Oracle Unified Communications Solutions Brief

Oracle Unified Communications Solutions Brief v2

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CONTENTS 4 Introducing Unified Communications 4 What is Unified Communications? 5 Is my business UC ready? 5 Is the Enterprise Network UC ready? 6 Enterprise Session Border Controllers (E-SBCs) 6 Introduction to E-SBCs an overview 9 Delivering UC Solutions with Oracle 11 The Oracle Advantage 12 Oracle Solutions for Unified Communications 12 Oracle E-SBC product line 13 Oracle E-SBC Virtual Machine Edition 14 Oracle Communications Interactive Session Recorder (ISR) 16 Oracle Communications Application Session Controller (ASC) 17 Microsoft Lync Server and Oracle E-SBCs 17 Oracle E-SBCs 19 Oracle Communications Session Delivery Manager 21 Next Steps 4 What is Unified Communications? 5 Is my business UC ready? 5 Is the Enterprise Network UC ready? 21 Next Steps ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF 3

Introducing Unified Communications Unified Communications (UC) is improving and enhancing the way that enterprises and individuals not only communicate but also in the way business is transacted. By incorporating multi-media applications (voice, video, IM, presence) into a single, feature rich user experience, significant productivity and efficiency gains can be achieved. WHAT IS UNIFIED COMMUNICATIONS? There are many definitions of unified communications but broadly speaking it combines multiple real-time and offline communication modes (such as telephony, video, email, fax, and instant messaging) plus a range of additional capabilities (including presence detection and click-to-call) into a single, integrated solution. With UC solutions, users can access and manage all of their communications tools from a single environment, regardless of their location. Presence A collection of attributes that provides an indication of status, activity, location, ability to communicate, and contact information. Instant messaging (IM) A form of realtime text-based communication. Data and desktop sharing A feature that allows users to share files, use whiteboard, and display their desktop to a meeting or to conversation participants. Private branch exchange (PBX) replacement UC integration with Voice over Internet Protocol (VoIP) systems can replace traditional phone exchange systems. Unified Messaging An application that consolidates a user s voice mail, fax, and email into one mailbox, so that the user only needs to check a single location for messages, regardless of type. Conferencing Two-way video and audio transmissions between users in multiple locations ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Introducing Unified Communications 4

Is my business UC ready? Gartner has identified that a best-of-breed approach and the need for vendor products to be interoperable as important criterion in the planning of a UC solution deployment. As we have seen, there are many distinct elements that comprise a UC solution and we will explore each in more detail throughout this guide. Forrester state that: While all firms are demanding measurable business benefits to support UC business cases and deployment plans, the voyage to UC will be unique at each firm. It is reasonable to expect therefore that every UC deployment will be unique, both in terms of the users expectations and the complexities associated with design and implementation. The success of a UC deployment is clearly both network and security centric. A careful assessment of your company s readiness for UC will be necessary in order that you can select the right solution and enhance the efficiency of deployment planning and implementation. This will include a careful definition of how you will use the solution and whether your IT infrastructure will need a refresh to support its deployment. Before embarking on finding an appropriate UC solution, it is important to identify and determine your business needs and the expected benefits of an investment in a UC solution. Some organisations will want to focus on enhancing the productivity of individuals by implementing new capabilities such as instant messaging, presence detection, or click-to-call. Other organisations need ways to eliminate bottlenecks, such as business workflows. In many cases, organisations benefit from first concentrating on individual productivity and then identifying opportunities for business process optimisation. Successful deployment of a UC solution depends on careful evaluation of your technical preparedness. The underlying network and communications infrastructure must be capable of delivering sufficient throughput and meeting the low latency requirements of UC voice and video applications to prevent, jitter, and packet-loss. IS THE ENTERPRISE NETWORK UC READY? Each UC deployment will be unique, in both users expectations and implementation Dimension Data s annual Network Barometer report indicates that nearly half of all enterprise networks will be obsolete within five years because they predate current megatrends like BYOD, mobility, pervasive video and virtualization. On average, 40% of all devices have been past end-of-sale status for the past four years, according to the report, which includes findings from nearly 300 technology lifecycle management assessments at organizations worldwide. Wainhouse Research, agrees saying, Many enterprises who want to create UC experiences are already sweating their network assets. Enterprise network engineers try to compensate for that by advising corporate IT not to deploy UC in full because their networks can t handle it. Other times, companies deploy desktop video en mass and then see a spike in traffic that almost immediately trickles down to a subset of people who asked for that capability. These kinds of drop offs in usage, can often be attributed to poor quality video experiences because the enterprise network just can t handle the load. The Information Week State of Unified Communications report cited 25% of respondents as saying an aging network infrastructure is the most pressing concern in terms of the network s ability to provide the appropriate quality of service to UC applications. The network infrastructure plays a critical role in any UC deployment and should be viewed as the foundations of the solution. Ensuring that the enterprise LAN is UC ready means undertaking an Ethernet switching & routing estate audit. Do the enterprise switches and routers have QoS tagging functionality? And if they do, what policies are in place to ensure a high quality end-to-end UC experience for the users? Some network policy implementations may be so conservative that the level of video is brought down to an unacceptable quality without even looking at the available network resources. While getting the network right is the foundation of any type of UC deployment, that s not as easy as it sounds. Every organisation has its own unique network and its own set of UC and other applications running over the network. Getting visibility into what applications are having what impacts on the network can be challenging. ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Is my business UC ready? 5

