GENERAL TARIFF Original Page 271 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES 1. General a. This tariff applies only to Northwestel s terrestrial retail Internet services. b. Business and Residence Classification The Company classifies a customer s service as business service or residence service for the purpose of offering an Internet service and applicable rate. See the Definitions of Business Service and Residence Service in General Tariff CRTC 3001. c. Classification by Technology The Company further classifies a customer s service based on whether the Services are provided through Cable or ADSL infrastructure for the purpose of offering an Internet service and applicable rate. i. ADSL ADSL is an Internet service which provides high speed transmission of data over existing telephony infrastructure. ii. Cable Cable Internet is an Internet service which provides high speed transmission of data over coaxial cable. d. Service Availability Service is subject to the availability of suitable facilities. Not all the service package offerings or infrastructure are available in all service areas or in all communities. Customers should contact Northwestel to determine package availability. 2. Definitions a. Data Usage Allowance A usage allowance is the monthly amount of data that Northwestel permits a customer to download or upload within the specific Service package paid for by the customer. Usage is measured in gigabytes (GB). b. Download Speed Refers to the speed at which the data from a remote system is downloaded to a customer s system. Download speed is measured in megabits per second (Mbps) or kilobits per second (kbps). c. Fixed IP Address Refers to a fixed Internet Protocol (IP) address (fixed IP address) which is a numerical label assigned to a device by Northwestel. d. Gigabyte Refers to a unit of measurement of data transmitted or stored. Northwestel measures usage in Gigabytes (GB) using the International System of Units (SI) standard. The Company uses the following conversion: 1,000,000,000 Bytes = 1 GB. e. Internet Traffic Internet Traffic is the flow of data on the Internet. f. Modem A modem is a device that enables a computer to transmit (send or receive) data.
GENERAL TARIFF Original Page 272 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES 2. Definitions (continued) g. Services Services include terrestrial ADSL Internet and Cable Internet services. h. Standalone DSL Service This service permits customers to have ADSL Internet service without subscribing to telephone service. i. Terrestrial Refers to service offered in communities that are served through transport infrastructures that utilize terrestrial based facilities (such as microwave radio or fibre optic) as opposed to communities served through satellite technologies. j. Upload Speed Refers to the speed at which the data from a customer s system is uploaded to a remote system. Upload speed is measured in Mbps or kbps. 3. Conditions Except as otherwise specified within this tariff, the Terms of Service found in General Tariff CRTC 3001 s 1 to 22 and s 104 to 107 apply to Terrestrial Cable and ADSL Internet Services. a. Billing Commencing on the in service date, Northwestel will invoice the customer on a monthly basis the amounts set out in the tariff. All amounts are in Canadian dollars and are exclusive of taxes. The monthly service charge for the Internet package chosen by the customer will be billed in advance. Usage-based services and Nonrecurring Charges incurred in one calendar month will generally be billed in the following month. b. Acceptable Use Policy The following activities are prohibited: i. use of the Service for commercial purposes such as web hosting, commercial e-mail hosting, commercial FTP sites, or advertising unless specifically authorized by Northwestel; ii. transmission or link to any communication where the meaning of the message, or its transmission or distribution, would violate any applicable law or regulations, including those which deal with obscene communications, or its transmission is for the purpose of making an annoying or offensive communication to any other person; iii. engaging in an unsolicited mass distribution of any message; iv. uploading, publishing, defacing, modifying or distributing any information, software or material which is protected by copyright or other legal protection without obtaining permission of the copyright owner or rights holder; v. disrupting or interfering with any service provided by Northwestel or any service of any other service provider; vi. engaging in any activity that could in the opinion of Northwestel significantly compromise or degrade network performance or affect the ability of others to use the Service, including but not limited to dissemination of viruses and other harmful or unsolicited code and generating levels of traffic sufficient to impede the ability of other users to send or retrieve information, or failing to maintain inside wiring or Customer Equipment in good condition; vii. engaging in any activity that could compromise the security of the Service or the security of other computers on the Internet; and viii. sharing, reselling, or providing, as part of any commercial transaction, the Services to any third party.
