List of contributors. Lead Author: Vladimir Baranek, Deloitte

List of contributors Lead Author: Vladimir Baranek, Deloitte Contributors & Reviewers: Kevin L. Jackson NJVC Mari J. Spina, D.Sc. NJVC Allen Stewart Microsoft Antonella Corno Cisco Jason Eden Eucalyptus Mark Skilton Capgemini Phil Cohen VMWare Ajeet Bagga VCE Bill Wilder - Development Partners Software Peter HJ van Eijk Digital Infrastructures Tom Huibregtse HP Karl Childs HP Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 2

Contents 1. Overall Purpose of the Syllabus... 4 2. Structure of the Syllabus... 4 3. The Role of the Professional Cloud Administrator... 4 4. Learning Level of the Syllabus... 4 5. Syllabus Core Skills... 5 Module 1. Module 2. Module 3. Module 4. Module 5. Module 6. Module 7. Module 8. Cloud Provisioning and Administration... 5 Cloud Bursting... 6 Cloud Interoperability... 7 Strategic policy design for cloud usage and compliance... 7 Disaster Recovery and Business Continuity strategies for Cloud... 8 Performance Measures, Monitoring and Optimization in Production... 9 Cloud Security Fundamentals... 10 Federated controls and strategies for multiple cloud and non-cloud administration... 11 6. Syllabus - Advanced Skills... 11 Module 9. IaaS: Deployment of Virtual Clouds, Virtual DCs and Virtual Networks... 12 Module 10. IaaS: Virtual Storage Provisioning and Management... 13 Module 11. IaaS: Cloud Infrastructure Benchmarking... 13 Module 12. IaaS: Deployment Automation And Elastic Sizing Of Environments... 14 Module 13. IaaS: Workload Definition... 15 Module 14. IaaS: VM Deployment And Maintenance Life Cycle... 15 Module 15. PaaS Deployment, Administration and Security of Cloud-Enabled Platforms... 16 Module 16. PaaS Application Container Management Issues... 16 Module 17. PaaS Cloud Broker Platforms... 17 Module 18. SaaS: Cloud service catalogs and application marketplaces... 18 Module 19. SaaS: Multi-Tenant Data Management... 18 7. Specific Technical Knowledge for Cloud Administrators... 19 8. Course & Exam Details... 21 Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 3

1. Overall Purpose of the Syllabus The purpose of this syllabus is to provide a clear statement of the knowledge and skills required by a professional cloud administrator. This syllabus informs courseware providers of the training content required for accreditation. Furthermore, it provides guidance to instructors on which areas must be emphasized to give candidates the best possible chance of exam success. Finally, the syllabus also provides candidates themselves with clarity on what they must do to pass the exam and achieve certification. 2. Structure of the Syllabus The structure of this syllabus is as follows. First, the role itself is briefly described in relation to the background context of cloud computing. Then, each module has a clearly stated purpose and introductory synopsis followed by key topics and the specific learning objectives that must be met in order to achieve the required standard. The flow of the learning modules is designed to build both understanding of the topics and practice in applying that knowledge to the administrator role. 3. The Role of the Professional Cloud Administrator As cloud computing continues to evolve, so does the role of the professional cloud administrator. The modules in this syllabus systematically lay out the core components of the cloud administrator function and necessary skills. However, it is worth being aware that these functions are carried out within the context of the following emerging new trends and leading administration solutions: The administrator role is increasingly being shifted to external cloud providers, having an impact on outsourcing and offshoring services and strategies. Cloud computing is encouraging a consolidation across traditional infrastructure silos (i.e. server, network, storage). However, the roles of operations manager and administrator remain separate and distinct, irrespective of cloud computing. Operations administrators must be knowledgeable and proficient across component infrastructure areas (i.e. server, OS, network, storage) as opposed to specializing in a single area. The administrative remit is broadening to include IT environments that are elastic and involve self-service administration via third parties (e.g. database administrator, products build manager, etc.) that may have limited or multi-tenant access controls available to them. 4. Learning Level of the Syllabus The modern version of Bloom s taxonomy of learning is a widely used classification framework for course syllabi and assessments for certification. The taxonomy classifies learning into six ascending levels. Level 1 the Knowing Level: Exhibit memory of previously learned materials by recalling facts, terms, basic concepts and answers Level 2 the Comprehension level: Demonstrative understanding of facts and ideas by organizing, comparing, translating, interpreting, giving descriptions, and stating main ideas Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 4

