Table of Contents C/ 1 Introduction and Overview... 2 1.1 Statement of Confidentiality... 2 1.2 Mission and Overview... 2 1.3 Purpose of the RFP... 3 1.4 Tenderer Response... 3 1.5 Delivery Plan... 3 1.6 Selection Process and Evaluation Criteria... 3 1.7 Acronyms... 4 2 Statement of Work and Business Requirements... 5 2.1 Technology and Business Objectives:... 5 2.2 Objective:... 5 2.3 Project Description:... 6 2.4 Project Scope:... 7 2.5 Scope of Work:... 7 2.6 Technical Specification... 9 2.7 Schedule of Items...10 2.8 Project Deliverables:... 13 2.9 Hardware and Software Compatibility Requirements:... 13 2.10 Support Services:... 13 2.11 Time for Completion..14 Project ID : ISD 14/15 SS 18 I C/ 1 February 2015
1 Introduction and Overview 1.1 Statement of Confidentiality This Request for Proposals (RFP) and all materials provided by Ashghal (Public Works Authority), concerning the affairs of the company, must be considered confidential. It must not be forwarded to any third party for evaluation or for any other purpose without the written consent of Ashghal. When submitting confidential material to Ashghal, the partner/tenderer/reseller must clearly mark it as such. 1.2 Mission and Overview Ashghal s mission is to provide and maintain state-of-the-art infrastructure that fully meet the national economic and social development plans by adopting the best practices known internationally. Background Public Works Authority ASHGHAL was established on the basis of the Emiri Decree No. (1) issued by HH the Emir Sheikh Hamad bin Khalifa Al Thani on January 20, 2004, as an autonomous body to oversee all infrastructure related projects as well as public amenities of the State. The Emiri Decree stressed on quality and perfection of work as per international specifications and standards. The establishment of ASHGHAL marked an important turning point in the history infrastructure development of the State of Qatar which has embarked on a major phase of change and development in all aspects of life. Strategic goals & objectives: Fully meet all our customers needs in the most efficient and effective manner. Develop a comprehensive communication strategy that raises the level of awareness of ASHGHAL s activities externally (within the community) and internally (our employees). Maximize the employment of Qatari nationals and realize their full potential. Develop the most competent "human capital" within the corporation with the emphasis on leadership, management and technical capabilities. Adopt and deploy best practice in the domain of infrastructure development and management. To comply with and exceed local and international standards in our practices. To fully optimize the use of all our resources to implement our plan in the most effective and efficient manner. To operate in a financially accountable and transparent manner and fully maximize the value we deliver from our funding expenditure Project ID : ISD 14/15 SS 18 I C/ 2 February 2015
1.3 Purpose of the RFP The objective of this Request for Proposal (RFP) is to select a Contractor to assist Ashghal for deployment of EMC ISILON technology platform at Ashghal s Main and DR site. EMC Isilon is expected to deliver multi-petabyte storage capacity scale, balanced performance, linearity in terms of scale/performance, flexibility, and efficiency to store and protect unstructured content on a single platform. 1.4 Tenderer Response The Tenderer(s) s response shall include a Technical and Commercial Proposal with complete technical information and pricing details of their solution, products and services, which will meet or exceed Ashghal s requirements and specifications as described in this document. The Tenderer shall also propose a clear implementation strategy and provide its corporate profile and scope of capability information. The proposal must contain the signature of a duly authorized officer or agent of the company submitting the proposal. The price you quote should be inclusive. If your price excludes certain fees or charges, you must provide a detailed list of excluded fees with a complete explanation of the nature of those fees. If the