Enterprise Session Border Controllers (E-SBCs) Session border controllers are intrinsic to successful UC and SIP based solutions and it is important to review: What is a Session Border Controller and what part does it play in the UC architecture? What is the market forecast from the Analysts? Why are they essential in SIP and UC solutions? What are the critical issues addressed by SBCs? What are enterprises demanding from an E-SBC? INTRODUCTION TO E-SBCS AN OVERVIEW Traditional TDM voice networks that have been deployed in the past have been secure, the quality of service and experience from the perspective of the user was consistent and applications were deployed independently of the voice network. As applications and voice service evolved, enterprises identified requirements to integrate their applications and telephony in order to drive enhanced productivity and lower costs. The arrival of IP Telephony enabled this evolutionary stage whereby enterprises have been able to deliver converged voice network infrastructures. Today enterprises are delivering comprehensive UC solutions encompassing multiple types of media including voice, video, IM and presence. As part of this deployment, SIP trunking and SIP interoperability between applications and IP PBXs has become a significant factor in enabling advanced UC solutions. E-SBCs are the enablers of these types of UC solutions. Enterprise SBCs (E-SBCs) provide a secure, controlled connection for points between networks that provide interactive, IP-based communications, such as SIP based UC. The E-SBC is usually found at the border between the enterprise communications network and the service provider s SIP trunking network, which can constitute a combination of the SIP trunking border and hosted services border. A reliable and resilient SIP-based WAN and LAN infrastructure is critical in terms of successfully delivering UC applications from the Enterprise core to the mobile edge. LANs and WANs must be able to support resiliency and redundancy in order for enterprise to provision competent UC services. UC applications operate in real time and are delay sensitive, as a result the LAN infrastructure must be capable of providing quality and class of service (QoS and CoS) ensuring that applications such as voice and video are not impacted by other applications such as Internet traffic, email and other enterprise applications. SIP trunks are increasingly deployed to facilitate high quality end-to-end UC communications and to significantly reduce widearea communications costs. The needs of mobile users demand the extension of the desktop UC features to mobile devices such as smart phones, tablets and other multi-modal communications devices. Users expect a consistent experience to that encountered by their office based counterparts when travelling or based remotely from the office using mobile devices. Enterprise Session Border Controllers (E-SBCs) are the appliances required for SIP trunk termination and security. E-SBCs ensure that SIP borders are connected and terminated as well as acting as peering points between service providers. $500 25 $400 20 Revenue (M) $300 15 $200 10 Sessions (M) 36% E-SBC WorldWide Market Growth, Source Infonetics 2011 $100 5 $0 0 CY08 CY09 CY10 CY11 CY12 CY13 CY14 CY15 EP SBC Revenue Sessions ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Enterprise Session Border Controllers (E-SBCs) 6

THE ANALYST S VIEW OF THE MARKET: MARKET SIZE AND FORECAST With the competitive environment growing and vendors having a focus on the enterprise and carrier segment, it is expected that the total SBC market will grow at a compound annual rate of 23.1% between 2010 and 2015. The carrier space represents approximately 80% of the total market and strong indications suggest that SBCs in the enterprise will gain even more momentum when SIP trunks will be used for services other than just voice. Research from Infonetics 2011, predicts significant growth of UC adoption. Employees now have multiple ways of communicating through smart devices such as phones and tablets. As workforce mobility becomes widely adopted, enterprises are deploying UC solutions as the communications mechanism with productivity and business automation gains being achieved. $1200 UC LICENCE FORECAST $1000 Revenue (M) $800 $600 $400 Source Infonetics 2011 $200 $0 2010 2011 2012 2013 2014 2015 Gartner estimates that 85% of SBCs installed in industry and government sites have been deployed by service providers in conjunction with their provisioning of SIP trunks. The purpose has been primarily to meet customer requirements for protecting private networks from security threats that could be present in the networks of service providers, and vice versa. However, SBCs have also been deployed by enterprises at interconnection points to support interoperability with a mix of other private and public networks. WHY ARE E-SBCS ESSENTIAL TO SUCCESSFUL SIP AND UC SOLUTIONS? SECURE THE VOICE NETWORK Protect from voice specific threats and attacks Ensure business continuity and availability Enable SIP trunk integration with the service provider Deploy a teleworker solution without VPNs ENHANCE PRODUCTIVITY AND EFFICIENCY Reduce TCO with management and configuration continuity across all platforms Deliver collaborative UC applications such as Voice, Video, Instant Messaging, Presence, Conferencing, etc. Ensure business continuity: In case of failure a hot standby system can take over call processing without any loss of signalling or media. SUPPORT AND INTEGRATE ORGANISATIONS WITH MULTI- VENDOR INFRASTRUCTURES Overcome compatibility issues between software releases and different vendor equipment Multi-interface media types deliver flexible PBX connectivity Reduce costs by extending the life of legacy systems and providing integration with new services and systems. E.g. connect a H323 PBX to a SIP Trunk through the SBC. Minimise complex configurations of a multi vendor network MIGRATE FROM TRADITIONAL VOICE TO SIP Improve interoperability between applications Reduce commissioning and installation time Lower national and international fixed-mobile call costs Support multi-media UC customer interaction Reduce on-site disruption with a rapid installation Lower cost of telephony hardware, support and maintenance for PSTN expansion INTEGRATE WITH BUSINESS APPLICATIONS AND ENHANCE BUSINESS PROCESSES Application access should be ubiquitous empower users with collaborative applications and deliver a seamless experience irrespective of PBX type or connectivity Centralise business applications for both the legacy and IP telephony network Simplify and lower costs of integrating business applications (CRM, ERP etc) with the underlying communications network. ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Enterprise Session Border Controllers (E-SBCs) 7

