Symantec NetBackup Appliance Administrator's Guide for Media Server

Symantec NetBackup Appliance Administrator's Guide for Media Server Software Release 2.0.2 NetBackup 5200 and 5220

NetBackup 52xx Series Appliance Administrator's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 2.0.2 Legal Notice Copyright 2012 Symantec Corporation. All rights reserved. Symantec, NetBackup, and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party ( Third Party Programs ). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Legal Notice Appendix to this Documentation or TPIP ReadMe File accompanying this Symantec product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com

Technical Support Contacting Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s support offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about Symantec s support offerings, you can visit our Web site at the following URL: www.symantec.com/business/support/ All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Customers with a current support agreement may access Technical Support information at the following URL: www.symantec.com/business/support/ Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product release level

Hardware information Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description: Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration Customer service If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/business/support/ Customer service information is available at the following URL: www.symantec.com/business/support/ Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs, DVDs, or manuals

Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan Europe, Middle-East, and Africa North America and Latin America customercare_apac@symantec.com semea@symantec.com supportsolutions@symantec.com

Contents Technical Support... 4 Chapter 1 Overview... 11 About NetBackup media server deployment... 11 About NetBackup media server appliance deployment... 11 About NetBackup appliance installation requirements... 12 About the NetBackup Appliance documentation... 13 Chapter 2 Administering your appliance... 15 About modifying the appliance settings... 15 About the Administrator's password... 16 About Network Configuration settings... 18 About DNS Configuration settings... 20 About date and time configuration... 21 About the Call Home feature... 61 About using SNMP... 24 About license key management on the NetBackup appliance... 26 About software release updates... 28 Installing software release updates from the appliance UI... 29 About rolling back to a previous software update... 30 Rolling back to a previous software version... 31 Expanding the bandwidth on the NetBackup appliance... 32 About NetBackup appliance disk storage reconfiguration... 32 Resizing appliance disk storage units... 33 About appliance supported tape devices... 35 Adding external robots to the NetBackup appliance... 36 Configuring a tape library on a NetBackup appliance... 37 About the NetBackup appliance USB flash drive recovery media... 37 About NetBackup appliance replication configuration... 38 About reimaging a NetBackup appliance... 69 About reimaging a NetBackup appliance from the USB flash drive... 71 About decommissioning an appliance... 40 Decomissioning a media server only appliance... 41

8 Contents About disk storage configuration... 41 Working with Devices... 41 Working with Partitions... 44 Chapter 3 NetBackup appliance hardware monitoring and alerts... 55 About hardware monitoring, self test, and alerts... 55 About the appliance UI hardware monitoring and alerts... 56 About Email notification from a NetBackup appliance... 59 About hardware self test... 61 About the Call Home feature... 61 Chapter 4 Troubleshooting... 67 About password recovery... 67 About troubleshooting the NetBackup appliance... 67 About reimaging a NetBackup appliance... 69 About reimaging a NetBackup appliance from the USB flash drive... 71 Appendix A About Call Home upload information... 73 About the appliance hardware information that is uploaded... 73 About the enclosure information that is uploaded... 77 Appendix B Fibre Channel and Fibre Transport connectivity... 81 About backup to tape support for NetBackup appliances... 81 About the card slots on NetBackup appliances... 82 About NetBackup SAN Client and Fibre Transport... 84 About the SAN Client license key... 85 About zoning the SAN for a NetBackup 5220 appliance... 85 About Fibre Transport paths for NetBackup appliances... 88 How to determine appliance HBA WWPNs... 92 Appendix C Technical specifications... 95 Technical specifications for NetBackup appliances... 95 Safety and EMC standards compliance for NetBackup appliances... 97 Industry standards compliance for NetBackup appliances... 98 Certifications for NetBackup appliances... 99 FCC information for NetBackup appliance users... 101

Contents 9 Index... 105

10 Contents

Chapter 1 Overview This chapter includes the following topics: About NetBackup media server deployment About the NetBackup Appliance documentation About NetBackup media server deployment Deployment is best described as the complete installation and configuration of the appliance so that it is ready to use. Appliance deployment is easier and faster than NetBackup installation and configuration, which has already been done for you. All you need to do is mount and connect the appliance. Then, configure it to work with your network and add it to your existing NetBackup environment. For installation and initial configuration information, refer to the Symantec NetBackup Appliance Getting Started Guide. See About NetBackup media server appliance deployment on page 11. See About NetBackup appliance installation requirements on page 12. About NetBackup media server appliance deployment The following table describes the tasks that you must complete to deploy or install your appliance.

12 Overview About NetBackup media server deployment Table 1-1 Task No. 1 Required tasks to deploy the appliance Description Mount the appliance in the rack unit. Refer to the Symantec NetBackup Appliance Getting Started Guide. For installation requirements, refer to the following topic: See About NetBackup appliance installation requirements on page 12. 2 Connect the appliance to the network and to AC power. Refer to the Symantec NetBackup Appliance Getting Started Guide. 3 Connect a laptop to the appliance. Refer to the Symantec NetBackup Appliance Getting Started Guide. 4 Configure the appliance to work with your network and add it to your NetBackup environment. Refer to the Symantec NetBackup Appliance Getting Started Guide. About NetBackup appliance installation requirements For best performance, use the following requirements to install the appliance. Appliance location Install the appliance in a standard 19-inch rack. Install the appliance in an environmentally controlled area with an ambient temperature range of 41 to 95 F (5 C to 35 C). Install the appliance where there is adequate airflow so that it does not overheat. Power requirements Plug the appliance into an unswitched 120 VAC 60Hz-AC outlet or into an uninterruptible power supply (UPS). Warning: Do not plug the appliance into a switched outlet or a power strip with a switch and a circuit breaker. If the switch is turned off or if the circuit breaker trips while the appliance is running, data may be lost. Ensure that there is overcurrent and overload protection.

Overview About the NetBackup Appliance documentation 13 Ground connection Make sure to connect a ground wire to the ground terminal that is located on the back panel of a NetBackup 5200. Cable connections Use the power and the network cables that are supplied with the appliance. To prevent cord strain or damage, make sure that you support and secure all appliance cables with cable ties where needed. See About NetBackup media server appliance deployment on page 11. About the NetBackup Appliance documentation Included with your NetBackup appliance are the following documents to ensure you can successfully install, configure, and use your appliance. You can find these documents on the Symantec Support Web, use the following URL. http://www.symantec.com/docs/doc2792 Note: It's possible that changes may occur after the documents have been initially released. The electronic versions of these documents on the Support Web site contain the most up-to-date information. You should refer to these documents for the latest information about the appliance. The documents are provided so that you can download and print them at any time. Symantec NetBackup Appliance Getting Started Guide This guide provides the following information: A packing list that describes the items that are included in the box along with your appliance. Configuration prerequisite information that you need to know to configure your appliance for the first time. Hardware configuration steps This section guides you through the required steps to install your appliance in a cabinet and connect your appliance to a laptop and the network. Software configuration steps This section guides you through the configuration process from the appliance user interface or from the appliance shell menu.

14 Overview About the NetBackup Appliance documentation Symantec NetBackup Appliance Administrator's Guide for Media Server The Symantec NetBackup Appliance Administrator's Guide for Media Server is provided as part of the NetBackup 5200 software package. This guide may contain updates that have occurred since the initial release of the document. For the latest administration information always refer to this version of the guide. The Symantec NetBackup Appliance Administrator's Guide for Media Server contains the following types of information: Deployment information Administering your appliance Monitoring information Appliance shell menu commands Symantec NetBackup Appliance Command Reference Guide The Symantec NetBackup Appliance Command Reference Guide provides a complete list of the commands that are available for you to use through the appliance shell menu. This document is provided as a part of the product software that is installed on the appliance, and in electronic form on the Symantec Support Web site. Symantec NetBackup Product Family Third-party Legal Notices The NetBackup Product Family Third-party Legal Notices document lists the third-party software that is included in this product and it contains attributions for the third-party software. This document is available from the following Web site: http://www.symantec.com/docs/doc3775 See About NetBackup media server deployment on page 11. See About hardware monitoring, self test, and alerts on page 55.

Chapter 2 Administering your appliance This chapter includes the following topics: About modifying the appliance settings About software release updates About rolling back to a previous software update Expanding the bandwidth on the NetBackup appliance About NetBackup appliance disk storage reconfiguration About appliance supported tape devices About the NetBackup appliance USB flash drive recovery media About decommissioning an appliance About disk storage configuration About modifying the appliance settings After you have successfully configured your appliance you can use the administrative Web UI and the appliance shell menu to change various NetBackup appliance settings. You can use the Settings tab in the NetBackup appliance user interface to view and configure the following settings. The following tables describe the Settings that are available: Table 2-1, Settings > Configuration Table 2-2, Settings > Applicance Reconfiguration

16 Administering your appliance About modifying the appliance settings Table 2-3, Settings > Hardware Monitoring Setting Table 2-1 Lets you... Settings > Configuration Topic SNMP Configure the SNMP server. See Settings > Configuration > SNMP Server options on page 25. Setting Table 2-2 Lets you... Settings > Applicance Reconfiguration Topic Network Configuration View and change network configuration settings. See About Network Configuration settings on page 18. DNS Configuration Add or change DNS configuration settings. See About DNS Configuration settings on page 20. Security Change the admin password for your appliance. See About the Administrator's password on page 16. Date and Time Configuration Fibre Transport Configuration Change the date and time on your appliance. Configure Fibre Transport your appliance. Setting Hardware Monitor Settings Table 2-3 Lets you... Call Home. Settings > Hardware Monitoring Topic See About the Call Home feature on page 61. About the Administrator's password When you perform the initial configuration, you have the option to change the default administrator's password. After the initial configuration, you can change the administrator's password from the Settings > Appliance Reconfiguration > Security page. Note: For maximum security, Symantec recommends that you set a regular schedule for password changes and keep a record of all passwords in a secure location.

Administering your appliance About modifying the appliance settings 17 When the password is changed here, it is also updated for use with the command-line interface. If you change this password from the command-line interface, the new password is also used to log on to the appliance user interface. Passwords can be seven characters or longer and they must include a specific combination of characters. The following describes the minimum requirements for acceptable passwords. Passwords with seven characters must include all of the following requirements, while longer passwords must include at least three of the following requirements: One uppercase letter One lowercase letter One number (0-9) One special character A password that begins with an uppercase letter and ends with a number is unacceptable, unless you include another uppercase letter and another number between them. The following describes the data fields for administrator password changes. Setting Old Admin Password New Admin Password Confirm New Admin Password Description The field where you enter the existing administrator's password for the operating system that is installed on the appliance. Note: When you perform the initial configuration, this field is prepopulated with the default password (P@ssw0rd). The field where you enter a new password for the operating system that is installed on the appliance. Enter the new password again to confirm the change, then click Save. From the command-line interface you can use the Main_Menu > Settings > Password user_name command to change the current password. You define the user name that corresponds to the password that you want to change. See About modifying the appliance settings on page 15. See About Network Configuration settings on page 18.

18 Administering your appliance About modifying the appliance settings About Network Configuration settings On the Settings > Appliance Reconfiguration > Network Configuration page you can do the following: View the Ethernet device status and details. View or add the network configuration of the appliance. View or modify bond modes (link aggregation, also known as NIC bonding or NIC teaming). View or modify the kernel routing configuration of the appliance. To configure and add a new network to your appliance, you can supply the following information and click Add. When you add entries to the Configure Network fields, those values are configured on the appliance. The configuration entries then appear automatically in the read-only fields of the Applied Network Configuration table in the user interface. To remove a previously configured network, click Remove next to the network that you want to eliminate. Setting IP Address Subnet Mask NIC Description The IPv4 address to be used for this appliance. You can also enter a new IP address of an appliance that you want to configure. The subnet value that corresponds to the IP address. This column displays the network device name that you can choose when you add a new network to the configuration. Use the following guidelines to bond multiple NICs: The NIC drop-down list provides the available Ethernet ports that can be bonded. The list is compiled automatically based on the physical network connections on the appliance. Select Auto to have the NICs selected automatically. This mode selects the best possible set of NICs to plumb the IP address on. The selection is based on the available NICs, the link type (copper or FC), and the link speed. If multiple NICs have the same properties, then a bond (link aggregation) is created and the IP address is plumbed on the bond. Only NICs of the same type and speed can be bonded. Once a NIC is bonded, it cannot be bonded to another NIC. To reassign a bond, you must first remove the NIC from its current bond.

Administering your appliance About modifying the appliance settings 19 Setting Bond Mode Description This field lets you combine (aggregate) multiple network interfaces into a single logical "bonded" interface. The behavior of the bonded interfaces depends upon the mode. The default bond mode is balance-alb. The available bonding modes are as follows: balance-rr active-backup broadcast 802.3ad balance-tlb Some bond modes require additional configuration on the switch or the router. You should take additional care when you select a bond mode. For more information about bond modes, see the following documentation: http://www.kernel.org/doc/documentation/networking/bonding.txt You can configure and add routing to your appliance by entering information into the following routing configuration settings and clicking Add. To remove a route configuration, click Remove next to the route that you want to eliminate. Setting Destination IP Destination Subnet Mask Default Gateway NIC Description The network IP address of a destination network. For the initial appliance configuration, this field contains a default value that cannot be changed. When you configure another destination IP, you must enter the appropriate address. The subnet value that corresponds to the IP address. For the initial appliance configuration, this field contains a default value that cannot be changed. When you configure another route, you must enter the appropriate value. The address of the network point that acts as an entrance to another network. The appliance can use multiple network interface cards (NICs). This column displays the network device name. Refer to the linux routecommand for more information about how to add routing entries. See About modifying the appliance settings on page 15.