Level 3 the Application level: Using new knowledge. Solve problems to new situations by applying acquired knowledge, facts, techniques and rules in a different way. Level 4: the Analysis level: Examine and break information into parts by identifying motives or causes. Make inferences and find evidence to support generalizations. Level 5: the Evaluate level: Present and defend opinions by making judgments about information, validity of ideas or quality of work based on a set of criteria Level 6: the Creation level: Compile information together in a different way by combining elements in a new pattern or proposing alternative solutions The overall level of this advanced course for the Professional Cloud Administrator role is level 3-4 (Apply, Analyze). 5. Syllabus Core Skills Module 1. Cloud Provisioning and Administration Module Purpose and Overview The aim of this module is to explore the role of the administrator in cloud computing so that the candidate fully understands the scope and background of the administrator responsibilities. Material will include the administration activities involved in different types of cloud services SaaS, PaaS, IaaS and the types of deployment models: private cloud, public cloud, community cloud and hybrid cloud. In today s modern cloud environments, new types of workload in mobile cloud, data analytics as well as combinations of cloud and non-cloud environments are constantly pushing the issues of performance, security, availability and usage on premise and off premise. Fit criteria for cloud and non-cloud usage scenarios Thin provisioning concepts Workload analysis concepts and features for selecting types of cloud products and services Selection criteria for deployment to public, private, hybrid, community clouds Standards design for environment setup and management Ability to deploy VM to various hypervisors Ability to Install and Manage Private and Hybrid Clouds Decision criteria for hosting, outsourcing, CoLoc versus cloud Commercial and non-commercial types of cloud services (open source movement, freemium models) Availability and capacity optimization policy controls Multi-cloud program management Provisioning environments and platform services in cloud Cross technology issues and management options Movement controls of applications between cloud and non-cloud environments Legacy applications migration to cloud Ability to install and manage PaaS and cloud-enabled PaaS Cloud security and management tools Criteria and selection of security standards and design issues for administrators Dedicated capacity versus spot capacity versus long term capacity planning and usage patterns Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 5

Capacity isolation management Provisioning management tools and allocation models for capacity Spot cloud resource management (L2) Explains the differing workload analysis concepts and features and their impact on choice of cloud service. (L3) Relates the differing options available when capacity planning in light of a given scenario. (L4) Analyzes the administration issues of migration to the cloud. http://searchcloudprovider.techtarget.com/definition/cloud-provisioning Example Vendor Administrator Roles http://www.eucalyptus.com/blog/2011/03/02/what-are-it-rolescloud-computing http://www.cio.com/article/722991/10_cloud_administration_must_haves_you_can_t_have_yet_ Module 2. Cloud Bursting Module Purpose and Overview The aim of this module is to establish the concepts of elasticity and scalability so that the candidate can manage changes in cloud capacity on demand. The concepts of elasticity and scalability are central to cloud computing functionality. The term bursting refers to the ability to expand and contract capacity on demand and to enable cloud services to deliver and operate where and when required. The cloud administrator role needs to understand these capabilities and the operating constraints and conditions that enable this to be achieved successfully. Cloud bursting concepts Definition and pre-configuration of non-active VMs, ready for cloud burst in order to solve elasticity issues (L3) Shows the application of key cloud bursting concepts. (L4) Illustrates appropriate configuration strategies to anticipate elasticity demands. http://searchcloudcomputing.techtarget.com/definition/cloud-bursting Vendor Example definition https://devcentral.f5.com/blogs/us/cloud-balancing-cloud-bursting-andintercloud Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 6

