Welcome to Midland States Bank

Transcription

1 Welcome to Midland States Bank Welcome Guide. Important information about changes that affect your Heartland Bank accounts.

2 Table of Contents 1 A little about us. 4 Personal Checking 6 Personal Savings 7 Personal Money Market 7 Personal CDs and IRAs 8 Overdraft Protection 9 Convenient Personal Services 12 Personal Loans 12 Business Checking 14 Business Savings 14 Business Money Market 15 Business CDs 15 Public Funds Accounts 15 Business Loans 16 Convenient Business Services 17 Wealth Management 18 Other Bank Services 19 Disclosures 24 Service Fees 26 External Transfer and Popmoney Limitations and Service Fees 27 Privacy Policy Legend Look for this symbol for new enhancements to the way you bank. Please pay special attention to this symbol which indicates changes that could affect you.

3 A little about us. Midland States Bank is probably not a name with which you are familiar. So, we wanted to tell you a little about ourselves. Midland is a growing and sound financial institution which is evident by these numbers: 132 year old, well-capitalized community bank Over 400 employees in 39 locations Bank assets of $1.7 billion Wealth Management assets under administration of $1.1 billion Rated 5-stars (one of strongest banks in the nation) by BauerFinancial, Inc. as of year-end When it comes to serving your financial needs, we are committed to exceeding your expectations. As a customer of Midland, you will be able to enjoy more services and more convenience, all delivered with the same attention to detail you are accustomed to at Heartland Bank. The common thread that links Midland and Heartland is one that may be the reason you selected Heartland originally. Both organizations are community banks with long histories of community service and helping generations of families with their personal, business and wealth management needs. At the core, we are both community banks investing back in the communities we serve. This will not change. With more branches, more products and services, and more online and mobile tools, we believe you will find our new combined bank more convenient than ever before. This informative guide will take you step-by-step through the conversion process. This guide has been designed to help you understand the conversion process and how it may affect your accounts. We ask that you please read it carefully. If you have questions or concerns, please contact your current Heartland representative. We are extremely pleased to have you as our customer and welcome to Midland! Welcome Guide 1

4 Midland, that s my bank. It is truly an exciting time to bank with Midland States Bank as we continue to grow and add more branches, create and enhance our products and services and improve the overall customer experience. We look forward to earning your business each and every day we serve you and the gratification that comes with hearing a few simple words, Midland, that s my bank. Welcome. Great Strength. More Heart. We bring the strength, stability and expertise of a top-performing institution - a place where you know your money is safe, you get the most advanced products and services and where you ll get the financial advice to prepare you for what s right around the corner. But that s not what makes us unique. What sets us apart is our ability to provide financial strength while dedicating ourselves to each and every customer. See, we put our heart and soul into every relationship, every experience and every customer interaction. We truly care about our customers and we want to help them achieve financial success and we do that one conversation, one transaction, one handshake at a time. We are a community bank and will always be a community bank, no matter how large we become, because we have great strength and more heart. 2 Welcome Guide

5 What s Next. In the coming weeks, you will see the shift to the Midland brand on bank and ATM signs, monthly statements, literature and more. We have been making careful plans to bring your accounts over to our systems so you can fully enjoy the advantages of being a Midland customer. We prepared this guide as an easy way to learn about Midland and our services. The information that follows provides answers to questions you may have about your new accounts and the various ways we can serve you. You will also find account disclosures, including terms and conditions regarding your new Midland accounts. All of us at Midland are looking forward to you joining us as a new customer. We hope you enjoy the benefits Midland has to offer such as a larger selection of products and services, greater convenience and the personal service you were accustomed to with Heartland Bank. We promise to continue to operate with the highest level of professionalism, integrity and communityoriented spirit, and look forward to serving your financial needs. Again, welcome to Midland States Bank! Welcome Guide 3

