WESTERN AUSTRALIA STATE TELECOMMUNICATIONS EMERGENCY COMMITTEE Telecommunications Emergency Management Support Plan (WESTPLAN-TELECOMMUNICATIONS) March 2005 ISSUED BY FIRE AND EMERGENCY SERVICES AUTHORITY OF WA ON BEHALF OF THE STATE EMERGENCY MANAGEMENT COMMITTEE
ii AMENDMENT CERTIFICATE Proposals for amendment or additions to the text of this plan should be forwarded to the Chair of the State Telecommunications Emergency Committee, Keith Darbyshire, Level 4, 480 Hay Street, Perth, WA 6000. AMENDMENT NO. DATE March 2005 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Initial issue DETAILS OF AMENDMENT AMENDED BY INITIALS/DATE WESTPLAN TELECOMMUNICATIONS March 2005
iii CONTENTS Amendment Certificate Contents Distribution Page ii iii iv Paragraph PART 1 INTRODUCTION General 1.01 Aim 1.02 Definitions 1.03 Objectives 1.04 Related Documents 1.05 Responsibilities 1.06 PART 2 TELECOMMUNICATIONS SUPPORT PLAN Operational Concept 2.01 The Telecommunications Support Process 2.02 Inter agency Emergency communications 2.03 APPENDIX: A. State Telecommunications Emergency Committee composition, role and functions B. State Telecommunications Emergency Committee contact details C. ACIF Procedure for communications support for Emergency Response WESTPLAN TELECOMMUNICATIONS March 2005
iv DISTRIBUTION LIST HON MINISTER FOR POLICE AND EMERGENCY SERVICES STATE EMERGENCY MANAGEMENT COMMITTEE - Chairman - Deputy Chairman - Executive Director, Emergency Management Services (EO SEMC) - All Members (56 x 1 copy) FESA Emergency Management Services - Manager Policy and Planning - Manager Training and Development Operational Services Executive - Operational Services Executive, via Secretary Executive Director Operational Services (65) Other - Library - Executive Director Human Services - Executive Director Business Services - Executive Director Community Safety - Manager Mitigation (EMS) MAIN ROADS WESTERN AUSTRALIA - Librarian WA POLICE - Deputy Commissioner (Administration) - Assistant Commissioner, Traffic & Operations Support - Emergency Operations Unit (3) * - Assistant Commissioner Metropolitan - Assistant Commissioner North East - Assistance Commissioner Southern - District Officers, Metropolitan and Country (14) - Officers in Charge, Police Sub-Districts (161) - Officer in Charge, COMCO - Manager, Library Services, Maylands INTERSTATE - Director General, Emergency Management Australia (2) - Director, Australian Emergency Management Institute (2) - Executive Officer, ACT Emergency Management Committee - Secretary, NSW State Emergency Management Committee - Executive Officer, Northern Territory Counter Disaster Council - Executive Officer, Queensland State Disaster Organisation - Executive Officer, South Australia State Disaster Committee - Executive Officer, Tasmania State Disaster Committee - Executive Officer, Victoria State Disaster Council OTHER - Kalgoorlie-Boulder LEMC - Battye State Library of Western Australia (hard copy - 2) - National Library of Australia, Legal Deposit Unit (hard copy - 1) WESTPLAN TELECOMMUNICATIONS March 2005
1.0 Introduction 1.01 General The State Telecommunications Emergency Committee (STEC) is a sub-committee of the State Emergency Management Committee (SEMC). STEC is chaired by FESA and comprises representatives from all Hazard Management Agencies (HMAs), Emergency Service Organisations (ESOs) and the Lifelines Services Group. The STEC reports through the SEMC Emergency Services Group (ESG). This Plan is an integral part of the West Australian Emergency Management arrangements. Under the Western Australian Emergency Management Arrangements (SEMC Policy Statement No. 7) primary responsibility for the management of the telecommunications support function is assigned to the HMA. However it is recognised that situations may occur where the HMA is not able to readily access appropriate telecommunications resources to effectively support operational requirements. It is in these cases where the STEC Telecommunications Support Plan is invoked. 1.02 Aim The aim of the plan is to detail the arrangements necessary to coordinate and provide additional telecommunications resources in times of emergency to all HMA s, ESO s and Lifelines agencies. 1.03 Definitions DISASTER - see EMERGENCY EMERGENCY - an event, actual or imminent, which endangers or threatens to endanger life, property or the environment, and which is beyond the resources of a single organisation to manage or which requires the coordination of a number of significant emergency management activities. NOTE: The terms "emergency" and "disaster" are used nationally and internationally to describe events which require special arrangements to manage the situation. "Emergencies" or "disasters" are characterised by the need to deal with the hazard and its impact on the community. The term "emergency" is used on the understanding that it also includes any meaning of the word "disaster". HAZARD - a situation or condition with potential for loss or harm to the community or the environment.
