Bosch: Solutions for airport facilities
2 Bosch: Solutions for airport facilities Cutting-edge technologies from a global provider Airports are multifaceted facilities, integrating everything from parking structures and terminal concourses, to shopping malls and waiting areas, to aprons and runways. Bosch solutions are ideal for meeting the challenges presented by airport facilities. When you choose Bosch as a supplier of products and solutions for your airport project, you can be assured of cutting-edge technologies from a global provider. True to our company slogan Invented for life, our products and solutions are designed with our customers in mind. As a leading global supplier of technology and services, Bosch understands that professionals need to be able to rely on their industry partners for technical expertise and innovative thinking. The Bosch Group at a glance The Bosch Group is a leading global supplier of technology and services. It employs roughly 360,000 associates worldwide (as per April 1, 2015). The company generated sales of 49 billion euros in 2014.* Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including its sales and service partners, Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. In 2014, Bosch applied for some 4,600 patents worldwide. The Bosch Group s strategic objective is to create solutions for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is Invented for life. The company was set up in Stuttgart in 1886 by Robert Bosch (1861-1942) as Workshop for Precision Mechanics and Electrical Engineering. The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to *The sales figure disclosed for 2014 does not include the former joint ventures BSH Bosch und Siemens Hausgerate GmbH (now BSH Hausgerate GmbH) and ZF Lenksysteme GmbH (now Robert Bosch Automotive Steering GmbH), which have since been taken over completely.
Bosch: Solutions for airport facilities 3 undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and by Robert Bosch GmbH. More information is available online at www.bosch.com and www.bosch-press.com. The Bosch Group: leading global supplier of technology and solutions Bosch provides a comprehensive range of products and industrial, energy, and building solutions for airport facilities across the world. Bosch has a choice of products that are commonplace across airport projects, wheter the project requires energy-efficient heating and hot-water systems from respected brands, innovative and intuitive video surveillance systems, or the hard-wearing power tools needed for professional installation work. Bosch products and solutions Bosch offers a wide range of products and solutions to effectively manage airport operations. ffall areas and activities can be efficiently monitored, allowing emergencies, fires, and threats to be detected immediately ffconduct fast, controlled evacuations ffall safety, security, and communications solutions can be integrated in one facility management system ffenergy consumption can be monitored effectively, and energy costs decreased ffheating solutions can be provided in many different areas, including guest and conference rooms, as well as hot-water for showers ffefficient energy services for your airport facilities ffclimate technology: savings through patented ventilation control ffdiagnostics and workshop equipment for all kind of vehicles
4 Bosch: Solutions for airport facilities Full circle with Bosch solutions 1. Solar thermal heat, hot water, and electricity 6 9 2. Ventilation and air-conditioning 8 10 4 3. Fire and voice evacuation systems, conference systems 4. Access control and video surveillance systems 5. Instrusion systems and video surveillance
Bosch: Solutions for airport facilities 5 11. Connected parking solutions 7 1 10. Energy and building solutions 5 3 1 2 11 9. Professional power tools 6. Building management system 7. Customer interaction services 8. Automotive service solutions
6 Bosch: Solutions for airport facilities Security systems Safety and reliability for the future Effectively integrating all applications The Bosch Building Integration System (BIS) provides a single web-based control point for monitoring all security, safety, and facility management systems. This includes alarm management, fast alarm identification via location maps, and follow-up procedures. It seamlessly integrates fire and intrusion alarms, evacuation, access control, video surveillance, and building automation systems into a single platform. The BIS enables a single operator to monitor and control all security systems, as well as to respond faster to emergencies and achieve greater overall effectiveness. Video surveillance systems For security and safety, as well as for communications products, solutions, and services, Bosch Security Systems is the perfect partner. The Security Systems division has the capacity to offer integrated systems tailored to the specific requirements of each application. Access control systems Don t let terrorism get off the ground Defending airports from terrorism focuses on dealing with anonymous bomb threats and explosive devices concealed in aircraft, cargo, or luggage. The ability to manage these safety and security risks is crucial. Bosch advanced intelligent video analysis (IVA) enables early detection of suspicious behavior and identification of abandoned luggage. Tracking cameras can help verify or cancel alarms, alerting the security operator as appropriate. A forensic search function permits fast retrieval of relevant video sequences. Keep unauthorized persons out A Bosch IP-based access control system is ideal for keeping unauthorized individuals from entering gates and restricted areas such as airfields and aprons. It supports a large range of readers, and integration with video surveillance makes it possible to capture and record access events. Access violations automatically trigger an alarm.
