STORM NAMES TERMS TO KNOW. Ana Bill Claudette Danny Erika Fred Grace Henri Ida Joaquin Kate

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2 2015 Hurricane Season STORM NAMES Ana Bill Claudette Danny Erika Fred Grace Henri Ida Joauin Kate Larry Mindy Nicholas Odette Peter Rose Sam Teresa Victor Wanda Our comprehensive guide is designed to provide you with all the necessary steps to keep you and your loved ones safe this summer. The Atlantic Hurricane Season runs from June 1st through November 30th. In its 2015 Atlantic hurricane season outlook, NOAA s Climate Prediction Center is forecasting a below-normal season to be most likely this year. Read the full prediction at the NOAA website ( Our goal is for you to remain safe this season, while also providing you access to area businesses that will be able to assist with your hurricane preparation and (if needed) clean up. By planning ahead this Hurricane Season, you ll not only stay safe and secure, you ll also save yourself time, money and provide your family with peace of mind. TERMS TO KNOW HURRICANE WATCH: Hurricane conditions are possible in the specified area of the watch, usually within 36 hours. This watch should trigger your family s disaster plan, and protective measures should be initiated, especially those actions that reuire extra time such as securing a boat, leaving a barrier island, etc. HURRICANE WARNING: Hurricane conditions are expected in the specified area of the warning, usually within 24 hours. Once this warning has been issued, your family should be in the process of completing protective actions and deciding the safest location to be during the storm. TROPICAL STORM WATCHES AND WARNINGS: Tropical Storm Watches and Warnings: Take these alerts seriously. Although Tropical Storms have lower wind speeds than hurricanes, they often bring life-threatening flooding and dangerous winds. Take precautions! Source: NOAA.COM

3 BE PREPARED HURRICANE SURVIVAL CHECKLIST Before the Storm Review your insurance policy and make copies of your policy to take with you in case of evacuation. If you don t have insurance yet, it may be too late. Many companies will refuse coverage once a watch has been issued. If you have insurance but have since improved your home or bought high-ticket items such as appliances or electronics, make sure you have increased your coverage. Develop and discuss a family hurricane plan including safe rooms, plans for pets and potential evacuation routes A 3 day supply of water (one gallon per person, per day) Non-perishable food Non-electric can opener One change of clothing, along with rain gear and sturdy shoes for each person Prescription and non-prescription medicines Personal care items and toilet paper One blanket or sleeping bag per person First Aid Kit Battery powered radio Emergency tools Flashlight, extra batteries Extra set of car keys Cash (and have credit cards handy) Special items as needed for infant, elderly or disabled family members Phone list of emergency numbers, family members and family physicians Comfort materials like books, games or magazines. Cleaning wipes, bleach and heavy duty trash bags Identification and copies of important papers such as insurance, birth certificates, deeds, household inventory, Social Security card, etc. Organize important documents in waterproof containers Buy plywood or other material to protect your home Check emergency euipment, such as flashlights, generators and battery powered weather radios and cell phones Clear loose and clogged rain gutters and downspouts Trim trees and shrubbery to cut down on flying debris Keep identification with you at all times

4 Evacuation Routes and Zones Duval County Heckscher Drive: Drive west to Florida 9A to points west and north. North of Atlantic Boulevard: Drive south and turn west on Wonderwood Drive or Atlantic Boulevard, proceed to Florida 9A north across the Dames Point Bridge ( Broward Bridge) to points west via Interstate 10 or points west. Between Beach and Butler Boulevards: Drive south and turn west on to Butler Boulevard, proceed to Interstate 95 and points west. Nassau County Florida A1A west to US 17, Interstate 95, US 1 and US 301. St. Johns County Ponte Vedra Beach/Sawgrass: north on Florida A1A, turn west onto Butler Boulevard, proceed to Interstate 95 or points west. Palm Valley area: Proceed southeast to County Road 210, proceed to Interstate 95 or points west. On the coast halfway between Mickler s Landing and South Ponte Vedra Beach: North of Guana Dam, go north to Florida A1A, proceed west across Palm Valley Bridge on County Road 210. South of Guana Dam, go south on Florida A1A, proceed west across Vilano Bridge. Continue west on Florida 16 to Interstate 95 or points west. St. Augustine (On the mainland): North on US 1, turn west on Florida 16 or proceed southwest on Florida 207 or south on US 1, proceed to Interstate 95 or points west. St. Augustine (On Davis Shores, Anastasia Island south to St. Augustine Alligator Farm): Florida A1A, proceed west across Bridge of Lions to US 1 north or US 1 south and/or to Florida 16, or Florida 207 to Interstate 95 or points west. South of St. Augustine Alligator Farm, including St. Augustine Beach: Nearest route to Florida 312, proceed across Mickler-O Connell Bridge to US 1 across Florida 312 extension to Florida 207, proceed west to Interstate 95 or points west. South of St. Augustine Beach to Crescent Beach: South of Florida A1A to Crescent Beach, west on Florida 206, proceed across Crescent Beach Bridge to US 1, proceed to Interstate 95 or points west. Crescent Beach to Flagler County line: North to Crescent Beach, west on Florida 206, proceed across Crescent Beach Bridge to US 1, proceed to Interstate 95 or points west. If you have to leave your home, secure it as much as possible. Leave a telephone number where you can be reached. Paint your address and telephone number on a piece of wood or the side of your home. Don t paint your insurance policy number.