6 FDIC Coverage At Midland States Bank, your deposits are protected up to the insurance limit by the Federal Deposit Insurance Corporation (FDIC). FDIC insured accounts include checking and savings accounts, money market deposit accounts, CDs and deposits in IRAs. Almost all of your interest-bearing deposit transaction accounts at Midland States Bank, as well as deposits in IRAs and certain other retirement accounts, are insured to at least $250,000 per depositor, subject to certain limits. If you were a deposit customer of both Midland States Bank and Heartland Bank at the time of the acquisition, your deposits will have separate FDIC insurance coverage for a period of six months following the acquisition date. In the case of a time deposit, the coverage continues until the earliest maturity date after the six-month period. In the case of time deposits which mature within six months of the date of the acquisition and which are renewed at the same dollar amount (either with or without accrued interest having been added to the principal amount) and for the same term as the original deposit, the separate insurance applies to the renewed deposits until the first maturity date after the six-month period. Time deposits that mature within six months of the acquisition date and that are renewed on any other basis, or that are not renewed and thereby become demand deposits, are separately insured only until the end of the sixmonth period. You can confirm that your deposits are within the insurance limits by using the FDIC s Electronic Deposit Insurance Estimator (EDIE), by calling the FDIC at , or by asking your local Midland representative. A Midland representative would be happy to sit down with you to discuss the coverage on your deposits or any financial needs. You can learn more about the FDIC through their website located at Personal Banking Services Personal Checking We want you to have the freedom to manage your account the way you manage your life. So, if you are the type of person who utilizes the convenience of online bill pay, writes a lot of checks or just uses your debit card for everything - we have a Liv account just right for you. Our Liv accounts are designed with the flexibility and tools around the way you Liv! Liv Unlimited Checking Get everything we ve got with Liv Unlimited. Our best account offers free personalized checks, unlimited waived ATM fees, and interest on your money. In addition, this account features shopping, dining, travel and health discounts through BaZing and identity theft protection through TrustedID. Account Benefits: Unlimited checkwriting Unlimited debit card access Unlimited online banking access Unlimited mobile app and web access Unlimited text banking access Unlimited FinanceWorks access, an online budgeting tool Monthly paper or online statement Non-Midland Owned ATM Use - unlimited fee reimbursement (non-midland charges still apply) BaZing discounts - Shopping discounts - Dining discounts - Travel discounts - Health discounts - Travel accidental death insurance - Cell phone protection Identity theft protection through TrustedID Free personalized checks (on wallet specialty check or 50% discount on other styles of check through Midland) Earns interest (interest tier based on balance) Monthly service charge: $10 Minimum to avoid monthly service charge: $5,000 daily balance Minimum opening deposit for personal checking accounts is $50. A $30 fee will be charged when account is closed within 180 days after opening. Foreign ATM fees by ATM owners other than Midland States Bank will be charged as the fee occurs. Concerning Interest Bearing Accounts: Minimum 4 Welcome Guide

7 daily balance to earn interest is $.01. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principal every month. If you close your account before interest is credited, you will receive interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. BaZing retailers listed are not sponsors of this program or offer. Participating retailers are subject to change at any time and without notice. To activate TrustedID protection ID Essentials, go to and login. Go to the ID Theft Protection page and click on Activate Credit Monitoring. Identity monitoring is provided at no cost to Liv Unlimited accountholders, but activation of the monitoring services is required to receive coverage. Bank rules and regulations apply. Liv Rewarded Checking If you enjoy shopping and dining out, are concerned about protecting your identity, and use your debit card, the Liv Rewarded account may be the right account for you. This account features shopping, dining, travel and health discounts through BaZing and identity theft protection through TrustedID. Account Benefits: Unlimited checkwriting Unlimited debit card access Unlimited online banking access Unlimited mobile app and web access Unlimited text banking access Unlimited FinanceWorks access, an online budgeting tool Monthly paper or online statement Non-Midland Owned ATM Use - Up to $10 per month fee reimbursement (non-midland charges still apply) BaZing discounts - Shopping discounts - Dining discounts - Travel discounts - Health discounts - Travel accidental death insurance - Cell phone protection Identity theft protection through TrustedID Monthly service charge: $6 Service charge reduced by $0.25 with each Debit Card point-of-sale transaction until the fee is $0 A total of 24 POS swipes per statement cycle would result in no monthly service charge for this account. Minimum opening deposit for personal checking account is $50. A $30 fee will be charged when account is closed within 180 days after opening. Foreign ATM fees by ATM owners other than Midland States Bank will be charged as the fee occurs. BaZing retailers listed are not sponsors of this program or offer. Participating retailers are subject to change at any time and without notice. To activate TrustedID protection IDEssentials, go to and login. Go to the ID Theft Protection page and click on Activate Credit Monitoring. Identity monitoring is provided at no cost to Liv Rewarded accountholders, but activation of the monitoring services is required to receive coverage. Bank rules and regulations apply. Liv Free Checking It feels good to be free. No worries about minimum balances to maintain, check writing limits or monthly service charges. Our Liv Free account is the perfect free account that works for everyone - from a student managing their first account to a busy mom or dad trying to juggle their kids activities. And we do all this without charging a monthly service charge. Account Benefits: Unlimited checkwriting Unlimited debit card access Unlimited online banking access Unlimited mobile banking access Unlimited text banking access Unlimited FinanceWorks access, an online budgeting tool Online statements available Monthly service charge: $0 Some restrictions may apply. Minimum opening deposit for personal checking account is $50. A $30 fee will be charged when account is closed within 180 days after opening. Foreign ATM fees by ATM owners other than Midland States Bank will be charged as the fee occurs. Bank rules and regulations apply. Liv On Checking A second chance to rebuild your financial strength. If you re wanting to re-establish your financial wellbeing and reputation, a Liv On Checking account is the first step in improving and repairing financial credibility. Your money is available to you 24/7 with the following convenient tools. So whether you write, swipe or click, your money is conveniently and affordably at your fingertips. Account Benefits: Rebuild bank account history reporting Unlimited checkwriting Unlimited debit card access Unlimited online banking access Unlimited mobile banking access Unlimited text banking access Unlimited FinanceWorks access, an online budgeting tool Online statements available Monthly service charge: $9 Service charge is reduced to $7 each month your account has a direct deposit posted. Some restrictions may apply. Minimum opening deposit for personal checking account is $30. A $30 fee will be charged when account is closed within 180 days after opening. Foreign ATM fees by ATM owners other Welcome Guide 5