THE CRITICAL ISSUES ADDRESSED BY THE E-SBC As new IP based services are developed, network implementations need to be assessed in order to ensure ubiquitous availability and experience. The value of these IP services will be increased when customers (businesses and individuals) can use them to reach anyone, anywhere, anytime. New interactive services need to extend over multiple IP networks business, residential, mobile, wireline, wireless and cable to become as universal as the public switched telephone network (PSTN). As enterprises evolve and expand, they need to connect disparate network segments in order to ensure end-to-end availability of real time services. Network connections between and among service providers, hosted services and end users create unique issues that must be managed on a per session basis. SBCs are addressing these issues and are being applied in four areas of the network: Between the business user and the service provider s network. Between service providers networks. Between the small office/home office and residence, and the service provider s network. At the edge of enterprise networks. ENTERPRISE DEMANDS OF FEATURES AND FUNCTIONALITY OF E-SBCS E-SBCs must be tested and documented as an integral part of the enterprise UC solution, including case studies based around solutions such as SIP trunking, remote worker, remote contact center agents and voice/video conferencing. Have been incorporated into the certification configurations of the enterprise UC solution with the SIP trunk service provider. Provide support and maintenance services for UC and UC application security. Have a large installed base in the service provider market, ensuring that the enterprise deployment of the SBC will mesh well with the service provider s SBC. Provide a full set of security features, including prevention of DoS, distributed DoS (DDoS) attacks and botnet attacks, and analytics to include user behaviour patterns and compliance. Support UC infrastructure resiliency and disaster-recovery features. Scale well within in small sites from 25 sessions to large enterprises/carriers to many thousands of concurrent sessions. Support high-traffic and high-availability enterprise and contact centre solutions. INCREASING, NEWER FEATURES ARE REQUIRED TO BE SUPPORTED SUCH AS: Rich Communications Suite Enhanced (RCSe): Rich Communications Suite (RCS) with collaborative applications. Unified Communications as a Service (UCaaS) mediation for voice, IM, applications and interworking to hosted solutions, such as Microsoft Lync. Business intelligence analytics with deep packet inspection support for over-the-top traffic, such as Skype, and future videoconferencing support. An introduction to Acme Packet Why E-SBCs are critical network elements ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Enterprise Session Border Controllers (E-SBCs) 8

