Training & Professional Development. July 2012 September 2013

Transcription

1 Training & Professional Development July 2012 September 2013 graduateschool.edu GRAD

2 From the CEO and President As we start another year, the federal community finds itself working in a challenging environment. It is more important now than ever before to enable and support a well-trained, technically proficient workforce that can help agencies meet mission-critical objectives. Graduate School USA is prepared to help with the challenges that lie ahead for federal managers and employees at all levels. Our long history has deepened our experience and focus and shaped our ability to help government make the most of its training resources. We help you succeed by teaching high-level critical-thinking skills and providing federal employees with the training needed to meet their goals; by assisting with reduction-in-force strategies and succession planning; and, in general, by helping you accomplish more with less. This 2013 catalog contains the complete list of services available through our Center for Government Training and Professional Development. These include daytime training courses, certificate programs, assessment tools, and long-term leadership development programs. Our broad curriculum ensures that you will find the courses you re looking for, available with formats and schedules that respond to both personal and organizational needs. As always, our curriculum is constantly reviewed and updated as needed to meet new federal mandates and to be in line with the latest best practices. More delivery options are now available, including distance education and on-site training to save on travel expenditures. Our depth of course offerings in the federal space remains unmatched, and we look forward to meeting government s challenges with you in the year to come. Jerry Ice, Ed.D. CEO and President

3 What s New in 2013 COMMUNICATION AND PROFESSIONAL SKILLS Course Code Course Title Page ADMB8146D Critical Thinking 23 WRIT7031A Writing 38 ADMB8129D Problem Solving 25 WRIT7109A Writing Coach (For more information, visit graduateschool.edu/distance) FEDERAL ACQUISITION AND CONTRACTING Course Code Course Title Page ACQI7222D Contracting Officer s Representative Course 45 FEDERAL HUMAN RESOURCES MANAGEMENT Course Code Course Title Page STAF9201D Advanced Personnel Security Adjudication 85 STAF9203D Advanced Personnel Security and Suitability Adjudication 86 STAF8215D Personnel Security Adjudication 86 STAF8220D Personnel Security and Suitability Adjudication 86 STAF8203D Fundamentals of Conducting a Personnel Security Interview 87 STAF8226D Understanding the Personnel Security Program 87 STAF8210D JCAVS/JPAS Training 87 FEDERAL FINANCIAL MANAGEMENT (For more information, visit graduateschool.edu/distance) Course Code Course Title BUDG8140A BUDG8120A FINC8121A ACCT7101A BUDG8122A FINC7080A SECURITY Budget Execution Budget Formulation Federal Appropriations Law Introduction to Federal Accounting Introduction to Federal Budgeting Introduction to Financial Management Course Code Course Title Page SRTY8201D Building a Better Security Program 216 SRTY7201D Counterintelligence for the Security Professional 216 SRTY7204D Industrial Security for Government Personnel 217 SRTY7205D Information Security Course 217 SRTY7222D Physical Security and the Protection of Classified Materials 217 SRTY7224D Security Specialist Course 218 SRTY7225D Understanding NISPOM Requirements 219 SRTY7215D DD Form 254 Course 219 GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 1

4 graduateschool.edu/certi cates Certificate of Accomplishment Programs BUSINESS ANALYSIS...21 FEDERAL FINANCIAL MANAGEMENT Master Certificate in Federal Financial Management (MCFFM) FEDERAL HUMAN RESOURCES MANAGEMENT...89 GRANTS MANAGEMENT INFORMATION TECHNOLOGY Enterprise Architecture Project Management LEADERSHIP, SUPERVISION, AND MANAGEMENT CERTIFICATE Team Leader Certificate Program Supervisor Certificate Program Manager Certificate Program PERSONAL PROPERTY MANAGEMENT PROGRAM AND MANAGEMENT ANALYSIS PROJECT MANAGEMENT STANFORD ADVANCED PROJECT MANAGEMENT...13 John Williams for Federal Human Resources Management GRADUATE SCHOOL USA July 15, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

5 graduateschool.edu/newcourses Table of Contents About Graduate School USA WHAT S NEW IN CERTIFICATE OF ACCOMPLISHMENT PROGRAMS...2 TABLE OF CONTENTS...3 CAPABILITIES ON-SITE TRAINING AND CUSTOMIZED SERVICES MOBIS...8 ACCREDITATION AND APPROVALS...9 ACADEMIC PROGRAMS DISTANCE EDUCATION INTERNATIONAL INSTITUTE STANFORD ADVANCED PROJECT MANAGEMENT NATIONAL FAIR HOUSING TRAINING ACADEMY AWARD-WINNING INSTRUCTORS OFFICE LOCATIONS Course Information BUSINESS ANALYSIS COMMUNICATION AND PROFESSIONAL SKILLS General Skills...23 Presentation Skills Interpersonal Skills Communication Skills Writing Skills...33 FEDERAL ACQUISITION AND CONTRACTING FEDERAL HUMAN RESOURCES MANAGEMENT Human Resources Management Recruitment and Placement...60 Classification and Compensation...68 Employee and Labor Relations Employee Benefi ts Administration Equal Employment Opportunity Human Resources Development Employee Retirement...82 Personnel Security...85 FEDERAL FINANCIAL MANAGEMENT Federal Accounting Federal Appropriations Law...94 Federal Budgeting...96 General Financial Management Federal Travel Management GOVERNMENT AUDIT TRAINING INSTITUTE Foundation Courses Intermediate Courses Advanced Courses Courses for All Levels GRANTS MANAGEMENT INFORMATION TECHNOLOGY Microsoft Applications Desktop/Internet Publishing Collaboration Software Geographic Information Systems (GIS) Information Security Cloud Computing Industry Certification Enterprise Architecture LEADERSHIP AND MANAGEMENT Transition Courses Skill Courses Leadership Skill Courses Performance Skill Courses Teams Skill Courses Problem Solving/Decision Making FranklinCovey Courses Long-Term Leadership Development Senior-Level Courses and Seminars Stanford Advanced Project Management Program Assessment Tools PROGRAM AND MANAGEMENT ANALYSIS PERSONAL PROPERTY MANAGEMENT PROJECT MANAGEMENT SECURITY General Information GENERAL INFORMATION REGISTRATION FORM INDEX GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 3

6 About Graduate School USA graduateschool.edu An active learning community for nine decades, Graduate School USA is a comprehensive educational institution well respected by the community it serves. Our range of programs and services includes continuing education, academic programs, career development, and certificate programs all designed to serve the needs of organizations and individuals in both government and the private sector. GRADUATE SCHOOL USA GRADUATE SCHOOL USA MISSION Graduate School USA is an independent, educational, nonprofit institution headquartered in the nation s capital with additional sites strategically located throughout the U.S. The School engages a diverse student population through innovative, as well as proven, approaches to teaching and learning that take advantage of its locations, its network of public and corporate leaders and practitioners, state-of-the-art technologies, and connections with major employers. The School provides a broad array of learning opportunities in formats accessible to adult learners everywhere through affordable training programs, continuing education courses, executive and leadership development programs, and credit offerings at the certificate and associate degree levels. By providing challenging education and training opportunities to aspiring and seasoned professionals, Graduate School USA prepares individuals to enter and advance in careers in government, as well as related pursuits with private and not-for-profit organizations. Working adults enhance career skills and abilities, develop new competencies and qualifications, and expand their understanding of the ideals of a democratic society. Education, training, and consulting services position governments and organizations to operate more effectively and efficiently in reaching mission-critical goals. The School fosters individual and organizational success through a supportive, practitioner-centered environment where public service is revered and learners become leaders. With unparalleled access to developments in the workplace, Graduate School USA maintains up-to-date curricula, allowing learners to remain current at every stage of their career and personal development, be successful in meeting employment requirements, and contribute to organizational effectiveness. GRADUATE SCHOOL USA INSTITUTIONAL GOALS Develop and deliver high-quality curricula, programs, and support services that prepare learners for lifelong professional and personal success, particularly in government careers. Provide broad and varied learning experiences that develop career leadership potential in government organizations and other related entities that serve Washington, DC, the nation, and the world. Deliver to organizations training, education and consulting services which build a knowledgeable, skilled workforce to more effectively and efficiently meet mission-critical goals. Teach public servants and other public-sector-related professionals the ethics and values appropriate to responsible governments serving the public good. Continually innovate to enhance the quality of the learning environment and the diversity of learning approaches to meet the needs of adult learners. Ensure that programs and services remain relevant to the communities, organizations, and markets we serve. Continually and consistently assess and improve programs and services to ensure desired learning outcomes. Provide and sustain a culture of exceptional customer service and responsiveness that meets the educational and business needs of those we serve. Ensure a sound fiscal environment and make strategic investments for a strong future. Attract, develop, and retain highly qualified, diverse faculty and staff who are committed to our mission, who create a learning environment which is supportive, challenging, and rigorous, and who value service to others. OUR PROMISE Our mission, vision, and institutional purpose are focused on positioning government departments and organizations to operate more effectively and efficiently in reaching missioncritical goals. We thank you for your interest in Graduate School USA s courses and programs we continuously strive to ensure we exceed your expectations. GOVERNMENT TRAINING AND PROFESSIONAL DEVELOPMENT Graduate School USA s Government Training and Professional Development division provides career-related courses and staff development programs to meet the unique needs of federal departments, agencies, and contractors. The courses and programs listed in this catalog are designed to improve individual performance and assist government agencies in operating more efficiently GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

7 graduateschool.edu CAPABILITIES and effectively in achieving their goals. Our broad curricula include many government-focused topics, and any course can be customized to meet specific requirements. Courses, certificate programs, and long-term leadership development programs position individuals for career advancement by helping them improve job performance. Course content and methodology address the core competencies required for many federal occupations and prepare learners for tasks they will perform on the job. As experienced practitioners in their fields, all Graduate School USA instructors bring real-world expertise to the classroom and provide learners with practical guidance. Most of the daytime classroom courses listed in this catalog are available through GSA Supply Schedule 874 (MOBIS contract number GS-10F-0228P) for on-site delivery at any location in the world. By bringing Graduate School USA courses to your office or field site, you can realize many benefits, as described on page 8. We will work with your organization to develop a performance-based solution focused on the achievement of your training objectives. DISTANCE EDUCATION In addition to the daytime classroom courses listed in this catalog, we offer many distance education courses for individuals who prefer distance education courses or who cannot attend a classroom course due to time, travel, or budget constraints. Please visit graduateschool.edu/distance for more information. ACADEMIC PROGRAMS The Academic Programs division of Graduate School USA offers degree programs, certificates, and courses designed to help working adults develop essential competencies for careers in the government, as well as private business and not-for-profit organizations. Personal development, social responsibility, ethical behavior, and leadership are areas of emphasis. Please see page 10 and also visit graduateschool.edu/academic, for additional information. EVENING AND WEEKEND PROGRAMS (Washington, DC, area) Our Evening and Weekend Programs provide continuing education in Washington, DC, to individuals pursuing personal or professional interests. Over 300 different courses are offered annually, including beginning, intermediate, and advanced level courses in ten foreign languages. To learn more, visit graduateschool.edu/evening. INTERNATIONAL INSTITUTE For fifty years, the School s International Institute has delivered courses, educational exchanges, and customized services to U.S. agencies, international organizations, and nations around the world. Additional information about the Institute is available on page 12 and also at graduateschool.edu/ii. CUSTOMIZED SERVICES Graduate School USA can manage mission-critical training centers, aid in the implementation of professional development programs in government agencies, and perform other professional services. These services include instructional support, provision of course materials, student registration, customer service, logistical and travel administration, and conference planning and management. STANFORD ADVANCED PROJECT MANAGEMENT Created and developed as a partnership between the Stanford Center for Professional Development and IPS Learning, the Stanford Advanced Project Management (SAPM) Program has now been tailored for the government community in collaboration with Graduate School USA. The new standard in project management education, this innovative program brings a practical, results-driven approach to improving organizational performance. More information is available on page 13 and also at graduateschool.edu/sapm. NATIONAL FAIR HOUSING TRAINING ACADEMY The Patricia Roberts Harris National Fair Housing Training Academy (NFHTA) was created by the Department of Housing and Urban Development s (HUD) Office of Fair Housing and Equal Opportunity (FHEO) in May Graduate School USA manages the Academy s training, curriculum support, and related services. More information is available on page 14 and at graduateschool.edu/nfhta. ON-SITE Most of the classroom courses in this catalog are also available for on-site training. By bringing Graduate School USA courses to your office or field site, you can realize significant benefits when compared to sending many employees to separate open enrollment training courses or to a distant location. More information is available on page 6 and also at graduateschool.edu/onsite. GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 5

8 graduateschool.edu/customize Customized Services and On-Site Training Graduate School USA s Customized Services assist you in meeting organizational performance objectives that align with mission and strategic goals. We employ state-of-the-industry approaches to learning and development (assessment, design, development, implementation, and evaluation) that ensure your specific requirements are met. Customization Needs assessment and analysis (including use of our Leadership Effectiveness Inventory, a 360-degree assessment tool designed around OPM core qualifications and competencies) Instructional Systems Design that builds a learning solution for you Tailored and fully customized courses leveraging content and business cases from over 400 of our courses, from your organization, and from best practices in government and industry Training Center Management Assessment, course design and development, evaluation, and ROI Student registration and customer service Instructional support and course material management On-site distance education delivery support Event planning and management Program and project management Financial and customer service GRADUATE SCHOOL USA Flexible delivery modalities including instructorled, interactive e-learning, and independent study and self-paced packaged courses Program and project management Career Transition Services Talent management initiatives Design and delivery of customized career venture workshops for impacted employees embarking upon major career transitions Management and senior executive coaching Career center management On-Site Training By bringing Graduate School USA courses to your office or field site, you can realize many benefits. Most of the classroom courses in this catalog are also available for on-site training GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

9 graduateschool.edu/onsite Helping you meet organizational performance objectives. Benefits Graduate School USA s customized and on-site training options provide you with a wide range of benefits. Cost Savings Eliminate travel costs like employee airfare, transportation, hotel, meals, parking, and rental cars. Maximize employee time with no travel time, overtime, compensatory pay, or weekend travel. Retain complete control with pricing levels based on the number of participants. Get government discounts through the use of GSA Federal Supply Schedule 874. Convenience You choose the best time to learn based on your employees workloads and schedules. You eliminate the hassles of traveling to an off-site location for training. You benefit from training scheduled to fit your normal workday (or any time you choose, including weekends). You experience turnkey delivery pick the training, time, and place, and we handle the rest. Relevance Tailor off-the-shelf training and incorporate examples and content specific to your agency. Specialized client services include assistance with site selection, scheduling, marketing, and more. Select from a variety of delivery formats including instructor-led, Web-based, CD-ROM, and other distance education models. MOBIS GSA Schedule 874 CONTRACT NUMBER GS-10F-0228P and GS-02F-0107N Our GSA Schedule services include: A full range of consulting, facilitation, and training capabilities to provide our clients with the full spectrum of training services. Graduate School USA incorporates over ninety years of service to the federal government into the development of learning objectives, curriculum design, and training delivery. We also offer DAU and FAI-certified DAWIA and FAC Acquisition Workforce Training. For more information about Customized Services and to schedule a no-charge initial consultation, Marsha Waters-Fisher at [email protected], or call (202) Need a Price Quote? Contact our Customer Support Center at (888) or complete the Contract for Training at Your Location Inquiry Form on our website at graduateschool.edu/quote. GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 7

10 graduateschool.edu/mobis Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874 Graduate School USA holds GSA contract numbers GS-10F-0228P and GS-02F-0107N, providing Federal Supply Schedule 874, MOBIS. This program offers a full range of management and consulting services that can improve a federal agency s performance and aid it in meeting mission goals. Consultation Services (SIN 874-1) Consultation with government agencies to develop strategic plans, process and productivity improvement, performance measures and indicators, data collection and analysis systems, and management and information systems. Consultation on structure and components of human resources development programs to strengthen management and to provide for management succession planning. Executive/ management coaching services. Facilitation Services (SIN 874-2) Facilitation among governments and with federal agencies to identify and prioritize technical assistance and development needs, develop strategic and project plans, allocate resources, and construct evaluation protocols. Plan and facilitate sector and cross-sector meetings and conferences, establish objectives and agendas, moderate sessions, manage and record session proceedings, prepare reports for dissemination, and conduct post-meeting briefings. Facilitate experiential learning teams, training sessions, and other learning activities in support of strategic plans. Training Services: Instructor-Led Training (SIN 874-4) Instructor-led and Web-based training and education courses, course development, commercial off-the-shelf (COTS) training, and/or educational courses that are delivered in a traditional classroom setting or conference/seminar. Learning is also available as Web-based delivery. Professional services can support planning, creating, and executing subject-matterspecific training and/or educational courses. Training Center Management Graduate School USA manages agency training centers that deliver a broad range of customized career development services. Our on-site training center administration support services provide agencies with knowledgeable, flexible, and dependable solutions that fulfill employee development and staffing requirements. Some of the services we provide include: Training Center Staff Support Facilities Management Competency-Based Organizational Development Facilitation Workforce Assessment Customized Course Development and Delivery Learning Management System Administration Career and Work/Life Counseling Services On-Site Distance Learning Delivery Support For more information, please call (202) DAU, FAI-Certified DAWIA, and FAC Acquisition Workforce Training (SIN 874-8) Graduate School USA offers training courses certified by the Defense Acquisition University and that comply with the Federal Acquisition Institute s policies. We help acquisition professionals at all levels meet requirements for certification under the Defense Acquisition Workforce Improvement Act s standards for education and training. GRADUATE SCHOOL USA For additional information or price quotes, contact our Customer Support Center at (888) or complete the Contract for Training at Your Location Inquiry Form on our website at graduateschool.edu/quote GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

11 graduateschool.edu/accreditationapprovals Accreditation and Approvals Individuals who enroll in our non-credit courses are working professionals who come to us for relevant careerspecific courses and certificates that will advance their career and personal goals. To ensure we meet their needs, Graduate School USA has secured reputable accreditation and approvals from recognized external organizations. These organizations are highlighted below and further explained on our website at graduateschool.edu/accreditationapprovals. We are committed to meeting the standards and requirements set by these organizations to ensure the best possible learning outcomes for our students. Accreditation Graduate School USA is accredited by the Commission of the Council on Occupational Education (COE), a national accrediting body recognized by the Department of Education. Communications and complaints should be addressed to: Council on Occupational Education, 7840 Roswell Road, Building 300, Suite 325, Atlanta, GA 30350; (800) Graduate School USA is licensed by the DC Education Licensure Commission. ACE CREDIT The American Council on Education s College Credit Recommendation Service (ACE CREDIT) has evaluated and recommended college credit for a number of Graduate School USA courses. The American Council on Education, the major distance education coordinating body for all of the nation s higher-education institutions, seeks to provide leadership and a unifying voice on key higher-education issues and to influence public policy through advocacy, research, and program initiatives. Business Analysis Graduate School USA is an Endorsed Education Provider of the International Institute of Business Analysis (IIBA), and is dedicated to serving business analysis professionals. We offer courses aligned with the IIBA s Business Analysis Body of Knowledge (BABOK ) and grant continuing development units (CDUs). DANTES Many credit-bearing distance education courses offered by Graduate School USA are featured in the Defense Activity for Non-Traditional Education Support (DANTES) Catalog of Nationally Accredited Distance Learning Programs (NADLP). This catalog is available at all military education service centers and online at Project Management Graduate School USA offers an extensive curriculum in project management, including daytime, evening, and distance education courses. We are a Global Registered Education Provider (REP) of the Project Management Institute, Inc. (PMI ), and we offer courses with professional development units (PDUs). NASBA Graduate School USA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to: National Registry of CPE Sponsors, 150 Fourth Avenue, Suite 700, Nashville, TN Website: In addition, Graduate School USA has sponsorship agreements with the New Jersey, New York, and Texas Boards of Accountancy, which recognize us as an approved source for continuing financial and auditing professional education. All of the NASBA-registered sessions listed in this catalog are instructor-led/group-live programs unless otherwise noted. National Contract Management Association Graduate School USA is an education partner with the National Contract Management Association (NCMA). NCMA was formed in 1959 to foster the professional growth and educational advancement of individuals in the contract management profession. Defense Acquisition University Graduate School USA is an approved Equivalent Provider of the Defense Acquisition University. The partnership provides a continuum of course work to support the consistent and continuous development of the Defense Acquisition Workforce s capabilities as they relate to effectively and efficiently implementing the Defense Acquisition System. GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 9

12 Academic Programs graduateschool.edu/academic The Academic Programs division (APD) of Graduate School USA offers courses, certificates, and degree programs designed to help working adults in the Washington, DC, metropolitan area develop essential competencies for careers in the government, private businesses, and nonprofit organizations. Center for Health Sciences graduateschool.edu/health The Center for Health Sciences offers programs that have been carefully selected and designed for aspiring healthcare professionals to gain industry-required knowledge and skills. Degree Programs Medical Laboratory Technician Associate of Applied Science Degree Medical Assistant Associate of Applied Science Degree Certificate Programs Electrocardiographic (ECG) Technician Certificate Program Medical Office Administrative Assistant Certificate Program Phlebotomy Technician Certificate Program Management graduateschool.edu/management Our Management Department offers certificates and degree programs in accounting and related areas to help students understand, analyze, and help improve organizations. Degree Program Accounting Associate of Applied Science Degree GRADUATE SCHOOL USA Certificate Programs Federal Accounting Certificate Contracting Certificate Internal Revenue Agent Certificate Auditing Certificate For more information: graduateschool.edu/academic (202) The associate of applied science degrees in Accounting, Medical Laboratory Technician, and Medical Assistant, and the certificate programs in Accounting, Contracting, Phlebotomy, Electrocardiographic Technician, and Medical Office Administrative Assistant, have been approved by the Commission of the Council on Occupational Education GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

13 graduateschool.edu/distance Distance Education and Self-Paced Courses Often, the biggest hurdle to obtaining workforce training is accessibility matching delivery of the course content to a format that meets the needs of students and agencies. Reduced training and travel budgets, scheduling conflicts, and the need to keep employees in the office as much as possible are just a few of the contributing factors. Graduate School USA provides distance education using several delivery methods to address and overcome these challenges. Take Courses Online Our online delivery platforms present a variety of learning solutions synchronous, asynchronous, and blended that interactively engage participants throughout the training session. Classes use multimedia capabilities such as video and audio streaming, software simulations, applications sharing, and more. Some online courses are even live! In live courses, participants can interact with the instructor in real time as well as collaborate with other students, share files, participate in chat and polling exercises, and access archived sessions for review. Take Courses without a Computer We also offer distance education and self-paced courses that are delivered without the need for the Internet or even a computer. These courses provide training using traditional delivery mechanisms that have been proven effective for Graduate School USA students for over seventy years. Primarily text-based, these courses are a convenient and flexible way to meet your education and training needs, allowing you to learn at your own pace and on your own schedule when and where it is most convenient for you. Take Advantage of Your Mobile Device Several of our online courses also open the possibilities for mobile learning. Mobile learning allows your team to stay connected to their course work while they are on the go. Our courses hosted on Adobe Connect and Blackboard platforms are accessible from ipads, ipods, Androids, and BlackBerry tablets. Students may participate in live sessions via their devices, and ask and answer questions or view the instructor s live lecture and slides. Other courses allow students to use their mobile devices to watch recorded lectures, take quizzes, and participate in moderated discussions. For more information: graduateschool.edu/distance [email protected] (866) Graduate School USA provides courses through distance education in the following curriculum areas: Accounting/Budget/Finance Auditing Communication Human Resources Information Technology Management and Supervision Math and Science Paralegal Studies Project Management GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 11

