Single Store and Retail Chain Stores

Single Store and Retail Chain Stores Complete Retail Supply Chain & Point of Sale Software LumenSoft Technologies Completely Barcode enabled

Contents LumenSoft Customers P-2 Brief Company Profile P-4 Executive Summary P-5 Candela Introduction P-6 Candela for Business Verticals Candela Highlights P-9 Candela Features Detail P-10 Which Candela Version suits your Business P-24 Version Comparison P-25 Customer Testimonials P-30 P-8 1

2 LumenSoft Customers

LumenSoft Customers 3

Introduction LumenSoft Technologies (Pvt.) Ltd. is an information technology consulting company operating since February 2000. LumenSoft provides pre-packaged software solutions for retail industry. Products are available for single location stores and retail chain stores. Services include software installation, user training, after sale support and product upgrades. LumenSoft also provides retail consultancy regarding industry best practices which maximizes value for investment made by the customers. LumenSoft solution is being used by diverse retail segments including apparel, footwear, fabrics, cosmetics, toys, pharmacy, grocery, electrical appliances and gift items. This includes single location stores and multi-location stores. LumenSoft Products 4 Candela - Retail Management System Candela is a complete barcode enabled solution for management of retail businesses. It enables the retailer to manage purchases, inventories and sales. Candela works for single location retail stores and also for retail chain stores. It manages sales and optimizes inventory across multiple outlets of a retail organization. With Candela, multi-location retail management becomes as effective and effortless operation. Lightwave - Accounting System LumenSoft Lightwave provides quick and easy implementation, accurate and timely processing of all accounting transactions and improve decision support through better reporting and analysis. It enables you to make informed strategic and operational decisions at moment's choice. Lightwave provides accurate financial reports including income statement, trial balance, cash flow and balance sheet. Lightwave is available for single company and multi-company. Candela Business Intelligence (BI) To make better decisions faster, business executives and managers need relevant and useful facts at their fingertips. Usually there is often a large gap between the information that decision makers require and the mountains of data that businesses collect every day through purchases, stock movements, and point of sale operations. This is called "analysis gap". Candela BI bridges this gap and enables the management to get desired information for decision support. Quantum e-store BI Business Analytics Made Simple for Candela Users quantum e-store Complete solution for your E Commerce needs. Now Candela powered businesses can sell online with Quantum e-store. Take your brick and mortar business online. Increase your market reach having your store open 24/7. You can start selling online with minimal investment. Multiple payment options for your customers are available. Quantum e-store is completely integrated with Candela RMS.

Executive Summary This document is a software product information guide for LumenSoft Technologies Product Candela. Candela is a brand name for the product which is an excellent and unmatched solution for Retail Operations Management. A brief description of the product introduces the reader to the product and major functionality and features are briefly explained. 5

6 Candela (Retail Management System) is a complete barcode enabled solution for managing the operations of small to mid sized retail business. Candela offers retailers a feature-set designed for dynamic and growing companies. Software can be enhanced and its versions can be upgraded with business growth. Candela facilitates easier barcode enabled POS functions, vendor management, customer management, inventory tracking and optimization, accounting, and business analysis. Candela is developed by a team of professionals having 100+ man years of experience in retailing domain. Research has been conducted regarding the issues and problems of retail operations and solutions are designed which represent industry best practices. Candela has evolved during last ELEVEN years of operation at leading retail stores (including many Retail Chain Stores of Top brands) The concept behind Candela is that the retailers can have immediate access to the right information. They can stay current with the changing information of any of the outlets (stores). Up to date information of inventory and sales is available at the desktop of the decision makers. LumenSoft Candela is available as two modules: Store Module and Back-Office. Candela RMS Store Module provides a complete retail solution that can be run as a stand-alone application in individual stores, as well as connected to the head office using Candela Back- Office. Candela RMS Back-Office Module equips retail chains or multi-store businesses to roll up and manage data for all stores from the head office. In Candela, different departments can be configured in one of the two ways. First configuration is called Standard configuration and is designed to manage the retail operations of grocery, cosmetics, pharmacy and other similar product lines. Second configuration is called Assortment configuration and is designed for retail management of garments, footwear and similar product lines. This configuration has extensive support for assortments and management of product sizes and colors. All entries and reports are available in easy to use matrix of products and sizes. Candela Introduction

