VISIT SIP Avaya IP Office Server Edition 9.0 Configuration Checklist

VISIT SIP Avaya IP Office Server Edition 9.0 Configuration Checklist Version 1.2 380 129 866 RDC Paris

Clause de confidentialité Toutes les informations contenues dans ce document sont strictement confidentielles. En conséquence, le Client ou son intégrateur téléphonique s interdisent de les communiquer ou de les divulguer à des tiers pour quelque raison que ce soit, sans accord préalable et écrit de Orange SA. Par ailleurs, le Client ou son intégrateur téléphonique s interdisent d utiliser lesdits documents, informations et données à d autres fins que l exécution par chacune d entre eux de leurs obligations au titre du raccordement au service Business Talk IP. b.: l'intégrateur téléphonique du Client est une société tierce mandatée par le Client en charge d'installer et maintenir les équipements de téléphonie (PABX, IPBX, écosystèmes ToIP) du Client. Version Version du Les informations contenues dans ce document étant de nature à évoluer (pour suivre les évolutions du marché et les nouveautés technologiques), une version actualisée est disponible à tout moment et sur demande auprès de Orange SA. 380 129 866 RDC Paris 2 of 23

table of contents 1 Introduction......... 4 1.1 Documentation feedback... 4 2 Configuration Checklist............ 5 2.1 IP Office Server Edition... 5 2.2 B179 Conference Station...22 2.3 DECT IP Base Station...22 2.4 OneX Portal...23 2.5 OneX Mobile...23 380 129 866 RDC Paris 3 of 23

1 Introduction The purpose of this document is to provide the configuration checklist for Avaya IP Office Server Edition 9.0 as quick configuration reference for BTIP services interoperability. 1.1 Documentation feedback The documentation team welcomes your suggestions and feedback. We greatly value your comments, review all of them, and use them to improve subsequent releases of the documentation in order to make your work easier. Please let us know if you notice any mistakes in the documentation that we provide or you have an idea how it can better suit your needs. You can submit feedback about the documentation by sending an email to the following address (click the link): AVAYA VISIT Documentation feedback Please note that given contact addresses should be used only for documentation on feedback. Other comments/requests (ex. Presales or Postsales sales questions) not related to documentation feedback will not be addressed. 380 129 866 RDC Paris 4 of 23

2 Configuration Checklist 2.1 IP Office Server Edition Access type: IP Office Web Manager page. Platform Configuration place System Services Configuration details running services: IP Office Voicemail OneX Portal Web Manager Access type: IP Office Manager application. Platform Every platform in the solution 1 Every platform in the solution Every platform in the solution Every platform in the solution Menu Object Tab Parameter System configuration Locale configuration Value System System Locale France2 (French) System System System System configuration Locale configuration LA1 > VoIP DSCP (Hex) / DSCP B8 / 46 Video DSCP (Hex) / Video DSCP SIG DSCP (Hex) / SIG DSCP c configuration Full G.711 offer 2 88 / 34 B8 / 46 Telephony Companding Law ALaw cs RFC2833 Default Payload Default c Selection > Selected box c configuration G.722 2 codec introduction 3 cs Telephony Available cs Default c Selection > Selected box High Quality Conferencing 101 G.711 ALAW 64K G.722 64K (checked) G.722 64K G.711 ALAW 64K (in following order) 1 Every platform in the solution: primary, secondary (if used), expansion units (if used) 2 Please refer to section B179 Conference Station for additional configuration of this endpoint via administration web page 3 Please refer to section B179 Conference Station for additional configuration of this endpoint via administration web page 380 129 866 RDC Paris 5 of 23

