Our online services Less paper. More efficient. group insurance
Comprehensive services, every step of the way For plan administrators FASTER PLAN MANAGEMENT Secure site for plan administrators Our secure sites and online services make it easier for you to manage your group benefits plan, and they give you and your plan members a full range of smart solutions and useful tools. Our philosophy: Less paper. More efficient. Our secure site is a user-friendly way to quickly and efficiently perform virtually every transaction required to manage your group insurance plan. View plan member profile summaries Get an overview of your plan members insurance information and make changes, which you can even back- or forward-date. Add new plan members Use the Save feature to start enrolments now and finish them later. Manage absences Report plan member absences based on the terms of your plan, which makes it easier to manage temporary leaves of absence. Access your monthly billing history Download your last 18 monthly statements in the format of your choice: PDF (for printing) or Excel (to easily sort and extract data). Read plan management reports Consult reports produced specifically for your plan. Find the forms you need Print forms pre-filled with your basic plan information. View your transaction history Track the changes you make to your plan members profiles.
For your plan members Transfer of electronic data (TED) Quick and efficient. Use our TED service to synchronize your HR systems with our group insurance systems. Any changes you make to your plan members information in your system will automatically be updated in ours. You don t have to fill out any forms or even log-on to the plan administrator site. THE TOOLS YOU NEED The right training Our online training program includes a short tutorial that explains all the features of our secure site. Whether you re a new plan administrator or you just want to refresh your memory, it s a great way to make sure you re getting the most out of the site. Liaison newsletter Keep up on major developments in the group benefits industry with Liaison, our online newsletter available at desjardinslifeinsurance.com/liaison-en. Plus, you can register to receive email notifications about new articles on topics such as group insurance, health and wellness, legislative changes, and industry trends. ACCESS TO THEIR GROUP PLAN ANY TIME, ANYWHERE Secure site for plan members Our secure site offers plan members a variety of features, including: Online claims for a wide range of extended healthcare services, including vision care An online drug cost simulator to help them make the most cost-effective choices Pre-filled forms Management of dependants information and coordination of benefits Enrolment in our direct deposit and electronic notice service Printable payment cards Printable reports for income tax purposes Access to the Health is Cool 360 platform (if included in your plan) And much more! POINT-OF-CLAIM SUBMISSION Certain extended healthcare providers can now submit claims to us directly on behalf of their patients. For your plan members, that means quick and secure claims processing and no more paper forms, it s all taken care of at the point of care. Environmentally friendly and hassle-free: it s a win-win solution!
MOBILE APPLICATIONS Claim 360 mobile app With this app, plan members can use their tablet or smartphone to submit claims for care or services administered by a healthcare professional (including vision care). Other useful features include a virtual payment card and access to their health spending account (if they re included in your plan). For more information, go to desjardinslifeinsurance.com/mobile_360. Desjardins Travel Solution If your plan includes a travel insurance option, your plan members can take this travel app with them wherever they go for immediate emergency assistance, anywhere they might need it. Our mobile apps are free and available for iphone, ipad, ipod touch, and Android phones and tablets. MORE THAN ONE WAY TO SUBMIT A CLAIM We make it easy for plan members to submit claims. They can: Use their payment card at the pharmacy or participating dentists offices Have participating extended healthcare providers submit a claim directly from their office Use our Claim 360 mobile app Submit their claim online via our secure site Send in a paper claim by mail Available online or by phone, the Health is Cool 360 platform contains reliable tools and up-to-date information that plan members can use to make informed decisions about their health and wellness. Some features: A health assessment tool that plan members can use to identify health risks and generate a personalized action plan to reduce or avoid these risks. Health PACT, a counselling service, available online and by phone, designed to reduce absenteeism and keep plan costs down. It helps employees understand medical conditions that require special attention and encourages them to deal with health problems proactively. Information about local services and wait times in the Canadian healthcare system. Information about treatment options and drugs used to treat specific illnesses. Advice about how to cope with a chronic illness or disability. An exhaustive database of articles on health and medical topics.
Security is a priority YOUR TRANSACTIONS ARE SECURE WE RE AT YOUR SERVICE Having technical problems? Support is just an email or phone call away. Our friendly tech support agents will help you quickly resolve any issues you re having. You will find our contact information on our secure site. Our sites use sophisticated encryption technology to protect your data. You and your plan members can be sure that every transaction performed on our secure sites is protected by the highest security standards. WE RE PROACTIVE ABOUT FIGHTING FRAUD Insurance fraud is a big threat to group benefits plans. Like you, we take it seriously. We ve developed tools and processes to quickly and effectively root out potential cases of abuse before your plan is compromised. To find out more about our fraud prevention program, visit desjardinslifeinsurance.com/anti-fraud.
About Desjardins Insurance Desjardins Insurance has been offering a wide range of life and health insurance and retirement savings products to individuals, groups and businesses for more than a century. As one of Canada s five largest life insurers, it oversees the financial security of over five million Canadians from its offices across the country. Desjardins Insurance is part of Desjardins Group, the country s leading cooperative financial group. Please feel free to contact us for more information about our products and services. Vancouver 604-718-4410 1-800-667-6267 Edmonton 780-822-2293 1-800-661-8666 Montreal 514-285-7880 1-800-363-3072 Dartmouth 902-466-8881 1-800-567-8881 Calgary 403-216-5800 1-800-661-8666 Toronto 416-926-2662 1-800-263-9641 Lévis 418-838-7800 1-877-828-7800 St. John s 709-747-8473 Winnipeg 204-989-4350 1-888-942-3383 Ottawa 613-224-3121 1-888-428-2485 Visit our website at desjardinslifeinsurance.com Proud Partner of Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company. iphone, ipad and ipod touch are registered trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc. 03239E (15-04)