Colt Voice Line. 2010 Colt Technology Services Group Limited. All rights reserved.

Contents 1 2 3 4 5 Overview of Voice Line Access Options & Availability Features & Benefits Service Levels Why Buy Colt Voice Line 2

What is Colt Voice Line? Colt Voice Line provides outbound & inbound telephony services to the customer s PBX via a dedicated line Voice, data, video fax Direct connection Voice Line Available to physically connected customers Send and receive information 3

Productivity and efficiency Voice Line is part of Colt s voice services portfolio UCC applications IP Voice Solutions Intelligent Network Services TDM Voice VoIP Access Dedicated Voice Network Integrated Voice & Data Managed Voice Unified Communications Convergence and integration: from voice to integrated UCC applications Colt s voice services is a portfolio of forward thinking customer solutions that can help evolve customers communications strategies It is a full range of Voice, IN and VoIP services, delivered either as a standalone service or as a component of a large solution 4

Voice Line Access Options Customers can connect to Colt s Voice Line service via: Colt Fibre Colt DSL Third-party local network (OLO) Milan Colt DSL PSTN Colt London OLO Colt Fibre Frankfurt 5 Lyons

Voice Line Availability Voice Line is available in 13 countries: Austria Belgium Denmark France Germany Italy Ireland Netherlands Portugal Spain Sweden Switzerland UK 6

Voice Line Features & Benefits Service Assurance Quality Savings Consistency Business grade service quality, backed by Service Level Agreement All calls travel over Colt s fully redundant and resilient European fibre-optic network without compression Competitive rates, due to Colt s extensive bilateral agreements & interconnects with carriers both at an international & national level. Calls charged on a per second basis. Porting numbers customers can keep their existing numbers when changing providers (subject to availability) 7

Voice Line Features & Benefits Simplicity Calling Features Control Customer Care New numbers customers can order new number ranges from Colt s inventory pool Calling features supported e.g. Call Distribution, Call Waiting, Call Forwarding, Call Barring, Call Hold and more (varies by country) Online access to Call Detail Records, invoices & reporting tool to help customer manage & control their costs European based Customer Service Centre operates 24/7 8

Disaster Recovery with Voice Line Colt s Disaster Recovery service can be bundled with Voice Line to support customers business continuity plan(s) Incoming calls are rerouted to the customer s secondary site in the event of a disaster affecting customer s primary site Manchester (secondary site) PSTN Colt Colt will work with customer to design, implement and test the plan(s) 9 London (primary site)

Fast Track Fast Track expedite service delivery for on-net sites Available for all on-net sites for all Colt services in all Colt countries Available for new opportunities/orders and existing orders Customers can request an installation date (prior to the standard lead time). If this cannot be met, Colt proposes the fastest possible installation date based on technical feasibility. The customer can accept or reject the proposed date Multi-site services are considered on a site-by-site basis Charges apply 10

Colt Professional Services Colt Professional Services is a team of highly focused experts dedicated to designing and managing solutions which support business transformation for our customers. Colt consultants are available to: Conduct thorough reviews of customers current and future communications requirements Design the solution to customers requirements Manage project implementation & delivery Assess Design Implement Manage 11 Colt Consulting Services Colt Design Services Colt Project Management Colt Service Management

Voice Line Service Levels Guaranteed service availability of 99.9% or more Target time to fix faults 2 hours if origin of fault is within Colt s network 4 hours if origin of fault is outside Colt s network Delivery lead times 15 business days for on-net sites with existing service presentation point 25 business days for on-net sites requiring new service presentation point Lead times for off-net sites will vary, & will be communicated to customers following order acceptance Colt SLA credits applies to both on-net & off-net sites Customer credits apply to above SLA Notes: The above delivery lead times do not apply to porting Off-net = Services provided wholly or partly using OLO s network or service which includes DSL On-net = Services provided wholly using Colt s network 12

Why Colt? We commit to being a long-term business partner - not just a service provider Quality Business quality service backed by Service Level Agreements Customer Service Single point of contact via Colt s multi-lingual European Customer Service Centre, operates 24x7 End-to-End Accountability End-to-end accountability for the performance across 13 countries and seamless integration with other services Experience Proven track record of successfully implemented TDM Voice, VoIP and UCC projects across Europe Complete Service Full range of services from voice & data to integrated UCC, capable of supporting customers evolving communication strategies 13