Delivering UC Solutions with Oracle Oracle Acme Packet E-SBCs can be deployed in many enterprise unified communications scenarios: SIP TRUNKING One of the most common approaches to E-SBC deployment is SIP trunk enabling IP PBXs. Enterprises that already have an IP PBX installed are adding SIP trunks in order to increase capacity, reduce cost of ownership, improve business productivity, and more. Businesses can reduce voice transport costs by as much as 70% by replacing conventional TDM PRI/BRI lines with more flexible and cost-effective SIP trunks. Oracle E-SBCs protect and control SIP trunking borders allowing enterprises to enjoy all the benefits of SIP trunking without sacrificing security or reliability. While focused primarily on voice services, SIP trunking services will ultimately enable a range of IP-enabled voice, video and multimedia applications. A smaller business might install a single SIP trunk to interface with a cloud-based service like Skype plus access a hosted audio conferencing service. A larger enterprise might deploy several SIP trunks - one for PSTN termination/ origination, one to connect to an HD video conference service, and one to peer with a large business partner. Enterprise Network IP Endpoints IP PBX UC Server E-SBC SIP Trunk REMOTE WORKER Oracle E-SBCs bring value to enterprises that are deploying remote worker solutions. The Acme Packet family of E-SBCs can be deployed with the IP PBX, and provide a secure and reliable connection point to the enterprise voice network. Enterprises supply staff with IP telephones and these connect quickly and easily to the SBC that is in turn connected to the IP PBX ensuring that end to end secure voice and UC services are delivered. Unified Communications functionality such as, Voice, IM, Presence and Video are delivered to remote workers ensuring that they are seen as extensions to the corporate enterprise telephony network as opposed to isolated users that are unable to be contacted. Service Provider Network GW PSTN Headquarters E-SBC In addition to adding SIP trunking to IP PBXs, increasingly E-SBCs are being deployed to SIP enable pure Unified Communications solutions such as Microsoft Lync where an IP PBX does not exist. In these scenarios, the E-SBC is being deployed to bring voice functionality to the UC solution in a secure manner. In addition to pure voice functionality, the E-SBC ensures that multimedia real time communications such as video, IM and presence are managed and interpreted correctly and securely between the enterprise and the SIP service provider. HYBRID IP PBX DEPLOYMENT Enteprise Servers E-SBC UC Server Public Internet Oracle Acme Packet E-SBCs can be deployed in a hybrid solution. This is defined by the following scenarios: Home agents Outsourced / offshore agents ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Delivering UC Solutions with Oracle 9

Disparate vendor IP Telephony estates: Through growth and acquisition a multi-site enterprise wants to retain its investment in its existing IP telephony solution whilst gaining the benefits of inter-site connectivity and integration. The benefit of this approach is: Calls between sites are free reducing OPEX Complex integration where different protocols or variants of protocols are being used can be simplified SIP trunking can be deployed within a consistent E-SBC design architecture New solutions including workforce mobility can be introduced Robust security algorithms protect the voice infrastructure from malicious threat and attacks Introduce business continuity effectively through resilient high availability configurations of the E-SBC deployment Disparate application and telephony integration: Enterprises select best of breed solutions, whether this be a strategic decision or through acquisition of legacy applications. In some cases this could mean that applications such as messaging platforms could be selected from one vendor whilst the IP PBX may be from an alternative vendor. Oracle E-SBCs are capable of integrating both approaches to telephony deployment ensuring that they are interoperable and retain existing features and functionality. Hybrid Unified Communications applications: Applications that have UC elements to them such as messaging and multimedia contact centres that use different methods of communication such as IM/Chat and Video may need to be integrated with an existing IP PBX. In this scenario, the E-SBC can bring a centralised approach to provisioning ubiquitous access for mission critical solutions. Significant cost savings can be introduced through SIP enabling call centre applications by using low cost SIP trunks for outbound dialling applications as well as managing inbound and outbound call transfers and take-backs to and from multiple sites, remote agents and external organisations. Home Agent IP Network IP-PBX IVR CTI Voicemail Recording Reporting SIP Trunk PSTN Remote Offices HQ / Data Center Pure play Unified Communications Solutions: Oracle E-SBCs can integrate pure-play UC applications such as Microsoft Lync with IP PBXs. This enables organisations to protect their investment in their existing IP telephony infrastructure whilst introducing an enterprise class UC application. Video Conferencing is a mission-critical application as enterprises of all sizes look for ways to increase efficiency. Oracle Acme Packet E-SBCs protect video-enabled services and applications, as well as the networks and infrastructure that support them. They resolve multi-vendor interoperability issues, interworking disparate video equipment and technologies, and ensure interoperability with service provider networks and hosted conferencing services. They also optimise service availability and assure high end-user quality of experience (QoE). Oracle E-SBCs support a wide range of interactive video applications: Desktop video conferencing Video conferencing integration with unified communications (UC) Telepresence Video-enabled contact centres B2B, mobile workers and SOHO Hosted interactive video services Market Drivers for end to end IP communications ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Delivering UC Solutions with Oracle 10