HAZARD MANAGEMENT AGENCY - that organisation which, because of its legislative responsibility or specialised knowledge, expertise and resources is responsible for ensuring that emergency management activities pertaining to the prevention of, preparedness for, response to and recovery from a specific hazard are undertaken. Such organisations are either designated by legislation or detailed in State level emergency management plans. TELECOMMUNICATIONS The transmission of information over long distances by electrical or electromagnetic means. This includes but is not limited to fixed telephones, mobile phones, satellite phones, e-mail and radio. 1.04 Objectives The objectives of the plan are to: Detail the organisation, responsibilities and processes for activating the STEC Telecommunications Support Plan To provide the basis for the coordination of telecommunications resources during emergencies To provide the basis for planning for emergency communications at a state level 1.05 Related Documents Western Australian Emergency Management Arrangements Policy Statement No. 7 Australian Communications Industry Forum (ACIF) Guideline Communication Support for Emergency Response Document (G596:2002) STEC Roles and Functions as approved by SEMC Appendix A STEC Membership and Liaison Officers Appendix B ACIF Procedure for Communications Support Appendix C For Emergency Response 1.06 Responsibilities The STEC Chairperson has the primary coordination responsibility in activation of the STEC Telecommunications Support Plan. There are no specific operational responsibilities attached to being a member of the STEC.
vii Each member agency of STEC in an emergency/disaster situation will provide available resources, to other HMAs, ESOs and Lifeline agencies when requested by the STEC chairperson. Each HMA, ESO and Lifeline agency is responsible, in an emergency/disaster situation, for their own telecommunications response, based on agency operational processes. Each HMA, ESO and Lifeline agency will be required in an emergency/disaster situation that requires additional telecommunications resources, to liaise within their region for additional regional resources before activating the STEC Telecommunications Support Plan. Each HMA, ESO and Lifeline agency is responsible for maintaining its own internal operational telecommunications systems. Each agency is responsible for developing emergency operations arrangements with their respective commercial telephony service provider. (See ACIF doc G596:2002) Each HMA, ESO and Lifeline agency is responsible for their operational readiness and capabilities. 2.0 The Telecommunications Support Plan 2.01 Operational Concept Telecommunications support for emergency/disaster situations requires an immediate, predictable and coordinated approach by all HMAs, ESOs and Lifeline agencies involved in responding to the situation. Traditionally the STEC Support Plan documented the available telecommunications resources from each agency. However due to the increasing dynamics of this infrastructure and the administrative overheads in keeping the register current this strategy is no longer viable. This Telecommunications Support Plan concentrates on contacting and documenting the up to date details of those people who are STEC members and/or STEC Liaison Officers and in a position to know and coordinate the use of that particular agency telecommunications resources. 2.01 The Telecommunications Support Process (see Flowchart 1) Step 1 An emergency or disaster situation has occurred: The HMA agency takes control as per Annex F of the Western Australian Emergency Management Arrangements Policy Statement No. 7. WESTPLAN TELECOMMUNICATIONS March 2005