All standard POS hardware can be connected to Candela for managing the retail operations. Any standard Barcode scanner can be connected to Candela for scanning of barcodes. Data Collectors can also be connected to the system. Customer receipts can be printed by connecting retail receipt printers, thermal printers, laser printers, or ordinary dot matrix printers. Barcodes can be printed using special barcode printers or ordinary laser printers. Customer display or Pole display can also be connected to the system to show invoice details to the customers during product scanning. Cash drawer can be connected to the system which opens up automatically when a new invoice is generated by the system. Use of Candela guarantees significant improvement in sales to stock ratio. This means, a retail business can achieve existing sales levels with much less stocks thereby increasing profitability. Candela is a powerful tool for management of inventory of retail chain stores. Its intelligent inventory distribution and optimization algorithms maintain the required inventory at stores. Stock transfers between stores is automated and centrally managed through head office. For retail chains, the data transfer from shops to the back office server (head office) is very simple and occurs with a click of a button. The data can be transferred using the internet. Data transfer is done in Batch Mode and shops can perform all operations in the absence of internet connectivity and thus have full site autonomy. Information Exchange between H.O and Branches 7

Candela for different business 1. Apparel Retail Solutions 2. Footwear Retail Solutions 3. Grocery Retail Solutions verticals 4. Fabrics Retail Solutions 5. Books & Stationery Retail Solutions 6. Pharmacy Retail Solutions 7. Bakery & Confectionery 8. Restaurant Retail Solutions 8

Candela Highlights Complete barcode enabled software (sales, purchase, stocks, audits, loyalty club) Training Mode User Access Security management Multi-lingual support Multi-Currency support Communication module (SMS, Email) Flexible product definition (add size & colours) Product Assembly Creation (Product Recipe or Bill of Material) Invoice generation and point of sales (all retail hardware can be connected) Touch Screen Facility for POS Non-payment POS terminals for un-posted invoices Daily Accounts Closing and Cash Reconciliation Off-Line POS Tills Override Log-in Facility Customer Advance Orders Extensive discount management support Supplier management and payable tracking Purchase order balance receivable tracking Inventory management and re-order levels Adjustment of re-order levels based on Sales History Physical audits and stock takes Pilferage control at retail outlets and warehouses Customer loyalty program points redemption system Customer Complaints Management Employee Attendence Management Centralized management of retail chain operations One step data transfer from shops and warehouses Stock transfer and optimization algorithms Automated stock refilling at retail outlets Centralized messaging system between shops and head office Product search facility at shops Franchise shops management Comprehensive reports for business analysis Reports customization according to user needs 9

Complete Bar Code Enabled Software The system uses a bar code reader to enter sales and transfer of different products. However manual entry is also possible. This ensures the integrity of data and reduces the chances of manual errors. Facility of bar code generation from system Bar code style can be selected from the available templates Sales and returns through bar codes Physical audits through bar codes Stock dispatches and receipts through bar codes Support of Hand Held Scanners (data collectors) throughout system Training Mode Candela Features Detail In Candela we can configure Training Mode. This enables the users to do practice of different operations without affecting actual data. Training mode can be configured with current system data Same User Login and security rights are used for training mode Training Mode is in different color scheme and layout to avoid confusion User Access Security Management The system is secure and only authorized users can operate the system. There is a user access management system which allows access to the users to only those areas for which permission is granted to them. For example, a salesman may not be given the rights to inventory management section. Also, all the actions being performed by a user are logged and record is kept for any future use. 10 The administrator of the system can define system users. Only these users can use the software The administrator can make different user groups and assign different privileges to those groups. All users who are made part of a group, get the rights and privileges associated with that group

The system has a logging mechanism. All the actions performed by the user, which change the state of the system, are logged. Later on, administrator can see reports related to user activities Multi-lingual Support (Urdu, English, Arabic etc.) Candela provides multi-lingual support. Both Left-to-Right and Right-to-Left languages are supported. User can edit the dictionary to suit his own requirements. System language can be different from user languages Different users can have different languages for interface and messaging Multi Currency Functionality In Candela Multi-Currency capability is provided. This enables the retailers to extend their retail operations across different countries with different operating currencies Configuration of different Currency for each shop Link of all currencies with the base currency Head office reporting (selective) in Base currency Printing of barcodes labels for shops in respective currencies Communication Module (SMS, Email) Reports can be configured against a schedule. Then based on this schedule reports are emailed automatically to different system users. Scheduling can be done on daily, weekly, or monthly basis. Selected reports can be scheduled for email delivery All Reports can be emailed on demand SMS can be generated for customers and suppliers System can generate SM S when invoice is made at POS System generated SMS can be configured for different activities and transactions 11

