RELIABLE BACKUP TO PROTECT YOUR DATA, YOUR BUSINESS, AND YOUR REPUTATION VERITAS MANAGED BACKUP SERVICES
WHAT IS THE STATUS OF YOUR CURRENT BACKUP ENVIRONMENT? Every year, global businesses armed with traditional backup and DR solutions lose more than $50 billion due to application downtime $26.5 billion in the United States alone. As a result, U.S. businesses lose roughly $20 billion each year to permanent data loss, and 40 percent of businesses that experience a massive data loss never reopen. of IT pros reported learning the ins and outs of all solutions was a major challenge. of IT pros said that using multiple backup tools actually increases risk. of IT pros report that it s difficult to fully recover a business after a disaster because each tool works differently. eweek, Why Conventional Backup, Disaster Recovery Systems Fail, Chris Preimesberger, December 4, 204 2 Copyright 205 Symantec Corporation
YOU AND YOUR BUSINESS DESERVE BETTER Veritas Managed Backup Services (MBS) offers monitoring, management, and support for your Veritas NetBackup environment. Improve security through better protection of your data Save time and focus internal resources on strategic tasks Gain operational savings Invest based on reliable data Ensure best practices are up to ITIL standards Meet internal and regulatory requirements 3 Copyright 205 Symantec Corporation
BACKUP TO MOVE AHEAD Lead the way to an advanced backup environment Veritas MBS provides: Proactive monitoring and management Best practices based on deep and wide industry experience World-class NetBackup experts Excellent backup success rates Full transparency for optimal data security Rapid issue response times Some MBS customers started with backup success rates as low as 80%, 60%, and even 40% in one case these customers subsequently achieved, and still maintain, 98% or better. Based on actual MBS data and customer telemetry as per Services Descriptions. http://go.symantec.com/managedserviceterms 4 Copyright 205 Symantec Corporation
PROACTIVE MONITORING AND MANAGEMENT TO MINIMIZE ISSUES 24/7 monitoring of critical metrics not just during business hours Real time incident remediation day or night Guaranteed service levels, backup success rates, and critical restore response time Expert execution of updates and upgrades, plus planning for growth in your backup environment Before MBS, several customers planned to purchase additional infrastructure to resolve backup performance issues. The MBS team determined that misconfigured virus scans and network bottlenecks were causing performance degradation. The team helped reconfigure the virus scans, which resolved the network bottlenecks. Performance increased, eliminating the need to purchase additional infrastructure. Based on an actual customer example in 20 202. 5 Copyright 205 Symantec Corporation
LET WORLD-CLASS NETBACKUP EXPERTS SAFEGUARD YOUR DATA Assigned Service Delivery Manager provides clear communication to you and your team Experts with access to all of Veritas advanced technical resources deliver superior protection and fast issue resolution Root cause analysis for continual improvement Proactive capacity planning to help ensure that your data stays protected Full service transparency lets you validate that your data is protected Because MBS monitors 24/7, issues are caught in near real time. This translates into a Time to Resolution that may potentially be 80% 90% shorter with MBS than without. Based on actual before and after comparisons of our existing customers support matrix. 6 Copyright 205 Symantec Corporation
PROMOTE AND NURTURE BACKUP SUCCESS Monthly Average Backup Success Rates with Managed Backup Services (actual MBS customer data) Access to real-time reports and metrics via online portal Monthly status delivery and quarterly business reviews 00 80 60 99.85% 99.99% 99.93% 99.90% 84.48% 80.2% 60.24% Onsite delivery resources available if required 40 40.84% 20 Customer A Customer B Customer C Customer D Without MBS With MBS Based on actual before and after comparisons of our existing customers support matrix in 20 202. 7 Copyright 205 Symantec Corporation
EFFECTIVE BACKUPS, SAFE DATA, STRONG BUSINESS SLAs are guaranteed and enforced Incidents managed and escalated 24/7 to help ensure backup success Predictable costs and maximum value from NetBackup solution Full transparency with insight at your fingertips An MBS customer believed they needed to invest in additional storage capacity, but didn t know how to justify it. MBS completed a comprehensive review of their backup policy configuration and retention requirements, then provided the IT staff the data required to confidently submit a significant CapEx request. The request was approved. Based on an actual customer experience in 202. 8 Copyright 205 Symantec Corporation
COST-EFFECTIVELY BACKUP Savings come from: Direct staffing costs recoverable costs from out-tasking staff to Veritas Technology costs cost savings from the more efficient use of disk arrays, tape drives, and tape media Backup/restore operations costs lower cost of reporting, policies and procedures, and other costs of running backup and recovery operations $250,000 Average annual savings from out-tasking backup and recovery operations to Managed Backup Services. Symantec White Paper, Measuring the Economic Benefits of Symantec Managed Backup Services, March 2009 5 25% average savings in operational costs in the first year alone. 9 Copyright 205 Symantec Corporation
WITH VERITAS MANAGED BACKUP SERVICES Increase security, accountability, and preparedness Save time, money, and resources 98 percent or better backup success rates A designated Service Delivery Manager for your business Regular delivery status and business reviews Maximum value from your backup solution The peace of mind of knowing that your backups are complete, your data is available, and your business is safe See Service Level Agreement http://go.symantec.com/managedserviceterms 0 Copyright 205 Symantec Corporation