5 Evacuation Routes and Zones CATEGORY 1 Minimal mph winds CATEGORY 2 Moderate mph winds CATEGORY 3 Extensive mph winds I-10 LANE REVERSAL: The governor has the authority to order all lanes of Interstate 10 to be one-way west from Jacksonville to Interstate 75, based on storm severity, path, surge and the number of potential evacuees. CATEGORY 4 Extreme mph winds CATEGORY 5 Catastrophic Winds Over 155 mph winds BRIDGES Bridges will be closed to vehicular traffic when tropical storm force winds (39 mph sustained) from and advancing storm arrive in the Consolidated City of Jacksonville/Duval County. Beach Boulevard Bridge - During the approach of a storm, the U.S. Coast Guard may order the bridge to open on a scheduled basis, such as on the uarter hour and three-uarter hour. Re-Entry After the Disaster After evacuation, more than 50,000 people will try to re-enter the Beaches at about the same time. One thing that will make the re-entry work better is for drivers to place a re-entry identification hanger tag (see left) on their vehicle mirrors. Annual re-entry tags are free to beach residents and businesses and are available at Beaches city halls (Jacksonville Beach, Neptune Beach, and Atlantic Beach). The distribution and possession of these tags is limited to Beaches residents and businesses.

6 During the Storm When your area is under a watch Monitor radio or TV for official bulletins Fuel and service vehicles Inspect and secure mobile home tie downs Have extra cash on hand Prepare to cover all windows and doors Check batteries and stock up on canned food, first aid supplies, drinking water and medications. Bring light weight outdoor items inside to prevent projectiles. When your area is under a Warning Monitor radio or TV for official bulletins Close storm shutters Follow instructions issued by local officials. Leave immediately if ordered. Turn refrigerator to maximum cold and keep closed Turn off propane tanks Fill bathtub with water in case tap water is unavailable. Use water in bathtubs for cleaning and flushing only. Don t drink the water. Stay away from windows and doors, even if they are covered. Take refuge in a small interior room, closet or hallway. If flooding threatens your area, turn off electricity at the main breaker DO NOT stay in a mobile or manufactured home Notify neighbors and a family member outside of your area of your evacuation plans Take pets with you if possible, but remember, most public shelters do not allow pets. Identify pet friendly motels along the evacuation route. If evacuated, take the most recent copy of your utility bill, in order to prove residency should your area be secured because of damage. Be Alert For TORNADOES They are often spawned by hurricanes. THE CALM EYE OF THE STORM After the center passes, the winds will change direction and uickly return to hurricane force. STORM SURGE FLOODING These waves can be more deadly than hurricane winds. Leave the coast and stay away from low lying areas. WEB RESOURCES: National Weather Service: National Hurricane Center: American Red Cross: Federal Emergency Management Agency: City of Jacksonville: Florida Division of Emergency Management: JEA: PHONE NUMBERS TO KNOW: City of Jacksonville Information: CITY JEA: Emergency Management Duval: National Weather Service: American Red Cross: FEMA: FEMA