execution of work to be performed by your company requires the hiring of subcontractors you must clearly state this in your proposal. Sub-contractors must be identified and the work they will perform must be defined. In your proposal please provide the name, address, and EIN of the sub-contractor. ASHGHAL will not refuse a proposal based upon the use of sub-contractors; however we retain the right to refuse the sub-contractors you have selected. Provisions of this RFP and the contents of the successful responses are considered available for inclusion in final contractual obligations. ASHGHAL will negotiate contract terms upon selection. All contracts are subject to review by Contracts Affairs and Legal Affairs Departments, and a project will be awarded upon signing of an agreement or contract, which outlines terms, scope, budget and other necessary items. 1.5 Delivery Plan The response must include a detailed Delivery Plan including Timeframes. The plan should be inclusive of any and all project phases. Ashghal reserves the right to modify time estimated by bidder for a certain project activity or as a whole project after consulting with the bidder 1.6 Selection Process and Evaluation Criteria Ashghal selects services and solutions based on the best value and affordability in meeting or exceeding the company s requirements. The Technical and Commercial Proposals may be evaluated separately prior to the final decision. The technical evaluation will utilize a scoring approach based on requirements compliance and company capability to determine the value of a proposal. Project ID : ISD 14/15 SS 18 I C/ 3 February 2015
The proposal will also be qualified according to its responsiveness according to following criteria: Shows understanding of the problem/s Adequately addresses stated objectives (e.g. makes recommendations) Addresses standards, prototypes and other key issues. Exhibits creative thinking with proper clarity How complete the response is How well the proposal conforms to the required response outline and format 1.7 Acronyms ASHGHAL Public Works Authority ISD Information Systems Department. ASHGHAL. Project ID : ISD 14/15 SS 18 I C/ 4 February 2015
2 Statement of Work and Business Requirements 2.1 Technology and Business Objectives: Ashghal technology and business objectives are: 1. To have an agile, elastic and reliable technology in place for massive growth in unstructured data due to various project engagements driven by Ashghal 2. To align technology infrastructure with cost optimization objectives keeping in mind the exponential data growth 3. To be able to scale the technology infrastructure for Ashghal 4. To ensure technology personnel at Ashghal focus on most critical business projects with minimal administration overhead in terms of managing storage infrastructure Below are today s challenges at Ashghal: 1. There is a need for scale-out (multi-petabyte) Network Storage platform that will support exponential unstructured data growth 2. There is an urgent need to reduce management and data backups of unstructured data growth associated with a large volume of files and folders at Ashghal 2.2 Objective: Deployment of EMC ISILON technology platform at Ashghal s Main and DR site. EMC Isilon is expected to deliver multi-petabyte storage capacity scale, balanced performance, linearity in terms of scale/performance, flexibility, and efficiency to store and protect unstructured content on a single platform. The EMC Isilon scale-out NAS architecture will address Ashghal s most pressing storage challenges, including: Proliferating silos of storage from turn-key storage solutions complicating file storage and retrieval workflows Constant storage migrations to keep up with growth and content-access requirements Productivity-impacting downtime Performance strain on existing storage platform Disruptive technology refreshes Highly resource-intensive storage management tasks due to exploding data growth The EMC Isilon solution will help Ashghal meet these challenges with an enterprise-ready storage platform that will let us simultaneously keep pace with growth, control costs, and maximize the value of data assets. The EMC Isilon solution will allow: Project ID : ISD 14/15 SS 18 I C/ 5 February 2015
