Software Asset Management The challenge
The Challenge Incidents of software audits are on the rise: Gartner survey of 228 procurement and ITAM professionals in September 2011, 65% indicated at least one audit in the past 12 months (up 35% from five years ago). Vendors are increasing the number of audits in an attempt to recover reduced (or lost) licensing revenue. This is an easy way to extract revenue as numerous organizations are very immature in relation to Software Asset Management and are an easy target. This is costing organizations millions of dollars in unanticipated costs. 2013-11-14 2
Highlights of our Capabilities We understand Software Asset Management: Every month we receive and processes software licence data from over 330,000 devices in approximately 100 Countries. In just the past 3 years we have helped our customers reduce their risk from vendor audits by an estimated $130 Million. In 2012 we were honoured by Gartner as the cool vendor in IT Asset Management (ITAM). 2013-11-14 3
What do we offer? Consulting Services Software audit support Software Asset Management maturity assessment & roadmap Software Asset management consulting to assist organizations in building inhouse capabilities Software License Compliance as a Service 2013-11-14 4
Software Audit Support 2013-11-14 5
Software Audit Support - Overview Asset Data Discovery Establish and validate a list of corporate entities and current locations Establish acceptable device and user counts Establish applicable and acceptable software deployment data Gather Licence Entitlement and Purchase Records Entitlement data collection Maximize on use rights Compliance Reconciliation and License Optimization Establish accepted and optimized compliance position Advise on expected vendor approach Advise on negotiation strategies Advise on risk reduction strategies including upgrade and or re-deployment 2013-11-14 6
Software License Compliance (SLiC) as a Service 2013-11-14 7
Software License Compliance (SLiC) as a Service Complete detailed collection of applications installed for all devices (Audit Data) Automated for simple desktop applications (agent based) Manual collection for complex or server applications (automated agent tools do not return required level of detail) Identification of all Audit Data against commercial products (Software Recognition) Collection of Entitlement (what is purchased) Optimised report of applications installed against entitlement Identification of non-compliant applications 2013-11-14 8
Software License Compliance (SLiC) as a Service (cont d) Expert licence compliance advice to allow optimum risk mitigation Comprehensive but pertinent reporting addressing business requirements and challenges of Software Asset Management (SAM) Compliance reporting Detailed Software Inventory reporting Entitlement reporting Chosen solution aligned with the ITIL approach to SAM, which is People, Technology and Process 2013-11-14 9
SLiC - Overview Capture Entitlement What are we Entitled to Use? Capture Audit Data What do we have deployed? Determine Compliance Position Locate Entitlement Contracts Database Procurement System Vendor Records Determine License Mode Enterprise Agreements? By End User? By Options, Processors etc. Document Entitlement Detail Analyze Vendor records, supplier reports, vendor reports etc. Document in Simple Terms Record in SAM Database Load Entitlement details Assign Entitlement to recognised software descriptions Auto discovery For one-to-one license models and autodiscoverable devices Manual Collection Servers (SW License models requiring database interrogations or multipliers to establish effective liability (Oracle, SAP, IBM, etc) Non-connected devices Devices with no agents available Process All Audit Data Filter out non-active devices based on CMDB Perform Software Recognition Identify Commercially Licensable Applications Record in SAM Database Assign raw Audit Data to recognised software descriptions Reconcile all Entitlement to Audit Data Apply Upgrade/Downgrade Rules and Optimise Compliance Position Produce Compliance Reports Produce Required Supporting Business Reports
Procurement provides POE and details about the entitlement (contract T&Cs) to the SAM Procure IM Uses IM tools such as SCCM to harvest under utilized software Capture Harvest Contracts & License Entitlements Underutilized Licenses The SAM works with procurement to understand the T&Cs, consolidates the entitlement information and provides it to the SLiC Service SLiC Retire SLiC reconciles the entitlement with the deployment data and determines your license compliance position Stores POE data SSD Maintenance Reconciliation Reporting Maintain & Support Deploy The SAM also works with IM to determine the best way to capture deployment information Discover Audit Compliance Deployment data is provided via automated tools and manual collection 11
SLiC Highlights Service, not a tool Discovery-tool agnostic CMDB validation Full software recognition service Utilization of a mature compliance management database engine called Software Organiser (the tool within the service) Optimization of upgrades/downgrades and all publishers/applications on monthly basis Full Software Inventory with Functional and Operational categories RRP costs for top vendor products Comprehensive business focused reporting Very competitive and low cost TCO 2013-11-14 12