Flexible Product Definition System provides options to define products and their attributes based on user preferences. A large number of user defined attributes can be assigned to products. Attributes can be hierarchical and linear. These product attributes are used to get reports for sales, order point, audit, and stocks. Flexible SKU definition is available in Candela Flexible Code Length 3 to 15 Characters Product Code can be Numeric or Alpha-numeric Same style code with different sizes and colors Product prices can be different for different colors and sizes Product pictures can be attached and are available while making invoices Product pictures are also available in sales reports, ageing reports. and purchase order printing Product Assembly Creation (Product Recipe or Bill of Material) Candela allows the users to define product assemblies. For each product assembly, its recipe or BOM can be defined Cost changes in recipe is reflected in assembly cost User can assemble or disassemble product assemblies Assemblies can automatically be created based on sales quantities and thus raw materials consumption is recorded by the system 12

Invoice Generation and Point of Sales Candela has an integrated point of sales terminal which facilitates all the operations to be performed by sales staff at retail outlets. Point of sales is very easy to use and can be operated by salesmen with very little training. Candela generates invoices for sales to customers. Shop staff can be restricted from view of previously made invoices. The system handles the customer sales and returns at the retail outlets Multiple point of sales terminals can be used at any retail outlet During clearance sales, the discounts are calculated by the system and invoice is generated accordingly Touch Screen Facility for POS Candela POS provides touch screen facility. This facility can be switched ON or OFF for each POS. All numeric entries can be done through touch key pad Multiple Item Groups and products can be configured Non-Payment POS Terminals Candela provides mechanism to make bills or delivery-chalan using Non Payment Tills. These Bills when scanned at payment counters are automatically converted to Invoices. Non-payment Tills can be used to generate quotations Invoice Templates can be made for frequently sold items Re-scanning of bills can be blocked 13

Daily Accounts Closing and Cash Reconciliation Candela allows multiple cash tills at retail outlets. Also, multiple shifts can be managed in Candela. For Each cash till and for every shift cash reconciliation is done by the system and cash differences are reported. Each casheir is responsible for his own cash. Opening cash can be provided to each casheir at start of the day. Cash available from the previous day/shift is added to the opening cash of next day/shift for the POS. Candela generates reports for every till and consolidated report for entire shop. Shop manager can handle cash transactions other than invoices like daily expenses, supplier payments, customer credit receipts etc. After shift/day closing the accounts are locked and changes can not be made Off-Line POS Tills Candela provides functionality to configure the POS Tills as Off-Line. In this mode the Tills work independent of the Shop Server. In case the shop server goes down or there is a network disconnection between shop server and the Till, the POS operations are not affected. The Off-Line Tills are synchronized with the shop server at regular intervals. Override Log-in Facility Candela provides Override or Supervisory login facility for POS operations. If some operation is required for which Cashier is not authorized, the supervisor can login and do the required task. The cashier is not required to logout. The supervisor just logs in the system by suppressing the cashier login. When supervisor logs out, the previous login is automatically restored Override login without need to log out previous user Override login possible with the employee swipe card 14

Customer Orders & Layaway Management In Candela you can book Advance Orders or manage Layaways. For customer Advance orders, advance payment is taken and inventory is affected when order is closed with final payment. For Layaway, inventory is affected when advance payment is made Advance orders are booked with advance payment Inventory is reduced when order is closed on receipt of final payment Purchase order can be created against customer orders Layaway can be managed where inventory is reduced with advance payment Extensive Discount Management Support Candela provides a powerful discount management module to manage discounts. These discounts are automatically applied while making invoices. Discounts can be applied to selected or all products Discounts can be applied to selected or all shops Discounts can be percentage discounts, flat discounts, fixed price discounts, invoice value discounts, quantity discounts Discounts are applied only during a given date range Discounts can also be configured for certain days of the week. For example, Tuesday and Thursday. On other days discounts will not be applied Discounts can also be configured for certain clock time. For example, from 3PM to 5PM. Discounts will be applied only for these two hours 15