c Selection SIP line VoIP Selected box Call Admition Control & Location configuration 4 Location ame Custom G.711 ALAW 64K RS187 Subnet Address 6.201.87.0 Solution level Every platform in the solution Location Location Location Subnet Mask 255.255.255.0 Parent Location for CAC Call Admission Control > Total Maximum Calls Call Admission Control > External Maximum Calls Call Admission Control > Internal Maximum Calls <one> System System Location HQ470 SC lines configuration 25 25 25 VoIP line Outgoing Group ID 99901 99930 Gateway IP Address Local GW s IP address 5 H.323 line VoIP settings Allow Direct Media Path Supplementary Services IP Office SC Location name Location (location where far end is located) VoIP line Outgoing Group ID 99901 99930 Gateway IP Address Local GW s IP address Secondary (if used) 6 H.323 line VoIP settings Allow Direct Media Path Supplementary Services IP Office SC Location Location name (location where far end is located) 4 For each physical site (Headquarter and Remote Sites) dedicated location has to be created, mainly for Call Admission Control and emergency calls management. This section provides example values. 5 Repeat the steps on primary to create separate SC line for each local gateway in the solution. 6 Repeat the steps on secondary (if used) to create separate SC line for each local gateway in the solution. 380 129 866 RDC Paris 6 of 23

VoIP line Outgoing Group ID 99998 Gateway IP Address secondary s IP address Expansion Gateway 7 H.323 line VoIP settings Allow Direct Media Path Supplementary Services IP Office SC Location Location name SC lines configuration fallback 8 VoIP line Outgoing Group ID 99998 Gateway IP Address backup s IP address Supplementary Services IP Office SC Fallback H.323 line VoIP settings Backs up my IP Phones Backs up my Hunt Groups Backs up my Voicemail Location Location s name VoIP line Outgoing Group ID 99999 Gateway IP Address primary s IP address Secondary (if used) H.323 line VoIP settings Supplementary Services Backs up my IP Phones IP Office SC Fallback Location Location s name SC lines configuration local PST access 7 Redundant architecture only 8 Redundant architecture only 380 129 866 RDC Paris 7 of 23

Expansion Gateway PRI 30 (Universal ) 9 PRI line Incoming Group ID 3 Outgoing Group ID 3 Secondary (if used) System System SIP Trunks configuration Global settings LA1 > VoIP Telephony >Telephony LA1 > VoIP Telephony >Telephony SIP Trunks Enable SIP Registrar Enable Maximum SIP Sessions Media Connection Preservation SIP Trunks Enable SIP Registrar Enable Maximum SIP Sessions Media Connection Preservation SIP Trunks configuration SIP line umber 10 Prefix 0 ational Prefix 00 Country 33 1 256 Enabled 1 256 Enabled International Prefix 000 Send Caller ID Diversion Header REFER Support Unchecked Method for Session Refresh Media Connection Preservation In Service Auto System Check OOS Caller ID from From Header Send From In Clear Service Busy Response 503 Service Unavailable Action on CAC Location limit 10 Allow Voicemail / Reject Call Transport ITSP Proxy Address primary SBC s IP address 9 type depends on line type attached to Expansion Gateway 10 Two options are possible, depending on the needs. If CAC is reached on Remote Site call can be rerouted to Voicemail located on main site or rejected with 503 message (configured above). If CAC is reached on the main site call will be always rejected, no matter what is configured in this field. 380 129 866 RDC Paris 25/ 8 of 23

Layer 4 Protocol etwork Configuration > Use etwork Topology Info UDP one Send Port 5060 Listen Port 5060 Local URI Contact Display ame VoIP one Incoming Group 10 Outgoing Group 10 c Selection 11 Location Call Initiation Timeout (s) DTMF Support Allow Direct Media Path REInvite Supported PRACK/100rel Supported Force direct media with phones 1 128 System Default / Custom Cloud 18 umber 11 RFC2833/RFC4733 Prefix 0 ational Prefix 00 Country 33 International Prefix 000 Send Caller ID REFER Support Diversion Header Unchecked Method for Session Refresh Auto Media Connection Preservation System In Service Check OOS 11 Use Custom only if G.722 codec is used, otherwise leave System Default. 380 129 866 RDC Paris 9 of 23

