Everything You Need to Know About Effective Mobile Device Management mastering the mobile workplace
Table of Contents Introduction... 3 1. What exactly is Mobility Management Anyway?... 4 Impenetrable and Uninterruptable...4 Scalable and Flexible...4 2. Why Mobility Management?...5 Keep the Data in and the Disease Out...5 Comply with Industry Codes and Regulations...5 3. Mobility Management Strategy Considerations...6 Network, Systems and Infrastructure...6 Integrity and Security...6 Mobile Access and Utilization...6 4. Supporting Your Mobility Management Strategy...7 Mobile Device Management...7 App Management...7 Mobile Content Management...7 5. All Covered Mobile Management Services...8 2
Introduction Growth. Mobility is changing the way we live our lives. We ve gone from a world that only had 500 million telephone lines in 1990 1 to one in which there will soon be more active cellphones than people. 2 Tablets, meanwhile, are forecasted to reach 468 million by 2017. 3 With such an explosive growth of mobile devices, it s no surprise that people have started bringing them into the workplace. This bring-your-own-device (BYOD) phenomenon the term used to describe the practice of employees using their own devices for work tasks has both pros and cons for employers. The beauty of BYOD is that organizations can empower hundreds or thousands of employees with all the business advantages of mobility without investing huge amounts of money in corporateissued mobile hardware. But opening up your organization s systems to a host of unmonitored mobile devices doesn t come without risks. Security breaches, data loss or corruption, and non-compliance with industry regulations are just a few. Of course, businesses can choose to provide employees with company-owned mobile devices and prohibit the use of personal devices to access their systems. But even then, how can organizations enforce such a policy effectively? Managing the use of mobile devices in the workplace is one of the toughest IT challenges faced by employers today. If your company isn t yet leveraging the advantages of a mobility management solution, you might already find yourself burdened by the security, authorization and compliance concerns that accompany the rapid growth of mobile business and commerce. 3
1 What Exactly is Mobility Management Anyway? Flexibility. Enterprise mobility management encompasses a strategy, platform and system of processes to enable integration of your enterprise technology with mobile devices, whether they are laptop computers, tablets or smartphones. Very soon, you ll be able to add lots of other mobile devices to this list as the Internet of Things continues to become more widespread. It doesn t matter if the mobile devices are deployed by your company or are the personal property of your employees. Mobility management connects them to your enterprise solutions in a controlled manner, protecting your company, its customers and your staff from security breaches. Much more than just a security measure, though, mobility management also enables you to leverage mobile technology for improvements in business adaptability, productivity and ultimately profi tability. Impenetrable and Uninterruptable Few business leaders will refute the advantages of giving their workforce access to enterprise systems remotely, in real time. Tangible benefi ts of mobile technology include productivity, fl exibility and improved customer experience. Mobility management renders data many times less vulnerable, protecting sensitive information and intellectual property from loss, theft or ransoming attempts. A single platform links mobile users to all your enterprise solutions as well as to your servers, email infrastructure and certifi cate authorities. Through this platform, your authorized mobile users access is controlled, monitored, managed and secured, using encryption and identity certifi cates, as well as your own security, malware and antivirus protections. Security is provided at a level that will keep opportunist cyber-criminals at bay and seeking easier pickings elsewhere. Scalable and Flexible The best mobility management platforms are available with multiple deployment options. This allows you to keep total control of your solutions in your own environment or enjoy low-cost implementation with a cloud-hosted service. Of the two types of deployment model, cloud mobility management is the most straightforward when it comes to scalability, since you don t have the concerns of hardware capacity. Cloudbased mobility management systems can be scaled up easily as your business grows, and better still, the hard work is taken care of by your service provider. Mobility management has the fl exibility to let you control any type of device, regardless of operating system, brand and whether it is owned by your company or by your employee. Of course, that s where your mobile management strategy comes into play. Management of all the devices that connect to your network is arguably simpler if you only allow access by company-deployed equipment. With this type of strategy, you simply deny access to all but your own mobile devices. 4
2 Why Mobility Management? Security. BYOD may enhance the working experience of employees, allowing them to do their jobs without being confi ned to a traditional desktop computer, but it also leaves businesses susceptible to a host of security threats and other risks. Keep the Data in and the Disease Out BYOD can expose your systems to malware, viruses and attacks by hackers unless access is effectively controlled and managed. Moreover, the risks are not limited to what might intentionally sneak into your network. In an uncontrolled BYOD environment, the risks of sensitive data being unintentionally leaked into the public domain are amplifi ed. Implementing a mobility management policy helps to reduce these risks by guiding your employees in their use of personal devices for performing their duties. By adding mobility management software to actually enforce procedures through automation, you can further protect your business data from compromise and reduce the labor involved in doing so. Comply with Industry Codes and Regulations While it s in the interest of every business to protect data from being lost, stolen or corrupted, in some industries, it s an unavoidable obligation. Indeed, a number of industries are now bound by legal directives concerned with data protection. HIPAA regulations in the healthcare sector are a prime example of this strict industry governance. Failing to comply with these regulations can be an expensive affair, not only in hard fi nancial terms, but also with regard to credibility and trust among the affected customer population. Regulatory compliance requires that you have a policy in place, and when you have a policy, you have to ensure that all employees comply with its stipulations. Without a mobility management platform, maintaining the compliance of more than a handful of devices is a formidable challenge. VIRUSES ACKERSMAL ATTACKS MALWARE STOLEN DATA MALWARE DATA 5