GENERAL TARIFF Original Page 273 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES 3. Conditions (continued) c. Customer Equipment i. Except for Northwestel-provided Equipment, all equipment, devices, software or other things (including inside wiring) that the customer may deploy to use Internet Services (Customer Equipment) shall be and will remain the customer s responsibility. ii. The customer is responsible for maintaining Customer Equipment in good working order in order to avoid network harm. iii. Northwestel is not responsible for supplying, installing, or operating Customer Equipment, including without limitation, the suitability of Customer Equipment or compatibility of Customer Equipment with any Northwestel-provided equipment or Services. Northwestel has no obligation to maintain, repair or provide service or support for Customer Equipment. d. Usage Allowance Northwestel may provide customers with a base usage allowance for the amount of data that customers can upload or download, based on the customer s Internet Service package. For any data uploaded or downloaded above such base usage allowance, Northwestel will charge a unit rate per gigabyte as an additional usage charge. Northwestel will invoice the customer for any such charges on the invoice in the month following the month in which the extra usage charges were incurred. The base usage allowance in a given calendar month may only be applied to the current calendar month; any unused amounts cannot be carried over to subsequent months. It is the customer s responsibility to monitor and manage monthly activity and to ensure the usage allowance selected by the customer is adequate for the customer s requirements. e. Usage Measurement Tools All usage is measured using Northwestel s network tools. Any usage measurement using other tools will not be accepted by Northwestel. f. Speed Performance Download and upload speeds may vary with Internet Traffic. Northwestel does not guarantee the maximum Service performance levels or throughput speeds, as they may be affected by the wider network architecture of the Internet itself. Any content that the customer accesses through the Service may be subject to "caching" at intermediate locations on the Internet. Simultaneous use of high bandwidth applications (such as streaming media or video downloads) by one or more users may result in performance that is slower when compared to a single application used by a single user. Speed performance may also be impacted by the quality or condition of Customer Equipment. g. Grandfathered Packages Service packages labeled as grandfathered (see Rate Tables) are not available to new customers and may no longer be added to existing customers accounts. If a customer moves to a new premises, that customer will not be able to migrate a grandfathered service to the new location. h. E-Mail Accounts/Addresses Customers do not have any proprietary rights in e-mail addresses assigned to them by Northwestel. If an e- mail account provided for customer use by Northwestel has been inactive for at least 6 months, Northwestel may delete the account without notice and may re-assign the e-mail address to another customer. An inactive e-mail account is an account that has not been checked using POP, IMAP or webmail, regardless of whether any e-mails have been sent to or received by the user. Accounts with e-mail addresses that are forwarded to another e-mail address are considered active accounts.
GENERAL TARIFF Original Page 274 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES 3. Conditions (continued) i. Northwestel-provided Equipment Northwestel will provide a modem to the customer as part of the Internet service package. Northwestel will only provide Service to a Northwestel-provided modem. j. No Warranties To the extent permitted by law, Northwestel makes no warranties, representations, claims, guarantees or conditions of any nature, express or implied, including fitness for a particular purpose, merchantability, title or non-infringement, with respect to any Services. Northwestel assumes no liability for any claims, damages, losses or expenses arising out of or otherwise relating to the unavailability of any Services, even where such unavailability occurs after installation of the Services. k. Limited Liability Northwestel s liability for negligence, breach of contract, tort or other causes of action, including fundamental breach, is limited to the payment(s) provided for in General Tariff CRTC 3001, 15.1 and 16.1. Other than the foregoing payment(s) and to the extent permitted by law, Northwestel is not responsible to anyone for any damages, including direct, indirect, special, consequential, incidental, economic, exemplary or punitive damages. As stated in General Tariff CRTC 3001, 1.2 and 16.1, this limitation of liability does not apply to physical injuries, death or damage to customer premises or other property wholly caused by Northwestel s gross negligence. Northwestel is not responsible for any claims if an installation appointment for any Service is missed, or for any claims related to distribution of content by customers. Northwestel is not responsible for failing to meet obligations due to causes beyond its reasonable control, including acts of nature, work stoppage, labour disputes and strikes, pandemics, war, terrorism, civil insurrection, government decree, failure of the public power grid, unlawful acts, or the act or omission of customers or third parties, including a telecommunications carrier whose network is used in establishing connection to a point which Northwestel doesn t directly serve. In addition, Northwestel is not responsible for: i. The denial, restriction, blocking, disruption, interruption or unavailability of the Services; ii. Any breaches of confidentiality or privacy resulting from the use of the Services or Customer Equipment; or iii. Any damages a customer may incur as a result of the operation or failure of Customer Equipment, including if Customer Equipment is or becomes incompatible with Northwestel-provided Equipment and/or the Services.