14 International Institute graduateschool.edu/ii The International Institute promotes international cooperation and understanding through the exchange of knowledge. Professional Development and Educational Exchanges The International Institute designs and administers exchange programs for U.S. government agencies, foreign governments, international nongovernmental organizations, and groups. Programs may include orientations, meetings, workshops, online programs, seminars, and observational study. Our goal is to offer participants the opportunity to interact and share best practices with their counterparts. Capacity Building With experience working with more than 100 countries, access to approximately 800 learning programs and courses, and a multilingual staff, the International Institute has the ability to quickly develop customized programs that build the capacity of individuals and institutions. Governance In partnership with governments and institutions, Graduate School USA works to build institutional capacity so governments are responsive, transparent, and accountable to their citizens. Health Graduate School USA offers health degrees and certificate programs, as well as a diverse curriculum, to support and strengthen institutions ability to provide quality healthcare. Indefinite Quantity Contracts, General Services Administration Contracts, and Certifications Graduate School USA has successfully partnered on winning IQCs with a number of organizations, including Booz Allen Hamilton, Tetra Tech ARD, and the International Executive Service Corps. Graduate School USA is approved under categories 874.2, 874.3, 874.4, and of the General Services Administration (GSA) Federal Supply Schedule 874, Mission Oriented Business Integrated Services (MOBIS). Our contract is GS-10F-0228P. In 2011, Graduate School USA was awarded a Certificate for the International Exchange of Personnel for Overseas Organizations from the State Administration of Foreign Experts Affairs of the People s Republic of China. Stay connected with the International Institute s programs and activities! Sign up to receive regular updates by opting in at graduateschool.edu/ . GRADUATE SCHOOL USA Contact Information USA LOCATIONS Washington, DC, Office Phone: (202) or (888) Fax: (202) [email protected] Honolulu Office Phone: (808) Fax: (808) [email protected] CHINA LOCATION Beijing Representative [email protected] GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

15 graduateschool.edu/sapm Stanford Advanced Project Management Created and developed as a partnership between the Stanford Center for Professional Development and IPS Learning, the Stanford Advanced Project Management (SAPM) Program has now been tailored for the government community in collaboration with Graduate School USA. This program blends Stanford University s elite academic theory and learning with real-life processes, tools, and leadership skills to educate and empower individuals, agencies, and organizations to successfully execute strategies through projects, programs, and portfolios. The result is a dynamic curriculum that allows learners to gain the expert instruction, insight, and influence to effectively implement strategies and achieve results, while becoming more effective leaders and team members. Participants in the SAPM Program have the ability to take individual courses or pursue the Stanford Certified Project Manager (SCPM) credential. The SAPM Program builds upon the fundamental project management methodologies covered by the Project Management Institute s (PMI ) Project Management Body of Knowledge (PMBOK ). Though a PMP certification is not required for admission, equivalent industry experience and training is strongly recommended. This program focuses on project and program execution at the advanced level and does not overlap with the PMBOK but provides a complementary curriculum for government leaders. SAPM CURRICULUM PATH Follow the path to earn your Stanford Certified Project Manager (SCPM) certificate: Required Courses Managing without Authority Financial Mastery for Projects Elective Courses (3 required) Mastering the Project Portfolio Leading Effective Teams Converting Strategy into Action Executing Complex Programs Mastering the Integrated Program Leadership for Strategic Execution See page 180 for a complete listing of all SAPM courses. Leveraging the Customer Relationship The Strategic PMO Stanford Advanced Project Management (SAPM) courses are available through Graduate School USA by contract only. Please contact Marsha Waters-Fisher at (202) or [email protected]. Visit graduateschool.edu/sapm for more information. GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 13

16 National Fair Housing Training Academy graduateschool.edu/nfhta The Patricia Roberts Harris National Fair Housing Training Academy (NFHTA) was created by the Department of Housing and Urban Development s (HUD) Office of Fair Housing and Equal Opportunity (FHEO) in May Since 2007, Graduate School USA has managed the Academy s training, curriculum development, and related support services. The mission of the National Fair Housing Training Academy is to ensure consistent and prompt enforcement of fair housing laws through the professional training of HUD, state, and local civil rights investigators, who are the Fair Housing Assistance Program s (FHAP) enforcement partners. National Fair Housing Training Academy instruction also focuses on a critical and related area the development of fair lending practices for housing. Courses such as Fair Housing Law and Ethics, Theories of Proof and Data Analysis, and Eff ective Intake for Fair Housing Complaints address the specific legal, psychological, and practical knowledge and tools required by investigators. Selected Fair Housing Courses Advanced Accessibility for Investigators Advanced Conciliation for Investigators Effective Intake for Fair Housing Complaints Fair Housing Law and Ethics Legal Training for Public Attorneys in Fair Housing Cases Interviewing Techniques Theories of Proof and Data Analysis The Leadership Challenge Workshop for Fair Housing Leaders For additional course information, visit GRADUATE SCHOOL USA GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

17 graduateschool.edu/instructors Award-Winning Instructors Graduate School USA instructors are drawn from government, academia, and the private sector. Skilled practitioners in their fi elds, they bring real-world experience to the classroom, delivering thousands of open enrollment and contract classroom courses each year. They are respected not only for their instructional abilities and subject matter expertise, but also for their emphasis on providing current and job-related information and skills to the government sector. Meet some of the winners of our 2011 Instructor Excellence Awards, honored for their outstanding commitment to teaching excellence. Frank Crawford Frank Crawford provides training and technical assistance to U.S.-affi liated insular organizations through our Pacific and Virgin Islands Training Initiative (PITI-VITI). The president of Crawford & Associates, P.C., he is currently the chairman of the AICPA National Governmental Accounting and Conference Planning Task Force. Frank s sessions are definitely not boring! say course participants. I feel much better about my career in the future than I did before taking this course. Felix Garza Felix Garza brings thirty years of experience and a wealth of knowledge to Graduate School USA s classrooms. He often draws from his federal career, having served in a variety of senior-level managerial positions with the Office of Personnel Management. Felix has taught sessions of Federal Staffing and Placement nationwide for clients including Air Force bases, the USDA Forest Service, the Internal Revenue Service, and the U.S. Navy. His students credit him with an uncanny ability to relate the knowledge of the course to his incredible wealth of experience. Geraldine Keenan A long career in federal human resources management with the Department of Defense, with particular expertise in the areas of staffing and classification, supports Geraldine Keenan s stellar teaching skills. An instructor with broad practical experience, she shares her knowledge of complex and changing federal regulations with curriculum and helps us keep our courses up-to-date. Students praise her teaching style, personality, and wealth of knowledge. Whenever and wherever she teaches, we get name requests for her return. Daryle Parks Daryle Parks has extensive experience as a labor and employee relations specialist, and her ability to stay on the cutting edge of regulatory changes that affect her field makes her a valued teacher and colleague. She brings her federal HR background with the Forest Service and OPM to the classroom. A great presenter! students have said. Students regard her as a mentor and role model, even telling us Daryle s class was the best training I have ever had. Gordon C. Rollins A Graduate School USA instructor since 1988, Gordon C. Rollins has emerged as one of the most respected faculty in the School. He specializes in employee and labor-management relations, and has over twenty years of experience as an Adjutant General with the U.S. Army. Participants appreciate the professional experiences he brings to the classroom that relate directly to situations they face in their daily work lives. Gordon has been described as dynamic and knowledgeable by students. He excels at adult learning principles, says one happy course participant, and I will seek out courses he instructs. Michael Snider No passive learning is Michael Snider s classroom focus. Participants in his leadership courses find themselves looking beyond boundaries and leaving class with new goals and ideas for better serving their agencies. His twenty years of experience and training in team building, team leadership, and facilitation benefit our class participants in a myriad of ways. Mike is passionate and effective, say his students, and he inspires them to work toward change. GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 15

18 Office Locations Graduate School USA at Atlanta 245 Peachtree Center Avenue NE Suite 2100, Marquis One Tower Atlanta, GA Phone: (404) Fax: (404) graduateschool.edu/locations Graduate School USA at Chicago 122 South Michigan Avenue Room 1070 Chicago, IL Phone: (312) Fax: (312) Graduate School USA at Dallas Plaza of the Americas Building 600 North Pearl Street Suite 660 Dallas, TX Phone: (214) Fax: (214) Graduate School USA at Denver West Alameda Parkway Suite 301 Lakewood, CO P.O. Box Denver, CO Phone: (866) Fax: (720) Graduate School USA at Honolulu Pioneer Plaza 900 Fort Street Suite 1540 Honolulu, HI Phone: (808) Fax: (808) Graduate School USA at Philadelphia 150 South Independence Mall West Suite 674 Sixth and Chestnut Streets Philadelphia, PA Phone: (215) Fax: (215) GRADUATE SCHOOL USA Graduate School USA at San Francisco 188 Spear Street* Suite 200 San Francisco, CA Phone: (415) Fax: (415) *Note: Building address has changed but location is still the same. To learn more about our training locations and to nd further information on local hotels, directions, transportation, parking, etc., please visit graduateschool.edu/locations or call our Customer Support Center at (888) 744-GRAD. Graduate School USA at Washington, DC Capital Gallery Building 600 Maryland Avenue SW Washington, DC Phone: (202) Fax: (866) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

19 This is the ROI we ve been looking for. Smart investments in training have real impact. Select from over 600 courses, or customize to maximize your return. Learn more at graduateschool.edu/roi or call GRAD. GRADUATE SCHOOL USA Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 17

20 Business Analysis SECTION CONTENTS Business Analysis: Overview (PGMT7400D) Business Analysis Planning Workshop (PGMT8321D) Eliciting and Communicating Business Requirements (PGMT8322D).. 19 Requirements Analysis, Solution Assessment, and Validation (PGMT8323D) Certifi ed Business Analysis Professional Exam Prep (PGMT8023D).. 20 CERTIFICATE OF ACCOMPLISHMENT IN BUSINESS ANALYSIS BUSINESS ANALYSIS Graduate School USA is an Endorsed Education Provider of the International Institute of Business Analysis ( and offers training that provides continuing development units (CDUs). Take four courses and receive a Certificate of Accomplishment in Business Analysis. We can schedule on-site or online training that is customized for your organization. We offer the Certified Business Analysis Professional Exam Prep (PGMT8023D) course to help candidates achieve international certification. For more information on certification, visit the IIBA website GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

21 graduateschool.edu/busanalysis BUSINESS ANALYSIS: OVERVIEW PGMT7400D Develop a fi rm foundation in the principles and practices of business analysis the critical process of identifying business improvement needs and developing projects to satisfy those needs. The business analyst serves a critical role as the bridge between organizational stakeholders and solution providers, including contractors, to identify business process improvement opportunities, gather and analyze business requirements, and communicate and assist in implementing the solution package. This workshop complies with version 2.0 of the Guide to the Business Analysis Body of Knowledge (BABOK ) and is part of the Certificate of Accomplishment in Business Analysis. Describe the BABOK Identify the value of business analysis in today s challenging environment Identify the key responsibilities of a business analyst Apply the business analysis process Business, program, and management analysts, program and project managers, and other professionals who want to learn how to identify business improvement projects, gather and analyze requirements, and communicate and guide the solution implementation process. 3 Days 1.8 CEU 18 CDU Tuition $1,195 BUSINESS ANALYSIS PLANNING WORKSHOP PGMT8321D Develop the skills used by business analysts to effectively plan and monitor a complete business analysis project, including shaping the business analysis approach and conducting stakeholder analysis. This workshop complies with version 2.0 of the Guide to the Business Analysis Body of Knowledge (BABOK ) and is part of the Certificate of Accomplishment in Business Analysis. Explain the tasks necessary to develop and monitor an overarching business analysis plan Assess current business capabilities to meet business needs and achieve strategic goals Defi ne business solutions and justify the investment necessary to deliver the solutions Business analysts, project and program managers, and others who need to plan and monitor business analysis efforts and identify business improvement opportunities within the enterprise framework. Participants should be familiar with business analysis principles as taught in Business Analysis: Overview (PGMT7400D). 2 Days 1.2 CEU 12 CDU Tuition $1,075 October 10-11, Washington, DC January 30-31, Washington, DC June 12-13, Washington, DC BUSINESS ANALYSIS ELICITING AND COMMUNICATING BUSINESS REQUIREMENTS PGMT8322D Develop the critical skills necessary to elicit, analyze, and manage project requirements. Learn how to effectively prepare a requirements package and communicate it to stakeholders. This workshop complies with version 2.0 of the Guide to the Business Analysis Body of Knowledge (BABOK ) and is part of the Certificate of Accomplishment in Business Analysis. Elicit and document stakeholder requirements Analyze and organize requirements within the solution scope Prepare a requirements package and present it to stakeholders Business analysts, project and program managers, and others who need to elicit, analyze, organize, and present project requirements. Participants should be familiar with business analysis principles as taught in Business Analysis: Overview (PGMT7400D). 2 Days 1.2 CEU 12 CDU Tuition $1,075 November 19-20, Washington, DC March 18-19, Washington, DC June 20-21, Washington, DC July 30 August 1, Virginia Beach, VA August 21-23, Washington, DC September 11-13, Dallas, TX November 5-7, Washington, DC January 8-10, Washington, DC April 16-18, Washington, DC June 24-26, Washington, DC July 29-31, Virginia Beach, VA August 20-22, Washington, DC September 10-12, Dallas, TX BUSINESS ANALYSIS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 19

22 BUSINESS ANALYSIS REQUIREMENTS ANALYSIS, SOLUTION ASSESSMENT, AND VALIDATION PGMT8323D CERTIFIED BUSINESS ANALYSIS PROFESSIONAL EXAM PREP PGMT8023D graduateschool.edu/busanalysis Develop the skills used by business analysts to assess and validate solutions. Learn how to allocate requirements, assess organizational readiness, defi ne transition requirements, and validate and evaluate solution performance. This workshop complies with version 2.0 of the Guide to the Business Analysis Body of Knowledge (BABOK ) and is part of the Certificate of Accomplishment in Business Analysis. Identify and analyze requirements Assess proposed solutions and allocate requirements Defi ne transition requirements and validate a solution Evaluate solution performance Business analysts, project and program managers, and others who need to validate and evaluate solution performance. Participants should be familiar with business analysis principles as taught in Business Analysis: Overview (PGMT7400D). 2 Days 1.2 CEU 12 CDU Tuition $1,075 July 12-13, Washington, DC December 3-4, Washington, DC April 15-16, Washington, DC July 11-12, Washington, DC Prepare for the Certifi ed Business Analysis Professional (CBAP ) Exam by taking this comprehensive workshop. Gain the broad picture of business analysis necessary for answering situational questions on the CBAP Exam and using detailed material referenced directly from version 2.0 of the Guide to the Business Analysis Body of Knowledge (BABOK ). Recognizing the need for competent business analysts and the need for a standard framework for requirements defi nition, the International Institute of Business Analysts (IIBA ) was formed in The IIBA vision is to be the leading worldwide professional association that develops and maintains standards for the practice of business analysis and for the certifi cation of practitioners. For more information on the certifi cation, visit Explain the roles and responsibilities of business analysts with a focus on project requirements defi nition Successfully develop and manage project requirements Prepare to pass the CBAP Exam Business analysts and project management staff who meet the experience requirements for the CBAP certifi cation, which may be found at Participants without substantial business analysis experience are encouraged to take the other business analysis courses in this section. 5 Days 3 CEU 30 CDU Tuition $1,895 Honored. We re proud to support members of the armed services and their families with professional training and continuing education. BUSINESS ANALYSIS March 4-8, Washington, DC June 3-7, Washington, DC graduateschool.edu/military GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

23 Business Analysis Certi cate of Accomplishment COURSE OF STUDY The Certificate of Accomplishment in Business Analysis helps participants acquire practical skills to carry out the entire business analysis process, which includes eliciting, analyzing, communicating, and validating requirements for changes to business processes, policies, and information systems. The business analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Four courses are required to complete the certificate program. The recommended order appears below. You have three years to complete the program. REQUIRED COURSES Business Analysis: Overview PGMT7400D 1.8 CEU 18 CDU Business Analysis Planning Workshop PGMT8321D 1.2 CEU 12 CDU Eliciting and Communicating Business Requirements PGMT8322D 1.2 CEU 12 CDU Requirements Analysis, Solution Assessment, and Validation PGMT8323D 1.2 CEU 12 CDU Apply for a certi cate program online at graduateschool.edu/certi cates. BUSINESS ANALYSIS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 21

24 Communication and Professional Skills COMMUNICATION AND PROFESSIONAL SKILLS SECTION CONTENTS GENERAL SKILLS Administrative Offi cers Workshop (ADMB7000D) NEW Critical Thinking (ADMB8146D) Effective Meetings (ADMB8006D) Instructional Design Essentials (ADMB9006D) Managing Multiple Priorities (ADMB7007D) Offi ce Management (ADMB7009D) NEW Problem Solving (ADMB8129D) Residential Professional Development Workshop (ADMB9003D) Stress Management (COMM7117D) Time Management (ADMB7028D) PRESENTATION SKILLS Speaking with Clarity (COMM7033D) Speaking with Confi dence (COMM7010D) Briefi ng Techniques (COMM7002D) Instructor Training (CDEV9001D) INTERPERSONAL SKILLS Listening and Memory Development (COMM7007D) Interpersonal Communications (COMM7006D) Positive Approaches to Diffi cult People (COMM7009D) Increasing Personal Effectiveness (COMM7027D) Multicultural Communication Skills (COMM7038D) Working in Multicultural Teams (COMM7048D) COMMUNICATION SKILLS Essentials of English (ENGL7000D) Communication Skills (COMM7005D) Communicating for Results (COMM7003D) Assertiveness Skills (COMM7001D) Effective Communication with Customers (COMM8000D) Customer Service Excellence (ADMB7003D) Constructive Confl ict Resolution (COMM7004D) WRITING SKILLS Grammar for Professionals (ENGL7005D) Fundamentals of Writing (WRIT7010D) Writing for Results (WRIT7110D) Clear Writing through Critical Thinking (WRIT7100D) Editing for Impact (EDIT7100D) Proofreading (EDIT7001D) Effective Government Correspondence (WRIT7007D) Informal Rulemaking How to Make It Work (PGMT7510D) Plain Writing: It Is the Law (WRIT7043D) NEW Writing (WRIT7031A) Executive Writing (WRIT9001D) Report Writing (WRIT7020D) Technical Writing (WRIT8100D) ADMINISTRATIVE COMPETENCIES COMMUNICATION COMPETENCIES ENGLISH AND WRITING COMPETENCIES GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

25 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS GENERAL SKILLS ADMINISTRATIVE OFFICERS WORKSHOP ADMB7000D Learn what is expected of an administrative offi cer and what it takes to excel and stay ahead of ever-changing priorities. A must for all federal administrative offi cers and staff, this fast-paced, three-day seminar provides you with a practical look at the functions of the administrative offi cer, including the roles of information broker, communications expert, offi ce manager, change agent, budget analyst, and acquisition specialist. Topics of current interest, such as new human resources practices and federal performance management, are provided through recorded presentations by subject experts, followed by in-class discussions. Gain an in-depth understanding of the role of the administrative offi cer Recognize and prepare for real-world issues affecting your organization Apply leadership and change management principles to coach and guide staff to project completion and mission accomplishment Use simple statistics to complete project analysis, measure group progress, and complete accountability reports Apply fundamental concepts of the federal budget and acquisition processes Manage workplace stress using effective time-management techniques Administrative offi cers at the regional and headquarters level, and others who perform administrative duties. Participants who have taken the course three or more years ago are encouraged to return to refresh their knowledge and skills. 3 Days 1.8 CEU Tuition $875 July 11-13, Bloomington, MN July 17-19, Atlanta, GA July 24-26, Washington, DC August 20-22, San Francisco, CA August 29-31, Washington, DC September 18-20, Washington, DC October 24-26, Washington, DC January 7-9, Washington, DC January 23-25, San Diego, CA February 6-8, Washington, DC March 4-6, Washington, DC April 8-10, Washington, DC May 7-9, Dallas, TX May 21-23, Washington, DC June 10-12, Washington, DC July 16-18, Atlanta, GA July 23-25, Washington, DC August 27-29, San Francisco, CA August 27-29, Washington, DC September 18-20, Washington, DC RELATED CLASSROOM COURSE: You may also be interested in Project Management for the Offi ce Professional (ADMB7011D) on page 208. CRITICAL THINKING ADMB8146D Learn strategies to deepen your thinking about various workplace topics. Enhance memory skills and build greater understanding. Apply your ideas effectively, and analyze arising issues in depth. Evaluate products, services, and procedures. Enhance your deductive and inductive reasoning to build strong logical arguments. Avoid the logical fallacies that trip up many writers and thinkers. Think with greater depth and clarity for improved effectiveness on the job. Understand Bloom s thinking skills and move to ever-deeper levels Use memory-enhancement techniques Understand concepts and apply them in real situations Use thought tools to analyze and evaluate issues Build arguments deductively or inductively Identify and eliminate errors in logic Apply critical-thinking skills in group settings Help groups move through the stages of thinking Anyone who wishes to sharpen thinking skills in the workplace as an individual, a team member, or a leader. 2 Days 1.2 CEU Tuition $645 See our website for session information. COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 23

26 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS EFFECTIVE MEETINGS ADMB8006D Master one of the most important skills in the workplace: planning and running productive meetings. Whether you hold face-to-face or virtual meetings, become adept at creating an outcome-oriented agenda, staying on time and on topic, and facilitating attendees to ensure full participation. Make the most out of each meeting you convene. Learn the essential components of effective meetings Recognize when a meeting is not the best vehicle to accomplish your purpose Manage and maintain control of the agenda Adapt your facilitation style to encourage participation by all attendees, including remote attendees Learn best practices for planning, conducting, and evaluating meetings Use effective tools to keep track of ideas, decisions, and assignments Know how to capture and share meeting decisions and actions Everyone who plans or conducts face-to-face and virtual meetings. 2 Days 1.2 CEU Tuition $645 July 17-18, Philadelphia, PA August 9-10, Washington, DC September 6-7, Dallas, TX November 6-7, Washington, DC March 7-8, Washington, DC May 2-3, Atlanta, GA May 14-15, Chicago, IL June 3-4, Washington, DC June 18-19, Kansas City, MO July 16-17, Philadelphia, PA August 8-9, Washington, DC September 5-6, Dallas, TX INSTRUCTIONAL DESIGN ESSENTIALS ADMB9006D Learn how to improve the design and delivery of your training programs, make cost-effective choices, and ensure training funds are well spent. Gain practical, how-to guidance on the most essential aspects of the training process. Identify what makes training successful Learn the principles of adult learning and apply them to your training programs Discover why it s important to provide a variety of learning methods to ensure that job performance improves after training Recognize participants diverse learning preferences Gain tips to improve your training-related Requests for Proposals (RFPs) Understand how to evaluate training proposals to ensure successful training outcomes Anyone who trains employees, selects training vendors, develops training materials, or evaluates training will benefi t from this course. 3 Days 1.8 CEU Tuition $895 August 15-17, Washington, DC March 25-26, Washington, DC August 1-2, Washington, DC RELATED CLASSROOM COURSE: You may also be interested in Instructor Training (CDEV9001D) on page 28. MANAGING MULTIPLE PRIORITIES ADMB7007D Regain control over your workload, increase your effi ciency, and ease your stress. Learn ways to dig out from beneath the mountain of paperwork, s, and assignments, and eliminate anxiety over and frustration about your many responsibilities. Discover strategies for goal setting and prioritizing, as well as methods for overcoming procrastination. Learn to handle professional challenges with confi dence! Identify and resolve barriers to setting priorities Prioritize tasks based on degree of importance and urgency Apply the SMART goal-setting system Plan your time more effi ciently Eliminate time wasters Organize and handle paperwork and fi les effi ciently All individuals who want to learn practical skills to manage and gain control over their workloads, increase their effi ciency, set goals, prioritize tasks, and overcome procrastination. 1 Day 0.6 CEU Tuition $ GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

