Keystone College Division of Business, Management, and Technology BUSN 4715: Internship Handbook Revised January 6, 2014 Page 0
1 P a g e BUSINESS DEGREE STUDENT INTERNSHIP GUIDELINES BUSN 4715: Internship (1 through 9 Credits) Student interns may register for 1 to 9 credits. Each credit is equivalent to 40 hours. Introduction: The internship program for the Division of Business, Management, and Technology- BUSN 4715: Internship in Business - is offered to student interns pursuing a major or minor in Business. This program is designed to provide student interns the opportunity for a meaningful career-related experience in a corporation, government, and/or a non-profit organization. Student interns are expected to practice and expand upon their knowledge and skills learned in the classroom in a hands-on work environment. This experience should provide a better understanding of the business surroundings while facilitating the transition from the classroom to the career environment. Student interns can register for BUSN 4715: Internship course once they have completed the following: 1. Successfully completed BUSN 2570 2. Received approval from the business internship advisor and faculty mentor. 3. Are in good academic standing with a GPA of 2.0 or higher. 4. Completed at least 60 credit hours for a baccalaureate or 30 credit hours for an associate degree. Student Internship Criteria: 1. Student interns may complete their internship during the fall, spring, or summer semesters. 2. Student interns have one year to complete their internship. After one year, the grade will turn into an F. 3. All student interns who obtain internships (even those that are not for credit) must report the internship to the business internship advisor prior to their start date. 4. Complete an internship agreement form. (Appendix A- pg. 5) 5. The student intern must register for BUSN 4715 prior to starting the internship.
2 P a g e ASSIGNMENTS FOR ACADEMIC CREDIT FOR BUSN4715: INTERNSHIP IN BUSINESS Assignment 1 Develop and Complete an Employer and Student Internship Project Work Sheet (Appendix C) In collaboration with the employer and business internship advisor, the student intern will develop one (1) project/goal per course credit. For instance, if the student intern registers for a three (3) credit internship, he or she will work with the employer and business internship advisor to develop three projects/goals. The projects/goals will be developed based on the location of the internship and specific to the employer needs as well as the student intern s abilities. Assignment two (2) must be developed within the first week of the student intern s start date. The student will complete Appendix C and submit through Moodle to the business internship advisor and faculty mentor for final approval. Examples of projects: 1. The student intern will develop and implement an inventory spreadsheet. 2. The student intern will create a database for new customers. 3. The student intern will develop marketing materials for various promotional events. 4. The student intern will conduct research for a specific product. Assignment 2 Weekly Timesheets (Appendix B) Internship timesheets must be submitted to the business internship advisor WEEKLY by e-mail (as a Word attachment), by fax, Moodle, or in person. Remember that completed timesheets ARE a part of the student s final grade! Please make sure to complete these timesheets at the end of each work week. Time sheets must be signed by both the student intern and the employer on a weekly basis. Assignment 3 - Journal (Appendix B) (Note: This is the same sheet as the weekly timesheets) The student intern will document his/her weekly learning experiences at the internship site, into a maximum of a one-page paper. The journal should include, but not limited to; the daily activities, tasks, assignments, projects, duties, etc. The journal is due weekly and should be submitted with the timesheets by Sunday evening to the Business Internship Advisor by e-mail (as a Word attachment), by fax, Moodle, or in person. If the task is repeated weekly the student may include their tasks onto the weekly timesheets in place of the journal.
3 P a g e Assignment 4 - Final Internship Paper The Final Report must be submitted within one week following the completion of the internship experience. The report should include a summary of the required project(s) that the student completed during the internship (Appendix C). The final paper should be submitted in a binder for better organization. There is no minimum page amount for the report; however, the paper should include the following: I. Cover Page Student intern name and title of position (e.g. student intern) Name of company/organization Name of Business Internship Advisor Address and telephone number of company/organization II. Section One The student will describe the internship experience and the role at the business. Information should include, but not limited to, the following: A. Description of the company/organization Brief history of company Purpose/mission of the company/organization Approximate number of people working and number of departments Brief description of customers/clients/people served How the work is divided - departments, sections, etc Specific brief description of department in which you worked Organizational chart Marketing materials (flyers, brochures, etc) Photos of group projects, accomplishments, etc. III. Section Two A. Description of the projects assigned Describe the process taken to complete project(s)/goal(s). Describe the job/role performed during the internship (including work accomplished). Describe in detail the purpose of the project and how it was incorporated into the workplace. Analyze the strengths and weaknesses discovered in carrying out the work.