20 Administering your appliance About modifying the appliance settings See About the Administrator's password on page 16. See About DNS Configuration settings on page 20. About DNS Configuration settings You can add or change the following DNS configuration settings from the Settings > Appliance Reconfiguration > DNS Configuration page. Note: If you add a media server to your master appliance server in a non-dns environment, the entry for the Windows NetBackup Administration console needs to be resolved in the appliance. To do this, use the Hostname Resolution field on this page to add the Windows host IP address and host name of the newly added media server. DNS IP Address(es) The IP address of the DNS name server. To enter multiple names, use a comma character as the delimiter between each name. Domain Name Suffix The suffix name of the DNS server. For example, the suffix for xyz.symantec.com would be symantec.com. Note: If you enter a domain name suffix, you must also provide the DNS name server at the top of the page. Search Domain(s) Use this field to add a domain to search. You can enter one or more DNS search domain names to search when an unqualified host name is given. To enter multiple search domain names, use a comma character as the delimiter between each name. Note: If you enter any search domains, you must also provide the DNS name server at the top of the page.

Administering your appliance About modifying the appliance settings 21 Host Name Resolution To make sure that the appliance can resolve successfully to other servers and clients (hosts), enter the additional host information in the following fields: Note: Entries are required for theipaddress and the Fully Qualified Hostname fields. IP Address Enter the IP address of the host. Fully-Qualified-Hostname Enter the FQDN of the host. Short-Hostname This field is populated automatically based on the FQDN. Click Add. The host name information that you entered now appears below the data fields. Repeat for as many servers and clients as needed. Click Save to save your host and system settings. From the command-line interface, you can use the Main_Menu > Network > DNS command to add or delete a search domain, set the appliance domain name, and show the current DNS information. See About modifying the appliance settings on page 15. See About the Administrator's password on page 16. See About Network Configuration settings on page 18. See About NetBackup appliance disk storage reconfiguration on page 32. About date and time configuration You can add or change the following date and time settings from the Settings > Appliance Reconfiguration > Date and Time Configuration page. NTP (Network Time Protocol) is designed to synchronize the clocks of computers over a network. You can select to use an NTP server for synchronization of all computers, or you can enter the time, the date, and the time zone manually. The following describes the data fields to change the time, the date, and the time zone configuration: NTP If NTP is used and you want to change to a different NTP server, enter the new Server IP Address.

22 Administering your appliance About modifying the appliance settings None To synchronize all computer clocks without NTP, click None and select appropriate data in the following fields: Date Click on the drop-down boxes to select the month (mm), the date (dd), and the year (yyyy). Time Click on the drop-down boxes to select the hour (hh), the minutes (mm), and the seconds (ss). Time Zone Whether you select to use NTP or None, you must set the time zone. Click on the Time Zone drop-down box to select the appropriate time zone. After all selections have been made, click Save. About the Call Home feature The appliance can connect with a Symantec Call Home server and upload hardware and software information. The appliance uses the HTTPS protocol and uses port 443 to connect to the Symantec Call Home server. This capability is referred to as Call Home and this feature is enabled by default. If you determine that you have a problem with a piece of hardware, you should contact Symantec Technical Support. The Technical Support Engineer can use the serial number of your appliance and assess the trends of the hardware status. You can perform various operations for the Call Home feature: Enable or disable Call Home. See Enabling and disabling the Call Home feature on page 63. Configure a Call Home proxy server. See Configuring a Call Home proxy server on page 64. If you enable the Call Home feature, you can use the Main > Settings > CallHome Location command to configure the contact information for your appliance. In addition, you can enable or disable the ability to upload the contact information. For example, you can enter the following information: The address of the location of the appliance. The name of the person who is the first point of contact and responsible for the appliance. The phone number of the contact person. The email address of the contact person.

Administering your appliance About modifying the appliance settings 23 To learn more about the Main > Settings > CallHome commands, refer to the NetBackup 52xx Series Command Reference Guide. See Changing the hardware monitoring settings on page 24. The following describes how a hardware failure is reported when the feature is enabled or disabled: Table 2-4 Monitoring enabled or disabled Call Home enabled Hardware failure routine When a hardware failure occurs, the following sequence of alerts occur: The appliance uploads hardware and software information to a Symantec server. The following hardware information is uploaded: Power supply CPU Fan Disk Fibre Channel Temperatures RAID group RAID adapter Network card The following software information is uploaded: The backup jobs that failed in the last 12 hours Total available deduplicated space Used deduplicated space The appliance generates a local alert by email to notify you of the hardware failure. The appliance also generates an SNMP trap. Call Home disabled The appliance generates a local alert by email to notify you of the hardware failure. For a list of the hardware problems that cause an alert, see the following topic: See About the appliance UI hardware monitoring and alerts on page 56. See About Email notification from a NetBackup appliance on page 59. See About hardware self test on page 61.

24 Administering your appliance About modifying the appliance settings Changing the hardware monitoring settings On the Settings > Hardware Monitoring page, you can do the following: Enable the Call Home feature. Enable a Call Home proxy server and port. Table 2-5 Option Enable Call Home Enable proxy server Proxy server host name Proxy server port number Description Use the check box to enable and disable the Call Home feature. Use the check box to enable and disable the use of a proxy server. The name of the proxy server that is eitherthe TCP/IP address or the fully qualified name of the proxy server. The proxy port number on the proxy server. About using SNMP This section provides information about SNMP and how NetBackup uses SNMP. See About SNMP on page 24. See About SNMP versions on page 25. See About the Management Information Base (MIB) on page 25. About SNMP The Simple Network Management Protocol (SNMP) is an application layer protocol that facilitates the exchange of management information between network devices. It is part of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. SNMP enables network administrators to manage network performance, find and solve network problems, and plan for network growth. SNMP is based on the manager model and agent model. This model consists of a manager, an agent, a database of management information, managed objects, and the network protocol. The manager provides the interface between the human network manager and the management system. The agent provides the interface between the manager and the physical devices being managed. The manager and agent use a Management Information Base (MIB) and a relatively small set of commands to exchange information. The MIB is organized in a tree

Administering your appliance About modifying the appliance settings 25 structure with individual variables, such as point status or description, being represented as leaves on the branches. A numeric tag or object identifier (OID) is used to distinguish each variable uniquely in the MIB and in SNMP messages. About SNMP versions The NetBackup appliance supports the SNMPv2 version. That version was created as an update of SNMPv1 adding several features. The key enhancements to SNMPv2 are focused on the SMI, manager-to-manager capability, and protocol operations. SNMPv2c combines the Community-based approach of SNMPv1 with the protocol operation of SNMPv2 and omits all SNMPv2 security features. The original SNMPv2 (SNMPv2p) Community-based SNMPv2 (SNMPv2c) User-based SNMPv2 (SNMPv2u) SNMPv2 star (SNMPv2*). About the Management Information Base (MIB) Each SNMP element manages specific objects with each object having specific characteristics. Each object and characteristic has a unique object identifier (OID) that is associated with it. Each OID consists of the numbers that are separated by decimal points (for example, 1.3.6.1.4.1.2682.1). These OIDs form a tree. The MIB associates each OID with a readable label and various other parameters that are related to the object. The MIB then serves as a data dictionary that is used to assemble and interpret SNMP messages. Settings > Configuration > SNMP Server options A description of the Settings > Configuration > SNMP Server options follows in the table. Table 2-6 Option SNMP Server options Description SNMP Server Name Enter the SNMP (Simple Network Management Protocol) Server host name. You can enter a host name or an IP address to define this computer. Notification of the alerts/traps that are generated in NetBackup are sent to this SNMP manager.

26 Administering your appliance About modifying the appliance settings Table 2-6 Option SNMP Server port SNMP Server options (continued) Description Enter the SNMP Server port number. If you do not enter anything for this variable, then the default port is 162. SNMP Community Enter the community to which the alerts/traps are sent. For example, Backup Reporting Department. You can enter a value that you configured on your SNMP server. For example, you can enter a company name or a name like, admin_group, public, or private. If you do not enter anything, then the default value is public. Enable SNMP Hardware Monitoring Check this box to display the contents of the Management Information Base (MIB) file. This file contains the notification traps that are configured to monitor the appliance hardware. See About SNMP on page 24. About license key management on the NetBackup appliance You can review, add, and delete license keys through the administrative Web UI. The following describes the displayed license key information: Upper table Lower table Key Shows all of the installed license keys. Type Describes the license type. Expiry Date Indicates when the license expires. Feature ID Identifies the feature number that is associated with the selected license key. Feature Name Identifies the feature name that is associated with the selected license key. See Managing license keys on the NetBackup appliance on page 27.

Administering your appliance About modifying the appliance settings 27 Managing license keys on the NetBackup appliance The following procedures describe how to view, add, and delete NetBackup option license keys through the appliance user interface or the appliance shell menu. To view, add, and delete license keys through the administrative Web UI 1 Log in to the administrative Web UI. 2 Click Settings > NetBackup License. All installed license keys, associated feature IDs, and associated feature names appear. 3 To add new license keys, do the following: Click Add. In the Add License Key dialog box, enter the license key for the option that you want to install. Click OK. 4 To delete license keys, do the following: In the Key column, select the license keys that you want to delete by clicking the check box next to the license key number. After you have selected the appropriate license keys click Delete. To view, add, and delete license keys through the appliance shell menu 1 To view a list of all installed license keys or view the details of each key, enter one of the following commands: Main_Menu > Manage > License > List A complete list of installed license keys appears. Main_Menu > Manage > License > ListInfo The associated feature IDs and feature names appear. 2 To add license keys, do the following: Enter Main_Menu > Manage > License > Add. Enter the license key for the option that you want to install. Then press Enter. To add another license key, press y. Repeat the previous step or press n to exit. 3 To delete license keys, do the following: Enter Main_Menu > Manage > License > Remove.

28 Administering your appliance About software release updates Enter the license key for the option that you want to remove. Then press Enter. To remove another license key, press y. Repeat the previous step or press n to exit. About software release updates Symantec provides bundled, release-update packages for the appliance that you can download from the Symantec Support Web site. The bundled packages can include updates for any of the factory-installed software on your appliance. Note: NetBackup appliances include an update mechanism that is specifically designed for appliance updates. You cannot use NetBackup LiveUpdate to update NetBackup appliances. When you prepare to upgrade the software on your appliance, you should plan for a period of downtime for your appliance. The upgrade process takes the necessary steps to make sure that your upgrade completes successfully. It first determines if the update that is available is newer than the version of software that you currently have installed. To help make sure that the upgrade is successful, the upgrade mechanism is designed to stop processes. The upgrade process checks to see if there are any active NetBackup jobs. The upgrade process only proceeds if it is determined no active jobs are detected. After a successful upgrade, the appliance version is updated to the latest release update level. Use the following commands to view the detailed list of software information, see which update is currently installed, and see the current version of the appliance: Main_Menu > Manage > Software > List Details You can use this command see a detailed list of all of the installed RPMs or a detailed list of all of the factory-installed RPMs. Main_Menu > Manage > Software > List Downloaded This command shows a list of the downloaded software updates. Main_Menu > Manage > Software > List EEBs This command shows a list of EEBs that are installed on the appliance. Main_Menu > Manage > Software > List Version This command shows the current version of your appliance and of NetBackup.

Administering your appliance About software release updates 29 See Installing software release updates from the appliance UI on page 29. See Expanding the bandwidth on the NetBackup appliance on page 32. Installing software release updates from the appliance UI Use the following procedure to upload software updates on the appliance and install them using the command-line interface. To upload and install NetBackup appliance software updates from the command-line interface 1 You should perform this procedure from a computer that is connected to the appliance as well as to the Internet. That ensures that you can download the release update from the Symantec Support Web site to the appliance. 2 Open an SSH session and log on to the appliance as an administrator. 3 Enter the following command to open the NFS and the CIFS shares: Main_Menu > Manage > Software > Share Open 4 Map or mount the appliance share directory as follows: Windows systems Map the following appliance CIFS share: \\<appliance-name>\incoming patches UNIX systems Mount the following appliance NFS share: <appliance-name>/inst/patch/incoming Note that on Windows systems, you are prompted to provide the user name, admin, and its corresponding password. 5 Download the release update from the Symantec Support site onto the mapped or the mounted directory. The following URL indicates the download location for the NetBackup 52xx release updates. http://www.symantec.com/business/support/index?page=landing&key=58991 6 Unmap or unmount the directory after you have successfully downloaded the release updates 7 From the appliance, enter the following command to close the NFS and the CIFS shares: Main_Menu > Manage > Software > Share Close Once the release update is downloaded on to the share directory that you defined in Step 3, the update is moved to its proper location. You are not notified that this move has occurred.

30 Administering your appliance About rolling back to a previous software update If you run any of the following commands before you run the Share Close command, the update is still moved from the share directory location to its proper location. Make sure that you have run the Share Close command to make sure that you close the NFS and the CIFS shares. List Version List Details All List Details Base Share Open Share Close 8 Enter the following command to list the available patches. Main_Menu > Manage > Software > List Available 9 Enter the following command to install the release update. Main_Menu > Manage > Software > install patch_name Where patch_name is the name if the patch to install. You must make sure that the name you enter matches the patch that you uploaded on the appliance. Note: Once the installation process begins, do not interrupt this process. If you decide you do not want to install a new software update, let the process complete, then begin a Rollback operation. If you interrupt an upgrade during the process, the ability to Rollback to the previous version may fail. 10 Follow the online instructions to complete the installation of the patch software. See About software release updates on page 28. About rolling back to a previous software update After you have installed a patch you may determine that you need to revert back to the previously installed version. This process is referred to as a rollback operation and it is installed on your appliance by the Symantec update process. You can use this feature to roll back to the previous version only. And you are not able to roll back to a version that is greater than one release back.