Transport Caller ID from From Header Send From In Clear Service Busy Response Action on CAC Location limit ITSP Proxy Address Layer 4 Protocol etwork Configuration > Use etwork Topology Info 503 Service Unavailable Allow Voicemail / Reject Call backup SBC s IP address UDP one Send Port 5060 Listen Port 5060 Local URI Contact Display ame VoIP Incoming Group 11 one Outgoing Group 11 Call Initiation Timeout (s) DTMF Support Allow Direct Media Path REInvite Supported PRACK/100rel Supported Force direct media with phones 1 128 18 umber 110 RFC2833/RFC4733 Secondary Prefix 0 ational Prefix 00 Country 33 International Prefix 000 Send Caller ID Diversion Header REFER Support Method for Session Refresh Media Connection Preservation Unchecked Auto System 380 129 866 RDC Paris 10 of 23

In Service Transport Check OOS Caller ID from From Header Send From In Clear Service Busy Response Action on CAC Location limit 12 ITSP Proxy Address Layer 4 Protocol etwork Configuration > Use etwork Topology Info 503 Service Unavailable Allow Voicemail / Reject Call primary SBC s IP address UDP one Send Port 5060 Listen Port 5060 Local URI Contact Display ame VoIP one Incoming Group 110 Outgoing Group 110 c Selection 13 Location Call Initiation Timeout (s) DTMF Support Allow Direct Media Path REInvite Supported PRACK/100rel Supported Force direct media with phones 1 128 System Default / Custom Cloud 18 umber 111 Prefix 0 RFC2833/RFC4733 12 Two options are possible, depending on the needs. If CAC is reached on Remote Site call can be rerouted to Voicemail located on main site or rejected with 503 message (configured above). If CAC is reached on the main site call will be always rejected, no matter what is configured in this field. 13 Use Custom only if G.722 codec is used, otherwise leave System Default. 380 129 866 RDC Paris 11 of 23

ational Prefix 00 Country 33 International Prefix 000 Send Caller ID REFER Support Method for Session Refresh Media Connection Preservation In Service Diversion Header Unchecked Auto System Transport Check OOS Caller ID from From Header Send From In Clear Service Busy Response Action on CAC Location limit ITSP Proxy Address Layer 4 Protocol etwork Configuration > Use etwork Topology Info 503 Service Unavailable Allow Voicemail / Reject Call backup SBC s IP address UDP one Send Port 5060 Listen Port 5060 Local URI Contact Display ame VoIP one Incoming Group 111 Outgoing Group 111 Call Initiation Timeout (s) DTMF Support Allow Direct Media Path REInvite Supported PRACK/100rel Supported Force direct media with phones 1 128 18 RFC2833/RFC4733 380 129 866 RDC Paris 12 of 23

DECT line configuration Enable Provisioning Secondary (if used) Expansion Gateway 17 System System System IP DECT Gateway VoIP SARI/PARK Subscriptions Plan configuration 16 PARK license key 14 AutoCreate / Preconfigured Authentication 1234 15 Gateway IP Address Allow Direct Media Path Plan General dialing configuration Telephony >Telephony Telephony >Telephony Telephony >Telephony Delay Time (secs) Delay Count 0 Default o Answer Time Delay Time (secs) Delay Count 0 Default o Answer Time Delay Time (secs) Delay Count 0 Default o Answer Time DECT IPBS s IP address Plan s and configuration when local PST access is not used 10 15 10 15 10 15 Route ame Main 1 Telephone umber Group ID 10 Telephone umber Group ID 11 14 License number has to match the one configured on DECT IPBS line under SARI 15 Authentication code has to match the one configured on DECT IPBS under DECT> System 16 This is common configuration. It may be required to adjust dial plan configuration per particular system. 17 Only if analogue phones are registered there. 380 129 866 RDC Paris 13 of 23