Supplier Management Module The system has an integrated vendor module. This enables the users to manage the vendors and their accounts. Also there is a provision for direct purchases and consignment purchases. Maintain vendor ledgers Generate Purchase Orders from System Create GRN (goods receipt notes) against the issued PO Tracking of balance receivable goods against POs Printing of Product pictures on Purchase Orders Manual & Automated Purchase Order Generation Candela provides the facility to generate the purchase orders for the suppliers. Purchase orders can be generated manually or using system support. Candela can be configured to make the purchase orders mandatory or keep them optional. Generate Purchase orders based on sales of one or more shops Generate Purchase orders based on re-order levels for products Attach products to suppliers for quick Purchase Order generation Load Purchase orders through text files or data collectors Purchase orders can be entered and kept in temporary area and then it can be finalized later. Print product pictures with purchase orders Make purchase order for customer advance orders For Assortment version, Purchase Orders can be made in Matrix format for fast entry Block products for Purchase Orders 16

Goods Receipt Note (GRN) Candela provides facility to make goods receipt note (GRN). These GRNs can be made directly by feeding products on this screen or can be loaded by giving reference of a Purchase Order (PO). Multiple GRNs can be made against one PO if the delivery is done in parts Create GRN based on already made purchase order GRN can be entered and kept in temporary area and then it can be finalized later. Load GRNs through text files or data collectors Print barcodes directly based on the products and their quantities in GRN Apply discounts and taxes against GRN totals or against individual GRN items For Assortment version, GRN can be made in Matrix format for fast entry Inventory Management and Re-Order Levels In any retail business the key to success is to maintain a sales-to-stock ratio as high as possible. This means that we should be able to generate maximum sales with minimum stock. Inventory management enables the business to obtain a high service level with minimum stock-out (missed sales) cost. Re-order level for every stock item (SKU) can be defined Re-order for same stock item may be different for different locations Analysis of slow moving and fast moving products can be easily done Order point analysis can be done to check stock items above maximum levels and below minimum levels Adjustment of Re-order level based on Sales History Candela provides the facility to automatically set the product re-order levels based on sales history. These re-order levels are then used while making purchase orders to suppliers and stock transfer orders for different retail outlets Calculation of re-order levels based on sales history Min, Opt, Max re-order levels can be set for required Days of Stock Re-order levels can be set based on any shop sales history 17

Physical Audits and Stock Takes The system stores the result of physical inventory checks and reports any discrepancies. It is possible to perform inventory check manually and enter the results or to carry out this action through bar code reader. Candela allows to carryout physical audit of every Rack or Cabinet separately Candela makes it very easy to feed the physical audit data It is not mandatory to freeze the operations during staock audit. Stock audit can be finalized and approved any time in future. The system allows the users to reverse the implementation of physical audits Hand held scanner (data collector) can be used for physical audits Physical audits can be carried out during the day along with sales and returns Pilferage Control at Retail Outlets and Warehouses If the owner of a business is not sitting at a retail outlet, pilferage control becomes a challenge. Candela enables the management to track the movement of goods at different retail outlets. Reconciliation between head office and retail outlets is done by the system and differences, if any, are tracked within seconds. Product audit to check the entire movement of stocks Re-conciliation capability to compare the head office and retail outlet records Daily movement and in-transit stocks tracking Analysis of wastage trends physical audit and stock movement Customer Loyalty Club 18 User can manage loyalty club and issue membership cards through the system. Points earning and redemption system is available where points are earned during purchases and can be redeemed by customers later. Complete track of member purchases and buying pattern is maintained. Member communication is facilitated through system generated letters.