The Oracle Advantage SOLUTION OVERVIEW Oracle is the leading provider of Enterprise SBCs (E-SBCs) with a complete portfolio of solutions that enable end-to-end interactive communications across IP network borders. In addition to the range of SBC platforms, call recording solutions can be deployed using the Interactive Session Recorder (ISR) platform and enhanced application integration and delivery solutions can be deployed using the Application Session Controller (ASC). ORACLE SOLUTIONS ARE SPECIFICALLY DESIGNED TO DELIVER: 1. Strong security by safeguarding user confidentiality and privacy 2. Easy interoperability by mitigating multi-vendor, multi-protocol interoperability issues 3. Reliable communications by ensuring service quality and availability 4. Regulatory compliance including call recording E-SBCs are typically deployed in data centers, main offices or large regional offices to protect and control connections between IP network islands. 1. SECURITY All UC real time voice and applications traffic is transmitted and received using the Session Initiation Protocol SIP. It is essential that all UC traffic is protected against threats and vulnerabilities to the infrastructure. With an increase in traffic traversing public networks, this heightens the risk of security breaches and therefore security is paramount in a UC network. Encryption of signalling and media ensures that user details and telephone numbers are not displayed, preventing attacks such as toll fraud from taking place. Encrypting media ensures that real time traffic content such as IM discussions, voice or video calls cannot be read or played back and used by fraudsters. E-SBCs ensure all voice traffic is secure preventing not only theft of sensitive data but also ensuring that all telephony services are maintained delivering maximum uptime to the enterprise. 2. INTEROPERABILITY Unified Communications can be deployed in numerous ways that ultimately involve disparate technologies and manufacturers products and solutions. In order to protect investment and reduce Capex, deploying an E-SBC can enable Unified Communications and allow multiple different products to communicate delivering a seamless solution. An example of this could be connecting the PBX of manufacturer A to the messaging platform of manufacturer B. In this scenario whilst both manufacturers are using SIP, SIP is slightly customised to support their specific solution. Deploying an E-SBC normalises these customisations of the SIP protocol providing transparent communications between the two manufacturers. 3. RELIABILITY Telephony users have become used to a very good quality voice experience. With traditional PBXs supporting separate cabling for the handsets as well as fixed cabling to fixed line PSTN operators, they have provided both a stable and reliable service. With the move away from traditional fixed line PSTN trunks to soft SIP trunks, it is essential that the quality of experience (QoE) is maintained throughout. The role of the SBC is to deliver Quality of Service (QoS) to ensure that voice calls are prioritised over other traffic streams, are of consistently high quality and are managed dynamically based upon bandwidth and call quality metrics received. Additionally hardware can be duplicated to deliver a High Availability design ensuring that should a service become unavailable on one SBC, traffic is then redirected to a second SBC ensuring voice access is maintained. 4. COMPLIANCE In sectors where sensitive data is discussed such as in finance for telephone banking or stock trading or in healthcare where patient records are discussed and accessed, enterprises need to meet compliance standards such as PCI (Payment Card Initiative), FCC (Federal Communications Commission) and HIPPA (Health Insurance Portability and Accountability Act); it is essential that all calls are monitored, secured and in relevant cases recorded. Oracle E-SBCs are able to securely manage the sensitive communications that take place irrespective of the specific market sector or type of media, this can be through encryption and or mirroring of calls and traffic to specific call recording and storage platforms. ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF The Oracle Advantage 11

Oracle Solutions for Unified Communications Many businesses throughout the Small, Medium and Enterprise (SME) market are deploying IP telephony and unified communications (UC) solutions to reduce CAPEX and OPEX and to enhance collaboration and worker productivity. In addition to this, enterprises have requirements to deliver SIP trunking and SIP based application integration and solutions at remote offices and less densely populated branch offices. In order to deliver the below solutions, the Acme Packet range of Oracle E-SBCs would be deployed: Secure SIP trunks Microsoft Lync Telephony integration and enablement On premises enablement of voice in Office 365 environments Integration of existing and disparate PBX estates Application integration between Microsoft Lync and SIP based PBXs Video integration Remote workers In additions to this, multi-media session recording can be achieved with the ISR (Interactive Session Recorder) application. Integration of business applications such as CRM solutions delivering features such as: Click to call, voice drops, and call blasts can be deployed with the ASC (Application Session Controller) solution. ORACLE E-SBC PRODUCT LINE Acme Packet 6300 UP TO 80,000 SESSIONS Acme Packet 4500 UP TO 16,000 SESSIONS Oracle Enterprise Session Border Controller Virtual Machine Edition Acme Packet 3820 150-8,000 SESSIONS UP TO 250 SESSIONS LOW CAPACITY MID-RANGE HIGH-CAPACITY VERY HIGH-CAPACITY Small-medium business Distributed Enterprise Medium-large business Large enterprise Very large enterprise Service Provider Find out more about Oracle E-SBCs ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Oracle Solutions for Unified Communications 12