Administering your appliance About rolling back to a previous software update 31 After you install the update, you must log off your appliance and log back on the appliance to see the new appliance shell menu options. The Rollback command is located in the Main_Menu > Manage > Software view. Main_Menu> Manage> Software> Rollback See Rolling back to a previous software version on page 31. See About software release updates on page 28. See About NetBackup media server appliance deployment on page 11. See Installing software release updates from the appliance UI on page 29. See About NetBackup appliance installation requirements on page 12. Rolling back to a previous software version You can use the appliance shell menu rollback to the previous version of NetBackup on your appliance. The following procedure explains how to roll back to a previous version. To roll back to a previous version of NetBackup 1 Make sure that you have logged off and logged on to the appliance. That ensures that the Rollback command is present in the appliance shell menu if you decide that you want to roll back immediately after you have installed a release update. 2 From the appliance shell menu, enter the following command: Main_Menu> Manage> Software> Rollback 3 At the following prompt, press the Y key to answer yes. Do you want to rollback to x.x.x.x? (y/n) Where x.x.x.x is the number of the previous software version. The rollback process requires various processes to be stopped and started. In addition, the previous version that is found, is displayed for you to see. 4 After Rollback has completed, log off and then log back on to your appliance. See About rolling back to a previous software update on page 30. See About software release updates on page 28. See Installing software release updates from the appliance UI on page 29.

32 Administering your appliance Expanding the bandwidth on the NetBackup appliance Expanding the bandwidth on the NetBackup appliance The NetBackup 52xx has the capability to provide link aggregation. Link aggregation increases the bandwidth and availability of the communications channel between the appliance and other devices. Link aggregation is enabled by default when you perform the initial network configuration from the administrative Web UI or the appliance shell menu. You can use the command-line interface to enable or disable link aggregation, as well as view the status of the link aggregation. Use the following commands to enable, disable, and view the status of link aggregation: To enable the network link aggregation: Main_Menu > Network > LinkAggregation Enable To disable the network link aggregation: Main_Menu > Network > LinkAggregation Disable To show the status of the network link aggregation: Main_Menu > Network > LinkAggregation Status See About Network Configuration settings on page 18. See About NetBackup appliance disk storage reconfiguration on page 32. About NetBackup appliance disk storage reconfiguration After you have performed the initial appliance configuration, you can resize disk storage units from the administrative Web UI or the command-line interface. To resize disk storage units, you can enter the size or the percentage of storage that you want to allocate to the AdvancedDisk disk volume. After you enter that value, the remaining storage is calculated and assigned automatically to the NetBackup Deduplication volume. The new storage values for these two disk volumes, when added together, are displayed as the total size of the appliance disk group. The following describes the fields that appear to resize disk storage units. Disk Group Size Deduplication volume AdvancedDisk volume Total Appliance Disk Group See Resizing appliance disk storage units on page 33.

Administering your appliance About NetBackup appliance disk storage reconfiguration 33 See Expanding the bandwidth on the NetBackup appliance on page 32. Resizing appliance disk storage units If you plan to resize disk storage, you must stop the NetBackup processes before the resize operation. The following procedures describe how to resize disk storage units from the appliance user interface and the command-line interface. You must perform the following procedures in order: Stop the NetBackup processes. See To stop the NetBackup processes Resize the disk storage units by using the administrative Web UI or the command-line interface. See To resize the disk storage units using the administrative Web UI See To resize the disk storage units using the command-line interface Start the NetBackup processes. See To start the NetBackup processes Note: If the resize operation hangs, Symantec recommends that you use the Main_Menu > Support > Reboot command to restart your appliance. To stop the NetBackup processes 1 Open an SSH session and log on to your appliance. The logon is admin and the default password is P@ssw0rd. After you log on, the welcome message appears in the shell menu and the prompt is at the Main_Menu view. 2 Enter the following command to stop the NetBackup processes: Main_Menu > Support > Processes > NetBackup Stop After the services stop, you can resize the disk storage units. You have to use the command-line interface to start the NetBackup processes after you resize the disk storage units.

34 Administering your appliance About NetBackup appliance disk storage reconfiguration To resize the disk storage units using the administrative Web UI 1 Log on to the administrative Web UI on the appliance. 2 Click Settings > Disk Storage. 3 Under Storage Allocation, for the NetBackup AdvancedDisk Volume, do the following: In the Specify resize field, enter a percentage or a value (in GB, TB, or PB) that you want to allocate for AdvancedDisk and click Resize. The remaining disk space is allocated to the NetBackup Deduplication volume. To resize the disk storage units using the command-line interface 1 In the command-line shell menu, enter the following command to configure the disk storage on your appliance. Main_Menu > Storage > Resize The Current Disk Configuration information appears. 2 Enter the percentage of the total disk pool size or the amount of disk size (in GB) that you want to allocate for the Catalog (on a Master appliance) or for AdvancedDisk (on a Media appliance). 3 Enter a percentage or a value (in GB, TB, or PB) and press Enter. The remaining disk space is allocated to the NetBackup Deduplication volume. If you enter a percentage, the following statement is displayed that you must answer: You have requested 4096 GBs (10% of total disk pool) Is this correct : (yes/no) (default: y) Enter yes to confirm the change. Enter no to change you the value that you entered. The resized disk configuration appears. 4 If the AdvancedDisk size is greater than zero and the AdvancedDisk storage unit does not exist, the following prompt appears: No AdvancedDisk storage unit detected on this appliance. Do you want to create one? (yes/no): yes 5 Enter yes, and press Enter. You are then prompted to add a name for the new AdvancedDisk volume. What Storage Unit Name do you want for the new AdvancedDisk pool (stu_adv_disk_appliancename):

Administering your appliance About appliance supported tape devices 35 6 Press Enter for default storage unit name or enter storage unit name and press Enter. Successfully created AdvancedDisk storage unit stu_adv_disk_appliancename 7 If the Deduplication disk storage size is greater than zero and the Deduplication storage unit does not exist, the following prompt appears: No Deduplication storage unit detected on this appliance. Do you want to create one? (yes/no): y 8 Enter y, and press Enter. You are then prompted to add a name for the new Deduplication disk volume. What Storage Unit Name do you want for the Deduplication pool (stu_disk_appliancename): 9 Press Enter for default storage unit name or enter storage unit name and press Enter Successfully created Deduplication storage unit stu_disk_appliancename 10 Type Exit to exit the command-line interface. To start the NetBackup processes In the command-line shell menu, enter the following command to stop the NetBackup processes: Main_Menu > Support > Processes > NetBackup Start About appliance supported tape devices The following describes the tape device support for the NetBackup appliance: Tape library The NetBackup appliance supports backup to tape libraries that are of NetBackup type TLD (tape library DLT). DLT is an acronym for digital linear tape. For the TLD types that NetBackup supports, see the NetBackup hardware compatibility list at the following URL: http://symantec.com/docs/tech76495

36 Administering your appliance About appliance supported tape devices Tape drives The NetBackup appliance supports Linear Tape - Open (LTO) tape drives that are capable of encryption. The NetBackup appliance encrypts all tapes automatically to ensure that all tapes that are moved off-site are secure. For supported tape drives, see the NetBackup hardware compatibility list at the following URL: http://symantec.com/docs/tech76495 Note: WORM tape is not currently supported. Tape usage Tapes with the barcode prefix of CLN are treated as cleaning tapes. Tapes with any other barcode prefix are treated as normal tapes. See How to determine appliance HBA WWPNs on page 92. See Adding external robots to the NetBackup appliance on page 36. Adding external robots to the NetBackup appliance After the Fibre Channel HBA card has been installed, you can add external robots to the appliance. Use the following procedure to add robots to the appliance. To add an external robot to the appliance 1 Set any physical address switches to the appropriate setting as described in the instructions from the vendor. 2 Connect the robot to the HBA card as described in the instructions from the vendor. 3 Install and configure the robot software so that the robot works with the operating system, as described in the instructions from the vendor. The operating system must be able to recognize the robot before you can configure it to work with the appliance. (This is an optional step.) 4 Configure the added robot for backups as follows: For NetBackup 5200 media server only appliances: Use the NetBackup Administration Console. See to "Configuring robots and drives" in the NetBackup Administrator's Guide, Volume I. See About appliance supported tape devices on page 35.

Administering your appliance About the NetBackup appliance USB flash drive recovery media 37 Configuring a tape library on a NetBackup appliance The following procedure describes how to configure a tape library to your appliance. To configure a tape library to your appliance 1 Open an SSH session and log on to your appliance. The login is admin and the default password is P@ssw0rd. After you log in, the welcome message appears in the command shell menu and the prompt is at the Main_Menu view. 2 From the Main_Menu > Manage > Libraries view, enter the following command to configure the tape library on your appliance. Configure MediaServer Where MediaServer is the name of the media server that you want to configure with the tape library. 3 From the Main_Menu > Manage > Libraries view, enter the following command to inventory libraries to volumes for a designated media server. Inventory MediaServer Where MediaServer is the name of the media server that you want to configure with the tape library. 4 From the Main_Menu > Manage > Libraries view, enter the following command to view the attached libraries and the drive status for the media server. List 5 Type Exit to exit the command-line interface. See About appliance supported tape devices on page 35. See Adding external robots to the NetBackup appliance on page 36. See About the NetBackup appliance USB flash drive recovery media on page 37. About the NetBackup appliance USB flash drive recovery media A USB flash drive is included with the appliance for disaster recovery purposes. For example, you may need to reinstall and reconfigure the appliance in the following situations: Loss of the root disk or hard disk crash

38 Administering your appliance About the NetBackup appliance USB flash drive recovery media Accidental removal of NetBackup or other appliance applications You must consult and work with technical support in these situations. Do not attempt to perform appliance recovery without technical support assistance. See About reimaging a NetBackup appliance on page 69. See About NetBackup appliance replication configuration on page 38. About NetBackup appliance replication configuration In a disaster recovery situation, it is critical to determine the cause of the disaster and recover as much data from the appliance as possible. The NetBackup appliance is designed in such a way that you can recover from hardware component failures. However, in the event that a disaster occurs, you should contact Symantec Technical Support for assistance. Guidance from the Support team is necessary to determine the cause of the disaster and how to best recover your appliance. With the media server appliance, Symantec recommends that you configure a backup policy on the NetBackup master server to replicate any data that you want backed up to an alternate server. After Symantec Technical Support has helped you correct the issue with your appliance or reimaged it, they can determine if your data can be restored from the alternate location. See "Creating backup policies" in the Symantec NetBackup Administrator's Guide, Volume I. See "Restoring from a backup at a remote master domain" in the Symantec NetBackup Administrator's Guide, Volume I. See About reimaging a NetBackup appliance on page 69. See About the NetBackup appliance USB flash drive recovery media on page 37. About reimaging a NetBackup appliance If you experience major problems with the appliance software, you may need to reimage it. A couple of options are available to you to help you in this situation. You can use the USB flash drive that was included with your appliance to reimage your appliance. Or you can use the appliance shell menu to run a FactoryReset command to reset your appliance to its original default settings. Warning: Reimaging or a Factory Reset deletes all backup data.

Administering your appliance About the NetBackup appliance USB flash drive recovery media 39 Table 2-7 Situations where you may need to reimage the appliance: Problem situation Problems with NetBackup operation Description Erratic behavior may indicate that NetBackup needs to be reinstalled. The appliance must be examined to determine if NetBackup data can be saved or recovered. Those procedures must be done first before NetBackup is reinstalled. Problems with the OS Erratic behavior may indicate that the OS needs to be reinstalled. Also, an OS crash requires reinstallation. NetBackup data is typically not affected. However, verification must be done first. You can use the Main_Menu> Support> FactoryReset command to reset your appliance to its original factory default settings. If you experience issues with your appliance, then you may want to contact Symantec Technical Support. The Technical Support Engineer can help you determine whether your data can be saved or recovered. And they can help you use the FactoryRest command to reset the appliance configuration to factory settings. Note: If you use the FactoryReset command to reset your appliance, your administrator password is also reset. If technical support indicates that they cannot save any of your data, then they may recommend that you use the NetBackup 52xx Flash drive recovery media to reimage your appliance. When you reimage an appliance with the USB flash drive, all applications are reinstalled and set to factory defaults. After you reinstall an application or reimage the appliance, you must configure your system the same way you did as a new appliance. The following list explains the tasks that Symantec Technical Support helps you perform if you need to reimage an appliance. Symantec Technical Support helps you do the following: Determine the source of the problem. Determine which data can be saved or recovered. Save or recover any necessary data. Reinstall the appliance back to the factory setting. Configure your appliance. Test the appliance to ensure that the reinstalled application works correctly.

40 Administering your appliance About decommissioning an appliance Investigate whether you can recover any replicated information to the appliance. Note: At the time this document was published, the procedure to reimage with the USB flash drive was still in progress. Please refer to the Symantec NetBackup 52xx Series Troubleshooting Guide for the procedure on how to reimage the appliance with the USB flash drive. About reimaging a NetBackup appliance from the USB flash drive When you choose to use the 8GB flash drive to reimage your appliance you reinstall all of the software that originally comprised your appliance. This type of reimaging means that you are about to remove of data and the release updates that may be currently on the appliance. Symantec recommends that you configure a backup policy on the NetBackup master server to replicate any data that you want backed up to an alternate server. Note: After you reimage the appliance, you can install the latest software updates to bring your appliance to the latest version level. Note: At the time this document was published, the procedure to reimage with the USB flash drive was still in progress. Please refer to the Symantec NetBackup 52xx Series Troubleshooting Guide for the procedure on how to reimage the appliance with the USB flash drive. About decommissioning an appliance To decommission an appliance means to physically remove or eliminate the appliance from the backup environment. When you decide which appliance to decommission, you must make sure that the appliance is not configured as a backup destination for any clients. You may need to decommission an appliance for any of the following reasons: The appliance has hardware issues and needs to be replaced. The appliance is no longer needed (down-sizing your backup environment). The appliance may need to be removed from the network domain to be repaired. The appliance is no longer supported and needs to be replaced. See Decomissioning a media server only appliance on page 41.

