2015 Customer Service Conference Attendees Job Title Business Specialist Sales and Client Management Sales Technical Officer, Life Policyowner Service Vice President, Enterprise Operations Operations Relationship Unit Unit Unit, Life Operations Corporate Strategy Associate Consultant Life Inforce Services Customer Service Customer Service Claims, Customer Care Team 2nd Vice President Contact Center Vice President Administration and client experience 2nd Vice President, Customer Advocacy Administrator Client Services Team Leader Commercial Property Underwriter of Sales Operations of Sales Operations Head of Customer Development Sr. Account Executive Vice President Research Company Alfa Life Insurance Corporation Allianz Life of North America Allianz Life of North America Allstate Financial Allstate Insurance Allstate Insurance American Family Insurance American Family Insurance American Family Insurance American Fidelity Assurance Co. American Fidelity Assurance Co. American Fidelity Assurance Co. Ameriprise Financial Ameritas Life Insurance Corp. Ameritas Life Insurance Corp. Assumption Life Assurant Employee Benefits Assurity Life Insurance Company Assurity Life Insurance Company BF&M BF&M CallMiner CallMiner Captricity Captricity Captricity Celent
Marketing Mgr Tradeshow Mgr Program Account Executive, Application Development Customer Contact Center Leader, Customer Services Policy Administrator Customer Service Representative VP Life Operations, Communications and Customer Services, Customer Services President Product -Omnichannel Senior - Consumer Claims SQM Program & Head of Client Services Senior Customer Liaison Assistant Division Chief Staff Assistant Sales Officer Practice Operations Executive ED Insurance Solutions Executive Sales Executive of Operations AVP, Customer Service COO Customer Service Agent New Business Coordinator Divisional Vice President, POS Research Shareholder, Customer Experience & Information Support Vice President, Claims & Policy Services CNO Financial Group Cognizant Technology Solutions Communico Ltd CSC CUNA Mutual Group Dalbar, Inc. Dearborn National Life Dearborn National Life Department of Defense Department of the VA Department of the VA DST Systems DST Systems, Inc. esignsystems Excellence EY EY FIS FIS Florida Peninsula Insurance Company Foresters Fuzion Vapor Fuzion Vapor Gleaner Life Ins. Society Great American Insurance Group Great American Insurance Group Greenberg Traurig
Customer Experience & Quality of the Individual Life Call Center Team Leader, Client Services Managing Partner of Sales Product Sales & Account VP Associate Assistant, Marketing Managing Partner Senior, Client Experience Head of Platforms Development SVP Vice President Assistant Vice President - Sales CMO and Head of Consulting CEO VP Solutions Marketing Technical Sales Consultant Marketing VP, Business Automation Solutions Sr. Consultant EVP, Illustrations and Policy Holder Solutions of Operations Senior Vice President of Orlando Magic Principal, Advisory Managing Marketing Specialist Product Solution Specialist VP & General Life Vertical Team Team of Sales Operations AVP, of Custom Research Associate Research Consultant Canadian Business Development AVP, Customer Contact AVP, Customer Solutions Ideaction Inc Idomoo Idomoo Idomoo IGATE IGATE IGATE igate Technologies Inc. Implementation Partners LLC Industrielle Alliance Industrielle Alliance Infosys McCamish Systems, LLC Infosys McCamish Systems, LLC ipipeline John Hancock Keppler Speakers KPMG, LLP KPMG, LLP LexisNexis LexisNexis LexisNexis Liberty Mutual Liberty Mutual LifeSecure Insurance Company LIMRA LIMRA LIMRA and (Canada)
Head of Service Delivery & Strategy I.T. Partner Member Solutions Sales Associate Member Solutions Sr. VP, Assessment, Development, Best Practices, International Member Services Senior Editor Meeting Planner Client Relations Senior Associate Senior Associate, Management Solutions National Account Senior Strategic Consulting of Sales, Financial Services Assistant Vice President President AVP, Client Services, Client Services Processing, Members' Service Business Analyst, New Business and Office Services Distribution Services Operations Vice President Vice President, Operations Corporate Vice President- Insurance Group CVP - Strategic Projects Asst, Insurance Ops Cust Contact Cntr CLI-COE Coach Receptionist, Policyowner Services Customer Care AVP, New Business & Payment Services Team Leader Team Lead - Payment Services Compensation Analyst, Distributor Compensation Senior Customer Service Representative Locke Lord LLP MaritzCX MaritzCX MaritzCX MassMutual MassMutual McDonald Marketing Midland National Midland National Modern Woodmen of America Modern Woodmen of America Modern Woodmen of America MTL Insurance Co National Insurance Nationwide Financial Nationwide Insurance Nationwide Insurance Navy Mutual Aid Association New York Life New York Life Northwestern Mutual Northwestern Mutual NSEA
Customer Service Rep, Insurance Services & Operations, Market Initiatives Strategic Relationship, Insurance Industry Principal Senior VP, Global Insurance Leader Market Specialist - Life Products Assistant Life National Sales Desk Strategist, Customer Service and Claims Associate VP, Customer Service Chief of Service Management SVP, Service & Operations, Brand Strategy & Client Experience, Customer Service Lead Solution Engineer Lead Solution Engineer, Service Cloud Strategic Innovation Executive Senior, Alternative Sales Support CPC Planning Team Alternative Investment - Customer Service, Life Customer & Contact Services, Customer Service Life Policy Administration Assistant Vice President Customer Service VP Policy Service-Claims Senior Vice President, Policy Administration Conservation of Claims & Customer Service Assistant IT Officer, Computer Systems Analyst Partner, Customer Relations OMA Insurance Ontario Medical Association Ouellette & Associates Consulting, Inc. Pegasystems Pegasystems Pegasystems Physicians Life Insurance Company Principal Financial Group Principal Financial Group Principal Financial Group Principal Life Insurance PT Commonwealth Life Quest Diagnostics Quest Diagnostics RBC Insurance RBC Insurance RiverSource Life Insurance Company Salesforce Salesforce Salesforce Samsung Life Samsung Life Samsung Life Security Mutual Life Ins. Co. of NY Security National Life Security National Life Southern Farm Bureau Southern Farm Bureau Southern Farm Bureau Starmount Life Insurance State Insurance Corporation State Insurance Corporation Strategy Meets Action Sun Life Financial
Senior Life Operations Sr Business Solutions Consultant Asst Vice President, Customer Service Senior Client Advisor Client Advisor Vice President Group Benefits Operations Founder Sr. Vice President, Analysis & Compliance Sr. Assistant Vice President of Customer Experiencce AVP, Client Services VP, Leadership Development Financial Aid Coordinator, Client Service and Sales Operations Support National Product Specialist Sun Life Financial SundaySky SunGard iworks Insurance Tennessee Farmers Life Texas Life Insurance The Cincinnati Life Insurance Co. The Cincinnati Life Insurance Co. The Co-operators The Co-operators The Hartford The Steve Trautman Co. Thrivent Financial Transamerica Transamerica Transamerica Transamerica Life Canada Triple-S Vida Universal Orlando University of Guelph-Humber Western and Southern Life Insurance Co. Wolters Kluwer