GENERAL TARIFF Original Page 275 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES 4. Rates a. ADSL Internet Services Recurring Charges Package Name Residence Services Price Dow nload Speed Up to (Mbps) Upload Speed Up to (Mbps) Data Usage Allow ance (GB) Additional Data USage (GB) Email Accounts Included * Fixed IP DSL Internet 15 $119.95 15 1 200 $3.00 5 NA Available DSL Internet 5 $89.95 5 0.512 125 $3.00 5 NA Available DSL Internet 2 $64.95 2.5 0.384 40 $3.00 5 NA Available DSL Internet Lite $41.95 0.768 0.128 10 $3.00 2 NA Available High Speed StarterConnect $34.95 0.128 0.064 1 $5.00 2 NA Grandfathered Internet Ultra $87.95 5 0.512 60 $5.00 5 NA Grandfathered DSL Internet Classic $62.95 2.5 0.384 15 $5.00 5 NA Grandfathered Business Services DSL Business Internet 15 $299.95 15 1 250 $3.00 5 $19.95 Available DSL Business Internet 5 $249.95 5 0.768 200 $3.00 8 $19.95 Available DSL Business Internet 2 $169.95 2 0.384 80 $3.00 5 $19.95 Available DSL Business Internet 1 $109.95 1.5 0.128 30 $3.00 3 $19.95 Available Business Essential $109.95 1.5 0.128 30 $5.00 3 $19.95 Grandfathered Business Ultra Internet $239.95 5 0.768 85 $5.00 8 $19.95 Grandfathered Business Classic Internet $159.95 2 0.384 30 $5.00 5 $19.95 Grandfathered *Fixed IP is an optional service for business services. Status Customers subscribing to Residence ADSL Service who do not have a telephone subscription will be charged a $20.00 surcharge per month above the price referred to in the rate table. Customers subscribing to Business ADSL Service who do not have a telephone subscription will be charged a $30.00 surcharge per month above the price referred to in the rate table. The surcharge will not be applied to customers subscribing to these services in Whitehorse and Yellowknife. Where ADSL and Cable Internet facilities are both available to the premises Northwestel will provision Cable Internet service. C
GENERAL TARIFF Original Page 276 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES 4. Rates (continued) b. Cable Internet Services Recurring Charges Package Name Residential Services Price Dow nload Speed Up to (Mbps) Upload Speed Up to (Mbps) Data Usage Allow ance (GB) Additional Data Usage (GB) Email Accounts Included * Fixed IP Status Internet 100 $139.95 100 5 300 $2.00 5 NA Available Internet 50 $110.95 50 2 200 $2.50 5 NA Available Internet 16 $79.95 16 1 110 $2.50 5 NA Available Internet 5 $62.95 5 0.384 40 $2.50 2 NA Available Internet 1 $41.95 1 0.256 10 $2.50 2 NA Available Cm Com. Modem $89.95 5 0.384 Unlimited $5.00 2 NA Grandfathered HSI Standard Bundle $47.95 5 0.384 20 $5.00 2 NA Grandfathered HSI Standard $62.95 5 0.384 20 $5.00 2 NA Grandfathered HSI Extreme $119.95 50 2 110 $5.00 5 NA Grandfathered HSI Performance $83.95 16 0.768 70 $5.00 5 NA Grandfathered HSI Performance Bundle $63.95 16 0.768 70 $5.00 5 NA Grandfathered HSI Lite Bundle $31.95 0.384 0.128 5 $5.00 2 NA Grandfathered Internet Lite $41.95 0.384 0.128 5 $5.00 2 NA Grandfathered Business Services Business Internet 100 $399.95 100 5 400 $2.00 8 $19.95 Available Business Internet 50 $309.95 50 2 250 $2.50 8 $19.95 Available Business Internet 16 $209.95 16 1 160 $2.50 5 $19.95 Available Business Internet 10 $149.95 10 0.768 90 $2.50 5 $19.95 Available Business Internet 5 $79.95 5 0.512 40 $2.50 3 $19.95 Available Business Extreme Internet $299.95 50 2 135 $5.00 8 $19.95 Grandfathered Business Performance Internet $199.95 16 1 75 $5.00 5 $19.95 Grandfathered Business Standard Internet $149.95 10 0.768 60 $5.00 8 $19.95 Grandfathered Business Lite Internet $79.95 5 0.512 25 $5.00 3 $19.95 Grandfathered *Fixed IP is an optional service for business service. c. Non-Recurring Internet Service charges i. Wireless Home Network Kit - Where an existing Internet customer opts for a Northwestel-provided modem with wireless home networking functionality, the Customer is responsible for installation and configuration. Wireless Home Networking Kit Rate (Business and Residence) $29.95 ii. Modem Loss or Damage charge $99.00 iii. Fixed IP Address Set-up Charge $19.95 Other Non-Recurring Charges may be applicable as described in General Tariff 3001 s 301 to 308. C
GENERAL TARIFF 1735 TERRESTRIAL CABLE and ADSL INTERNET SERVICES 5. Dial-up Internet a. Definition CRTC 3001 Original Page 276A Dial-up Internet access is a form of Internet access that uses the facilities of the public switched telephone network (PSTN) to establish a dialed connection to Northwestel s Internet service provisioning equipment via telephone lines. The customer s computer or router uses a modem to encode and decode Internet Protocol packets and control information into and from analogue audio frequency signals, respectively. b. Rates Package Name Price/Month Usage Allowance (Hours)/Month Additional Usage Charges ($/hour) Email Accounts Included Status Dial Up Minimum $12.95 20 $1.25/hour 2 Grandfathered Dial Up Standard $26.95 150 $1.25/hour 5 Available c. Terms and Conditions i. This service is only available where facilities exist. ii. This service is available to both Residential and Business Customers. iii. In order to access Internet with this service customer must provide their own modem. iv. Network performance and connectivity is not guaranteed. Northwestel will make reasonable efforts to ensure that the portions of the service that it has direct control over are functioning properly. v. The customer is solely responsible for all access to the service through the customer s account and shall comply with Northwestel s Internet service policies. vi. All conditions in 101 Terrestrial Cable and ADSL Internet Services Tariff apply to this service with the exception of conditions d, e, f, and i. vii. The Non-Recurring Charges identified in General Tariff 3001, 301 B(i) 1 and 2 apply to this service. A