ORACLE E-SBC VIRTUAL MACHINE EDITION WHAT IS IT? The benefit of the Oracle Enterprise Session Border Controller (E-SBC) and OESBC-VME products is that organisations do not compromise on features or design architecture and can deploy an Enterprise SBC (E-SBC) operating system solution in single or multi-site scenarios and on either industry standard server hardware or a choice of suitable hardware platform. The virtual machine edition (OESBC-VME) can be deployed on any suitable server hardware platform. The OESBC-VME is delivered as software for VMware ESXi and Microsoft Hyper-V environments. The OESBC-VME solution enables organisations to build a highly scalable and cost effective E-SBC and SIP infrastructure solution scaling from 25 sessions to a maximum of 250 sessions. THE CHALLENGE Many businesses are deploying IP telephony and UC solutions to reduce CAPEX and OPEX and to enhance collaboration and worker productivity. In addition to this, enterprises have requirements to deliver SIP trunking and SIP based application integration and solutions at remote offices and less densely populated branch offices. OESBC-VME is specifically designed to address the unique security, interoperability and reliability challenges businesses often encounter when extending interactive voice, video and unified communications across IP networks. OESBC-VME also helps businesses contain voice transport costs and overcome the unique regulatory compliance challenges associated with IP telephony. The OESBC-VME allows for Oracle s enterprise E-SBC features to be deployed very economically in these environments. This approach doesn t compromise on features or design architecture and deploys a consistent E-SBC operating system in a multi-site infrastructure. For smaller organisations operating within a single site, the OESBC-VME can be deployed very economically delivering high strength carrier grade features and functionality for a fraction of the cost. The OESBC-VME uses the same operating system as the Acme Packet 3820, 4500 and 6300 series of E-SBCs allowing enterprises to simplify their UC deployment, reduce cost of ownership and build a highly scalable E-SBC and SIP infrastructure, scaling from just 25 sessions to many thousands of sessions. Oracle s network management application, Oracle Communications Session Delivery Manager, delivers comprehensive management to all Acme Packet appliances allowing for on-the-fly moves, adds and changes to be made. SIP Trunks IP Telephony Service Provider UC Server OESBC-VME Hosted/Cloud Services IP-PBX Customer Site Internet Remote Workers DRIVERS FOR DEPLOYMENT OF THE OESBC-VME? Oracle Edge Industry-leading feature set Cost-effective E-SBC appliance Proven multi-vendor and service provider interoperability Unmatched architectural flexibility Applications SIP trunking Remote workers and offices Hosted IP communications services Consolidated IP telephony and UC networks Key Features Strong security & comprehensive compliance enforcement Easy interoperability Assured reliability Flexible cost management Benefits Accelerates service deployment Protects IT infrastructure, services and applications Prevents fraud and service theft Guards against malicious attacks Optimises performance and service quality ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Oracle Solutions for Unified Communications 13

Oracle Enterprise Session Border Controller is the existing standard Acme Packet operating system preloaded onto industry standard servers including virtual machine environments for up to 250 sessions. Acme Packet 3820 is designed for E-SBC deployments in enterprises, contact centres and government defence and security focused agencies requiring control for 150 to 8,000 sessions. Acme Packet 4500 supports mid-range to high-end capacity, availability and performance requirements in the range of 500 to over 16,000 sessions. Acme Packet 6300 combines groundbreaking performance, capacity, and throughput with proven session delivery functions and features, building the foundation for future generation networks. ORACLE COMMUNICATIONS INTERACTIVE SESSION RECORDER (ISR) WHAT IS THE ISR? The ISR is a software based multi-media session recording solution. THE CHALLENGE Typical call recording solutions have focussed on voice calls since this has been the primary media for communications. Traditional call recording solutions are not able to focus on recording media types that aren t solely based upon voice traffic and have been costly and complex to implement. With the communications model evolving and shifting towards multi-media decision making, it will become mandatory for organisations to record multiple session types. Typical session types include: Voice calls Voice and Video Conferencing Instant Messaging Document sharing As a collaborative unified communications application, Microsoft Lync streams all of these session types to multiple devices such as Softphones, Deskphones, Mobile handsets, PCs, Laptops and Tablets. Enterprises deploying Lync should review their approach to complying with standards and managing multimedia traffic, ensuring that they are not exposed to potential threats and risks to their business. The Oracle ISR is a flexible call recording solution that has the capability to scale up to 5,000 sessions. Increasingly, compliance requirements are steering enterprises to engage in recording solutions. Challenges and requirements such as: Standards Compliance call recording, archiving and retrieval (PCI DSS, HIPPA, SOX and GLB) Quality Assurance and Training Contact Centre Monitoring Emergency / Crisis situations Collaborative decision making and transactions (e.g an IM chat session that results in a purchase being made) Hosted and Cloud based recording services ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Oracle Solutions for Unified Communications 14

Increasingly as organisations grow through acquisition they frequently find themselves in a position of having to manage a mixed telephony estate. Integrating a mixed IP estate is easily achievable using an Oracle Acme Packet SBC and even more importantly it is possible to record multiple session types from a mixed telephony environment using the Oracle ISR. FEATURES OF THE ORACLE ISR SOLUTION INCLUDE Connect: Any Session type (Video, Voice, IM, etc.) Capacity (100% more than other vendors) Interop (SBC, Softswitch, IP-PBX, IVR) Disclosure Messaging or Recurring Beep Tones Record: Any session, any time, any duration Selective, Percentage & Whole Call Recording Unprecedented quality (analytics or broadcast) Control: Web 2.0 Service API: REST & VoiceXML Add/edit searchable metadata Bookmarks/cue points Index: Multi-tenancy for Service Provider / Cloud & Enterprise Secure web access for listening to recordings Search on parameters such as Agent ID, call time, number etc. Store: Auto-archival: Always accessible within existing premise storage architecture or cloud Support for encrypted calls (SRTP and TLS) and storage Versatile: Line side and trunk side recording Integration with IP telephony platforms from vendors such as Avaya and Cisco High Availability option NAS / SAN IP-PBX Control UC Server E-SBC Connect ISR Web 2.0 Applications Store Soft Switch Record and Index I-CSCF (Interrogating Call Session Control Function) Find out more about the Oracle ISR Solution ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Oracle Solutions for Unified Communications 15

