwriting requirement is needed or a decision has been made on a case be reminded by email when a case is 30, 60 or 83 days outstanding this will help you manage finalisation of cases in a timely manner print all screens or download the information from many screens and lists into a spreadsheet format if desired. OneCare Life Cover coming soon It is expected from around the fourth quarter 2010, Voyage will offer advisers a new retail insurance offering for their clients in OneCare Life Cover. Key features include: Salary continuance benefit periods of either two years or to age 65 and waiting periods of 30, 60 or 90 days stepped or level premiums own or any TPD definitions. Continuation options on all covers a variety of waiting and benefit periods on income protection multiple lives premium discounts axtra care cover 11
Fees and commissions Voyage offers very competitive pricing model, a snap shot of which is below. Superannuation wrap and investment service Service fees Maximum (client) Net of RITC Default (client) Net of RITC Adviser (including GST) Upfront fee (option 1) 4.10% 4.10% 4.40% Deferred entry fee (option 2)* 4.10% 0% 4.40% Adviser service fee (percentage) 1.5375% 0% 1.65% Adviser service fee (dollar) Determined between client and adviser Determined between client and adviser Determined between client and adviser Insurance premium fee^# 32.6136% 32.6136% 18.6364% Notes: * For deferred entry fee, you can only choose 1.1, 2.2, 3.3 or 4.4. The deferred entry fee applies to investments of $5,000 or more. ^ The adviser portion of the insurance premium fee can be dialed down to 0%. # Applies to superannuation master trust only. Administration fee All figures are inclusive of GST Account balance Fee p.a. First $100,000 0.9113% Next $150,000 0.7088% Next $250,000 0.3497% Next $250,000 0.2576% Next $250,000 0.2000% Next $1 million 0.0900% Amount over $2 million Nil Note: A minimum administration fee of $37.97 per half month ($911.30 p.a.) applies if your account balance is below $100,000. Member fee Nil. Investment management fee 0.00% p.a. to 4.86% p.a. 12 For more detail please refer to the PDS or financial services guide.
Powerful online services with MoneyOne MoneyOne is a powerful combination of web portal and office software that is provided free of charge to advisers who use the Voyage platform. Consisting of MoneyOne Office and MoneyOne Online, together they streamline your back office administration and provide a secure online website with trading, account set up, easy-to-retrieve product, investment and transaction information. MoneyOne Office key features MoneyOne Office interfaces with the Voyage administration platform to streamline your back office administration and allows you to: perform switching of managed investments, including bulk switching create and maintain model portfolios rebalance your clients portfolio back to a model portfolio or investment allocation run the most popular client reports, both for single clients and multiple clients MoneyOne Online key features As an adviser, you will have access to a secure online website that provides you with easy-to-retrieve product, investment and transaction information and allows you to: download the latest application forms, product disclosure statements, independent research documents and other product-related documentation view your clients funds under management calculate your clients tax position providing a transparent view on the tax collection process generate online reports and provide up-to-date account information to clients access online follow up systems discuss questions with your clients remotely while viewing the same data. Website For more information, please visit www.moneyone.com.au track and respond to outstanding requests to the Voyage workflow system generate client letters from the database obtain archived reports, member and investor statements and other generated documents via the document archive functionality. 13
Voyage service standards Flexibility in making contributions to an account Cheque BPAY EFT/Easy Payment Direct deposit Cut-off times for monthly payment runs: Type of payment Pension payments Day of month payment is made EITHER: 7th day of the month OR 14th day of the month OR 21th day of the month OR 28th day of the month Cut-off day for requests to be actioned 12 noon, three business days prior Investment service regular withdrawal facility 5th day of the month 12 noon, three business days prior Investment service regular investment facility 16th day of the month Close of business, two business days prior Superannuation direct debit payments 25th day of the month Close of business, two business days prior Reporting: Report When is it needed? Where to obtain the report Investment portfolio review Performance report for an investor Portfolio valuation report Cash Account transaction listing report Estimated unrealised CGT report Portfolio summary including investments and asset allocation Use when searching for any and all types of transactions Use to analyse the impact of any suggested or proposed investment switching or withdrawing of monies. MoneyOne Office (desktop software) MoneyOne Online (website) Client Services 14
