Business Continuity Management (BCM) Software 1 Business Continuity Management Software All In One Continuity Management Solution A Single Platform Approach
Manage entire lifecycle with comprehensive BC Program Management Leverage automated BCM processes, expertgenerated guidance and best practices Deploy flexible, modular options; add functionality as organization needs evolve Use software solutions from the trusted leader in BC/DR industry What impresses me about SunGard is not only do they stand behind their product, it feels like they stand behind me. They don t just talk about customer service, they really provide it. Fortune 500 defense contractor
Business Continuity Management (BCM) Software 3 As the risk of incidents increases and cost of IT downtime escalates, the importance of effective continuity planning becomes even more critical. Customers, shareholders, and numerous regulatory bodies demand that organizations have plans in place to ensure recovery from any disruption to operations. SunGard s Continuity Management Solution Simply having a plan on the shelf is not enough. Organizations today need a plan they can trust, that integrates seamlessly with the business, yet can be easily modified online to accommodate the evolving needs of people and processes. The SunGard Continuity Management Solution (CMS) leverages a common platform that enables data consistency across multiple planning, testing and execution-management processes, as well as standardized reporting for seamless automation and management of business continuity processes. Save time with single data entry Simplify user setup with centralized security This flexible platform can be customized by adding software modules as continuity management requirements change over time. Beyond the benefits of data integration, CMS provides centralized and secure access to individual modules. This flexible solution can be customized to fit your organization s specific needs to support the full lifecycle of business continuity management. Building on the strength and functionality of the core platform, independent modules can be added over time as the Business Continuity Management requirements of your company expand or change.
4 Business Continuity Management (BCM) Software A recent Isurus/DRJ survey found that 72% of respondents cited planning and managing a complete BCM program as a key challenge* Why automate continuity planning? Many companies still use word processing software to house and maintain continuity plans. This approach generally can t meet the stringent requirements for updating and maintaining plans. With specialized planning software, your return on investment (ROI) will not just be considerable savings, but also time and assurance. Using standard business software to manage your plans may not save you money if you have to pay employees for hours of word processing time that can be accomplished in a fraction of the time with the right planning software. Moreover, Business Continuity Planning (BCP) software contains expert guides to make sure your plan meets best practices and is done right. Business continuity plans need to be living documents and resources that reflect ongoing changes in the organizations they serve. Real time revisions are best maintained in a relational database with business continuity management software designed specifically to perform global changes and automate the entire planning process. In addition to a relational database, continuity planning software provides: flexibility to customize to the requirements of company standards simplicity for the plan development process to integrate with multiple plans efficiency for plan maintenance and activation Covering business impact analyses, continuity planning, incident response, and emergency notification, the BCM suite of tools are feature-rich, easy to use and implement, webenabled, and developed by industry experts. I am currently an LDRPS user and it s truly the best in the market. I ve evaluated a lot of different products and the whole package is better than any other in the industry. It s easy to use, includes everything I was looking for, and is priced right. Financial services technology company MyCMS home page includes quick-launch icons to licensed products, system messages, and surveys or plans requiring attention * Isurus Research/DRJ (SunGard-sponsored), January, 2009
Business Continuity Management (BCM) Software 5 Planning and Analysis Build and maintain plans with the industry standard: LDRPS LDRPS (Living Disaster Recovery Planning System) provides essential flexibility of plan design, data collection, importing and exporting of data, customization, report generation, and ongoing plan maintenance. It also guides planners with built-in methodology, while providing ample opportunity to customize continuity programs to match individual preferences. As experts in the BCP software industry for over 20 years, we have always created content and best practices that follow our customers needs. In LDRPS, we combined our expertise as continuity planning software designers with our consulting proficiency to develop a tool that is easy to implement, and offers familiar point-and-click features. The same simple interface applies to all versions of LDRPS, simplifying user training. Expert planning partner: The heart of LDRPS is its Plan Navigators. These interfaces are designed to assist users in reaching their planning objectives with step-by-step instruction. They offer built-in methodology and guidance based on years of research and development, and prompt users to enter the most relevant data to complete their plans. Plan Navigators can be used in their standard form