ORACLE COMMUNICATIONS APPLICATION SESSION CONTROLLER (ASC) The ASC is a software application that is used to integrate business applications with IP Communications. ISR UC Server Web Services APIs ASC IP Communications Protocols IP PBX Web 2.0 business applications and processes Application Session Controller SBC Application Server IP Communications Infrastructure THE CHALLENGE As enterprises evolve their telephony architecture, there are requirements to enhance business processes through more granular integration of business applications such as Microsoft SharePoint, SAP and CRM applications such as SalesForce.com with the telephony infrastructure. Enterprises also look to improve the decision making process for customers and suppliers to transact business more quickly, simply and at a greater transactional frequency. The Application Session Controller (ASC) adds features such as: Adding Interactive Voice to CRM applications Automating contact centre interactions Adding click-to-talk Adding click-to-chat Video response services Automated outbound communications such as emergency notifications The ASC delivers flexible cost effective enablement of business processes improving business outcomes and increasing efficiency and productivity within the organisation. Find out more about the Oracle ASC Solution Building Session Delivery Networks ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Oracle Solutions for Unified Communications 16

Microsoft Lync Server and Oracle E-SBCs Microsoft Lync customers are implementing SIP trunking solutions to reduce telecommunications costs and improve business agility. Many companies have lowered their PSTN termination and origination fees by as much as 70% by replacing conventional TDM PRI/BRI lines with more flexible and cost-effective SIP trunks. SIP trunking also plays a pivotal role in the migration to Microsoft Lync from other PBX platforms. Interfacing with a SIP trunking provider can be a challenge. Enterprises often encounter multi-vendor interoperability issues, codec incompatibilities, and service quality challenges when deploying SIP trunks. Oracle Acme Packet enterprise session border controllers (E-SBCs) are specifically designed to accelerate the installation of SIP trunks by overcoming common service interoperability and service quality challenges. E-SBCs serve as the termination point for SIP trunks in a Microsoft Lync or Microsoft Office Communications Server (OCS) unified communications environment, providing key session control and interworking functions. ORACLE E-SBCS Microsoft Lync Server 2010 and Lync Server 2013 manages all real-time communications, including instant messaging, VoIP, and audio and video conferencing. Lync Server is used in enterprise premises as well as service provider hosted applications. As part of many Lync Server deployments, Oracle Session Border Controller solutions are used as part of the network infrastructure. WHY DO I NEED ORACLE TO SUPPORT MY MICROSOFT LYNC SOLUTION? Simplicity: Oracle E-SBCs are flexible and enable simplified connectivity to SIP Service Providers reducing time to deployment of SIP trunks to a Microsoft Lync solution. Reliability: Oracle E-SBCs are able to load balance traffic between multiple disparate service providers. Should a network outage occur, then the Oracle E-SBC ensures that voice, video and data traffic connections are maintained. Interoperability: Microsoft Lync is often deployed in parallel to an existing IP telephony infrastructure. Oracle E-SBCs enable interoperability enabling an IP PBX and SIP based applications to be integrated with a Microsoft Lync solution. Security: When delivering a Microsoft Lync solution it is essential that all traffic traversing the public network is secure. Oracle E-SBCs have robust encryption technology that mitigates against any potential security breaches. Flexibility: When remote worker solutions are being deployed it is key that they are delivered simply, securely and cost effectively. Oracle E-SBCs ensure that this happens by operating as a secure termination point for both Microsoft Lync users and SIP trunks. ORACLE E-SBC AND MICROSOFT LYNC 2010/2013 SUPPORTED DEPLOYMENT MODELS Oracle and Microsoft solutions can be deployed in different configurations to address diverse customer requirements and environments. Three qualified designs have been jointly developed between Microsoft and Oracle. In the following configuration, a Microsoft Mediation Server is connected to an IP-PBX, which in turn is connected to an Oracle E-SBC which controls the SIP trunking border. Enterprise Network Service Provider Network Existing Telephony Environment IP-PBX E-SBC E-SBC GW SIP Trunk PSTN Lync Endpoints FE Servers Mediation Server ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Microsoft Lync Server and Oracle E-SBCs 17

