White Paper Spotlight On: Safe-T Secure Managed File Transfer Solution This white paper puts the spotlight on Safe-T, an innovative secure managed file transfer solution. Safe-T offers simple, convenient, and secure managed file transfer both inside and outside the enterprise. For IT personnel, Safe-T offers a powerful and flexible secure Managed File Transfer (MFT) solution that meets the strict management and control requirements facing today s organizations. For business users across the enterprise, Safe-T is a simple, user-friendly, and non-disruptive large file transfer solution that will fit seamlessly into your organization s workflow.
TABLE OF CONTENTS Solution Overview... 3 Intuitive File Transfer for Business Users... 4 Multiple Security Measures to Protect Your Data... 5 Unlimited Possibilities... 6 Powerful and Flexible Management Capabilities... 7 Speedy and Seamless Implementation... 8 Key Benefits... 9 Success Story... 10 About etouchware Software, Inc.... 11 etouchware Software Inc. Confidential and Proprietary 2
Operational demands, security concerns, productivity goals, and regulatory requirements -- when it comes to file transfer, today s IT teams are staring down a mounting pile of pressing concerns, problems, and pressures. Solution Overview Safe-T is an innovative all-in-one secure managed file transfer solution that offers simple, convenient, and secure file transfer both inside and outside the enterprise. Organizations that use Safe-T significantly improve security, compliance and user productivity. Has your organization been exposed to security and regulatory compliance risks by unwieldy, outmoded file transfer solutions such as email and FTP? Are team members often forced to waste precious time wrestling with large files? Are your technical support personnel constantly being tapped to assist other workers in the file transfer process? Is your email server often bogged down by bottlenecks that can be blamed on large files? If so, you re definitely not alone. Safe-T Secure Managed File Transfer Solution Safe-T is an innovative all-in-one secure Managed File Transfer (MFT) solution that offers simple, convenient, and secure file transfer both inside and outside the enterprise. For IT personnel, Safe-T offers a powerful and flexible secure Managed File Transfer (MFT) solution that meets the strict management and control requirements facing today s organizations. With an array of advanced security and management capabilities that will substantially increase the security of your sensitive data, Safe-T can help ensure that your firm will comply with all government and industry regulations -- and significantly increase the efficiency of your IT operation, as well. For business users and non-technical staff across the enterprise, Safe-T is a simple, user-friendly, and non-disruptive large file transfer solution that will fit seamlessly into your organization s workflow. Safe-T delivers: Intuitive secure file transfer from Outlook or a user-friendly web interface, with no file size limit Multiple security measures to meet the most stringent security standards, including: secured links, one-time-password, encryption, and DMZ front-end Securely send or receive files from external users, with no need to for external users to install any software Apply Safe-T powerful and flexible management capabilities to match any internal policy you wish to enforce Easily integrate and leverage existing infrastructure (including FTP) and get it up and running within hours Multiple security and audit trail capabilities to meet industry and governments regulations (SOX, GLBA, PCI, HIPAA, and more) etouchware Software Inc. Confidential and Proprietary 3
Intuitive File Transfer for Business Users File transfer can't get any easier than this. Business users can send large files securely from directly within Outlook using a nondisruptive plug-in. Alternatively, users can send files with Safe-T s simple web user interface that is available from any Internet-enables computer. Either way, we ve made the file transfer process streamlined, simple, and intuitive enough for every business user to navigate with ease and confidence. Intuitive Outlook plug-in This simple application is very easy to use and allows users to send any file directly from Outlook, the communications tool of choice in most organizations. This utility works with no disruption and requires little or no training to operate, yet it's packed with a generous array of file transfer options, tracking capabilities, and management controls. Send files (or folders) of any size directly from Outlook. Rest assured, transmission is still secure and compliant. Friendly Web user interface This eminently simple and readily accessible option requires no installation, is available from any Internet-enabled computer, and meets all of your mission-critical requirements for filetransfer security, reliability, and auditing. Powerful and flexible sending options According to the permissions assigned by the system administrator, business users can choose from a full slate of sending options to customize the security measures for each transferred file. Available options include one-time passwords, file expiration dates, and limit on the number of downloads. Self-managed tracking Whether with the Outlook plug-in or the web interface, business users have access to a range of automatic file-level tracking capabilities. Users can request automated delivery receipt as well as tracking information regarding the exact time at which the files were downloaded by recipients. etouchware Software Inc. Confidential and Proprietary 4