Ability to generate loyalty cards Points earning and redemption system Issue silver, gold and platinum cards to members Analyze member sales Customer complaints Management Effective customer service should be provided to maintain a long-term relationship with the customer. If the customer complaints and claims about defective products are handled quickly, the relationship becomes stronger. Ability to handle the customer complaints Customer complaints and claims against defective products Complete workflow is implemented Employee Attendance Management Candela provides attendance module for shop employees. This facility is available for single location stores and also for multi-location stores. Attendance data from all shops is available at the head office. Attendance through barcode or RFID card Printing of Employee Cards through System Attendance reporting at shops and head office Barcode Designer Candela provides the facility to design required barcodes (for selected barcode printers). Users can select the information which they want to print on the barcodes Visual interface for designing of barcodes Select data fields and adjust their location for printing on the barcodes Designed barcodes are saved as templates and can be used when needed 19

Customer and Supplier Ledgers Customer and Supplier ledgers can be maintained in Candela. When we create a Goods Receipt Note (GRN) or Good Return Note (GRR) the supplier ledger is updated. Similarly, we can sell products to customers on credit and maintain their ledgers. Customers can be defined as credit customers. Then ledgers are maintained for these customers. Customers credit limits can be defined for credit customers Suppliers ledgers are maintained when purchase is made on Credit Centralized Management of Retail Operations Availability of complete data regarding sales and stocks, at a centralized location, is essential for accurate and timely business decisions. Sales and stocks information from different retail outlets is made available at the head office. Similarly, stocks information of all warehouses is available at the head office. Candela provides centralized data into one single, unified source Data from all warehouses and retail outlets is available at head office Centralized data helps in good decision making within the retail enterprise One Step Data Transfer from Shops and Warehouses Information transfer from shops and warehouses should be very simple, reliable, and one step process. This activity is to be done by salesmen and store in-charge, therefore, it should be very easy to perform. Candela makes this operation extremely simple and does not involve any one from head office. Salesmen can transfer the data to the head office with a click of a button. Single-click Bi-directional data transfer from retail outlets and warehouses Extremely simple and efficient operation No head office involvement is required during data transfer Data transfer can be done over a phone connection (phone to phone) Data transfer can be done over the internet connection 20

Stock Transfer & Optimization Algorithms The system can handle the transfer of inventory from one branch to another. In such cases the inventory of the source is adjusted on dispatch, while the inventory of the destination is adjusted on the receipt of the goods. The system keeps the track of the inventory and stocks which are in transit i.e. which are dispatched from one location but are not received by the other location. Stocks are optimized across retail outlets based on shop priorities Automated transfers based on inventory re-order levels Excess Inventory stock outs based on inventory levels Season End stock outs All stock transfers take care of in-transit stocks Automated Stock Refilling at Retail Outlets One of the core strengths of Candela lies in the automated stock distribution ability. Candela enables the users to transfer the stocks to the retail outlets automatically. The system has information about the sales and inventory of retail outlets. Based on this information, the system generates stock transfer orders for all retail outlets. Manually it is not possible to calculate what is required at each outlet Candela calculates the required quantities automatically according to inventory re-order levels Many Stock optimization algorithms are built in Candela to suit routine business needs Mismatch between the dispatched stocks and received stocks is handled by the system 21

Centralized Messaging System For a retail chain operation, all policies and instructions should be sent to all retail outlets. Because of geographical distance and different operating hours, the communication becomes very essential. Candela enables the business to carry out internal messaging along with a history. Operation timings differ for retail outlets and head office A tool to communicate the policies and decisions of head office Two-way messaging between retail outlets (warehouses) and head office All communication is logged and available for future us Product Search Facility at Shops Sometimes a customer asks for a product which is currently not available at the store. This can result in customer dissatisfaction and missed sales. Candela enables the shop staff to look for product availability at other stores and warehouses. Franchise Shops Management Candela enables the management to configure the retail outlets as company owned or franchised. For Franchised shops, the profit and expense sharing mechanism is defined. Franchisee account management becomes effortless and complete history is maintained. Gross Revenue sharing ratio between owner and Franchisee Discount sharing ratio between owner and Franchisee Sharing of expenses between owner and Franchisee Sharing ratio for Member discounts 22

Comprehensive Reports for Business Analysis Candela provides a variety of reports to analyse sales, stocks, inventory movement etc. For all the reports a flexible criteria can be given by the user. Reports can be exported to excel or comma separated files for further analysis. Reports are divided into the following categories: Sales Reports Stocks Reports Audit Reports Movement Reports Purchase Reports Product Reports Accounts Reports Customers Reports Franchise Reports Report Groups (i.e Receipt Printer Reports) Report Customization according to user needs Candela allows the users to customized different reports to meet their own requirements. Information can be added or removed, appearance formatting can be done and those reports can be saved for future quick reference. 23