8 than Midland States Bank will be charged as the fee occurs. Bank rules and regulations apply. If money is not available in your Liv On Checking account at the time your service charge is assessed, the monthly service charge will overdraw your account. Availability of deposits: Midland reserves the right to delay availability of funds deposited in the account and will follow all laws and regulations associated with funds availability rules. Special rules concerning Overdraft Protection: Courtesy Overdraft Protection is not available with this account. Refer to the Believable Banking area for more information concerning free online and mobile account monitoring services, as well as savings account transfers used for emergency situations. Nonsufficient funds: Midland will return a debit transaction that will cause an overdraft (we will not pay the item) and charge a fee associated with the return as stated in the Service Fee schedule. This will be charged and deducted from your Liv On Checking account. Refunds of this fee will not be available. Eligibility to upgrade to other Midland checking accounts: After one year you may be eligible for an upgrade to another personal checking account and overdraft protection conveniences. Upgrade eligibility is dependent upon: Your ability to repay past charge-off accounts before you open your Liv On Checking account; Repayments are paid in whole; You maintain a positive balance in your account at all times and nonsufficient funds or overdrafts are not present; Nonsufficient fund transactions will cause your early upgrade time frame to reset to zero. For example: If your check is returned unpaid on February 20, and you opened the account six months earlier, the 12 month eligibility upgrade resets to begin on February 20 instead of your open date. Early upgrade eligibility: Is at the sole discretion of Midland States Bank and based upon, but not limited to the following best practices in managing your account: Maintaining a daily balance in excess of $100; Receiving direct deposit of your paycheck or other recurring payments; Using your Midland MasterCard Debit Card to pay for purchases; and Never allowing your account balance to drop into the negative. Immediate closure: Midland will immediately close the account if: You overdraw your account; You cannot pay fees as stated in the fee schedule; You do not follow the terms and conditions of the account. Health Savings Account A Health Savings Account (HSA) is a smart and effective way for eligible individuals to enjoy tax benefits while saving for health care deductibles and expenses. HSAs are individually owned and controlled. If you are currently covered by a High Deductible Health Plan, an HSA could help bridge the gap in uncovered health expenses. Let a Midland representative show you how easy it is to save and pay for medical expenses. Monthly service charge: $2 Includes HSA Debit Card and personalized checks Minimum to avoid monthly service charge: $1,500 daily balance Some restrictions may apply. Account can be opened with a recurring direct deposit. If no recurring direct deposit, the minimum opening balance is $100. Account is a depository instrument only. Health Insurance is not provided by the Bank. Variable Rate - Your interest rate and annual percentage yield may change. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. Determination of rates and frequency of rate changes - At our discretion, we may change the interest rate on your account at any time and without notice. If your account becomes dormant (no deposits or withdrawals or other transactions for 24 months), the interest rate will be suspended. To obtain the disclosed annual percentage yield, a minimum daily balance of $0.01 is required. Compounding and crediting - Interest will compound every 3 months and interest will be added back to the principal every 3 months. If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Accrual of Interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Consult your tax advisor for tax savings. Personal Savings As we all know, saving today makes for a brighter tomorrow. To make saving easier, we offer a simple menu of accounts to help you save. FlexSaver Savings A simple and straightforward way to save, our FlexSaver Account offers the perfect place to put that extra money you don t need in your checking account right now. Put aside a little bit every week and watch your savings grow. Over time, the little things really do add up. Minimum to avoid monthly service charge: $250 daily balance or ACH deposit into this savings account during the month Monthly service charge: $3 Minimum opening deposit for the FlexSaver Savings account is $50. A $30 fee will be charged when account is closed within 180 days after opening. The monthly fee is waived each month if: 1) your minimum daily balance is $250 or more, or 2) you have an ACH deposit into this savings account during the month. Variable Rate - Your interest rate and annual percentage yield may change. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. Determination of rates and frequency of rate changes - At our discretion, we may change the interest rate on your account at any time and without notice. If your account becomes dormant (no deposits or withdrawals or other transactions for 24 months), the interest rate will be suspended. To obtain the disclosed annual percentage yield, a minimum daily balance of $25 is required. Compounding and crediting - Interest will compound every 3 months and interest will be added back to the principal every 3 months. If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Accrual of Interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Transaction limitations apply. 1 YouthSaver Savings For those under 18 years of age, YouthSaver Account is a free and simple way to save. Put aside a little bit every week and watch your savings grow. Over time, the little things really do add up. Monthly service charge: $0 Minimum opening deposit for YouthSaver Savings account is $5. A $30 fee will be charged when account is closed within 180 days after opening. The monthly fee is $0 until the minor turns 18 years of age. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. Determination of rates and frequency of rate changes - At our discretion, we may change the interest rate on your account at any time and without notice. If your account becomes dormant (no deposits or withdrawals or other transactions for 24 months), the interest rate will be suspended. To obtain the disclosed annual percentage yield, a minimum daily balance of $25 is required. Compounding and crediting - Interest will compound every 3 months and interest will be added back to the principal every 3 months. If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Accrual of Interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Transaction limitations apply. 1 Upon turning 18, the account will automatically 6 Welcome Guide

