BANKA SOCIETE GENERALE ALBANIA

BANKA SOCIETE GENERALE ALBANIA Request for Proposals (RFP) for: Purchase / Renting of Digital Signage Issued on June 23 rd, 2015 Deadline for Response: July 06 th, 2015 12:00 CET

1 Objective of the RFP BANKA SOCIETE GENERALE ALBANIA is inviting eligible Albanian companies to submit a proposal for: Purchase / Renting of Digital Signage. The objective of this RFP is to solicit offers from eligible firms for the below options: Purchase of Digital Signage solutions; Renting of Digital Signage Solutions; The service will be implemented for a number of Bank s Branches as listed in Section 3. Note: Partial bidding 1 is not allowed in this RFP and such offers will not be accepted. As a result of this solicitation, BANKA SOCIETE GENERALE ALBANIA expects to award one fixed price contract per the selected supplier. A fixed price contract is a contract for services that will result in concrete deliverables provided to and accepted by BANKA SOCIETE GENERALE ALBANIA. As the name implies, the price of the contract is fixed and it is not subject to any adjustment on the basis of the Contractor's cost experience in performing the work, thereby placing full responsibility for all costs and resulting profit or loss on the Contractor.! Subcontracting will not be allowed during the realization of the contract. 1 Partial bidding means the bidder submit his quotation for a part of items requested in this RFP 2

2 General Information 2.1 Presentation of BANKA SOCIETE GENERALE ALBANIA Societe Generale Albania is part of one of the largest financial services groups in the Euro zone: Societe Generale Group. A key milestone for the bank was the acquisition of the majority of its shares by Société Générale Group in July 2007. Thus, the Albanian bank became a member of one of the most prominent banking groups in the world and is now contributing to the implementation of the SG Group s expansion plans in the region. Since then, Societe Generale Albania has increased its presence by expanding its branch network all over Albania and offering a wide range of local and international products and services to all client categories with the intention of establishing a dominant position as a universal bank. Societe Generale Albania has established a reputation as one of the leading banks in Albania through professionalism, quality of service, and team spirit, incorporating and displaying the standards of the Société Générale Group. 2.2 Contacts and communication This Request for proposal is piloted and coordinated by the General Resources Department of Banka Societe Generale Albania. The contact for any information during this process will be through email on the following mention address and authorized discussions will be organized with each supplier if needed. As such, the contact for all information during the process is: Igli KASNECI Head of General Resources Department E-mail: igli.kasneci@socgen.com Non-compliance with this condition can result in its disqualification. Any question regarding the content or technical requirements must be submitted, solely by electronic messaging, to: Procurement Unit E-mail: procurement.al@socgen.com All participating suppliers will receive a copy of all questions relative to the invitation to tender process, the content of the specifications and their responses, which will be sent to the contact details indicated in the acknowledgment of receipt for the invitation to tender documents. (Appendix 1) Questions must be submitted before June 30 th, 2015 at the very latest. Beyond that date, no response will be provided. 3

2.3 Return of the proposal 1/ Paper version: The paper version of each bidding supplier s proposal must include the following elements, to be sealed in a big envelope: 1. General presentation of the company; 2. Proposed implementation (description of the methodology used, conduct and progress of the assignment, proposed technical analyses, etc.); 3. Detailed schedule and overall timetable of the assignment, with the start-up time period and the end date including delivery of the service; 4. SLA conditions offered for Societe Generale Albania (response and restore time in Tirana / other cities); 5. Copy of legal registration certificate (QKR Extract of last three months); 6. Copy of the last year s financial Balance Sheet (certified from the Tax Authorities); 7. Number of staff members with confirmation statement from Government Authorities (Drejtoria Rajonale Tatimore), 8. References for previous similar service with detailed description of start / end dates, locations and contact numbers for references (as per our format Appendix IV), 9. Financial Proposal in hard copy signed and stamped (in a separate envelope); 10. Financial Proposals 2 in electronic copy. This must be in the same envelope of the financial proposal (only in CD or USB prepared in Excel Format). The electronic financial proposal sent via e-mail will not be taken into consideration. 2/ Electronic version: The technical proposals presented by the bidders (the above required documents) and other related documents may also submitted in electronic format (in PDF) in a CD. The financial proposal must not be delivered electronically via e-mail. It must arrive in hard copy sign and stamped and electronic format inside the sealed envelope. Important Note: Failure from the participants to provide the complete documentation required above, leads to application of penalties in the result of scoring points and/or disqualification from the Tender process. Your financial proposal must be prepared in hard copy and sealed in a separate envelope (inside the big envelope). The inside envelope, containing copy of your financial proposal, will bear the following indications: 2 In case of discrepancies between the hard copy and the electronic one, only the hard copy is considered. 4