Multiple Security Measures to Protect Your Data To meet even the most stringent file transfer security standards, Safe-T includes multiple features designed to help you ensure that your organization s sensitive data, knowledge, and information will be shared only with the intended recipients. Secured links Safe-T's end-to-end approach to file security means that all files are uploaded, stored, and downloaded through secure links. The system authenticates each recipient before granting access to transferred files, ensuring that only the intended end user will be able to view your sensitive data. Password For additional security and peace of mind, one-time passwords (OTP) can be generated and sent in a separate email or text message (SMS), to the recipient in order to grant access to the file. Encryption Powerful 256-bit file-level encryption encrypts each file and prohibits access, opening, or usage by non-authorized users. Expiration Users can choose to set an expiration date for transferred files, after which the files will not be available for download. Advanced delivery settings, such as encryption, OTP and expiration date, can be either enforced automatically of left to the discretion of the users. Number of Downloads Limit The availability of sent files can be limited to a controlled number of downloads. Secured Transport Safe-T uses secured protocols (such as: HTTPS, FTPS, SFTP) to protect files while in transmission. Advanced tracking and audit trail capabilities Easily maintain comprehensive records of your organization s file transfer activities with Safe-T. The program documents key where, what, who, and when tracking data for each transferred file. Comprehensive download tracking etouchware Software Inc. Confidential and Proprietary 5
information is also available, with logs that record the date, time, and IP address of each instance of file access and download. DMZ front-end Safe-T's DMZ front-end configuration delivers the highest possible protection against infiltration. Safe-T's File Dispatcher Agent is built into the DMZ and handles all incoming and outgoing links. External users cannot gain access beyond the DMZ, and all files that are streamed from the file server require authorization of users through the File Dispatcher Agent. Unlimited Possibilities Today s business environment demands ongoing communication between firms and their partners, clients, and suppliers. The Safe-T managed file transfer system offers a platform for secure and reliable transfer of your most sensitive data, without the limitations and size restrictions that other methods impose. With Safe-T, you can easily send or receive secure files of unlimited with anyone you want. Unlimited files or folders size With the Safe-T file transfer system, there is absolutely no limit on the size of the files or folders that you transfer. The only size limit that applies is the policy set by the system administrator as part of the system's permission and policy configuration. Business users can choose to send multiple files in one click, or to transfer an entire folder. What s more, users can streamline batch transfers by selecting an entire folder and then filtering out certain files that don t need to be sent. The large files are offloaded from the email system, thereby avoiding the frustrating bottlenecks that can be caused by sending large files through email. By choosing Safe-T for your large file transfer needs, you ll also avoid file duplication and reduce attachment storage and bandwidth consumption. Send to recipients inside or outside the enterprise With Safe-T, file recipients don t need to install any software, pre-register, or even be notified prior to the file transfer process. This unparalleled ease of use makes Safe-T an excellent solution for secure ad-hoc file transfers in the multi-site, distributed enterprise. Secure file returns from external users In today s global and heavily networked business world, effortless collaboration and bidirectional communication are crucial for success. With Safe-T, external users who are not part of your enterprise (such as partners, suppliers, or customers) can easily and securely send files back to you without having to install any software. Safe-T facilitates easy, safe, and secure file transfer, communication and collaboration -- without the hassle. etouchware Software Inc. Confidential and Proprietary 6
