Helping you to understand your SSE bill

* Demonstration Powered by HP Exstream 06/27/2014, Version 7.0.642 32bit * 1 of 4 sse.co.uk MonFri 8am8pm Sat 8am2pm 0800 975 0485 Helping you to understand your SSE bill SC1 27 June 2014 14:22:22 5092972 Mr A Smith 1 Green Lane Oxford OX1 1AA S (OX11AA9U5) Here's your electricity bill For the period: 25 March 2014 to 24 June 2014 Dated: 25 June 2014 Your previous bill You owed us 132.43 Your payments, thank you 132.43 credit Balance after your payments 0.00 This bill estimated Electricity charges 117.15 Total charges this bill 117.15 We ve explained your bill in detail over the page Your electricity account number: 52908 99999 Your estimated reading 1 8 6 4 8 You can give us a reading any time at sse.co.uk or by calling our Meterline on 0800 220 995 Ways to pay See the back page for ways to pay. Don't forget your payment slip is needed for most types of payment. Please pay now 117.15 Your Personal Protection a prediction of your energy costs over the next 12 months Could you pay less? Your Personal Projection Based on our best estimate of your annual usage and your current prices, including VAT and any discounts, we estimate your Personal Projection of costs for the next 12 months will be 511.78. Our cheapest similar tariff Good news you're already on our cheapest Evergreen tariff. We'll let you know at least once a year if this changes. However paying by Direct Debit, you could save 40.00 a year. Our cheapest overall tariff By switching to 1 Year Fixed Price (subject to eligibility criteria and limited availability), paying by Direct Debit and choosing paperless billing, you could save 68.82 a year. Please note that switching tariffs may involve changing to different terms and See page 2 for more information conditions, so always check first. Prices may increase in future. about your tariff and the last page for Remember it might be worth thinking about switching your tariff or supplier. how we can help you pay less. An alternative tariff. This may be the cheapest British Gas tariff but doesn t include tariffs from other suppliers

* Demonstration Powered by HP Exstream 06/27/2014, Version 7.0.642 32bit * 2 of 4 Here's your bill explained for the period 25 March 2014 to 24 June 2014 Your payments SC2 Payment Received 23 Apr 2014 132.43 credit Your total payments, thank you 132.43 credit Pay by Direct Debit and go paperless Save 46 a year off your standing charge. Your charges 27 June 2014 14:22:22 5092972 The electricity you've used estimated Meter: D07C79999 Reading last time Reading this time Total used Standard energy 17993 18648[E] 655. Your electricity charges this period Your tariff is Standard Standard energy 655. at 13.37p 87.57 Standing charge 92.days at 26.1p 24.01 VAT 5.00% (on charges of 111.58) 5.57 Total electricity charges this period 117.15 stands for kilowatthour. It's the unit used to measure electricity and is recorded by your meter. About your electricity tariff Use this information to compare your tariff with others available. Tariff name Payment method Tariff ends on Exit fee (if you end your contract early) Your estimated annual usage Standard Cash / cheque No end date No exit fee applies 2,933.00 Your annual electricity usage Your supply number S 01 801 100 20 0000 9809 999 Your electricity MPAN number

* Demonstration Powered by HP Exstream 06/27/2014, Version 7.0.642 32bit * 3 of 4 How we can help you pay less Enter your postcode at www.sse.co.uk and follow the instructions. Call 0800 975 0485 and we ll help you find the best tariff for you. SC3 You ll get an estimate and details for each of our tariffs. So it s easier to pick the right one for you. We're open Monday to Friday 8am 8pm and Saturday 8am 2pm. You might want to consider one of our lifestyle meters, depending on when you use electricity. 27 June 2014 14:22:22 Your electricity usage We ve worked out you ve used less electricity this period than in the same period last year. This is based on an estimated reading for this bill. The costs that make up energy bills Buying the energy our customers use 52% Delivering the energy to your home 24% Government environmental and social schemes 8% Looking after you which includes billing, customer service and IT systems 6% 5092972 769 This period last year 654 This period down 15% VAT 5% Our supply business profit 5% 5% 5% 6% 8% 52% 24% Find out how to save energy and money by completing our five step survey at: www.sse.co.uk/beinggreen/energyefficiency or call us on 0800 975 0485. Illustration based on information from SSE's Consolidated Segmental Statements published from 20102013 which are available on our website. Average costs per energy bill weighted to reflect our customer base (59% electricity, 41% gas). Costs will vary depending on fuel(s), region and tariff. EoB Par SSE0800622838 138 208 32 Reference Mr A Smith Cashier's stamp and initials Signature Date }`AN U zªª`!!$!j~ }`AN U zªª`!!$!j~ Scottish & Southern Energy Collection Account 6332 4590 5290 8999 9963 571757 Credit Account Number Amount due 52908999994 257 1757 117.15 Please do not write or mark below this line and do not fold this payment slip Cash Cheque 52908999994 V4322571757 000117153 74 X

