SUSE Customer Center Roadmap Simona Arsene Product Manager Services Artem Chernikov Engineer Cloud & System Management
Agenda SCC Today Live Demo of SCC Registration Process New features 2
1 Nov 2012 Alpha 3
2 Nov 2013 Beta 1 Nov 2012 Alpha 4
3 Oct 2014 SLE 12 + SCC release 2 Nov 2013 Beta 1 Nov 2012 Alpha 5
3 Oct 2014 SLE 12 + SCC release 2 Nov 2013 Beta 1 Nov 2012 Alpha 6
7 visits
8 unique visitors
9 minutes spent on SCC
10
Live Demo
(Back up Slides of the Live Demo)
SUSE Customer Center Dashboard
14 Current Dashboard
15 New Dashboard
Main functionalities Split the SUSE Manager Subscription per Lifecycle, Monitoring and Server Split the subscription display per Server, Extensions, SUSE Manager and Others Easy to manage organizations and users Group the Recent Activity after action, type and day 16
Warning messages Preview Warning messages are displayed in a more prominent way! 17
SUSE Customer Center Organization(s) View
19 Organization View View users
20 Organization View Organization Credentials
21 Organization View Invite new users to join your organization
SUSE Customer Center Subscriptions
23 Subscription view Overview
24 Subscription view Detailed view
25 Subscription view Manual Activation
SUSE Customer Center Systems View
27 Systems view Overview
SUSE Customer Center Account Management
29 Account Management Overview
SUSE Customer Center Ticketing System
31 Overview of all tickets
32 Detailed view on a ticket description
33 Detailed view on a ticket activity
34 Detailed view on the shared files
35 New ticket: Ticket Title
36 New ticket: Contact details
37 New ticket: Description of the issue
SLE 12 powered by SCC
New Registration Client and Protocol
Current Setup Step 1: Registration via the SUSE Register NCC Novell Customer Center (NCC) 40
Current Setup Step 1: Registration via the SUSE Register Step 2: Credential setup NCC Novell Customer Center (NCC) 41
Current Setup Step 3: Access to patches and updates CDN Content Delivery Network Step 1: Registration via the SUSE Register Step 2: Credential setup NCC Novell Customer Center (NCC) 42
New Registration Protocol Step 3: Access to patches and updates CDN Content Delivery Network Step 1: Registration via the SUSE Register Connect Step 2: Credential setup SCC NCC Novell Customer Center (NCC) 43
New Registration Protocol Minimal to No disruption compared to the current setup! Step 3: Access to patches and updates Content Delivery Network Step 1: Registration via the SUSE Register Connect Step 2: Credential setup SCC NCC Novell Customer Center (NCC) 44
Live Demo
Subscription Management Tool (SMT)
SMT old setup Novell Customer Center (NCC) NCC 47
SMT NEW setup Minimal to almost No disruption compared to the current setup! Novell Customer Center SCC (NCC) NCC Novell Customer Center (NCC) 48
SUSEConnect vs. SUSERegister SLES 11 SP3 SUSERegister SUSEConnect SCC Novell Customer Novell NCC Customer Center Center (NCC) (NCC) SLES 12 GA SMT will manage both SUSEConnect and SUSERegister protocols. You ll be able to run your SLE(S) 11 SP3 or older versions and SLE(S) 12 products without any issue. 49
More details TUT8117 Migrating your infrastructure to the SUSE Customer Center Wednesday, Nov 19, 8:30 AM 9:30 AM Regency 5 Thursday, Nov 20, 9:40 AM 10:40 AM Regency 5 50
Roadmap
Features (to be discussed) 1. Delete old subscription (manually or automatically) 52
Features (to be discussed) 1. Delete old subscription (manually or automatically) 2. Command Line API 53
Features (to be discussed) 1. Delete old subscription (manually or automatically) 2. Command Line API 3. Implement a better solution for registration than reg codes 54
Features (to be discussed) 1. Delete old subscription (manually or automatically) 2. Command Line API 3. Implement a better solution for registration than reg codes 4. Open a ticket directly from the system 55
Features (to be discussed) 1. Delete old subscription (manually or automatically) 2. Command Line API 3. Implement a better solution for registration than reg codes 4. Open a ticket directly from the system 5. Integrate SCC with your HW vendor online account 56
Question & Answer
58
Back-up Slides
Managing SLE12 products with SMT Five steps are required in order to use SLE 12 with SMT 1. Update SMT SLE 12 products will be reflected only via an updated SMT (planned for Sept 2014) 2. Configure SMT to use SCC instead of NCC 3. Mirror the SLE 12 repositories 4. Install/Update to SLE 12 5. Register your system against SMT 60
Managing SLE12 products with SMT Five steps are required in order to use SLE 12 with SMT 1. Update SMT SLE 12 products will be reflected only via an updated SMT (planned for Sept 2014) 2. Configure SMT to use SCC instead of NCC 3. Mirror the SLE 12 repositories 4. Install/Update to SLE 12 5. Register your system against SMT If needed, a rollback to NCC will be available 61
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