Bosch: Solutions for airport facilities 7 Early detection of fire for fast evacuation In order to protect lives and property at airports, it is vital to quickly detect, locate, verify, and contain fires. Terminal halls pose special challenges, with their crowds and long distances to emergency escape routes. Bosch systems can quickly and accurately locate a fire and trigger immediate evacuation. At the same time, advanced technology minimizes false alarms. The public address system allows the operator to guide people to safety and avoid danger areas. Surveillance cameras can monitor evacuation proceedings and help the authorities coordinate rescue operations. All these systems incorporate high levels of redundancy and can be integrated centrally using the Bosch Building Integration System to ensure seamless operation under any situation. Fire alarm and voice evacuation systems Intrusion systems Stop thieves Passengers with luggage can tempt thieves, and stores are vulnerable to shoplifters. There is also a risk of after-hours burglaries, with valuables, equipment, cargo, or personal items being stolen from restricted areas such as shops, luggage conveying systems, and cargo handling zones. Bosch can help deal with this as well, for example with intrusion systems to monitor all doors, vehicle entrances, and perimeters for unauthorized and suspicious persons, and stolen vehicles. If a detector picks up a possible threat, the Bosch video management system equipped with high-resolution CCTV cameras and intelligent video analysis comes into play to verify the alarm and enable subsequent forensic searches to identify and apprehend thieves. Intrusion systems Detect suspicious activity The Bosch video management system enables complete management of all video surveillance components. Highresolution cameras can continuously monitor people moving through and spending time in different areas. At airport perimeters, PTZ cameras can capture persons approaching or attempting to climb the fences at any time of the day or night. Thermal PTZ cameras identify movement in all weather conditions, thus also helping to prevent airport operations from being disturbed by people approaching runways and other sensitive areas. Conference systems Make your airport a top meeting point The flagship digital congress network system enables the smooth conduct of even the most demanding meetings. The system ensures a fast and flexible set-up with a choice of wired and wireless configurations; IR transmitters ensure that simultaneous interpretation is distributed solely to the participants for whom it is intended.
8 Bosch: Solutions for airport facilities Designed and built for challenging projects: Customized HVAC solutions for airports. Our modular product portfolio enables quick installation, low cost of ownership, and high reliability. Our experts support along the whole product life cycle from planning to commissioning to 24/7 support and remote connectivity. HVAC, process heat, and electricity Partner for efficient solutions The planning and provision of energy solutions for airports presents particular challenges for all parties involved. Attuned system components ensure quick installation, reliable functionality, and high efficiency. All our projects are planned using an integrated, systematic approach our way to guarantee that the thermal systems are energy-efficient and successfully completed in time. Thanks to our modular and extremely comprehensive product portfolio, we can find the optimum solution to meet the precise requirements of each building complex. Here, we can draw on over 150 years of experience, as well as the extensive professional expertise of our associates. More than 110,000 successful projects in more than 140 countries are evidence of our competence. We offer a broad portfolio that covers nearly all solutions from electricity to heating and process heat up to cooling and ventilation: f Hot-water and heating boiler systems f Combined heat and power plants f Steam boiler systems f Waste heat recovery systems f Heat pumps, also with waste heat recovery f Buffer and hot-water tanks, energy storage systems f Air handling units, water- and refrigerant-based cooling systems f Large solar thermal solutions f All systems and system combinations with a complete range of intelligent controls, remote services, accessories, and services f Ventilation and air-conditioning
Bosch: Solutions for airport facilities 9 Using the sun for heating and hot water Solar thermal systems can deliver reliable heating and hot water for the whole airport. Buffer tanks decouple the heat loading and unloading processes, enabling the use of solar thermal heat also during the night. Efficient heating boilers cover peak loads with up to 110% efficiency. Heating and hot-water solutions Highly efficient cogeneration of heat and power Decentralized power generation can save up to 76% on electricity bills. Island solutions provide electricity also during power blackouts, e.g. for critical systems, servers, lighting, and ventilation. Global service Bosch provides worldwide service for all customers to guarantee the success of their projects. From in-depth consultation to 24/7 service and remote support the international service network of Bosch and its partners is always available and provides support quickly. On request our experts analyze further efficiency potential and advise on retrofit measures that increase cost efficiency. Reliable energy supply Reliable competence in every phase From small- to large-scale projects, the most important factor is optimum harmonization of all technologies employed. We provide professional support in every phase of energy supply for our clients from the airport sector from initial advice to comprehensive services that guarantee sustainably efficient and safe operation of the installed system. Bosch Thermotechnology is committed to ensuring that our solutions live up to their promise.
