Quaker Product Stewardship Leading the industry in safety, health and the environment. A COMMITMENT BEYOND COMPLIANCE Commitment from top management A refined process for product design Exemplary performance at Quaker facilities Effective communication and education programs Proactive accountability and performance evaluation Industry involvement to spread best practices
Commitment from the highest levels. Product stewardship is a way that everyone who designs, makes, sells, uses, and recycles or disposes of chemical products can help protect safety and health and environmental quality. It s a concept that calls on everyone in the product life cycle to share responsibility. And Quaker is answering the call. In fact, we ve been at the forefront of creating workable and effective product stewardship programs for our industry. We ve worked both inside the company and with industry organizations. And we ve worked at the highest levels. As a result, in 2000, our president Ronald J. Naples personally demonstrated his commitment through the creation of the Quaker Safety, Health and Environmental Policy: Quaker Chemical Corporation Safety, Health and Environmental Policy Quaker Chemical Corporation is committed to an effective Safety, Health and Environmental Management System designed to operate globally in a manner which protects the environment as well as the health and safety of our associates, customers, suppliers, and neighbors. To this end:» We will comply with all applicable environmental laws, regulations, and permits, and will employ more restrictive internal standards where necessary to comply with the above policy.» We will use our best efforts to identify environmental issues and take appropriate actions, which may precede laws or regulations.» We will seek to integrate safety, health and environmental considerations in all planning for equipment, facilities, products and processes. We will seek appropriate design considerations to protect the health and safety of our associates and the communities in which we operate.» We will seek to promote pollution prevention through improved process efficiencies, source reduction, reuse and recycling.» We will employ the SHE Management System to drive continual improvement in all aspects affecting Safety, Health and the Environment.» We expect all Quaker associates to understand, promote, and assist in the implementation of this policy. Michael Barry Chairman of the Board, Chief Executive Officer 2
Starting from compliance: Quaker was committed before any legislative requirements. Starting from compliance: Quaker design, manufacture, use, and disposal was committed before any legislative of lubricant products. Known as requirements. LubeCare, it is a single program that identifies five management The results of Quaker s customer practices: management commitment; satisfaction survey in 2003 indicated product design development; the importance our customers place on management of the manufacturing positive environmental work processes, environment; customer education products and services. and outreach; and accountability This was not new information for us, and performance evaluation. but rather was support for what has LubeCare provides a systematic, holistic been underway for nearly a decade. framework to assist member companies Environmental concerns have been part in managing their safety, health and of our product design over many years, environmental responsibilities. and we have been committed to it even Implemen tation of LubeCare can benefit before legislation by the government. the bottom line by helping companies We ve demonstrated our commitment manage workplace safety and health, liability risks, customer relations, pollution in the long-standing and important role we have played in the product prevention, and product development. stewardship program development We assisted in the development of jointly undertaken with the Independent the program through ILMA, first with Lubricant Manufacturers Association our metalworking fluid products. We (ILMA ). Our actions truly differentiate chose to expand this existing product us from many of our competitors. stewardship program to implement The Advent of LubeCare. ILMA has LubeCare, which extends product developed a program to help member stewardship to our products in the companies integrate safety, health and steel industry. environmental considerations in their QUAKER S PRODUCT STEWARDSHIP MISSION STATEMENT. Quaker is a global company that recognizes its commitment to Safety, Health and the Environment (SHE) for its associates, customers and community. Product Stewardship is the Management system that integrates SHE responsibilities into every phase of our products lifecycles. Through excellence in product stewardship, Quaker will become a trusted SHE resource for its stakeholders. We are perfectly aligned with the LubeCare principles. They support our formal Mission Statements and our business strategies across our markets, and they are exacting reflections of our stated code of ethics, and our current SHE policy. An excellent fit. The LubeCare program supports our responsibility to inform customers; to provide a safe workplace for our employees; and to comply with legal requirements applicable to product manufacture, use, and disposal. We have been moving in this direction in many ways over the past decade or more. And we have made significant progress. We have achieved ISO 14001 third party certification in our Detroit manufacturing facility (as well as our European facilities in Uithoorn, The Netherlands and Barcelona, Spain). ISO 14001 focuses on environmental management with requirements for continuous improvement. We have achieved ISO 9001 certification at all our facilities. ISO 9001 is concerned with quality management and requires continuous improvement. LubeCare is a registered trademark of ILMA. ILMA is a registered trademark of the Independent Lubricant Manufacturers Association.