Module 3. Cloud Interoperability Module Purpose and Overview The aim of this module is to establish the complexity of layered cloud environments so that the candidate can appropriately support migrations and multiple/hybrid setups. The architecture of information systems has evolved in cloud computing technology to embrace multi-tiered layers of devices, networks, applications, computers, storage, databases and various management tools and standards. The impact of this has been the emergence of distributed architectures that offer unique challenges to administrators from both consumer and provider perspectives: whether the cloud in on-premise or off-premise; the types of privacy and security levels required by the user; and business, marketplace and national legislation. These are issues that become significant if services are moved from hosting to a cloud environment or where multiple cloud and/or non-cloud environments may need to operate together. Portability and interoperability methods, policies and standards are key issues in these scenarios and how they enable business and IT to operate and maximize their capabilities using cloud computing models. Interoperability and portability strategy planning. Standards, interoperability and portability options and capabilities, lock-in and lock-out issues management. Tenant-aware error tracking and recovery. Horizontal scalability to support real-time addition of new tenants or users. Interoperable platforms. (L3) Shows interoperability and portability strategies with appropriate administrative action. (L4) Identifies tenant-aware error-tracking options in a given scenario. The Open Group Presentation http://www.infoq.com/presentations/cloud-interoperability Vendor Example definition http://gigaom.com/cloud/the-great-challenge-and-opportunity-of-cloudinteroperability/ Vendor Example definition http://www.microsoft.com/cloud/interop/ Module 4. compliance Strategic policy design for cloud usage and Module Purpose and Overview The aim of this module is to identify the capacity management issues so that the candidate can apply their understanding to the full variety of cloud environments. Capacity management through demand and supply planning are essential to establishing types of usage patterns and cloud service requirements. Whether these are forward planned or on-demand, the role of the administrator is to understand how capacity management is analyzed and evaluated for the differing types of Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 7

cloud service (SaaS, PaaS, IaaS) and the types of deployment model (private cloud, public cloud, community cloud, hybrid cloud). Understand SLA, QoS and OLA for cloud environments. Metering and billing management for account controls and self service. Cloud SLA performance measurement. Licensing and compliance management issues for cloud assets. (L3) Shows the capacity management issues in a given scenario. (L4) Analyzes the differences and relative pros and cons of the various SLA, QoS and OLA for cloud environments http://www.cio.com/article/654471/cloud_makes_capacity_planning_harder_3_fight_back_tips Vendor example definition http://blogs.vmware.com/management/2012/09/capacity-managementplanning-private-cloud.html Module 5. Disaster Recovery and Business Continuity strategies for Cloud Module Purpose and Overview The aim of this module is to explore the key continuity issues for cloud environments so that the candidate can make practical contributions to maintaining service provision. Performance management and SLA assurance is often underpinned by a clear strategy with robust processes to ensure reliability of service. Disaster Recovery (DR) and Business Continuity (BC) planning are essential skills and processes to enable cloud service reliability and recover. The level of 9 s performance, RTO, RPO and other availability and reliability objectives need an effective administration and management plan to enable service continuity. The administrator can play a key role from the consumer and provider perspectives to ensure service fidelity, tenancy partitioning and other environment objectives are met while preserving the elasticity and operating level agreement objectives are met. DR and BC Concepts for Cloud Failover driven by XaaS model e-discovery and traceability (L3) Discovers the administrative elements of a failover strategy in a XaaS case study. (L4) Analyzes and recommend key administrative actions to maintain the achievement of environment objectives. Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 8

http://www.eweek.com/c/a/cloud-computing/how-to-ensure-business-continuity-with-cloud- Computing/ http://searchcio-midmarket.techtarget.com/tip/virtualizations-next-phase-dr-bc-and-cloudcomputing http://searchcio.techtarget.com/podcast/how-cloud-computing-and-mobile-it-help-and-hurt-drstrategies http://www.ion.icaew.com/itcounts/21946 Vendor Example Definition http://www.itworld.com/cloud-computing/285099/cloud-solutions-bcdr Module 6. Performance Measures, Monitoring and Optimization in Production Module Purpose and Overview The aim of this module is to examine the role of metrics in service administration so that the candidate can apply that knowledge to planning and managing service use. The monitoring, tracking and analyzing of cloud services is critical to establishing both the boundaries of contracted and reasonable usage and the levels of capacity management needed from consumer and provider perspectives. The cloud administrator must understand how to read performance dashboard information and therefore determine operational elasticity limits and optimized resource allocations. The administrator can play a role in supporting operational performance improvements of production systems. Measuring of Services ITIL Metrics Tree and the ITSM life cycle How thresholds and performance levels matter in cloud computing and compliance Examples of performance dashboard in cloud monitoring and reporting Analysis of ITSM performance metrics for cloud environments Analysis of a range of functional and non-functional metrics that affect SLA, quality of service and security issues The production management life cycle in ITSM and measuring processes and tasks in cloud computing services Improvement initiatives and benchmarking concepts of cloud environments (L2) Examples of the key metrics that pertain to cloud and non-cloud environments and their service performance (L3) Analyzes service performance to identify current SLA compliance and gaps in service performance (L4) Critiques cloud services to determine improvements from the consumer and provider perspectives and the implications on cloud monitoring and forensics auditing for cloud services. Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 9

