Computer Support Specialists (O*NET Occupation 15-1041.00)

Computer Support Specialists (O*NET Occupation 15-1041.00) Computer Support Specialists provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Many do not have bachelor degrees. There are almost 64,000 people in these jobs today in California, and these jobs are expected to grow about 2% over the next 2 years. About 8% of all Primary ICT occupations are in these roles. When these jobs are posted online, about 1 in 3 have unique job titles, and even jobs with the same titles have different descriptions. Generally, look for the word support in combination with some ICT related technical or operational term. Wanted reported more than 24,000 online postings for these jobs in California in Q1 2011. Community colleges develop students specifically for this job. EMSI Data 15-1041.00 Computer Support Specialists Page 1

Online Education and Experience Levels in Q1 2011 via Monster.com Following are the education and experience levels sought for these positions across all Monster.com online job postings in the first quarter of 2011 for California. Online Job Postings via Wanted.com Following are the total number of job postings, the different number of job titles and top 10 job titles within this occupation for all online job postings at all online job posting boards, recruiter websites and corporate websites accessible to Wanted.com in the first quarter of 2011 for California. Knowledge Knowledge refers to organized sets of principles and facts applying in general domains (e.g., knowledge of principles and methods for moving people or goods by air). Source: O*NET Resource Center 15-1041.00 Computer Support Specialists Page 2

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Knowledge Importance Imp (0-100) Level Lvl (0-100) Computers and Electronics Customer and Personal Service Very Very 95 Expert 85 88 Expert 76 Clerical 56 Advanced 64 English Language 69 Advanced 60 Telecommunications 61 Advanced 54 Engineering and Technology 50 Advanced 53 Education and Training 48 Advanced 52 Administration and Management 50 Intermediate 44 Mathematics Communications and Media Design Mechanical Public Safety and Security Psychology Production and Processing Law and Government Personnel and Human Resources Transportation Economics and Accounting Sociology and Anthropology Sales and Marketing Physics Geography Chemistry Philosophy and Theology Building and Construction 40 Intermediate 44 39 Intermediate 40 33 Intermediate 38 32 Intermediate 34 42 Intermediate 33 34 Intermediate 31 31 Intermediate 31 29 Intermediate 26 21 Basic 23 25 Basic 22 27 Basic 20 21 Basic 20 15 Basic 17 15 Basic 15 11 Basic 13 9 Basic 12 7 Basic 9 9 Basic 9 Therapy and Counseling 8 Basic 8 15-1041.00 Computer Support Specialists Page 4

Knowledge Importance Imp (0-100) Level Lvl (0-100) Foreign Language History and Archeology Medicine and Dentistry Fine Arts Food Production Biology 11 Basic 8 5 Basic 7 5 Basic 5 3 Basic 3 2 Basic 2 2 Basic 1 Source: U.S. Department of Labor / Employment and Training Administration, O*NET database version 13. Skill Skills refer to developed capacities that facilitate the more rapid acquisition of knowledge or the performance of activities (e.g., determining what is causing an operating error and deciding what to do about it). Source: O*NET Resource Center 15-1041.00 Computer Support Specialists Page 5

Skill Importance Imp (0-100) Level Lvl (0-100) Reading Comprehension 60 Advanced 61 Critical Thinking 72 Advanced 57 Active Listening 66 Advanced 57 Speaking 69 Advanced 55 Instructing 53 Advanced 52 Learning Strategies 50 Advanced 50 Writing 53 Advanced 50 Installation 50 Advanced 50 Active Learning 53 Intermediate 48 Complex Problem Solving 63 Intermediate 48 Systems Analysis 50 Intermediate 48 Service Orientation 53 Intermediate 48 Systems Evaluation 44 Intermediate 46 Troubleshooting 50 Intermediate 46 Judgment and Decision Making 53 Intermediate 46 Coordination 53 Intermediate 46 Operation Monitoring 47 Intermediate 45 Monitoring 53 Intermediate 43 Social Perceptiveness 50 Intermediate 43 Persuasion Quality Control Analysis 41 Intermediate 43 47 Intermediate 43 Time Management 50 Intermediate 41 Equipment Selection 41 Intermediate 41 Programming 53 Intermediate 41 Operation and Control Mathematics Repairing Equipment Maintenance Negotiation Management of Personnel Resources Management of Material Resources Technology Design 44 Intermediate 41 35 Intermediate 39 38 Intermediate 39 41 Intermediate 39 41 Intermediate 36 35 Intermediate 34 31 Intermediate 30 31 Intermediate 29 Operations Analysis 19 Basic 23 Management of Financial Resources 19 Basic 20 15-1041.00 Computer Support Specialists Page 6

Skill Importance Imp (0-100) Level Lvl (0-100) Science 3 Basic 2 Source: U.S. Department of Labor / Employment and Training Administration, O*NET database version 13. Ability Abilities refers to enduring attributes of the individual that influence performance (e.g., the ability to come up with a number of ideas about a topic). Source: O*NET Resource Center Ability Importance Imp (0-100) Level Lvl (0-100) Oral Comprehension 72 Advanced 61 Near Vision 63 Advanced 57 Written Comprehension 66 Advanced 57 Oral Expression 69 Advanced 55 Deductive Reasoning 66 Advanced 55 Information Ordering 66 Advanced 54 Inductive Reasoning 63 Advanced 54 Problem Sensitivity 72 Advanced 54 Written Expression 60 Advanced 54 Visualization 53 Advanced 52 Perceptual Speed 53 Intermediate 46 Selective Attention 47 Intermediate 46 Fluency of Ideas 50 Intermediate 45 Speech Clarity 63 Intermediate 45 Originality 44 Intermediate 45 15-1041.00 Computer Support Specialists Page 7

Ability Importance Imp (0-100) Level Lvl (0-100) Category Flexibility 56 Intermediate 45 Finger Dexterity 53 Intermediate 43 Speech Recognition 56 Intermediate 43 Flexibility of Closure Visual Color Discrimination Number Facility Mathematical Reasoning Far Vision Speed of Closure Arm-Hand Steadiness Memorization Static Strength Control Precision Trunk Strength Multilimb Coordination Auditory Attention Hearing Sensitivity Manual Dexterity Extent Flexibility Time Sharing Response Orientation Wrist-Finger Speed Depth Perception 47 Intermediate 43 38 Intermediate 43 38 Intermediate 41 38 Intermediate 39 41 Intermediate 39 47 Intermediate 39 44 Intermediate 37 41 Intermediate 37 28 Intermediate 32 35 Intermediate 32 31 Intermediate 32 38 Intermediate 30 31 Intermediate 30 38 Intermediate 30 38 Intermediate 29 28 Intermediate 29 31 Intermediate 29 28 Basic 23 25 Basic 23 28 Basic 21 Reaction Time 22 Basic 18 Gross Body Coordination 22 Basic 16 Dynamic Strength 22 Basic 16 Rate Control 19 Basic 14 15-1041.00 Computer Support Specialists Page 8

Ability Importance Imp (0-100) Level Lvl (0-100) Gross Body Equilibrium 22 Basic 14 Stamina 22 Basic 14 Sound Localization 3 Basic 2 Explosive Strength 0 Basic 0 Spatial Orientation 0 Basic 0 Speed of Limb Movement 0 Basic 0 Dynamic Flexibility 0 Basic 0 Glare Sensitivity 0 Basic 0 Night Vision 0 Basic 0 Peripheral Vision 0 Basic 0 Source: U.S. Department of Labor / Employment and Training Administration, O*NET database version 13. 15-1041.00 Computer Support Specialists Page 9