viii Step 2 If additional telecommunications resources are not required then the standard operating practices for the responsible HMA apply. Step 3 Commercial Telecommunications Carrier support If additional telecommunication resources are required from a commercial telecommunications carrier, the responsible HMA negotiates for the resources directly with their preferred carrier. Under the ACIF guidelines this will be a preplanned action. If this process does not produce the resources required, the agency contacts the STEC Chairperson who liaises with STEC members or their Liaison Officers, to obtain suitable resources. Step 4 Additional Telecommunications resources from STEC member agencies If additional telecommunications resources are required that are outside of the commercial carrier limits i.e. Radio equipment or networks then the HMA contacts the STEC Chairperson, who liaises with the STEC members or their Liaison Officers, to obtain suitable resources. Step 5 Additional National Telecommunications resources required If there are insufficient resources within Western Australia to satisfy the emergency/disaster telecommunications requirements, the HMA via the Executive Officer SEMC raises a Request for Commonwealth Assistance. Refer to SEMC Policy Statement No. 9 Commonwealth Physical Assistance. The STEC Telecommunications Support Plan is based on the following flow chart: WESTPLAN TELECOMMUNICATIONS March 2005
Flowchart 1 - The Telecommunications Support Process
2.03 Inter agency Emergency communications The State Emergency Management Committee has approved two UHF channels and one UHF CB channel for use by all emergency services during local incident operations anywhere in the state. These are 458.025 Mhz (to be known as Emergency Services Frequency A) and 458.075 MHZ (to be known as Emergency Services Frequency B). The UHF CB channel is the existing CB channel 5. The emergency services (WA Police Service, Fire and Emergency Services Authority of WA, St John Ambulance) have agreed to fit the two Emergency Service Frequencies into existing UHF hand held radios or to purchase UHF hand held radios as required. The use of the UHF CB channel will require participating agencies to purchase UHF CB hand held radios and will facilitate communications between those agencies and members of the civilian community.
Appendix A STATE TELECOMMUNICATIONS EMERGENCY COMMITTEE Composition and Reporting: COMPOSITION, ROLE AND FUNCTIONS The State Telecommunications Emergency Committee (STEC) is a sub-committee of SEMC, chaired by FESA, comprising of representatives from all HMAs and the Lifelines Services Group. The Committee (STEC) reports through the SEMC Emergency Services Group. Fire and Emergency Services Authority (Chair) Agriculture (Department of) Community Development (Department for) Conservation and Land Management (Department of) Health (Department of) Industry and Resources (Department of) Lifelines Services Group Planning and Infrastructure (Department for) St. John Ambulance Water Corporation WA Police WestNet Rail Role: The role of the State Telecommunications Emergency Committee (STEC) is to develop and maintain arrangements for the provision of telecommunications support for Hazard Management Agency's (HMA) and Emergency Service Organisations (ESOs) in emergency situations and provide a forum for the exchange of telecommunications information. Functions: Provide a forum for the development and improvement of inter-agency emergency telecommunications facilities. Develop a sound operational process to provide inter-agency telecommunications support to HMAs and ESOs. Develop a mutual understanding between HMAs, ESOs and Lifeline agencies of the statewide telecommunications resources available.