27 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS July 10, Washington, DC July 31, St. Louis, MO August 2, Washington, DC August 20, Washington, DC September 5, Dallas, TX September 14, Atlanta, GA September 25, Washington, DC November 7, Washington, DC January 17, Washington, DC March 8, Washington, DC April 18, Washington, DC May 14, Washington, DC June 13, Washington, DC July 1, Washington, DC July 30, St. Louis, MO August 1, Washington, DC August 14, Dallas, TX August 29, Washington, DC September 11, Atlanta, GA September 24, Washington, DC RELATED CLASSROOM COURSE: You may also be interested in Time Management (ADMB7028D) on page 26. OFFICE MANAGEMENT ADMB7009D Raise the performance level of your offi ce by implementing practical strategies gained through hands-on experience. Acquire skills in team building, goal setting, leadership development, confl ict resolution, and decision making. Become adept at working with others to set goals, improve performance, and develop your leadership skills. Understand the managerial functions of your job Set realistic goals for yourself and your offi ce staff Analyze problem-solving and decision-making steps applicable to the offi ce setting Delegate work and provide on-the-job training Assess your leadership style and develop strategies to enhance your leadership abilities Understand motivation and its effect on work and leadership styles Identify a communications model and apply it in an offi ce setting Apply time management and work distribution techniques Offi ce managers, program specialists, program assistants, and administrative staff who want to effectively manage their work environment and achieve organizational goals. 3 Days 1.8 CEU Tuition $895 July 9-11, San Diego, CA August 29-31, Washington, DC September 12-14, San Antonio, TX January 7-9, Washington, DC April 23-25, Virginia Beach, VA May 1-3, Washington, DC May 29-31, Chicago, IL June 4-6, San Francisco, CA July 9-11, San Diego, CA August 27-29, Washington, DC September 10-12, San Antonio, TX RELATED CLASSROOM COURSE: You may also be interested in Project Management for the Offi ce Professional (ADMB7011D) on page 208. PROBLEM SOLVING ADMB8129D Understand problem solving as a process that relates to all positions in all agencies. Learn critical and creative-thinking strategies to enhance your problem-solving abilities. Defi ne problems by thoroughly analyzing their causes and effects. Brainstorm possible solutions and decide which one would work best at your unit or department. Apply your proposed solution and evaluate it, discovering what works well and what could be improved. Then implement your solution and monitor it. Learn to solve problems by yourself and also as part of a group or larger organization. Understand the problem-solving process Learn specifi c strategies for each stage of the process Analyze causes and effects of problems Brainstorm many possible solutions Choose one or two possibilities and apply them to the problem Evaluate your proposed solution and discover ways to improve it Implement and monitor the solution Anyone who wishes to improve problem-solving abilities in the workplace. 2 Days 1.2 CEU Tuition $645 See our website for session information. COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 25

28 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS RESIDENTIAL PROFESSIONAL DEVELOPMENT WORKSHOP ADMB9003D Energize your career while receiving valuable hands-on training. Network with your peers and learn from respected professionals who are leaders in their fi elds. This workshop is updated each year with timely topics. Do not miss this opportunity for personal and professional growth! Registration begins Tuesday, from 4 to 6 p.m.; followed by a welcome reception at 7 p.m. Workshops are 8:30 a.m. to 3:30 p.m., Wednesday and Thursday. The program concludes on Friday at noon. Check our website for details on this year s workshop topics. If you have any questions, please call the Customer Support Center at (888) 744-GRAD. Obtain greater satisfaction from your job Gain new respect and recognition from peers and upper management Energize your career with new personal development strategies Realize your full potential Demonstrate you are ready for more responsibility Offi ce managers, clerks, program specialists, assistants, and all administrative and clerical staff who are serious about their professional development and careers. 3 Days 1.8 CEU Tuition $1,095 August 28-31, Ocean City, MD September 11-14, Destin, FL August 27-30, Ocean City, MD September 10-13, Destin, FL STRESS MANAGEMENT COMM7117D Manage your stress and reap the rewards, including fewer job errors, reduced absenteeism, improved decision-making ability, and lowered hostility. Identify your personal stress level, recognize and defuse signs of stress, and learn to apply proven stress reduction techniques in diffi cult and challenging situations. Understand stress and stress management Assess your own stress levels and defi ne productive stress levels Use a variety of stress reduction techniques to manage stress daily Use problem solving to manage stress in diffi cult and challenging work situations Individuals who need to develop stress management techniques to improve their job performance. 2 Days 1.2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. TIME MANAGEMENT ADMB7028D Discover practical techniques for managing time and increasing your professional and personal effectiveness. Learn how to devote time to the most important tasks and goals, how to organize yourself, and how to organize your environment. Implement strategies for handling interruptions, anticipating deadlines, and motivating yourself. Recognize the benefi ts of time management, evaluate productivity, identify goals, and set priorities Use technology to save time instead of waste time Maintain a reasonable workload by managing expectations Increase productivity by controlling interruptions and meetings, and recognize factors that adversely affect productivity Avoid information overload by identifying causes, screening information, controlling paperwork, using a fi ling system to organize your offi ce, and communicating effectively All individuals who want to learn practical skills to manage their time and increase their professional and personal effectiveness. 2 Days 1.2 CEU Tuition $645 July 12-13, Virginia Beach, VA July 25-26, Washington, DC August 16-17, Washington, DC August 29-30, Washington, DC September 10-11, Denver, CO September 24-25, Washington, DC January 2-3, Washington, DC February 13-14, Washington, DC March 6-7, Kansas City, MO March 13-14, Washington, DC April 11-12, Washington, DC May 16-17, Washington, DC June 6-7, New Orleans, LA June 20-21, Washington, DC July 11-12, Virginia Beach, VA July 24-25, Washington, DC August 15-16, Washington, DC August 28-29, Washington, DC September 9-10, Denver, CO September 26-27, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

29 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS PRESENTATION SKILLS SPEAKING WITH CLARITY COMM7033D Speak clearly and understandably! Whether you seek to practice pronunciation, reduce an accent, or develop a strong working vocabulary, create a more positive impression by improving the clarity and vocal quality of your spoken English. SPEAKING WITH CONFIDENCE COMM7010D Use a step-by-step approach to gain skills in speaking before groups more comfortably and confi dently. Your presentations are recorded for playback, and your instructor provides helpful coaching and tips. BRIEFING TECHNIQUES COMM7002D Develop your ability to give concise briefi ngs that convey your main message quickly and clearly. Learn and practice essential strategies for delivering short structured briefi ngs in this hands-on course. Your briefi ngs are recorded for playback, and your instructor provides useful coaching and tips. Identify and use standard English forms of grammar and pronunciation Identify the standard and non-standard forms and patterns of your speech Be more aware of how others perceive your spoken communications Polish your English speaking skills to improve interactions in the workplace Individuals who want to improve the clarity and vocal quality of their spoken English, including non-native English speakers. 5 Days 3 CEU Tuition $1,395 July 30 August 3, Washington, DC December 3-7, Washington, DC April 29 May 3, Washington, DC July 29 August 2, Washington, DC Class size is limited to 15 participants to ensure individualized attention. Use proven techniques to overcome nervousness Learn how to make your presentation style more natural Demonstrate how to open and close a speech effectively Know your audience and the setting, and adjust your style appropriately Learn how to fi eld audience questions Anyone who speaks in front of small or large groups and has little presentation experience. 3 Days 1.8 CEU Tuition $895 July 16-18, Washington, DC August 6-8, Washington, DC August 29-31, Washington, DC September 10-12, Albuquerque, NM November 5-7, Washington, DC January 23-25, Washington, DC March 13-15, Washington, DC May 14-16, Washington, DC June 10-12, Dallas, TX July 15-17, Washington, DC August 5-7, Washington, DC August 27-29, Washington, DC September 9-11, Albuquerque, NM Class size is limited to 15 participants to ensure individualized attention. Defi ne the objective and build your message accordingly Utilize the correct style and tone to convey your information Analyze your audience and the setting Organize your key points in a logical and concise manner Learn how to stick to the point and avoid rambling Anyone who wants to deliver clear and succinct briefi ngs. Auditors will want to take Presentation Skills for Auditors (AUDT8522G). 3 Days 1.8 CEU Tuition $895 July 11-13, Washington, DC July 16-18, Denver, CO July 31 August 2, Washington, DC August 15-17, Washington, DC August 15-17, San Diego, CA August 20-22, Chicago, IL August 22-24, Atlanta, GA September 5-7, Washington, DC September 10-12, Washington, DC October 15-17, Washington, DC November 13-15, Washington, DC December 3-5, Washington, DC January 15-17, Las Vegas, NV January 22-24, Washington, DC February 11-13, Washington, DC March 4-6, Washington, DC March 19-21, Washington, DC March 26-28, Dallas, TX April 17-19, Washington, DC May 8-10, Washington, DC Briefing Techniques, continued on page 28. COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 27

30 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS Briefing Techniques, continued from page 27. May 14-16, San Francisco, CA May 21-23, Washington, DC June 3-5, Washington, DC June 18-20, Virginia Beach, VA July 10-12, Washington, DC July 16-18, Denver, CO July 29-31, Washington, DC August 13-15, San Diego, CA August 14-16, Washington, DC August 19-21, Chicago, IL August 28-30, Atlanta, GA September 4-6, Washington, DC September 11-13, Washington, DC September 23-25, Washington, DC INSTRUCTOR TRAINING CDEV9001D Sharpen and improve your instructional skills and become a more polished presenter. Discover proven training techniques for large and small groups, including a variety of instructional methods from presentation and demonstration to role-playing and game-playing. Develop a personal toolkit of training techniques and learn to evaluate your training success. Understand the needs of the adult learner in the classroom environment Appreciate the seven different learning styles and identify your own preferred style Effectively use nonverbal communication techniques to manage the group Use PowerPoint presentations and transparencies effectively Apply the fi ve phases of the instructional design process Use alternatives to lecturing that actively involve the learner Strengthen your presentation skills and techniques Assess whether learning has occurred All employees who conduct training. 4 Days 2.4 CEU Tuition $1,195 July 31 August 3, San Francisco, CA September 10-13, Washington, DC February 19-22, Washington, DC April 23-26, Atlanta, GA June 3-6, Washington, DC July 9-12, San Francisco, CA September 10-13, Washington, DC RELATED CLASSROOM COURSE: You may also be interested in Instructional Design Essentials (ADMB9006D) on page 24. INTERPERSONAL SKILLS LISTENING AND MEMORY DEVELOPMENT COMM7007D Improve work performance by increasing your ability to absorb and retain information. Learn the techniques for listening and capturing information for convenient recall. Develop more confi dence and improve productivity with your enhanced ability to access and recall important deadlines, policies, and other information. Recognize the value of active listening Know the four key elements of good listening Understand your listening style and listening attitude Improve your listening skills and develop effective listening habits Recognize the major memory systems and techniques as well as items contributing to memory Train your memory by selecting the memory system and techniques that work best for you and are appropriate for the situation Improve your ability to remember names and numbers Individuals who want to improve their ability to absorb and retain information. 2 Days 1.2 CEU Tuition $645 July 19-20, Washington, DC July 30-31, Denver, CO August 9-10, Chicago, IL August 27-28, Washington, DC December 6-7, Washington, DC January 16-17, San Antonio, TX February 11-12, Washington, DC March 5-6, Virginia Beach, VA March 27-28, Washington, DC April 16-17, San Francisco, CA May 6-7, Washington, DC May 15-16, Philadelphia, PA May 28-29, Washington, DC July 18-19, Washington, DC August 8-9, Chicago, IL August 26-27, Washington, DC September 23-24, Denver, CO GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

31 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS INTERPERSONAL COMMUNICATIONS COMM7006D Learn proven techniques to work more productively and improve your everyday interactions with others. Discover confl ict resolution strategies and negotiation techniques, and benefi t from useful tips on tact and diplomacy. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Adjust your conversational style to meet the needs of others Understand why you respond in a particular way to confl ict Listen more effectively Work through or prevent confl ict by avoiding destructive statements or actions Recognize and use appropriate behavior to work harmoniously and productively Select the best option for negotiating Individuals who want to enhance their interpersonal skills to better communicate with others. 2 Days 1.2 CEU Tuition $645 July 23-24, Boston, MA July 23-24, Washington, DC July 24-25, Seattle, WA August 1-2, Kansas City, MO August 9-10, Washington, DC August 16-17, Dallas, TX September 6-7, Washington, DC September 11-12, Jacksonville, FL October 29-30, Washington, DC January 16-17, Washington, DC January 29-30, Philadelphia, PA February 20-21, Washington, DC February 26-27, San Francisco, CA March 25-26, Washington, DC April 2-3, San Diego, CA April 18-19, Washington, DC May 6-7, Washington, DC May 20-21, Atlanta, GA May 28-29, Washington, DC June 4-5, New Orleans, LA June 17-18, Washington, DC July 22-23, Boston, MA July 22-23, Washington, DC July 30-31, Seattle, WA July 31 August 1, Kansas City, MO August 8-9, Washington, DC August 15-16, Dallas, TX September 9-10, Washington, DC September 10-11, Jacksonville, FL POSITIVE APPROACHES TO DIFFICULT PEOPLE COMM7009D Do not let diffi cult people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a diffi cult personality. Leave the course refreshed and prepared to minimize the negative impact of diffi cult people in your work environment. Interact more effectively with diffi cult people Assess your own personality and behavior styles Deal effectively with criticism Recognize confl ict-inducing behaviors Utilize a six-step technique to develop assertive responses Identify the eight types of diffi cult people Identify positive strategies for dealing with challenging personalities Anyone who may deal with diffi cult customers, clients, bosses, co-workers, or employees. 2 Days 1.2 CEU Tuition $645 July 18-19, Atlanta, GA July 23-24, Chicago, IL August 23-24, Denver, CO September 10-11, Washington, DC January 10-11, Washington, DC April 4-5, Washington, DC April 10-11, San Diego, CA May 7-8, Philadelphia, PA June 6-7, Washington, DC July 15-16, Atlanta, GA July 22-23, Chicago, IL August 22-23, Denver, CO September 9-10, Washington, DC COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 29

32 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps INCREASING PERSONAL EFFECTIVENESS COMM7027D MULTICULTURAL COMMUNICATION SKILLS COMM7038D WORKING IN MULTICULTURAL TEAMS COMM7048D COMMUNICATION AND PROFESSIONAL SKILLS Gain practical tools for your day-to-day interactions that you can use to create and sustain personal effectiveness. This skills-based course by Employee Development Systems includes the DiSC Personal Profi le System and other assessments, and enables you to identify improvement opportunities and develop new profi ciencies to become more effective personally and professionally. Use communication skills that facilitate effective relationships Apply techniques to improve team cooperation and communication Manage confl ict with individuals who have different behavioral styles Set goals for success Individuals who wish to expand their capacity for success, both personal and professional. 2 Days 1.2 CEU Tuition $795 August 20-21, San Antonio, TX September 20-21, Washington, DC October 11-12, Washington, DC March 7-8, Washington, DC May 7-8, San Francisco, CA June 6-7, New York, NY June 26-27, Washington, DC August 19-20, San Antonio, TX September 19-20, Washington, DC RELATED CLASSROOM COURSE: You may also be interested in Negotiating Techniques (MGMT9104D) on page 174. Maximize your ability to interact effectively with colleagues from different cultural backgrounds. Understand how people around the world communicate differently, depending on their personal and cultural values. Be attuned to confusion or misunderstandings that may arise at work because of differing expectations or varied verbal and nonverbal communication styles. Recognize others communication preferences, and gain the knowhow to adapt your communication style to achieve successful interactions at work. Understand the key concepts and terminology of multicultural communication Recognize major cultural differences and similarities that impact workplace communication Understand how body language infl uences communication Recognize the speaking and listening styles of various nationalities Know how to adapt your personal communication style to work even more effectively on multicultural projects and teams Individuals who want to communicate more effectively in today s multicultural workplace. Participants are encouraged to also take Working in Multicultural Teams (COMM7048D). 2 Days 1.2 CEU Tuition $695 July 9-10, Philadelphia, PA August 9-10, Washington, DC November 14-15, San Antonio, TX February 21-22, Washington, DC May 21-22, San Francisco, CA July 8-9, Philadelphia, PA July 22-23, Washington, DC Today s workplace teams likely include people from a variety of cultures. Not surprisingly, the most successful teams use proven multicultural communication skills to accomplish their work. Maximize your participation in teams by learning how to communicate across cultures and bridge cultural differences. Practice and refi ne your teamwork skills through case studies, simulations, and role-plays that mirror real-life workplace situations. Understand how to prevent confusion and avoid misunderstandings when working in multicultural teams. Enhance your understanding of how various cultures defi ne leadership Appreciate how differing views of leadership and followership can impact team dynamics Recognize the cultural implications of working on a multicultural team or a project with international counterparts Modify personal behavior to enhance understanding and become a more successful and productive team member Anyone who wants to practice and apply new skills to work more effectively in multicultural teams. Participants are encouraged to also take Multicultural Communication Skills (COMM7038D). 2 Days 1.2 CEU Tuition $795 August 28-29, Philadelphia, PA September 6-7, Albuquerque, NM September 13-14, Washington, DC February 6-7, San Antonio, TX March 7-8, Washington, DC June 25-26, Albuquerque, NM August 27-28, Philadelphia, PA September 12-13, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

33 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS COMMUNICATION SKILLS ESSENTIALS OF ENGLISH ENGL7000D Gain greater confi dence in your writing skills by developing a solid, practical foundation in proper English usage. Master subject-verb agreement, plural and possessive forms, and forms of verbs and pronouns. Become familiar with trends in grammar and usage. This course is part of the Certificate of Accomplishment in Personal Property Management. Use grammatical forms appropriately Refer to critical writing rules to avoid errors Apply the rules of subject-verb agreement Recognize and use the correct forms of verbs and pronouns Apply the rules of punctuation and use them skillfully Enhance your ability to take on new writing assignments, business forms, reports, instructions, and documents Everyone, including non-native English speakers, who needs to gain a solid, practical foundation in English language rules and practice in correct construction and usage. 5 Days 3 CEU Tuition $1,395 July 9-13, Washington, DC August 20-24, Washington, DC October 15-19, Washington, DC February 4-8, Washington, DC May 13-17, Washington, DC June 3-7, Washington, DC July 8-12, Washington, DC August 19-23, Washington, DC COMMUNICATION SKILLS COMM7005D Master the fundamental communication skills needed to get ahead. Much of your job success depends on your ability to communicate well, both in person and on paper. Discover how to analyze verbal and nonverbal communication, write clearly and concisely, organize and deliver an oral presentation, and break down communication barriers to work better with others. Recognize your own behavior style Deal effectively with different personalities Organize and deliver an oral presentation Recognize communication barriers and how to minimize them Organize your written work more clearly and concisely Anyone who wants to become a better speaker, listener, and writer on the job. 5 Days 3 CEU Tuition $1,395 July 9-13, Washington, DC September 24-28, San Francisco, CA November 26-30, Washington, DC March 18-22, Washington, DC May 13-17, Washington, DC June 10-14, Washington, DC July 8-12, Washington, DC August 12-16, San Francisco, CA September 16-20, San Antonio, TX COMMUNICATING FOR RESULTS COMM7003D Overcome barriers to effective offi ce communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications. Apply the elements in the communication process for understanding and action Speak more clearly and directly Recognize and correctly interpret verbal and nonverbal feedback Listen for intent and meaning in another s message Distinguish among assertive, non-assertive, and aggressive behaviors Express your needs assertively Resolve problems and challenges with co-workers and supervisors Anyone who wants to communicate more effectively with others at work. 2 Days 1.2 CEU Tuition $645 July 11-12, Atlanta, GA July 23-24, Washington, DC August 16-17, Washington, DC August 27-28, Dallas, TX September 24-25, Washington, DC January 8-9, Virginia Beach, VA January 10-11, Washington, DC March 12-13, Philadelphia, PA March 18-19, Washington, DC April 2-3, San Francisco, CA April 22-23, Washington, DC June 3-4, Washington, DC June 4-5, Chicago, IL June 12-13, San Diego, CA July 22-23, Washington, DC August 8-9, Atlanta, GA August 12-13, Dallas, TX August 26-27, Washington, DC September 26-27, Washington, DC COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 31

34 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS ASSERTIVENESS SKILLS COMM7001D Learn to speak honestly and directly, make decisions more easily, and infl uence people. Create a turning point in your life by recognizing the difference between assertive and aggressive behaviors, communicating more effectively, and listening for others motives. Effectively handle criticism, deal with workplace anxieties, and build self-confi dence by learning to approach business situations assertively. Distinguish among non-assertive, aggressive, and assertive behaviors Use behaviors that reduce and eliminate stress and confl ict Redirect anger Use positive self-talk to increase confi dence Verify that your verbal and nonverbal messages are consistent Use assertiveness techniques in a variety of situations Anyone who wants to learn how to become more effective in working with others. 2 Days 1.2 CEU Tuition $645 July 18-19, Washington, DC September 6-7, Washington, DC February 13-14, Washington, DC March 18-19, Washington, DC April 29-30, Washington, DC June 20-21, Washington, DC July 18-19, Washington, DC September 5-6, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Developing Emotional Intelligence Skills (LEAD8500A) or Your Personal Brand (LEAD8010A). Visit graduateschool.edu/distance for more information. EFFECTIVE COMMUNICATION WITH CUSTOMERS COMM8000D Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being fl exible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages. Understand the relationship between effective communication and quality service Know the elements necessary for effective communication with customers Use knowledge of listening, verbal and nonverbal cues, and communication styles to provide quality service Practice and apply communication tools and techniques for handling requests, problems, and complaints effectively and to the satisfaction of the customer All those who want to successfully interact with their internal and external customers, become better team players, and handle a variety of personalities at work. 2 Days 1.2 CEU Tuition $645 July 17-18, Washington, DC August 13-14, Washington, DC September 20-21, Dallas, TX October 24-25, Washington, DC February 6-7, Washington, DC April 18-19, Washington, DC April 30 May 1, Philadelphia, PA May 14-15, St. Louis, MO June 6-7, Washington, DC July 18-19, Washington, DC August 12-13, Washington, DC September 19-20, Dallas, TX CUSTOMER SERVICE EXCELLENCE ADMB7003D Become customer-driven and learn how to take service to the top, inspiring others to provide quality service. Gain profi ciency in identifying your internal and external customers. Discover the latest methods for enhancing customer service and handling problems, including anticipating and responding to customers needs. Understand customer service and service excellence Know the basics of service excellence Explain why customer service is important to you, your organization, and your customers Anyone who deals with internal or external customers. 2 Days 1.2 CEU Tuition $645 July 23-24, Washington, DC August 29-30, Washington, DC October 2-3, Washington, DC November 6-7, Washington, DC February 13-14, Washington, DC March 13-14, Washington, DC April 11-12, Washington, DC May 16-17, Washington, DC May 29-30, San Antonio, TX June 20-21, Washington, DC July 22-23, Washington, DC August 28-29, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