http://www.opengroup.org/cloud/whitepapers/ccroi/kpis.htm http://www.nist.gov/itl/cloud/upload/sp_500_293_volumei-2.pdf http://www.itservicemanagement-itil.com/category/service-metrics/ http://www.darkreading.com/security-monitoring/167901086/security/perimeter-security/232600679/fivetactical-security-metrics-to-watch.html ITIL metrics http://simplicable.com/new/20-easy-to-use-itil-metrics ITIL metrics http://www.youtube.com/watch?v=yrkdbj2_uju Vendor example http://status.aws.amazon.com/ Vendor example http://www.openstack.org/software/openstack-dashboard/ Vendor example http://www.ibm.com/developerworks/cloud/library/cl-cloudperformmetrics/ Module 7. Cloud Security Fundamentals Module Purpose and Overview The aim of this module is to establish the differences when architecting for cloud computing solutions so that the candidate can apply their understanding of single user, multi-user and multi-tenant solutions and analogies. Cloud computing has had an impact on the scope and type of security threats and management that is necessary to preserve the privacy, integrity and reliability and compliance of IT and business. Understanding the key security issues in identity and access management, encryption and non-repudiation authentication and authorization, compliance and certification are the key scenarios in which the administrator needs to be knowledgeable and able to analyze and evaluate their impact and policy management. Access management for cloud providers and database management Federated Identity management concepts and directory services in the cloud Strategies for cloud security Criteria and selection of security standards and design issues for administrators Identity as a Service Authentication and authorization design for cloud security Trust zones and model assessment in cloud (L3) Shows the key security issues in the differing cloud deployment models. (L4) Compares the different access management options to a variety of cloud environments. http://www.cio.com/article/703064/how_secure_is_the_cloud_it_pros_speak_up https://cloudsecurityalliance.org/ Vendor Example definition http://www-03.ibm.com/security/cloud-security.html Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 10

Module 8. Federated controls and strategies for multiple cloud and non-cloud administration Module Purpose and Overview The aim of this module is to consider security, compliance, performance and reliability as well as portability and interoperability scenarios so that the candidate can provide bespoke, tailored administration services that meet individual situational requirements. The evolution of cloud computing services and environments across private, public, community and hybrid clouds is now a worldwide phenomenon. It is typical for an individual or an organization to potentially use multiple cloud services which raises the question of how to control the use and integration of these services. There is no one size fits all approach. Some cloud providers may offer multiple types of cloud service. Other scenarios may involve federated services across on-premise and off-premise cloud and non-cloud environments. The administrator must understand the appropriate actions in a number of security, compliance, performance, reliability, portability and interoperability scenarios. Service guarantees methods Systems management of versioning Cloud Performance monitoring tools Performance Measures, Monitoring, and Optimization in Production (L3) Prepares the various administrative issues that may arise in a number of given scenarios. (L4) Differentiates and recommend federated controls and strategies for multiple cloud and non-cloud circumstances. http://whatis.techtarget.com/definition/federated-cloud-cloud-federation http://www.cloudpro.co.uk/cloud-essentials/public-cloud/5107/why-2013-will-be-year-federatedcloud Vendor Example definition http://gigaom.com/cloud/do-federated-clouds-matter/ 6. Syllabus - Advanced Skills The aim of these modules is to identify the scope of the IaaS, PaaS and SaaS administrator roles and activities in depth so that the candidate can apply their skills to this particular cloud environment. Iaas: The IaaS cloud environment offers some specific challenges for the administrator role: types of virtual clouds, data centers and networks together with the standards and benchmarking processes needed to establish controls and automation of these environments. In addition the issues of workload definitions and VM deployment and maintenance life cycles are of importance. PaaS: Platform as a Service is a rapid development environment that enables new cloud-enabled capabilities to be both used and developed. This learning unit explores the specific challenges of Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 11