Oracle and Microsoft also support a direct connectivity model shown below. In this configuration a Microsoft Mediation server interfaces directly with an Oracle E-SBC which enables SIP trunking services for both the IP telephony infrastructure and the Microsoft UC environment. Enterprise Network Service Provider Network Existing Telephony Environment IP-PBX E-SBC E-SBC GW SIP Trunk PSTN Lync Endpoints FE Servers Mediation Server Lync Server Environment The final qualified topology illustrates how an Oracle E-SBC can be deployed within the Service Providers network. This allows the Mediation Server to directly connect to the Service Providers networks and provide SIP trunk connectivity to the Enterprise. Enterprise Network Network perimeter IP Telephony Service Provider Network IP PBX Existing Telephony Environment SIP TRUNK Service Provider Private IP Network (MPLS) E-SBC Service Provider SIP Trunk Infrastructure GW PSTN Lync or Communicator endpoints Mediation Server Federation, Public IM Connectivity, Remote Access Public IP Network (Internet) Federation & Public IM Connectivity (PIC) to MSN, Yahoo!, AOL and XMPP networks Pool Lync Server or Communications Server Environment Edge Servers Remote Lync or Communicator Endpoints Find out more about the Oracle and Microsoft Lync Server Solution ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Microsoft Lync Server and Oracle E-SBCs 18

ORACLE E-SBC AND MICROSOFT OFFICE 365 SUPPORTED DEPLOYMENT MODEL Microsoft Office 365 is a cloud based service that provides secure access to professional email, shared calendars, IM, video conferencing and document collaboration via Microsoft Office, Exchange Online, Sharepoint Online and Microsoft Lync. The Oracle E-SBC integrates an organisation s existing IP telephony infrastructure with a Microsoft Lync and Office 365 infrastructure. It enables co-residency of an IP PBX and Microsoft Lync infrastructure on premises to function in parallel while ensuring that security of both signalling and media is maintained for all voice traffic. Enterprise Network DMZ PSTN Existing Telephony Environment IP-PBX Firewall E-SBC Firewall Lync Endpoints Media Bypass TLS / SRTP Other Enteprise UC apps requiring E-SBC support (i.e. legacy video conferencing) Oracle Communications Session Delivery Manager The next-generation management platform designed to meet the demanding requirements of the largest service provider and enterprise network operation centres. It features a modular framework for managing Oracle s entire Acme Packet family of products. Oracle Communications Session Delivery Manager s flexible, high availability architecture scales to manage very large networks and provides an extensible framework for hosting solution specific management applications as well as value added application add-ons. Its clustering technology enhances management performance and availability in the most demanding service and business-critical environments. KEY FUNCTIONS AND FEATURES Configuration, fault, performance and security management At-a-glance dashboard summary Flexible device configuration views Server clustering Load balancing of user sessions across multiple servers Seamless load redistribution upon individual server failure Open, standards-based interfaces Find out more about Oracle Communications Session Delivery Manager ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Oracle Communications Session Delivery Manager 19

Clients Element Manager Configuration Fault Performance Management Applications Route Manager System Applications Others Health Monitor Device manager Security Manager System Services Client Interface Middleware Services Back-end Services Embedded Database Acme Packet Product Family BENEFITS OF AN ORACLE SOLUTION Support for SIP Trunk services for increased flexibility and resilience when designing datacentre networks. Lower the time taken to deploy SIP trunk services Ensure PSTN equivalency is achieved quickly and smoothly when migrating to a SIP trunking architecture. Support for High Availability, ensuring maximum resilience and excellent quality of experience. Ensure compliance in VoIP networks e.g. call recording in the finance and banking sector Integrate VoIP disaster recovery solutions. Enhance productivity by enabling collaboration, Video, IM and Presence. Protect VoIP assets from the security threats posed by a migration to SIP trunking. Smoothly integrate legacy VoIP systems into a unified infrastructure. Evolve VoIP infrastructures while preserving investment and avoiding forklift upgrades. Connect remote workers and branch offices together securely to a VoIP infrastructure without needing VPNs. ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Oracle Communications Session Delivery Manager 20

Next Steps Find out about Microsoft Lync and Westcon s portfolio of Lync Eco-system vendors through our extensive overview guide: Tell Me About... Lync Unified Communications Solutions Download it now Westcon also provide a series of Solutions Brief guides, exploring specific areas of the Lync Solution. See the series of guides on our website: See them now The Westcon Convergence Media Library is a new FREE application giving you on-the-go access to our latest brochures on our vendors solutions. Download for ipads Download for Android discoveruc.com is brought to you by Westcon and features wealth of resources dedicated to Lync. Discover how Westcon is the Lync Hardware Distribution Partner making Lync simpler and more profitable with discoveruc.com Visit it now We are happy to answer any questions or enquiries. Contact Us now for further information Contact us now Follow us on social media channels to get the latest news and stories. Click or tap on the icons on the right: ORACLE UNIFIED COMMUNICATIONS SOLUTIONS BRIEF Next Steps 21

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