9 convert to the FlexSaver Savings account and the terms and conditions, as well as all charges associated with the FlexSaver Savings account will apply. Currently the monthly service charge for the FlexSaver Savings account is $3. 1 Federal Regulation D limits certain types of withdrawals and transfers from a savings or money market account to a total of six (6) per monthly statement period. Unlimited items: Withdrawals or transfers are unlimited and will not be subject to the Excess Item fee when made in person at a Midland States Bank location, at an ATM, by messenger, or by mailing a request or speaking to a telephone representative to have a check made payable to you and mailed to you. Transfers to repay loans at Midland States Bank are also unlimited. Excess Items: All withdrawals or transfers not described under Unlimited Items are limited to six (6) transactions per statement period. An Excess Item is a transaction over the six (6) transaction limitation. The following are examples of transactions subject to the limitation: Transfers by phone using automated banking service or speaking with a banker on the phone; Transfers or payments through online, mobile and text banking (including bill pay); Transfers to a checking account for overdraft protection coverage; Pre-authorized transfers and withdrawals (including recurring and wire transfers); Payments to third parties such as checks, drafts, or similar other transactions (counted when they are posted to the account and not when they are written); Debit or ATM card purchases that post to the account. The fee per Excess Item is $15. Fees could reduce earnings. Personal Money Market Midland Money Market The Midland Money Market Account works like a checking account, but earns interest like a savings account. Designed for people looking for a competitive rate, our money market account offers you the benefit of rates that rise with your balance. Accessibility, convenience and attractive rates wrapped into one account. Monthly service charge: $15 Minimum to avoid monthly service charge: $1,000 daily balance or $7,500 average monthly balance Minimum opening deposit for the Midland Money Market account is $2,500. A $30 fee will be charged when account is closed within 180 days after opening. Minimum daily balance to earn interest is $.01. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principal every month. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Transaction limitations apply. Federal Regulation D limits certain types of withdrawals and transfers from a savings or money market account to a total of six (6) per monthly statement period. Unlimited items: Withdrawals or transfers are unlimited and will not be subject to the Excess Item fee when made in person at a Midland States Bank location, at an ATM, by messenger, or by mailing a request or speaking to a telephone representative to have a check made payable to you and mailed to you. Transfers to repay loans at Midland States Bank are also unlimited. Excess Items: All withdrawals or transfers not described under Unlimited Items are limited to six (6) transactions per statement period. An Excess Item is a transaction over the six (6) transaction limitation. The following are examples of transactions subject to the limitation: Transfers by phone using automated banking service or speaking with a banker on the phone; Transfers or payments through online, mobile and text banking (including bill pay); Transfers to a checking account for overdraft protection coverage; Pre-authorized transfers and withdrawals (including recurring and wire transfers); Payments to third parties such as checks, drafts, or similar other transactions (counted when they are posted to the account and not when they are written); Debit or ATM card purchases that post to the account. The fee per Excess Item is $15. Fees could reduce earnings. Personal CDs and IRAs Variable IRA CDs Variable IRA CDs offer you the flexibility of building your retirement funds throughout the term of your Variable IRA CD. Account Details*: Term: 12 months Deposits: You may make deposits into your account. Withdrawals: If you withdraw funds, the normal early withdrawal penalties and IRS rules apply. Compounding Frequency: 3 months Variable Rate: At our discretion, we may change the interest rate on your account. Interest Crediting: Compound and credit to CD/ IRA, transfer to another Midland deposit account, ACH to another institution, or by check. Renewal: Automatic Renewal Fixed Rate CDs and IRA CDs Whether your objective is short-term growth or a long-range investment, a Midland Certificate of Deposit (CD) is a time proven savings standard to help you achieve your financial goals. Traditional and versatile, CDs offer rates, terms and returns you can depend on. In addition, a Midland CD is FDIC insured - making it a safe and secure investment that will complement your overall savings goals. Your certificate can also be classified as an Individual Retirement Account (IRA). An IRA offers attractive tax advantages as part of a tax-deferred retirement strategy. Account Details*: Terms: Beginning at 7 days Compounding Frequency: 1 month, 3 month, 6 month or 12 month options. Terms less than 31 days will be at maturity only. Interest Crediting: Compound and credit to CD/ IRA, transfer to another Midland deposit account, ACH to another institution, or by check. Renewal: Automatic Renewal Statements: Statements may be available for CDs when combined with checking and/or savings account statements. IRA statements are issued annually. *Minimum opening balance is $500 for CDs and CD IRA s (Variable IRA excluded). Variable IRA minimum opening balance is $100 and you can make contributions at any time into the Variable IRA. Variable IRA s mature every 12 months. All CD terms: Upon maturity, you have 10 days to change the terms of, or withdraw money from your CD or IRA. Interest is not paid during the grace period unless renewed. Withdrawals may reduce earnings. IRS Welcome Guide 7

