,"""\ Dawn Maldonado 2019-21 Maury St. Louis, Mo. 6311 0 Donald Faulstich, I want to take the time and extend my gratitude to you and your team members. I will indeed use the services of your company again. All of your employees showed the utmost of respect for myself, the integrity of the property and the worked that they performed. Marty, the sales representative was t pushy r did he use bate and switch tactics like I had encountered with other companies. The price was reasonable and your employees performed their jobs very well exceeding my expectations. Again I want to thank Marty, Matt, Ed and you. I hope your business does well in this down market. Carpe Diem and God Bless, Dawn Maldonado
~ervice Performed: CUSTOMER SATISFACTION Ms. Moran 7421 Brunswick furnace and ale replacement Representative: Marty Technicians: Ed! Steve SALES/INST ALLA non DATE WORK PERFORMED: 6-17-10 -------------------------------------------------------------------------------------------------7-------------------------- 1. Did our representative answer all your questions? 2. Did our technicians inform you of their arrival? --Wes 3. Did our technicians have all the necessary tools and equipment? 4. Did our technicians explain the operation of the equipment? --,Yes 5. Is your equipment working properly? 6. Were the technicians appropriately dressed? yes 7. Did the technicians show respect for your home and /' did they clean up afterwards? 8. Were you offered the option of an extended warranty? 1. Overall, were you pleased with the work that was performed? 2. Were your phone calls handled in an efficient and courteous way? 3. Would you recommend us to a friend who has heating or cooling needs? 4. Would you be pleased to do business with us again? 5. Would you be willing to let us use your name and address as a referral? (phone numbers will t be given out) LYes --------------------------------------------------------------------------------------------------------- J- PLEASE FEEL FREE TO MAKE ANY COMMENTS:-4J~~~--~~. w~--~~~---j--ft.t~-~~d-h.~ -,--~~$1f~~y:-~ 2 '11~ wu 10M;JUu-.Q;v &rvi~'.. J a;vvt.. ~~f-'l~r~' V 1flRd flaa.l! up... _.1.,nfl ~ JOif~~ J~(LlL-~ ~ '()cm.d/f(~, A/59 ~ ~~r"at:. M w-<= a.a:
Service Performed: CUSTOMER-SATISFACTION Ms. Kloepple 10635 Village of Lavinia Representative: Chris Technicians: Matt! Steve SALES/INST ALLA TION DATE WORK PERFORMED: 4-19-10 -----------------------------------------------------------------------------------------------~--~---- ------------------------ 1. Did our representative answer all your questions? es 2. Did our technicians inform you of their arrival?' 3. Did our technicians have all the necessary tools and equipment? ---..lllyes 4. Did our technicians explain the operation of the equipment?~ V'. -""I es 5. Is your equipment working properly? es 6. Were the technicians appropriately dressed? es 7. Did the technicians show respect for your home and did they clean up afterwards? 8. Were you offered the option of an extended warranty? I~yes =Z:Yes --------------------------------------------------------------------------------------1------------------ 1. Overall, were you pleased with the work that was performed? ~/ 1es 2. Were your phone calls handled in an efficient and courteous way? 'es 3. Would you recommend us to a friend who has heating or cooling needs? es 4. Would you be pleased to do business with us again? es 5. Would you be willing to let us use your name and address as a referral? (phone numbers will t be given out) ------------------------------------------------------------------1-------------------------------------- PLEASEFEEL FREETO MAKE~y COMMENTS:-~-~--.ic&!--~ -~-,---c:fa<l-t;.-~--~--w-~-d.a.l- -~~----------------------------------------------------------------- tjg ~!J ~trzu ~~<?'"I/'~ h~
Service Performed: CUSTOMER-SATISFACTION Mr. Wilson 203 Pinetree Ct. Furn. And AC installtion Representative: Marty Technicians: Matt! Ed SALESfINST ALLA TION DATE WORK PERFORMED: 5-27-10 1. Did our representative answer all your questions? 2. Did our technicians inform you of their arrival? 3. Did our technicians have all the necessary tools and equipment? 4. Did our technicians explain the operation of the equipment? 5. Is your equipment working properly? 6. Were the technicians appropriately dressed? 7. Did the technicians show respect for your home and did they clean up afterwards? 8. Were you offered the option of an extended warranty? -X-Yes -x---yes --x-'yes --4-.Yes I. Overall, were you pleased with the work that was performed? 2. Were your phone calls handled in an efficientand courteous way? 3. Would you recommend us to a friend who has-heating or cooling needs? 4. Would you be pleased to do business with us again? 5. Would you be willing to let us use your name and address as a referral? (phone numbers will t be given out). s es =B:e es
Service Performed: CUSTOMER SATISFACTION Mr. Tesch 10312 Pickwick furnace and ale installation Representative: Marty Technicians: Ed! Matti Steve SALES/INST ALLA TION DATE WORK PERFORMED: 6-25-10 1. Did our representative answer all your questions? 2. Did our technicians inform you of their arrival? 3. Did our technicians have all the necessary tools and equipment? 4. Did our technicians explain the operation of the equipment? 5. Is your equipment working properly? 6. Were the technicians appropriately dressed? 7. Did the technicians show respect for your home and did they clean up afterwards? 8. Were you offered the option of an extended warranty? 1Jes -'x"-'yes -----'yes --, ~fr)af~ 1. Overall, were you pleased with the work that was performed? 2. Were your phone calls handled in an efficient and courteous way? 3. Would you recommend us to a friend who has heating or cooling needs? 4. Would you be pleased to do business with us again? 5. Would you be willing to let us use your name and address as a referral? (phone numbers will t be given out) PLEASE FEEL FREE TO-MAKE ANY COMMENTS:--f~~2!?-~---0.!-~-----~d.e!-,L---:&---~~(IVI/ _f!:+ ~t:.~~:1_ :._p l!: I~_.}i.!!..~~!.:: l::'_~..cl ~Lk = :'..~~{~_~}.:~~_s ~ (~~ ~L t..e VV':. -e~_~'- ~ ~".J.~A ~ ~~~!;~ t~~_~~~::2 ';~::::~{~JJ!-,_",- of =r fl-;y t.. V'-7 ~ ~, V{I, ~_~ P \{",Sf.1. :::r l,\j.s tt-ls () e)(-lrt~lt l""pfy v-rhk -H~ ~r~j(l 4-~Jcr -Ik S'A1t. J}ll oj +l: LvIfl.~~Y\.iy/ e.e.k~ t-\f\..j;"",tll!j '- i.v"~ (6""'i'Lk~,c.-p,l ~v+ a;vd or... :ul ('.~.\ -r. L.,." ( '/' 0 lj "Vi'-"') 'l~~'»> I -\-d. S()I»<~r.s'.:IV'.. r I ~ [1 /M.,j",/!ex \-
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