Name of the bidding service provider Name and reference number of the RFP Do not open before.. The outside envelope will bear the following indications: Banka Societe Generale Albania General Resources Department Purchase or Renting of Digital Signage Solutions For the attention of: Mr. Igli Kasneci Head of General Resources Department (Name of the bidding service provider) We must receive the paper version of the commercial proposals on or before July 06 th, 2015 12:00 CET, at Bank s Protocol Office: Bul. Deshmoret e Kombit, Kullat Binjake,, Tirana. All suppliers invited in this process will have to indicate, by fax or email, whether or not they intend to submit a proposal by June 30 th, 2015 at the latest (Appendix 1). Note: Only proposals from bidders who returned the Acknowledgment of Receipt and Intent to Propose form completed and signed will be considered and evaluated. Proposals arriving after this deadline will not be taken into consideration. 5

2.4 Financial proposal The financial proposal of the bidder should be quoted in Albanian Leke, should include the delivery of items on the required destination and will have to be valid for three (3) months as of the date when the offer is received by the Banka Societe Generale Albania. SGAL is looking for a turn key solution that will include all the components related such as Servers; Application; TV Set etc. The financial proposal delivered to us should have the following layout: Purchase of Digital Signage solution: Nr Service Quantity Price for each location 1 Purchase of Digital Signage 1 10 pcs ALL / pcs 2 Purchase of Digital Signage More than 10 pcs ALL / pcs Renting of Digital Signage solution: Nr Service Price for each location 1 Monthly Price for Renting of a Digital Signage ALL / pcs 2 Minimum time proposed for leasing of devices Months / years Note: In the above prices, must be included all the other costs related to the service (installation, configuration, purchase of HW etc). The price offered should be the same for Tirana and the locations outside it. Note: The prices per unit at financial proposals should have specified if VAT is included or not. Your proposal will be considered as the best response that you can provide. After a detailed analysis of the proposals, only the most competitive suppliers according to the selection criteria established will be selected to participate in the negotiations that will lead to an eventual one year contract as the Banka Societe Generale Albania service provider for the goods and services described below. 6

2.5 General terms 2.5.1 Confidentiality clause The information provided by the Banka Societe Generale Albania as part of or relative to this consultation is strictly confidential. The bidder will refrain from disclosing or using this information for any purpose other than the preparation of its bid for Banka Societe Generale Albania. Similarly, Banka Societe Generale Albania will refrain from disclosing or publishing any information brought to its awareness as part of this consultation. 2.5.2 General principles The submission of a proposal implies that the bidders accept the present specifications. However, these specifications only represent a minimum that is to be respected. The proposals will be signed by a person authorized to take on commitments for the bidding company. Only proposals that strictly comply with the obligations of the present specifications, considered as minimums, will be taken into account. In their offers, the bidding service providers declare their familiarity with the service(s) that is/are to be provided, and will refrain from, after the submission of their proposal, arguing with regard to provisions, constraints or special conditions of any kind that they may have overlooked. The Bank reserves the right to not take into consideration any response that is incomplete or does not comply with all of the demands, requirements and constraints expressed by the Bank as part of the present consultation. The bidding service provider undertakes, as a result of its response to the request, to not claim from the Bank any cost for preparation, proposal or any other activity related to this processes. 2.5.3 Reservation The Bank reserves the right, at any time and until the signing of the contract, to not proceed with all or elements of the request and to terminate, without compensation, the contracting process for reasons of its own. As part of this service, the Bank reserves the right: - to carry out a second provider if it is not satisfied with the results of the first - to sign a contract only relative to a portion of the services proposed 2.5.4 Legal framework The service provider will have sole responsibility for the financial management, notably relative to its personnel. It will be personally responsible for the results of the operation of the service provided under the conditions defined in the specifications, without being able to initiate any recourse of any kind against the customer in the event that this operation should be unprofitable. 7