or easily customized to organizational needs. Planning power and simplicity: Continuity planners have a lot on their plate, so they need software that is easy to understand and use. LDRPS is smartly laid out and specifically designed to follow logical planning steps. With a user-friendly graphical interface, it uses a navigation tree and has a consistent look and feel throughout the screens. Reporting capabilities: LDRPS provides over 200 standard reports that synthesize critical details about employees, customers and vendors needed in the case of a disruption. And like Navigators, individual users can customize their own Crystal reports. Intelligent security: LDRPS security options will protect confidential plan information and filter it for your intended audience. Many of the standard security packages and access filters can be customized, enabling plans to keep pace with organizational changes. Planning scope: LDRPS offers the option to build general plans (e.g., evacuation or crisis management plans), or plans directed to the recovery of core components (processes, applications and hardware). Map dependencies: LDRPS provides a graphical representation of the relationships between core components, enabling planners to easily identify dependencies within the plan, and across the organization. Leverage expertly designed surveys to gather plan information using BIA Professional A business impact analysis provides a clear view of an organization s weaknesses and vulnerabilities. The quality of the survey s questions, participants, and data dictate the soundness of a business continuity plan. BIA Professional delivers a focused, detailed picture of financial and operational vulnerabilities, business impacts, and recovery strategies all protected by powerful security capabilities, on the web. The software helps planners gather the information they need to identify critical business units and processes, the impact of outages over time, and the equipment necessary to recover. This information can be used independently for analysis, or it can be integrated into LDRPS, saving time, and ensuring consistency of data across your entire program. A strong start with the right questions: With more than 55 expertly designed questions, standard templates can be used as is or customized. Intelligent survey control: Question branching guides survey participants to answer only questions that are relevant, while question validation guides recipients to provide necessary information, ensuring the integrity of results. Analysis and data presentation simplified: The reporting functionality of BIA Professional simplifies analysis and presentation of survey results. Users have more than 150 standard reports to analyze data from multiple angles, or they can build custom reports to dig deeper into specific responses.
Assessment & Scoring Identify threats to any location with Risk Assessment Continuity planning is not only about recovering from disruption; it s also about providing organizations with the knowledge of what could go wrong and the potential business impact a requirement of many regulatory bodies worldwide. The Risk Assessment module enables identification of technical, human, natural, and proximal (e.g., nearby highway) risks threatening any location, along with the probability and potential impact of specific risks. Customize site strategy: Assessment findings account for each location s vulnerabilities to formulate site-specific planning strategies. Satisfy regulations: Assessment results serve as a foundation for addressing regulations, such as FFIEC, Sarbanes-Oxley, and Basel-II. Make intelligent decisions: A complete report showing the probability and severity of threats at all locations facilitates resource prioritization. Visual ratings organize all findings based on probability, potential impact, and an overall risk score for each location to assist the planning process. Assess and rate the resiliency of your vendors and supply chain with Vendor Assessment Organizations recognize their supply chain has become critical to the operation of the business and it s no longer acceptable to simply trust that a vendor will be reliable during a disruption. A Vendor Assessment can help evaluate service providers or suppliers compliance with their continuity requirements. Minimize vendor record maintenance: Enable vendors to verify and update information online, including contract information. Minimize weakness in the supply chain: Identify services or suppliers not in compliance. Centralize and supplement Vendor Management Program: Collect and store vendor contracts centrally; identify vendors with low resilience and risk. Determine employee readiness with Work Force Assessment Whether the situation involves the major loss of a facility, the failure of a critical business operation or a widespread event such as a pandemic, a Work Force Assessment helps you evaluate your critical personnel s ability to respond to disruptions. Minimize employee record maintenance: Enable employees to verify and update their information online. Minimize weakness in your BCP: Identify reliances; align corporate policies. Identify and evaluate critical personnel: Identify employees with high impact rating. PLANet: A planning solution for community banks and credit unions Financial institutions play a crucial role in our economy it s vital that their business operations are resilient, with minimal service disruption. Simply backing up data is no longer enough. A continuity program must be developed and maintained, enabling financial institutions to comply with regulations and respond to natural disasters, technology failures, human error, and terrorism.