10 penalties may apply to early withdrawals from IRAs. IRAs are available as a Traditional, Roth, SEP or Educational IRA. Early Withdrawal Penalties: Terms of 7-30 days will equal 100% of accrued interest. Terms of 1-3 months will equal 1 month of accrued interest. Terms of 4-6 months will equal 3 months of accrued interest. Terms of 7-17 months and Variable IRAs will equal 6 months of accrued interest. Terms of 18 months or greater will equal 12 months of accrued interest. Overdraft Protection It is our belief that we treat our customers how we want to be treated. You can count on us to communicate with you in a straight-forward manner, providing you with as much information as you would like - nothing hidden and no gimmicks. We apply this Believable Banking philosophy to our products and services - including overdraft protection services. Your Shield for Financial Protection Think of our services like an invisible shield that protects and provides security. We have developed an entire line-up of services that bear the burden of protecting you from unintentional mistakes, missed bill payments, fraud, identity theft, budgeting complexities, and low account balance issues, to mention a few. Identity Theft services are available with Liv Rewarded and Liv Unlimited personal checking accounts. Your Options. Your Choice. Below is a list of financial protection options available to you as a Midland States Bank customer. All qualified Midland States Bank checking account holders will automatically receive the protection provided by our Courtesy Overdraft Program. If you have enrolled in a less expensive alternative overdraft coverage program, such as Savings Transfer or Reserve Line of Credit, you will have added protection through the Courtesy Overdraft Program. We are always available to discuss options that may help strengthen your shield of financial protection. Believable Banking - Overdraft Protection Tools Online and Mobile Banking, Bill Pay and FinanceWorks allow you to transfer money between accounts, establish a budget, track spending and set balance alerts. Three Overdraft Protection Options Savings Account Transfer Set up an automatic transfer from your savings or money market account to cover an overdraft. Account Requirements: A Midland checking and either a money market or savings account Limit: Coverage is based on your available money market or savings account balance Transfer Amounts: $100 increments Transfer Fee: $10 per transfer Courtesy Threshold: $0 Daily Caps: None Activity Limits to Avoid Fees: A limit of 6 transfers per monthly statement cycle will prevent an excessive transfer fee from being applied. Reserve Line of Credit (Personal only) Apply for a Reserve Line of Credit to automatically cover an overdraft. Account Requirements: A Midland checking and reserve line of credit loan Limit: $500 to $2,500 Transfer Amounts: $100 increments Transfer Fee: $10 per transfer Courtesy Threshold: $0 Daily Caps: None Tied To Index: Yes, Wall Street Journal Prime Interest Rate Margin: 15% Variable Interest Rate: Yes. Will change with the Wall Street Journal Prime Rate Courtesy Overdraft Program Overdrafts are automatically covered as part of our standard practice. Account Requirements: A Midland checking account Limit: $500 - consumer; $1,500 - business Overdraft Fee: $31 per item Courtesy Threshold: No fee on overdrafts if the account has an aggregate negative balance of $5 or less Daily Caps: 4 overdraft charges per day Sustained Overdraft Fee: $31 will be charged every 5th business day of being overdrawn, through the 25th business day. Some restrictions may apply. Loans based on credit qualifications. Refer to the Courtesy Overdraft Policy for full details of the program. All qualified Midland States Bank checking accounts will automatically receive the protection provided by the Courtesy Overdraft Program. If you have enrolled in a less expensive alternative overdraft coverage program such as Savings Transfer or Reserve Line of Credit, you will have added protection through the Courtesy Overdraft Program. Sustained Overdraft Fees: Maximum of $155 will be charged per occurrence. Continuous overdraft begins the day of your first overdraft, per overdraft occurrence. How this charge is calculated: $31 every 5 business days, up to the 25th business day. (25 business days divided by 5 days = a total of five $31 charges) 8 Welcome Guide