35 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS CONSTRUCTIVE CONFLICT RESOLUTION COMM7004D Confl ict is inevitable, but transforming it into positive outcomes is a skill. Learn how to shape even the most diffi cult circumstances into satisfying, win-win experiences. Discover a wide variety of proven constructive approaches that lead to productive resolutions and teaching moments. Develop the tools for quickly analyzing and responding to diffi cult situations, and share them with your team to make confl icts approachable and productive. Recognize attitudes and behaviors that create confl ict Resolve confl ict with constructive confrontation and resolution skills Analyze confl ict situations and select appropriate strategies to resolve the differences Anticipate and prevent confl ict Create conditions that encourage cooperation Anyone who wants to better manage workplace confl icts. 3 Days 1.8 CEU Tuition $895 July 11-13, Washington, DC July 31 August 2, Kansas City, MO August 14-16, Jacksonville, FL August 20-22, Denver, CO September 5-7, Washington, DC September 18-20, Philadelphia, PA October 31 November 2, Washington, DC January 14-16, Washington, DC February 26-28, San Antonio, TX March 20-22, Washington, DC April 9-11, San Francisco, CA May 29-31, Washington, DC June 24-26, Atlanta, GA July 10-12, Washington, DC July 30 August 1, Kansas City, MO August 13-15, Jacksonville, FL August 19-21, Denver, CO September 4-6, Washington, DC September 17-19, Philadelphia, PA WRITING SKILLS GRAMMAR FOR PROFESSIONALS ENGL7005D Refresh and improve your knowledge of current English grammar and usage rules, to ensure your reader can quickly and easily understand your message. Develop confi dence in using correct punctuation, capitalization, spelling, verb forms, and numerals in your writing. Know when to employ different types of sentence structures, and become experienced at writing clear, correct sentences to communicate effectively with your readers. Employ current standard grammar and usage in writing Punctuate and capitalize correctly Recognize when to use different sentence structures for different purposes Avoid common errors by correctly applying rules and guidelines Construct clear and correct sentences Individuals who want to refresh their knowledge of grammar. This course is the fi rst of four sequenced writing courses. The next three are Fundamentals of Writing (WRIT7010D), Writing for Results (WRIT7110D), and Clear Writing through Critical Thinking (WRIT7100D). 3 Days 1.8 CEU Tuition $895 July 9-11, Virginia Beach, VA July 23-25, Washington, DC August 22-24, Washington, DC September 17-19, Washington, DC October 17-19, Washington, DC November 14-16, Washington, DC December 10-12, Washington, DC January 15-17, Washington, DC March 18-20, Washington, DC April 10-12, Washington, DC May 20-22, Washington, DC June 12-14, Washington, DC June 18-20, San Antonio, TX July 8-10, Virginia Beach, VA July 22-24, Washington, DC August 21-23, Washington, DC September 16-18, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in English Grammar and Usage (ENGL7051N). Visit graduateschool.edu/distance for more information. COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 33

36 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS FUNDAMENTALS OF WRITING WRIT7010D Enhance your success at work by learning to prepare correct, concise, and organized memos, s, and other documents. Using standard grammar and usage rules, construct simple, compound, and complex sentences that communicate clearly to your readers. Use transitional words, phrases, and strategies to link sentences into coherent paragraphs. The Plain Writing Act of 2010 requires all federal agencies to write public documents in a clear, concise, and well-organized manner. This course is part of the Certificate of Accomplishment in Personal Property Management and the Team Leader Certificate Program. Organize well-constructed sentences into coherent paragraphs and documents Compose clear, concise written products at work, following correct usage and grammar principles Organize your business writing to clarify the purpose and ensure the reader s understanding Plan each document to deliver a clear message to a specifi c audience Individuals who want to improve their business writing skills. This course will also benefi t nonnative English speakers who are familiar with grammar and usage rules and skills as taught in Grammar for Professionals (ENGL7005D). This is the second of four sequenced writing courses: Grammar for Professionals (ENGL7005D), Fundamentals of Writing (WRIT7010D), Writing for Results (WRIT7110D), and Clear Writing through Critical Thinking (WRIT7100D). 3 Days 1.8 CEU Tuition $895 July 9-11, Washington, DC July 11-13, New Orleans, LA July 23-25, Washington, DC July 23-25, Atlanta, GA August 13-15, Washington, DC August 29-31, Chicago, IL September 5-7, Washington, DC September 24-26, Washington, DC September 25-27, Denver, CO October 15-17, Washington, DC November 13-15, Washington, DC December 5-7, Washington, DC January 23-25, Philadelphia, PA February 5-7, San Diego, CA February 20-22, Washington, DC March 6-8, Washington, DC March 25-27, Washington, DC April 17-19, Washington, DC May 15-17, Washington, DC June 10-12, Washington, DC June 18-20, San Francisco, CA July 8-10, Washington, DC July 22-24, Atlanta, GA July 22-24, Washington, DC July 30 August 1, New Orleans, LA August 12-14, Washington, DC August 28-30, Chicago, IL September 4-6, Washington, DC September 17-19, Denver, CO September 23-25, Washington, DC EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Fundamentals of Writing (WRIT7610A). Visit graduateschool.edu/distance for more information. NEW! RELATED DISTANCE EDUCATION COURSE: You may also be interested in Writing Coach (WRIT7109A). Visit graduateschool.edu/distance for more information. WRITING FOR RESULTS WRIT7110D Create documents that achieve results. Learn to analyze each writing situation, focusing on your purpose, reader, and context. Write effective explanations and instructions, using lists, headings, and graphics to get the job done. Write convincing arguments, clearly stating your position and supporting it effectively. Avoid logical fallacies in your writing and learn to spot them in messages you receive. Use writing to convince your reader and achieve real-world results. Use plain language as mandated by the Plain Writing Act of Analyze the purpose, reader, and context of each communication situation Write clear, well-organized explanations and instructions Use headings, lists, and graphics to communicate clearly Write compelling arguments that call the reader to take action Use different types of appeals to convince readers Effectively organize results-oriented messages Analyze arguments and avoid logical fallacies Use plain language to communicate clearly in writing Experienced writers who want to write more powerful, results-oriented documents, including those who have completed Fundamentals of Writing (WRIT7010D). To reinforce what you learn in this course, also take Using Plain Language When Writing for Government and Business (WRIT2102C), a self-paced distance education course. This course is the third of four sequenced writing courses: Grammar for Professionals (ENGL7005D), Fundamentals of Writing (WRIT7010D), Writing for Results (WRIT7110D), and Clear Writing through Critical Thinking (WRIT7100D). 2 Days 1.2 CEU Tuition $ GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

37 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS July 12-13, Dallas, TX July 26-27, Washington, DC August 23-24, Washington, DC September 5-6, St. Louis, MO September 20-21, Albuquerque, NM September 27-28, Washington, DC October 18-19, Washington, DC November 15-16, Washington, DC December 11-12, San Antonio, TX January 22-23, Washington, DC March 13-14, Atlanta, GA March 27-28, Washington, DC April 10-11, Philadelphia, PA April 22-23, Washington, DC April 23-24, San Francisco, CA May 14-15, Virginia Beach, VA May 30-31, Washington, DC June 13-14, Washington, DC July 11-12, Dallas, TX July 25-26, Washington, DC August 22-23, Washington, DC September 4-5, St. Louis, MO September 18-19, Albuquerque, NM September 26-27, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Put It in Writing (WRIT7003N). Visit graduateschool.edu/distance for more information. CLEAR WRITING THROUGH CRITICAL THINKING WRIT7100D Think more clearly by improving your writing. Write more clearly by improving your thinking. Understand critical thinking and learn strategies for deeper and deeper levels of thinking. Improve your thought process at each stage of the writing process. Create logical and persuasive arguments, and recognize and remove faulty logic. Sharpen your problem-solving skills and enhance group success. Write plainly as mandated by the Plain Writing Act of 2010, and empower your career with critical thinking and clear writing. The course is part of the Certifi cates of Accomplishment in Federal Human Resources Management. Understand and apply critical thinking in writing Use the seven traits to evaluate and improve writing Apply, analyze, evaluate, and create information Think critically through each stage of the writing process Build logical and persuasive arguments Reason deductively and inductively Create arguments that are consistent, complete, sound, and valid Avoid faulty logic in your writing and evaluate documents you read for faulty logic Devise, evaluate, and implement solutions to problems Think critically to analyze problems Individuals who want to improve their criticalthinking and writing skills. Participants taking this course should be familiar with the subject matter covered in Writing for Results (WRIT7110D). This course is the fourth of four sequenced writing courses: Grammar for Professionals (ENGL7005D), Fundamentals of Writing (WRIT7010D), Writing for Results (WRIT7110D), and Clear Writing through Critical Thinking (WRIT7100D). 3 Days 1.8 CEU Tuition $895 July 10-12, Columbus, OH July 18-20, Seattle, WA July 25-27, San Antonio, TX July 30 August 1, Washington, DC August 14-16, Atlanta, GA August 20-22, Washington, DC August 28-30, Denver, CO September 5-7, Philadelphia, PA September 17-19, Chicago, IL September 19-21, Washington, DC October 10-12, Washington, DC November 7-9, Washington, DC December 3-5, Washington, DC January 2-4, Washington, DC January 29-31, Virginia Beach, VA February 4-6, Washington, DC February 26-28, San Antonio, TX March 11-13, Washington, DC March 25-27, Washington, DC April 9-11, San Francisco, CA April 29 May 1, Washington, DC May 14-16, Dallas, TX May 21-23, Honolulu, HI May 21-23, Washington, DC May 29-31, Boston, MA June 10-12, Washington, DC June 24-26, Washington, DC July 9-11, Columbus, OH July 16-18, Seattle, WA July 23-25, San Antonio, TX July 29-31, Washington, DC August 5-7, Atlanta, GA August 19-21, Washington, DC August 27-29, Denver, CO September 4-6, Philadelphia, PA September 16-18, Chicago, IL September 18-20, Washington, DC COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 35

38 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS EDITING FOR IMPACT EDIT7100D Gain the skills for revising your business documents to improve their clarity and accuracy. The Plain Writing Act of 2010 mandates that government documents be easily understood and well-organized. Learn how to revise documents to give your main ideas greater power and emphasis. Become profi cient at spotting and correcting common punctuation, capitalization, and abbreviation errors, as well as frequently misused words. Use a step-by-step approach to editing Gain confi dence in your editorial decisions Clarify and simplify your written documents Recognize and correct the most common writing mistakes Everyone who needs to edit or review documents. 2 Days 1.2 CEU Tuition $645 July 19-20, Washington, DC August 20-21, Washington, DC November 1-2, Washington, DC January 3-4, Washington, DC March 7-8, Washington, DC March 25-26, Washington, DC April 11-12, Atlanta, GA May 7-8, Washington, DC July 1-2, Washington, DC August 19-20, Washington, DC PROOFREADING EDIT7001D Avoid professional embarrassment by improving your proofreading skills. Packed with exercises, checklists, and tips, this course familiarizes you with standard proofreading marks and terms; various methods of proofreading; and punctuation, capitalization, and abbreviation rules. Recognize and correct errors in abbreviations, capitalization, compound words, consistency, grammar and usage, number style, punctuation, and spelling Apply techniques for comparing original with corrected material Indicate corrections clearly with appropriate proofreading symbols Proofread with greater speed and accuracy Anyone who wants to produce error-free documents, business forms, reports, and instructions. 2 Days 1.2 CEU Tuition $695 July 12-13, Washington, DC July 26-27, Atlanta, GA July 30-31, Washington, DC September 4-5, Washington, DC September 27-28, Washington, DC October 3-4, Washington, DC November 5-6, Washington, DC November 29-30, Washington, DC January 10-11, Washington, DC February 20-21, Washington, DC March 25-26, Washington, DC May 22-23, Washington, DC June 13-14, Dallas, TX June 20-21, Washington, DC July 1-2, Washington, DC July 25-26, Atlanta, GA July 29-30, Washington, DC September 3-4, Washington, DC September 26-27, Washington, DC EFFECTIVE GOVERNMENT CORRESPONDENCE WRIT7007D Ensure that your government s and memos meet the standards required in the Plain Writing Act of Learn techniques to write clearly and simply so your readers can easily understand your message. Recognize the characteristics of effective government correspondence Use a step-by-step process for responding to a wide variety of correspondence Learn techniques to streamline the drafting process Use model templates and boilerplate responses to handle a high volume of standard correspondence Analyze the characteristics of your reader and tailor your correspondence appropriately Individuals who needs to improve and strengthen their written government correspondence, including s and memos. 2 Days 1.2 CEU Tuition $ GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

39 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS July 17-18, Washington, DC August 6-7, Washington, DC August 20-21, Washington, DC September 6-7, Washington, DC September 24-25, Washington, DC October 11-12, Washington, DC January 2-3, Washington, DC March 27-28, Washington, DC April 16-17, Atlanta, GA May 2-3, Washington, DC June 12-13, Chicago, IL July 1-2, Washington, DC August 5-6, Washington, DC August 19-20, Washington, DC September 5-6, Washington, DC September 26-27, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in The Basics of Clear Government Writing (WRIT7986A). Visit graduateschool.edu/distance for more information. INFORMAL RULEMAKING HOW TO MAKE IT WORK PGMT7510D Learn to draft proposed rules, fi nal rules, interim fi nal rules, notices, and other rulemaking documents for your agency. This course was developed by Thomas O. Gessel, a former federal attorney who specializes in informal rulemaking. If you want to meet the expectations of reviewers, make your rules easily understood, and complete your assignments on time, this course is for you. Explain the differences between informal and formal rulemaking Distinguish between the various types of rules Identify the basic principles for writing rulemaking documents Identify strategies to strengthen existing rulemaking documents Write effective rulemaking documents All staff involved in drafting and reviewing regulations. 2 Days 1.2 CEU Tuition $795 August 9-10, Washington, DC October 9-10, Washington, DC January 8-9, Washington, DC March 20-21, Washington, DC June 3-4, Washington, DC August 8-9, Washington, DC PLAIN WRITING: IT IS THE LAW WRIT7043D The Plain Writing Act of 2010 (October 13, 2010) requires the federal government to write all new publications, forms, and publicly distributed documents in a clear, concise, well-organized manner. Executive Order (January 8, 2011), Improving Regulation and Regulatory Review, states that [our regulatory system] must ensure that regulations are accessible, consistent, written in plain language, and easy to understand. Two other executive orders (E.O and E.O ) also cover the use of plain language in regulations. Become familiar with the legislation and OMB s guidance Review PLAIN s (Plain Language Action Information and Network) guidance on how the law impacts you and your agency Defi ne plain writing and appreciate its importance to the reader Discover an ally and resource to improve your writing: PLAIN Tap PLAIN s Federal Plain Language Guidelines for excellent examples and tips Review the core rules of writing in plain language Spot examples of writing that fails to meet the requirements of the law Review basic editing techniques that will improve poorly written documents and s All federal employees who write external documents, reports, or Web content, as well as those who review other people s writing. For maximum benefi t from this course, we encourage you to bring a writing sample to class. 3 Hours 0.3 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 37

40 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps WRITING WRIT7031A EXECUTIVE WRITING WRIT9001D REPORT WRITING WRIT7020D COMMUNICATION AND PROFESSIONAL SKILLS Quickly create effective messages that get results. Write s that inform, persuade, or tactfully break bad news. Create a positive tone that ensures that readers will understand and respond to your messages. Learn to avoid pitfalls that can lead to misunderstandings and feuds. Discover strategies that can help colleagues improve the clarity, tone, and effectiveness of their own s. Write messages that succeed the fi rst time, without constant follow-up and clarifi cation. This online, independent study course includes: Three-week access to recorded lectures and content Weekly assignments Instructor support via Quickly create clear, concise messages that get results Use best practices of writing, and avoid pitfalls Analyze the purpose, reader, and context of each you send Create effective subject lines Use appropriate greetings and sign-offs Write clear, well-organized explanations and instructions Write compelling messages that persuade readers to act Provide easy response options to ensure action Use a positive, professional voice in every you send Anyone who wishes to improve the effectiveness and effi ciency of communication, including those who manage the communication of others. 6 Hours 0.6 CEU Tuition $445 See our website for session information. RELATED DISTANCE EDUCATION COURSE: You may also be interested in Writing for the Web (WRIT8013A). Visit graduateschool.edu/distance for more information. Executives are often faced with short time frames to prepare high-level documents that must be well written and succinct. Reviewing and approving the written work of others is another challenge many executives face. Learn proven ways to streamline and improve your written work, from policies to handbooks to controversial correspondence. Discover techniques to tactfully manage and improve others writing. By applying the key characteristics of successful executive writing, your written products will improve, as will the quality of the feedback and support you provide to those who prepare written drafts for your signature. Refresh and build your skills in the core writing principles Learn the seven traits of executive writing Diplomatically evaluate and edit the writing of others Ensure that you and your staff are familiar with the federal requirements of the Plain Writing Act of 2010 All federal executives and managers who present ideas in writing, and who wish to sharpen their business writing skills and those of their staff. 2 Days 1.2 CEU Tuition $795 August 16-17, Washington, DC June 13-14, Washington, DC August 1-2, Washington, DC Produce reports that incorporate the best practices highlighted in the Plain Writing Act of Pinpoint your readers needs, choose the right style and tone, and organize your content and research into a format that enhances your main points. Defi ne the purpose and scope of a report according to the needs of the reader Organize and outline material Write sentences and paragraphs that follow principles of clear, concise government writing Format report data according to the purpose of the report Write a report that will be immediately clear to the reader Revise and edit reports according to the principles of effective writing Individuals who need to write clear, concise, and well-organized reports. 3 Days 1.8 CEU Tuition $895 July 31 August 2, Washington, DC August 22-24, San Antonio, TX September 17-19, San Francisco, CA January 7-9, Washington, DC February 20-22, San Diego, CA April 2-4, Washington, DC May 29-31, Washington, DC July 16-18, San Francisco, CA July 30 August 1, Washington, DC August 21-23, San Antonio, TX GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

41 graduateschool.edu/cps TECHNICAL WRITING WRIT8100D Master proven techniques for writing clear, concise technical documents by applying proven readability formulas and incorporating an easy six-step writing process. Organize and format complex documents in ways that will enhance their readability and meet the readers needs. This course is part of the Certificate of Accomplishment in Program and Management Analysis. COMMUNICATION AND PROFESSIONAL SKILLS Identify different types of technical writing documents Use the six steps of the writing process Design document specifi cations from sentence to paragraph to full document Avoid common writing pitfalls Use readability formulas Use production and revision methods Individuals who want to improve their capacity to organize, write, and revise technical documents. 3 Days 1.8 CEU Tuition $895 Up-to-date. July 10-12, Atlanta, GA July 16-18, Washington, DC August 14-16, Washington, DC August 15-17, Las Vegas, NV September 5-7, Washington, DC September 17-19, Dallas, TX October 10-12, Washington, DC October 29-31, Washington, DC January 22-24, Washington, DC February 4-6, Washington, DC February 12-14, San Antonio, TX March 12-14, San Diego, CA March 20-22, Washington, DC April 3-5, Washington, DC April 17-19, Washington, DC May 15-17, Washington, DC May 29-31, Washington, DC June 11-13, San Francisco, CA June 12-14, Kansas City, MO June 18-20, Philadelphia, PA July 9-11, Atlanta, GA July 15-17, Washington, DC August 13-15, Washington, DC August 20-22, Las Vegas, NV September 4-6, Washington, DC September 16-18, Dallas, TX Receive select updates on the courses you want to advance your career or complete a certificate. Subscribe at graduateschool.edu/ COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 39

42 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps Administrative Competencies by Course Listening: Responds Appropriately to Messages Speaking: Communicates Ideas Clearly to Listeners Decision Making: Makes Sound Decisions to Reach Goals Creative Thinking: Uses Imagination to Combine Ideas in New Ways Manage/Organize Information: Identifi es Need; Determines Importance Planning/Evaluating: Determines Objectives and Evaluates Progress Manage Human Resources: Plans and Monitors Work Assignment Interpersonal Skills: Shows Understanding/Tact/Empathy to Others Self-Esteem: Displays Professional Image; Views Self Positively Self-Management: Manages Time and Deals with Stress Leadership: Adapts Style to Infl uence/motivate/challenge Others Negotiation: Works with Others toward Resolution Stress Tolerance: Deals with High-Stress Situations Calmly Customer Service: Works to Provide Customer Satisfaction Oral Communication: Expresses Ideas to Individuals and Groups Problem Solving: Identifi es Problems; Makes Logical Judgments Confl ict Management: Resolves Disagreements Constructively Self-Direction: Recognizes Own Strengths and Weaknesses Contracting/Procurement: Knows Various Types of Contracts Administration/Management: Knows How to Coordinate and Execute Business Functions Mental Visualization: Imagines by Processing Pictures and Graphs Administrative Offi cers Workshop (ADMB7000D) Customer Service Excellence (ADMB7003D) Critical Thinking (ADMB8146D) Effective Meetings (ADMB8006D) Instructional Design Essentials (ADMB9006D) Leadership Skills for Non-Supervisors (ADMB7006D) COMMUNICATION AND PROFESSIONAL SKILLS Managing Multiple Priorities (ADMB7007D) Problem Solving (ADMB8129D) Project Management for the Offi ce Professional (ADMB7011D) Residential Professional Development Workshop (ADMB9003D) Time Management (ADMB7028D) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

43 graduateschool.edu/cps COMMUNICATION AND PROFESSIONAL SKILLS Communication Competencies by Course Writing: Recognizes/Uses Correct English Grammar Listening: Responds Appropriately to Messages Speaking: Communicates Ideas Clearly to Listeners Reasoning: Analyzes Data to Draw Accurate Conclusions Creative Thinking: Uses Imagination to Combine Ideas in New Ways Manage/Organize Information: Identifi es Need; Determines Importance Memory: Recalls Information Planning/Evaluating: Determines Objectives and Evaluates Progress Interpersonal Skills: Shows Understanding/Tact/Empathy to Others Self-Esteem: Displays Professional Image; Views Self Positively Self-Management: Manages Time and Deals with Stress Negotiation: Works with Others toward Resolution Stress Tolerance: Deals Calmly with High-Stress Situations Customer Service: Works to Provide Customer Satisfaction Oral Communication: Expresses Ideas to Individuals and Groups Confl ict Management: Resolves Disagreements Constructively Administration/Management: Knows How to Coordinate and Execute Business Functions Assertiveness Skills (COMM7001D) Briefi ng Techniques (COMM7002D) Communicating for Results (COMM7003D) Communication Skills (COMM7005D) Constructive Confl ict Resolution (COMM7004D) Effective Communication with Customers (COMM8000D) Increasing Personal Effectiveness (COMM7027D) Interpersonal Communications (COMM7006D) Listening and Memory Development (COMM7007D) Multicultural Communication Skills (COMM7038D) Positive Approaches to Diffi cult People (COMM7009D) Speaking with Clarity (COMM7033D) Speaking with Confi dence (COMM7010D) Stress Management (COMM7117D) Winning Customer Service (Distance Education) (COMM7510A) Working in Multicultural Teams (COMM7048D) COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 41