Powerful and Flexible Management Capabilities Don t be fooled by its ease of use and user-friendliness: Safe-T provides powerful management and audit capabilities that will help you control and manage every aspect of the enterprise's secure and managed file transfer needs. IT managers can achieve complete flexibility when it comes to defining new users and groups, assigning permissions and policies, and instantly generating detailed reports and audit trails. Robust and open platform Safe-T is based on a robust, enterprise-grade platform that is powerful and flexible enough to meet the stringent IT requirements of the medium to large enterprise. With its state-of-the-art Open API capabilities, Safe-T enables users to achieve easy and seamless integration with existing infrastructure and thirdparty systems. Users and groups To facilitate quick and efficient setup and to gain maximum flexibility in setting role-based policies, Safe-T integrates seamlessly with directory services, such as LDAP and Microsoft Active Directory. Complete flexibility in setting policies and assigning permissions to groups. Permissions and policies One of Safe-T's key strengths is the complete flexibility to set permissions and policies for defined user groups. Security-related policy options include one-time passwords, file encryption, file expiration dates, and limits on the number of file downloads. Operation-related policy options include bandwidth limits, file-type limits, and more. If selected, IT staff can choose to have some or all of these security features enforced automatically in certain situations. In addition, IT personnel can elect to delegate some, none, or all of the file transfer options to each user. Reporting and Audit trail capabilities To facilitate compliance with industry and government regulations such as Sarbanes-Oxley, HIPAA, and FDA, Safe-T delivers complete and detailed filelevel audit trail information that tracks the movements of each transferred file. The program documents key where, what, who, and when tracking data for etouchware Software Inc. Confidential and Proprietary 7
each transferred file. Comprehensive download tracking information is also available, with logs that record the date, time, and IP address of each instance of file access and download. A menu of common reports is available out of the box, while a reporting wizard allows you easily to generate fully customized reports. Speedy and Seamless Implementation Today s fast-paced business environment demands continuous improvement with as little disruption or downtime as possible. If a new product is cumbersome, complicated, or requires a lengthy installation process, the gains you can achieve by implementing a new managed file transfer system will be offset by serious declines in productivity and efficiency. That s why we designed every aspect of the Safe-T system with easy installation and seamless implementation in mind. Seamless Migration Safe-T fits into your existing system infrastructure with no disruption and no downtime. It was designed from the ground up to smoothly integrate into existing enterprise network infrastructure and to intelligently leverage -- rather than duplicate your existing systems. If your firm currently relies on FTP for file transfer, there s no need to plan for a time-consuming and unwieldy changeover. The migration from FTP to Safe-T requires no changes in architecture or system applications, so the entire process is simple and fast. Phased Implementation With Safe-T, you don t have to plan for an organization-wide switch. Instead, you can design a phased implementation process that meshes with your workflow and makes sense in the context of your organization. You can even continue to use Safe-T in tandem with your existing FTP solution with no interruptions and no system configuration conflicts. Up and running within hours It takes only hours to fully implement the Safe-T managed file transfer system. The streamlined and user-friendly interface requires only minimal training. You ll have your entire staff well-versed in the basics of the system and ready to hit the ground running in no time at all. Safe-T s unique design allows it to be deployed quickly and cost-effectively in single site, multi-site, or distributed enterprises. etouchware Software Inc. Confidential and Proprietary 8
Key Benefits Improved Security Safe-T significantly increases the security of files sent to, from, and within the enterprise. Multifaceted security measures, including secured links, password protection, file encryption, and tracking, represent a dramatic improvement over FTP and email. Tight security of transferred files inside or outside the enterprise Secured file return from external users (partners, customers, suppliers) Centralized security, management, and auditing of the file transfer process Streamlined Compliance Safe-T helps your organization meet security and audit trail requirements of industry or government regulations. Achieve compliance with industry or governmental regulations such as SOX, GLBA, PCI, HIPAA, FDA, and more Gain total control of the flow of information with comprehensive, detailed audit-trail capabilities Keep track of detailed audit trail information that will tell you "who sent what to whom and when" Productivity & Efficiency Safe-T grants business users the ability to send files of any size directly from Outlook or via a simple web interface with one-touch ease and convenience. Because files are being redirected to Safe-T and duplication is avoided, you ll steer clear of resource-wasting bottlenecks and costly excess bandwidth consumption. Quick and easy large file and folder transfer for business users Unlimited file size transfer Eliminate IT support for sending large files Offload files from email system and avoid bottlenecks Reduce attachment storage and bandwidth needs by avoiding file duplications etouchware Software Inc. Confidential and Proprietary 9