4 P a g e Discuss what was learned from fellow worker, both personally and professionally. Discuss, compare, and contrast perceptions and expectations at the beginning and end of the internship. Analyze skills, ideas, and knowledge learned from the placement; indicate which are needed most in this field and why. Discuss how the skills learned and this internship may influence your academic decisions and career focus/choices for the near future. IV. Self-Reflection Questions A. The last part of this paper will require the student intern to answer the following selfreflection questions: How would you describe your learning experience at the internship site? What skills did you bring to the internship site? What skills did you feel you lacked to complete your internship more effectively? (i.e. technology, accounting, organizational, etc.) How do you think the internship will help prepare you to reach your future career goals? What skills did you take away from the internship? The above comments and questions are just a starting point for the student intern to reflect upon during their internship. Students should add additional information they feel is important to share with their faculty mentor and business internship advisor.
5 P a g e Internship Agreement Form (APPENDIX A) (Please Print) Date Submitted: Anticipated Start Date: End Date: Student Intern Name: Student Intern ID: Major: Semester Hrs. Completed: Current Overall GPA: Email Address: Campus Address: Permanent Address: Phone Number: Phone Number: Employer: Phone Number: Employer Address: (Street/PO. Box) (City) (State) (Zip) Immediate Supervisor: Title: Phone: Fax: Email: Internship Start Date: Anticipated Completion Date: Rate of Compensation Anticipated Hours work per week: Assigned Grading: Pass/Fail Traditional Letter Grade: How many credits do you hope to complete this semester: How many credit internship hours have you completed: When(circle one) Fall Spring Summer Credit per hour chart: 1 Credit = 40 Hours 2 Credits = 80 3 Credits=120 4 Credits=160 5 Credits=200 6 Credits=240 7 Credits=280 8 Credits=320 9 Credits=360
1 P a g e Guidelines 1. Internships will be one-semester credit hour (minimum) or up to nine-semester credit hours (maximum). 2. The business internship advisor will enter the grade upon completion of all internship requirements. 3. The intent of the internship program is to allow student interns to devote time to gain practical work experience. Student interns are permitted to take additional courses while completing an internship; however, course loads should be kept within reason. 4. Student interns completing their internship at their current place of employment must incorporate new learning experiences at the workplace and complete BUSN 2570 prior to starting their internship. 5. Student interns are required to complete a minimum of 40 hours of work for one-semester hour of academic credit or up to 360 hours of work for nine-semester credit hours in an approved internship site. 6. A grade is contingent upon "satisfactory" evaluations by the employer and faculty mentor and completed assignments. 7. The intern must pay regular tuition and fees for credit hours, unless completing the internship during summer which may provide a discounted rate. 8. The intern must also register for the internship for the academic term during which the work is being performed. Internship credit will not be granted retroactively; student interns must have internships approved in advance. 9. All student interns must have a faculty mentor and a separate employer supervisor. Interns should contact their faculty mentor and business internship advisor on a regular basis during the internship. 10. The faculty business internship advisor will visit each field placement to meet with the intern and the employer supervisor at least once during the internship period. Dependent upon the location of the internship, the visit may be conducted via telephone conference or other electronic means. 11. The intern is subject to the jurisdiction of all rules, regulations, and codes of conduct impacting student interns at Keystone College and the handbook, as well as those that the employer may require. 12. Student interns must maintain confidentiality and professionalism with regard to sensitive information gained in the work environment.