LubeCare: Quaker s product stewardship program. Based on the program developed by ILMA in which Quaker professionals continue to play significant roles, we developed a demanding product stewardship program under the LubeCare identity. Our program not only covers the five essential components, it also reveals the true depth of our planning, caring, and follow-through. 1. Management commitment: To provide policies, resources, and methods of accountability to the design, manufacture, responsible use, and disposal of lubricant products. For years, Quaker has been developing and implementing SHE policies that go well beyond what is required by governments and non-governmental organizations. We ve had a decided advantage in understanding the issues and framing our responses, based on our deep staff involvement in ILMA policy-making. In a way, the LubeCare program formalizes our activities, creating a cohesive structure, and ensuring communication, ethical consideration, and accountability at every level of management of our North American facilities. 2. Product design: To identify potential hazards and evaluate risks from the very beginning of the product design process. We have developed a process to help us control our research and new product activities. We use a stage gate model to identify potential product hazards and to evaluate risks throughout the cycle of design. We work to integrate safety, health and environmental considerations into our product designs. We evaluate raw materials, and once a formula has been developed, the formula approval process begins. A number of departments notably our SHE department have input for the final formulation template. This template contains information which addresses the Environmental Protection Agency (EPA), Department of Transportation (DOT), and Occupational Safety and Health Administration (OSHA) requirements, as well as the product manufacturing instructions. We then communicate all relevant information to our customers through our technical data sheets and our Material Safety Data Sheets (MSDS). 3. Management of the Manufacturer s Environment: To identify and control Quaker employee exposure to lubricant products and their components. With approval, the formulation template contains the SHE information needed to manufacture and ship the product. The manufacturing instructions describe the detailed manufacturing procedures and any personal protective equipment that is needed when making the product. Proper container labels and DOT shipping instructions are also included in the template. Plant operation procedures comply with applicable safety, health, and environmental requirements. The corporation is third party certified ISO 9001 for quality, and our Detroit facility is ISO 14001 third party certified for environmental performance. 4. Customer Education and Outreach: To communicate appropriate safety, health and environmental considerations and management practices to customers. Our communication and training initiatives with customers are based on OSHA s M A N A G E M E N T Y I T C O M M I T M E N T B I L T A U N C O A C 4
Hazard Communication Standard (HCS), have all the information required to 5. Accountability and Performance which is designed to protect against recognize chemical hazards and to take Evaluation: To evaluate relevant new chemical source illnesses and injuries by appropriate protective measures. We information and identify opportunities ensuring that employers and employees provide this information through the for continuous improvements. MSDS, detailed product labels, and on-site worker training. In fact, we are continuously available to customers. We have customer service lines to We are proactive, documenting product and hazard information from customers, and reviewing it to assess product hazards. provide high-value communication What s more, we have developed formal to the customers, and we maintain ways of reviewing our actions and our Emergency Hotline services to respond programs. We assess our hazard com- to transportation, environmental, and munication materials and procedures, medical issues as they arise. we assess new information relevant to ILMA joined an alliance with OSHA in 2004 based on the LubeCare program. The products developed through the product design as it becomes available, and we assess LubeCare on a periodic basis. alliance will provide useful health and We are leaders in safety, health and safety information to customers and environmental compliance. As these the lubricant industry. issues become more important, our fully staffed SHE group provides information on our products to IGN assure full compliance with regulations. Quaker Chemical Corporation is committed to ethical conduct M The Cycle of that is above reproach AN Product Stewardship UF There are five essential areas ACT that the LubeCare program covers. They represent a recurring URING cycle that allows for continuous improvement not only in the products and the product stew- at all times. Ethical and law-abiding behavior characterized by fairness, honesty and integrity is a standard expected of all those associated with the Company, and is expected by ardship program, but also in the all those who invest in or are served company s understanding of by the Company. We are committed to the importance of the program doing the right thing. and its commitment to it. CU S T O M ER ED UC ATION P RODUCT DES