11 Convenient Personal Services Everyone is looking for greater convenience with most things in life. We understand that and have applied this to banking. Easier access to your account information, the money you need, and bills that need to be paid, are just a few of the many convenient ways we have improved banking for you. Online Banking and Bill Pay Branch-free access. What s not to love? Anytime, anywhere access to all of your accounts. Within just a few minutes, you can check balances, transfer money, pay bills, view statements, view checks, stop payment on a check, check your budget, see upcoming bills, pay a friend for lunch, and update your accounting software with your bank account information. And all this functionality is available to you for free! Account Benefits: Monitor the daily activity in your accounts View your extended account history View current and past statements View images of your checks Set up a variety of activity alerts Pay bills online to anyone Get reminders and schedule bills for future and recurring payments Receive e-bills that you can view and pay immediately Pay other people directly through the other person s , mobile phone or directly to their bank account through Popmoney Transfer funds between your accounts at Midland and other banks, including multiple loan payment options. For example: Principal only payments. Manage your finances through FinanceWorks Sign up for Online Banking and Bill Pay 1 Visit and click Sign In at the top of page. Click Enroll from the pull down menu. 2 Click Begin and enter your information. 3 Read the Terms and Conditions and if you agree click Accept, then click Continue. 4 Your registration will be sent directly to our Online Banking Support Team for validation. Manage your money with FinanceWorks 1 Login to online banking at 2 Click on the Manage Money tab, followed by the FinanceWorks link. We highly recommend that you take the Tour to learn about all the great features. 3 Your Midland States Bank accounts and transactions will automatically be updated in FinanceWorks. 4 Navigate the features through the onscreen menus. Mobile Banking App We have upgraded our mobile banking experience. It s now available in a free* and easy to use app for your smartphone or tablet. All that is required is your Midland Online Banking account and a few minutes to download the app to your smartphone (iphone or Android ) or tablet (ipad, Android or KindleFire ). The Midland Mobile App is available from your device s app store. Using the Midland Mobile App, within minutes you can view recent purchases and deposits, make transfers, view check images, check loan accounts and make a loan payment. You can even pay your bills and manage your debit card reward offers. Earning cash back using your debit card reward offers is a smart way to save on those items you were going to buy anyway. Select from a variety of ever changing offers, and using our mobile app, you can accept which rewards you would like added to your debit card. When you make a qualifying purchase using your Midland debit card, the cash reward is credited to your checking account. No coupons to clip and handle just a simple swipe of your debit card gets you the reward to save you money. It really doesn t get much easier than that. And, as an added benefit, each offer includes a link to the nearest store location and complete details of the discount. If you have not downloaded our mobile app, you can still access our Mobile (Web) Banking through a secure site. All you need is a smartphone or tablet that can access the Internet through a web browser. The Mobile (Web) Banking experience is virtually the same as Online Banking. Simply open a web browser on your device and enter The same user ID and password used for your Online Banking is required. Once you are logged in, you can navigate the site through the easy-to-use menus and view balances, monitor transactions, transfer money and pay bills. And, just like Online Banking, your Mobile Banking is secure by using encrypted data to pass to and from your device. Welcome Guide 9

12 Install our Mobile Banking App After you have signed up for Online Banking, install the free* Midland Mobile App for your mobile device (smartphone and tablet). 1 Go to either the itunes store, Google Play or the Amazon App Store to get the app for your device type. 2 Search Midland States Bank Mobile Banking at your respective app store. Install the app to your device. 3 Your user name and password will be the same as you use for your Midland Online Banking. 4 For your security when using your device for the first time, you will be prompted to validate your identity. Just follow the prompts. Begin using Mobile (Web) Banking 1 After you have signed up for Online Banking, you can access your online banking account through your mobile device. Visit on your mobile device s browser. 2 Your user name and password will be the same as you use for your Midland Online Banking. 3 For your security when using your device for the first time, you will be prompted to validate your identity. Just follow the prompts. 4 View your account information and perform transactions. Text Banking Text Banking gives you account information within just a few seconds 365 days a year. Not too many things in life are this fast and convenient. Text Banking is the ideal way to get a quick confirmation on your account balances, to check if a recent transaction has cleared or to move money to your primary account quickly. You make the request by texting the bank one of a variety of commands, and get a response within seconds. Midland s Text Banking is free*, secure, available 24/7 and works on all major mobile providers. All you need is a mobile device that can receive text messages. Just activate your Text Banking account from your Midland Online Banking account and you re good to go. Set up your phone for Text Banking 1 Login to online banking at 2 Click on the Additional Services tab, click on Mobile and Text Banking link. Click the Activate button. 4 Enter your mobile phone number. 5 Read the Terms and Conditions and if you agree, click the checkbox. Click Next. 6 An activation code will be sent to your mobile phone. Enter your activation code and click Next. 7 Select your primary account and transfer source account. 8 Set up your alerts and click Finish. Text banking keyword commands BAL Primary account balance BAL ALL All account balances BAL CHK Checking account balances BAL SAV Savings account balances LAST Last 5 transactions for the primary account TRANS Transfer funds to primary account Example: TRANS 250 transfers $ from your source account to your primary account HELP Help on keywords STOP Deactivate service External Transfers Send money to and from your accounts at other financial institutions to your Midland accounts from within Online Banking. You can also make personal payments to other people as easily as sending an or text with Popmoney. Both are convenient and secure ways to send and receive money. Delivery of Funds Standard Delivery (3 business days) To bank account: The payment will be sent to your contact s bank account within 3 business days. To or mobile*: The recipient will be notified of the payment on the send date. Contacts will need to enable automatic deposits. Once automatic deposits are enabled, the payment will be sent to the contact s bank account within 3 business days. Express Delivery (Next business day) To bank account: The payment will be sent to 10 Welcome Guide