administrating a PaaS environment and the specific capabilities that the tools, standards, templates are and how they are applied. PaaS is part of the development of application functionality, its integration and the various cloud deployment models that can today include APIs, apps stores and mash-ups, RIA (Rich Internet Applications) and the middleware and federated integration, portability and interoperability of services. SaaS: Software as a Service usage and environments potentially cover many of the main business enterprise and social media services in a modern organization. Email, collaboration, productivity, social media storage as well as main stream sales, finance, work activity and across various on premise and off premise locations and the interactions with businesses, marketplaces and consumers. Cloud Administration in the SaaS context may involve multiple SaaS solutions and services across a number of different SaaS providers, their impact on security, SLA contracts, Licensing and availability. There is also the potential administrative issues of mobility and smart device access using SaaS applications, the use of self-service marketplaces that may provide Apps on Demand to down load and use almost instantly across different devices and service networks owned by the enterprise or through 3 rd party managed hosting services. The SaaS Administrator role needs to understand and evaluate the benefits and issues that SaaS can enable and bring to the organization and the various different types of user communities and methods of using SaaS, its tracking and performance management. Module 9. IaaS: Deployment of Virtual Clouds, Virtual DCs and Virtual Networks Latency and bandwidth concepts Caching concepts Virtual switches and network optimization issues How virtual networks and VLANs work in cloud environments Deployment of public / private / hybrid and virtual clouds Learning Objective (L3) Shows the critical administrative functions in maintaining virtual networks in an IaaS cloud environment. (L4) Breaks down the cloud technical architecture into deployment blocks in dependency of deployment models, environments and IaaS layers. http://www.cloudadmins.org/tag/iaas/ http://www.opendatacenteralliance.org/docs/infrastructure_as_a_service_(iaas)_privileged_user_ Access_Rev_1.0_b.pdf Vendor Example definition http://www.techrepublic.com/blog/datacenter/start-using-your-first-azureiaas-vm-in-less-than-15-minutes/5648 Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 12

Module 10. Management IaaS: Virtual Storage Provisioning and Module Overview Cloud Storage can embrace many types of formats and standards of database structure. The movement from relational databases to new forms of in-memory database and Big Data processing are examples of new storage technologies. How data is connected through storage APIs, then stored, used, archived, tracked and traced in on-premise and off-premise solutions is an important concern in today s explosion of cloud-enabled storage and social network use. The administrator is a key role in understanding how data and storage is put to use and managed efficiently within rules of use and security compliance. Virtual storage provisioning design Virtual storage management controls concepts IaaS and ITSM (L4) Identifies and apply relevant rules of use and security concepts to a virtual data storage scenario. http://searchcloudstorage.techtarget.com/definition/cloud-storage http://www.snia.org/cdmi Vendor example definitions http://uk.emc.com/storage/atmos/atmos.htm http://www.zdnet.com/emcupdates-cloud-storage-platform-with-native-support-for-amazon-s3-api-7000008577/ Module 11. IaaS: Cloud Infrastructure Benchmarking Module Overview This learning unit examines the functionality and metrics of cloud infrastructure standardization and comparisons. The various specifications of cloud environments need parameters to control their operational characteristics and performance. The cloud administrator needs to understand what methods and basis of analyzing and evaluating a cloud environment is used in order to define its efficiency and level of operation. Managing chargeback metrics (via data collectors) Virtualized environment availability and usage monitoring Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 13