002XXXXXXXX 18 Telephone umber 02 Group ID 50: Main 000; Telephone umber 00 Group ID 50: Main Route ame Main Telephone umber 1 Group ID 110 Secondary (if used) Telephone umber Group ID 111 002XXXXXXXX Telephone umber 02 Group ID 50: Main 000; Telephone umber 00 Group ID 50: Main Plan s and configuration when local PST access is used 20 Route ame PST_for_HQ470 2 21 Telephone umber 9 Group ID 99901 1 Route ame HQ470 18 It is not possible to add one global entry for immediate national numbers, so such configuration should be repeated for each national numbering pattern 00ZABPQMCDU, where Z is a digit from range 19. 19 It is not possible to add one global entry for immediate national numbers, so such configuration should be repeated for each national numbering pattern 00ZABPQMCDU, where Z is a digit from range 19. 20 Below configuration should be repeated for each location using local PST access. 21 Repeat the configuration steps for all Expansion Units within the solution that will be used for local PST access. 380 129 866 RDC Paris 14 of 23

Alternate Route Telephone umber PST_for_HQ470 Group ID 10 Telephone umber User Rights User Rights Group ID 11 User ame RS187 s User Rights Membership table (, Telephone umber,, Group ID) Member of this User Rights Telephone umber Group ID Apply User Rights value Please refer to next section All RS187 users except SIP endpoints 002XXXXXXXX 22 02 56: RS187 000; Telephone umber 00 Group ID 56: RS187 ote: Before configuring tables on secondary it is necessary to save tables from primary as a templates. This approach is necessary if we are using User Rights (described in next section) as it s not possible to modify number. 1. Select first table created in previous steps and click Export as Template (Binary) in topright window menu. 2. Repeat this action for all other tables created on primary. Secondary (if used) 1. Chose ew from Template (Binary) and select from the list saved table 23. 2. Doubleclick on the entry within added table and modify Group ID with the equivalent number configured on secondary. 3. Repeat the steps above for each table copied from primary. Expansion 9 22 It is not possible to add one global entry for immediate national numbers, so such configuration should be repeated for each national numbering pattern 00ZABPQMCDU, where Z is a digit from range 19. 23 It is important to add all tables for local PST access first, otherwise it will be required to manually select Alternate Route table later. 380 129 866 RDC Paris 15 of 23

Gateway Telephone umber S225374380 Group ID 3 Plan s and configuration for analogue phones Route ame PST 2 26 Telephone umber S225374380 Group ID 3 Route ame Alternate Route RS187 PST 1 Telephone umber 0; Group ID 99999 Expansion Gateway 28 Telephone umber 0; Group ID 99998 User Rights User Rights User ame RS187 s User Rights Membership table (, Telephone umber,, Group ID) Member of this User Rights Telephone umber Group ID Apply User Rights value Please refer to next section All RS187 users except SIP endpoints 002XXXXXXXX 29 02 56: RS187 000; 24 Sxxxxxxxx means that provided number is used for CLI in outgoing calls via local PST line 25 Below configuration should be repeated for each location with analogue phones registered. 26 Configure this only if local PST access is used 27 Sxxxxxxxx means that provided number is used for CLI in outgoing calls via local PST line 28 Perform this step only if you are using secondary 29 It is not possible to add one global entry for immediate national numbers, so such configuration should be repeated for each national numbering pattern 00ZABPQMCDU, where Z is a digit from range 19. 380 129 866 RDC Paris 16 of 23