44 COMMUNICATION AND PROFESSIONAL SKILLS graduateschool.edu/cps English and Writing Competencies by Course Uses Correct Grammar Punctuates, Capitalizes, Spells, and Abbreviates Correctly Writes in a Way That Is Relevant to Audience Develops a Strategy for Organizing Writing Writes Clear and Concise Prose Accomplishes Purpose for Writing Develops Analytical Thinking Skills as a Foundation for Writing Writes Logical and Coherent Sentences and Paragraphs Formats Documents According to Their Purpose Constructs an Argument Writes Technical Descriptions and Defi nitions Uses Proofreading Symbols Uses a Variety of Proofreading Techniques Sets Writing Standards Provides Constructive Feedback Grammar and Usage Essentials of English (ENGL7000D) Grammar for Professionals (ENGL7005D) Writing Foundations Clear Writing through Critical Thinking (WRIT7100D) Fundamentals of Writing (WRIT7010D) COMMUNICATION AND PROFESSIONAL SKILLS Writing for Results (WRIT7110D) Specialized Editing for Impact (EDIT7100D) Effective Government Correspondence (WRIT7007D) Executive Writing (WRIT9001D) Proofreading (EDIT7001D) Report Writing (WRIT7020D) Technical Writing (WRIT8100D) Distance Education Writing (WRIT7031A) Fundamentals of Writing (WRIT7610A) The Basics of Clear Government Writing (WRIT7986A) Writing Coach (WRIT7109A) Writing for the Web (WRIT8003A) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

45 graduateschool.edu/cps Your location. COMMUNICATION AND PROFESSIONAL SKILLS Your schedule. Your savings. More than 600 classroom courses can be delivered to your location. This is an ideal solution for meeting extensive or customized training needs. Courses can be tailored to fit your time frame and the unique requirements of your organization. Best of all, you ll eliminate staff travel costs and maximize classroom time GRAD COMMUNICATION AND PROFESSIONAL SKILLS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 43

46 Federal Acquisition and Contracting SECTION CONTENTS Comprehensive COR Workshop (ACQI7523D) NEW Contracting Offi cer s Representative Course (ACQI7222D) Contracting Basics for CORs (ACQI7503D) Advanced COR Workshop (ACQI9008D) Construction Contracting for CORs (ACQI8006D) COR Refresher (ACQI7513D) Introduction to Government Contracting (ACQI7501D) Contracting Basics for Administrative Personnel (ACQI7502D) Simplifi ed Acquisition Procedures (ACQI7506D) Simplifi ed Acquisition Refresher (ACQI7516D) Governmentwide Commercial Purchase Card (ACQI7504D) Acquisition Planning (ACQI7505D) Basic Contract Administration (ACQI7500D) Introduction to the FAR (ACQI7010D) Mission Focused Contracting (ACQI7700D) Performance-Based Statements of Work (ACQI8517D) Performance-Based Acquisition (ACQI8002D) Planning and Managing Systems Acquisition (ACQI9010D) Government Contract Law (ACQI8505D) Acquiring Green Products and Services (ACQI9006D) Fundamentals of Best Value/Trade-Off Source Selection (ACQI8719D). 53 Contract Negotiations: Skills, Tools, and Best Practices (ACQI8721D). 53 Improving Your Purchasing Effectiveness (ACQI9000D) Federal Contracting: Ethics Compliance and Enforcement (ACQI7023D) 54 Strategic Business Advisor (ACQI9007D) FEDERAL ACQUISITION AND CONTRACTING Graduate School USA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to: National Registry of CPE Sponsors, 150 Fourth Avenue, Suite 700, Nashville, TN Website: In addition, Graduate School USA has sponsorship agreements with the New Jersey, New York, and Texas Boards of Accountancy, which recognize us as an approved source for continuing financial and auditing professional education. All of the sessions listed in this catalog are instructor-led/group-live programs, unless otherwise noted GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

47 graduateschool.edu/acquisition COMPREHENSIVE COR WORKSHOP ACQI7523D Master the position of contracting offi cer s representative (COR) from requirements determination through contract closeout. Cover all technical and professional business competencies required by the Federal Acquisition Certifi cation for Contracting Offi cer s Representatives (FAC- COR). This course is part of the Certificate of Accomplishment in Project Management and the Certificate of Accomplishment in Personal Property Management. Prepare a purchase-request work package Develop statements of work Prepare a COR work plan Monitor contractor performance to ensure that the government obtains the benefi t of the contract Recommend changes and provide technical support for contract modifi cations Recommend remedies for inadequate contractor performance Analyze contractor requests for payment Document contractor performance Perform contract closeout Individuals who are or will be designated as contracting offi cer s representatives (CORs) and those persons who desire a greater understanding of the entire acquisition process involving more complex or larger-dollar value acquisitions. This course is recommended for CORs who will be assigned to contracts of medium to high complexity. New CORs seeking level I certifi cation may want to take Contracting Basics for CORs (ACQI7503D). 5 Days 40 CPE Tuition $1,245 FEDERAL ACQUISITION AND CONTRACTING July 9-13, Washington, DC July 16-20, Columbus, GA July 23-27, Washington, DC July 30 August 3, New Orleans, LA August 6-10, Huntsville, AL August 6-10, Washington, DC August 20-24, Washington, DC August 20-24, Boston, MA August 27-31, Washington, DC September 10-14, Washington, DC September 17-21, Fayetteville, NC September 17-21, Washington, DC September 24-28, Washington, DC September 24-28, San Antonio, TX October 15-19, Washington, DC October 29 November 2, Washington, DC November 5-9, Fayetteville, NC November 26-30, San Diego, CA December 3-7, Washington, DC December 10-14, Washington, DC January 14-18, Washington, DC February 4-8, Washington, DC February 25 March 1, Dallas, TX March 11-15, Las Vegas, NV March 18-22, Washington, DC March 25-29, St. Louis, MO April 15-19, Washington, DC April 22-26, Denver, CO April 29 May 3, Philadelphia, PA May 6-10, Washington, DC May 13-17, Washington, DC May 20-24, Virginia Beach, VA June 3-7, San Francisco, CA June 3-7, Washington, DC June 17-21, Washington, DC June 24-28, Albuquerque, NM July 8-12, Washington, DC July 15-19, Columbus, GA July 22-26, Washington, DC July 29 August 2, New Orleans, LA August 5-9, Honolulu, HI August 5-9, Huntsville, AL August 5-9, Washington, DC August 19-23, Boston, MA August 19-23, Washington, DC August 26-30, Washington, DC September 9-13, Washington, DC September 16-20, Fayetteville, NC September 16-20, Washington, DC September 23-27, San Antonio, TX September 23-27, Washington, DC CONTRACTING OFFICER S REPRESENTATIVE COURSE ACQI7222D This course is specifi cally designed for contracting offi cer s representatives (CORs) who are responsible for ensuring that contractors are performing the technical portion of the contract. Acquire the breadth of knowledge required to perform the COR role, including knowledge related to roles and responsibilities, as well as fundamentals of contracting regulations; types, phases, and other elements of contracts; awareness of ethical, legal, and cultural factors that impact COR responsibilities; and information necessary to effectively evaluate situations, apply knowledge gained, and make correct decisions to carry out COR responsibilities. This course is equivalent to the Defense Acquisition University (DAU) course COR222, from which materials are adapted. This course is recommended by the Federal Acquisition Institute (FAI) as one of the certifi cation requirements for the contracting offi cer s representative certifi cation (FAC-COR). Recognize the duties, limitations, and authority of the COR Identify key laws and regulations that address fraud, waste, abuse, and ethical considerations in federal contracting Recognize COR responsibilities in acquisition mission support planning Recognize the COR responsibilities in the contract award process Recognize the COR s role in tracking contract expenditures Recognize the COR s role in tracking the contract schedule Evaluate proposed changes under the contract so that the best interests of the government are protected Recognize the importance of the COR as a representative of the contracting offi cer during performance of the contract Review technical submittals to ensure compliance with statement of work and contract objectives Contracting Officer s Representative Course, continued on page 46. FEDERAL ACQUISITION AND CONTRACTING Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 45

48 FEDERAL ACQUISITION AND CONTRACTING FEDERAL ACQUISITION AND CONTRACTING Contracting Officer s Representative Course, continued from page 45. Describe the COR s role in inspecting and accepting goods and services Given a contract action, identify the delegated technical functions for which the COR is responsible Describe the administrative duties of the COR as outlined in the delegation letter Identify the unique characteristics of a construction contract Identify the unique characteristics of contracts in major systems and R&D acquisitions Individuals who have been or will be designated as CORs and COTRs, especially those who need training equivalent to DAU CON Days 40 CPE Tuition $1,175 October 22-26, Washington, DC December 10-14, Washington, DC March 4-8, San Francisco, CA April 15-19, Washington, DC June 24-28, San Diego, CA June 24-28, Washington, DC July 29 August 2, Washington, DC August 5-9, Seattle, WA August 12-16, Chicago, IL September 9-13, Washington, DC September 23-27, Washington, DC February 11-15, Albuquerque, NM April 29 May 3, San Antonio, TX CONTRACTING BASICS FOR CORs ACQI7503D Federal managers have become increasingly aware of the importance of proper contract administration in ensuring the maximum return on their contract dollars. The contracting offi cer s representative (COR) plays a critical role in affecting the outcome of the contract administration process. This course covers all technical and professional business competencies required by the Federal Acquisition Certifi cation for Contracting Offi cer s Representatives (FAC- COR). This course is part of the Certificate of Accomplishment in Personal Property Management. Understand the essential elements of government contracts Perform the steps required in the administration of a contract Describe the role of a COR, the limits and extent of COR responsibility, and the relationship between the COR and the contracting offi cer Assist the contracting offi cer in resolving disputes between the government and the contractor Anyone who handles government acquisitions, especially new CORs, project offi cers, and task managers. Personnel involved with contracts of moderate or high complexity and needing level II certifi cation should take Comprehensive COR Workshop (ACQI7523D) or Contracting Offi cer s Representative Course (ACQI7222D). 3 Days 24 CPE Tuition $875 graduateschool.edu/acquisition July 9-11, Washington, DC July 17-19, Boston, MA July 24-26, Honolulu, HI July 25-27, Washington, DC August 13-15, Huntsville, AL August 14-16, Washington, DC August 28-30, Washington, DC September 4-6, San Francisco, CA September 5-7, Washington, DC September 24-26, Washington, DC October 15-17, Washington, DC November 5-7, Washington, DC November 27-29, Washington, DC January 2-4, Washington, DC January 15-17, Washington, DC February 19-21, Washington, DC February 25-27, Washington, DC March 26-28, Albuquerque, NM April 9-11, Hampton, VA April 9-11, Washington, DC April 29 May 1, Washington, DC May 21-23, Washington, DC May 29-31, Washington, DC June 11-13, Washington, DC July 8-10, Washington, DC July 23-25, Honolulu, HI July 24-26, Washington, DC August 6-8, San Francisco, CA August 12-14, Huntsville, AL August 13-15, Washington, DC August 27-29, Washington, DC September 4-6, Washington, DC September 23-25, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

49 graduateschool.edu/acquisition ADVANCED COR WORKSHOP ACQI9008D Contracting offi cer s representatives (CORs) play a critical role in ensuring that acquisitions are planned, executed, and monitored to support their organization s mission-critical functions. Learn how to apply key technical and general business competencies, and aligned skills identifi ed by the Federal Acquisition Institute (FAI), to successfully perform your assignments. Apply key project management tools and techniques necessary to track acquisition progress and help ensure successful acquisition outcomes. Plan acquisitions and conduct market research Defi ne the government s needs Conduct pre- and post-award communications Establish performance metrics and measure performance Understand the principles and practices of procurement ethics Apply earned value management to measure performance Create work breakdown structures Develop cause-and-effect diagrams Implement the plan-do-check-act cycle FEDERAL ACQUISITION AND CONTRACTING CONSTRUCTION CONTRACTING FOR CORs ACQI8006D This course is equivalent to Defense Acquisition University (DAU) course CON244. It focuses on construction contracting issues involving acquisition planning, contract performance management, funding, environmental concerns, construction contract language, construction contracting in the commercial setting, the Davis-Bacon Act, design/ build, basic schedule delay analysis, constructive changes, acceleration, and construction contract quality management. The training particularly benefi ts CORs newly assigned to construction contracts. Apply policies, regulations, and best business practices in administering construction contracts Evaluate the construction contract awardee Determine the applicable contract administration (compliance) approach Select the appropriate clause and describe the remedy for changed conditions Verify construction progress payment, and more COR REFRESHER ACQI7513D Refresh your knowledge of the post-award phase of the federal acquisition process in this one-day course. Review key information needed by the contracting offi cer s representative (COR), project offi cer, or task manager to ensure successful contract administration. Update your knowledge by learning about regulatory changes to the acquisition process. Monitor contractor performance Assist the contracting offi cer in interpreting contracts Identify confl icts of interest Perform inspections Identify unauthorized commitments Close out a contract CORs, especially at level I, who need to refresh their knowledge and meet continuous learning requirements. Those needing additional training to satisfy FAC-COR requirements should consider Comprehensive COR Workshop (ACQI7523D) or Advanced COR Workshop (ACQI9008D). 1 Day 8 CPE Tuition $545 Level II and III CORs who need to maintain and enhance their profi ciencies and satisfy the FAC- COR requirement of 40 hours of training every two years, and others involved in the acquisition process, including project and program managers. 5 Days 40 CPE Tuition $1,245 July 30 August 3, San Diego, CA August 27-31, Washington, DC October 22-26, Washington, DC December 3-7, Washington, DC March 11-15, Washington, DC May 20-24, Dallas, TX June 3-7, Washington, DC June 10-14, Jacksonville, FL June 17-21, Las Vegas, NV July 29 August 2, San Diego, CA August 19-23, Washington, DC CORs and others (e.g., professional engineers, quality assurance personnel, and legal counsel personnel) assigned specifi c contract administration duties for construction contracts. 5 Days 40 CPE Tuition $1,245 August 20-24, Washington, DC November 26-30, Washington, DC February 4-8, Atlanta, GA February 25 March 1, Washington, DC June 10-14, Washington, DC August 19-23, Washington, DC July 12, Washington, DC August 13, Washington, DC October 15, Washington, DC November 27, Washington, DC February 22, Washington, DC May 2, Washington, DC July 11, Washington, DC August 15, Washington, DC FEDERAL ACQUISITION AND CONTRACTING Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 47

50 FEDERAL ACQUISITION AND CONTRACTING FEDERAL ACQUISITION AND CONTRACTING INTRODUCTION TO GOVERNMENT CONTRACTING ACQI7501D Explore the highly complex federal acquisition process, including the functions of pre-solicitation, solicitation and award, and post-award administration; the roles of the legislative, executive, and judicial branches in federal acquisition; and standards of conduct for members of the acquisition team. Learn to minimize risks, maximize competition, maintain integrity, and ensure delivery according to the contract terms and conditions. This course is equivalent to Defense Acquisition University (DAU) course CON100, Shaping Smart Business Arrangements. It is also part of the Certificate of Accomplishment in Personal Property Management. List and describe the goals of the acquisition process in terms of quality, timeliness, and cost Ensure that supplies and services are delivered when and where specifi ed and that they conform to the contract terms and conditions Describe the major functions of the three phases of the acquisition process and state the primary business issues related to each function Understand what constitutes a modifi cation, termination, and claim Describe examples of activities that are prohibited under the standards of conduct Individuals working in acquisition-related fi elds. 5 Days 40 CPE Tuition $1,245 July 16-20, Baltimore, MD July 30 August 3, San Antonio, TX August 20-24, Washington, DC September 17-21, Washington, DC October 15-19, Washington, DC October 29 November 2, Dallas, TX November 26-30, Washington, DC February 4-8, Washington, DC April 8-12, Washington, DC May 13-17, Las Vegas, NV June 3-7, Washington, DC July 15-19, Baltimore, MD July 29 August 2, San Antonio, TX August 19-23, Washington, DC September 16-20, Washington, DC graduateschool.edu/acquisition CONTRACTING BASICS FOR ADMINISTRATIVE PERSONNEL ACQI7502D Contribute to your organization s contracting success by learning the fundamentals of government contracting, from translating complex terminology and defi ning the acquisition process to recognizing potential confl icts of interest and interpreting key provisions of the Federal Acquisition Regulation (FAR). Translate complex acquisition terms and concepts into everyday English Understand your administrative and support responsibilities in acquisition Recognize and avoid potential confl icts of interest Interpret key provisions of the FAR Program and technical staff, administrative assistants, offi ce managers, or anyone who needs to learn the fundamentals of government contracting. 3 Days 24 CPE Tuition $875 July 16-18, Washington, DC August 1-3, Washington, DC September 5-7, Washington, DC October 29-31, Washington, DC January 29-31, San Francisco, CA February 12-14, Washington, DC March 25-27, Washington, DC May 21-23, Washington, DC July 15-17, Washington, DC August 5-7, Washington, DC September 4-6, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

51 graduateschool.edu/acquisition SIMPLIFIED ACQUISITION PROCEDURES ACQI7506D Learn the basics of simplifi ed acquisition procedures necessary for those people involved in making some of the millions of purchases of essential products and services required by federal agencies. Learn how to perform better by using the latest electronic enhancements in the acquisition process. Learn about GSA schedules and other sources of supply that will make your job easier. This course is part of the Certificate of Accomplishment in Personal Property Management. Clearly state customer requirements Locate sources of supply Solicit for competition Receive and evaluate quotations Prepare appropriate documents Use appropriate purchasing methods Make contract awards Ensure contract performance All federal employees making purchases of products and services within the simplifi ed acquisition thresholds as well as other purchases from required sources of supply and existing contracts, such as GSA schedules. 5 Days 40 CPE Tuition $1,245 July 9-13, Virginia Beach, VA July 30 August 3, Albuquerque, NM August 13-17, Washington, DC August 20-24, San Diego, CA September 17-21, Washington, DC October 15-19, Washington, DC December 3-7, Washington, DC February 4-8, San Francisco, CA February 25 March 1, Washington, DC March 11-15, Philadelphia, PA March 18-22, Washington, DC April 22-26, Dallas, TX May 20-24, San Antonio, TX June 10-14, Washington, DC July 8-12, Virginia Beach, VA July 29 August 2, Albuquerque, NM August 12-16, Washington, DC August 19-23, San Diego, CA September 16-20, Washington, DC FEDERAL ACQUISITION AND CONTRACTING SIMPLIFIED ACQUISITION REFRESHER ACQI7516D Review the principles and policies required for acquiring items and services, including making decisions in soliciting, evaluating, awarding, and administering simplifi ed acquisitions. Practical exercises and case studies are included to provide reinforcement of the lessons. Properly state customer requirements Locate supply sources and solicit for competition Evaluate received quotations Apply appropriate purchasing methods Award contracts Persons who need to reacquaint themselves with the basic theories, practices, and concepts of simplifi ed acquisition procedures as well as those who require training to maintain their warrants. Participants should be familiar with the acquisition principles as taught in Simplifi ed Acquisition Procedures (ACQI7506D) or equivalent training. 3 Days 24 CPE Tuition $945 July 24-26, San Antonio, TX August 21-23, Washington, DC January 7-9, Jacksonville, FL February 12-14, Washington, DC April 2-4, Philadelphia, PA May 7-9, Washington, DC July 23-25, Albuquerque, NM August 20-22, Washington, DC GOVERNMENTWIDE COMMERCIAL PURCHASE CARD ACQI7504D Government Accountability Offi ce (GAO) and other audit organizations frequently cite lack of user training in the improper use of the governmentwide commercial purchase card. Learn the rules and regulations of the purchase card program and avoid losing this convenient and effi cient micro-purchasing method. Explore spending limits and authorized transactions, and become more secure in knowing how to apply the principles of integrity and ethics to protect yourself from personal liability. Recognize the pitfalls involved in making purchase card purchases Answer some frequently asked questions concerning the use of the purchase card Implement the model procedures for using the purchase card Recognize improper use of the purchase card Federal employees who need to make purchases using the governmentwide commercial purchase card. 1 Day 8 CPE Tuition $545 July 24, Washington, DC January 15, Washington, DC July 23, Washington, DC FEDERAL ACQUISITION AND CONTRACTING Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 49

52 FEDERAL ACQUISITION AND CONTRACTING FEDERAL ACQUISITION AND CONTRACTING ACQUISITION PLANNING ACQI7505D The purpose of acquisition planning is to ensure that the government meets its needs in the most effective, economical, and timely manner. As acquisitions become more complex and costly, it becomes more important that actions be supported by extensive planning. The preparation of a written plan is often necessary to document the process and provide evidence of management concurrence. Take this course to help ensure that your organization s needs are satisfi ed in terms of performance, cost, and delivery. This course is equivalent to Defense Acquisition University (DAU) course CON110, Mission Support Planning. Determine availability of funding Obtain and compile appropriate data to frame solicitations Critique commercial specifi cations and performance-based statements of work Effectively identify sources and develop commercial source lists Make set-aside decisions Determine the appropriateness of 8(a) contracts Determine the appropriateness of full and open competition Determine whether to solicit for lease, purchase, or both Prepare an effective acquisition plan, and more Contracting personnel and others involved in acquisition. This course or DAU CON110 is required for level I Federal Acquisition Certifi cation in Contracting. 5 Days 40 CPE Tuition $1,245 August 13-17, Washington, DC January 7-11, Washington, DC March 11-15, Washington, DC April 8-12, Atlanta, GA June 17-21, Washington, DC August 12-16, Washington, DC BASIC CONTRACT ADMINISTRATION ACQI7500D You have just signed a contract, but the process does not end there. In fact, it is really just beginning. This course, which complies with the Contract Specialist (CS) Training Blueprint published by the Federal Acquisition Institute, provides guidance needed to ensure that the contract is managed correctly. Identify issues that require action by contracting personnel to ensure that the government receives what it pays for. Plan the administration of a contract Conduct a post-award orientation Monitor a contractor s performance Resolve problems that may arise Apply remedies under the contract Prepare contract modifi cations Process a dispute, claim, or termination Authorize payments under a contract Close out a completed contract Recommended for all with full-time contract management duties. Others may want to take Comprehensive COR Workshop (ACQI7523D) or Contracting Basics for CORs (ACQI7503D). Auditors may want to take Auditing Outsourced Government Services (AUDT8235G). 5 Days 40 CPE Tuition $1,245 August 6-10, Washington, DC August 20-24, Hampton, VA October 29 November 2, Washington, DC March 18-22, Washington, DC April 29 May 3, Las Vegas, NV June 10-14, Washington, DC August 5-9, Washington, DC August 19-23, Hampton, VA graduateschool.edu/acquisition INTRODUCTION TO THE FAR ACQI7010D Receive a basic understanding of the Federal Acquisition Regulation (FAR) and agency supplements as a complete regulatory system. A framework of the design of the FAR is developed throughout the course to emphasize how to use the regulation in the ordinary course of daily contracting and program functions. Receive a copy of the FAR and learn how to use it as well as how to keep up-to-date on all FAR changes. Complexity is made understandable in this course. The FAR is used for hands-on problem-solving exercises which emphasize critical analytical thinking to achieve the best business decisions based on the correct regulatory application. Gain a basic understanding of the FAR and its agency supplements as a body of knowledge system Learn the structure and interrelationships of the FAR Parts and how to use this understanding to solve acquisition problems Learn the salient points of all 53 Parts of the FAR Personnel of any organization that utilizes the FAR, including contracting offi cers, contract specialists, contracting offi cer s representatives (CORs), general counsel, agency program offi cials, federal contractors and subcontractors, program managers, and technical and logistical personnel. 3 Days 24 CPE Tuition $995 July 17-19, San Diego, CA August 21-23, Washington, DC January 8-10, Washington, DC January 23-25, Virginia Beach, VA March 26-28, San Antonio, TX April 23-25, Washington, DC July 9-11, San Diego, CA August 20-22, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