Administering your appliance About disk storage configuration 41 Decomissioning a media server only appliance To decommission your appliance, Symantec recommends that you perform the following steps: To decommission your appliance 1 From the appliance, run the following command to remove the media server configuration from the appliance. Main_Menu > Support > FactoryReset 2 Complete the decommissioning process from the NetBackup master server. See the section "Decommissioning a media server" in the Symantec NetBackup Administrator's Guide, Volume I for more information on how to decommission a NetBackup media server. You can also refer to the following Technote on the Symantec Support Web site: http://www.symantec.com/docs/tech31168 About disk storage configuration Working with Devices You can view and manage the appliance storage configuration using the Manage > Disk Storage menu. You can also use the Manage > Storage shell menu. This feature helps you to use the available storage space effectively. The Disk Storage screen is divided into the following sections: Devices section is used to add and remove storage expansion units to the base storage unit. See Working with Devices on page?. Partitions section is used to resize and move storage size among the various storage spaces. See Working with Partitions on page?. For more information about Main > Manage > Storage commands refer to NetBackup Appliance Command Reference Guide. The Devices section provides a graphical representation and tabular representation of the storage devices that are installed into your appliance.

42 Administering your appliance About disk storage configuration Figure 2-1 Devices pie chart and table The following table lists the operations that can be performed using the shell menu and the administrative Web UI: Column names Device Total Unallocated Value displayed Displays the name of the storage unit. Displays the total storage space within a unit. Displays the available space within the storage unit that has not been allocated. Example Base Unit Storage (unit_1) 4.5429 TB 1.5428 TB Status Displays the status of the storage unit, if in use by the appliance. In case it is a New Available unit an Add link is displayed in this column. In Use The Devices section enables you to perform the following operations:

Administering your appliance About disk storage configuration 43 Table 2-8 Operations to manage storage devices Operation Description Shell Menu Web UI Add Adds a storage expansion unit. Yes Yes Note: The total capacity of the storage expansion unit gets added to the Unallocated space. Remove Removes a storage expansion unit, and set its state as New Available. Yes No Note: You cannot remove a storage expansion unit device, if any partition resides on that device. Use Move operation to move all the partitions from the expansion unit before trying to remove the storage expansion unit. See Adding a new storage unit to an unallocated space on page 43. Adding a new storage unit to an unallocated space The following procedure describes how to add a newly added storage expansion unit into an unallocated space. To add a new storage expansion unit to an unallocated space 1 Log in to the Administrative Web UI. 2 Click Manage > Storage. The Storage tab, displaying the Devices and Partition graphs and tables, appears.

44 Administering your appliance About disk storage configuration 3 The Devices graph and table display the newly added storage expansion unit to be added to the base storage unit. The Status of the added storage expansion unit is displayed as New Available with the Add link. 4 Click on the Add link, to add the storage expansion unit. A dialog box displays the following message: This operation will add the disk to the Unallocated storage. Click OK to continue. 5 Click Ok, to add the new storage unit to the base storage unit. When you add the new storage expansion unit, the appliance updates its Status to In Use. This change is also reflected in the Partitions section. The Total storage size of the Unallocated space is increased and displays the added storage in the Partitions graph and table. See Working with Devices on page 41. See About disk storage configuration on page 41. Note: You can remove an expansion storage unit and set it asnewavailable using the appliance shell menu. For information on removing a storage unit, refer to Main > Manage > Storage Remove command in the Symantec NetBackup Command Reference Guide. Working with Partitions The Partitions section provides a graphical representation and a tabular representation of the storage partitions within your appliance. The appliance storage is divided using the following storage partitions: Catalog represents the catalog space that contains the information regarding backups, storage devices, and configuration. Deduplication represents the allocated space for deduplication on your appliance. Advanced Disk enables you to backup data to tapes or cloud at a faster rate. It also helps you to restore data from the appliance at a faster rate. Unallocated represents the storage space that has not been allocated to the Deduplication and AdvancedDisk partitions. When you expand the storage space for these partitions, it is used from the Unallocated space. When you add an expansion unit, the size of the Unallocated space increases. The size of the Catalog, AdvancedDisk, and Deduplication partitions remain same.

Administering your appliance About disk storage configuration 45 Note: If you have not allocated the entire storage space in the initial configuration, to the Deduplication disk and AdvancedDisk it appears as unallocated space. Note: The storage unit and disk pool are assigned a default name at the time of initial configuration. The default name that appears in the NetBackup Administration Console are as follows: For the AdvancedDisk: Default storage unit name: stu_adv_<hostname> Default disk pool name: dp_adv_<hostname> For the Deduplication: Default storage unit name: stu_disk_<hostname> Default disk pool name: dp_disk_<hostname> For more information on initial configuration of storage partitions, refer to Symantec NetBackup 52xx Series Getting Started Guide. Figure 2-2 Partitions pie chart and table It enables you to identify the following parameters for the partitions:

46 Administering your appliance About disk storage configuration Column Name Name Total storage Available Used space % Used Description Displays the name of the partition. Displays the total space within the partition. Displays the free space within a partition. Displays the used space within a storage unit. Displays the used space in percentage. Example Deduplication 2 TB 1.9836 TB 16.724 TB 0% The following table lists the operations that can be performed using the shell menu and the administrative Web UI: Table 2-9 Operations to manage the appliance storage Operation Description Partition Shell Menu Web UI Resize Expands or shrinks the storage size of the selected partition. The size is expanded by using the unallocated space. Deduplication AdvancedDisk Catalog Yes Yes Move Moves the selected partition from source device to destination device. Deduplication AdvancedDisk Yes Yes See Resizing a storage partition on page 49. See Moving a storage partition on page 51. About resizing options When you resize a partition ensure that the default minimum and maximum values for each storage partition are within the stipulated values. The following table lists the default values for each storage partition:

Administering your appliance About disk storage configuration 47 Table 2-10 Default, minimum, and maximum values for each storage partition Partition Default Minimum Maximum Catalog Master - In case of a Master server 20% of base unit or max allowed (4 TB), whichever is lesser. 250 GB 4 TB (for both 5200 & 5220) Media - In case of a media server 1 GB AdvancedDisk 20% of (base unit catalog) size 1 GB For release v2.0.2 the maximum size can be set to the maximum available capacity For upgraded appliances from v2.0.1 the block size of the previously created AdvancedDisk determines the maximum value. For example, if block size is greater than 1024, then the max capacity of the appliance could be used. ( 5200 base unit (4 TB) + expansion unit (36 TB) ) Deduplication 80% of (base unit catalog) size 1 GB 32 TB Unallocated < 1GB Resize operation specific to your release The approach to resize the storage partitions are handled differently in case of fresh installations and upgrades. Release v2.0.2 If you have purchased a new appliance with the current release v2.0.2, the following storage partitions are already created: Catalog AdvancedDisk Deduplication

48 Administering your appliance About disk storage configuration Upgrade to v2.0.1 If your Appliance has been upgraded from v2.0.1 to v2.0.2, the Advanced Disk storage size is at 0 GB as default. You have to manually perform the Resize operation to create the AdvancedDisk storage. Configure device storage after factory resets You can use the Factory reset option, to reconfigure your existing appliance with another role. The factory reset affects the storage partitioning of your appliance. The following tables list the changes a factory reset operation has to your existing role: For more information on factory reset: Table 2-11 Allocations during role configuration from factory reset with storage reset = true state New role Catalog AdvancedDisk Deduplication Master 20% of base unit or max allowed (4 TB), whichever is lesser 20% of (base unit - catalog) size 80% of (base unit - catalog) size Media pointing to appliance Master 1GB 20% of (base unit - catalog) size 80% of (base unit - catalog) size Media pointing to Non-appliance Master 1GB 20% of (base unit - catalog) size 80% of (base unit - catalog) size Table 2-12 Allocations during role configuration from factory reset with storage reset = false state Previous role New role Catalog AdvancedDisk Deduplication Master Master Retains the previous size Retains the previous size Retains the previous size Master Media Pointing to appliance Master 1GB Retains the previous size Retains the previous size Master Media Pointing to Non-appliance Master 1GB Retains the previous size Retains the previous size

Administering your appliance About disk storage configuration 49 Resizing a storage partition The following procedure describes how to resize Catalog, AdvancedDisk, and Deduplication partitions: To resize a storage partition 1 Log in to the administrators Web UI. 2 Click Manage > Storage. The Storage tab, displaying the Devices and Partitions graphs and tables, appears. 3 Select the radio button next to the partition, you want to resize, and click Resize. The Resize pop-up window appears.

50 Administering your appliance About disk storage configuration 4 It displays the following parameters and fields: Parameter / Field name Storage Current Size Used Unallocated New Size Value Displays the name of the storage partition to be resized. Displays the current size of the partition. Displays the size of the partition currently in use. Displays the total amount of unallocated space that can be used to increase the size of the selected partition. Type the size in GB or TB to which you want to resize the selected partition. Note: The disk has to be resized within the stipulated limits. Example Advanced Disk In case of AdvancedDisk this value is displayed as 0 GB. In case of AdvancedDisk this value is displayed as 0 GB. 35 TB 2 TB Storage Unit Name Displays the default storage unit name. Type the name you want to give to the new storage partition. Note: This field is displayed only if the partition size is 0. stu_adv_<hostname> Diskpool Name Displays the default diskpool name. This name cannot be edited. Note: This field is displayed only if the partition size is 0. dp_adv_<hostname>. Note: For more information on initial configuration of storage partitions, refer to Symantec NetBackup 52xx Series Getting Started Guide.

Administering your appliance About disk storage configuration 51 5 Click OK, to resize the disk. On a master appliance the following warning message is displayed: On a media appliance the following warning message is displayed: The resize operation can take two minutes to five minutes. The time to complete the operation depends upon the load on the system. The NetBackup processes are stopped before this operation begins, and are restarted automatically after this operation has completed. The media server does not run any backup jobs during this time, and jobs that are currently in progress fail. After the resize is complete, the Partitions section displays the following message: Operation is complete. Click here to refersh. 6 Click Refresh to update the displayed parameters in the Partitions pie chart and table. See Working with Partitions on page 44. See About disk storage configuration on page 41. Moving a storage partition This procedure describes the process to move a storage partition from one storage disk to another. To move a storage partition 1 Log in to the administrators Web UI. 2 Click Manage > Storage. The Storage tab, displaying the Devices and Partitions graphs and tables, appears. 3 Select the radio button next to the storage partition you want to move and click Move. The Move pop-up window appears.

52 Administering your appliance About disk storage configuration 4 It displays the following parameters and fields: Parameter / Field name Storage From Disk To Disk Size Value Displays the name of the storage partition to be moved. Displays the name of storage disk currently used. Click on the drop-down list, to select and change the storage disk currently used for Deduplication. Type the storage size in GB or TB you want to move from the current disk to the new disk. Note: This is an optional field. If the size is not specified, appliance moves the entire partition. Note: The size to be moved cannot be greater that the unallocated space on the new disk. Example Dedupe Disk Base Unit Storage Expansion Unit_1 35 GB 5 Click OK, to move the deduplication partition. The appliance calculates the approximate time, required to move the partition and displays the following message: Moving the partition would approximately take 0 hours, 4 minutes. The greater the system load the longer it takes to compete the move operation. Note: The actual time to complete the operation depends upon the load of the system. 6 Click OK, to confirm moving the partition. The Partitions section displays the status and the time remaining for the move to be completed. The appliance displays the following message: Operation is complete. Click here to refresh. 7 Click Refresh to update the displayed parameters in the Devices and Partitions sections. See Working with Partitions on page 44.

Administering your appliance About disk storage configuration 53 See About disk storage configuration on page 41.

54 Administering your appliance About disk storage configuration

Chapter 3 NetBackup appliance hardware monitoring and alerts This chapter includes the following topics: About hardware monitoring, self test, and alerts About hardware monitoring, self test, and alerts The appliance has the ability to monitor itself for hardware problems. If it detects a problem that needs attention, it can use different notification mechanisms: Administrative Web UI hardware monitoring and alerts See About the appliance UI hardware monitoring and alerts on page 56. Send an email to the local administrator. See About Email notification from a NetBackup appliance on page 59. Send an alert to the SNMP manager. See About using SNMP on page 24. Sends a notification to Symantec using the Call Home feature. See About the Call Home feature on page 61. Symantec recommends that you check for hardware alert messages on a daily basis. The hardware self test feature that is executed from the appliance shell menu, plays an important role in monitoring the appliance and providing information for sending alerts. See About hardware self test on page 61.

