Instructional and Information Technology Strategic Plan Update June 1, 2015
Context
Strategic Plan Drivers Why create a new plan now? IT Strategy 2012-15 is expiring Technology has evolved Signficant portion of Capital Program Estimated 2014: 46,000 Devices Estimated 2018: 180,000 Devices What has changed since the last plan? Deployment of Classroom and Student Technology Move towards mobile and cloud computing Learning anywhere / anytime Digitalization of District operations Data driven decision making Academics and Operations Increased security risks
Strategic Planning Approach Leverage cross functional Technical Advisory Council Review other District s Strategic Plans Receive guidance from Gartner on methodology Incorporate Educational and Technology Industry Association Standards Review Current District Strategies Analyze the Present IT_OIT Situation Develop IT_OIT Vision, Mission & Values Define IT_OIT Goals that Support System Plan Identify and Prioritize IT_OIT Strategies Develop a Timeline of Action Items
Strategy Execution
Instructional and Information Technololgy In addition to FCS Beliefs and Values, the Advisory Council added these additional Values The best 1:1 device is a teacher Technology enhances data- driven instruction All stakeholders should master digital citizenship Using technology is a bridge to student success Information is power! The ability to use information is absolute power Technology drives change in the way we communicate with one another Policies aligned with practice keeps us nimble
Mission/Vision/Goals Our mission is to provide, support and promote technologies that enable transformative learning and operational activities. Our vision is to transform learning to equip and empower responsible and productive citizens. Goal Setting Based on 5 Key Areas Instructional Goals (Learning and Teaching Goals) Professional Learning Goals Process Automation and Data Utilization Goals Infrastructure Goals Safety and Security Goals (Digital Citizenship)
Instructional and Information Technology Infrastructure 1. Provide a stable, secure infrastructure that supports learning whenever and wherever it is needed. (24/7) 2. Provide business- class service and support. 1. Employ the flexibility and power of technology to enable standards- based, student- centered, personalized learning for all FCS students. Instructional 2. Leverage technology to provide, support, and evaluate learning resources and methodologies that enable FCS curriculum and goals. Professional Development 1. Inspire and strengthen lifelong learning for teachers, staff and administration using current digital tools Safety and Security 1. Ensure safety, privacy, and information protection through the alignment of district policy, standards, and best practices. Process and Data Utilization 1. Implement and maintain efficient tools and processes that provide meaningful data to drive decision making for all stakeholders.
Instructional Goal #1 Employ the flexibility and power of technology to enable standards- based, student- centered, personalized learning for all FCS students. Strategies Critical Success Factors 1. 1:1 student mobile devices 2. Expand the Virtual program 3. Provide student support 4. Enterprise level software tools 5. Provide increased access to digital resources Students in MS/HS have mobile device for learning Students construct knowledge, and develop innovative products and processes using technology (ISTE Standards Students) Students apply digital content leading to increased engagement and achievement Students report expanded Technology Help Desk provides support Increased total student enrollment of FVS
Instructional Goal #2 Leverage technology to provide, support, and evaluate learning resources and methodologies that enable FCS curriculum and goals. Strategies Critical Success Factors 1. Provide teachers with device, skills and resources to support 1:1 student access to mobile devices 2. Provide support to teachers on technology that enables students with curricula and standards, effective strategies, resources and data 3. Provide teachers with enterprise level software tools for learning 4. Identify/provide increased access to digital resources such as ebooks, digital media and online curriculum Stakeholders report the resources selected are appropriate for task. Stakeholder buy- in to the selected resources Stakeholders report feeling supported Teachers use the resources to design, deliver and evaluate digital age learning and assessments aligned to the curricula and standards (ISTE Standards Teachers) Teachers customize and personalize learning activities to address the diverse learning styles, working strategies, and abilities of students using digital tools and resources (ISTE Standards Teachers)
Professional Learning Goal Inspire and strengthen lifelong learning for teachers, staff and administration using current digital tools Strategies 1. Expand Vanguard Team to 400 members (4/school) 2. Manage marketplace of PD providers for personalized learning 3. Continue to promote use of a Learning/Content Management System for self- paced PD 4. Establish a greater collaboration between Instructional Technology and Professional Development Dept Critical Success Factors Increased Vanguard Team; all schools represented with 4 Vanguard Members Assist teachers in using technology effectively for assessing student learning, differentiating instruction, and providing rigorous, relevant and engaging learning experiences for all students (ISTE Standards Coaches) Stakeholders report the Marketplace is current with new and relevant providers Increased use of the PL s self- paced content Meetings between PL and Instructional Technology take place on a regular basis
Process Automation and Data Utilization Goal Process Automation and Data Utilization Goal: Implement and maintain efficient tools and processes that provide meaningful data to drive decision making for all stakeholders. Strategies 1. Collaborate with the district and school level leadership to define data requirements and ensure availability and accessibility for use Critical Success Factors available and accessible for use 2. Define key performance indicators that will determine student and school level success. 3. In concert with district leadership define, develop and deploy a standard data decision dashboard. 4. Evaluate existing district and marketplaces reporting and analysis tools Analyze Accurate data elements are Collect Share A standard data decision dashboard Interpret is in use Student and school level success is measured against key performance indicators Reporting and analysis tools are in- place and used to evaluate district and marketplaces Expired or not effective providers are removed from the system Schools report positive user feedback
Infrastructure Goal #1 Provide a stable, secure infrastructure that supports learning whenever and wherever it is needed. (24/7) Strategies Critical Success Factors 1. Provide a business class scalable data center for district hosted systems and solutions 2. Build and maintain a robust and scalable metro network for communication between schools, the data center, Internet, and cloud services to meet the demands of higher bandwidth and data throughput 3. Build and maintain a robust network infrastructure for wired wireless access in every school and Number of wireless access points Percent of Up- time metrics for network Number of 1:1 devices connected wirelessly to FCS network Number of schools connected to new FCS data center on new Metro- E circuits Scalable bandwidth connection upgrades per school site Percent of application migrated with no unplanned downtime Number of physical resource migrations with no unplanned down time
Infrastructure Goal #2 Provide business- class service and support. Strategy Critical Success Factors 1. Build support staff capacity with improved organizational structure, training opportunities, and process automation 2. Define and use repeatable processes 3. Increase self- service knowledge- base and tools Percent of calls resolved at Tier I Percent of calls resolved within established SLAs Percent of calls requiring escalation Call trending and volume over time Customer satisfaction Educators and students report reliable assistance for maintaining, renewing and using ICT and digital learning resources (ISTE Essential Condition)
Safety and Security Goal Ensure safety, privacy, and information protection through the alignment of district policy, standards, and best practices. Strategies 1. Implement employee training program for security awareness 2. Ensure parents/guardians and students learn and agree to FCS Digital Citizenship policies Critical Success Factors Quarterly reports on employee training activity, tests and policy acceptance. Reduced number of cyber security incidents caused by employee behavior. Increase in employee awareness of reporting suspicious emails and activities to our help desk. Reduced number of cyber security incidents or improper use by students An increase in student online safety awareness Increase parent knowledge on topics, such as sexting, cyberbullying and digital drama, digital footprints, surveillance, privacy, sharing and disclosure, multitasking distraction and social media
Defining Roadmaps
Next Steps Provide support/structure to IT Governance Council Define Strategy Roadmaps Define the projects needed to execute the plan Align funding sources (Capital, Operations, E- Rate, SPLOST, Grants, etc.) Publish and Communicate the plan Align the work to the plan (Schools, Administration, etc.) Monitor and adjust as needed Career College Graduation