GENERAL TARIFF Original Page 277 1. General a. This tariff only applies to Northwestel terrestrial retail Internet services. b. Business Classification The Company classifies a customer s service as a business service or residence service for the purpose of offering an Internet service and applicable rate. See the Definition of Business Service in General Tariff CRTC 3001. c. Service Availability An Internet Service is subject to the availability of suitable facilities. Not all the service package offerings or infrastructure are available in all service areas or in all communities. Customers should contact Northwestel to determine package availability. 2. Definitions a. Customer Equipment (CE) Refers to the equipment, inside wiring, software or other devices that a Customer will be required to own or lease, operate, license and maintain in order to effectively and efficiently interface with Northwestel s Service Facilities. b. Data Usage Allowance Means the monthly amount of data that Northwestel permits a customer to download or upload within the specific Service package paid for by the customer. Usage is measured in gigabytes (GB). c. Download Speed Refers to the speed at which the data from a remote system is downloaded to a customer s system. Download speed is measured in megabits per second (mbps) or kilobits per second (kbps). d. Gigabyte Refers to a unit of measurement of data transmitted or stored. Northwestel measures usage in Gigabytes (GB) using the International System of Units (SI) standard. The Company uses the following conversion: 1,000,000,000 Bytes = 1 GB. e. Services Means enhanced Internet services provided to business, enterprise and government customers in terrestrial communities. f. Service Facilities Refers to all infrastructure, equipment, software or other devices that Northwestel may deploy to provision Internet Services, but does not include CE. g. Static IP Address Refers to a fixed Internet Protocol (IP) address (fixed IP address) which is a numerical label assigned to a device by Northwestel. h. Terrestrial Refers to service offered in communities that are served through transport infrastructures that utilize terrestrial based facilities (such as microwave radio or fibre) as opposed to communities served through satellite technologies. i. Upload Speed Refers to the speed at which the data from a customer s system is uploaded to a remote system. Upload speed is measured in mbps or kbps. Approved in Telecom Decision 2015-78, 04 March 2015
GENERAL TARIFF Original Page 278 3. General Conditions a. Except as otherwise specified within this tariff, the Terms of Service found in General Tariff 3001 s 1 to 22 and s 104 to 107 apply to Terrestrial Enterprise Internet Services. b. Billing Commencing on the in service date, Northwestel will invoice the customer on a monthly basis the amounts set out in the tariff. All amounts are in Canadian dollars and are exclusive of taxes. The monthly rate will be billed in advance. Usage-based services and Non-recurring Charges incurred in one calendar month will generally be billed in the following month. c. Customer Equipment i. Except for Service Facilities, all CE shall be and will remain the customer s responsibility. ii. The customer is responsible for maintaining CE in good working order in order to avoid network harm. iii. Northwestel is not responsible for installing, maintaining, or operating CE on the customer s side of the demarcation point, including without limitation, the suitability of CE or compatibility of CE with any Service Facilities, Northwestel-provided equipment or Services. iv. Customer equipment attached to the Company s facilities must be in accordance with Northwestel s Connection of Customer-provided Equipment Tariff CRTC 3001 s 1301, 1302 and 1303. d. Usage Allowance Northwestel may provide customers with a base usage allowance for the amount of data that customers can upload or download based on the customer s Internet Service package. For any data uploaded or downloaded above such base usage allowance, Northwestel will charge a unit rate per gigabyte as an additional usage charge. Northwestel will invoice the customer for any such charges on the invoice in the month following the month in which the extra usage charges were incurred. The base usage allowance in a given calendar month may only be applied to the current calendar month; any unused amounts cannot be carried over to subsequent months. It is the customer s responsibility to monitor and manage monthly activity and to ensure the usage allowance selected by the customer is adequate for the customer s requirements. e. Usage Measurement Tools All usage is measured using Northwestel s network tools. Any usage measurement using other tools will not be accepted by Northwestel. f. Grandfathered Services Services described as grandfathered are not available to new customers and may no longer be added to existing customers accounts. g. Speed Performance Download and upload speeds may vary with Internet traffic. Northwestel does not guarantee the maximum Service performance levels or throughput speeds, as they may be affected by the wider network architecture of the Internet itself. Any content that the customer accesses through the Service may be subject to "caching" at intermediate locations on the Internet. Simultaneous use of high bandwidth applications (such as streaming media or video downloads) by one or more users may result in performance that is slower when compared to a single application used by a single user. Speed performance may also be impacted by the quality or condition of CE.