Consolidate disparate silos into a single, flexible volume Quickly and easily adapt to dynamic workflows Protect critical data assets and business productivity with resilient storage and integrated snapshot, replication, and disaster recovery tools Scale in minutes with no downtime Creation of more content, but spend less on storage capacity, proprietary tools, and administration 2.3 Project Description: The proposed EMC solution includes following steps: 1. Main Site Isilon storage cluster 2. Disaster Recovery Site Isilon Cluster EMC Isilon clusters will be used to store unstructured data. Throughput-oriented Isilon nodes (X series) would be used to store active content and NL series nodes will be used for inactive/infrequently accessed content. As part of the proposed solution scope, EMC would provide a peer Isilon cluster at the DR site to enable replication. Each Isilon cluster provides all of the usable capacity (approx. 230 TB) in a single volume and a single file system without the need to have multiple global namespace technologies or NAS virtualization layers. End-users and clients can connect to the Isilon cluster using NAS protocols, without the need to install agents or drivers on the clients. Isilon software called Smart Connect will balances client connections across nodes based on policies that ensure optimal usage of cluster resources. The overall solution would comprise, in summary, the following elements: 1. Isilon technology hardware and software (includes X-series node and NL nodes) 2. EMC professional services for installation of Isilon platforms 3. EMC support (Premium Level 24x7 for offered components) for a period of 3 Years Once deployed, Ashghal would migrate users and their data to the target Isilon platform along EMC and relative partner support. Project ID : ISD 14/15 SS 18 I C/ 6 February 2015
2.4 Project Scope: Key Theme: Centralize and Consolidate File Shares: Main Data Center Deploy Isilon cluster (X-series node and NL nodes) at Main Site Enable Isilon software infrastructure OneFS volume and file system Integrate with Ashghal Active Directory/LDAP EMC/partner will perform data migration from File and print servers to Isilon along ASHGHAL Team Key Theme: Centralize and Consolidate File Shares: DR Site Deploy Isilon cluster (X-series node and NL nodes) at Main Site Enable Isilon software infrastructure OneFS volume and file system Integrate with Ashghal Active Directory/LDAP Pair up Isilon clusters (Main and DR) through SyncIQ replication software 2.5 Scope of Work: EMC or authorized agents ( EMC Partners ) shall work closely with Ashghal s staff to perform the services specified below: For Main Site: Deploy Isilon X and NL Series Clusters at Main Site Installs the agreed upon version of OneFS at the Main Site. Sets the global data protection level Configures network settings Licenses and configures Smart Connect Advanced. Configures a single authentication method/directory service. Active Directory LDAP (Other, such as, local or NIS) Project ID : ISD 14/15 SS 18 I C/ 7 February 2015
Configures monitoring: EMC Remote Support Gateway Email alerts SNMP traps Configures up to five CIFS shares, NFS exports, or combination thereof. Sets the NDMP configuration (cluster side only) Configures Role-Based Access Control (RBAC). Configures RBAC for users or groups using an authentication provider in the System Access Zone (AD, NIS, LDAP, and so forth.) Adds up to five custom roles (such as quota administrators, NFS export only administrators, and so forth.) Maps up to five users or groups to specific roles, either new or pre-existing roles. Verifies the installation and/or configuration results. After all of the Isilon services (Delivered at the same time as this service, and including this service) have been implemented, EMC tests and documents the updated Isilon environment, and provides a single, completed Test Plan and Configuration Guide to the Customer, and a Functional Overview, demonstrating normal operation of the implemented Isilon features. For DR Site: Deploy Isilon X and NL Series Clusters at DR Site Installs the agreed upon version of OneFS at the Main Site. Sets the global data protection level Configures network settings Licenses and configures SmartConnect Advanced. Configures a single authentication method/directory service. Active Directory LDAP (Other, such as, local or NIS.) Configures monitoring: EMC Remote Support Gateway Email alerts SNMP traps Configures up to five CIFS shares, NFS exports, or combination thereof. Sets the NDMP configuration (cluster side only) Project ID : ISD 14/15 SS 18 I C/ 8 February 2015