56 NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts About the appliance UI hardware monitoring and alerts To view the monitored hardware (default view) from the appliance user interface, select Monitor > Hardware. This view provides the various information that is monitored and displayed for each piece of hardware in your NetBackup appliance. You can view the hardware monitoring information through the command-line interface. From the command line, you can run the Main > Monitor > Hardware sensor command to monitor a specific piece of hardware or all of the components. You use the sensor variable to designate which piece of hardware you want to monitor. To view an enhanced hardware monitoring page, run the Main > Support > Test Hardware command from the appliance shell menu. This enhanced hardware monitoring page displays information about firmware, raid adapters, network cards, and PCI slots along with the information that is displayed on the hardware monitoring page of the appliance user interface. You can use the appliance shell menu to enable the Simple Network Management Protocol (SNMP) that is available to monitor and notify you of a hardware failure. The appliance uses version 2 of the SNMP protocol, SNMPv2-SMI. From the Main > Settings view, you can use the SNMP command to view the contents of the Management Information Base (MIB) file, enable SNMP notifications, disable SNMP notifications, and show the current SNMP parameters. The following table describes the hardware that is monitored. Table 3-1 Appliance hardware that is monitored Monitored Hardware CPU Sample of collected data Monitors the following: Status - Presence detected Voltage - 0.93 Volts LowWaterMark - 0.770 V HighWaterMark - 1.330 V

NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts 57 Table 3-1 Appliance hardware that is monitored (continued) Monitored Hardware Disk Sample of collected data Monitors the boot drive and the storage drives and reports a disk failure if an internal erroneous state occurs. This view provides the following information: Slot No - 0 Status - Online, Spun up Foreign State - None Serial Number - 00019XG04XFK Capacity - 930.390GB Type - SAS Enclosure ID - 8 Fan Monitors the following: Status - Device Present Speed - 8178 RPM LowWaterMark 1974 RPM HighWaterMark11468 RPM Power Supply Monitors the power supply wattage and reports a failure when the following conditions occur: Status - Presence detected Wattage - 224 Watts LowWaterMark - 0 HighWaterMark - 700 Watts RAID Monitors the RAID status and reports an error if the status changes from optimal. The following data is collected: Name - VD-0 Status - Optimal Capacity - 4.541TB Type - RAID-6 Disks - 0,1,2,3,4,7,6 Write Policy - WriteBack Enclosure ID - 8 HotSpare Available - no

58 NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts Table 3-1 Appliance hardware that is monitored (continued) Monitored Hardware Temperature Information Sample of collected data Monitors the temperature of the appliance at different points and reports a failure if the following limits are exceeded: Type - Intake Vent Temp Temperature - 19 degrees C LowWaterMark - 0 HighWaterMark - 70 degrees C Fibre Channel HBA Monitors the host bus adapter (HBA) ports that are used for the SAN Client Fibre Transport feature. The following describes the columns in the Fibre Channel HBA table: Status - Linkdown Mode - Initiator Port WWN - 21:00:00:24:FF:27:2C:98 Speed - 8 gbit/s Remote Port - RAID Adapter Monitors the Raid Adapter and collects the following data: Adapter model - Intel (R) RAID Controller Adapter Status - OK BBU Status - OK BBU Learn Cycle active - No BBU charge - 98% Network card Monitors the Network card attached to the appliance and collects the following data: Port Name - eth1 Card Model - BaseBoard Serial Number - 95-8b-07-ff-ff-67-1e-00 Port Speed - 1 Gb/s MAC Address - 00:1E:67:07:8B:95 Link State - PLUGGED Note: You can also analyze the error status, such as critical warning or failure, of the hardware being monitored and diagnose the problems that are related to it. To do so, run the Main > Support > Show HW-DiagnosisHelp command from the appliance shell menu.

NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts 59 For more information about the Main > Support > Show HW-DiagnosisHelp command, refer the NetBackup 52XX Series Command Reference Guide. See About Email notification from a NetBackup appliance on page 59. See About hardware self test on page 61. See About the Call Home feature on page 61. About Email notification from a NetBackup appliance A NetBackup appliance has the ability to send an email to a local administrator when a hardware failure is detected. You can use the Main > Settings > Email command from the command-line interface to configure the email address that you want to use to receive the hardware failure notification. The contents of the email identifies the type of hardware failure that occurred and a status of the failure. For complete information about how to configure email addresses using the command-line interface, refer the Symantec NetBackup Appliance Command Reference Guide. The following table lists the hardware failures that prompt an email notification. It also contains an example of the contents that would appear in the email for each failure. Table 3-2 Hardware failures that prompt an email notification Monitored Hardware Power Supply (1 or 2) Example of the email contents POWER 2 Wattage : 0 Watts POWER 2 Status : Failure detected POWER 2 LowWaterMark : 1 Watts POWER 2 ErrorStatus : 1 POWER 2 State : Critical Warning POWER 2 HighWaterMark : 700 Watts CPU (1 or 2) CPU 2 Status : Presence detected CPU 2 LowWaterMark : 0.770 V CPU 2 Voltage : 0.90 Volts CPU 2 ErrorStatus : 1 CPU 2 State : Failed CPU 2 HighWaterMark : 1.330 V

60 NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts Table 3-2 Hardware failures that prompt an email notification (continued) Monitored Hardware Fan (1, 2, 3, or 4) Example of the email contents FAN 4 Speed : 9024 RPM FAN 4 Status : Device Present FAN 4 LowWaterMark : 1974 RPM FAN 4 ErrorStatus : 1 FAN 4 State : Critical Warning FAN 4 HighWaterMark : 8977 RPM Temperature (1, 2, or 3) TEMPERATURE 1 Temperature : 80 degrees C TEMPERATURE 1 Type : Intake Vent Temp TEMPERATURE 1 LowWaterMark : 0 degrees C TEMPERATURE 1 ErrorStatus : 1 TEMPERATURE 1 State : Critical Warning TEMPERATURE 1 HighWaterMark : 70 degrees C RAID (1, 2, 3, or 4) RAID 1 name : vd0 RAID 1 status : Failed RAID 1 capacity : 67.75GB RAID 1 type : RAID-0 RAID 1 disks : 0 Disk (1, 2,..., 11) DISK 11 Type : SATA DISK 11 Slot Number : 10 DISK 11 Enclosure ID : 8 DISK 11 Status : Unconfigured(bad) DISK 11 Serial Number : 9WM1C3Z5ST32000644NS DISK 11 Capacity : 1.817TB DISK 11 ErrorStatus : 1 DISK 11 State : Failed DISK 11 Foreign State : Foreign RAID group RAIDGROUP 1 Enclosure ID : 8 RAIDGROUP 1 Status : Optimal RAIDGROUP 1 Disks : 0,1 RAIDGROUP 1 Capacity : 1.817TB RAIDGROUP 1 ErrorStatus : 1 RAIDGROUP 1 State : Critical Warning RAIDGROUP 1 Type : RAID-1 RAIDGROUP 1 All HotSpares Available : no RAIDGROUP 1 Write Policy : WriteBack RAIDGROUP 1 Name : VD-0

NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts 61 Table 3-2 Hardware failures that prompt an email notification (continued) Monitored Hardware Adapter Example of the email contents ADAPTER 1 BBU Learn Cycle active : No ADAPTER 1 Adapter model : MegaRAID SAS 8708EM2 ADAPTER 1 BBU Status : OK ADAPTER 1 Adapter Status : Not OK ADAPTER 1 BBU charge : 95 % ADAPTER 1 ErrorStatus : 1 ADAPTER 1 State : Failed Fibre Channel HBA FIBRECHANNEL 1 Remote Port : - FIBRECHANNEL 1 Speed :? gbit/s FIBRECHANNEL 1 Status : Undetected FIBRECHANNEL 1 Port WWN : Undetected FIBRECHANNEL 1 Mode : Undetected FIBRECHANNEL 1 ErrorStatus : 1 FIBRECHANNEL 1 State : Failed About hardware self test About the Call Home feature See About the appliance UI hardware monitoring and alerts on page 56. See About the Call Home feature on page 61. The appliance runs a test at regular intervals to check the status of its hardware components. This capability of the appliance is referred to as hardware self test. You can perform this test from the appliance shell interface using the Main > Support > Test Hardware command. On completion of the hardware self test, an enhanced hardware monitoring report is displayed on the appliance shell interface. The Call Home feature uses the information that is generated by the hardware self test. In case of appliance failure, the Call Home feature collects the results of the hardware self test and uploads it to the Symantec Call Home server. For more information about the Main > Support > Test commands, refer to the NetBackup 52xx Series Command Reference Guide. See About the Call Home feature on page 61. The appliance can connect with a Symantec Call Home server and upload hardware and software information. The appliance uses the HTTPS protocol and uses port

62 NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts 443 to connect to the Symantec Call Home server. This capability is referred to as Call Home and this feature is enabled by default. If you determine that you have a problem with a piece of hardware, you should contact Symantec Technical Support. The Technical Support Engineer can use the serial number of your appliance and assess the trends of the hardware status. You can perform various operations for the Call Home feature: Enable or disable Call Home. See Enabling and disabling the Call Home feature on page 63. Configure a Call Home proxy server. See Configuring a Call Home proxy server on page 64. If you enable the Call Home feature, you can use the Main > Settings > CallHome Location command to configure the contact information for your appliance. In addition, you can enable or disable the ability to upload the contact information. For example, you can enter the following information: The address of the location of the appliance. The name of the person who is the first point of contact and responsible for the appliance. The phone number of the contact person. The email address of the contact person. To learn more about the Main > Settings > CallHome commands, refer to the NetBackup 52xx Series Command Reference Guide. See Changing the hardware monitoring settings on page 24. The following describes how a hardware failure is reported when the feature is enabled or disabled:

NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts 63 Table 3-3 Monitoring enabled or disabled Call Home enabled Hardware failure routine When a hardware failure occurs, the following sequence of alerts occur: The appliance uploads hardware and software information to a Symantec server. The following hardware information is uploaded: Power supply CPU Fan Disk Fibre Channel Temperatures RAID group RAID adapter Network card The following software information is uploaded: The backup jobs that failed in the last 12 hours Total available deduplicated space Used deduplicated space The appliance generates a local alert by email to notify you of the hardware failure. The appliance also generates an SNMP trap. Call Home disabled The appliance generates a local alert by email to notify you of the hardware failure. For a list of the hardware problems that cause an alert, see the following topic: See About the appliance UI hardware monitoring and alerts on page 56. See About Email notification from a NetBackup appliance on page 59. See About hardware self test on page 61. Enabling and disabling the Call Home feature You can enable or disable the Call Home feature from both, the appliance user interface and the appliance shell menu. This feature is enabled by default.

64 NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts To enable or disable Call Home from the appliance user interface 1 Log on to NetBackup appliance user interface. 2 Click Settings > Hardware Monitoring. 3 To enable the Call Home feature, check the Enable Call Home check box. 4 To disable the Call Home feature, clear the Enable Call Home check box. To enable or disable Call Home from the appliance shell menu 1 Log on to NetBackup appliance shell menu. 2 To enable the Call Home feature, run the Main > Settings > CallHome Enable command. 3 To disable the Call Home feature, run the Main > Settings > CallHome Disable command. See About the Call Home feature on page 61. See Configuring a Call Home proxy server on page 64. Configuring a Call Home proxy server You can configure a proxy server for the Call Home feature, if required. If the appliance environment has a proxy server between the environment and external Internet access, you must enable the proxy settings on the appliance. The proxy settings include both a proxy server and a port. The proxy server must accept https connections from the Symantec Call Home server. This feature is disabled by default. To configure a Call Home proxy server from the appliance user interface 1 Log on to NetBackup appliance user interface. 2 Click Settings > Hardware Monitoring. 3 Under Proxy Setting, check the Enable Proxy check box. 4 In the Proxy Server field, enter the name of the proxy server. In the Proxy Port field, enter the port number of the proxy server. To add a Call Home proxy server from the appliance shell menu 1 Log on to NetBackup appliance shell menu. 2 To enable proxy settings, run the Main > Settings > CallHome Proxy Enable command. 3 To add a proxy server, run the Main > Settings > CallHome Proxy Add name port command. Here, name is the TCP/IP address or the fully qualified domain name of the proxy server and port is the port number.

NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts 65 4 To disable proxy settings, run the Main > Settings > CallHome Proxy Disable command. 5 To view the proxy settings, run the Main > Settings > CallHome Proxy Show command. See About the Call Home feature on page 61. See Enabling and disabling the Call Home feature on page 63.

66 NetBackup appliance hardware monitoring and alerts About hardware monitoring, self test, and alerts

Chapter 4 Troubleshooting This chapter includes the following topics: About password recovery About troubleshooting the NetBackup appliance About reimaging a NetBackup appliance About password recovery Symantec understands that there may be situations where you need to recover your administrator (admin) password. For example, an employee that maintains the password may leave the company, or you may lose or forget the password. If any of these situations occur, call Symantec Technical Support for assistance. About troubleshooting the NetBackup appliance If you experience trouble with your appliance, it is important that you can define the problem and collect any supporting information. When you reach this point, you should contact Symantec Technical Support. A technical support representative works with you to diagnose the trouble and produce a satisfactory resolution. The following steps offer general guidelines to help you resolve any problems you may encounter while you use NetBackup. The steps provide links to more specific troubleshooting information.

68 Troubleshooting About troubleshooting the NetBackup appliance Table 4-1 Steps for troubleshooting NetBackup appliance problems Step Step 1 Action Remember the error message Description Error messages are usually the vehicle for telling you something went wrong. If you don t see an error message in an interface, but still suspect a problem, check the reports and logs. The NetBackup appliance provides reporting and logging facilities. The logs show you what went right and the operation that was ongoing when the problem occurred. Logs and reports are essential troubleshooting tools. Step 2 Step 3 Identify what you were doing when the problem occurred Record all information Ask the following questions: What operation was tried? What method did you use? For example, more than one way exists to install software on a client. Also more than one possible interface exists to use for many operations. Some operations can be performed with a script. What type of server platform and operating system was involved? If your site uses both the master server and the media server, was it a master server or a media server? If a client was involved, what type of client was it? Have you performed the operation successfully in the past? If so, what is different now? What is the software version level? Do you use operating system software with the latest fixes supplied,? Is your device firmware at a level, or higher than the level, at which it has been tested according to the posted device compatibility lists? Capture potentially valuable information: Progress logs Reports Utility Reports Debug logs Check for error or status messages in the system log and Event Viewer Application. Error or status messages in dialog boxes

Troubleshooting About reimaging a NetBackup appliance 69 Table 4-1 Steps for troubleshooting NetBackup appliance problems (continued) Step Step 4 Action Correct the problem Description If you define the issue as a NetBackup issue, you can use the following information to correct it: Take the corrective action as recommended by the status code or message. See the NetBackup Status Code Reference Guide. If no status code or message exists, or the actions for the status code do not solve the problem, use additional troubleshooting procedures to isolate common problems. Step 5 Step 6 Complete a problem report for Technical Support Contact Technical Support If your troubleshooting is unsuccessful, prepare to contact Technical Support by filling out a problem report. For NetBackup issues on UNIX systems, the /usr/openv/netbackup/bin/goodies/support script creates a file that contains data necessary for Technical Support to debug any problems you encounter. See the Symantec NetBackup Troubleshoting Guide. The Symantec Technical Support Web site has a wealth of information that can help you solve NetBackup problems. Access Technical Support at the following URL: www.symantec.com/business/support/ About reimaging a NetBackup appliance If you experience major problems with the appliance software, you may need to reimage it. A couple of options are available to you to help you in this situation. You can use the USB flash drive that was included with your appliance to reimage your appliance. Or you can use the appliance shell menu to run a FactoryReset command to reset your appliance to its original default settings. Warning: Reimaging or a Factory Reset deletes all backup data.