2.5.5 Contract The objectives pursued by the Bank asking the bidders to respond to the present consultation on a legal level as well are notably: - To assess the contractual formalization of the services offered by the bidder, - To assess the level of commitment proposed by the bidder, - To anticipate the subsequent contractual negotiation. It is also expressly indicated that the bidder s response to the legal aspects will be taken into consideration as part of its assessment by the Bank. 2.5.6 Contractual documents The bidder is hereby warned that the service and its response will be an integral part of the contract. 2.5.7 Contract term and termination The Bank reserves the right to terminate the contract without notice in the event of gross negligence by the service provider. 2.5.8 Effective date of the contract After the evaluation of the proposal and selection of the best offer, SGAL and the supplier should work together to start the service. For information, the foreseen period of the contract will be August 2015 August 2016. This contract will be valid for 1 (one year) and no price changes is allowed during this period. 2.5.9 Ownership of Proposals All materials submitted in response to this RFP shall become the property of The Bank and, upon Proposer s request, may be returned only at the option of the Bank and at the expense of the Proposer. In any case, The Bank shall retain one copy for its official files. 8

3 Specification of the RFP 3.1 Requirements The supplier shall be able to provide in Tirana and other cities where BANKA SOCIETE GENERALE ALBANIA intend to implement this service and make sure they fully meet the requirements set forth in this Request for Proposal. Purchase Option: The Bank will valuate the solution proposed by the company and will proceed with the purchase. The maintenance fee and the repair costs will be quoted separately from the solution price. Renting Option: The Bank will pay a monthly fee for each solution proposed. In this fee will be included the maintenance service and repair of the devices from the supplier. The foreseen number of branches that this service will be implemented is: Nr. Branches: Location 1 Twin Tower Branch Tirana 2 Piaza Branch Tirana 3 Zog I Branch Tirana 4 Lapraka Branch Tirana 5 Myslym Shyri Branch Tirana 6 Mother Teresa Branch Tirana 7 Komuna Parisit Branch Tirana 8 Durres Branch Durres 9 Vlora Branch Vlore 10 Shkoder Branch Shkoder Other Requirements and Information: Bandwidth for each branch is 1mbps. Bandwidth Management. Schedule of file transfer from server to Signage workstations is necessary. Files should be transfer to branch before playing them, Considered that files will be video and in big size need to be mention that no traffic will pass during branch working hours (8:00-17:00), It is preferable to limit bandwidth transfer on signage server. Centralized management of the material and layout to be displayed, TV Set are preferable to be of size from 42 to 50, Possibility of the main secreen to be shared in two other screens (2xvideo), Possibility to rotate, Possibility to have different configuration for different screens. Feed reader etc, 9

Features (minimum requirements) o 1080P HD-Resolution, o SD-Slot (up to 16GB), o LAN o USB 2.0 o S-Video Input o Player Control by Web o Multi-cast video streaming Custom Design (minimum requirements) o 2 x Video o 2 x Graphic o 2 x Text Ticker o 1 x Time & Date o 1 x Background 3.2 Reporting The subcontractor reports to the Head of Customer Experience and Marketing Sectorand/or his/her designee and will work closely with him and other specialist of his department. 3.3 Timing and Budget Guidelines The assignment is expected to commence on August 2015 or as soon as agreement to the Technical and Financial proposal is reached and a contract signed. This contract will be valid for 1 (one year) and no price changes is allowed during this period. 10