53 graduateschool.edu/acquisition MISSION FOCUSED CONTRACTING ACQI7700D FEDERAL ACQUISITION AND CONTRACTING PERFORMANCE-BASED STATEMENTS OF WORK ACQI8517D PERFORMANCE-BASED ACQUISITION ACQI8002D Take the capstone course to complete Federal Acquisition Certifi cation in Contracting (FAC-C) level I training. The course covers the entire acquisition process from mission support planning through evaluation of mission performance. Use case studies to apply leadership, problem-solving, and negotiation skills to become a competent contracts professional. This course is equivalent to the Defense Acquisition University (DAU) course CON120, Mission-Focused Contracting. Apply decision-making and problem-solving skills in analyzing acquisitions Provide sound business advice while helping to develop an effective purchase request package Solicit for offers Evaluate offers and award contracts Monitor contractor performance, apply remedies, and make proper contract payments Modify contracts Close out contracts Apply leadership skills in supporting customers missions Contracting personnel, especially those who want to complete training requirements for a level I contracting certifi cation. 9 Days 72 CPE Tuition $1,995 July 30 August 9, Washington, DC December 3-13, Washington, DC March 11-21, Washington, DC July 29 August 8, Washington, DC Avoid project failures, substandard services, delays in delivery, and contract disputes by writing performance-based statements of work with effective quality assurance surveillance plans. A must for program and project personnel as well as contractors and auditors who need training in identifying inadequacies in statements of work. Learn a step-by-step method for writing effective task descriptions, performance standards, quality assurance surveillance plans, and more. Follow a step-by-step approach to writing a statement of work Describe tasks to be performed in resultsoriented terms Establish performance standards and acceptable quality levels Develop an effi cient and effective quality assurance surveillance plan Critique a statement of work Anyone responsible for writing or reviewing statements of work or quality assurance surveillance plans for service contracts. 3 Days 24 CPE Tuition $875 July 16-18, Washington, DC August 13-15, Washington, DC August 29-31, Dallas, TX September 10-12, Washington, DC October 17-19, Washington, DC December 10-12, Washington, DC March 4-6, Washington, DC March 26-28, Las Vegas, NV April 2-4, Denver, CO May 6-8, Washington, DC June 11-13, San Antonio, TX July 15-17, Washington, DC August 12-14, Washington, DC August 28-30, Dallas, TX September 9-11, Washington, DC Performance-based acquisition (PBA) is a proven method for obtaining better contractor performance, improved mission achievement, greater customer satisfaction, and cost savings. Gain a broad overview of the essential concepts and tasks associated with conducting a successful performance-based acquisition to become a more valuable member of the acquisition team. Explain the legal and regulatory framework for performance-based acquisition Describe the current performance-based acquisition environment Describe the Seven Steps to Performance- Based Service Acquisition process Identify essential elements associated with each of the seven steps to ensure effective application of performance-based methods Apply the performance-based acquisition process to acquisitions Identify challenges and opportunities for agencies in effectively implementing performance-based methods All members of multifunctional, performancebased acquisition teams, including but not limited to the contracting offi cer/contract specialist, program/project manager, contracting offi cer s representative (COR), and any other personnel involved in, or who might be called on to participate in, an agency PBA team. 2 Days 16 CPE Tuition $695 July 19-20, Washington, DC March 7-8, Washington, DC July 18-19, Washington, DC FEDERAL ACQUISITION AND CONTRACTING Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 51

54 FEDERAL ACQUISITION AND CONTRACTING FEDERAL ACQUISITION AND CONTRACTING PLANNING AND MANAGING SYSTEMS ACQUISITION ACQI9010D Learn the roles and responsibilities of program managers and organizational leaders in the acquisition of major systems and capital assets. Identify the legal requirements, cost and risk concepts, and management strategies that surround and support major acquisitions. Examine systems acquisition methodologies for several major agencies, including the planning, resourcing, and decision-making strategies for each. Learn how mission, management, law, business skills, regulation, and fi nance work together to support your organization s acquisition activities, and how you can better manage systems acquisition for performance and results. Identify competencies to effectively manage systems acquisition Explain statutory, legislative, regulatory, and fi nancial aspects of major acquisitions Identify the roles of systems engineering, cost management, and risk mitigation in major systems acquisitions Everyone needing to know how to effectively plan and manage major systems and capital asset acquisition. 2 Days 1.2 CEU Tuition $845 November 5-6, Washington, DC February 12-13, Washington, DC May 22-23, Washington, DC GOVERNMENT CONTRACT LAW ACQI8505D Discover the unique laws of federal contracts that are derived from statutes, regulations, and the decisions of administrative and judicial forums. Learn the sources of the current laws and, more important, how contract laws can be expected to be applied to common contracting situations. Become informed about contracting issues and know when to call on legal counsel to avoid or mitigate potentially serious risks in acquisition and contracting activities. Explain laws and regulations which are the framework of government contracting Identify the legal requirements of sealed bidding and negotiation in the contract award process Defi ne, from a legal perspective, types of contracts, subcontracting, contract administration, and performance Explain legal remedies for bidders and contractors and the role of the U.S. Court of Federal Claims All acquisition personnel as well as program and project personnel involved with government contracts. 5 Days 40 CPE Tuition $1,245 September 10-14, Washington, DC December 3-7, Washington, DC February 25 March 1, Washington, DC May 13-17, Washington, DC September 9-13, Washington, DC graduateschool.edu/acquisition ACQUIRING GREEN PRODUCTS AND SERVICES ACQI9006D Federal agencies are required to meet a series of acquisition challenges over the next several years. They must conduct their environmental, transportation, and energy-related activities in an environmentally and fi scally sound, integrated, and sustainable manner. Learn about (1) federally mandated requirements for energy effi ciency, renewable energy, recovered materials, and biobased products and vehicles; and (2) proven acquisition tools and techniques for acquiring green products and services in support of your organization s mission. Explain the requirements for agency environmental, transportation, and energyrelated activities Develop short- and long-term acquisition strategies, and acquisition plans necessary to meet statutory and regulatory mandates Explain the FAR requirements for acquisition policies and programs for controlling pollution, managing energy and water use in government facilities effi ciently, using renewable energy, and acquiring energy- and water-effi cient products and services Apply the acquisition tools and techniques available through GSA and DOE programs to acquire green products and services Individuals involved with agency energy and environmental programs, including project and program managers, facility managers, contracting personnel, and others involved in acquisition planning, execution, and post-award activities. 2 Days 16 CPE Tuition $695 July 12-13, Washington, DC April 25-26, Washington, DC July 11-12, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

55 graduateschool.edu/acquisition FUNDAMENTALS OF BEST VALUE/TRADE-OFF SOURCE SELECTION ACQI8719D FEDERAL ACQUISITION AND CONTRACTING CONTRACT NEGOTIATIONS: SKILLS, TOOLS, AND BEST PRACTICES ACQI8721D IMPROVING YOUR PURCHASING EFFECTIVENESS ACQI9000D A critical step in the acquisition process is selecting the right contractor. This course by ASI Government includes lectures, class discussions, case study analysis, and practice. Successfully complete a source selection in a performancebased acquisition using best-value, trade-off analysis. Learn how the evaluation process in a performance-based acquisition differs from a traditional acquisition. Understand the key discriminators in performance-based buying. Develop documents to include drafting a Source Selection Decision Document. Plan and implement source selection in negotiated acquisitions Reduce the risk of selecting the wrong source Streamline the source selection process Train the source selection team to achieve the best results If the selection of your contractor partner involves a competitive source selection, this course is critical to the team members, team leaders, source selection authority, and organization itself in optimizing your chance for success. 3 Days 24 CPE Tuition $1,095 April 17-19, Washington, DC June 19-21, Washington, DC This highly interactive course from ASI Government provides a comprehensive treatment of contract negotiations, including planning, conducting, and documenting the deal. The course provides skill assessment tools, case studies, exercises, and more than 100 proven best practices strategies and techniques to help you become a master contract negotiator. The course offers a simple yet highly effective process approach with forms and tools to guide all of the planning and executing of a successful negotiation. Every attendee will receive a copy of Contract Negotiations: Skills, Tools, and Best Practices. Understand what skills you need to become a master contract negotiator Be able to apply the most effective strategies, tactics, and countertactics to achieve success in contract negotiations Learn the fi ve critical components for creating a successful performance-based contract Master the contract negotiation processes of planning, conducting, and documenting contract negotiation Understand the similarities of and differences between federal government and commercial contract negotiations Learn how to build a better business relationship while conducting complex contract negotiations Everyone involved in planning, conducting, and documenting contract negotiations, in both the public and private business sectors. 2 Days 16 CPE Tuition $845 January 10-11, Washington, DC June 17-18, Washington, DC Move beyond the basics of simplifi ed acquisition procedures (SAP) and become adept at dealing with complex situations. Gain practical, handson experience in how to handle more complex purchase actions. Improve your acquisition skills through extensive practical exercises and comprehensive case studies. Apply procurement integrity, ethics, and confl ict of interest principles Recognize the importance of preparing clear, complete, and unambiguous requirements documents Implement the appropriate socioeconomic policies and procedures Comprehend the importance and purpose of advance acquisition planning and market research Understand the competition requirements and achieve adequate competition through planning, market research, and publicizing proposed contract actions Evaluate quotations based on price, pricerelated, and other factors, such as technical competence and past performance Use effective negotiation techniques, when required Identify the duties and responsibilities involved in contract administration as they apply to the simplifi ed acquisition process Comply with simplifi ed acquisition documentation requirements, and more Individuals involved in making purchases, including contracting offi cers who require training to increase or maintain their warrants. Participants should be familiar with acquisition procedures as taught in Simplifi ed Acquisition Procedures (ACQI7506D) and Simplifi ed Acquisition Refresher (ACQI7516D). 3 Days 24 CPE Tuition $875 November 13-15, Washington, DC May 29-31, Washington, DC FEDERAL ACQUISITION AND CONTRACTING Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 53

56 FEDERAL ACQUISITION AND CONTRACTING FEDERAL ACQUISITION AND CONTRACTING FEDERAL CONTRACTING: ETHICS COMPLIANCE AND ENFORCEMENT ACQI7023D Procurement fraud scandals have prompted a tightening as well as an expansion of the regulatory requirements concerning ethics and standards of conduct. Both government contracting personnel and industry personnel need to understand what is expected of them with respect to procurement integrity and confl icts of interest, including the FAR provisions on contractor ethics. This course explains the key procurement ethics laws and regulations, as well as the role of key government entities involved in overseeing and enforcing those laws and regulations. It includes the text of selected regulations and guidance as well as references to public and private sector sources of information. Explain the requirements of the Procurement Integrity Act as they pertain to both government and contractor personnel Explain the FAR regulations on contractor ethics/self-reporting, written codes of conduct, employee ethics training, and internal control systems Distinguish between personal and organizational confl icts of interest Cite contractor responsibility requirements (FAR Part 9) Differentiate between suspension and debarment Explain the basics of the False Claims Act whistleblower (qui tam) provisions Explain the roles of the Offi ce of Government Ethics, Inspectors General, ethics offi cials, and corporate compliance and ethics offi cers Government personnel, including but not limited to contracting offi cers/contract specialists, program/project managers, contracting offi cer s representatives (CORs), and other agency or contractor personnel involved in acquisition. 2 Days 16 CPE Tuition $695 August 16-17, Washington, DC April 2-3, San Antonio, TX April 25-26, Washington, DC August 15-16, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Ethics Compliance and Enforcement (ACQI9002A). Visit graduateschool.edu/distance for more information. graduateschool.edu/acquisition STRATEGIC BUSINESS ADVISOR ACQI9007D The role of the acquisition professional is shifting from that of a process-oriented contracting offi cer to a results-oriented business advisor. This is more than just a name change. The traditional contracting offi cer may have fulfi lled the organizational function of negotiating acquisition prices, reacting to the market s supply, and managing the supplier base, but the business advisor is moving beyond that role and becoming a critical and integral part of federal agencies senior management staff. This two-day course from ASI Government focuses on how contracting professionals can transition from a transactionbased, compliance-oriented role to a highly valued strategic asset for the agencies they serve. Learn valuable techniques for the development of business acumen and interpersonal skills. Understand the signifi cance of contracting to agency missions Defi ne the role of the strategic business advisor Demonstrate business acumen Recognize the value of interpersonal skills Understand the government-industry dynamic, and more Contract specialists and contracting offi cers. Program and project managers will also benefi t by taking this course. Note: This is the capstone course for the ASI Government Performance-Based Acquisition Masters Certifi cate Program. 2 Days 16 CPE Tuition $845 January 15-16, Washington, DC June 27-28, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

57 graduateschool.edu/acquisition FEDERAL ACQUISITION AND CONTRACTING...that through my acquisition efforts we replaced complexity with a performance-based contract. What will you achieve with a Certificate of Accomplishment? Agencies today are looking for leaders individuals who have a passion for learning and personal excellence. That s why our courses are taught by seasoned instructors with real-world experience. Combine that with an emphasis on best practices, and your certificate is an accomplishment. You know what you want. Let us help you achieve it. graduateschool.edu/certificates Certificate of Accomplishment FEDERAL ACQUISITION AND CONTRACTING Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 55

58 Federal Human Resources Management FEDERAL HUMAN RESOURCES MANAGEMENT SECTION CONTENTS HUMAN RESOURCES MANAGEMENT Federal Hiring Reform for Supervisors and Managers (PMGT7215D).. 57 Federal Human Resources Management for Supervisors and Managers (PMGT7102D) Strategic Human Capital Management (PMGT7015D) Federal Human Resources Management (PMGT7011D) Internal Consulting Skills for Federal HR Professionals (CDEV8005D). 59 Federal Human Resources Management for Administrative Personnel (PMGT8007D) Freedom of Information and Privacy Acts (PMGT7000D) RECRUITMENT AND PLACEMENT Federal Staffi ng and Placement (STAF7009D) Federal Workforce Analysis and Planning (PMGT7013D) Qualifi cations Analysis (STAF7023D) Job Analysis and Competency Assessment (STAF8001D) Category Rating (STAF8014D) Examining for Federal Wage System Jobs (STAF7200D) Adjudicating and Applying Veterans Preference (STAF8007D) Suitability Adjudication (STAF8101D) Advanced Suitability Adjudication (STAF9101D) Using Federal HR Flexibilities (STAF8013D) Interviewing Techniques (STAF8012D) Processing Federal Personnel Actions (STAF7010D) Calculating Service Computation Dates (STAF7602D) Staffi ng for Support Staff (STAF7001D) Planning and Conducting a RIF (STAF7015D) CLASSIFICATION AND COMPENSATION Position Classifi cation (CLAS7003D) Principles of Classifi cation (CLAS7900D) Advanced Position Classifi cation (CLAS9001D) Position Classifi cation for Non-Classifi ers (CLAS8102D) Federal Position Management (CLAS7012D) Fair Labor Standards Act (CLAS7101D) Federal Pay Setting (STAF9002D) EMPLOYEE AND LABOR RELATIONS Federal Employee Relations (LABR7009D) Federal Labor Relations (LABR7010D) Employee Conduct and Performance (LABR7011D) Adverse and Performance-Based Actions (LABR7100D) Federal Performance Management (LABR7013D) Employee Performance Discussions (LABR7015D) Mediating Employee Disputes (PMGT7003D) Negotiating Federal Labor Agreements (LABR9001D) EMPLOYEE BENEFITS ADMINISTRATION Federal Employee Benefi ts (BENE7104D) CSRS Benefi ts Applications (BENE8110D) FERS Benefi ts Applications (BENE8111D) Workers Compensation and Disability Retirement (BENE8104D) EQUAL EMPLOYMENT OPPORTUNITY EEO in the Federal Sector (EEOP7012D) Managing Workforce Diversity (EEOP7001D) Sexual Harassment Prevention for Employees (EEOP0010D) Sexual Harassment Prevention for Supervisors (EEOP0011D) EEO for Supervisors and Managers (EEOP8101D) Federal EEO Counseling (EEOP7101D) Special Emphasis Program Management (EEOP8115D) Roles and Responsibilities of the EEO Advisory Committee (EEOP8110D) HUMAN RESOURCES DEVELOPMENT Federal Employee Development (CDEV7007D) EMPLOYEE RETIREMENT Mid-Career Retirement Planning (BENE8102D) Mid-Career Retirement Planning (FERS Only Participants) (BENE8120D) Pre-Retirement Planning (BENE7102D) Pre-Retirement Planning (CSRS Participants Only) (BENE7120D) Pre-Retirement Planning (FERS Participants Only) (BENE7110D) Pre-Retirement Planning for Law Enforcement and Firefi ghters (BENE7201D) PERSONNEL SECURITY NEW Advanced Personnel Security Adjudication (STAF9201D) NEW Advanced Personnel Security and Suitability Adjudication (STAF9203D) NEW Personnel Security Adjudication (STAF8215D) NEW Personnel Security and Suitability Adjudication (STAF8220D).. 86 NEW Fundamentals of Conducting a Personnel Security Interview (STAF8203D) NEW Understanding the Personnel Security Program (STAF8226D). 87 NEW JCAVS/JPAS Training (STAF8210D) CERTIFICATES OF ACCOMPLISHMENT IN FEDERAL HUMAN RESOURCES MANAGEMENT GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

59 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT HUMAN RESOURCES MANAGEMENT FEDERAL HIRING REFORM FOR SUPERVISORS AND MANAGERS PMGT7215D President Obama s Memorandum dated May 11, 2010, Improving the Federal Recruitment and Hiring Process, launched the administration s comprehensive hiring reform initiative to address major, long-standing impediments to recruiting and hiring the best and the brightest into the federal civilian workforce. Get the training you need to recruit and hire well-qualifi ed individuals effectively, effi ciently, and in a timely manner. Partner with human resources to get the right people into the right jobs and take ownership of the hiring process. Know the requirements under Hiring Reform and how they affect your success Understand the critical role you play in planning for hiring and recruitment in your organization Learn steps you can take to help your servicing HR offi ce provide you with the best-qualifi ed candidates Know how the new staffi ng processes work Learn best methods for making successful selections All federal supervisors and managers. 2 Days 1.2 CEU Tuition $745 August 1-2, Chicago, IL September 4-5, Washington, DC March 7-8, Washington, DC March 26-27, Dallas, TX May 8-9, Philadelphia, PA June 25-26, San Francisco, CA July 31 August 1, Chicago, IL September 3-4, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT FOR SUPERVISORS AND MANAGERS PMGT7102D Successfully meet organizational objectives and abide by human resources laws and regulations. This fi ve-day course equips you to handle the HR aspects of supervision. Learn about the guiding principles for human resources management, including merit system principles, prohibited personnel practices, and EEO. In addition, gain knowledge and skills in these areas: labor relations; organizing, describing, and classifying positions; fi lling vacancies; performance management; managing performance and conduct problems; and quality-of-work-life issues. Understand the roles of the supervisor and manager in federal HRM Learn the legal basis for EEO and identify types of discrimination Know the supervisor s obligations when working with employees who are members of a bargaining unit Identify the supervisor s role in position management and classifi cation Identify strategies, considerations, and limitations for fi lling position vacancies Recognize the components of an effective performance management system and the supervisor s role in managing these components Identify the steps for understanding performance problems and describe the options for dealing with them Understand misconduct and the steps for taking appropriate disciplinary actions Identify quality-of-work-life initiatives and describe strategies for managing the impact on supervision and management All federal supervisors and managers who are unfamiliar with their specifi c responsibilities in human resources management, as well as high-performing, non-supervisory employees who are preparing themselves for supervisory opportunities. 5 Days 3 CEU Tuition $1,395 July 16-20, Atlanta, GA July 23-27, San Francisco, CA July 30 August 3, Philadelphia, PA August 6-10, Washington, DC August 20-24, Chicago, IL September 10-14, Washington, DC September 17-21, Denver, CO October 22-26, Washington, DC January 28 February 1, San Diego, CA January 28 February 1, Washington, DC March 11-15, San Antonio, TX April 8-12, Washington, DC April 15-19, Virginia Beach, VA May 6-10, Las Vegas, NV June 3-7, Washington, DC July 15-19, Atlanta, GA July 22-26, San Francisco, CA July 29 August 2, Philadelphia, PA August 5-9, Washington, DC August 19-23, Chicago, IL September 9-13, Washington, DC September 16-20, Denver, CO Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 57 FEDERAL HUMAN RESOURCES MANAGEMENT