24 LumenSoft Candela RMS Personal Edition Lumensoft Candela RMS personal edition provides single-store retailers or wholesalers an easy-to-use, cost effective and complete software product that helps them perform all retail operations including sales, inventory management, purchase, stock takes, and customer management. Strong and comprehensive reporting provides decision support in all critical operations of the business. This application saves time and money by automating store operations at an affordable price. The solution can be integrated with LumenSoft Accounting Software (Lightwave) to make an integrated retailing and financial management solution. LumenSoft Candela RMS Professional Edition This version of Candela is a cost effective retail management POS solution for small and midmarket retailers or wholesalers operating multiple stores or chains of stores. Candela Back-office is placed at the central location and all outlets and warehouses terminals are connected to this back-office using the Internet. It can be considered a scaled down enterprise edition with limited features of stock optimization. Due to its reduced cost it fits into budgets of small businesses and start ups. It offers functionality such as multi-dimensional inventory management, stock movement across different stores and warehouses, customized reporting, purchase management including PO and GRN. The solution can be integrated with Accounting Software (Lightwave) to make an integrated retailing and financial management solution. LumenSoft Candela RMS Enterprise Edition This version of Candela is an enhanced POS solution for small and mid-market retailers operating multiple stores and chains of stores. Candela Back-office is placed at the central location and all outlets and warehouses terminals are connected to this back-office using the Internet. It includes all functionality of professional edition and in addition it has got rich functionality to control and optimize stocks across the chain of stores. It offers functionality such as multi-dimensional inventory management, intelligent stock movement across different stores and warehouses, automated adjustment of reorder levels based on sales history, centralized messaging system. It can be customized and configured for specific business requirements, and is flexible enough to adapt to dynamic and challenging business requirements of retail chains. The solution can be integrated with LumenSoft Accounting Software (Lightwave) to make an integrated retailing and financial management solution. Which Candela version suits your business?

Feature Personal Edition Professional Edition Enterprise Edition For single stores or multiple independently operated stores Use Candela Training Mode to provide training to new and existing users. Activities performed in training mode do not affect the actual operations Facility of Supervisory or Override login. Supervisor can perform restricted operations by suppressing the cashier login Efficiently manage and track inventory within store, set three reorder levels for all items Define assembly products and manage recipe (bill of material) of such products. Assemble products through consumption of raw materials SMS integration for different Candela activities like Sales, GRN, Audit etc. On demand SMS can be generated for Customer Club and suppliers Automatically generate purchase orders based on reorder points and restock levels. Track the PO balance receivables Attach products to suppliers & generate automated Purchase orders based on sales history Import items, all attributes of items, and supplier information from Microsoft Office Excel Manage multiple item dimensions - for example, color and size View sales, purchase, inventory, movement and audit information in dynamic reports Select and print barcodes for inventory items from available barcode templates, print barcode based on GRN, use pre-printed barcodes Design Barcodes through the system by using interactive Barcode Designer 25

Feature Personal Edition Professional Edition Enterprise Edition Perform Stock takes or physical audits using barcode scanners or hand held data collectors Integrate sales, customer receivable, vendor payables information with Accounting Software (Lightwave) Perform daily or shift wise cash closing for the complete shop or for each individual POS. Configure POS screens to meet specific business requirements. Use manger over-ride feature for restricted functions Hold and retrieve the invoices to serve more than one customer simultaneously at the POS Quick price check option on Point of Sales screen Split the payments at POS between cash and credit card Perform POS closing and Day End Shop closing. Reconcile cash of each Till for all cash related activities Track the salesmen performance. Generate consolidated and detailed sales reports against salesmen Manage accounts receivables and accounts payables for credit sales to customers and purchases from suppliers Configure Customer group based prices. For each customer group, while making invoice, system bring product price set for that customer group Assign Role specific security to system users. Give user rights for different system screens and action buttons (new, update, delete, print, etc.) Improve cashier and other users accountability by tracking tasks performed by them 26