70 Troubleshooting About reimaging a NetBackup appliance Table 4-2 Situations where you may need to reimage the appliance: Problem situation Problems with NetBackup operation Description Erratic behavior may indicate that NetBackup needs to be reinstalled. The appliance must be examined to determine if NetBackup data can be saved or recovered. Those procedures must be done first before NetBackup is reinstalled. Problems with the OS Erratic behavior may indicate that the OS needs to be reinstalled. Also, an OS crash requires reinstallation. NetBackup data is typically not affected. However, verification must be done first. You can use the Main_Menu> Support> FactoryReset command to reset your appliance to its original factory default settings. If you experience issues with your appliance, then you may want to contact Symantec Technical Support. The Technical Support Engineer can help you determine whether your data can be saved or recovered. And they can help you use the FactoryRest command to reset the appliance configuration to factory settings. Note: If you use the FactoryReset command to reset your appliance, your administrator password is also reset. If technical support indicates that they cannot save any of your data, then they may recommend that you use the NetBackup 52xx Flash drive recovery media to reimage your appliance. When you reimage an appliance with the USB flash drive, all applications are reinstalled and set to factory defaults. After you reinstall an application or reimage the appliance, you must configure your system the same way you did as a new appliance. The following list explains the tasks that Symantec Technical Support helps you perform if you need to reimage an appliance. Symantec Technical Support helps you do the following: Determine the source of the problem. Determine which data can be saved or recovered. Save or recover any necessary data. Reinstall the appliance back to the factory setting. Configure your appliance. Test the appliance to ensure that the reinstalled application works correctly.

Troubleshooting About reimaging a NetBackup appliance 71 Investigate whether you can recover any replicated information to the appliance. Note: At the time this document was published, the procedure to reimage with the USB flash drive was still in progress. Please refer to the Symantec NetBackup 52xx Series Troubleshooting Guide for the procedure on how to reimage the appliance with the USB flash drive. About reimaging a NetBackup appliance from the USB flash drive When you choose to use the 8GB flash drive to reimage your appliance you reinstall all of the software that originally comprised your appliance. This type of reimaging means that you are about to remove of data and the release updates that may be currently on the appliance. Symantec recommends that you configure a backup policy on the NetBackup master server to replicate any data that you want backed up to an alternate server. Note: After you reimage the appliance, you can install the latest software updates to bring your appliance to the latest version level. Note: At the time this document was published, the procedure to reimage with the USB flash drive was still in progress. Please refer to the Symantec NetBackup 52xx Series Troubleshooting Guide for the procedure on how to reimage the appliance with the USB flash drive.

72 Troubleshooting About reimaging a NetBackup appliance

Appendix A About Call Home upload information This appendix includes the following topics: About the appliance hardware information that is uploaded About the enclosure information that is uploaded About the appliance hardware information that is uploaded The Call Home feature is designed to upload appliance-specific and the customer-specific information to a Symantec Call Home server that Symantec Support can use to provide assistance to you. The hardware information that is gathered covers the appliance and any enclosures that are configured. The following is an example of the appliance hardware information that is bundled together into a report and uploaded to the Call Home server. Power Supply Information +--------------------------------------------------------------------------+ ID Status Wattage LowWaterMark HighWaterMark State --+-----------------+---------+------------+-------------+---------------- 1 Failure detected 0 Watts 0 700 Watts Critical Warning --+-----------------+---------+------------+-------------+---------------- 2 Presence detected 240 Watts 0 700 Watts OK +--------------------------------------------------------------------------+

74 About Call Home upload information About the appliance hardware information that is uploaded CPU Information +----------------------------------------------------------------+ ID Status Voltage LowWaterMark HighWaterMark State --+-----------------+----------+------------+-------------+----- 1 Presence detected 0.95 Volts 0.770 V 1.330 V OK --+-----------------+----------+------------+-------------+----- 2 Presence detected 0.96 Volts 0.770 V 1.330 V OK +----------------------------------------------------------------+ Fan Information +-----------------------------------------------------------+ ID Status Speed LowWaterMark HighWaterMark State --+--------------+--------+------------+-------------+----- 1 Device Present 2520 RPM 1974 RPM 11468 RPM OK --+--------------+--------+------------+-------------+----- 2 Device Present 2695 RPM 1974 RPM 11468 RPM OK --+--------------+--------+------------+-------------+----- 3 Device Present 2380 RPM 1974 RPM 11468 RPM OK --+--------------+--------+------------+-------------+----- 4 Device Present 2695 RPM 1974 RPM 11468 RPM OK --+--------------+--------+------------+-------------+----- 5 Device Present 5668 RPM 1974 RPM 11468 RPM OK --+--------------+--------+------------+-------------+----- 6 Device Present 5148 RPM 1974 RPM 11468 RPM OK +-----------------------------------------------------------+ Disk Information +-------------------------------------------------------------------------------+ ID Slot Status Foreign Serial Number Capacity Type Enclosure State Number State ID --+------+---------+-------+--------------------+---------+----+---------+----- 1 0 Online, None 00019XG05NC1 930.390GB SAS 0 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+----- 2 1 Online, None 00019XG05JSX 930.390GB SAS 0 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+----- 3 2 Online, None 00019XG05HNL 930.390GB SAS 0 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+----- 4 3 Online, None 00019XG05PED 930.390GB SAS 0 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+-----

About Call Home upload information About the appliance hardware information that is uploaded 75 5 4 Online, None 00019XG04345 930.390GB SAS 0 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+----- 6 5 Online, None 00019XG05HXK 930.390GB SAS 0 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+----- 7 6 Online, None 00019XG05JP5 930.390GB SAS 0 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+----- 8 7 Hotspare, None 00019XG05HDS 930.390GB SAS 0 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+----- 1 0 Online, None 9XG091ZVST91000640NS 930.390GB SATA 99 OK Spun Up --+------+---------+-------+--------------------+---------+----+---------+----- 2 1 Online, None 9XG04V6VST91000640NS 930.390GB SATA 99 OK Spun Up +-------------------------------------------------------------------------------+ Fibre Channel HBA Information +---------------------------------------------------------------------------+ ID Status Mode Port WWN Speed Remote Port State +--+----------+----------+----------------------+---------+-----------+-----+ 1 Linkdown Initiator 21:00:00:FF:27:2C:98 8 gbit/s - OK --+----------+----------+----------------------+---------+-----------+-----+ 2 Linkdown Initiator 21:00:00:FF:27:2C:99 8 gbit/s - OK +---------------------------------------------------------------------------+ Temperature Information +------------------------------------------------------------------+ ID Type Temperature LowWaterMark HighWaterMark State --+-----------------+------------+------------+-------------+----- 1 Intake Vent Temp 19 degrees C 0 degrees C 70 degrees C OK --+-----------------+------------+------------+-------------+----- 2 Outtake Vent Temp 31 degrees C 0 degrees C 70 degrees C OK --+-----------------+------------+------------+-------------+----- 3 Backplane Temp 24 degrees C 0 degrees C 70 degrees C OK +------------------------------------------------------------------+ RAID Infomation +-------------------------------------------------------------------------------------+ ID Name Status Capacity Type Disks Write Enclosure HotSpare State Policy ID Available

76 About Call Home upload information About the appliance hardware information that is uploaded --+----+-------+---------+------+-------------+---------+---------+---------+-------- 1 VD-0 Optimal 23.634TB RAID-6 1,2,3...14,15 WriteBack 41 yes OK Warning --+----+-------+---------+------+-------------+---------+---------+---------+-------- 2 VD-0 Optimal 4.541TB RAID-6 0,1,2,3,4,5,6 WriteBack 0 yes OK --+----+-------+---------+------+-------------+---------+---------+---------+-------- 3 VD-0 Optimal 930.390GB RAID-1 0,1 WriteBack 99 no OK +-------------------------------------------------------------------------------------+ Adapter Information +-----------------------------------------------------------------------------+ ID Adapter model Adapter BBU BBU Learn BBU State Status Status Cycle active charge --+-----------------------------+---------+------+--------------+------+----- 2 Intel (R) RAID Controller OK OK No 96 % OK RS2PI008 --+-----------------------------+---------+------+--------------+------+----- 1 Integrated Intel(R) RAID OK OK No 98 % OK Controller SROMBSASMP2 +-----------------------------------------------------------------------------+ Network Card Information +----------------------------------------------------------------------------------+ ID Port Card Model Serial Number Port MAC Address Link State Name Speed State --+----+----------+-----------------------+-----+-----------------+---------+----- 1 eth0 BaseBoard b5-7c-07-ff-ff-67-1e-00 1Gb/s 00:1E:67:07:7C:B4 UNPLUGGED OK --+----+----------+-----------------------+-----+-----------------+---------+----- 2 eth1 BaseBoard b5-7c-07-ff-ff-67-1e-00 1Gb/s 00:1E:67:07:7C:B5 PLUGGED OK --+----+----------+-----------------------+-----+-----------------+---------+----- 3 eth2 Intel_X520 d8-c4-87-ff-ff-21-1b-00 10Gb/ 00:1B:21:87:C4:D8 PLUGGED OK s --+----+----------+-----------------------+-----+-----------------+---------+----- 4 eth3 Intel_X520 d8-c4-87-ff-ff-21-1b-00 10Gb/ 00:1B:21:87:C4:D9 UNPLUGGED OK s +----------------------------------------------------------------------------------+ See About the enclosure information that is uploaded on page 77. See About the Call Home feature on page 61.

About Call Home upload information About the enclosure information that is uploaded 77 About the enclosure information that is uploaded Enclosure 41 Disk Information The following is an example of the enclosure hardware information for an enclosure that is bundled into a report and uploaded to the Call Home server. +-----------------------------------------------------------------------------+ ID Slot Status Foreign Serial Capacity Type Enclosure State Number State Number ID --+--------+-----------+---------+------------+--------+----+---------+------ 1 1 Online, None 00069WM4V8SB 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 2 2 Online, None 00069WM4V9NK 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 3 3 Online, None 00069WM4V9DD 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 4 4 Online, None 00069WM4V8D8 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 5 5 Online, None 00069WM4VA6V 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 6 6 Online, None 00069WM4TPBZ 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 7 7 Online, None 00069WM4V0P2 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 8 8 Online, None 00069WM4V2R2 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 9 9 Online, None 00069WM4V90A 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 10 10 Online, None 00069WM4TZXJ 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 11 11 Online, None 00069WM4V8H5 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------

78 About Call Home upload information About the enclosure information that is uploaded 12 12 Online, None 00069WM4V8Z7 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 13 13 Online, None 00069WM4TPEF 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 14 14 Online, None 00069WM4V9QQ 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 15 15 Online, None 00069WM4VABJ 1.817TB SAS 41 OK Spun Up --+--------+-----------+---------+------------+--------+----+---------+------ 16 16 Hotspare, None 00069WM4VABJ 1.817TB SAS 41 OK Spun Up +-----------------------------------------------------------------------------+ Enclosure 41 Fan Information +-----------------------------------------------------------------------------+ ID Status Speed LowWaterMark State ----+-------------------------+--------------+---------------------+--------- 1 Device Present 3460 RPM 2000 RPM OK ----+-------------------------+--------------+---------------------+--------- 2 Device Present 3260 RPM 2000 RPM OK ----+-------------------------+--------------+---------------------+--------- 3 Device Present 3060 RPM 2000 RPM OK ----+-------------------------+--------------+---------------------+--------- 4 Device Present 3160 RPM 2000 RPM OK +-----------------------------------------------------------------------------+ Enclosure 41 Power Supply Information +-----------------------------------------------------------------------------+ ID Status State ----+-------------------------------------+---------------------------------- 1 Presence detected OK ----+-------------------------------------+---------------------------------- 2 Unrecoverable Critical Warning +-----------------------------------------------------------------------------+ Enclosure 41 Temperature Information +-----------------------------------------------------------------------------+

About Call Home upload information About the enclosure information that is uploaded 79 ID Type Temperature HighWaterMark State ---+------------------------+------------------+--------------------+-------- 1 Backplane Temp 1 25 degrees C 51 degrees C OK ---+------------------------+------------------+--------------------+-------- 2 Backplane Temp 2 27 degrees C 51 degrees C OK +-----------------------------------------------------------------------------+ PCI Information +------------------------------+ ID Slot Details State --+----+--------------+------- 1 1 Intel 340i OK --+----+--------------+------- 2 2 QLE2562 OK --+----+--------------+------- 3 3 QLE2562 OK --+----+--------------+------- 4 4 Intel X520 OK --+----+--------------+------- 5 5 RAID RS2PI008 OK +------------------------------+ See About the appliance hardware information that is uploaded on page 73. See About the Call Home feature on page 61.

80 About Call Home upload information About the enclosure information that is uploaded

Appendix B Fibre Channel and Fibre Transport connectivity This appendix includes the following topics: About backup to tape support for NetBackup appliances About the card slots on NetBackup appliances About NetBackup SAN Client and Fibre Transport About backup to tape support for NetBackup appliances NetBackup appliances support backups to tape so that you can connect one or more tape libraries to them with Fibre Channel. The appliances use a Fibre Channel host bus adapter card (FC HBA) for connection to a TLD tape storage device. On a NetBackup 5200 or a 5220, slot 3 is always used for connection to a tape library (tape out). If you use a tape library as storage, create a separate zone for that traffic. The tape storage zone should include the following FC HBA ports: A port or ports on the FC HBA card in slot 3 of a 5200 or a 5220 appliance. A port or ports on the tape library. If you duplicate backup images from a tape library to a NetBackup 5020 deduplication appliance, traffic occurs as follows: Fibre Channel between the tape library and the 5200 appliance. Fibre Transport between the 5200 appliance and the 5020 deduplication appliance.