10 Bosch: Solutions for airport facilities Energy and building solutions Efficient energy services for airports We are an experienced partner for energy-efficiency for airport facilities and as an energy services provider, we keep energy costs low while increasing supply security and comfort. Energy services tailored to any building Our integrated partnership model provides you with an unrivaled range of energy services. We can manage the energy and utilities supply of a single building or an entire real estate portfolio reliably, safely, and efficiently, offering planning, implementation, and operational services from a single source to help customers achieve long-term reductions in the energy used for heating, cooling, ventilation, and lighting. In partnering with us, they benefit from our strength and experience, individual energy solutions, and maximum energy efficiency. The amount of energy required always depends on the current state of building and the technical facilities in place. Our tailor-made solutions energy concepts are designed to meet any requirements, regardless of how diverse they may be. Efficiency is not ready-made. Rather, it comes from experienced engineers who take even the smallest details into account. Climate technology greater efficiency and comfort with air conditioning and ventilation Modern air-conditioning and ventilation systems play a key role for airport facilities. These systems ensure that the indoor climate is comfortable all year round, while also contributing to a building s energy efficiency. With a conventional control system that generates directed airflows, both objectives are difficult to achieve. Continuous flows do not mix the air in the room in the most effective way, resulting in temperature layering, cold pockets, and drafts. In addition, these systems require higher volumes of fresh air cooled in the summer and Energy platform: solve your future energy-related tasks f Get full consumption and cost transparency on energy use in your buildings f See data anytime and from any location f Specific analysis with graphs customized to your requirements f Enjoy optimum transparency and keep costs under control
Bosch: Solutions for airport facilities 11 Climate technology: savings through patented ventilation control f Increase comfort levels for visitors f Energy savings of 30 % and 70 % depending on building type f Minimization of costs during construction and operation heated in the winter to be supplied to the room. This requirement not only increases the complexity of a site s systems, but also generates high energy costs. Audit: initial analysis Our special control algorithm allows the smart control of existing systems. This allows energy savings of between 30 % and 70 % to be achieved in new and existing buildings. By mixing the supply air with room air in the most effective way, the temperature is kept consistent across the room, and drafts are prevented increasing comfort for users throughout the building. We can achieve additional savings by combining this control algorithm with our innovative duct system. Planning: development of energy concepts Energy platform greater transparency, reduced costs Energy costs are a major factor in airport operation. Our energy platform provides a full breakdown of energy consumption and costs. The concept is as simple as it is effective: we first measure the precise consump- tion in all locations within a building where energy is converted or required. These values are then transferred via a secure connection to the energy platform, where they are analyzed. They are then converted into useful data that can be accessed and used online. Operation: successful long-term partnership The energy platform comprises four different modules that can be tailored to specific requirements and used to manage systems and energy consumption efficiently.
12 Bosch: Solutions for airport facilities Professional power tools For trade and industry Bosch professional power tools are engineered for excellence, meeting the highest standards in speed, precision, and robustness for consistent, professional work results. Bosch also has a long history of making high-quality accessories for a wide range of applications. So whatever the job, tradespeople can rely on Bosch original accessories. As one of the world s leading manufacturers of power tools and accessories, Bosch offers professional tradespeople practically every tool they could ever need, from state-of-the-art lithium-ion cordless (battery-powered) to class-leading corded (mains-powered) products. Construction industry professionals have come to expect the Bosch brand to deliver continuous innovation, high manufacturing standards, and high performance, not to mention reliable support services. Definite advantages for professionals As Bosch knows how important it is for professionals to be able to rely on their tools, we offer services for all
Bosch: Solutions for airport facilities 13 professional power tools and measuring tools beyond the legal warranty period. After-sales service Bosch offers top-quality after-sales services, from online information to a dedicated team of trained customer service personnel. Our partners authorized service centers ensure excellent availability of spare parts and a fast turnaround time for both warranty and chargeable repairs. For professionals, from professionals Bosch understands that a lot is expected of construction industry professionals: speed, reliability, competence, mobility, and endurance. We believe it is only fair that they should demand the same of their power tools. When developing new power tools, Bosch works very closely with tradespeople who use power tools as part of their everyday work. Bosch professional power tools are tested in extreme work environments, under the harshest conditions. A power tool which passes our exhaustive tests is guaranteed to reliably fulfill the highest expectations. Bosch tools really are for professionals, from professionals.