Beyond compliance: Taking the next steps now. Our commitment and our program for product stewardship go far beyond traditional safety, health and environmental initiatives. Our effort is both stronger and broader, extending the focus to include product life cycle management, customer interaction, and dialogue on how to foster proper use, handling, recycling, and disposal of our products. What we are doing is not blue sky talk and planning, but is a very real effort. We ll describe in detail three exemplary initiatives that show the range of our work from ISO 14001 certification, to our comprehensive MSDSs, to the enormous range of industry organizations to which we contribute and from which we gain immeasurably in knowledge and experience. ISO 14001 beyond environmental compliance. Our ISO 14001 certification for our manufacturing facility is not required it s entirely voluntary. The ISO 14001 Environmental Management Standards (EMS) cover our environmental management systems, environmental auditing, life cycle assessment, environmental performance evaluation, and the environmental considerations in product standards. This work is helping us to establish and meet our own goals, by setting objectives and targets, and by creating organizational structures with standards for review and accountability, including top management oversight. Essentially, our ISO 14001 certification work shows that we have developed environmental policies that demonstrate a commitment to compliance with environmental regulations as well as to pollution prevention. MSDS real help for our customers, and other companies. OSHA s Hazard Communication Standard (HCS) ensures that employers and employees have sufficient information to recognize chemical hazards and take appropriate protective measures. We provide this information through product labels, through training, and through the MSDS. An MSDS describes the physical and chemical properties of the product, physical and health hazards (if any), the ways that people can be exposed to it, the precautions that should be taken when handling and using it, the emergency and first aid procedures that should be used in case of exposure, and the best ways of controlling the product. The MSDS is meant to help the employers and employees decide which products to use, how to use them safely, and how to react in emergency situations. Our MSDSs have been designed and refined to deliver all this information in a format that is both highly informative and easy to use. SAMPLE Date: If the MSDS has been revised or reviewed, the date shown will be the last time this was done. The MSDS is updated when new information becomes available. Name of the chemical: Same name must be used on the label. Emergency contact information: The manufacturer telephone number provided in this section can be used to obtain more safe handling information if you need it. The group, department or party responsible for preparing the MSDS can be contacted. Hazardous components: All potentially hazardous ingredients of the material must be listed on the MSDS. The approximate amount (percentage or percentage range) of each ingredient of the material is also provided. As defined by OSHA Standard 1910.1200 (the OSHA Haz-com standard), a hazardous chemical is one which is a physical hazard or a health hazard. 6
Industry organizations: Improving our company, the industry, and the environment. We are an active participant in organizations that are dedicated to improving safety, health and the environment. Quaker professionals contribute significant time and talent to these organizations often including involvement in governance and policy-making. This contribution is easily repaid by what we learn for improvement of our own programs, and by the improvements we make that affect our customers and the communities in which we do business. Following is a list of representative organizations with which we work: American Conference of Government Industrial Hygienists (ACGIH) is for interchange of experience and information among industrial hygiene workers. www.acgih.org American Industrial Hygiene Association (AIHA) supports professionals in their efforts to improve the health and well being of workers, the community, and the environment. www.aiha.org American Iron and Steel Technology (AIST) combines the Association of Iron and Steel Engineers (AISE) and the Iron and Steel Society to advance the technical development, production, processing, and application of iron and steel. www.aist.org American Oil Chemists Society (AOCS) is a global forum for those with a professional interest in the science and technology of fats, oils, surfactants, and related materials. www.aocs.org American Society for Microbiology (ASM) The ASM is a scientific society of individuals interested in the microbiological sciences. The Society s mission is to advance microbiological sciences through the pursuit of scientific knowledge and dissemination of the results of fundamental and applied research. www.asm.org American Society for Quality (ASQ) advances knowledge exchange to improve business results, and to create better workplaces and communities