GENERAL TARIFF Original Page 279 3. General Conditions (Continued) h. Period and Termination i. The minimum contract period for Internet Services is one month unless a customer has signed a written agreement for a longer contract period. ii. After the expiry of the minimum contract period, Northwestel shall continue to provide the Services on a month-to-month basis at the then current monthly rate charged by Northwestel for the Services. i. Termination Charges i. In the event of termination of Services by the customer prior to the expiry of the minimum contract period, the customer shall pay to the Company all charges due for Services plus a termination charge equal to 50% of the monthly charges applicable to the unexpired portion of the contract period. ii. Termination charges will be reduced or waived if the customer enters into a contract with the Company for another Internet Service, when: a. The total committed recurring charges for the new Service under the new contract(s) are equal to or greater than those remaining under the original contract(s), the termination charges for the original contract(s) will be waived; or b. The total committed recurring charges for the new Service under the new contract(s) are less than those remaining under the original contract(s), the termination charges for the original contract(s) the termination charges for the original contract will be reduced by applying a 50% rate to the difference between the committed recurring charges of the new and original contract j. Extraordinary Charges When it is necessary to install special equipment or to incur an unusual expense to establish a service connection, the customer shall pay an additional charge based on time and materials, in accordance with General Tariff CRTC 3001 305. k. Service Demarcation Point The service demarcation point is the customer-facing Ethernet port(s) at the Customer defined location. l. Acceptable Enterprise Internet Use The customer shall not: i. circumvent user authentication or security of any host, network, or account; ii. cause disturbances, outages or other problems which may affect Service Facilities, Northwestel s network or network based equipment, or which may adversely affect Northwestel s ability to provide services to other customers; iii. adapt, reproduce, translate, modify, decompile, disassemble, reverse engineer or otherwise interfere with any software, applications or programs used in connection with Northwestel s Services for any purpose including testing or research purposes; iv. modify, alter or deface any of the trade-marks or other intellectual property made available through Northwestel Services or use any intellectual property except for the express purpose for which such intellectual property is made available to the customer through Northwestel Services; v. engage in any unsolicited mass distribution of any message; or vi. use, enable, facilitate, or permit the use of any Northwestel Service for an illegal purpose, criminal or civil offence, intellectual property infringement, harassment (including disruptive, intimidating, annoying or offensive communications), or in a manner that would breach any law, regulation or the policies of any Internet host, or cause interference with Northwestel s network operations (including preventing a fair and proportionate use by others).
GENERAL TARIFF Original Page 280 4. Packages and Rates a. Additional Features Available for all Enterprise Services Description of Feature One-time Charge Monthly Charge ($) ($) Static IP - Block of 5 Addresses N/A $8.00 Static IP - Block of 13 Addresses N/A $16.00 Static IP - Block of 29 Addresses N/A $32.00 Static IP - Block of 61 Addresses N/A $64.00 Static IP - Block of 125 Addresses N/A $128.00 Static IP - Block of 253 Addresses N/A $256.00 Activation of Additional Port on CE $200.00 $55.00 Change of Package on : Enterprise $200.00 N/A Performance, I-Gateway, Hospitality Enterprise Addition of a New Dedicated Internet Service (Enterprise Performance, I- Gateway, Hospitality Enterprise) on the Existing CE $200.00 N/A A