3 Mobility Management Strategy Considerations Streamlined. Adoption of mobility management strategy, policies and processes no longer has to be over-complicated. A mobility management platform provides the three key things your company needs to manage an unpredictable array of devices connecting regularly to your network. Those three things are user access, security and automated policy enforcement; however, to manage those three things, you first need to define how the mobility needs of your business operation will be met. Network, Systems and Infrastructure First, you need to understand where your company is now and where it needs to get to in terms of your network infrastructure and its ability to support a BYOD setup. Your strategy will define your objectives. A gap analysis will be required to understand your current system capabilities and the improvements needed to support a multitude of connected devices. Integrity and Security Once you have your infrastructure plans in place, it s time to move on to security and how you will protect your data. In USER ACCESS 3 KEY CONSIDERATIONS FOR EFFECTIVE MOBILE MANAGEMENT AUTOMATED POLICY ENFORCEMENT fact, your security strategy should ideally encompass more than just keeping out the hackers. They should also include the following considerations: Integrity Is your data protected against malware, corruption and loss? Continuity Do you have a robust network that can maintain productivity in the event of a system failure? Contingency Are you able to preserve your business reputation in the event of a security breach? SECURITY Mobile Access and Utilization With your infrastructure needs established and plans in place to keep out unwanted visitors, it s time to consider the visitors you do want your employees and business partners. With a mobility management strategy, there is a lot to cover here. Begin by asking the following questions: 1. How will you segregate your internal applications and data from your employees personal apps and usage? 2. Who needs mobile access and what do they need to access? 3. How will you define user profiles for employees and others to whom you grant mobile access? 4. What permissions and privileges do you need to provide and maintain control of? 5. What devices and operating systems do you need to support? 6. What integrations do you require? 7. How will you engage users in the need to have control over their devices? The best mobility management software gives you all the functionality and capability needed to control connected devices and their use for business activity. Of course, like any IT solution, mobility management requires careful planning and a systematic approach to implementation and deployment. Selecting the right combination of product and vendor is an important first step on the path to effective mobility management. 6
4 Supporting Your Mobility Management Strategy MOBILE DEVICE MANAGEMENT STRATEGY APP MANAGEMENT MOBILE CONTENT MANAGEMENT Structure. When selecting a mobility management solution that best suits your company s individual needs, there are three components it should have: mobile device management, app management and mobile content management. Mobile Device Management Mobile Device Management simplifi es the control of all mobile devices used to access your business IT solutions. The service allows you to manage many devices from a single console with features that include: AD/LDAP integration Simple and consistent device enrollment fl ow Custom device profi les Continuous monitoring for compliance threats Easy-to-understand dashboards and a central portal for fast access to information Device messaging and commands Advanced reporting from within the console or via fi le export to business intelligence solutions App Management Controlling connected devices is only part of the mobility management challenge. With millions of apps available for users to download and malware threats growing at an alarming rate, your business data is at risk without effective app management. App wrapping is a way of securing the apps that you authorize for use in your business. This feature adds an extra layer of security to the apps your employees use. It works in combination with the mobile device management console to effectively isolate your business apps from device users personal software. App management also lets you control which apps employees can download. You can also push apps automatically to enrolled devices. Mobile Content Management A comprehensive mobility management solution should also address the content your employees can access, store and distribute by way of their mobile devices. An effective mobile content management feature locks your corporate content away from security threats, while allowing your workforce the access they need to work collaboratively using productivity software, such as Microsoft Offi ce and iwork. 7
5 All Covered Mobile Management Services Quality. All Covered combines expertise with best-in-class software products to cover your entire range of enterprise mobility management needs. In addition to covering your software needs, All Covered provides services to help you build and maintain a mobility management strategy, keep your systems secure and free from threats, and make downtime and infrastructure vulnerabilities a thing of the past. Contact us at 866-446-1133 to find out more about: Top-to-bottom IT strategy and implementation Cloud computing solutions Data back-up and recovery services IT security assessments and management Our team is here to make sure your mobility management needs are All Covered. 8
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