worldwide. www.asq.org American Society for Testing and Materials (ASTM) is one of the largest voluntary standards development organizations in the world. www.astm.org American Society of Safety Engineers (ASSE) members manage, supervise and consult on safety, health, and environmental issues in industry, insurance, government and education. www.asse.org Association of Professional Industrial Hygienists, Inc. (APIH) offers credentialing to industrial hygienists; designated by RPIH Registered Professional Industrial Hygienist. www.apih.us Association of Records Managers & Administrators (ARMA) is a not-for-profit association and the leading authority on managing records and information paper and electronic. www.arma.org CMS Forum has a mission to grow the awareness and practice of economically and environmentally beneficial chemical management services. It was initiated by a group of leading CMS suppliers including Quaker. www.chemicalstrategies.org/cms-forum Independent Lubricant Manufacturers Association (ILMA) was established to provide advocacy, networking, and collaboration opportunities for its members. Promotes industry integrity through an enforceable code of ethics. www.ilma.org Institute of Hazardous Materials Mgmt (IHMM ) credentials Certified Hazardous Materials Managers (CHMM ) who are certified to manage, track, and secure hazardous materials. www.ihmm.org Nat l Association for Environmental Mgmt (NAEM) is dedicated to advancing the knowledge and practice of safety, health and environmental management. www.naem.org National Fluid Power Association (NFPA) has a mission to advance hydraulic and pneumatic motion control technology and deliver services that foster member s success. www.nfpa.com National Safety Council (NSC) is a NGO dedicated to protecting life and promoting health. www.nsc.org PA Chemical Industry Council (PCIC) works toward continuous improvement of the chemical industry through public policy advocacy, communication, education, and the promotion of the principles of Responsible Care. www.pcic.org Society for Chemical Hazard Communication (SCHC) promotes the improvement of the business of hazard communication for chemicals. www.schc.org Society of Tribologists and Lubrication Engineers (STLE) has a mission to foster innovation, improve performance of equipment and products, and to conserve resources and protect the environment. www.stle.org Society of Manufacturing Engineers (SME) is the leading resource for the people and information that will advance manufacturing knowledge and practice. SME and Quaker share a commitment to continuous learning. www.sme.org Suppliers Partnership for the Environment (SP) is a partnership between auto manufacturers, their suppliers, and the US EPA. It s a forum for sharing best practices throughout the supply chain. www.supplierspartnership.org The work goes on. We are not only keeping up with best practices in the industry, we are helping to set them, support them, and disseminate them. Our work within the company and throughout the many facets of our industry and its associated disciplines moves everyone forward, and helps to improve business for our customers and quality of life for our communities.
Useful resources and websites. GENERAL: American Chemical Society (ACS) www.chemistry.org/portal/chemistry American Chemistry Council (ACC) www.americanchemistry.com American Conference of Governmental Industrial Hygienists (ACGIH) www.acgih.org American Industrial Hygiene Association (AIHA) www.aiha.org American National Standards Institute (ANSI) www.ansi.org American Petroleum Institute (API) www.api.org American Society of Safety Engineers (ASSE) www.asse.org American Society of Testing & Materials (ASTM) www.astm.org ChemAlliance www.chemalliance.org Chemical Educational Foundation (CEF) www.chemed.org Dangerous Goods Advisory Council (DGAC) www.hmac.org Independent Lubricant Manufacturers Association (ILMA ) www.ilma.org ILMA-OSHA Alliance www.osha.gov/dcsp/alliances/ilma National Fire Protection Association (NFPA) www.nfpa.org National Safety Council (NSC) www.nsc.org Society of Tribologists and Lubrication Engineers (STLE) www.stle.org GOVERNMENT: Centers for Disease Control (CDC) www.cdc.gov Department of Transportation (DOT) www.dot.gov Environmental Protection Agency (EPA) www.epa.gov National Institute for Occupational Safety & Health (NIOSH) www.cdc.gov/niosh National Institute of Health (NIH) www.nih.gov Occupational Safety & Health Administration (OSHA) www.osha.gov OSHA s Hazard Communication Website www.osha.gov/sltc/hazardcommunications/ whatishazcom and www.osha.gov/sltc/ hazardcommunications/index METALWORKING FLUIDS: Cutting Fluid Management: A Guide for Small Shops (Iowa Waste Reduction Center) www.iwrc.org/pubs/cuttingfluid03.pdf Management of the Metal Removal Fluid Environment (Organization Resources Counselors) www.aware-services.com/orc OSHA Metalworking Fluids Best Practices Manual www.osha.gov/sltc/metalworkingfluids/ metalworkingfluids_manual Prevention of Skin Problems When Working With Metalworking Fluids (State of Washington Department of Labor and Industries) www.lni.wa.gov/safety/research/ Dermatitis/files/mwf_skin.pdf What You Need to Know About Occupational Exposure to Metalworking Fluids (NIOSH) www.cdc.gov/niosh/98-116 quakerchem.com