Writing business with Voyage In order to write business to the Voyage platform, the following is a short summary of the key items you will need and information about where to obtain them. Item Why this is important Where to obtain Who can assist Adviser code You will need this code to write business. Your adviser code is quoted on each application form and when queries are raised with the Voyage Client Services team. Please complete an Adviser Registration Form available from MoneyOne Online. Your adviser code will be issued by Voyage Client Services. Voyage Client Services 1300 540 306 Investor code You will need this code to access the secure Voyage website Issued by Voyage Client Services Voyage Client Services 1300 540 306 Adviser password You will need a password to access the secure Voyage website Issued by Voyage Client Services Voyage Client Services 1300 540 306 MoneyOne code This code is used when you utilise MoneyOne Office software Issued by the MoneyOne team MoneyOne team Phone: 61 2 4224 1000 or 1300 540 306 Fax: 61 2 4228 2360 moneyone@oasisasset.com.au Product Disclosure Statements (PDS) You will need to provide each of your clients with a printed PDS Electronic versions available from 1 July 2010: Voyage website (under Offer Documents) at www.voyagewrap.com.au Voyage head office RiskWorks online case management system Provides you with a quick and easy way to monitor your insurance cases Self register to receive a password and login: www.ing-australia.com.au/ RiskWorks Voyage Client Services 1300 540 306 15
Service and support for your business Voyage uses the resources from Oasis Asset Management to deliver responsive and efficient administration which is benchmarked and monitored to meet high service delivery. A dedicated Client Services team A dedicated team of Client Services staff is available to assist advisers and clients with any enquiries or requests for additional information regarding their Voyage account. Call 1300 540 306 or email contactus@voyagewrap.com.au. Dedicated business development managers Voyage offers you a business development team to assist you with your specific business requirements. The specialist team can provide: technical strategies and advice Technical support MoneyOne offers registered users complementary product support and training to assist in increasing productivity and improving back office processes. Valued outcome All Voyage products have a competitive pricing structure. Ongoing market reviews, involvement of the platform committee and quality service ensure that Voyage maintains competitiveness whilst continuing to provide your clients with value for money. Regular communication Voyage ensures that you and your clients will be kept up to date on the progress of their account with communication provided at regular intervals throughout the year. product-related advice up-to-date investment and market information tools to assist you in the advice process. By working in partnership with you, the business development team can tailor a service program to best meet your needs and those of your clients, and help you grow your business. Adviser e-business training team A skilled training team can equip you and your support staff with the right tools to ensure you re comfortable with the product and online service offering. MoneyOne support team Tel: 02 4224 1000 or 1300 540 306 Fax: 02 4228 2360 Email: moneyone@oasisasset.com.au 16
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Client Services contact details Phone: 1300 540 306 Fax: 02 4228 2360 Email: contactus@voyagewrap.com.au Mail: Locked Bag 1000 Wollongong DC NSW 2500 Website: www.voyagewrap.com.au (available 1 July 2010) Client Services staff will be able to assist you should you have any questions about your members accounts. Opening hours: 8.30am to 6.00pm, Monday to Friday This information is current as at May 2010 but may be subject to change. This information is intended for the use of advisers only and may not be reproduced without the issuer s prior written permission. It is intended to be general advice only. The Voyage wrap platform is issued by Oasis Funds Management Limited (ABN 38 106 045 050, AFSL 274331, RSE L0001755) (OFM). Before making any investment decision based on this information, a potential investor should consider its appropriateness having regard to their objectives, financial situation and needs and read the Voyage product disclosure statements which are available at www.voyagewrap.com.au (after 1 July 2010) or by speaking to their financial adviser. OFM and ING Life Limited (ING Life), in relation to the insurance provided through the Trust, are whole or partly owned subsidiaries of Australia and New Zealand Banking Group Limited (ANZ). Except for the circumstances listed: OFM as described in the PDS and at law; ING Life in relation to the insurance provided through the Trust; and ANZ in relation to investments in ANZ bank accounts, an investment in this product is neither a deposit nor liability of ANZ or any other member of the ANZ Group; and neither ANZ nor any other member of the ANZ Group stands behind or guarantees OFM or ING Life. ANZ and its subsidiaries do not guarantee the performance of the Voyage products and services or the repayment of capital by the products. Unless otherwise expressly stated, investments through Voyage are not deposits or other liabilities of the ANZ or its subsidiaries and investment-type products are subject to investment risk including possible delays to repayment, loss of income and capital invested.