Success Story Insurance company tightens security and confidentiality measures to achieve compliance with industry standards Challenge ILD Insurance Company is a rapidly expanding insurance firm that encompasses a network of more than 2000 agents. In the course of establishing new policies or amending existing accounts, these field offices must often exchange electronic files containing highly sensitive and confidential customer information. As with all firms in the insurance industry, ILD s business activities are subject to a number of stringent regulations that govern the transfer of sensitive personal data. Government and industry requirements, including SOX and GLBA, demand state-ofthe-art security measures and advanced tracking and audit-trail capabilities. The file transfer methods that ILD Insurance had long relied upon were insufficiently secure to fulfill the latest regulations. As a result, the company sought a new solution that would close existing security gaps and loopholes and bring the organization s confidential communications into compliance with all applicable regulations. Safe-T Solution A team of decision-makers at ILD Insurance was tasked with the responsibility of seeking out a new file transfer solution that met all applicable security standards. Safe-T s multiple layers of security, detailed tracking capabilities, and advanced audit-trail records exceeded all of the committee s search criteria. With Safe-T s simple implementation procedure and user-friendly interface options, the system was up and running throughout the entire organization within the space of a few days, with no discernible negative impact on the company s workflows or inter-office communications. Results Since deploying the Safe-T managed file transfer system, ILD Insurance s file transfers are now fully compliant with all industry regulations. With Safe-T s multilayered security options, and detailed audit-trail, ILD Insurance has now significantly reduced its vulnerability to citations for lack of compliance or potentially costly liability suits. The system s secured download links, one-time passwords, advanced encryption capabilities, and comprehensive audit-trail documentation have served to significantly increase the integrity and confidentiality of ILD Insurance s file transfers both inside and outside the enterprise. Agents and other support personnel can now convey even the most sensitive customer data with full confidence and peace of mind, using either the simple Outlook plug-in or the convenient and user-friendly web interface. etouchware Software Inc. Confidential and Proprietary 10
About etouchware Software, Inc. CORPORATE HEADQUARTERS 1385 Broadway St. Suite 400 New York, NY 10018 Email: info@safe-t.com. Tel: 877.505.2050 Fax: 888.492.8063 R&D CENTER 41 Bait Lotem St. Shilat (Modiin), 73118 Israel Email: info@safe-t.com Tel: +972.8.974.1866 Fax: +972.153.8.974.1866 etouchware was founded by a group of seasoned enterprise software executives whose driving purpose is to help solve the secure, large file transfer problems that firms in many industries are facing today. Safe-T, the company s flagship product, is a Managed File Transfer (MFT) solution that provides secure, managed, and regulation-compliant large file transfer capabilities for the entire enterprise. For the first time ever, Safe-T combines powerful Managed File Transfer capabilities with a streamlined, simple user interface. With unparalleled ease of use and zero workflow disruption, Safe-T excels at meeting the stringent management, security and control requirements facing IT personnel, while also being flexible enough to accommodate the demands of the entire organization. etouchware's client base spans a diverse array of industries, including the insurance, education, manufacturing, and high-tech sectors. Although our customers have vastly divergent business interests, all have been able to benefit from enhanced productivity and efficiency, heightened security, and improved regulatory compliance. etouchware is a privately held company that is headquartered in the U.S. with a subsidiary development center based in Israel. The company's executive team and advisory board count several world-renowned experts from the realm of enterprise infrastructure software among their members. This document is provided for informational purposes only. etouchware makes no warranties, either express or implied, in this document. Information in this document is subject to change without notice. etouchware, Safe-T, and the etouchware and Safe-T logos and all other etouchware product names are trademarks or registered trademarks of etouchware Software Inc. in the United States and/or other foreign countries. All other company, brand and product names are marks of their respective holders. 2008 etouchware Software Inc. Patents pending. All rights reserved. etouchware Software Inc. Confidential and Proprietary 11