SaaS: Is your company ready for the speed and volume? Jamie Roser CIO, Berkshire Hathaway Specialty Insurance Mike Jackowski President, Accenture Duck Creek Session 375
BHSI provides commercial property, casualty, healthcare professional liability, executive and professional lines, surety, travel, programs, and homeowners insurance to customers worldwide.
We provide the most contemporary, full-featured P&C industry software and SaaS solutions, enabling our customers to change their business with speed, leverage data for decision-making and deliver exceptional customer service.
Pizza as a Service Traditional On-Premises (On-Prem) Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Software as a Service (SaaS) Dining Table Dining Table Dining Table Dining Table Soda Soda Soda Soda Electric/Gas Electric/Gas Electric/Gas Electric/Gas Oven Oven Oven Oven Fire Fire Fire Fire Pizza Dough Pizza Dough Pizza Dough Pizza Dough Tomato Sauce Tomato Sauce Tomato Sauce Tomato Sauce Toppings Toppings Toppings Toppings Cheese Cheese Cheese Cheese Made at Home Take and Bake Albert IASA Barron 87 TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW Sr. Software Client Architect at IBM Pizza Delivered You Manage Dined Out Vendor Managers
Selecting the Right Service Traditional On-Premises (On-Prem) Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Software as a Service (SaaS) You Manage Vendor Managers
BHSI Selects Duck Creek On-Demand Ongoing Investment Core Software Core SaaS Upgrades Infrastructure Always Current Issue Triage and Product Support Tier 1 Tier 2 Tier 3 99.75 99.9 99.5 Service Level Agreements
SaaS Enhances Business Operations All Required Software Policy Billing Claims 3 rd Party Ongoing Investment Core Software Engineering SaaS Engineering Cloud Platform Full Solution Upgrades New Core Releases Maintenance Releases Hot Fixes ISO Templates Tools + Infrastructure Complete Support Level 1 Help Desk Level 2 Triage Level 3 Engineering SMEs Infrastructure Environments (Dev, Test, UAT, Production) Automation (Monitoring, Failover, Scaling) Redundancy (HA, DR Backups) Tools (TAC, GreenSQL) Security (HIDS, Encryption)
Moving to a SaaS Strategy BHSI built an insurance focused IT team Hired IT people that understood insurance and not people that understood infrastructure Counted on the experience of the SaaS team to provide predictability to our implementation Focused on defining: business products, processes, operational controls, forms, policies and other businessrelated items Luxury of handing off the technology issues to someone that does this for a living
Implementation Timeline Full suite 2 months for claims go-live 7 months for policy go-live 5 lines of business, 20+ products, 50 states, 18 months Starting to focus on international business and new lines of business
Benefits of SaaS Predictable and transparent costs You are in control Speed-to-market Stay on current software versions No more waiting on environments Improved business continuity
Questions
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