GENERAL TARIFF Original Page 281 4. Packages and Rates (continued) c. Public Enterprise Service i. Service Description Public Enterprise Service is an asymmetrical high speed Internet service that includes traffic shaping capabilities at the customer s request. The traffic shaping capabilities limit high bandwidth consuming applications and websites that facilitate streaming video and peer-to-peer applications. The service is designed for businesses that offer Internet access to their customers and the traffic shaping capabilities help to control usage and costs. ii. Terms and Conditions a. The service is offered at monthly rates on a month-to-month basis or for terms of 3 or 5 years. b. The monthly rates include a usage allowance. c. Public Enterprise Service is only offered where facilities are available in Whitehorse (YT), Fort Smith (NWT), Yellowknife (NWT), and Ft. Nelson (BC). d. Public Enterprise Max is only offered where facilities are available in Inuvik (NWT). e. Public Enterprise Service may be enhanced at the customer's request to include traffic shaping that will shape peer-to-peer traffic, and limit video and large file transfer protocols up to a speed of 128 kbps. iii. Rates a. Available in Whitehorse, Yellowknife, Fort Smith and Fort Nelson Transmission Speed Package Monthly Monthly Rate Additional Download Upload Usage Allowance Month to 3-year 5-year Usage Rate (per GB) Month 30 Mbps 1.5 Mbps Public Enterprise 350 GB $899 $810 $765 $5.00 30 Mbps 1.5 Mbps Public Enterprise Plus 500 GB $1,199 $1,080 $1,020 $4.00 50 Mbps 2.0 Mbps Public Enterprise Extreme 750 GB $1,599 $1,439 $1,367 $3.00 Installation Charge $199 b. Available in Inuvik Transmission Speed Package Monthly Monthly Rate Additional Installation Download Upload Usage Allowance Month to 3-year 5-year Usage Rate (per GB) Charge Month 5 Mbps 768 kbps Public Enterprise Max 75 GB $699 $629 $595 $7.50 $199
GENERAL TARIFF Original Page 282 (V) 4. Packages and Rates (continued) d. I- Enterprise Service i. Service Description I-Enterprise Service is a symmetrical high speed Internet service offered at transmission speeds ranging from 2 Mbps to 10 Mbps. The service includes a static IP address. Each speed tier includes a monthly usage allowance, and customers have the option of adding additional usage blocks to address temporary usage requirements. ii. Terms and Conditions a. I-Enterprise Service is a grandfathered service. b. The service is offered at monthly rates on a month-to-month basis or terms of 1, 3 or 5 years. c. The monthly rates include a usage allowance. d. For a list of Type A, B, and C communities refer to Carrier Access Tariff CRTC 21480, 300 Section D. e. The customer may add or remove Usage Blocks at any time, subject to a one month minimum commitment for each Usage Block added. Charges for additional usage block(s) will appear on the next available invoice. iii. Rates a. Type A Symmetrical Transmission Speed 2 Mbps 3 Mbps 4 Mbps 5 Mbps 6 Mbps 7 Mbps 8 Mbps 10 Mbps Monthly Monthly Rate Additional Usage Allowance 1-year 3-year 5-year Usage Rate (per GB) 50 GB $599.94 $499.95 $434.74 $7.50 70 GB $855.00 $684.00 $598.50 $7.50 100 GB $1,190.00 $952.00 $833.00 $7.50 150 GB $1,750.00 $1,400.00 $1,225.00 $7.50 190 GB $2,165.00 $1,732.00 $1,515.50 $7.50 255 GB $2,880.00 $2,304.00 $2,016.00 $7.50 345 GB $3,845.00 $3,076.00 $2,691.50 $7.50 560 GB $5,900.00 $4,720.00 $4,130.00 $7.50 Incremental Usage Blocks 50 GB for $350 & 100 GB for $650
GENERAL TARIFF Original Page 283 (V) 4. Packages and Rates d. I- Enterprise Service iii. Rates (continued) b. Type B Symmetrical Transmission Speed 2 Mbps 3 Mbps 5 Mbps c. Type C Monthly Monthly Rate Additional Usage Allowance 1-year 3-year 5-year Usage Rate (per GB) 50 GB $779.92 $649.94 $565.16 $7.50 70 GB $1,111.50 $889.20 $778.05 $7.50 150 GB $2,275.00 $1,820.00 $1,592.50 $7.50 Incremental Usage Blocks 50 GB for $350 & 100 GB for $650 Symmetrical Transmission Speed 2 Mbps 3 Mbps 4 Mbps 5 Mbps 6 Mbps 10 Mbps Monthly Monthly Rate Additional Usage Allowance 1-year 3-year 5-year Usage Rate (per GB) 50 GB $839.92 $699.93 $608.64 $7.50 70 GB $1,197.00 $957.60 $837.90 $7.50 100 GB $1,666.00 $1,332.80 $1,166.20 $7.50 150 GB $2,450.00 $1,960.00 $1,715.00 $7.50 190 GB $3,031.00 $2,424.80 $2,121.70 $7.50 560 GB $8,260.00 $6,608.00 $5,782.00 $7.50 Incremental Usage Blocks 50 GB for $350 & 100 GB for $650 e. Enterprise Performance Service i. Service Description Enterprise Performance Service is a symmetrical high speed Internet service offered at transmission speeds ranging from 2 Mbps to 100 Mbps. Each speed tier includes a monthly usage allowance and a static IP address. ii. Terms and Conditions a. A list of communities where the Service is offered, separated into Regions A, B or C, is provided in the Service Location Table, which follows at the end of this. b. The service is offered in Region A communities at monthly rates on a month-to-month basis or for a term of 1, 3 or 5 years. An Unlimited Usage option is available in Region A communities. c. The service is offered in Regions B and C communities at monthly rates on a month-to-month basis or for a term of 1 or 3 years. d. The actual availability of a speed tier in a community is contingent on the availability of appropriate Facilities in the community. e. The installation charge includes the cost of providing up to 400 metres of fibre from the Company s fibre access point to the customer s premises. Charges for additional fibre apply based on time and materials.