Feature Personal Edition Professional Edition Enterprise Edition Integrate the retail system with accounting system (LS-GL) to perform integrated financial management Manage customer advance orders with related reports Manage customer Layaways. Sell to customers on partial payment and side aside purchased goods Track Employee attendance through the system. Use system generated employee ID cards Configure the POS Tills as Off-Line. These Tills work independently if the shop server goes down Manage loyalty club or member club in the system. Set different discounts, analyse member sales, generate letters and labels, and print membership cards Memorize reports settings and create user defined reports Implement data view restriction to selected user groups on reports. The restricted groups can then view reports only up to a certain back date Availability of data loaders to load product data and customer data. This helps in loading data in Candela through Excel Automatically save in-process documents of Sale, Purchase Order, GRN, and STR (one to one) Manage sales, inventory, and customer information across multiple stores Block the items for selected shops so that these are not included in stock transfer orders during stock movement Roll up the sales and stock information of all shops and warehouses to have a consolidated view at the head office 27

Feature Personal Edition Professional Edition Enterprise Edition Restrict each POS Till for selected departments. Sales invoice for other departments cannot be made on these POS Integration with Web Store product Manage pricing and promotions from the head office, set prices for future dates Transfer stock between warehouses and retail shops. Also move the stock between retail outlets Manage points earning and redemption system for customer purchases through loyalty cards Multi-currency configuration. Each shop can be assigned its own currency and consolidated reporting available in base currency Automatically distribute the stock amongst different retail outlets based on the reorder levels, current stocks, and shop priorities Enter received stock quantities or items different than the dispatched stocks. Resolve the differences through head office and adjust inventories at the dispatch shops Auto adjust re-order levels for every item (SKU) and assortments based on the sales pattern for the selected period Configure different product prices for every shop. During sale invoice, these prices will be used Lookup for product availability at other shops and warehouses by the shop sales staff Centralized messaging system between the head office and different shops and warehouses. Franchisee management and assigning the shops as franchised shops. Management of revenue, discounts sharing, and receivables 28

Feature Personal Edition Professional Edition Enterprise Edition Automated and Pre-scheduled data transfer facility between shops and head office Automated report scheduling and automated emails of reports to selected users on periodic basis Availability of selected product lines at selected shops. This helps in managing multiple brands under one License. Availability of selected reports through web interface Assignment of Selected Shops to different user Groups. This helps in dividing head-office operations based on selection of retail outlets. Assignment of selected product lines to different user groups. This enables the management to assign managers for different brands and isolating their operations from others. Initiation of stock transfer request by retail outlet or a warehouse. This request can then be converted into a Stock Transfer order by the head office Note: The features listed in version comparison are subject to updates and changes. Customer should clarify the available features in each version at the time of product purchase. 29

Customer Testimonials LumenSoft retail management solution CANDELA is built upon the feedback of hundreds of retail organisations and therefore its operations are practical, simple and incorporate industry best practices. Their customer service team is competent and available on demand both locally and remotely. CANDELA development team makes sure to keep software updated with latest industry trends and requirements keeping it at par with all available international solutions. We are happy that we selected CANDELA for managing our retail operations. Ego wishes to convey its gratitude to LumenSoft for facilitating its business with the advent of Candela (Software) into the system. The system which is designed keeping in mind the local business structure is not only like tailor made software but also has proven to provide us with unthinkable ability to analyse and evaluate data. LumenSoft has been a great partner in our business. Their support in the installation of the system and its maintenance and upkeep, has been a great source of comfort for us. The team at LumenSoft needs to be applauded for designing and creating excellent software and more than that for having an amazing team to help setup and provide backup to their clients and customers. Asad Shafi CEO Cross Stitch, Ayesha Group Of Companies I have never been a technology person but I knew enough to see that there existed tremendous room for growth by implementing a retail software solution. We were pleased to see that Lumensoft had a ready to implement product that needed barely any modification to run on our business. A few months after implementation I can get a current bird s eye view of my business and can alter direction to focus on items that are selling well. I would definitely recommend Lumensoft to any retailer. Tanvir Abdulla EGO Maria B. the founder and owner of the business 30