* Demonstration Powered by HP Exstream 06/27/2014, Version 7.0.642 32bit * 4 of 4 Need more help? A TCR is a figure that can be used as a guide to compare the price of your energy tariff with other tariffs available in the market SC4 27 June 2014 14:22:22 5092972 We'll aim to get things right first time. But if things go wrong, we'll fix them quickly for you. Just call a member of our team on: 0800 975 0485. To improve our service, we sometimes record calls. If you still need more help after you have first spoken with a member of our team, contact our Head of Customer Service at: 0800 975 7772 headofcustomerservice@sse.co.uk Head of Customer Service, Inveralmond House 200 Dunkeld Road, Perth PH1 3AQ It s easy to get independent advice so that you Know your rights as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you re struggling to pay your bill. To Know your rights visit www.adviceguide.org.uk for up to date information or contact the Citizens Advice consumer service on 08454 04 05 06. About your TCR You can also contact: Ombudsman Services: Energy on: 0330 440 1624 or visit www.ombudsmanservices.org We like to talk with our customers but if you prefer, you can still write to us at: Customer Service, SSE, PO Box 29977, Glasgow G67 9DW For details of your electricity distributor, please call us. Power cut or electricity emergency? Call 08000 72 72 82 immediately (open 24 hours). Your Tariff Comparison Rate (TCR) is 17.17p per TCR is a figure which you can use to compare the price of the tariff you are on with alternative tariffs from us or other suppliers. It is based on an average customer's usage of 3,200.00 of electricity a year. It takes into account the unit rate, standing charge and any discounts that make up your tariff. The TCR is not based on your personal usage and so should only be used as a guide. Your actual rate will depend on the amount of electricity you use. For more information about your tariff and how the TCR is calculated visit our website or call us. SSE is a trading name of SSE Energy Supply Limited which is a member of the SSE Group. The Registered Office of SSE Energy Supply Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Registered in England & Wales No. 03757502. Authorised and regulated by the Financial Conduct Authority for certain consumer credit activities. VAT registration number 553 7696 03. Tax point date 25 June 2014 EoB Par Ways to pay To make payments, set up a monthly direct debit or manage your account online, visit sse.co.uk You can pay without charge at any Post Office, Nat West Bank, a branch of your own bank or Paypoint. Paypoint and some Post Offices will only accept cash. To pay by Credit/Debit card call us on 0800 980 9649 There's a charge of 1.5% for paying by credit card. Make cheques payable to SSE and write your account number on the back. Fill in the payment slip and send to: SSE Payment Centre PO Box 13, Havant, PO9 5JB For telephone or internet banking use: sort code: 57 17 57 bank account number: 00000000 Quote your account number as shown on the front of the bill.

* Demonstration Powered by HP Exstream 06/30/2014, Version 7.0.642 32bit * 1 of 4 sse.co.uk MonFri 8am8pm Sat 8am2pm 0800 975 0486 SC1 Miss Adams 1 Sea View Brixham Devon TQ1 1AA (TQ50NQ9UT) 30 June 2014 10:31:09 3866748 Here's your gas bill For the period: 25 March 2014 to 27 June 2014 Dated: 30 June 2014 Your previous bill You owed us 135.75 Your payments, thank you 135.75 credit Balance after your payments 0.00 This bill estimated Gas charges 70.00 Total charges this bill 70.00 We ve explained your bill in detail over the page Your gas account number: 29314 19999 Your estimated reading 3 9 6 6 You can give us a reading any time at sse.co.uk or by calling our Meterline on 0800 220 995 Ways to pay See the back page for ways to pay. Don't forget your payment slip is needed for most types of payment. Please pay now 70.00 Your Personal Protection a prediction of your energy costs over the next 12 months Could you pay less? Your Personal Projection Based on our best estimate of your annual usage and your current prices, including VAT and any discounts, we estimate your Personal Projection of costs for the next 12 months will be 339.67. Our cheapest similar tariff Good news you're already on our cheapest Evergreen tariff. We'll let you know at least once a year if this changes. However paying by Direct Debit, you could save 40.00 a year. Our cheapest overall tariff By switching to 1 Year Fixed Price (subject to eligibility criteria and limited availability), paying by Direct Debit and choosing paperless billing, you could save 59.55 a year. Please note that switching tariffs may involve changing to different terms and See page 2 for more information conditions, so always check first. Prices may increase in future. about your tariff and the last page for Remember it might be worth thinking about switching your tariff or supplier. how we can help you pay less. An alternative tariff. This may be the cheapest British Gas tariff but doesn t include tariffs from other suppliers