14 Bosch: Solutions for airport facilities Automotive service solutions Parts, diagnostics, and services The Bosch Automotive Aftermarket division is one of the world s leading aftermarket and workshop suppliers. It offers a complete range of special service tools, diagnostics, workshop equipment, and an extensive portfolio of components from new and exchange parts to repair solutions for passenger cars, commercial vehicles, construction equipment, and special-purpose airport vehicles. More than 15,000 associates in 140 countries, as well as a global logistics network, ensure that some 450,000 different spare parts reach customers quickly and on time. Its comprehensive range of services includes the reliable maintenance and repair of all types of systems and components, and even entire vehicles. Inline distributor pump Parts As the importance of optimized power-weight ratio, fuel savings, and reduced emissions continues to increase, vehicle manufacturers are setting higher standards for components. With their compact design, reliability, and long service lives, Bosch parts live up to manufacturers stringent requirements, making Bosch a leading supplier of automotive systems and spare parts. Fuel injector and common rail The wide range of high-quality Bosch products is suitable for passenger cars, commercial vehicles, construction equipment, and special-purpose vehicles such as those used in airports. High-pressure pump and timing belt Diagnostics In all types of vehicles, technical systems are becoming increasingly diverse and complex. Customers are more demanding, and want solutions for their problems as quickly as possible. Bosch has responded with a wide range of state-of-the-art diagnostics and workshop equipment which includes control-unit diagnosis, chassis analysis, emission analysis, battery and A/C servicing, and vehicle-system analysis that allows systematic testing of components and systems without having to remove them from the vehicle. The software that goes with this equipment also features technical information, circuit diagrams, service and repair instructions, system information, and spare-part catalogs. This product range is rounded out by lift platforms for LCVs, tire-balancing and assembly systems, and brake testers for vehicles of all kinds, including heavy trucks.
Bosch: Solutions for airport facilities 15 In commercial operations such as airports, reliability is essential. Every breakdown or unplanned repair leads to downtime and costs. For this reason, Bosch is constantly expanding its product range. In addition to spare parts and services from a single source, it offers customers a comprehensive selection of diagnostics and workshop equipment for the repair and service of vehicles. Services Bosch provides a wide range of services, including training programs, a technical hotline, and workshop networks. With its worldwide reputation for innovation and quality as well as large production capacity, it offers the right products at the right price. Bosch offers specialist training in the 43 Bosch Car Service training centers worldwide. The specialists working on the Bosch technical hotline can help workshop staff with any automotive technology-related questions. The Bosch Car Service workshop network comprises over 15,000 locations in 150 countries. It includes the Bosch Car Service full-service workshops as well as Bosch Diesel Centers and Bosch Diesel Service. Bosch Car Service partners can also provide on-site support on request. Bosch Car Service partners provide vehicle owners with technically advanced and cost-effective workshop services from bumper to bumper. With their extensive expertise and specialized workshop equipment, Bosch Diesel Centers and Bosch Diesel Services offer diagnosis, components testing, and repairs for even the latest diesel systems and components. Moreover, they are the only authorized partners for processing warranty claims for Bosch diesel components. Typical spare parts for airports: f Starters and alternators f Fuel injection systems and components f Diesel systems f Filters f Braking systems Diagnostics and workshop equipment for all kinds of vehicles: f Control-unit diagnosis f Vehicle-system analysis f Chassis analysis f Emission analysis f Battery and A/C servicing f Lift platforms f Tire-balancing and assembly systems f Brake testing, also for heavy trucks f Special service tools f Tool storage systems
16 Bosch: Solutions for airport facilities Whether traveling for business or pleasure, if any questions come up regarding a flight or airport facilities, customers can contact us via multiple channels to receive comprehensive information and individual recommendations. Customer interaction services for travel and transportation There s a simple reason why you should choose our services because only a satisfied customer will be happy to book with you again The spectrum of services your customers expect from you is vast. That s why our service portfolio is broadly managed from active selling campaigns to complex consultations from a favorable first impression to an all-around satisfied customer. All that is possible with us beyond communication channels and national borders. Whether they are traveling for business or pleasure, if any questions come up regarding a flight, customers can contact us via multiple channels to receive comprehensive information and individual recommendations. No matter if they need information about the arrival or departure, security checks, airport facilities, or general consultation, our support will be available 24/7 all year round. After answering all open questions, customers can book their desired flight through our service center and directly reserve their preferred seat. In addition, if there is need for a hotel, parking space, rental car, or tickets for any leisure time facilities, we will be happy to arrange it. Afterwards, a confirmation text message will remind customers of their bookings and approve their reservations, for an all-round first class customer service experience.