60 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT STRATEGIC HUMAN CAPITAL MANAGEMENT PMGT7015D Learn the skills you need to align human resources goals and budgets with your agency s mission. Understand the role of metrics and data to identify needs and outcomes, and to measure progress toward the identifi ed outcomes. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Acquire a historical overview of strategic human capital management Understand how to utilize data in strategic human capital management Understand the strategic human capital management framework, strategic alignment, and workforce planning and deployment Develop a results-oriented performance culture Learn the basics of knowledge management Anyone who seeks a solid foundation in strategic human capital management concepts, principles, and best practices, especially supervisors, managers, team leaders, management analysts, program specialists, and human resources leaders and practitioners. 2 Days 1.2 CEU Tuition $745 July 9-10, Philadelphia, PA August 6-7, San Diego, CA August 16-17, Washington, DC September 24-25, Chicago, IL October 18-19, Washington, DC January 10-11, Washington, DC February 25-26, Washington, DC April 25-26, Washington, DC May 1-2, Seattle, WA May 20-21, Albuquerque, NM June 18-19, Atlanta, GA June 20-21, Washington, DC July 8-9, Philadelphia, PA July 23-24, San Diego, CA August 26-27, Washington, DC September 23-24, Chicago, IL FEDERAL HUMAN RESOURCES MANAGEMENT PMGT7011D Receive a high-level overview of the federal human resources environment, where merit system principles and prohibited personnel practices drive federal human resources management decisions. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Identify the principles upon which the federal human resources management system is based, and describe how they affect federal HRM decisions Describe the differences between Title 5 and Title 5 exempt organizations and how these differences impact federal human resources management practices Discuss the compensation process, including classifi cation, pay, and benefi ts, and describe how equal pay for equal work is accomplished Describe the hiring process and how it is implemented in the federal government Discuss performance management in the federal government, including employee development and performance appraisal processes Describe equal employment opportunity (EEO), employee relations, and labor relations programs, including EEO complaint processing, agency administrative grievance systems, and union/management relations New HR practitioners, administrative specialists, management analysts, and technicians who assist in handling human resources issues. This course is not appropriate for individuals who have already completed Federal Human Resources Management for Administrative Personnel (PMGT8007D). 3 Days 1.8 CEU Tuition $995 July 9-11, Washington, DC July 16-18, Columbus, OH July 24-26, Atlanta, GA August 1-3, Washington, DC August 6-8, Las Vegas, NV August 20-22, Denver, CO August 27-29, Washington, DC September 5-7, Washington, DC September 17-19, Washington, DC September 25-27, Virginia Beach, VA September 26-28, Washington, DC October 10-12, Washington, DC October 23-25, San Antonio, TX November 13-15, Washington, DC January 2-4, Washington, DC January 15-17, New Orleans, LA February 5-7, Washington, DC February 20-22, Seattle, WA February 26-28, Philadelphia, PA March 4-6, Washington, DC March 26-28, Jacksonville, FL April 3-5, Washington, DC April 9-11, Honolulu, HI April 24-26, Washington, DC May 7-9, Albuquerque, NM May 14-16, San Diego, CA May 15-17, Washington, DC June 5-7, Washington, DC June 11-13, Baltimore, MD June 18-20, Dallas, TX July 8-10, Washington, DC July 15-17, Columbus, OH July 30 August 1, Atlanta, GA July 31 August 2, Washington, DC August 6-8, Las Vegas, NV August 20-22, Denver, CO August 26-28, Washington, DC September 4-6, Washington, DC September 16-18, Washington, DC September 24-26, Virginia Beach, VA September 25-27, Washington, DC EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Federal Human Resources Management (PERS1731A). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

61 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT INTERNAL CONSULTING SKILLS FOR FEDERAL HR PROFESSIONALS CDEV8005D Acquire the skills you need to build partnerships with management and operate as an HR consultant within your organization. Identify various HR options available within the federal context by participating in exercises, workshops, and case studies that have direct application to federal HR situations and issues. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Expand your role from a federal HR professional to an internal consultant Plan and prepare for the consultative relationship Know what causes client resistance and how to effectively deal with it Build partnerships with management Offer alternative solutions to contemporary HR problems Integrate your technical HR knowledge into the consultative process Practice consulting skills using federal HR case studies, exercises, and examples All human resources professionals who advise federal managers. Agencies may want to schedule on-site delivery of this course. It can be customized to address agency-specifi c HR issues. 3 Days 1.8 CEU Tuition $995 August 13-15, Washington, DC September 12-14, Washington, DC November 28-30, Washington, DC January 30 February 1, Washington, DC April 22-24, Washington, DC June 5-7, Washington, DC August 12-14, Washington, DC September 11-13, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT FOR ADMINISTRATIVE PERSONNEL PMGT8007D You are already aware that merit system principles and prohibited personnel practices drive federal human resources management decisions. This course provides a high-level overview of the federal human resources environment, terminology, and the following human resources functions: hiring, employee retention, performance management, and human resources relations. Identify the principles upon which the federal human resources management (HRM) system is based, and describe how they affect federal HRM decisions Describe the differences between Title 5 and Title 5 exempt organizations, and how these differences impact federal HRM practice Discuss the compensation process, including classifi cation, pay, and benefi ts, and explain how equal pay for equal work is accomplished Describe the federal hiring process and how it is implemented Discuss federal government performance management, including employee development and performance appraisal processes Describe equal employment opportunity (EEO), employee relations, and labor relations programs, including complaint processing, agency administrative grievance systems, and union/management relations Administrative specialists, management analysts, and technicians who assist in handling human resources issues. This course is not appropriate for individuals who have already completed Federal Human Resources Management (PMGT7015D). 3 Days 1.8 CEU Tuition $995 July 25-27, Washington, DC August 27-29, Washington, DC September 19-21, Washington, DC October 10-12, Washington, DC November 27-29, Washington, DC February 5-7, Washington, DC March 26-28, Washington, DC April 23-25, Washington, DC May 29-31, Washington, DC June 25-27, Washington, DC July 24-26, Washington, DC August 26-28, Washington, DC September 18-20, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 59

62 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT FREEDOM OF INFORMATION AND PRIVACY ACTS PMGT7000D Learn how to respond to Freedom of Information Act (FOIA) and Privacy Act (PA) requests. Become skilled at properly releasing records to the public while safeguarding necessary information. Advise managers on which records can remain undisclosed Respond fairly to the public s right to know Keep personal information private Keep proprietary corporate information private Sanitize information to make records releasable Know where to get advice on cases too close to call Observe procedural requirements (tracking, denial letters, etc.) Determine when and how to charge fees for FOIA and PA records All personnel who are involved with requests associated with the Freedom of Information Act or Privacy Act. 3 Days 1.8 CEU Tuition $995 July 10-12, Las Vegas, NV July 18-20, Washington, DC August 6-8, Washington, DC August 8-10, San Diego, CA August 28-30, Washington, DC September 19-21, Atlanta, GA September 25-27, Chicago, IL September 26-28, Washington, DC October 15-17, Washington, DC November 14-16, San Antonio, TX January 7-9, Washington, DC January 15-17, San Francisco, CA February 12-14, Washington, DC March 12-14, Dallas, TX March 19-21, Seattle, WA April 2-4, Washington, DC April 9-11, Philadelphia, PA May 20-22, Washington, DC May 21-23, Phoenix, AZ June 18-20, Denver, CO July 9-11, Las Vegas, NV July 17-19, Washington, DC August 5-7, Washington, DC August 6-8, San Diego, CA August 27-29, Washington, DC September 24-26, Chicago, IL September 25-27, Atlanta, GA September 25-27, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Applying the Freedom of Information and Privacy Acts (LAWS7335C). Visit graduateschool.edu/distance for more information. RECRUITMENT AND PLACEMENT FEDERAL STAFFING AND PLACEMENT STAF7009D Recruit and hire the right people with the right skills for your jobs. Gain the background and knowledge necessary to operate in the complex federal staffi ng environment. Become knowledgeable about staffi ng rules, regulations, and principles; appointment authorities; recruitment methods and hiring procedures; qualifi cations; merit promotion; and in-service placement actions. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Apply OPM policies and instructions Identify competitive and non-competitive appointing authorities Assess minimum qualifi cations using the operating manual Qualifi cation Standards for GS Positions Apply category rating procedures Apply time-in-grade and time-aftercompetitive-appointment restrictions Apply merit promotion and other in-service procedures Learn the role of the HR practitioner in assisting agency managers to recruit and retain top talent Devise alternative solutions to recruiting challenges Research and use all available resource and reference material, including legal and regulatory issuances Human resources management specialists, assistants, clerks, and others, such as supervisors, managers, and EEO staff members, who need to use and apply current federal staffi ng procedures and regulations. 5 Days 3 CEU Tuition $1, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

63 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT July 9-13, Austin, TX July 9-13, Washington, DC July 16-20, Washington, DC July 23-27, Chicago, IL July 23-27, Washington, DC July 30 August 3, Albuquerque, NM August 6-10, Washington, DC August 13-17, Atlanta, GA August 20-24, Washington, DC August 20-24, St. Louis, MO August 20-24, Las Vegas, NV September 10-14, Philadelphia, PA September 10-14, Washington, DC September 17-21, San Antonio, TX September 17-21, Washington, DC September 24-28, Washington, DC October 1-5, Washington, DC October 15-19, Washington, DC October 22-26, Dallas, TX October 29 November 2, Washington, DC November 12-16, Virginia Beach, VA November 26-30, Washington, DC December 3-7, Las Vegas, NV December 10-14, Washington, DC January 7-11, Washington, DC January 14-18, Atlanta, GA February 4-8, San Diego, CA February 4-8, Washington, DC February 25 March 1, Washington, DC March 4-8, San Antonio, TX March 11-15, Washington, DC March 18-22, Washington, DC April 8-12, Washington, DC April 15-19, Baltimore, MD April 22-26, Washington, DC April 29 May 3, Denver, CO May 6-10, Virginia Beach, VA May 13-17, San Francisco, CA May 13-17, Washington, DC June 3-7, Washington, DC June 10-14, New Orleans, LA June 17-21, Washington, DC June 24-28, Phoenix, AZ July 8-12, Austin, TX July 8-12, Washington, DC July 15-19, Washington, DC July 22-26, Chicago, IL July 22-26, Washington, DC July 29 August 2, Albuquerque, NM August 5-9, Washington, DC August 12-16, Atlanta, GA August 19-23, Las Vegas, NV August 19-23, St. Louis, MO August 19-23, Washington, DC September 9-13, Philadelphia, PA September 9-13, Washington, DC September 16-20, San Antonio, TX September 16-20, Washington, DC September 23-27, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Federal Staffi ng (STAF7102A) or Basic Staffi ng and Placement (STAF7100N). Visit graduateschool.edu/distance for more information. FEDERAL WORKFORCE ANALYSIS AND PLANNING PMGT7013D Using a workforce planning model, acquire the skills you need to align workforce planning with your agency s mission. Learn how to forecast and plan for future human resources needs: analyze mission requirements, collect workforce data, identify workforce surpluses or gaps, and identify solutions to address the gaps. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Recognize the importance of workforce analysis and planning in the strategic management of human capital Use data and planning models in the workforce planning process Analyze and interpret workforce data using workforce supply and demand analysis methods Develop strategies to address skill gaps Take the steps needed to successfully implement a workforce action plan Evaluate whether a workforce plan is achieving desired results or needs revision Anyone involved in assessing and planning for workforce needs, especially HR leaders, HR practitioners, budget analysts, management analysts, and program analysts. Supervisors and managers involved in strategic planning may also benefi t by attending this course. 2 Days 1.2 CEU Tuition $745 July 11-12, Philadelphia, PA August 2-3, Washington, DC September 6-7, Washington, DC September 20-21, Chicago, IL October 3-4, Washington, DC November 7-8, San Antonio, TX January 10-11, Washington, DC January 29-30, San Diego, CA April 11-12, Washington, DC May 22-23, Albuquerque, NM June 18-19, Washington, DC June 20-21, Atlanta, GA July 10-11, Philadelphia, PA August 1-2, Washington, DC September 5-6, Washington, DC September 19-20, Chicago, IL FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 61

64 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT QUALIFICATIONS ANALYSIS STAF7023D Learn how to evaluate federal job applicants and assess the qualifi cations of job candidates. Learn the legal and regulatory requirements of OPM s Qualifi cation Standards such as basic eligibility, minimum qualifi cation requirements, specialized experience requirements, positive education requirements, and the substitution of education for experience. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Determine whether applicants meet eligibility requirements Differentiate between general and specialized experience Assess both general and specialized experience Identify and evaluate positive education requirements Evaluate education as a substitute for experience Apply Individual Occupational Requirements Apply Group Coverage Standards HR specialists, assistants, and others who are involved in the federal recruitment, staffi ng, and/or placement process. 3 Days 1.8 CEU Tuition $995 July 17-19, Washington, DC July 18-20, Atlanta, GA July 24-26, Philadelphia, PA July 30 August 1, San Francisco, CA August 8-10, Washington, DC August 14-16, San Antonio, TX August 20-22, Honolulu, HI August 28-30, Washington, DC September 19-21, San Diego, CA September 24-26, Washington, DC October 9-11, Washington, DC November 5-7, Washington, DC January 15-17, Washington, DC January 23-25, Seattle, WA February 26-28, Albuquerque, NM March 11-13, Washington, DC April 8-10, Washington, DC April 15-17, Denver, CO April 30 May 2, Virginia Beach, VA May 7-9, Washington, DC May 22-24, New Orleans, LA June 4-6, Chicago, IL June 12-14, Washington, DC June 25-27, Dallas, TX July 15-17, Washington, DC July 17-19, Atlanta, GA July 23-25, Philadelphia, PA July 30 August 1, San Francisco, CA August 7-9, Washington, DC August 13-15, San Antonio, TX August 26-28, Washington, DC September 17-19, San Diego, CA September 23-25, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Qualifi cation Standards for GS Positions (STAF7051N). Visit graduateschool.edu/distance for more information. JOB ANALYSIS AND COMPETENCY ASSESSMENT STAF8001D Learn how to analyze federal jobs so you can identify appropriate job requirements (specialized experience, knowledge, skills, abilities, traits, and/or competencies), write better vacancy announcements, and prepare effective assessment plans that measure applicants abilities. This course covers both the Offi ce of Personnel Management s requirements and the Uniform Guidelines on Employee Selection Procedures. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Conduct an effective job analysis, consistent with legal and regulatory requirements, that identifi es the major duties of a position Use the results of the job analysis to identify and refi ne the competencies, knowledge, skills, and abilities needed to perform the work of the position Prepare operational defi nitions of competencies Develop appropriate applicant assessment and selection criteria Develop plans based on training, education, and experience to effectively measure applicants abilities to do the work Consider other assessment methods Human resources management practitioners as well as supervisors and managers who are involved in the recruitment and placement process or otherwise assess job candidates. 3 Days 1.8 CEU Tuition $ GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

65 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT July 17-19, Virginia Beach, VA August 8-10, Washington, DC August 27-29, Dallas, TX September 11-13, Jacksonville, FL September 18-20, Phoenix, AZ September 26-28, San Antonio, TX October 10-12, Washington, DC December 3-5, Washington, DC December 4-6, San Francisco, CA January 14-16, Washington, DC February 20-22, Washington, DC March 19-21, Philadelphia, PA April 16-18, Seattle, WA April 16-18, Atlanta, GA April 22-24, Washington, DC April 29 May 1, Washington, DC May 14-16, Denver, CO May 29-31, Washington, DC June 18-20, Chicago, IL June 24-26, Washington, DC July 9-11, Phoenix, AZ July 16-18, Virginia Beach, VA August 7-9, Washington, DC August 26-28, Dallas, TX September 10-12, Jacksonville, FL September 25-27, San Antonio, TX CATEGORY RATING STAF8014D Effectively and correctly use category rating, as required by the President s Hiring Reform initiatives, to rate and refer federal job applicants. Learn how to develop quality categories that distinguish candidates, apply veterans preference, prepare certifi cates for the selecting offi cial, and select candidates from the certifi cate. Understand the goals and legal basis of category rating Know how to determine differences in applicant quality, based on job-related competencies and related knowledge, skills, and abilities Ensure that veterans preference is correctly applied Place qualifi ed applicants into the appropriate category Ensure that you make valid and legal selections and properly document your decisions Human resources specialists, hiring offi cials, and federal supervisors and managers who are involved in the federal recruiting, staffi ng, or placement process. 1 Day 0.6 CEU Tuition $545 July 20, Washington, DC August 28, Columbus, OH September 27, Washington, DC February 1, San Diego, CA March 14, Washington, DC May 3, Virginia Beach, VA May 9, Washington, DC July 1, Washington, DC August 27, Columbus, OH September 26, Washington, DC EXAMINING FOR FEDERAL WAGE SYSTEM JOBS STAF7200D Learn to use the job element method to examine applicants for trades and labor occupations. Identify the job elements necessary for success on the job, develop a plan to measure the qualifi cations of applicants, and rate the applicants. Understand the principles of job-element (JE) examining for Federal Wage System jobs Use appropriate sets of elements Use screen-out elements Identify and use applicable JE examining references and tools Apply JE examining practices in opencompetitive and merit-staffi ng actions Use practical methods for rating applicants Human resources practitioners, hiring offi cials, and others who need to understand and/or use the JE examining method for blue-collar jobs. 2 Days 1.2 CEU Tuition $745 August 23-24, Washington, DC January 10-11, Washington, DC March 21-22, Washington, DC July 25-26, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 63

66 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT ADJUDICATING AND APPLYING VETERANS PREFERENCE STAF8007D Ensure your personnel actions fully comply with all current and applicable veterans preference laws, rules, and regulations. Understand who meets the defi nition of veteran; who is entitled to veterans preference in employment in the competitive civil service and in the excepted service; and the circumstances under which veterans preference applies, including competitive appointments, non-competitive appointments, and merit promotion under the Veterans Employment Opportunities Act. Know the circumstances when veterans preference applies Identify the types of veterans preference, including veteran, spouse, widow/widower, and mother Correctly adjudicate veterans preference claims Apply veterans preference to competitive and excepted service appointments Apply special appointing authorities for veterans in the following: Veterans Recruitment Appointments (VRA); 30 Percent or More Disabled Veterans; disabled veterans enrolled in a VA training program; and Veterans Employment Opportunity Act of 1998 Anyone who adjudicates veterans preference claims or performs delegated examining work. 1 Day 0.6 CEU Tuition $545 August 23, Washington, DC September 14, Atlanta, GA November 8, Washington, DC January 31, Washington, DC March 15, San Diego, CA April 5, Washington, DC May 21, Philadelphia, PA July 22, Washington, DC September 12, Atlanta, GA EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Adjudicating and Applying Veterans Preference (STAF8607A). Visit graduateschool.edu/distance for more information. SUITABILITY ADJUDICATION STAF8101D Learn how to perform suitability screening and adjudication for federal employment. Understand the statutory and regulatory requirements of Title 5 CFR, Part 731, and the criteria used to make suitability determinations. Apply the Offi ce of Personnel Management s (OPM) methodology for designating position risk and its model for making suitability determinations. Understand your agency s responsibilities under Title 5 CFR, Part 731, Suitability Designate risk levels for positions within your agency Review and compare an individual s character and conduct against suitability standards Use OPM guidelines for adjudicating basic suitability determinations Make appropriate and defensible suitability decisions Recognize merit fraud, including qualifi cation fraud (bogus degree claims, diploma mills, altered forms, etc.) Take appropriate actions based upon suitability determinations Adjudicators who are authorized by their agencies to handle suitability case processing and adjudication as delegated by OPM under Title 5 CFR, Part 731. Non-federal employees desiring to take this course must obtain OPM approval prior to registering. Contact [email protected] to initiate the pre-approval process. COURSE ADMISSION REQUIREMENTS (NO EXCEPTIONS) To be admitted into this class, you must present: a valid federal ID verifying you are a federal employee, or pre-approval from OPM; AND a copy of OPM s Suitability Processing Handbook (dated September 2008). You must obtain the Suitability Processing Handbook from your agency s Security Offi cer. Graduate School USA cannot provide the Handbook. If you have any questions, please [email protected] prior to registration. 3 Days 1.8 CEU Tuition $1, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

67 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT July 17-19, Washington, DC July 30 August 1, Kansas City, MO August 8-10, Washington, DC August 21-23, Seattle, WA August 28-30, Washington, DC September 19-21, Las Vegas, NV September 24-26, Washington, DC October 24-26, Washington, DC November 6-8, Denver, CO November 28-30, Washington, DC January 14-16, Washington, DC February 5-7, New Orleans, LA February 19-21, Washington, DC February 26-28, Baltimore, MD March 12-14, San Diego, CA March 18-20, Washington, DC April 24-26, Washington, DC April 30 May 2, Dallas, TX May 29-31, Washington, DC June 4-6, Atlanta, GA June 11-13, Philadelphia, PA June 17-19, Washington, DC June 25-27, San Antonio, TX July 16-18, Washington, DC July 29-31, Kansas City, MO August 7-9, Washington, DC August 20-22, Seattle, WA August 27-29, Washington, DC September 16-18, Las Vegas, NV September 23-25, Washington, DC ADVANCED SUITABILITY ADJUDICATION STAF9101D Refresh and update your suitability adjudication skills. Review the adjudication process, the specifi c factors, and additional considerations covered by Offi ce of Personnel Management (OPM) regulations, and OPM s Issues Characterization Chart, so that you can make better decisions, avoid reversals on appeal, and safeguard the integrity, effi ciency, and effectiveness of the federal service. Adhere to OPM processes Adjudicate suitability cases using appropriate criteria and suffi cient evidence Consider the impact of recent MSPB and U.S. Court of Appeals decisions on your suitability decisions Adjudicators who are authorized by their agencies to handle suitability case processing and adjudication as delegated by OPM under Title 5 CFR, Part 731. Non-federal employees desiring to take this course must obtain OPM approval prior to registering. Contact [email protected] to initiate the pre-approval process. COURSE ADMISSION REQUIREMENTS (NO EXCEPTIONS) To be admitted into this class, you must present: a valid federal ID verifying you are a federal employee, or pre-approval from OPM; AND a copy of OPM s Suitability Processing Handbook (dated September 2008). You must obtain the Suitability Processing Handbook from your agency s Security Offi cer. Graduate School USA cannot provide the Handbook. If you have any questions, please [email protected] prior to registration. 2 Days 1.2 CEU Tuition $795 August 7-8, Dallas, TX September 5-6, Philadelphia, PA September 12-13, Columbus, OH September 17-18, Las Vegas, NV September 27-28, Washington, DC March 21-22, Washington, DC June 20-21, Washington, DC June 27-28, Atlanta, GA August 6-7, Dallas, TX September 4-5, Philadelphia, PA September 11-12, Columbus, OH September 19-20, Las Vegas, NV September 26-27, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 65

68 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm USING FEDERAL HR FLEXIBILITIES STAF8013D INTERVIEWING TECHNIQUES STAF8012D PROCESSING FEDERAL PERSONNEL ACTIONS STAF7010D FEDERAL HUMAN RESOURCES MANAGEMENT Select and use HR fl exibilities and authorities to recruit and retain a high-performing workforce. Learn the practical and appropriate uses of the various staffi ng, workforce restructuring, and compensation fl exibilities available to federal agencies. Learn when to use direct hire authority; excepted service employment authorities; the Presidential Management Fellows program; recruitment, retention, and relocation bonuses; various veterans programs; student loan repayment programs; and more. Choose and correctly use the appropriate fl exibility to accomplish recruitment and retention objectives Make your agency an employer of choice and your agency s hiring process more effective and effi cient Increase your agency s return on investment (ROI) on recruitment efforts Human resources management specialists, assistants, and clerks, as well as supervisors, managers, recruiters, and other hiring offi cials who need to know about and use federal HR fl exibilities. Supervisors and managers will also benefi t by attending Federal Hiring Reform for Supervisors and Managers (PMGT7215D). 2 Days 1.2 CEU Tuition $745 August 20-21, Washington, DC November 6-7, Washington, DC January 28-29, Washington, DC March 21-22, Atlanta, GA August 19-20, Washington, DC Gain the knowledge you need to design and administer structured interviews. Focus your interviews on the job competencies that are most critical to the position. Gain skill in developing behavior-based questions that tap the applicant s experience and indicate how the applicant is likely to handle similar assignments. Develop structured interview questions and rating scales. Conduct effective, structured interviews Ask appropriate, nondiscriminatory interview questions designed to evaluate technical experience and expertise, communication skills, and other, more complex competencies, such as leadership abilities and analytical thinking Defi ne benchmark responses that permit you to rate or score applicant responses Obtain useful information from candidates so that better selection decisions can be made Supervisors, managers, recruiters, human resources management practitioners, and others who interview job applicants. 2 Days 1.2 CEU Tuition $745 December 6-7, Washington, DC March 14-15, Washington, DC April 18-19, Denver, CO June 27-28, Washington, DC Learn how to prepare, process, and approve Requests for Personnel Actions (SF-52) and Notifi cations of Personnel Actions (SF-50), the essential personnel records for federal employees. Use the correct and appropriate forms, terminology, codes, remarks, processes, and procedures that affect a personnel action. Locate information in and understand how to use the Guide to Processing Personnel Actions Apply the civil service rules, regulations, and procedures that govern federal personnel actions Document accession, change, and separation actions by correctly completing required entries (Nature of Action codes, Legal Authorities, remarks, etc.) on SF-50s and SF-52s Compute service computation dates, determine veterans preference, make career tenure and within-grade waiting-period decisions, and identify correct probationary periods Human resources management assistants, clerks, specialists, and others who need to understand and apply federal personnel procedures. 5 Days 3 CEU Tuition $1, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