4 Qualifications and selections criteria 4.1 Qualifications Interested companies shall demonstrate the following: At least 2 years of experience on renting / selling of Digital Signage, Similar previous services with other Banks and/or other institutions Capable to provide, maintain and deliver the goods within a short time 4.2 Selection Criteria The quality of each offer will be evaluated in accordance with the selection criteria and the associated weighting as specified below: Technical Criteria References about quality of work performed in similar services Points References = 30 Criteria for Max. Score Maximum goes to the bidder with: Most extensive experience in offering the required item / services. Quality of Tender documentation Quality = 10 Financial health of the Company, Fin. Health = 10 SLA proposed SLA = 20 Documents provided are complete, relevant to the requirements and clearly related with the request of SGAL. Maximum goes to the bidder with best financial figures Maximum goes to the bidder with best SLA proposed Supplier s ability to consider the various components of the environment and to guarantee the result and completion of the assignment Time frame and workload for completing this assignment Capabilities = 15 Time Frame = 15 Maximum goes to the bidder which provides the best Capabilities Maximum goes to the bidder with best time frame and workload proposed TOTAL Technical Points 100 11

5 Selection Process Subcontract awards will be based on a best value approach. There are 2 major factors when evaluating the proposal: technical approach (including management approach, past performance on similar contracts etc), and price. Each major factor is assigned a weight such that the sum of the weights is equals 100. The assigned weights allow for a greater emphasis to be placed on one major factor over another. For this RFP the assigned weight for technical approach will be 50 points and for the financial proposal will be weighted to 50 points. Total Score for the provider = weighted technical score + weighted financial score Example: Companies providing the offers are: A, B, and C. Based on the technical evaluation Criteria the score of each company is as following: Company Technical points Weighted Technical Score A 85 50 (maximum) B 74 44 (74 * 50 / 85) C 55 32 (55 * 50 / 85) The maximum weighted score is given to the company with the max technical points, in this example to Company A. The others are weighted with a factor of Max score possible/max technical points (Weight Factor = 50/85) Financial Score is calculated as below: Max weighted score is given to the lowest price. In our example Company C. Weighted price for the others is equal to (Lowest price/company price) * max weighted score. Company Financial Offers 3 Weighted Price Score (price EUR) C 1000 (lowest) 50 (maximum) A 1200 42 (50 * 1000 / 1200) B 1500 33 (50 * 1000 / 1500) Total Score for each Provider is: Company Total Score A 50 + 42 = 92 B 44 + 33 = 77 C 32 + 50 = 82 The winner in this example is Company A. The Bank will notify officially via e-mail the bidders on the result. 3 Prices listed here are only part of the example and are not related to this RFP 12

Appendix I - Acknowledgment of Receipt Acknowledgment of Receipt and Intent to Propose REQUEST FOR PROPOSAL (RFP) GRD-RFP-2015-010 Please fax this notification of receipt and intent to apply on or before June 30 th, 2015, 5:00 pm CET. In Attention of: Mr. Igli Kasneci This information can be emailed to the contact above via email: Email: procurement.al@socgen.com ; A. Acknowledgment of Receipt: (Company) Hereby Acknowledges Receipt of RFP document. Print Name: Tel: Email: Authorized Signature: Title: Date: I intend to submit a proposal I do not intend to submit a proposal How did you learn about this tender? News paper (Please specify) Direct invitation Website Other (Please specify) Note: Only proposals from bidders who returned this form completed and signed will be considered and evaluated. 13

Appendix IV Similiar Contract references Nr Customer name Start date End date Type of service 1 XXXXXXXX 15.10.2013 14.10.2015 2 YYYYYYYY 25.11.2015 24.11.2016 3 4 5 6 7 8 9 10 11 Etc. Implementation of Digital Signage Implementation of Digital Signage Cities (branches) covered for this service Contact person/position Contact number Only in Tirana Ilir Apostoli 068 xx xx xxx Other cities in Albania Ilir Apostoli 068 xx xx xxx Note: The above example is given to show how to fill the reference table.