2 P a g e RESPONSIBILITIES OF THE COLLEGE (Faculty Mentor and Internship Coordinator) 1. Provide the student intern with a pre-internship orientation, BUSN 2570. 2. Provide the participating employer/business with appropriate instruments for evaluating the student intern and certificate of insurance. 3. Mentor students during their internship. 4. Assist the student intern in developing work projects provided by the employer/business and the internship experience, when necessary. 5. Conduct an exit interview with student intern and employer. RESPONSIBILITIES OF THE PARTICIPATING EMPLOYER/BUSINESS Assign a supervisor/mentor to work directly with the student intern to achieve the educational goals of the internship by assigning appropriate work duties. Complete the employee project worksheet (Appendix C) within the first week of employment. Sign off on weekly timesheets (Appendix B). Provide an internship job description. Provide the student intern with an orientation to the work-site duties, hours, and employer/business expectations. Schedule regular meetings with the student intern and provide an appropriate evaluation of the student intern's performance. Provide a safe and secure workplace where the student intern has the opportunity to meet his/her educational objectives. Complete the student evaluation. This agreement is subject to any specified educational objectives, duties, learning outcomes, and evaluation methods on the accompanying page(s). Any party with two weeks notice may terminate the agreement. The College or the Employer/Business has the right to terminate a student intern's experience if either party feels the student intern is not performing satisfactorily. The following signatures confirm understanding and acceptance of the terms of this agreement: Student intern Employer Faculty Supervisor Division Chair Business Internship Advisor Date Date Date Date Date
3 P a g e A COMPLETED AGREEMENT FORM, INCLUDING AN INTERNSHIP JOB DESCRIPTION, IS REQUIRED TO REGISTER. FORMS SHOULD BE DELIVERED TO THE FACULTY MENTOR AND BUSINESS INTERNSHIP ADVISOR PRIOR TO STARTING YOUR INTERNSHIP. A copy of the above agreement form, completed, should be given to the participating employer/business. Comment:
4 P a g e BUSN423: Internship in Business (APPENDIX B) Student Internship Timesheets- Due weekly, by Sunday at 5 p.m. Internship timesheets must be submitted to the faculty advisor and business internship advisor by 5 p.m. on Sunday and on a WEEKLY basis. Remember completed timesheets ARE a part of the final grade! Please provide detailed information regarding activities/duties during each day as well as any additional comments. Student Name: Supervisor Name: Name of Organization: Week of to Day and Date (month Hours List Activities/Duties Performed and day) each day Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Sunday: Weekly hours Total internship hours Student Signature: Date: Supervisor Signature: Date:
5 P a g e BUSN 4715: Employer and Student Intern Project/Goal Worksheet (APPENDIX C) BUSN 4715 Employer Projects/Goals: In collaboration with the employer, faculty mentor, and business internship advisor, the student will create one project/goal for every 40 credit hours earned. Projects must be business related, realistic for a student learning environment, and developed within the first week of starting their internship. 1. 2 3. 4. 5. 6. 7. 8. 9. Employee Signature: Employer Signature:
6 P a g e EMPLOYER EVALUATION OF STUDENT INTERN Please respond to the following questions regarding the student internship experience. Please provide an honest appraisal of the student, the experience, and his or her contributions to the organization. Organization: Supervisor: Student: Please rate the following aspects of your student intern based on this scale: 4 Excellent (Always demonstrates this ability/consistently exceeds expectations) 3 Good (Usually demonstrates this ability/sometimes exceeds expectations) 2 Average (Sometimes demonstrates this ability/meets expectations) 1 Poor (Seldom/Never demonstrates this ability/does not meet expectations) N/A - Not Applicable (Unable to observe particular characteristic) A. Ability to Learn Asks pertinent and purposeful questions. Seeks out and utilizes appropriate resources. Accepts responsibility for mistakes and learns from experiences. B. Reading/Writing/Computation Skills Reads/comprehends/follows written materials. Communicates ideas and concepts clearly in writing. Works with mathematical procedures appropriate to the job. C. Listening and Oral Communication Skills Listens to others in an active and attentive manner. Effectively participates in meetings or group settings. Demonstrates effective verbal communication skills. D. Creative Thinking and Problem Solving Skills Breaks down complex tasks/problems into manageable pieces. Brainstorms/develops options and ideas. Demonstrates an analytical capacity. E. Professional and Career Development Skills Exhibits self-motivated approach to work. Demonstrates ability to set appropriate priorities/goals. Exhibits professional behavior and attitude. F. Interpersonal and Teamwork Skills Manages and resolves conflict in an effective manner. Supports and contributes to a team atmosphere. Demonstrates assertive but appropriate behavior.