* Demonstration Powered by HP Exstream 06/30/2014, Version 7.0.642 32bit * 2 of 4 Here's your bill explained for the period 25 March 2014 to 27 June 2014 Your payments SC2 Payment Received 29 Apr 2014 135.75 credit Your total payments, thank you 135.75 credit Pay by Direct Debit and go paperless Save 46 a year off your standing charge. Your charges 30 June 2014 10:31:09 3866748 The gas you've used estimated Meter: 2935797 Reading last time Reading this time Total used Gas Unrestricted 3936 3966[E] 30. units Converted to kilowatt hours () Your gas charges this period Your tariff is Standard 945.37 Standard energy 945.37 at 4.43p 41.88 Standing charge 95.days at 26.1p 24.79 VAT 5.00% (on charges of 66.67) 3.33 Total gas charges this period 70.00 About your gas tariff Use this information to compare your tariff with others available. Tariff name Payment method Tariff ends on Exit fee (if you end your contract early) Your estimated annual usage Standard Cash / cheque No end date No exit fee applies 5,151.89 Converting to This is how we convert gas units into kilowatt hours (): Your annual gas usage 30.00 imperial units used x 1.022640 volume correction x 2.83 to convert to metric = 86.82 metric units x 39.2 calorific value 3.6 to convert to = 945.37 Your meter point reference number 4239579999 Your gas MPRN number

* Demonstration Powered by HP Exstream 06/30/2014, Version 7.0.642 32bit * 3 of 4 How we can help you pay less Enter your postcode at www.sse.co.uk and follow the instructions. Call 0800 975 0486 and we ll help you find the best tariff for you. SC3 You ll get an estimate and details for each of our tariffs. So it s easier to pick the right one for you. We're open Monday to Friday 8am 8pm and Saturday 8am 2pm. 30 June 2014 10:31:09 Your gas usage We ve worked out you ve used more gas this period than in the same period last year. This is based on an estimated reading for this bill. The costs that make up energy bills Buying the energy our customers use 52% Delivering the energy to your home 24% Government environmental and social schemes 8% Looking after you which includes billing, customer service and IT systems 6% 3866748 913 This period last year 945 This period up 4% VAT 5% Our supply business profit 5% 5% 5% 6% 8% 52% 24% Find out how to save energy and money by completing our five step survey at: www.sse.co.uk/beinggreen/energyefficiency or call us on 0800 975 0486. Illustration based on information from SSE's Consolidated Segmental Statements published from 20102013 which are available on our website. Average costs per energy bill weighted to reflect our customer base (59% electricity, 41% gas). Costs will vary depending on fuel(s), region and tariff. EoB Par SSE0800622838 138 208 32 Reference Miss Adams Cashier's stamp and initials Signature Date }`AN >@Jªª>!!*!E~ }`AN >@Jªª>!!*!E~ Scottish & Southern Energy Collection Account 6332 4590 2931 4199 9929 571757 Credit Account Number Amount due 29314199992 257 1757 70.00 Please do not write or mark below this line and do not fold this payment slip Cash Cheque 29314199992 V4322571757 000070009 74 X

* Demonstration Powered by HP Exstream 06/30/2014, Version 7.0.642 32bit * 4 of 4 Need more help? A TCR is a figure that can be used as a guide to compare the price of your energy tariff with other tariffs available in the market SC4 30 June 2014 10:31:09 3866748 We'll aim to get things right first time. But if things go wrong, we'll fix them quickly for you. Just call a member of our team on: 0800 975 0486. To improve our service, we sometimes record calls. If you still need more help after you have first spoken with a member of our team, contact our Head of Customer Service at: 0800 975 7772 headofcustomerservice@sse.co.uk Head of Customer Service, Inveralmond House 200 Dunkeld Road, Perth PH1 3AQ It s easy to get independent advice so that you Know your rights as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you re struggling to pay your bill. To Know your rights visit www.adviceguide.org.uk for up to date information or contact the Citizens Advice consumer service on 08454 04 05 06. About your TCR You can also contact: Ombudsman Services: Energy on: 0330 440 1624 or visit www.ombudsmanservices.org We like to talk with our customers but if you prefer, you can still write to us at: Customer Service, SSE, PO Box 29977, Glasgow G67 9DW For details of your gas transporter, please call us. Gas leak or strong smell of gas? Call 0800 111 999 immediately (open 24 hours). Your Tariff Comparison Rate (TCR) is 5.39p per TCR is a figure which you can use to compare the price of the tariff you are on with alternative tariffs from us or other suppliers. It is based on an average customer's usage of 13,500.00 of gas a year. It takes into account the unit rate, standing charge and any discounts that make up your tariff. The TCR is not based on your personal usage and so should only be used as a guide. Your actual rate will depend on the amount of gas you use. For more information about your tariff and how the TCR is calculated visit our website or call us. SSE is a trading name of Southern Electric Gas Limited which is a member of the SSE Group. The Registered Office of Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU. Registered in England & Wales No. 02716495. VAT registration number 553 7696 03. Tax point date 30 June 2014 EoB Par Ways to pay To make payments, set up a monthly direct debit or manage your account online, visit sse.co.uk You can pay without charge at any Post Office, Nat West Bank, a branch of your own bank or Paypoint. Paypoint and some Post Offices will only accept cash. To pay by Credit/Debit card call us on 0800 980 9649 There's a charge of 1.5% for paying by credit card. Make cheques payable to SSE and write your account number on the back. Fill in the payment slip and send to: SSE Payment Centre PO Box 13, Havant, PO9 5JB For telephone or internet banking use: sort code: 57 17 57 bank account number: 00000000 Quote your account number as shown on the front of the bill.