GENERAL TARIFF Original Page 284 e. Enterprise Performance Service ii. Terms and Conditions (continued) a. The monthly rates include a usage allowance. The speed tiers up to 9 Mbps in Region A communities include unlimited internet usage; speed tiers from 10Mbps and above offer both unlimited and defined usage allowance options. b. Customers in Regions B and C may add or remove Usage Blocks at any time, subject to a one month minimum commitment for each Usage Block added. Charges for additional usage block(s) will appear on the next available invoice. c. Grandfathered Services offered in Region A are no longer available to new customers. iii. Service Location Table Region A Fort Nelson, BC Hay River, NWT Whitehorse, YT Yellowknife, NWT Region B Carcross, YT Fort Smith, NWT Muskwa (Fort Nelson area), BC Region C Dease Lake, BC Fort Simpson, NWT Inuvik, NWT iv. Rates i. Region A Symmetrical Transmission Speed 2 Mbps 3 Mbps 4 Mbps 5 Mbps 6 Mbps 7 Mbps 8 Mbps 9 Mbps 10 Mbps 20 Mbps 30 Mbps 50 Mbps 100 Mbps Monthly Monthly Rate Additional Usage Month to 1-year 3-year 5-year Usage Rate Allowance Month (per GB) Unlimited $720 $600 $500 $435 Not Appl. Unlimited $1,026 $855 $684 $599 Not Appl. Unlimited $1,428 $1,190 $952 $833 Not Appl. Unlimited $2,100 $1,750 $1,400 $1,225 Not Appl. Unlimited $2,598 $2,165 $1,732 $1,516 Not Appl. Unlimited $3,456 $2,880 $2,304 $2,016 Not Appl. Unlimited $4,614 $3,845 $3,076 $2,692 Not Appl. Unlimited $5,772 $4,810 $3,848 $3,367 Not Appl. 350 GB $2,760 $2,300 $1,955 $1,725 $2.50 600 GB $3,360 $2,800 $2,380 $2,100 $2.50 Unlimited $5,790 $4,825 $4,100 $3,619 Not Appl. 1,700 GB $6,600 $5,500 $4,675 $4,125 $2.50 2,500 GB $8,400 $7,000 $5,950 $5,250 $2.50 Unlimited $8,880 $7,400 $6,300 $5,550 Not Appl. 3,400 GB $10,560 $8,800 $7,480 $6,600 $2.50 4,200 GB $12,840 $10,700 $9,095 $8,025 $2.50 Unlimited $14,820 $12,350 $10,500 $9,263 Not Appl. 5,100 GB $16,200 $13,500 $11,475 $10,125 $2.50 6,300 GB $19,800 $16,500 $14,025 $12,375 $2.50 Unlimited $26,640 $22,200 $18,900 $16,650 Not Appl. 648 GB $3,600 $3,000 $2,550 $2,250 $2.50 972 GB $4,560 $3,800 $3,230 $2,850 $2.50 1,620 GB $6,240 $5,200 $4,420 $3,900 $2.50 4,860 GB $13,200 $11,000 $9,350 $8,250 $2.50 6,000 GB $14,400 $12,000 $10,200 $9,000 $2.50 9,000 GB $22,800 $19,000 $16,150 $14,250 $2.50 12,500 GB $30,000 $25,000 $21,250 $18,750 $2.50 Unlimited $38,400 $32,000 $27,200 $24,000 Not Appl. Installation Charge $2,640
GENERAL TARIFF Original Page 285 e. Enterprise Performance Service (V) iv. Rates (continued) b. Grandfathered Services in Region A Bandwidth Monthly Usage Pricing - Monthly - Region A Additional Usage Rate Down Up Allowance Month to 1-Year 3-Year (per GB) Month 2 Mbps 2 Mbps 50 GB $637.00 $509.60 $407.68 $5.00 5 Mbps 5 Mbps 150 GB $1,859.00 $1,487.20 $1,189.76 $5.00 Additional Usage Block for 50GB is $225 (At $4.5 per GB) Additional Usage Block for 100GB is $400 (At $4.0 per GB) c. Region B Symmetrical Transmission Speed 2 Mbps 5 Mbps 10 Mbps 30 Mbps 50 Mbps 100 Mbps Monthly Monthly Rate Additional Usage Usage Allowance Month to Month 1-year 3-year Rate (per GB) 50 GB $829.00 $663.20 $530.56 $5.00 150 GB $2,417.00 $1,933.60 $1,546.88 $5.00 560 GB $8,149.00 $6,519.20 $5,215.36 $4.50 1,000 GB $12,370.00 $9,896.00 $7,916.80 $4.00 1,700 GB $17,874.00 $14,299.20 $11,439.36 $3.50 3,500 GB $31,280.00 $25,024.00 $20,019.20 $3.00 Incremental Usage Blocks 50 GB for $225/100 GB for $400 Installation Charge $2,640 d. Region C Symmetrical Transmission Speed 2 Mbps 5 Mbps 10 Mbps 30 Mbps 50 Mbps 100 Mbps Monthly Usage Monthly Rate Month to Month 1-year 3-year Additional Usage Rate (per GB) Allowance 50 GB $892.00 $713.60 $570.88 $5.00 150 GB $2,603.00 $2,082.40 $1,665.92 $5.00 560 GB $8,776.00 $7,020.80 $5,616.64 $4.50 1,000 GB $13,321.00 $10,656.80 $8,525.44 $4.00 1,700 GB $19,249.00 $15,399.20 $12,319.36 $3.50 3,500 GB $33,686.00 $26,948.80 $21,559.04 $3.00 Incremental Usage Blocks 50 GB for $225/100 GB for $400 Installation Charge $2,640