F 82 Fibre Channel and Fibre Transport connectivity About the card slots on NetBackup appliances About the card slots on NetBackup appliances The NetBackup 5200 and 5020 appliances contain PCI expansion card slots in a vertical orientation. The NetBackup 5220 appliance contains PCI expansion card slots in a horizontal orientation. The following shows the card slot locations on each appliance. Figure B-1 NetBackup 5200 and 5020 PCI expansion slots Slot 0 RAID controller Slot 3 Slot 1 Slot 2 Figure B-2 NetBackup 5220 PCI expansion slots Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 RAID controller The following describes the FC HBA capability for the standard hardware configurations of the 5200 series appliances. Table B-1 Appliance model NetBackup 5200 FC HBA capability FC HBA for Tape Out only (4GB/s)

Fibre Channel and Fibre Transport connectivity About the card slots on NetBackup appliances 83 Table B-1 (continued) Appliance model FC HBA capability NetBackup 5220 A series Not available B Series FC HBA for Tape Out only (8GB/s) C series FC HBA for Tape Out only (8GB/s) D series SAN Client/Fibre Transport and FC HBA for Tape Out (8GB/s) The following describes the supported card slot usage for Fibre Channel and backup to tape (tape out). Table B-2 Appliance model NetBackup 5200 Supported card slot usage for Fibre Channel and backup to tape (tape out) Supported card slot usage Slot 3 FC HBA for Tape Out only NetBackup 5220 Slot 2 FC HBA Slot 3 FC HBA for Tape Out only Slot 4 FC HBA NetBackup 5020 Slot 1 FC HBA Slot 3 FC HBA The following describes how to identify initiator ports and target ports on the installed FC HBA cards: NetBackup 5200 (slot 3) and NetBackup 5020 (slots 1 and 3) Port identification is determined by starting from the top port of the installed card. NetBackup 5220 (low profile slot 2) Port identification is determined by starting from the left port of the installed card. NetBackup 5220 (high profile slot 4) Port identification is determined by starting from the right port of the installed card.

84 Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport The following example shows the port identification for an FC HBA card in the supported slots of each appliance. Figure B-3 FC HBA initiator port and target port identification NetBackup 5220 (FC HBA in slot 2) NetBackup 5200 (FC HBA in slot 3) or NetBackup 5020 (FC HBA in slot 1 or 3) Target Target Initiator Initiator NetBackup 5220 (FC HBA in slot 4) Initiator Target About NetBackup SAN Client and Fibre Transport SAN Client is a NetBackup optional feature that provides high-speed backups and restores of NetBackup clients. Note: If you plan to use the SAN Client feature with your appliance and you have SLES 10 clients with QLogic FC HBA cards, a driver update is required. Before you proceed with backups of any SLES 10 clients, Symantec recommends that you first upgrade the QLogic driver in all SLES 10 clients to version 8.03.07.03.10.3-k or later.

Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport 85 Note: The SAN Client and the Fibre Transport options are supported for use only with the optional 8GB Fibre Channel HBA card. Support for the 8GB Fibre Channel HBA card on the NetBackup 5200 is deferred. Please contact your sales representative for information about future availability for these options. A SAN client is a special NetBackup client that can back up large amounts of data rapidly over a SAN connection rather than a LAN. For example, a database host can benefit from high-speed backups and restores. Fibre Transport is the name of the NetBackup high-speed data transport method that is part of the SAN Client feature. The backup and restore traffic occurs over Fibre Channel, and the NetBackup server and client administration traffic occurs over the LAN. For a NetBackup 5220 appliance, Fibre Transport also provides high-speed traffic to a NetBackup 5000 series appliance that supports Fibre Transport. The traffic can be for duplication or for backups with the 5000 series appliance functioning as the storage host. More information about configuring and using SAN Client is available. See the NetBackup SAN Client and Fibre Transport Guide. See About the SAN Client license key on page 85. See About zoning the SAN for a NetBackup 5220 appliance on page 85. See About Fibre Transport paths for NetBackup appliances on page 88. About the SAN Client license key Enter the SAN Client license key on the NetBackup master server. If the NetBackup Enterprise Media Manager server runs on a host other than the master server, also enter the license key on that host. Normally, the EMM server runs on the NetBackup master server host, but it can run on any NetBackup media server. If the license key expires or is unavailable (such as in a disaster recovery situation), backups and restores occur over the LAN. About zoning the SAN for a NetBackup 5220 appliance Before you can configure and use the NetBackup Fibre Transport (FT) mechanism, the SAN must be configured and operational. The NetBackup appliance supports the following SAN configurations: Node port (N_Port) switched configuration.

86 Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport Fibre Channel arbitrated loop (FC-AL) configuration. FC-AL hubs are not supported. For SAN switched configurations, proper zoning prevents Fibre Transport traffic from using the bandwidth that may be required for other SAN activity. Proper zoning also limits the devices that the host bus adapter (HBA) ports discover; the ports should detect the other ports in their zone only. Without zoning, each HBA port detects all HBA ports from all hosts on the SAN. The potentially large number of devices may exceed the number that the operating system supports. Instructions for how to configure and manage a SAN are beyond the scope of the NetBackup documentation. However, the following recommendations may help you optimize your SAN traffic. Table B-3 describes the zones you should use for your SAN traffic. Diagrams that show the zones are available. See About Fibre Transport paths for NetBackup appliances on page 88. Note: You must use physical port ID or World Wide Port Name (WWPN) when you specify the HBA ports on NetBackup appliances. See How to determine appliance HBA WWPNs on page 92.

Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport 87 Table B-3 Appliance zones Zone Fibre Transport backup zone Description A Fibre Transport backup zone should include only the Fibre Transport traffic between the SAN clients and the appliance. The backup zone should include the following HBA ports: The target port of the HBA connect this port to a Fibre Channel switch port. If you have two HBAs, you can use both of them. Two ports increase the bandwidth and provide redundancy. Note: The QLogic FC HBA card in a NetBackup 5220 uses a special NetBackup target mode driver for the target port. The target mode driver replaces the default, initiator mode Fibre Channel driver. The target mode driver applies only to the QLogic HBA initiator ports. You must define the appliance target port by physical port ID or World Wide Port Name (WWPN). The target mode driver WWPNs are not unique because they are derived from the Fibre Channel HBA WWPN. Ports on the SAN client HBAs that connect to the appliance connect each SAN client HBA port to ports on the same Fibre Channel switch. You can define SAN client ports by either port ID or WWPN. However, if you use one method for all devices, zone definition and management is easier. The ports on the SAN clients use the standard initiator mode driver. To promote multistream throughput, each SAN client should detect all target mode devices of the appliance HBA port or ports in the zone. Each appliance HBA target port exposes two target mode devices. Define the zones on the switch so that the client ports and the HBA target ports are in the same zone. Your Symantec appliance may be delivered with a Fibre Channel HBA configured for Fibre Transport. If not, an authorized Symantec representative must install an approved FC HBA. Fibre Transport storage zone A Fibre Transport storage zone carries the Fibre Transport traffic from a 5220 appliance to a 5020 deduplication appliance. The traffic can be either for duplication or for backups. For backups, the data first travels to the 5220 appliance and is then sent to the 5020 duplication appliance for storage. The storage zone should include the following HBA ports: The initiator port of the HBA in the 5220 appliance connect this port to a Fibre Channel switch port. It does not have to be the same switch as the backup zone. The 5220 appliance is the source for the duplication. The initiator ports use the standard initiator mode driver. The 5020 deduplication appliance ports connect the target ports of the HBAs in slots 1, 2, and / or 3 to the same Fibre Channel switch. The 5020 deduplication appliance is the target of the duplication jobs. Define the zones on the switch so that the 5220 appliance port and the 5020 deduplication appliance ports are in the same zone.

88 Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport Table B-3 Appliance zones (continued) Zone External tape storage zone Description If you use a tape library as storage, create a separate zone for that traffic. The tape storage zone does not use NetBackup Fibre Transport; it uses Fibre Channel. The tape storage zone should include a port or ports on the FC HBA in slot 3 of a 5200 or a 5220 appliance. About Fibre Transport paths for NetBackup appliances Table B-4 shows the backup, restore, and duplication paths for NetBackup Fibre Transport for NetBackup appliances. It also shows the user interface Fibre Transport settings in the administrative Web UI that enable the functionality. Fibre Transport requires the following appliance software version: The 5220 appliance must be at NetBackup Appliance Software version 2.0 or later. The 5020 appliance must be at NetBackup Deduplication Appliance Software version 1.3 or later. Table B-4 Appliance Fibre Transport targets Function From To Fibre Transport settings that activate the functionality Backups NetBackup SAN client. NetBackup 5220 appliance. The appliance is the backup server and the storage host. EnabletheSANClientFTmedia server (Fibre Transport for backups to this appliance) Restores The 5220 appliance. The appliance is the restore server and the storage host. NetBackup SAN client. EnabletheSANClientFTmedia server (Fibre Transport for backups to this appliance) Backups NetBackup SAN client. NetBackup 5020 deduplication appliance. The 5020 deduplication appliance is the storage host. The 5220 appliance is the backup server and forwards the backups to the 5020 appliance. EnabletheSANClientFTmedia server (Fibre Transport for backups to this appliance) Enable the Fibre Transport to a Deduplication appliance (for duplication or for backups)

Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport 89 Table B-4 Appliance Fibre Transport targets (continued) Function From To Fibre Transport settings that activate the functionality Restores NetBackup 5020 appliance. The 5020 deduplication appliance is the storage host. It sends the restore traffic through the 5220 appliance, which is the restore server. NetBackup SAN Client. EnabletheSANClientFTmedia server (Fibre Transport for backups to this appliance) Enable the Fibre Transport to a Deduplication appliance (for duplication or for backups) Duplication NetBackup 5220 appliance. NetBackup 5020 deduplication appliance. Enable the Fibre Transport to a Deduplication appliance (for duplication or for backups) An external tape library uses standard Fibre Channel, not NetBackup Fibre Transport. Therefore, if you duplicate backup images from a tape library to a NetBackup deduplication appliance 5020, traffic occurs as follows: Fibre Channel between the tape library and the 5220 appliance. Fibre Transport between the 5220 appliance and the 5020 deduplication appliance. Figure B-4 shows the possible backup and restore paths for a NetBackup SAN client. Figure B-4 SAN client backup and restore paths SAN Fibre Transport backup zone NetBackup SAN client Fibre Transport traffic Fibre Channel 5220 appliance External tape storage zone SAN Fibre Transport storage zone SAN Tape library 5020 duplication appliance

90 Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport The following items describe the paths in Figure B-4: Fibre Transport between the client and the 5220 appliance. The backups reside on disk storage on the appliance. You can use Fibre Transport both for backups to deduplication storage and backups to AdvancedDisk storage. Fibre Transport between the client and the 5020 deduplication appliance through the 5220 appliance. The traffic travels through two different SAN zones. The backups are deduplicated and reside on disk storage on the 5020 deduplication appliance. Fibre Transport between the client and a 5220 appliance, and then Fibre Channel between the appliance and the tape library. The traffic travels through two different SAN zones. The backups are not deduplicated. Figure B-5 shows the possible backup and restore paths for a NetBackup client over a LAN. Figure B-5 LAN client backup and restore paths Ethernet 5220 appliance Fibre Transport traffic Fibre Transport storage zone NetBackup client External tape storage zone SAN Fibre Channel Tape library 5020 deduplication appliance The following items describe the paths in Figure B-5: Ethernet between the client and the 5220 appliance. The backups reside on either deduplicated storage or AdvancedDisk storage on the appliance. Ethernet between the client and the 5220 appliance, and then Fibre Transport between the 5220 appliance and the 5020 deduplication appliance. The backups are deduplicated and reside on disk storage on the 5020 appliance.

Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport 91 Ethernet between the client and the 5220 appliance, and then Fibre Channel between the appliance and the tape library. The backups are not deduplicated. Figure B-6 shows the duplication paths from a 5220 appliance to a 5020 deduplication appliance. Figure B-6 Appliance deduplication paths 5220 appliance SAN 5020 deduplication appliance Fibre Transport storage zone SAN External tape storage zone Fibre Transport traffic Fibre Channel Tape library The following items describe the path in Figure B-6: Duplication from the 5220 appliance to the 5020 deduplication appliance. If the duplication source is deduplicated storage on the 5220 appliance, the operation is optimized duplication. If the duplication source is AdvancedDisk storage, the operation is normal duplication. Duplication from the 5020 deduplication appliance to the 5220 appliance. The operation is normal duplication. Duplication from the tape storage over Fibre Channel to the 5220 appliance and then over Fibre Transport to the 5020 deduplication appliance. The operation is normal duplication. Duplication from the 5020 deduplication appliance over Fibre Transport to the 5220 appliance and then over Fibre Channel to the tape storage. The operation is normal duplication. For duplication, you must configure the 5020 deduplication appliance as a storage server in NetBackup. Then, use either a storage lifecycle policy or the NetBackup Catalog utility to duplicate backup images. The following describes the resiliency available for Fibre Transport jobs: Multiple Fibre Transport paths can exist between hosts. Back up, restore, and duplication jobs failover to other Fibre Transport paths if they exist. If no other FT paths are available, jobs fail.