Customer Testimonials I have been nothing but pleased and excited with your services! In the past four years you have exceeded every expectation I had. I have nothing but praise for your technical & support staff. Not only are they extremely friendly, they are very knowledgeable and have always done everything they could to help us. Shehzad Elahi Chief Executive We found this product well built because it keeps track of the stock in the head office and retail outlets as well. We are also monitoring daily sales activities with the help of daily data replicated feature from Shops to Head Office. The system manages stock transfers between the head office to retail shops and also between retail shops. Keeping in view the future prognosis, we are also using auto generated order sheets with the help of Candela Software. Jawad Musaddiq Director I am Candela user for last 8 years and I admire its capabilities. I am using Candela to manage footwear retail and footwear wholesale business. Candela is really very helpful in increasing sales with minimum stock levels, through refilling the stock assortment levels and inventory remains updated always. It is also very helpful in managing stock dispatches. I strongly recommend Candela to all footwear retail chain and wholesale business for management of their sales, inventories, future planning, and accounts receivable positions of customers. Qamar Zaman Khan GM Marketing I have started using Candela few months back to manage my footwear and fashion items retail chain stores. Candela is the best of class available solution for managing footwear business. Candela has very good POS with all required functionality and is excellent at management of inventories. Stock distribution and cut size management makes the operations very easy and efficient. I encourage footwear retail businesses to go for Candela and stream line their operations. Ali Ashraf Director 31

Customer Testimonials We switched to Candela Retail Management Software 2 1\2 years back and we had only one retail outlet in Lahore, this software has helped us to open two new outlets in Islamabad and Karachi. Without this software we could never imagine opening a single branch. The capabilities of the software are versatile,about 85 different reports give an excellent insight to business realities. Equally important is the quality after sales support we received from Candela... professionally tailored for a smooth operation, without which we could have never been a successful user of this software. Wish Candela to Grow day in and day as our growth is also dependent on theirs. I have been using Candela for quite a few months. It has really been an amazing experience with this software as it helps me really efficiently in organizing and maintaining the huge collection of the footwear and shoes both. Candela is the best of class available solution for managing footwear business. Candela is good for all required functionality and is excellent at management of inventories. Candela has really been a systematic help for me in dealing with a record of the items sold and those in stock. I strongly recommend this software. Mehboob Ali Director Foot Lookz Muhammad Adeem Director Hobby Lobby Candela has enabled us to make judicious, real-time decisions by enabling tracking and info audit of critical stock flows. As a result, our audit and control mechanisms have improved resulting in real savings to us. Mansoor Nawaz COO Mausummery Textiles The Retail sector in Africa is just emerging from the troughs of a hide and seek game with regulators and revenue authorities. But after the de-regulation of several restrictive government policies on the sector, stakeholders are looking for retail solutions that will grow with their businesses each step at a time. Candela offers an excellent and unique opportunity for a simple implementation that will grow into a sophisticated enterprise solution with the same look and feel within the local environment. Developed under an environment similar to ours, the software is a panacea to retail sector challenges like no other product in the market. Steve Akwera Executive Director Majiste Communications Limited - Dar es Salaam, Tanzania Lumensoft Partner, East and Central Africa 32

Customer Testimonials LumenSoft retail management system CANDELA is an excellent tool for management of retail operations. We have very challenging environment with over 50,000 SKUs and Candela has lived up to our expectations. LumenSoft support is very good and they are always busy to provide innovative solutions for fast changing marketing conditions Nabeel Niaz CEO Jahangir Sons Candela has helped us to achieve our ambitious growth plans. With industry best practices built into the system, we have now total control over our operations. Stock management and optimization across our retail chain is done with ease and accuracy Imran Ghani CEO Break Out Retail brands cannot be successful without strong partners that can manage the back end of their operations. Candela and Lumensoft are those partners. More than the software and its applications, what Karma cherishes is the relationship that has developed with the company over the years. We at Karma wish Mr. Aziz and his team the best of luck in all future endeavors and look forward to more solutions coming our way. Saad Ali CEO, Karma Enterprises (Pvt) Ltd. It has been a pleasure to use Candela as the software itself is remarkably good but moreover the things which attract one are the team Lumensoft, the comfort zone it creates for its users and the innovations and updates on which these people have special focus. For me it was one of the finest decisions we made and yes the things got changed. In our success story, we cannot ignore the contribution of Candela. Sulman Nasir, Chief Executive Haroon's 33

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LumenSoft Technologies (Pvt.) Ltd. Head Office: 131-A, Abubakar Block New Garden Town Lahore - Pakistan contact@lumensoft.biz www.lumensoft.biz USA Office: 6 Redwood, Tree Lane, Irvine, California CA 92612 U.S.A mobin@lumensoft.biz +92-42 -111-290-290