Crisis Management Work through any disruption you may encounter with Incident Manager powered by WebEOC When a disaster hits, gaining control of the situation is a critical objective on the path to recovery. An organization s best bet is an effective Emergency Operations Center (EOC), which coordinates information arriving by phone, e-mail, news reports, and other sources to help guide recovery efforts. Instead of a room full of phones and white boards, the ideal method for coordinating emergency response is a virtual EOC, such as Incident Manager powered by WebEOC. With the ability to escalate vital issues online, you can track recovery efforts remotely with the only command center automation software that integrates with LDRPS. Recover using a proven methodology: Incident Manager focuses on life safety, impact assessment, and recovery and restoration. These represent the most important considerations in an emergency safety of people, status of critical processes, and the ultimate goal of organizational recovery. Respond faster with smarter resources: Incident Manager offers a series of dashboard screens that display specific information and unfolding events that can be escalated for attention. There are more than 25 standard screens, and users have the option to customize and add more. Incident display: MapTac displays the evolving situation and enables users to publish a map, dispersion model, digital photo, floor plan, etc., from any map/gis source or digital camera. The user can place markers, shapes, and labels on the map from a palette and share it with fellow users instantly through a Web browser. These icons can represent the incident scene, show the location of responding units, identify forces assigned to staging, display roadblocks, etc. Send and receive alerts when needed with NotiFind A single outbound communication can be effective in many scenarios. But this may not be enough in certain situations, such as a pandemic outbreak, that require updates be sent at regular intervals to and from people working from home. NotiFind is a communication tool that does more than contact people it gets responses. NotiFind enables users to quickly contact key personnel, deliver critical messages, and receive important data. Hundreds of thousands of messages can be sent per hour using the latest communication technology. Driven by the infrastructure of Varolii, NotiFind brings business continuity planning to a new level in more than 180 countries worldwide. Accurate better management of communications during a crisis: Features include conference call bridging, providing a direct patch into conference calls; reporting, offering detailed progress reports on issues such as employee safety; and polling to facilitate information gathering. Timely work with real-time data: NotiFind s Message Center offers multi-channel inbound and outbound interactive communications with real-time reporting to help shorten or prevent disruptions. A real-time readiness update provides additional protection, allowing employees to communicate vital information from the field. Available provide peace of mind: NotiFind is backed by the Message Trust Guarantee ensuring the notification network is always available, with 99.99% uptime and 99.9% deliverability across the entire network. SunGard s PLANet is the only online business continuity and disaster recovery planning tool designed specifically for financial institutions. It provides step-by-step guidance to help ensure compliance with business continuity planning requirements. PLANet focuses on four critical areas of continuity planning for any community bank or credit union to help meet FFIEC and NCUA regulatory compliance requirements. Business Impact Analysis Provides audit documentation that the right questions were asked before developing the business continuity and disaster recovery plan. Risk Assessment Assesses your institution s most vulnerable exposures. Risk Management Demonstrates testing, analysis of results, and action taken to mitigate risks. Risk Monitoring Strategy Demonstrates the existence of recovery plans and detailed processes that include step-bystep instructions and resource requirements. PLANet Notification can also enable phone and e-mail message delivery during a test or incident, with the added benefit of keeping contact lists current with your plans.
8 Business Continuity Management (BCM) Software Software solutions from the Industry Leader Sungard Availability Services provides disaster recovery, managed IT, and information availability consulting services to more than 10,000 customers in North America and Europe. We also provide Business Continuity Management Software to customers globally. With five million square feet of data center and operations space, SunGard assists IT organizations across virtually all industry and government sectors to prepare for and recover from emergencies, helping them minimize their computer downtime and optimize their uptime. In addition to the most advanced planning software, SunGard provides: Flexible purchasing options Whether through a perpetual license, On-Demand (Software as a Service), or hosted at our secure data center, we have the options that best fit your organization s investment needs. Support SunGard software support provides more than answers and planning advice 24 hours a day, 7 days a week, 365 days a year. Our specialists also serve as advocates, relaying customers enhancement requests to our project managers and developers. LDRPS is a great product and a powerful tool. It has enabled us to consolidate and coordinate our planning efforts on a global level. We currently have 72 sites and 175 users that utilize LDRPS with good results. Semiconductor manufacturing technology company Training and Consultation No one knows our products better than our team of experienced trainers. SunGard provides free training for an unlimited number of customer personnel at our U.S.A. and U.K. facilities. We also have consultants who are experts in business continuity planning, training, and testing to ensure that businesses can meet their recovery objectives. They bring practical experience from working with hundreds of customers of all sizes and across industries. User Events We offer opportunities for current and future customers to learn about our solutions and the latest industry trends. They include: Annual International User Group Forum offering industry and company-specific breakout sessions, and various workshops. Regional User Groups (RUGs) providing an opportunity to share ideas with other customers and offer feedback for product enhancements. SunGard Availability Services 680 East Swedesford Road Wayne, PA 19087 USA +1-610-768-4120 www.sungardas.com as.software@sungard.com 2010 SunGard. BRO-030 Trademark information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.