Bosch: Solutions for airport facilities 17 Furthermore, our service centers can deal with special requests, organizing VIP services or services for disabled people. The bottom line is that any customer who books with you will have a good feeling. As the date of the trip comes closer, we can provide all necessary information about access and parking to facilitate a stress-free arrival. Even after the trip, we are able to serve your customers. To ensure high satisfaction and make the experience perfect, customers have the possibility to provide feedback, both positive and negative. Various channels such as phone, web, social media, or e-mail are available for customers feedback. In this way, you can improve your own service offerings so that no wishes are unfulfilled in the future. Strengthen your core business with Bosch-quality business process outsourcing With more than 25 years of experience as a leading provider of BPO services, we have been able to gain considerable experience in the ever-changing field of customer service management. In the meantime, you can enjoy the added benefits of our BPO services: f Quality through process expertise, extensive knowledge of products and market, international Bosch quality standards, and strict data protection f Efficiency through over 25 years of communication skills, expertise, and automation as well as an intense exchange of knowledge extending far beyond projects and country borders f Flexibility through an international network and the option of on-, near-, and offshore solutions. Our services at a glance: f Information hotline f Booking hotline f Sales office f Back-office services f Customer feedback handling / complaint management f Special service requests f Social media services f B2B services f Cargo services f Container monitoring That s why we know exactly what tasks we can take off your hands. Our services give you the space you need to build on your strengths in your line of competition. It frees up resources to focus on enhancing your competitive edge. Customers can address any kind of feedback to us via various channels as phone, e-mail, web, or social media.
18 Bosch: Solutions for airport facilities Connected parking solutions Systems solutions for parking-lot management With its active parking lot management system, Bosch pursues an integrated systems approach for connecting individual parking spaces and entire parking lots both on-street (e.g., in downtown areas) and off-street (e.g., in parking garages). Systems solutions from a single source The concept comprises three main components: the parking space sensor, the gateway, and the backend (incl. a web portal and web-service interfaces). The parking space sensor detects a parking vehicle and relays this information to the cloud server. For both the parking-lot operator and the driver, this opens up the possibility of a whole array of new services, such as: f Vacant parking spaces are easy to find f Parking space reservation f Cashless payment f Additional location services f Optimized parking-lot use f Statistical analysis of parking-space and parking-lot use Advantages f Easy installation (on or in the road surface) of the parking space sensors f Immediately operational f Reliable occupancy detection with double meaurement method using Bosch MEMS (micro-electrical-mechanical system) sensors f Up to seven years energy self-sufficiency f Highly available incl. 1 st, 2 nd, and 3 rd level support f Simple integration into existing IT infrastructure f Identity management (multi-tenancy, roles, and rights) f Easy retrofitting for existing parking spaces and parking lots
Bosch: Solutions for airport facilities 19
Bosch Rexroth AG Marktplatz 3 97816 Lohr am Main Germany Phone +49 9352 18-0 Robert Bosch GmbH Power Tools division Max-Lang-Straße 40-46 70771 Leinfelden-Echterdingen Germany Phone +49 711 758-0 Bosch Thermotechnik GmbH Sophienstraße 30-32 35576 Wetzlar Germany Phone +49 6441 418-0 Bosch Sicherheitssysteme GmbH including Service Solutions Robert-Bosch-Ring 5 85630 Grasbrunn Germany Phone +49 89 6290-0 Bosch Energy and Building Solutions GmbH Mittlerer Pfad 4 70499 Stuttgart-Weilimdorf Germany Phone +49 711 811-35817 Bosch Automotive Service Solutions GmbH Porschestraße 4 63512 Hainburg Germany Phone +49 6182 959-0 Robert Bosch GmbH Connected Parking Grönerstraße 5 71636 Ludwigsburg Germany Phone +49 711 811-12532 For more information on Bosch, visit our website www.bosch.com