GENERAL TARIFF Original Page 286 4. Packages and Rates (continued) f. Hospitality Enterprise Service i. Service Description Hospitality Enterprise is an asymmetrical high speed Internet service offered to hotel properties. The service provides a download transmission speed of 30Mbps and upload speed of 10Mbps. ii. Terms and Conditions a. The service is offered in Whitehorse, Yellowknife, Fort Nelson, and Hay River. b. The service is provided at monthly rates on a month-to-month basis or for a term of 3 or 5 years. c. The monthly rates include a usage allowance. d. A customer may subscribe to an Enterprise Lite version of the Service with half the transmission speeds. e. The Service features a usage allowance that increases at 6 month intervals and on specific dates as provided in the usage allowance table provided in this. i. The installation charge includes the cost of providing up to 400 metres of fibre from the Company s fibre access point to the customer s premises. Charges for additional fibre apply based on time and materials. iii. Rates a. Available in Region A Transmission Speed Package Monthly Usage Download Upload Allowance Month to Month Monthly Rate 3-year 5-year Additional Usage Rate (per GB) 30 Mbps 10 Mbps Hospitality Enterprise 1050 GB $1,800 $1,400 $1,200 $3.00 15 Mbps 5 Mbps Hospitality Enterprise Lite 525 GB $900 $700 $600 $3.00 Installation Charge $2,640 b. Monthly Usage Allowance by Date Service/Date 04-Feb-14 * 1-May-14 1-Nov-14 1-May-15 1-Nov-15 1-May-16 1-Nov-16 1-May-17 1-Nov-17 1-May-18 1-Nov-18 Hospitality Enterprise 1050 GB 1100 GB 1150 GB 1200 GB 1250 GB 1300 GB 1350 GB 1400 GB 1450 GB 1500 GB 1550 GB Hospitality Enterprise Lite 525 GB 550 GB 575 GB 600 GB 625 GB 650 GB 675 GB 700 GB 725 GB 750 GB 775 GB *Current Usage Allowance as at February 4 th, 2014
GENERAL TARIFF Original Page 287 4. Packages and Rates (continued) g. I-Gateway Service i. Service Description I-Gateway Service is a symmetrical high speed Internet access service which is offered at transmission speeds of 10Mbps and 100Mbps. The service includes peering and transiting functionality and utilizes Border Gateway Protocol (BGP). BGP is a standardized exterior gateway protocol designed to exchange routing and reachability information between autonomous systems on the Internet. ii. Terms and Conditions a. The Service is offered in Whitehorse (YT) Yellowknife (NT), Fort Nelson (BC), and Hay River (NT). b. The service is provided at monthly rates for a term of 1, 3 or 5 years. c. The monthly rates include a usage allowance based on an Mbps average sustained throughput. d. The customer will be charged for any additional usage above the usage allowance at increments of 0.25Mbps. e. Average sustained throughput per month is calculated as the sum of the transmitted and received data each month (expressed in Mb) divided by the total number of seconds in the month: Average sustained Throughput (Mbps) = (Total Upload Megabits + Total Download Megabits)/ (60 seconds x 60 minutes x 24 hours x 30 days). f. The installation charge includes the cost of providing up to 400 metres of fibre from the Company s fibre access point to the customer s premises. Charges for additional fibre apply based on time and materials. iii. Rates Symmetrical Transmission Speed 10 Mbps 100 Mbps Equivalent Sustained Bandwidth (Mbps) 1-year Monthly Rate 3-year 5-year Additional Usage Rate (Mbps) 1 Mbps $2,160 $1,870 $1,690 $1,900 2 Mbps $3,900 $3,390 $3,060 $1,720 3 Mbps $5,290 $4,600 $4,140 $1,560 1 Mbps $2,730 $2,370 $2,140 $1,900 2 Mbps $4,480 $3,890 $3,510 $1,720 3 Mbps $5,870 $5,100 $4,590 $1,560 5 Mbps $8,010 $6,960 $6,270 $1,408 10 Mbps $15,210 $13,220 $11,900 $1,340 15 Mbps $23,000 $20,000 $18,000 $1,320 20 Mbps $28,790 $25,030 $22,530 $1,280 30 Mbps $41,060 $35,700 $32,130 $1,220 Installation Charge $2,640
GENERAL TARIFF Original Page 288 (V) 4. Packages and Rates (continued) h. Hotel Business Internet Plus Service i. Service Description Hotel Business Internet Plus Service is an asymmetrical ADSL Internet service for hotel properties. It is provided at a fixed transmission speed of 5 mbps download and 768 kbps upload. ii. Terms and Conditions a. Hotel Business Internet Plus Service is a grandfathered service. b. The monthly rate includes an unlimited usage allowance. iii. Rates Transmission Speed Name of Package Monthly Price Download Upload 5 mbps 768 kbps Hotel Business Internet Plus $239.95 9. Internet Plus Unlimited Service i. Service Description Internet Plus Unlimited Service is an asymmetrical ADSL Internet service. It is provided at a fixed transmission speed of 5 mbps download and 768 kbps upload. ii. Terms and Conditions a. Internet Plus Unlimited Service is a grandfathered service. b. The monthly rate includes an unlimited usage allowance. iii. Rates Transmission Speed Name of Package Monthly Price Download Upload 5 mbps 768 kbps Internet Plus Unlimited $399.95