7 After the Storm Stay Alert Keep monitoring radio and TV for alerts and updates. The most deaths not directly linked to hurricanes are accidents after the storm. If you are using power tools, chain saws, generators or other power euipment, use common sense and follow basic safety rules. Wait until areas are declared safe before entering. Watch for closed roads do not be tempted to drive around barricades or through standing water or washed out roads. Stay on firm ground. Moving water only 6 inches deep can sweep you off your feet. Standing water may be electrically charged from power lines. Do not drink or prepare food with tap water until officials declare it safe. Guard against spoiled food. After the storm passes there are several steps to protect property from additional damage and to aid in the filing of an insurance claim. HOME Check your gas, water and electrical lines and appliances for leaks and damage. Make any temporary repairs to prevent further damage. Save receipts from materials for insurance reimbursement. Be careful and don t risk your own safety. Beware of fly-by-night repair operations and less than creditable contractors. Check credentials and ask to see identification. To see whether a contractor is licensed, reuest his license number, then call the state s Electronic License Verification Information System. Don t make extensive permanent repairs until after a claims adjuster has been to assess your home. Avoid using electrical appliances, including stereos and television sets, if they have been exposed to water until checked by a technician. Open all doors and windows so noxious smells and gases can escape. Don t smoke or use candles indoors until everything has dried. The toilet will not work and/or may back up as the water level rises. If necessary, use water from the bathtub to flush the toilet. Pour some bleach in the bowl after each use. If water remains in your house, try to rent or borrow a pump or bail by hand. Then shovel out mud, sand or silt and disinfect floors. Rugs and carpets will likely be ruined by water damage and should be removed from your home. If plaster or plasterboard walls are wet, do not rub them. Let them dry, brush off dirt and wash walls with a mild soap solution. If your home is open to the elements or you unstable, don t stay. While you may be tempted to protect your belongings, it s just not safe. Secure it as best you can, get as many of your valuables out as possible and find another place to stay. Leave a telephone number where you can be reached; spray-paint it on a piece of wood. If your house is pretty damaged, paint it on the side of the house. Also paint your exact address and your insurance company for adjusters cruising neighborhoods. Don t write your policy number; that s an invitation for con artists to pose as you and get your money.

8 After the Storm HOME DAMAGE Identify the structural damage to your home and other buildings on your premises, like a garages or swimming pools. Make a list of everything you would like to show the adjuster when he or she arrives. This should include cracks in the walls, damage to the floor or ceiling and missing roof tiles. If structural damage is likely even though you can t see any signs of it, discuss this with your adjuster. In some cases, the adjuster may recommend hiring a licensed engineer or architect to inspect the property. Have the electrical system checked. Most insurance companies pay for such inspections. Get written bids from reliable, licensed contractors on the repair work. The bids should include details of the materials to be used and prices on a line-by-line basis. You ll be inundated by people offering to clean up or do repairs. It s often impractical to check them out, so a good rule of thumb is to pay 1/3 up front, 1/3 halfway through the job and the final 1/3 when work is complete to your satisfaction. INSURANCE Report the damage immediately to your insurance company. Be patient and make sure to have your policy # ready when you speak to an agent. Ask uestions such as: Am I covered? What out of pocket expenses are covered after a storm? Does my claim exceed my deductible? How long will it take to process my claim? Will I need to obtain estimates for repairs to structural damage? Will you advance a check to begin repairs? Your insurance company will either send you claim forms by mail (proof of loss form), or send an adjuster to your home to assess damage. Be sure to keep copies of lists and other documents you submit to your insurance company and any paperwork your insurance company gives you. Make a list of all damage to show insurance claims adjuster when they come to inspect your house, and be sure to ask for identification when contractors and agents come to your home. Keep receipts for all expenses after the storm; repairs, food, lodging, emergency euipment. Much of it is covered under your insurance and some is tax-deductible. PERSONAL ITEMS Make lists of the damaged items. Include brand names, cost and model numbers of appliances and electronic euipment. If possible, take photos and/or video of the damage. Don t forget to list items such as clothing, sports euipment, tools, china, linens and outside furniture. Use your home inventory or put together a set of records -- old receipts, bills and photographs -- to help establish the price and age of everything that needs to be replaced or repaired. Don t throw out damaged furniture and other expensive items because the adjuster will want to see them. Wipe iron and steel furniture or ornaments with a kerosene-soaked cloth to ward off rust. Don t throw out damaged papers or art; professionals might be able to restore them. Soaked books also can be saved. Dry in an upright position with the pages spread open. Then dust with cornstarch and stack to prevent wrinkled pages. Don t throw away plants. Many can be saved. If your property was destroyed or you no longer have any records, you will have to work from memory. Try to picture the contents of every room and then write a description of what was there. Try also to remember where and when you bought each piece and about how much you paid.