13 contact s bank account the next business day. To or mobile: The recipient will be notified of the payment on the send date. Contacts with automatic deposit enabled will see the payment in their bank account the next business day. Contacts without automatic deposit enabled cannot receive the payment until they provide their bank account information; once provided, the payment will be sent to the contact s bank account the next business day. See External Transfers and Popmoney Limitations and Service Fees within this guide for transfer limits and pricing details. *There is no charge from Midland, but message and data rates from your phone carrier may apply. Must be enrolled in Midland Online Banking to access the app. ipad and iphone are registered trademarks of Apple Inc. Android is a trademark of Google Inc. Kindle Fire logo are trademarks of Amazon.com, Inc. Bank by Phone Bank by Phone is free*, secure and helps you manage your accounts anywhere and anytime you want through the use of any touchtone phone. By having 24/7/365 access, this handy tool is invaluable when you are not near your computer or without your smartphone. With Bank by Phone you can access your account information and perform various functions such as transfering money between accounts. So, no matter where you are - work, vacation or at home - you can remain close to your money. By following the voice prompts, you will be able to navigate our Bank by Phone service effortlessly and you may select your voice prompts to be presented in English or Spanish. Bank by Phone offers you the ability get information on your checking, savings, money market, CD, IRA and loan accounts. Use our 24-hour Bank by Phone Call MY-MIDLAND ( ) to speak with a Customer Care Specialist to enroll and select a 4-digit code to access your accounts. 1 Press 1. 2 Select your language preference. 3 Select the menu for your service options. 4 Enter your account number. Change Bank By Phone PIN Code Account Information Bank Information Rate Information *There is no charge from Midland, but message and data rates from your phone carrier may apply. Must be enrolled in Midland Online Banking to access the app. ipad and iphone are registered trademarks of Apple Inc. Android is a trademark of Google Inc. Kindle Fire logo are trademarks of Amazon.com, Inc. Midland s Debit MasterCard DEBIT Midland s Debit MasterCard works like a check, only better. When you make purchases, the amount is deducted directly from your checking account - but you also enjoy added convenience and security protections. Just use your debit card when you are ready to pay. It works fast, so there s no need to write checks or fumble for change. Plus, you ll save on trips to the ATM and can leave your checkbook at home. Added Protection 1 4 * GHI 7 * PQRS * Funds Transfer 2 ABC 5 JKL 8 TUV Merchant Verification Debit Card Services Price Protection. Should you find a lower price for a new item within 60 days from the date of purchase using your eligible Debit MasterCard, you may be reimbursed for the price difference. Extended Warranty. Doubles the original manufacturer s or store brand warranty for up to one year when you pay with your eligible Debit MasterCard DEF 6 MNO 9 * WXYZ # Request Stop Payment Order Checks Satisfaction Guarantee. If you become dissatisfied with a product you purchase using your Debit Welcome Guide 11

14 MasterCard within 60 days of purchase, and the store will not accept a return, you may be eligible for a refund for the cost of the product up to $250. Zero Liability Protection. Whether you use Debit MasterCard to shop online, by phone or in a store, every purchase is backed by Zero Liability Protection*. That means you won t be held responsible in the event that someone makes unauthorized purchases with your card. Additional Multi-level Fraud Monitoring. MasterCard operates a sophisticated, multi-level fraud monitoring system to protect cardholders from data compromise and fraud. This includes many enhanced features including a tamper-evident signature panel, card validation code, hologram and more. To learn about all of these safety features, visit Tips For Responsible Use Keep your PIN private. Memorize it. Don t write it down and never tell it to anyone. Always take sales receipts. They may contain valuable information a thief could use to make purchases on your account via mail, phone or Internet. Record transactions in your check register as soon as possible. Remember to include any debit card fees that may apply, then store your receipts safely in case you need them later. Review your statement carefully. If you suspect a mistake, call Midland immediately. If your card is lost or stolen, contact Midland immediately. This reduces your liability if fraud losses occur. Personal Loans We offer a variety of personal lending options when you need money. Whether it is a want or a need, see Midland for your next loan. We ll help you with your application and offer quick decisions. Types of financing options: Midland Credit Cards Home Equity Loans and Lines of Credit Personal Installment Loans Vehicle Loans - Autos, Marine and RVs Mortgage Loans Visit for more details concerning Midland loans and credit card services. Business Banking Services Business Checking As your business grows, it s important that your checking account options reflect and complement your business strategies. Midland checking accounts provide your business with account options that work well as stand-alone accounts, or partners with other financial products and services for more sophisticated needs. These accounts maximize your cash position and increase efficiencies throughout your company. If you have one or multiple locations, we have the ability to help you set up checking accounts which provides automated cash transfers to and from investments, loan pay-downs and more, depending on your business needs. Pro Free 350 Checking Created for small to mid-sized businesses. Account Benefits: Up to 350 items per month included Monthly service charge: $0 Minimum opening deposit is $100. The first 350 transactions per month will not be charged a fee. Transactions include deposit tickets, deposited items, checks, ACH, wires and other transactions. A fee of $0.50 will be charged for each additional transaction over 350 per month. A $30 fee will be charged when account is closed within 180 days after opening. Pro Interest Checking Offering a generous number of items per month, plus earns interest. Account Benefits: Up to 250 items per month included Earns interest Monthly service charge: $15 Service charge will be waived with a minimum daily balance of $2,500, or a combined balance of $10,000 Monthly excess item fee: $0.25 per item for every item over 250 Minimum opening deposit is $100. A monthly service fee of $15 will be charged unless you maintain a minimum daily balance of $2,500 or a $10,000 combined daily balance in checking and savings accounts. The first 250 transactions per month will not be charged a fee. Transactions include deposit tickets, deposited items, checks, ACH, wires and other transactions. A fee of $0.25 will be charged for each additional transaction over 250 per month. A $30 fee will be charged when account is closed within 180 days after opening. Minimum daily balance to earn interest is $1. Accrual of interest on noncash deposits Interest begins to accrue no later than the 12 Welcome Guide