Configures Role-Based Access Control (RBAC). Configures RBAC for users or groups using an authentication provider in the System Access Zone (AD, NIS, LDAP, and so forth.) Adds up to five custom roles (such as quota administrators, NFS export only administrators, and so forth.) Maps up to five users or groups to specific roles, either new or pre-existing roles. Pair up the two clusters (Main and DR) for uni-directional replication through SyncIQ 2.6 Technical Specification This section includes the technical specifications for the nodes and the clusters proposed in the Isilon solution. There are two type of nodes offered for Each Isilon cluster deployment (Main and DR sites) X200 series nodes as Tier 1 NL400 series nodes as Tier 2 X200 series proposed for active data sets whereas the NL400 is for infrequently accessed content. Smart Pools software within each Isilon system takes care of data movement between the two node types. X200 Series (Tier1) Includes 3 x X200 nodes. This tier will be used for the active data. Estimated usable capacity provided is 36TB. 144GB of globally coherent cache (48GB RAM per node). Total 6 x 10GE SFP+ and 6 x 1GE network interfaces for the nodes. Total 6 SSD for metadata. NL400 Series (Tier2) Includes 3 x NL400 storage nodes. This tier will be used for archive data. Estimated usable capacity of 194TB. 72GB of globally coherent cache (24GB RAM per node). Total 6 x 10GE SFP+ and 6 x 1GE network interfaces. Software SmartPools SnapshotIQ SmartConnect Advanced SmartQuotas. SyncIQ (with DR) Project ID : ISD 14/15 SS 18 I C/ 9 February 2015
2.7 Schedule of Items: Line# Qty Product ID Description Line # QTY Product ID Description Main Site: 3_NL400 Nodes Hardware 1 3 861-0064 NL400-108TB/24GB/2x10GE SFP+/2x1GE 2 3 611-0047 108TB HDD; 3.5 IN 3 3 612-0003 24GB RAM 4 6 851-0154 CABLE, IB HYBRID, QSFP-CX4, 3M 5 5 800-0012 PWRCRD,2,IEC320 C14-C13,208V UNIVERSAL 6 3 851-0099 R-SPR KIT - 2 SFP+ OPTIC - 10GbE 7 2 851-0214 SWITCH, IB QDR, 36 PORT, 2PS, 1U 8 3 613-0002 10GBE; DUAL-PORT; SFP+; WITHOUT OPTICS Software 1 3 200-0259 ENTERPRISE-SMARTPOOLS (Tier 3) 2 3 200-0261 ENTERPRISE-SNAPSHOTIQ (Tier 3) 3 3 200-0262 ENTERPRISE-SMARTCONN ADV (Tier 3) 4 3 200-0265 ENTERPRISE-SMARTQUOTAS (Tier 3) 5 3 200-0263 ENTERPRISE-SYNCIQ (Tier 3) Professional / Premium Support Services 1 6 PS-BAS-IMBS ISILON BASE IMPLEMENTATION 2 1 PS-BAS-ADSQLG ADD OF 25 SMARTQUOTAS 3 2 PS-BAS-INIS2U Isilon 2U Installation Base 4 1 PS-BAS-ADSSLG ADD OF 25 SNAPSHOTIQ 5 6 PS-BAS-ADSPOL CONFIGURE UPTO 5 SMARTPOOLS 6 6 PS-BAS-ADSYIQ Configure upto 5 SyncIQ Policies 7 2 CE-VPISILONAM Isilon Solutions ValuePak 1 1 M-PREHWI-001 PREMIUM HARDWARE SUPPORT Includes months 1-36 2 1 M-PRESWI-001 PREMIUM SOFTWARE SUPPORT Includes months 1-36 Main Site: 3 Nodes X200 Hardware 1 3 X200-SATA-S38 X200-20T+400G SSD/48G/2x10GE SFP+2x1GE 2 1 851-0194 RACK ASSY,TITAN 40U,4 PDU, EMC/ISILON Project ID : ISD 14/15 SS 18 I C/ 10 February 2015