Telephone umber 00 Group ID 56: RS187 Plan Incoming Call Route configuration Incoming call to phone user 30 Incoming Call Route Incoming Call Route 10 Incoming Call Route 11 Incoming Call Route 3 31 Standard Destinations Standard Destinations Standard Destinations Group ID 10 Incoming umber +33296084361 Destination > Default Value Group ID 11 4701001 Extn4701001 Incoming umber +33296084361 Destination > Default Value Group ID 3 4701001 Extn4701001 Incoming umber 225374381 32 Destination > Default Value 4701001 Extn4701001 33 Plan Incoming Call Route configuration Incoming call to destination other o than phone user (i.e. voicemail, hunt group) Option1: Configure separate entry dedicated to particular service Local URI +33296084362 Contact +33296084362 10 Display ame +33296084362 one Incoming Group 10 1 128 Local URI +33296084362 Contact +33296084362 11 Display ame +33296084362 one Incoming Call Route Incoming Call Route 10 Standard Destinations Incoming Group 11 Group ID 10 1 128 Incoming umber +33296084362 Destination > Default Value Incoming Standard Group ID 11 Voicemail / Hunt group / etc. 30 Each user has to have DID number assigned. To route incoming BTIP calls it is required to have tab on primary and backup SIP trunk, configuration of which is described in section: SIP trunks configuration. 31 Dedicated for local PST access (optional) 32 This field can be used to match the called public number with private one. 33 Binds public DID with the private extension. 380 129 866 RDC Paris 17 of 23

Call Route 11 Destinations Incoming umber +33296084362 Destination > Default Value Option2: Configure common entry using * wildcard Local URI * Contact * Voicemail / Hunt group / etc. 10 Display ame * one Incoming Group 10 Local URI * Contact * 1 128 11 Display ame * one Incoming Call Route Incoming Call Route 10 Incoming Call Route 11 Standard Destinations Standard Destinations Incoming Group 11 Group ID 10 1 128 Incoming umber +33296084362 Destination > Default Value Group ID 11 Voicemail / Hunt group / etc. Incoming umber +33296084362 Destination > Default Value Plan configuration for Emergency calls Voicemail / Hunt group / etc. Plan configuration for Emergency calls : Emergency 34 112 Emergency Telephone umber 112 Group ID Route ame Alternate Route Blank HQ470 70Emergency PST_for_HQ470 Telephone umber 34 If the system uses prefixes for external dialing, the dialing of emergency numbers with and without the prefix should be allowed. 380 129 866 RDC Paris 18 of 23

20 35 Group ID 20 Telephone umber 21 36 Group ID 21 Location Location Location Emergency HQ470 470Emergency 10 Local URI Contact Display ame Incoming Group 0 one 20 37 Outgoing Group 20 Local URI 1 128 Contact 11 Display ame one Incoming Group 0 Outgoing Group 21 38 1 128 112 Telephone umber 112 Emergency Secondary (if used) Group ID Route ame Alternate Route Blank HQ470Emergency PST_for_HQ470 Telephone umber 35 This value must be different than the one used for standard calls. 36 This value must be different than the one used for standard calls. 37 This value must equal the one configured under emergency on first position! 38 This value must equal the one configured under emergency on second position! 380 129 866 RDC Paris 19 of 23

Group ID 120 Telephone umber Group ID 121 40 Location Location Location Emergency HQ470Emergency 10 Local URI Contact Display ame Incoming Group 0 one 20 41 Outgoing Group 120 Local URI 1 128 Contact 11 Display ame one Incoming Group 0 Outgoing Group 121 42 System VoIP User / Extension creation automatic 43 H.323 Autocreate Extn H.323 Autocreate User Autocreate Extn/User User / Extension creation manual for IP endpoints 44 1 128 User User User ame Extn4703003 39 This value must be different than the one used for standard calls. 40 This value must be different than the one used for standard calls. 41 This value must equal the one configured under emergency on first position! 42 This value must equal the one configured under emergency on second position! 43 Automatic creation of user/extension allows only to create with basic configuration (i.e. Basic User profile, no public numbering for SIP calls etc.). 44 Below values are an examples and should be treated only as a common guidelines for new user creation 380 129 866 RDC Paris 20 of 23

