ManageEngine Overview Director, ITSM Products ManageEngine
About Me Director IT Service Management Products at ManageEngine Implemented ITIL Hands-on + Built A Product in ITIL Solved problems in real scenarios along with engineers and business managers Experience in handling customers around world 27 countries Author of the widely accepted ITIL Heroes Handbook
Agenda Before ManageEngine About ManageEngine s Mission Try Us
Big Four Era Name of the Game: Complication
Before ManageEngine Monstrously big granular sliced Integration problems regularly Granular but Solved a problem Big 4 Point Products
Typical Monster-ous ITIL Software Reporting Module Add-on Modules Platform
Complicated Does Not Mean Sophisticated
Unreasonably complicated Install SCOM s Cross Platform management pack Install the Novell SUSE Linux enterprise management pack For IBM AIX monitoring, Install QMX management framework Install the IBM AIX monitoring pack
Unreasonably Complicated Creating a scheduled maintenance request 19 page downs and lot of code snippets ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- SELECT np.guid, CONVERT(VARCHAR(12), sm.[interval Date], 1) as 'Scheduled Service Date', CONVERT(VARCHAR(12), DATEADD(MONTH, -sm.[interval (In Months)], sm.[interval Date]), 1) as 'Last Service Date', np.[name] FROM inv_scheduled_maintenance sm JOIN vnetworkprinter np on sm._resourceguid = np.guid WHERE sm.[interval date] = CONVERT(VARCHAR(12), GETDATE(), 1) Source:- http://www.symantec.com/connect/articles/configuring-scheduled-printer-maintenance
The ManageEngine alternative Network Servers & Applications Desktop ServiceDesk Windows Infrastructure Event Log & Compliance Security Network Monitoring Server Monitoring Desktop Management Helpdesk Active Directory Windows Event Logs Vulnerability Analysis Netflow Analysis Application Perf Monitoring Asset Management ITIL Servicedesk SQL Server Syslog Management Patch Management Network Config Mgmt End User Experience Remote Control Software License Tracking Exchange Server Firewall Log Analyzer Password Management
Built For The New [Impatient] Heroes Impatient - Want Results Now Quick, Easy & Reliable ManageEngine Products are built for people who don t have time
Gadgets Makes A Hero Without The Right Tools With The Right Tools
3 Things That Matter
# 1 Powerfully Simple
No Assembly Required Packed with Products No Experts Required
Built To Solve Problems Roles Network Manager Products OpManager Applications Manager ME Applications Manager Helpdesk Manager ServiceDesk Plus
Run with Defaults Browser Default Language Configuration Templates in OPManager Default monitoring App monitoring in Applications Manager
Proven Platform Meets Cloud Built over a Scalable and Proven WebNMS platform that powers large scale deployments Packs that latest Web 2.0 technologies and is ready for cloud computing WebNMS
# 2 Community Driven Development
ManageEngine Roadmap & Alpha Users Post New Ideas Users Vote for Ideas they want Popular Ideas get into the products faster http://roadmap.manageengine.com/
# 3 Leverage New Technologies
Proven Platform Meets Cloud Built over a Scalable and Proven WebNMS platform that powers large scale deployments Packs that latest Web 2.0 technologies and is ready for cloud computing WebNMS
On-Premise and On-Demand Options
Site24x7.com Monitoring as a Service Web User Experience Management
# 3 Affordable for Everyone
Why Is IT Management Software Expensive >50% spend in marketing Field Sales Force Regional Manager & Team Expensive Consultants The Price You Pay Huge Marketing Team Print Ads Big Budgets Tradeshows Endorsements Freebies for branding Layered Sales Teams Sales Commissions Travel Expenses Consultants to install, configure and maintain
How Is ManageEngine so Affordable 17% spend in marketing No Field Sales, Only Tele Sales Product Experts The Price You Pay Online Ads 80-90% budgets spent in R&D Quotes and deals over Email and Phones Free assistance Over Webex and Phone
Three Takeaways 1. Big Four Model Vs ManageEngine 2. Learn about ITIL, in the right way 3. Be Paranoid about technology
Only the Paranoid Survive!
Leaders Become Laggards
Be Paranoid