(L4) Identifies and compare the benefits of different analysis and evaluation methods in different cloud environments. Example commentary on IaaS comparison http://www.techrepublic.com/blog/datacenter/11-cloudiaas-providers-compared/5285 Example commentary http://www.computerworlduk.com/slideshow/cloud-computing/3372037/howchoose-iaas-provider/ http://www.enterprisestorageforum.com/storage-services/the-enigma-of-benchmarkingclouds.html Example views on VM virtualization benchmarking http://stackoverflow.com/questions/516716/how-tobenchmark-virtual-machines Module 12. IaaS: Deployment Automation And Elastic Sizing Of Environments Module Overview A key benefit of cloud computing has been the speed of provisioning at different stages of an information systems life cycle from selection to deployment, running and maintenance. The use of automation technology and standards to enable this has been critical to this success. The role of the administrator is central to understanding how to define and optimize these capabilities from consumer, provider and intermediary perspectives. Specific aspects of performance management and control of policies of reasonable use and the actions and contingencies needed are key scenarios. Provisioning control of Virtual capacity. Provisioning environments and platform services in cloud. Virtual computing resources management and issues. (L4) Illustrates the use of automation technology at each stage of provisioning for a variety of cloud environments. Deployment models http://www.cloudtweaks.com/2012/07/the-4-primary-cloud-deployment-models/ Deployment models http://info.apps.gov/content/what-are-deployment-models Elasticity http://blog.evolveip.net/index.php/2012/05/24/cloud-elasticity-and-cloud-scalability-arenot-the-same-thing-2/ Elasticity http://www.ecommercetimes.com/story/69123.html Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 14

Module 13. IaaS: Workload Definition Module Overview Analysis of workloads and their definition is a key aspect of IaaS environment specification and control. Various types of workloads are now possible in cloud computing spanning vertical, horizontal and hybrid styles that include distributed web services, HPC (high performance computing), Big Data analytic clusters, mobile computing, desktop as a service, virtual network and wireless. These typically may be scaled by specific levels of SLA and functionality capability often seen as small, medium, large, X-large by predefined functional specifications. This may also include stores and marketplaces and configurable variations of these depending on the types of IaaS service environment capabilities. Technology stack strategy and design impact issues for cloud assets Legacy application issues in cloud environments Application migration to cloud hosted environments (L4) Identifies the workload scale and issues of administration in a given case study scenario. http://www.somic.org/2010/02/16/workloads-in-cloud-computing/ http://www.dummies.com/how-to/content/how-to-handle-workloads-in-cloud-computing.html http://thoughtsoncloud.com/index.php/2011/12/migration-to-cloud-it-is-all-about-workloads/ Vendor example definition http://www.pwc.com/gx/en/technology/cloudcomputing/assets/article_5_big_cloud_hurdle.pdf Vendor example definition http://www.ibm.com/developerworks/cloud/library/clcloudthresholdpolicy/ Module 14. Cycle IaaS: VM Deployment And Maintenance Life The concepts of VM (Virtual Machines) and their management life cycle are explored in detail. The role of the IaaS administrator from the perspectives of consumer and provider is examined and the specific critical steps and issues that need to be considered in practice. How to publish to cloud environments VM life cycle (L4) Relates the differences in administering VMs from the consumer and provider perspectives. Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 15

http://www.journeytothecloud.com/cloud-computing/cloud-life-cycle-management-now-that-ihave-it-how-do-i-patch-it/ Vendor example definition http://www.bmc.com/products/cloud-management/cloud-software.html Vendor example definition http://searchvmware.techtarget.com/tip/vmware-maintenance-checklist- Daily-weekly-and-monthly-tasks Vendor example definition http://www.virtu-al.net/2010/02/08/automated-vm-provisioning/ Vendor example definition http://pubs.vmware.com/vsphere- 50/index.jsp?topic=%2Fcom.vmware.vsphere.vm_admin.doc_50%2FGUID-9062F225-E01B-42BA- 8AFB-8EA4069068FE.html Module 15. PaaS Deployment, Administration and Security of Cloud-Enabled Platforms The life cycle of information systems development in cloud computing is affected in PaaS environments through a combination of deployment, administration and security functions and tools. The PaaS administrator needs to understand these features and their management to ensure effective control and use of the PaaS environment. Ability to install and manage PaaS and cloud-enabled PaaS. Ability to install and manage applications into PaaS and cloud-enabled PaaS. (L4) Outlines an installation strategy for a PaaS case study. http://cloud-computing.learningtree.com/2011/02/12/comparing-paas-with-iaas-revisited/ http://www.networkworld.com/supp/2011/enterprise4/080811-ecs-cloud-management-test.html Vendor example definition http://cloudcomputing.info/en/news/2012/07/gartner-releases-itsevaluation-criteria-for-cloud-management-platforms.html Module 16. PaaS Application Container Management Issues Application functionality has been enabled through web app and now cloud app functionality where applications can be developed and composed as a set of services. How applications are defined and their container strategy for Software and hardware is a key aspect of the administrator role. How templates and standardization of application containers is defined is an administrative issue particular in PaaS environments that seek to automate and manage development. Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 16