7 P a g e EMPLOYER EVALUATION OF STUDENT INTERN G. Organizational Effectiveness Skills Seeks to understand and support the organization s mission/goals. Fits in with the norms and expectations of the organization. Works within appropriate authority and decision-making channels. H. Basic Work Habits Reports to work as scheduled and on-time. Exhibits a positive and constructive attitude. Dress and appearance are appropriate for this organization. I. Character Attributes Brings a sense of values and integrity to the job. Behaves in an ethical manner. Respects the diversity (religious/cultural/ethnic) of co-workers. K. Employer Comments: L. Overall Performance: (circle one) Excellent Good Average Poor This assessment was reviewed with the intern on: Date: Student Signature: Evaluator Signature: Business Internship Advisor: Title/Position: Phone: Please return this form in person, fax, or through mail to: Keystone College Division of Business, Management, and Technology Attn: Brenda Lidy PO Box 50 One College Green La Plume, PA 18440 Fax: (570).945.8006
8 P a g e STUDENT EVALUATION OF INTERNSHIP Please respond to the following questions regarding the internship experience. Please provide an honest appraisal of the internship site, supervisor, and its contribution to your educational experience. Organization: Location: Supervisor: Semester: Date: Please rate the following aspects of your internship placement based on this scale: 4 Excellent (Always demonstrates this ability/consistently exceeds expectations) 3 Good (Usually demonstrates this ability/sometimes exceeds expectations) 2 Average (Sometimes demonstrates this ability/meets expectation) 1 Poor (Seldom/Never demonstrates this ability/does not meet expectations) N/A - Not Applicable (Unable to observe particular characteristic) Work experience relates to my area of study Adequacy of employer supervision Helpfulness of supervisor Acceptance by fellow workers Opportunity to use my training Opportunity to develop my human relations, analytical, organizational, and social skills Provide levels of responsibility consistent with my ability and growth Opportunity to develop my communication skills Opportunity to develop my creativity Opportunity to problem solve Opportunity to develop critical thinking skills Employer provided orientation to the organization Employer attempted to offer feedback on my progress and abilities Overall experience was a good learning environment for me Feel free to explain any of your responses to the above criteria on a second page and attach it to this evaluation. Would you work for this supervisor again? (check one) Yes No Uncertain Would you work for this organization again? (check one) Yes No Uncertain Would you recommend this organization to other students? Why or why not? (check one) Yes No Uncertain If not, explain why? (Please explain on reverse side of evaluation form) PLEASE RETURN THIS FORM TO YOUR BUSINESS INTERNS HIP ADVISOR
9 P a g e Keystone College Telephone Directory Admissions Office...(570)945-8111 Bookstore...(570 945-3752 Career Services...(570)945-8312 Helpdesk...(570)945-8200 Center for Service Learning...(570)945-8167 Financial Aid...(570)945-8132 Library...(570)945-8335 Registrar...(570)945-8224 Security. (570)945-2610 EMERGENCY...(570)945-2777 Student Health Services...(570)945-8022 Business Office......(570)945-8366 Division of Business and Technology: Dana Harris Ph.D., Chair...(570) 945-8243 Becky Berardis, Division Assistant...(570) 945-8433 For more information contact: Brenda Lidy Associate Professor and Business Internship Advisor Keystone College Harris Hall, Room 108 One College Green LaPlume, PA 18440 Phone: (570)-945-8334 Fax: (570)-945-8006 E-mail: brenda.lidy@keystone.edu or visit our website at: http://www.keystone.edu
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