92 Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport Optimized duplication jobs failover to other Fibre Transport paths if they exist. If no other FT paths are available, they fail over to the Ethernet network. If no FT connection or IP connection exists, optimized duplication jobs fail. If no Fibre Transport connections exist, NetBackup uses an IP connection for new jobs. How to determine appliance HBA WWPNs You must use physical port ID or World Wide Port Name (WWPN) when you specify the HBA ports on NetBackup appliances. To determine the WWPNs, use the FC Show command in the appliance shell menu. The command output provides the information about ports based on the slot number. Table B-5 describes the supported FC HBA slots and their purposes for 5200 series appliances. Table B-5 5200 series appliance FC HBA slots FC HBA purpose NetBackup 5200 NetBackup 5220 NetBackup 5220 NetBackup Fibre Transport traffic Not applicable. For cards in slot 2: The left port connects to SAN clients for backups and restores. In FC Show output, the left port Mode is Target when configured properly. The right port can connect to a NetBackup 5020 deduplication appliance for duplication or for backups and restores. In FC Show output, the right port Mode is Initiator. For cards in slot 4: The right port connects to SAN clients for backups and restores. In FC Show output, the right port Mode is Target when configured properly. The left port can connect to a NetBackup 5020 deduplication appliance for duplication or for backups and restores. In FC Show output, the left port Mode is Initiator. Fibre Channel traffic to a tape library Note: Slot 3 is always used for tape out. In FC Show output, the Mode of both ports is Initiator. Note: Slot 3 is always used for tape out. In FC Show output, the Mode of both ports is Initiator. Note: Slot 3 is always used for tape out. In FC Show output, the Mode of both ports is Initiator.

Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport 93 See About zoning the SAN for a NetBackup 5220 appliance on page 85. See About appliance supported tape devices on page 35. Table B-6 describes the supported FC HBA slots and their purposes for the 5020 appliance. Table B-6 FC HBA purpose 5020 appliance FC HBA slots NetBackup 5020 NetBackup Fibre Transport traffic For cards in slots 1 or 3: In FC Show output, the top port Mode is Target when configured properly. In FC Show output, the bottom port Mode is Initiator.

94 Fibre Channel and Fibre Transport connectivity About NetBackup SAN Client and Fibre Transport

Appendix C Technical specifications This appendix includes the following topics: Technical specifications for NetBackup appliances Safety and EMC standards compliance for NetBackup appliances Industry standards compliance for NetBackup appliances Certifications for NetBackup appliances FCC information for NetBackup appliance users Technical specifications for NetBackup appliances The following information describes the technical specifications for NetBackup appliances. Table C-1 Technical specifications for NetBackup appliances Specification NetBackup 5200 NetBackup 5220 Power requirements Input voltage range 100 V to 127 V, 200 V to 240 V Input voltage frequency range 47 Hz to 63 Hz Power consumption 700 W Input voltage range 100 V to 127 V, 200 V to 240 V Input voltage frequency range 50 Hz to 60 Hz Power consumption 750 W Dimensions and weight Dimensions 6.90 in. H x 17.56 in. W x 27 in. D (175 mm H x 446 mm W x 685 mm D) Weight 104 lbs. (47 kg) Dimensions 3.44 in. H x 16.93 in. W x 27.75 in. D (87.3 mm H x 430 mm W x 704.8 mm D) Weight 65 lbs. (29.5 kg)

96 Technical specifications Technical specifications for NetBackup appliances Table C-1 Technical specifications for NetBackup appliances (continued) Specification NetBackup 5200 NetBackup 5220 Temperature Operating temperature range 41 to 95 F (5 C to 35 C) Non-operating (storage) temperature range -40 to 158 F (-40 C to +70 C) Transport temperature range -40 to 158 F (-40 C to +70 C) Temperature gradient 50 F (10 C) /hour Operating temperature range 50 to 95 F (10 C to 35 C) Non-operating (storage) temperature range -40 to 158 F (-40 C to +70 C) Temperature gradient 50 F (10 C) /hour Relative humidity Noise level 5% RH to 85% RH Maximum noise level: 72 dba (at an ambient temperature of 77 F or 25 C) 90% RH (non-condensing) at 82 F or 28 C 7.0 BA (in an idle state at an ambient temperature of 73 F or 23 C, +/- 2 ). Protocol standard compliance IPMI2.0 Intelligent Platform Management Interface Specification Second Generation v2.0, Document Revision 1.0 SMBIOS System Management BIOS (SMBIOS) Reference Specification, Version 2.5 SATA II Serial ATA Working Group, Serial ATA II: Extensions to Serial ATA. Revision 1.0a ACPI Advanced Configuration and Power Interface Specification, Revision 3.0, September 2 IP RFC0791: Internet Protocol See Safety and EMC standards compliance for NetBackup appliances on page 97. See Industry standards compliance for NetBackup appliances on page 98. See Certifications for NetBackup appliances on page 99. See FCC information for NetBackup appliance users on page 101.

Technical specifications Safety and EMC standards compliance for NetBackup appliances 97 Safety and EMC standards compliance for NetBackup appliances The following information describes the listed compliance standards for the NetBackup 5200 appliance. Table C-2 Safety and EMC standards compliance for the NetBackup 5200 Standard IT equipment safety standard IEC standard Underwriters Laboratories (UL) safety standard US EMC standard European safety standard European safety directive European EMC directive European EMC standard Version GB4943-2001 IEC 60950-1 UL 60950-1 FCC, 47 CFR Part 15, Subpart B EN 60950-1 LVD Directive 2006/95/EC EMC Directive 2004/108/EC EN 55024: 1998+A1+A2 The following information describes the listed compliance standards for the NetBackup 5220 appliance. Table C-3 Safety and EMC standards compliance for the NetBackup 5220 Country USA/Canada International Europe Standard FCC /ICES-003 - Emissions Verification CISPR 22 - Emissions EN55022 - Emissions EN55024 - Immunity EN61000-3-2 - Harmonics EN61000-3-3 - Voltage Flicker CE - EMC Directive 89/336/EEC Japan Australia / New Zealand VCCI Emissions AS/NZS 3548 Emissions

98 Technical specifications Industry standards compliance for NetBackup appliances Table C-3 Safety and EMC standards compliance for the NetBackup 5220 (continued) Country Taiwan Russia Standard BSMI CNS13438 Emissions GOST R 29216-91 Emissions GOST R 50628-95 Immunity Belarus Ukraine Korea China Belarus Certification Ukraine Certification KCC Certification (EMI) GB 9254 - CNCA Certification GB 17625 - (Harmonics) CNCA Certification See Technical specifications for NetBackup appliances on page 95. See Industry standards compliance for NetBackup appliances on page 98. See Certifications for NetBackup appliances on page 99. See FCC information for NetBackup appliance users on page 101. Industry standards compliance for NetBackup appliances The following information describes the industry compliance standards for the appliances. Table C-4 Standard Ethernet standard Industry standards compliance for the NetBackup appliances Version IEE 802.3 Fast Ethernet (FE) standard Gigabit Ethernet (GE) standard IEEE standard test access interface and boundary-scan architecture Failure mode and effects analysis (FMEA) IEE 802.3u IEE 802.3z IEEE 1149.1-2001 IEC 812

Technical specifications Certifications for NetBackup appliances 99 Table C-4 Standard Industry standards compliance for the NetBackup appliances (continued) Version Reliability, maintainability, and availability standard Environmental protection IEC 863 ECMA TR/70 See Technical specifications for NetBackup appliances on page 95. See Safety and EMC standards compliance for NetBackup appliances on page 97. See Certifications for NetBackup appliances on page 99. See FCC information for NetBackup appliance users on page 101. Certifications for NetBackup appliances The following describes the certifications that apply to the NetBackup 5200. Table C-5 Certifications for the NetBackup 5200 Certification CCC CE C-tick FCC REACH UL Description CCC (China Compulsory Certification), which is released for the products relating to human health and safety, lives and health of animals and plants, environmental protection, and public safety. CE (Conformite Europeenne), including EMC directive 2004/108/EC and low voltage directive 2006/95/EC. A product with a C-tick compliance label complies with applicable EMC and radiocommunication requirements. The C-tick label is mandatory for related products in Australia and New Zealand. Chapter 15 in FCC (Federal Communications Commission) Rules and Regulations. The device conforms to the standard for level A digital device according to the test. REGULATION (EC) No 1907/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 18 December 2006 concerning the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) is a compellent management rule to manage all the chemicals entering into European market preventively. Underwriters Laboratories, Inc. (UL) is a nonprofit product safety test and certification institute.

100 Technical specifications Certifications for NetBackup appliances Table C-5 Certification RoHS WEEE Certifications for the NetBackup 5200 (continued) Description RoHS (Restriction of the Use of Certain Hazardous Substances), a directive for environmental protection released by the EU in 2003. Management on the environmental impact from the electrical and electronic products during at the production and disposal stages. RoHS restricts the maximum amount of the hazardous substances of the products at the production stage. The EU Directive on Waste of Electric and Electronic Equipment. Electrical and electronic products sold in the EU market must comply with this directive and have the mark of cross out of the wheeled bin. The following describes the certifications that apply to the NetBackup 5220. Table C-6 Certifications for the NetBackup 5220 Country USA/Canada Standard NRTL Certification FCC/ICES-003 Class A Attestation International CENELEC Europe Japan Australia New Zealand Taiwan Russia Ecology Declaration CE Declaration of Conformity VCCI Certification C-Tick Declaration of Conformity (Australia) MED Declaration of Conformity (New Zealand) BSMI Certification GOST R Certification GOST R 50628-95 Immunity Belarus Argentina Korea China Belarus Certification IRAM Certification KCC Certification CNCA CCC Certification China RoHS Environmental Friendly Use Period

Technical specifications FCC information for NetBackup appliance users 101 See Technical specifications for NetBackup appliances on page 95. See Safety and EMC standards compliance for NetBackup appliances on page 97. See Industry standards compliance for NetBackup appliances on page 98. See FCC information for NetBackup appliance users on page 101. FCC information for NetBackup appliance users The following describes the FCC statements that apply to NetBackup appliances. Table C-7 Model NetBackup 5200 FCC statements for NetBackup appliances FCC statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user must correct the interference at their own expense. Modifications not expressly approved by the manufacturer can void the user's authority to operate the equipment under FCC rules.

102 Technical specifications FCC information for NetBackup appliance users Table C-7 Model NetBackup 5220 FCC statements for NetBackup appliances (continued) FCC statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions related to the EMC performance of this product, contact: Intel Corporation 5200 N.E. Elam Young Parkway Hillsboro, OR 97124-6497 (1-800-628-8686) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product. Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC Class A or B limits may be attached to this computer product. Operation with noncompliant peripherals is likely to result in interference to radio and TV reception. All cables used to connect to peripherals must be shielded and grounded. Operation with cables, connected to peripherals that are not shielded and grounded may result in interference to radio and TV reception.

Technical specifications FCC information for NetBackup appliance users 103 See Technical specifications for NetBackup appliances on page 95. See Safety and EMC standards compliance for NetBackup appliances on page 97. See Industry standards compliance for NetBackup appliances on page 98. See Certifications for NetBackup appliances on page 99.

104 Technical specifications FCC information for NetBackup appliance users

Index Symbols 5200 series appliances card slots on 82 A about Administrator's password 16 appliance installation requirements 12 backup to tape support for appliances 81 decommissioning an appliance 40 disk storage reconfiguration 32 Email notification from NetBackup appliance 59 license key management 26 NetBackup 5200 documentation 13 NetBackup 5200 troubleshooting 67 Network Configuration settings 18, 20 reimaging the appliance 38, 69 replication configuration 38 software release updates 28 supported tape devices and tapes 35 USB flash drive 37 add external robots 36 administrative Web UI hardware monitoring and alerts 56 Administrator's password about 16 appliance support for backup to tape 81 appliance users FCC information for 101 B backup to tape appliance support for 81 bandwidth expanding on NetBackup appliance 32 C card slots on 5200 series appliances 82 certifications for NetBackup appliances 99 change NetBackup 5200 configuration 15 configuration change time zone and date 21 making changes to 15 configure a tape library 37 D decommission appliance about 40 disk storage about reconfiguration 32 disk storage configuration 41 disk storage units resize appliance 33 DNS Configuration about settings 20 documentation about NetBackup 5200 13 E Email notification from NetBackup appliance 59 European standards compliance 97 expand bandwidth on NetBackup appliance 32 external robots adding to the NetBackup 5200 36 F FCC information for appliance users 101 H hardware monitoring and alerts on the appliance 55

106 Index hardware monitoring and alerts 55 in the administrative Web UI 56 I industrial standards compliance for NetBackup appliance 98 install software release updates 29 installation requirements about appliance 12 L license key management on the NetBackup appliance 26 license key management license keys managing on the NetBackup appliance 27 M manage license keys 27 N NetBackup 5200 about documentation for 13 adding external robots 36 change configuration 15 NetBackup 52xx about software release updates 28 NetBackup appliance about disk storage reconfiguration 32 about Email notification 59 about license key management 26 about troubleshooting 67 configuring a tape library 37 expanding bandwidth on 32 industrial standards compliance 98 installing software release updates 29 managing license keys 27 monitoring and alerts 55 reimaging 38, 69 replication configuration 38 NetBackup appliances certifications for 99 FCC information 101 safety and EMC standards compliance 97 technical specifications 95 Network Configuration about settings 18 NTP server change IP address 21 R reconfiguration disk storage 32 recording information 68 recovery media USB flash drive 37 reimage NetBackup appliance 38, 69 replication configuration about 38 resize appliance disk storage units 33 Rollback 30 Rolling back to previous version 31 S safety and EMC standards compliance for NetBackup appliances 97 Simple Network Management Protocol (SNMP) 24 SNMP server options 25 options 25 software release updates installing on a NetBackup appliance 29 NetBackup 52xx 28 standards compliance European 97 safety and EMC 97 storage devices add 41 remove 41 storage partitions move 41 resize 41 T tape devices and tapes about appliance supported 35 tape library configuring on NetBackup appliance 37 technical specifications for NetBackup appliances 95 time zone and date change configuration 21

Index 107 troubleshooting NetBackup appliance 67 U USB flash drive about 37 recovery media 37