PSE&G Flood Lessons Learned 2012 Mutual Aid Summit Paul Pirro Manager - Technical Services Public Service Electric & Gas Co. 10/23/12
TROPICAL STORM FLOYD - 1999
1999 STORM DAMAGE 17,834 Customers had gas service restored Over 90% were restored within 6 days Telephone Communication in Northern N.J. was poor after Hub Station damage GSIMS in Northern Zone Down for 4 Days Oradell Gas District Severely Damaged Electric Outages prevented Sump Pumps from working, causing isolated flooding
RECOMMENDATIONS from 1999
RECOMMENDATIONS from 1999 Develop Storm Restoration Sft Safety Procedure Develop Procedure for Performing Initial/Daily Field Assessment of Flood Conditions Implement Process to Identify Customers Restored Develop Paperwork Process for Tracking Restoration Work
RECOMMENDATIONS from 1999 Determine Alternate Command Center Locations Identify Potential Command Post Locations Strengthen Coordination with OEMs Establish Criteria for Daily Teleconferences
RECOMMENDATIONS from 1999 Establish Procedure for Utilizing MUTUAL AID Crews Incorporate Storm Response in District Duty Training Develop operational guidelines for cross- business roles and responsibilities
April 2007 Nor Easter Flood Review Of Damage & Lessons Learned
Nor easter Settles Over New Jersey on 4/15/07
Passaic River - Flood Predictions
Rivers & Streams Consumed Surrounding Streets
High Water Consumed Many Vehicles
Fire Departments Rescued Many from Stranded Vehicles
Floodwater Consumes First Level of Home
Flooding Caused Bridge Damage & Concern for Exposed Gas Mains
Overhead View of Paterson Flooding
Entire Neighborhoods Evacuated in Hackensack
Overhead View of Wayne Flooding
Downtown in Manville
Multiple Street Closures
Electric Outages Contributed to Flooded Basements
Gas Meters, Regulators & Piping were replaced
OEM Coordinators at Command Post
Coordination at Command Post
PSE&G Reps Updating the Mayor
Municipal Inspectors Worked in Partnership with PSE&G
Walk-in Customer Centers at Command Posts
2007 FLOOD LESSONS LEARNED Lessons Learned Team Mission: Enhance PSE&G s storm recovery process Identify possible measures for improving performance during a flood restoration Assure that procedures for communicating with customers and other stakeholders are sufficient
2007 STORM DAMAGE 9,407 customers impacted by regional flooding Oradell Gas District severely damaged (again) Centralized Distribution Emergency Response Center (DERC) controlled incident command process Command Posts established at 7 locations Isolated Flooding from Electric Outages
SHAREPOINT GAS RESTORATION INTRANET SITE Tools for planning and monitoring restoration activities Documents for internal & external communication Documents for tracking restoration progress Internal links for Emergency Procedures, Knowledge Management, Municipal Officials and PSE&G resources External links for monitoring River Flooding, Weather, OSHA, CDC and FEMA
RECOMMENDATIONS Establish periodic Gas Restoration process review Reinforce use of Incident Command Structure Evaluate process for performing pre-emptive emptive gas service turn-offs ahead of flood event Install Debris Caps at critical valve locations in flood prone areas Enable system design to identify parameters for customer outages
Use of Debris Caps Keep debris out of valve box Provide quicker access to valve head Provide lockable protection against unauthorized use www.debriscaps.com
Sharepoint Tools Benefit Various Users Gas Distribution Appliance Service Large Customer Support Inquiry Center Support OEM Liaisons Command Center Support BPU Liaisons Corporate Communications Safety Leaders
RECOMMENDATIONS Populate streets and flood zones in Flood Restoration Tracking Template Develop flood contingency for redirecting turn-ons, turnoffs, service reconnects and lower priority work Enhance GIS mapping functionality to study flood stage data for flood-prone areas Use Sharepoint Gas Restoration site to support future gas restorations
Restoration Process Folders Industry Websites River Flood Tracking
Corporate Websites
River Flood Projections
Tool Box for Planning and Monitoring Gas Restoration Activities
Offices of Emergency Management Supporting Documents
Damage from Hurricane Irene 2011
Hurricane Irene Caused Significant Storm Damage in NJ
Hurricane Beats Up Asbury Park Boardwalk
PSE&G Gas Delivery Employees Helped to Stand By Downed Electric Lines Until Floodwater Receded
NJ River Flooding After Hurricane Irene
No Electric! No Gas! No Access!
Restoration Begins When Floodwater Recedes
Boating in Hoboken
OEM Reps Hailing a Water Taxi in Jamesburg?
Emergency Response is Difficult During a Flood
Severe Flooding Caused Major Damage to Streets
Critical Section of Route 287 is Washed Away
Severe Flooding Caused Major Damage to House Foundations
Flood Damage Creates a Lot of Debris in Little Falls, NJ
Cleanup Is Ugly After Stagnating Water Recedes
Muddy Floodwater Presents Major Challenges
NJ Severe Flooding
NJ Severe Flooding
Millburn, NJ
Muddy Road to New Brunswick Route 18 North
2011 Looks Like 1999 Again in New Brunswick
36,000 Gas Customers Faced Hopelessness and Despair
NJ Governor Reached Out for Federal Aid
President Obama Provides Relief for Paterson
FOR MORE INFORMATION Paul Pirro Technical Support Leader Gas Delivery Technical Support - Springfield 24 Brown Avenue Springfield, NJ 07081 973-912-3239 paul.pirro@pseg.compirro@pseg