Password password 45 Expansion Gateway Extension User Extension H.323 / SIP Extension Telephony > Supervisor Settings Extension 4703003 Profile Login Basic User / Power User 46 login code 47 Manager will automatically prompt for new VoIP extension creation when saving User part and will be filled with all necessary information. User / Extension creation manual for analogue phones 48 User User Telephony > Supervisor Settings ame Password Extn4701301 password 49 Extension 4701301 Profile Login Basic User / Power User 50 login code 51 After step above manager will automatically prompt for new VoIP extension creation select one. BP1 52 Extn Base Extension 4701301 53 User / Extension creation Public numbers assignment: DI number declaration for nondid users User User SIP SIP ame SIP Display ame (Alias) Contact +33296084360 +33296084360 +33296084360 User / Extension creation Public numbers assignment: DI number declaration for DID users 54 User User SIP SIP ame SIP Display ame (Alias) Contact +33296084361 +33296084361 +33296084361 45 Password provided here will be used only for user login to applications like OneX Portal or OneX Mobile. 46 Power user allows to use additional features like Softphone or Telecommuter mode. Separate license is required. 47 Login code provided here will be used for phone s registration. ot obligatory. 48 Below values are an examples and should be treated only as a common guidelines for new user creation 49 Password provided here will be used only for user login to applications like OneX Portal or OneX Mobile. 50 Power user allows to use additional features like Softphone or Telecommuter mode. Separate license is required. 51 Login code provided here will be used for phone s registration. ot obligatory. 52 Select the module the analogue phone is plugged in (BP module) 53 Value must match the extension configured for the user in previous step. 54 Each user has to have DID number assigned, so configuration should be repeated for each user. 380 129 866 RDC Paris 21 of 23

User / Extension creation The ouser configuration User ouser Source umbers Source umber IGORE_DTMF_MIS MATCH 55 Secondary (if used) User ouser Source umbers Source umber IGORE_DTMF_MIS MATCH 56 2.2 B179 Conference Station Access type: B179 Conference Station s Administration web page. Menu Tab Parameter c configuration Full G.711 offer Settings Media c priorities: G722: 0 Disabled G711 Alaw: 4 High G711 Ulaw: 0 Disabled G729: 0 Disabled c configuration G.722 codec introduction Settings Media c priorities: G722: 4 High G711 Alaw: 3 G711 Ulaw: 0 Disabled G729: 0 Disabled 2.3 DECT IP Base Station Access type: DECT IP Base Station Administration web page. Menu LA DECT Tab Parameter Value LA configuration DHCP Mode disabled IP Address IPBS static IP address IP etwork Mask 255.255.255.0 Default Gateway default gateway s IP address DECT configuration Master Mode Active * restart required ame IPBS Radio Password password Master IP Address 127.0.0.1 Air Sync Sync Mode Master * restart required System System ame IPBS 55 Source umber required to force direct media between H.323/DECT and SIP endpoints. 56 Source umber required to force direct media between H.323/DECT and SIP endpoints. 380 129 866 RDC Paris 22 of 23

Password password Confirm password password Subscriptions With System AC Authentication 1234 Master PBX Protocol H.323/XMobile ame IPBS Trunks Local Port 1720 (default) CS IP Address primary s IP address CS Port 1720 (default) SARI SARI license number DECT configuration for AIWS UITE Device Management Unite IP Address AIWS IP address 2.4 OneX Portal Access s type: OneX Portal Administration web page. Menu Submenu Parameter Value Configuration IM/Presence Server XMPP Domain ame primary s IP address 2.5 OneX Mobile Access type: OneX Mobile Preferred for Android application installed on mobile device. Menu Submenu Parameter Value Server ID primary s FQD Settings Server ID and user account Username Extn4701001 Password password 60 57 The same password has to be configured as in Master tab 58 Authentication code has to match the one configured on primary for DECT line under Authentication 59 License numer has to match the one configured on primary for DECT line under SARI/PARK 60 Password used to login. 380 129 866 RDC Paris 23 of 23