3 3 611-0008 20TB HDD / 400GB SSD; 3.5 IN 4 3 612-0019 48GB RAM 5 6 851-0154 CABLE, IB HYBRID, QSFP-CX4, 3M 6 3 800-0012 PWRCRD,2,IEC320 C14-C13,208V UNIVERSAL 7 3 851-0099 R-SPR KIT - 2 SFP+ OPTIC - 10GbE 8 4 800-0063 PWRCRD,1,TITAN,15F,IEC60309, 230V UNIVL 9 3 613-0002 10GBE; DUAL-PORT; SFP+; WITHOUT OPTICS Software 1 3 200-0259 ENTERPRISE-SMARTPOOLS (Tier 3) 2 3 200-0261 ENTERPRISE-SNAPSHOTIQ (Tier 3) 3 3 200-0262 ENTERPRISE-SMARTCONN ADV (Tier 3) 4 3 200-0265 ENTERPRISE-SMARTQUOTAS (Tier 3) 5 3 200-0263 ENTERPRISE-SYNCIQ (Tier 3) Professional / Premium Support Services 1 1 CE-VPISILONAM Isilon Solutions ValuePak 1 1 M-PREHWI-001 PREMIUM HARDWARE SUPPORT Includes months 1-36 2 1 M-PRESWI-001 PREMIUM SOFTWARE SUPPORT Includes months 1-36 DR Site: 3_NL400 Nodes Hardware 1 3 861-0064 NL400-108TB/24GB/2x10GE SFP+/2x1GE 2 3 611-0047 108TB HDD; 3.5 IN 3 3 612-0003 24GB RAM 4 6 851-0154 CABLE, IB HYBRID, QSFP-CX4, 3M 5 5 800-0012 PWRCRD,2,IEC320 C14-C13,208V UNIVERSAL 6 3 851-0099 R-SPR KIT - 2 SFP+ OPTIC - 10GbE 7 2 851-0214 SWITCH, IB QDR, 36 PORT, 2PS, 1U 8 3 613-0002 10GBE; DUAL-PORT; SFP+; WITHOUT OPTICS Software 1 3 200-0259 ENTERPRISE-SMARTPOOLS (Tier 3) 2 3 200-0261 ENTERPRISE-SNAPSHOTIQ (Tier 3) 3 3 200-0262 ENTERPRISE-SMARTCONN ADV (Tier 3) 4 3 200-0263 ENTERPRISE-SYNCIQ (Tier 3) 5 3 200-0265 ENTERPRISE-SMARTQUOTAS (Tier 3) Professional / Premium Support Services 1 6 PS-BAS-IMBS ISILON BASE IMPLEMENTATION 2 1 PS-BAS-ADSQLG ADD OF 25 SMARTQUOTAS Project ID : ISD 14/15 SS 18 I C/ 11 February 2015
3 2 PS-BAS-INIS2U Isilon 2U Installation Base 4 1 PS-BAS-ADSSLG ADD OF 25 SNAPSHOTIQ 5 6 PS-BAS-ADSYIQ Configure upto 5 SyncIQ Policies 6 6 PS-BAS-ADSPOL CONFIGURE UPTO 5 SMARTPOOLS 7 2 CE-VPISILONAM Isilon Solutions ValuePak 1 1 M-PREHWI-001 PREMIUM HARDWARE SUPPORT Includes months 1-36 2 1 M-PRESWI-001 PREMIUM SOFTWARE SUPPORT Includes months 1-36 DR Site: 3 Nodes X200 Hardware 1 3 X200-SATA-S38 X200-20T+400G SSD/48G/2x10GE SFP+2x1GE 2 1 851-0194 RACK ASSY,TITAN 40U,4 PDU, EMC/ISILON 3 3 611-0008 20TB HDD / 400GB SSD; 3.5 IN 4 3 612-0019 48GB RAM 5 6 851-0154 CABLE, IB HYBRID, QSFP-CX4, 3M 6 3 800-0012 PWRCRD,2,IEC320 C14-C13,208V UNIVERSAL 7 3 851-0099 R-SPR KIT - 2 SFP+ OPTIC - 10GbE 8 4 800-0063 PWRCRD,1,TITAN,15F,IEC60309, 230V UNIVL 9 3 613-0002 10GBE; DUAL-PORT; SFP+; WITHOUT OPTICS Software 1 3 200-0259 ENTERPRISE-SMARTPOOLS (Tier 3) 2 3 200-0261 ENTERPRISE-SNAPSHOTIQ (Tier 3) 3 3 200-0262 ENTERPRISE-SMARTCONN ADV (Tier 3) 4 3 200-0263 ENTERPRISE-SYNCIQ (Tier 3) 5 3 200-0265 ENTERPRISE-SMARTQUOTAS (Tier 3) Professional / Premium Support Services 1 1 CE-VPISILONAM Isilon Solutions ValuePak 1 1 M-PREHWI-001 PREMIUM HARDWARE SUPPORT Includes months 1-36 2 1 M-PRESWI-001 PREMIUM SOFTWARE SUPPORT Includes months 1-36 Project ID : ISD 14/15 SS 18 I C/ 12 February 2015
2.8 Project Deliverables: Once EMC partner is awarded a contract from Ashghal, EMC Corporation will be engaged with Ashghal for actual execution and integration services. Below are the deliverables from EMC Corporation expected during the execution of the project: Information Project Plan for implementation Solution Design Document Quick reference / training material Media/Format Microsoft Project File (.mpp) Document Document Project Knowledge Transfer EMC Certified Training for Isilon management and administration Step by step configuration document On-site knowledge transfer to Ashghal team Class room Training with Labs and Training manuals Document 2.9 Hardware and Software Compatibility Requirements: Proposed Isilon solution should be compatible with existing network and Active Directory infrastructure at Ashghal. All the necessary network connectivity components should be considered in the proposal, connecting the nodes to the network with associated SFPs should be planned. 2.10 Support Services: Contractor shall provide Solution Warranty and Support: EMC support (Premium Level 24x7 for offered components) for a period of 3 Years Project ID : ISD 14/15 SS 18 I C/ 13 February 2015
2.11 Time for Completion The Time for Completion of the Services is illustrated as follows: a) Tabular Representation of Key Stages Key Stage # 1 2 Description Supply of Isilon technology (Hardware and software includes X-series node and NL nodes) Professional Services (EMC professional services for Installation and Commissioning of Isilon platforms) Period for Completion in Calendar Days Completion Period from Commencement Date (CD) in Calendar Days 60 CD + 60 60 CD + 120 3 Support Services 1095 CD + 1215 b) Project Schedule: CD Completion of KS#1 Completion of KS#3 Completion of KS#2 Supply of Isilon technology 60 days Professional Services 60 days Support Services 1095 days (36 m) Project ID : ISD 14/15 SS 18 I C/ 14 February 2015