15 business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting Interest will be compounded every month. Interest will be added back to the principal every month. Effect of Closing If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Lawyer s Trust Account The Interest On Lawyers Trust Accounts (IOLTA) are limited to attorneys and law firms that maintain escrow funds for multiple clients. An IOLTA pools interest used for the deposit of nominal or shortterm client funds. The interest on an IOLTA is paid to the Lawyers Trust Fund of the state. The Lawyers Trust Fund is a tax-exempt, not-for-profit organization that uses the interest generated by IOLTA accounts to make charitable contributions to not-for-profit agencies that provide legal aid to the poor. Account Benefits: No minimum balance Unlimited monthly transactions Earns interest Monthly service charge: $0 Minimum daily balance to earn interest is $1. Accrual of interest on noncash deposits - Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Your interest rate may change at any time at our discretion. The interest rate and annual percentage yield for your account depend upon the applicable rate tier. The interest rate and percentage yield for these tiers may change. The interest rate for your account will be suspended in the event your account status becomes dormant. Compounding and Crediting - Interest will be compounded every month. Interest will be added back to the principal every month. Effect of Closing - If you close your account before interest is credited, you will receive the accrued interest. Balance Computation Method - We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Additional Terms - This account follows State regulated program rules, including the submittal of paid interest to the state IOLTA fund. Pro Connect Checking Commercial account designed for high activity and additional treasury management services. Account Benefits: Connect accounts for earnings credit to reduce fees Monthly service charge: $20 Service charge reduced based on number of monthly items and earnings credit Account transaction fees: Debits - Electronic item: $ Paid items (checks or debits): $0.20 Credits - Electronic item: $ Credits posted: $ Deposit ticket: $ Deposited item: $0.10 (in addition to credit or electronic credit posted) Minimum opening deposit is $100. Earnings Allowance (also known as earnings credit) - an earnings allowance is used to offset eligible fees. Your earnings credit is calculated by applying the earnings credit rate to the investable balance available for services in your account. The earnings credit rate appears on the client analysis statement for your account. The earnings credit rate is determined by the Bank and is subject to change at the Bank s discretion. You pay a service charge when your fees exceed your earnings allowance in a given month. Uncollected funds: Uncollected funds are funds the Bank treats as having not yet been collected, on the basis of the Bank s current collection schedule. Fees for the use of uncollected funds - The fee for using uncollected funds is based on a monthly average. On any day you did not use uncollected funds we assign a zero value. Midland s base rate (Wall Street Journal Prime Rate) plus 4% is applied to your average daily negative collected balance for the monthly statement cycle. The average daily negative collected balance is the sum of the negative collected balance at the close of business on each day of the statement cycle divided by the number of days in the cycle. Recoupment - The Recoupment fee is Explanation of Recoupment fee: The FDIC charges each insured bank a fee to cover its share of the cost of providing deposit insurance to depositors. The FDIC does not charge a bank s depositors for deposit insurance or require banks to pass the cost of deposit insurance on to their depositors. The FDIC does, however, permit a bank to recoup the cost of deposit insurance from its depositors, so long as the fee the bank charges its depositors does not reveal information that could be used to determine the bank confidential supervisory ratings or mislead depositors by implying the FDIC is charging the fee. The Bank assesses this Recoupment fee to partially recover insurance premiums it pays to the FDIC for deposit insurance. The amount of the Recoupment fee appears on the periodic statement or client analysis statement for your account and is based on the monthly average ledger balance maintained in your account. The Recoupment fee is subject to change by the Bank at any time without notice. A $30 fee will be charged when account is closed within 180 days after opening. Pro Zero Checking Created to prevent excessive balances to more effectively control distribution of funds. Account Benefits: A checking account in which zero balance is maintained by transfers of funds from a master account in an amount only large enough to cover checks presented Monthly service charge: $20 Minimum opening deposit is $100. A monthly service fee of $20 will be charged to your linked business analysis account called Pro Connect Business Checking. Funds are swept to and from the Pro Zero Business Checking as needed in order to cover expenses and maintain an ending daily balance of zero dollars. Pro Sweep Account Account providing investment opportunity for excess available funds at the close of each business day. This account is not FDIC insured, but funds are used to acquire investment grade corporate securities and/or mortgage securities. Account Benefits: Maximize funds by sweeping excess funds into investment account daily Welcome Guide 13