Platform as a Service PaaS and ITSM (L4) Identifies the application container standards and templates used in a PaaS environment. http://cloudcomputing.sys-con.com/node/2228652 Vendor example definition http://www.windowsazure.com/en-us/develop/net/otherresources/samples-and-toolkits/ Vendor example definition http://www.ibm.com/cloud-computing/us/en/assets/ibm-paas-wp.pdf Vendor example definition http://www.activestate.com/blog/2012/05/deploying-private-paascloudstack-stackato Vendor example definition http://www.skytap.com/blog/introducing-virtual-private-paas-featuringcloud-foundry-integration Vendor example definition http://www.cisco.com/en/us/solutions/collateral/ns340/ns517/ns224/ns955/ns957/white_paper_c11-636984_ns1103_networking_solutions_white_paper.html Module 17. PaaS Cloud Broker Platforms The cloud service broker is a feature of cloud integration where a combination of cloud and non-cloud services may be provided through an intermediary process. In the PaaS role the issue of middleware and the development of broker functions to integrate and manage broker services is a key role. Service brokers and federated SLA Cloud broker metrics for cloud (L4) Analyzes the different middleware options for successful integration in a given case study scenario. http://www.forbes.com/sites/kevinjackson/2012/08/12/cloud-management-broker-the-next-wave-incloud-computing/ Vendor example definition http://www.forbes.com/sites/gartnergroup/2012/03/22/cloud-servicesbrokerage-a-must-have-for-most-organizations/ GovCloud II: Implementation and Cloud Brokerage Services (http://governmenttraininginc.com/govcloud-ii-handbook.asp) Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 17

Module 18. SaaS: Cloud service catalogs and application marketplaces The use of new types of OSE online sourcing environments is a phenomenon of cloud computing which is particularly visible in the Apps Store that seeks to provide rapid access and application services. A key aspect of this as a SaaS administrator is how applications are managed in directories, catalogs, storefronts and marketplaces; how the control of versions and use and certification of these apps impacts on their life cycle of use in the store. SaaS and ITSM (L4) Analyzes the administration factors relating to online sourcing environments for a SaaS cloud. Vendor example definition http://www.apple.com/uk/iphone/from-the-app-store/ Vendor example definition http://www.android.com/apps/ http://en.wikipedia.org/wiki/service_catalog#service_catalogs_for_cloud_computing_services http://www.networkcomputing.com/private-cloud-tech-center/private-cloud-success-factorsinclude-se/232301316 http://community.netiq.com/blogs/it_process_automation/archive/2010/05/11/itil-meets-quot-thecloud-quot-better-get-a-service-catalog-umbrella.aspx Vendor example definition http://www.vce.com/asset/documents/vblock-service-catalog.pdf Vendor example definition http://www.cisco.com/en/us/services/ps2961/ps10364/ps10370/ps11104/need-for-cloud-servicescatalog_whitepaper.pdf Vendor example definition http://blogs.technet.com/b/servercloud/archive/2011/11/04/understanding-the-new-service-catalog.aspx Module 19. SaaS: Multi-Tenant Data Management The development, use and management of data in cloud computing presents unique challenges where access and control of data may be across distributed environments, on-premise and off-premise. The use of tenancy and virtualization increases the scope of data management issues in the way data may be partitioned between multiple tenant and multiple VM instances and platform environments. In SaaS, the use of multiple users or multiple tenants within a SaaS environment needs to be understood by the administrator from the perspectives of SaaS consumers and providers. SaaS can also involve integration and mash-ups, RIA (Rich Internet Applications) that can present issues around data semantics, data formats and data search and authenticity. With mobility and security compliance issues this can become a complex case of managing synchronization and currency of the data sources and uses. Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 18