Appendix B STATE EMERGENCY TELECOMMUNICATIONS COMMITTEE Contact Details Agency / Member Details Fire and Emergency Services Authority (FESA) Keith Darbyshire (Chair) FESA Manager Information Services Tel work: 9323 9373 Tel after Hours: 9397 5792 Tel mobile: 0417 948 639 Tel Fax: 9323 9344 Email: kdarbyshire@fesa.wa.gov.au Agriculture (Department of) Greg Pickles Manager, Emergency Services Tel Work: (08) 9368 3291 Tel After Hours: 0427 443 631 Tel Mobile: 0427 443 631 Tel Fax: (08) 9474 2479 Email: gpickles@agric.wa.gov.au Community Development (Department for) Tania Clayton Emergency Services Coordinator Tel Work: 9277 0366 Tel After Hours: Tel Work Mobile: 0418 943 835 Tel Work Fax: 9277 0356 Email: Tania.Clayton@dcd.wa.gov.au Conservation and Land Management (CALM) (Department of) Graeme Hutchinson Manager Tel Work: 9334 0443 Tel After Hours: 9387 4896 Tel Mobile: 0427 425 842 Tel Fax: 9367 8202 Email: graemehu@calm.wa.gov.au FESA Emergency Management Services (FESA) Allan Riley A/FESA Manager Policy and Planning (EMS) Tel Work: 9323 9599 Tel After Hours: 0413 568 144 Tel Mobile: 0408 932 604 Tel Fax: 9323 9462 Email: ariley@fesa.wa.gov.au Telecommunications Liaison Officer Details Fire and Emergency Services Authority (FESA) Phil Manna FESA Manager Telecommunications Tel work: 9479 9254 Tel after Hours: 9323 9551 Tel mobile: 0439336223 Tel Fax: 9479 9335 Email: pmanna@fesa.wa.gov.au Agriculture (Department of) Keith Longbottom Coordinator, Communications &Network Tel Work: (08) 9368 3676 Tel After Hours: 0417 998 677 Tel Mobile: 0417 998 677 Tel Fax: (08) 9368 0237 Email: klongbottom@agric.wa.gov.au Community Development (Department for) Geoff Collins Coordinator Office Communications Tel Work: 9222 2595 Tel After Hours: Tel Work Mobile: Tel Work Fax: 9222 2942 Email: geoffc@dcd.wa.gov.au Conservation and Land Management (CALM) (Department of) Glen Bradbury Senior Technical Officer Tel Work: 9334 0446 Tel After Hours: 9459 5006 Tel Mobile: 0427 985 756 Tel Fax: 9367 8202 Email: glenb@calm.wa.gov.au Fire and Emergency Services Authority (FESA) Clive Abell FESA Manager Radio Communication Services Tel Work: 93239563 Tel After Hours: 92798279 Tel Mobile: 0427 004 419 Tel Fax: 9323 9344 Email: cabell@fesa.wa.gov.au
xiii Agency / Member Details Health (Department of) Alan Finlayson Project Manager, Telecommunictions Tel Work: 9222 4480 Tel After Hours: 92471991 Tel Mobile: 0419 035 335 Tel Fax: 9222 4485 Email: alan.finlayson@health.wa.gov.au Industry and Resources (Department of) Neil Tyers Manager Operations Safety Tel. Work 9222 3609 Tel. A/Hrs Tel. Mob. Fax 92223799 Email Neil.Tyers@doir.wa.gov.au Lifelines (Western Power) Ken Brown Manager System Operations Tel Work: 9427 4248 Tel After Hours: 0417 927 727 Tel Mobile: 0417 927 727 Tel Fax: 9427 4248 Email: ken.brown@westernpower.com.au Liaison Details Health (Department of) Mark Bridle Assets Officer (Telecommunications) Tel Work: 92224483 Tel After Hours: 9300 1721 Tel Mobile: 0419 985 237 Tel Fax: 9222 4485 Email: mark.bridle@health.wa.gov.au Industry and Resources (Department of) Andrew Pearce Petroleum Division, Safety & Environment Br Tel Work: 08 9222 3317 Tel After Hours: Tel Mobile: 0418 841 359 Tel Fax: 08 9222 3799 Email: andrew.pearce@doir.wa.gov.au Western Power Shane Duryea A/Network Ops Manager Tel Work: 9427 4251 Tel After Hours: 9450 5859 Tel Mobile: 0407 445 076 Tel Fax: 9425 5700 Email: shane.duryea@westernpower.com.au Planning and Infrastructure (Department for) Sarah Curran Coordinator Marine Environmental Protection Tel Work: 9216 8803 Tel After Hours: 9245 3580 Tel Mobile: 0418 924 143 Tel Fax: 9216 8982 Email: sarah.curran@dpi.wa.gov.au St John Ambulance Julian Smith Manager metro Ambulance Service Tel Work: 9334 1246 Tel After Hours: Tel Mobile: 0415 428 635 Tel Fax: 9334 1499 Email: JulianSmith@ambulance.net.au St John Ambulance The Shift Operations Manager Tel Work: 9334 1234 (all hours) Tel After Hours: Tel Mobile: Tel Fax: 9334 1207 Email: WESTPLAN TELECOMMUNICATIONS March 2005
xiv Agency / Member Details Water Corporation Stephen Sharples Asset Management Coordinator Tel Work: 9420 2688 Tel After Hours: 941 3968 Tel Mobile: 0428m876 401 Tel Fax: 9420 3178 Email: stephen.sharples@watercorporation.com.au Western Australia Police Darryl Lockhart Superintendent Communications Division Tel Work: 9374 4005 Tel After Hours: Tel Mobile: 0410 43 7 136 Tel Fax: 9374 4041 Email: geoff.maloney@police.wa.gov.au WestNet Rail Hank De Jong Telecommunications Project Manager Tel Work: 9454 0496 Tel After Hours: 9447 3969 Tel Work Mobile: 0428 483 423 Tel After Hours Mobile: 0418 433 266 Tel Work Fax: 9454 0495 Email: hdejong@arg.net.au Liaison Details Water Corporation Rob Borsje Fiedl Communication Coordinator Tel Work: 08-9420-2728 Tel A/Hours: 08-9295 4070 Tel Mobile: 0416-295407 Tel Fax: 08-9420-2988 Email rob.borsje@watercorporation.com.au Western Australia Police Ric Corkill Inspector Operations Manager Tel Work: 9374 4014 Tel After Hours: 9401 2852 Tel Mobile: 0429 041 724 Tel Fax: 9374 4041 Email: rick.corkill@police.wa.gov.au WestNet Rail Wayne Belstead Radio Engineer Tel Work: 9454 0497 Tel After Hours: 9302 3770 Tel Work Mobile: 0411 741 511 Tel Work Fax: 9454 0495 Email: wbelstead@arg.net.au WESTPLAN TELECOMMUNICATIONS March 2005
Appendix C ACIF PROCEDURE FOR COMMUNICATIONS SUPPORT FOR EMERGENCY RESPONSE EMERGENCY INCIDENT PSP CHECK RESOURCES ESO RESPONSE SSP ADVISE PSP OF CAPABILITY USE PRE PLANNED SERVICES NEED FOR FURTHER COMM'S? YES ESO DETERMINE REQUIREMENTS GAIN APPROVAL TO PROCEED INITAL CONTACT WITH PSP CAN PSP DELIVER COMM'S? YES PSP DELIVERS RESPONSE & LIAISES WITH ESO NO CONTACT SSP PSP COMMISSIONS SSP WORK SSP DELIVERS RESPONSE & LIAISE WITH ESO NO WRITTEN CONFIRMATION NO FURTHER ARE COMM'S ADEQUATE? EMERGENCY OVER PSP DEBRIEF NO YES Extracted from the Australian Communications Industry Forum (ACIF) Industry Guideline - Communication Support for Emergency Response December 2001. Emergency Service Organisation (ESO) means the lead agency responsible for coordinating the Emergency response. Pre-planned service means a service provisioned in advance (usually a Public Switched Telephone Network line with call control features) to be used by an ESO in an Emergency. Pre-planned Service Provider (PSP) means a C/CSP with a contractual arrangement to provide an ESO with Pre-planned services. Secondary Service Provider (SSP) means the C/CSP that responds to a PSP request to provide an ESO with Ad hoc services.