Consumer Testing Services Date : Pages : JAN 2015 1 of 7 SOP for Manor suppliers Author(s) : Approved by: SGS CH Manor AG Standard Operation Procedures (SOP) for Manor suppliers Manor AG Rebgasse 34 CH-4005 Basel
Table of content Page 1 Introduction 3 1.1 Manor 3 1.2 SGS 3 1.3 Contacts 4 2 Supplier testing 4 2.1 Legal requirements / Compliance Agreement (CA) 4 2.2 SGS local contacts for testing 5 3 Manor pre-shipment testing 5 3.1 Process flow 5 3.2 Basic product testing 7 3.3 Document review 7 4 History 7
1 Introduction 1.1 Manor Manor is one of the largest retailers in Switzerland and offers a wide range of products produced in various countries all over the world. As numerous partners are involved, the highly recognized factor quality must remain the same. Quality has many aspects and the term quality is measured against constantly changing factors. Therefore the stated standards for all products are defined according the market place Switzerland. Concerning legal requirements the Swiss and the EU ordinances are therefore to be considered. On top of this the Manor given additional standards have to be respected. Besides quality environmental protection and social responsibility are also highly respected. For ecological and social standards please refer to the Code of Conduct for Manor supplier and please ensure the fulfillments of the product requirements profile saved on the Manor supplier portal: http://www.manor.ch/en/suppliers.html# All suppliers have to confirm the fulfillment of required provisions in form of the signed Compliance Agreement (provided by the purchase department of Manor). Manor reserves the right to cancel an order and black list suppliers if the conditions are not satisfying. 1.2 SGS From textiles to appliances, furniture, food and electronics, our complete range of services facilitates the quality, compliance, and safety of consumer products across global supply chains. We ensure that no important detail has been overlooked in the journey of your product from concept to market. We help you to reduce risk, improve efficiency and ensure compliance with contractual or regulatory requirements throughout your supply chain. We provide you with a broad and detailed understanding of consumer goods and retailing to help you build a stronger and more resilient business with the potential to grow and surpass your competition. Our services are available globally for consumer products, such as food, textiles, footwear, toys, hardware, household items, formulated products, electrical and electronic goods and automotive products. As a partner of Manor we cover up the supplier fulfillments. By checking documents and retesting of risk based parameters, SGS ensure the implementation of the Manor pre-shipment testing program as a part of the supply chain of Manor buying.
1.3 Contacts MANOR AG Rebgasse 34, CH-4005 Basel Dieter Peltzer dieter.peltzer@manor.ch Head of QA / Sustainability / Tel +41 61 686 1230 Supplier management / Purchase Andrea Deichert-Müller andrea.deichert-mueller@manor.ch Quality Assurance Non-Food Tel +41 61 694 2351 Markus Tiemann Global Key Account Manager (general overview and follow up globally) Anja Lenhart Global Key Account Manager (general overview and follow up - Softlines) SGS INSTITUT FRESENIUS GmbH Rödingsmarkt 16, D - 20459 Hamburg markus.tiemann@sgs.com Tel +49 40 3010 1839 anja.lenhart@sgs.com Tel +49 40 3010 1836 SGS Switzerland Technoparkstrasse 1, CH-8005 Zurich Susan Neubert susan.neubert@sgs.com Key Account Manor Tel +49 40 3010 1765 Elvira Bieri elvira.bieri@sgs.com Managing Director Tel +41 44 445 1717 SGS Hong Kong Ltd. 5/F, 8/F Manhattan Centre, 8 Kwai Cheong Road, Kwai Chung, NT, HK Marco Chang marco.chang@sgs.com Senior Key Account Executive Softlines Tel +852 2765 3689 2 Supplier testing 2.1 Legal requirements / Compliance Agreement (CA) All suppliers are obliged to send the signed CA (Compliance Agreement) as part of the purchase contract to the respective Manor contact person as mentioned on the CA. Basis of the signed CA is the fulfillment of all legal requirements of Switzerland and additional Manor requirements. By signing the CA supplier confirms the implementation. An overview of all legal and Manor requirements can be found on the Manor supplier portal: http://www.manor.ch/en/suppliers.html# Please be aware that all documents will be updated regularly. Printed documents are therefore only valid for 24h after printing. Each user has to make sure to work with the currently valid version at all times.
In accordance to the article you supply to Manor, you will find the respective product requirement profile (PRP) per product category: I.e. article supplied is a T-shirt: Please check the requirements in the PRP for textiles. If you supply a toaster, please check the PRP for electrical items. If you have difficulties to match your product with any PRP, please contact SGS. Overview of Products Requirements Profiles (PRP) 01_PRP Textilien / Textiles 02_PRP Schuhe / Footwear 03_PRP Kosmetik / Cosmetics 04_PRP Deko und Kerzen / Decorations and Candles 05_PRP Hartwaren / Hardgoods 06_PRP Elektroartikel / Electrical Products 07_PRP Sport und Freizeit / Sports and Free Time Products 08_PRP Spielzeug und Artikel für Kinder / Toys and Juvenile Products 09_PRP Putz und Reinigung / /Cleaning and Detergent Products In case you are not aware of the respective tests for your product, Manor recommends contacting SGS for support. Manor reserves the right to verify the compliance of product quality by random checks of all ordered products. Please refer to 3 Manor pre-shipment testing. 2.2 SGS local contacts for testing Please refer to the Manor supplier portal for country contacts: http://www.manor.ch/en/suppliers.html# 3 Manor pre-shipment testing 3.1 Process flow In order to safeguard the product quality, Manor decided to randomly check products, if possible, prior to the shipment release. This quality control will be done by SGS. SGS will contact you on behalf of Manor and requests to either send a sample for product testing in the laboratories, to pick a sample from current production or to submit sufficient documentation to confirm the product conformity. These tests are paid by Manor. With the signature on the CA, supplier agrees to cooperate with SGS. Local SGS affiliates will contact the supplier and will provide the MANOR Application Form that has to be sent together with a sample or respective documents to SGS. SGS will conduct testing or document review. If the result is positive, supplier will be informed and can release the shipment. If the result is negative, supplier and Manor QM will receive the test report / document review report with the failed result. Buyer at Manor will contact Supplier for further arrangements. If the samples do not fulfill the legal requirements Manor won`t accept delivery.
Flow chart SGS picks samples at Supplier
3.2 Basic product testing Due to the long time experience of the Swiss market and the knowledge of both chemical and safety parameters with high risk potential, SGS and Manor decide which articles will be selected for verification. Supplier has to send samples from the running production / Manor order or SGS will pick samples directly from manufacturing. This does not exclude other modes of quality testing. Test reports will only be sent to Manor unless the result is fail. Re-tests on improved products can be ordered by the supplier. In this case supplier must pay the testing fee. 3.3 Document review SGS may request suppliers to send all product related documents (i.e. test reports, certifications etc.) together with one sellable product (including the packaging). Documents need to be complete and need to fulfill following requirements: - Unambiguous matching of documents to the Manor product - Not older than 3 years - Issued by an accredited lab (EN ISO/IEC 17025) The supplier must ensure that a complete documentation exists. In case of a negative result Manor reserves the right to cancel the order. A pre-check of documents can be ordered by supplier at any time. Please contact one of the main SGS contact persons. 4 History Date of issue Version Changes Approved by 19.05.2015 1 new AD 26.05.2015 2 Typo faults and delete contact person in ASIA (Daniel NG) SN