SaaS tenancy and multi-tenancy controls for database and platform administration (L4) Identifies and recommend the appropriate administration actions in a SaaS multi-tenancy scenario. Multi Tenancy http://whatis.techtarget.com/definition/multi-tenancy http://en.wikipedia.org/wiki/multitenancy http://cloudintegration.wordpress.com/tag/data-synchronization/ Vendor example definition http://msdn.microsoft.com/en-us/library/aa479086.aspx 7. Specific Technical Knowledge for Cloud Administrators The aim of this chapter is to suggest a variety of vendor-based potential courses of further study for cloud administrators so that the candidate can plan their on-going personal development in the role. PTR/INT Oracle Exalogic Elastic Cloud X2-2: Install and Maintenance Oracle Enterprise Manager Cloud Control 12c Install / Upgrade Salesforce Administration Essentials for New Admins EE or UE (ADM201) Cloudera Essentials for Apache Hadoop Implementing and Managing Microsoft Server Virtualization (10215) HP ATA Cloud Virtualized Infrastructure Specialty (EMCCA) VMware vcloud: Overview [V1.0] VMware vsphere: Install, Configure, Manage Systems Operations on AWS Red Hat Enterprise Virtualization (RH318) Eucalyptus 3: Design, Build, and Manage a Eucalyptus Cloud (EUCP3) Eucalyptus - Cloud Connections: Work with Instances and Images IBM Foundation Technologies for Cloud Service Delivery 7.2.2 (TP310GB) IBM WebSphere CloudBurst appliance v1.1 (ZA902GB) Cisco Data Center Unified Computing Implementation (DCUCI) Cisco Intelligent Automation for Cloud Starter Edition (CIAC) introduction to Converged Infrastructure and HP BladeSystem Matrix (HE642S) CSA Certificate of Cloud Security Knowledge: CCSK Basic (H1L09S) Oracle Exalogic Elastic Cloud Administration Oracle Enterprise Gateway 11g: Security Management For SOA Cloud Salesforce Administration Essentials for Professional Edition (ADM202) Cloudera Administrator Training for Apache Hadoop Creating and Managing a Private Cloud with System Center 2012 (Jump Start) HP ATP - Cloud Administrator VMware vcloud Director Fundamentals [V1.5] VMware vsphere: Optimize and Scale Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 19

Vmware DRBC Design - Disaster Recovery and Business Continuity Fundamentals Architecting with AWS Red Hat Cloud Architecture Eucalyptus - Cloud Connections: Install and Configure IBM Cloud Service Delivery 7.2.2 Administration IBM Systems Director VMControl for a Cloud Computing infrastructure (AN71GB) Cisco Data Center Unified Fabric (DCUFD) HP CloudSystem Matrix VIP Training (H1L25S) CSA Certificate of Cloud Security Knowledge: CCSK Plus (H1L10S) Salesforce Administration Essentials for Experienced Admins (ADM211) Private Cloud Monitoring and Operations with System Center 2012 (10750) VMware vcloud: Deploy and Manage the VMware Cloud [V1.5] Eucalyptus - Cloud Connections: Identity and Access Management Configuring Cisco Nexus Data Center (CCNDC) HP Blade/CloudSystem Matrix: Infrastructure Administration (HK920S) Private Cloud Configuration and Deployment with System Center 2012 (10751) Big Data Training with Amazon Elastic MapReduce Eucalyptus - Cloud Connections: Eucalyptus HA HP Matrix Operating Environment: infrastructure orchestration Integration (HK916S) Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 20

8. Course & Exam Details Course Details Suggested delivery format is instructor-led classroom-based learning. Suggested duration: 24 learning hours. Exam Details Aspect Exam Type Details Scenario Based, Complex Multiple Choice Nr of Questions 60 Duration Provisions for additional time relating to language Prerequisite 75 minutes 15 minutes of additional time None. However, it is recommended to have passed Cloud Essentials or Virtualization Essentials certification. Supervised (Proctored) Yes Open Book No Pass Score 70% Delivery Online Copyright 2014 Cloud Credential Council. All rights reserved. www.cloudcredential.org 21