69 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT July 9-13, Albuquerque, NM July 16-20, Washington, DC July 30 August 3, Baltimore, MD August 6-10, Washington, DC August 13-17, Kansas City, MO August 20-24, Virginia Beach, VA August 27-31, Washington, DC September 10-14, Portland, OR September 17-21, Washington, DC September 24-28, Dallas, TX October 15-19, Washington, DC November 26-30, Washington, DC December 3-7, Phoenix, AZ December 10-14, Washington, DC January 7-11, Washington, DC January 28 February 1, Washington, DC February 11-15, San Francisco, CA February 25 March 1, Washington, DC March 18-22, Denver, CO March 18-22, Washington, DC April 15-19, San Diego, CA April 15-19, Washington, DC April 22-26, Philadelphia, PA April 29 May 3, Columbus, OH May 6-10, San Antonio, TX May 6-10, Washington, DC May 13-17, Seattle, WA June 3-7, New Orleans, LA June 10-14, Washington, DC July 15-19, Washington, DC July 22-26, Albuquerque, NM July 29 August 2, Baltimore, MD August 5-9, Washington, DC August 12-16, Kansas City, MO August 19-23, Washington, DC August 26-30, Virginia Beach, VA September 9-13, Portland, OR September 16-20, Washington, DC September 23-27, Dallas, TX RELATED DISTANCE EDUCATION COURSE: You may also be interested in Basic Processing Personnel Actions (PROC7003N). Visit graduateschool.edu/distance for more information. RELATED DISTANCE EDUCATION COURSE: You may also be interested in Personnel Procedures for Clerks and Assistants (PROC7001N). Visit graduateschool.edu/distance for more information. CALCULATING SERVICE COMPUTATION DATES STAF7602D Determine creditable service and correctly compute all four service computation dates (SCDs): leave, retirement, reduction-in-force (RIF), and Thrift Savings Plan (TSP). Recognize when and how to change an employee s SCD. Determine what service is creditable for leave, retirement, RIF, and TSP Correctly change SCDs based on events such as excess nonpay status or changes from intermittent to full-time or part-time work schedule Compute SCDs accurately All federal human resources personnel who compute and make changes to SCDs. 1 Day 0.6 CEU Tuition $545 August 2, San Francisco, CA August 22, Washington, DC November 5, Washington, DC January 30, Washington, DC March 7, Philadelphia, PA June 10, Atlanta, GA July 22, Washington, DC August 2, San Francisco, CA RELATED DISTANCE EDUCATION COURSE: You may also be interested in Calculating Service Computation Dates (PROC7002N). Visit graduateschool.edu/distance for more information. STAFFING FOR SUPPORT STAFF STAF7001D Learn the essential federal staffi ng functions and how staffi ng relates to other HR programs. Become knowledgeable about the Merit System Principles and the Prohibited Personnel Practices; the basic requirements of eligibility and minimum qualifi cations; in-service placement actions, including merit promotion; and other components of a sound recruitment and placement program. Understand the federal human resources management (HRM) model, recruitment and staffi ng functions, and the process and steps in fi lling a vacancy Research the Code of Federal Regulations (5 CFR) to properly determine legal and regulatory requirements for recruitment and staffi ng Determine eligibility and minimum qualifi cations using OPM Qualifi cation Requirements Standards Apply merit promotion and in-service procedures Apply a job analysis process for developing assessment tools Staff members involved in the preparation of SF-52s or SF-50s who need to understand the relationship between staffi ng and other HR programs, or who are new to the federal recruitment and placement functions. 3 Days 1.8 CEU Tuition $995 July 17-19, Washington, DC August 28-30, Washington, DC October 10-12, Washington, DC January 22-24, Washington, DC April 10-12, Washington, DC July 16-18, Washington, DC August 27-29, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 67

70 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT PLANNING AND CONDUCTING A RIF STAF7015D Learn to properly execute a reduction-in-force (RIF). Know what to do when an agency abolishes positions, or separates or downgrades employees due to a reorganization, lack of work, shortage of funds, or insuffi cient personnel ceiling. Run a mock RIF to learn about agency obligations, appeal procedures, priority placement programs, and employees rights, including reemployment and restoration rights. Correctly apply four key factors of a RIF: tenure of employment, veterans preference, length of service, and performance rating Determine if an employee retains his or her present position or has a right to a different position Understand the importance of competitive areas and competitive levels, retention group and sub-group, and bump and retreat Establish a retention register Identify pay implications for specifi c employees, including severance pay and retained grade and pay All HR practitioners, as well as union offi cials and other employee representatives, who need to understand or execute a RIF. 4 Days 2.4 CEU Tuition $1,195 July 23-26, San Diego, CA August 20-23, Washington, DC October 1-4, Washington, DC November 13-16, Washington, DC February 12-15, Washington, DC June 4-7, Washington, DC June 11-14, Atlanta, GA July 23-26, San Diego, CA August 19-22, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Reduction-in-Force (STAF7052N). Visit graduateschool.edu/distance for more information. CLASSIFICATION AND COMPENSATION POSITION CLASSIFICATION CLAS7003D Become a well-trained classifi er. This intensive ten-day course provides you with a foundation in General Schedule (GS) and Federal Wage System (FWS) classifi cation. Focus on the legal basis, structure, and operation of GS, FWS, and alternative classifi cation systems. Also, develop your skills in selecting and applying position classifi cation standards and writing position evaluation statements. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Understand the legal basis, structure, and primary tools of the General Schedule system Apply the procedures used to classify federal positions using the Factor Evaluation System Prepare an evaluation statement using the Factor Evaluation System Understand job family standards, guides, and the automated classifi cation programs used by some federal agencies Select and apply procedures used to classify federal positions in the Federal Wage System Select and apply procedures used to classify federal positions using the narrative system Illustrate the rules applicable to classifying mixed grade/series and the interdisciplinary positions Identify the preparation and interview procedures required for a position audit Know how to apply the procedures used to classify federal leader, supervisory, and managerial positions All federal HR staff and others who classify positions or require an in-depth-knowledge of how federal positions are classifi ed. Note: Principles of Classifi cation (CLAS7900D) is not a substitute for this in-depth, exercise-intensive course. 10 Days 6 CEU Tuition $2, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

71 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT July 9-20, Atlanta, GA July 9-20, Washington, DC July 16-27, San Francisco, CA July 30 August 10, Washington, DC August 6-17, Denver, CO August 20-31, Washington, DC September 10-21, St. Louis, MO September 10-21, Washington, DC September 17-28, Austin, TX October 15-26, Atlanta, GA October 15-26, Washington, DC October 22 November 2, Washington, DC November 26 December 7, Washington, DC December 3-14, Washington, DC January 7-18, Washington, DC January 28 February 8, San Antonio, TX February 25 March 8, San Diego, CA February 25 March 8, Virginia Beach, VA March 4-15, Washington, DC April 8-19, Washington, DC April 22 May 3, Phoenix, AZ April 29 May 10, Chicago, IL May 6-17, Washington, DC May 13-24, Albuquerque, NM June 3-14, Washington, DC June 10-21, Philadelphia, PA July 8-19, Atlanta, GA July 8-19, Washington, DC July 15-26, San Francisco, CA July 29 August 9, Washington, DC August 5-16, Denver, CO August 12-23, Washington, DC September 9-20, St. Louis, MO September 9-20, Washington, DC September 16-27, Austin, TX RELATED DISTANCE EDUCATION COURSES: You may also be interested in Position Classifi cation: An Introduction (CLAS7051N) and Federal Classifi cation (CLAS7052A). Visit graduateschool.edu/distance for more information. PRINCIPLES OF CLASSIFICATION CLAS7900D Learn how to apply the basic, cross-cutting principles needed to classify and analyze General Schedule (GS) and Federal Wage System (FWS) positions. Become adept with the principles and procedures associated with the systems used in federal classifi cation. Improve the analytical skills you need to ask good questions about position duties and design. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Identify the methods used to evaluate positions in the federal system Learn the principles and references that guide classifi cation in the federal sector Explain and apply procedures used to classify federal positions using the FES Explain and apply procedures used to classify federal positions using the narrative system Explain and apply the rules applicable to classifying mixed grade/series and interdisciplinary positions Identify and apply the procedures used to classify federal leader, supervisory, and managerial positions Anyone who classifi es, or needs to know how to evaluate the level and pay of, federal GS and FWS positions, including HR staff, managers, supervisors, administrative staff, and others. This fi ve-day course is not a substitute for the tenday Position Classifi cation (CLAS7003D) course. It differs from the ten-day course in several ways. Due to time constraints, this course provides fewer exercises to practice and demonstrate correct application of classifi cation standards. Also, it does not cover certain related topics, such as FLSA, position reviews, and classifi cation appeals. 5 Days 3 CEU Tuition $1,395 July 16-20, Washington, DC August 6-10, Philadelphia, PA August 27-31, Chicago, IL September 24-28, Washington, DC October 1-5, Washington, DC March 4-8, Washington, DC March 18-22, San Antonio, TX April 1-5, Virginia Beach, VA May 6-10, San Francisco, CA May 20-24, Washington, DC June 10-14, Denver, CO July 15-19, Washington, DC August 5-9, Philadelphia, PA August 26-30, Chicago, IL September 23-27, Washington, DC RELATED DISTANCE EDUCATION COURSES: You may also be interested in Federal Classifi cation (CLAS7052A) and Position Classifi cation: An Introduction (CLAS7051N). Visit graduateschool.edu/distance for more information. FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 69

72 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT ADVANCED POSITION CLASSIFICATION CLAS9001D Your experience informs you that in federal government today it is not uncommon to fi nd agency organizations operating side-by-side with some under the General Schedule system and with others classifying their jobs according to specifi c agency procedures. Acquire a good basic foundation in the principles of federal classifi cation so you can make solid management decisions. Refresh your classifi cation experience. Discuss the more diffi cult and technical classifi cation issues through exercises based on actual classifi cation appeals decided by the Offi ce of Personnel Management. Learn the procedures used to evaluate positions under the Factor Evaluation System and the narrative system Use the references that guide the federal classifi cation system Understand the concepts and apply the procedures to such technical issues as mixed grade/mixed series, interdisciplinary positions, and one-grade vs. two-grade interval work Understand the General Schedule and Federal Wage System classifi cation appeals processes Interpret and apply the General Schedule Leader Grade Evaluation Guide and the General Schedule Supervisory Guide Apply the Fair Labor Standards Act (FLSA) categories to properly determine exempt/ non-exempt status HR and other agency staff, including managers, supervisors, and administrative staff, who have prior experience in evaluating/classifying positions under Title 5. 4 Days 2.4 CEU Tuition $1,195 July 23-26, Washington, DC August 6-9, San Antonio, TX August 13-16, San Francisco, CA September 18-21, Atlanta, GA November 5-8, Washington, DC March 25-28, Washington, DC April 2-5, San Francisco, CA April 16-19, Virginia Beach, VA June 11-14, Austin, TX July 22-25, Washington, DC September 17-20, Atlanta, GA POSITION CLASSIFICATION FOR NON-CLASSIFIERS CLAS8102D Learn the basic principles, structure, and operation of the federal position classifi cation process. Discover how to profi ciently do the following: interpret and apply classifi cation standards, select appropriate occupational groups and series, prepare well-written descriptions and evaluation statements, identify work characteristics that impact position classifi cation, and recognize the basic principles underlying position management. Select and apply job-grading standards using the Federal Wage System Learn the structure and operation of the General Schedule (GS) system Select and apply GS narrative and Factor Evaluation System (FES) classifi cation standards Prepare position descriptions in a variety of formats Prepare evaluation statements for a variety of situations Learn the classifi cation appeals process Classify mixed positions using a variety of classifi cation standards and guides Apply guides for classifying work leaders and supervisors in the GS system Federal supervisors, managers, and administrative staff who prepare and evaluate job descriptions or have delegated position classifi cation authority. 2 Days 1.2 CEU Tuition $ GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

73 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT August 1-2, Seattle, WA August 13-14, Washington, DC August 20-21, San Antonio, TX September 11-12, Atlanta, GA September 24-25, Baltimore, MD October 18-19, Washington, DC January 16-17, Las Vegas, NV February 28 March 1, Washington, DC May 28-29, Washington, DC July 31 August 1, Seattle, WA August 1-2, Washington, DC August 19-20, San Antonio, TX September 9-10, Atlanta, GA September 23-24, Baltimore, MD FEDERAL POSITION MANAGEMENT CLAS7012D Discover how to use position management tools, techniques, and methods to support a high-performing organization. Obtain a solid understanding of the role of position management in succession planning. Learn to identify and correct the following problems: fragmentation, layering unnecessary positions, narrow supervisor-to-employee ratio, job dilution, missing career ladders, workforce inconsistencies, and inaccurate position descriptions. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. July 12-13, Seattle, WA September 13-14, Washington, DC October 11-12, Washington, DC January 16-17, Washington, DC February 25-26, Washington, DC March 26-27, Chicago, IL April 4-5, Washington, DC April 10-11, Virginia Beach, VA May 7-8, San Antonio, TX May 30-31, Washington, DC July 10-11, Seattle, WA September 4-5, Washington, DC Understand position management and its historical impact on federal agency programs Recognize the impact of organizational mission on position design Understand how organizational structures and common patterns of assigning duties affect position design Recognize the symptoms associated with common position management problems and how to resolve them Identify and apply the appropriate staffi ng and classifi cation tools necessary to deal with position management issues Learn the various agency roles and responsibilities in the position management process Human resources management specialists, management and program analysts, supervisors, managers, and team leaders who are responsible for position management and increasing work unit effi ciency. 2 Days 1.2 CEU Tuition $745 FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 71

74 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT FAIR LABOR STANDARDS ACT CLAS7101D Equip yourself with the information, understanding, and ability to correctly apply the provisions of the FLSA. Learn the general principles of FLSA and the administrative procedures by which covered work time must be compensated; how hours of work and scheduling of work become important factors when considering overtime pay entitlements; how to treat time spent traveling away from the offi cial duty station that occurs outside regular working hours; and the responsibilities of those who have to ensure that FLSA provisions are not violated. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Learn the history, coverage, and regulations governing the FLSA Describe agency, manager/supervisor, and employee responsibilities under the FLSA Make FLSA exempt/non-exempt determinations by applying exemption criteria to employees/positions Determine hours of work that can be credited as overtime by applying FLSA guidelines to a variety of situations Identify situations in which travel is credited as hours of work and apply the appropriate guidelines, including compensatory time for travel Learn the guidelines for fi ling an FLSA claim HR practitioners, administrative staff, and payroll technicians who need an understanding of the FLSA provisions to make informed decisions or advise employees or managers on FLSA matters. 2 Days 1.2 CEU Tuition $745 July 17-18, Las Vegas, NV August 2-3, Dallas, TX August 16-17, Washington, DC August 29-30, Atlanta, GA February 5-6, San Francisco, CA March 20-21, Washington, DC April 3-4, Chicago, IL July 16-17, Las Vegas, NV August 1-2, Washington, DC August 1-2, Dallas, TX August 26-27, Atlanta, GA EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Fair Labor Standards Act (CLAS7102A). Visit graduateschool.edu/distance for more information. FEDERAL PAY SETTING STAF9002D Acquire the knowledge necessary to set and administer pay for federal General Schedule (GS) employees. Learn how to implement and apply the complex array of pay administration rules and understand the terminology, including locality rates, special rates, position of record, offi cial work site, highest applicable rate range, payable rate, and the geographic conversion rule. Explain GS pay-setting policies and requirements Apply pay-setting rules and requirements that illustrate the federal pay-setting cycle Set pay for a wide variety of personnel actions Individuals who set pay, or give advice on setting pay, for federal civilian employees. 3 Days 1.8 CEU Tuition $1,095 August 20-22, Washington, DC August 21-23, Kansas City, MO September 5-7, Denver, CO September 17-19, Washington, DC October 2-4, Washington, DC October 30 November 1, Washington, DC January 7-9, Washington, DC February 27 March 1, Washington, DC April 8-10, Washington, DC May 1-3, Washington, DC May 21-23, Philadelphia, PA June 24-26, Atlanta, GA June 26-28, Washington, DC August 19-21, Washington, DC August 20-22, Kansas City, MO September 4-6, Denver, CO September 16-18, Washington, DC RELATED DISTANCE EDUCATION COURSES: You may also be interested in Pay Setting for FWS Positions (PADM7001N), Pay Setting for GS Positions (PADM7002N), or Pay Options for Recruitment and Retention (PADM7003N). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

75 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT EMPLOYEE AND LABOR RELATIONS FEDERAL EMPLOYEE RELATIONS LABR7009D Understand the complexities of federal employee relations. Learn the rights and responsibilities of agency employees in areas such as probationary periods, performance management and awards, discipline, conduct problems, leaves of absence, labor management issues, appeals and grievances, and more. This course is part of the Certificate of Accomplishment in Federal Human Resources Management. Understand management and employee rights in the workplace Identify and apply the correct laws and regulations for specifi c HR situations Determine probationary periods Separate performance from conduct problems Decide when and how management should discipline employees Improve performance standards and advise managers on handling performance problems Know the categories of awards available in the federal service Correctly handle situations involving medical issues Understand the grievance and appeal options of federal employees Employee relations specialists and human resources practitioners working in support of human resources programs. 4 Days 2.4 CEU Tuition $1,195 July 9-12, Washington, DC July 23-26, Albuquerque, NM July 30 August 2, Washington, DC August 14-17, Portland, OR August 21-24, Virginia Beach, VA August 21-24, Philadelphia, PA August 27-30, Washington, DC September 11-14, San Diego, CA September 11-14, Washington, DC September 24-27, Dallas, TX October 16-19, Jacksonville, FL October 23-26, Washington, DC November 27-30, Phoenix, AZ November 27-30, Washington, DC January 8-11, Washington, DC January 15-18, Dallas, TX January 28-31, Washington, DC February 26 March 1, Atlanta, GA March 5-8, Denver, CO March 18-21, Washington, DC March 26-29, Las Vegas, NV April 8-11, Washington, DC April 29 May 2, Washington, DC May 6-9, Baltimore, MD May 14-17, New Orleans, LA June 3-6, Washington, DC June 11-14, Seattle, WA June 18-21, Chicago, IL July 8-11, Washington, DC July 16-19, Albuquerque, NM July 29 August 1, Washington, DC August 13-16, Virginia Beach, VA August 13-16, Portland, OR August 20-23, Philadelphia, PA August 26-29, Washington, DC September 10-13, San Diego, CA September 10-13, Washington, DC September 23-26, Washington, DC September 24-27, Dallas, TX FEDERAL LABOR RELATIONS LABR7010D Gain a solid foundation in the area of federal labor-management relationships. Understand how harmonious labor relations can bring productivity gains to your workforce. Become profi cient with bargaining unit determination and election procedures; exclusive union representation, negotiations, and good-faith bargaining; and contract administration, grievance systems, and arbitration. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Provide an overview of the history of labor relations in the federal sector Understand the basic principles of labor relations incorporated in the Labor- Management Relations Statute Learn the missions and goals of the various bodies involved in overseeing and facilitating the labor relations processes in the federal sector Explain the process by which a union becomes the exclusive representative Federal labor relations specialists, human resources practitioners, and managers or supervisors who frequently deal with labor relations issues. 4 Days 2.4 CEU Tuition $1,295 July 24-27, Philadelphia, PA August 6-9, Washington, DC August 14-17, Chicago, IL August 21-24, San Diego, CA August 27-30, Virginia Beach, VA September 11-14, Albuquerque, NM September 18-21, Atlanta, GA October 22-25, Washington, DC January 15-18, Atlanta, GA February 5-8, Washington, DC March 5-8, Dallas, TX April 2-5, Washington, DC April 9-12, Seattle, WA April 15-18, New York, NY April 22-25, Baltimore, MD Federal Labor Relations, continued on page 74. FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 73

76 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT Federal Labor Relations, continued from page 73. April 30 May 3, San Antonio, TX June 18-21, San Francisco, CA June 18-21, Washington, DC July 23-26, Philadelphia, PA August 5-8, Washington, DC August 13-16, Chicago, IL August 20-23, San Diego, CA August 26-29, Virginia Beach, VA September 10-13, Albuquerque, NM September 17-20, Atlanta, GA RELATED DISTANCE EDUCATION COURSE: You may also be interested in Basic Labor Relations (LABR7051N). Visit graduateschool.edu/distance for more information. EMPLOYEE CONDUCT AND PERFORMANCE LABR7011D Develop the skills necessary to deal with common performance and conduct problems. Explore day-to-day problems that face federal supervisors in this practical, no-nonsense course. Become adept at dealing with workplace issues such as absenteeism, insubordination, an employee coming to work under the infl uence, threatening and intimidating co-workers, sick leave abuse, contentious conduct, poor performance, and workplace violence. Distinguish between a performance problem and a conduct problem Determine when employee conduct is actionable Decide whether to take formal or informal action List the most common factors in assessing penalties Follow the correct steps in a performance counseling session Write a performance improvement plan Learn the steps in a performance-based action HR practitioners, as well as civilian and military supervisors of federal civilian employees. 2 Days 1.2 CEU Tuition $745 July 30-31, Dallas, TX August 16-17, Washington, DC September 6-7, Washington, DC September 25-26, Atlanta, GA November 6-7, Washington, DC January 14-15, Washington, DC April 18-19, Washington, DC June 10-11, Washington, DC July 30-31, Dallas, TX August 1-2, Washington, DC September 23-24, Atlanta, GA September 26-27, Washington, DC ADVERSE AND PERFORMANCE-BASED ACTIONS LABR7100D Achieve confi dence in your ability to prepare or decide adverse actions or performance-based actions. Before taking adverse and performancebased actions against employees, learn to meet rigid penalty and proof standards of cause set by third parties that review removals, suspensions, demotions, and furloughs. Explore disciplinary and non-disciplinary causes; unusual cause situations, such as medical problems or off-duty conduct; penalty factors; issues of proof; and pre-action investigations. Determine whether an action requires adverse action or unacceptable performance action procedures Decide when an adverse action or unacceptable performance action is justifi ed Determine if enough proof is available to take an action List relevant factors in assessing penalties Follow the correct procedures in taking either of the two actions Federal HR practitioners, administrative specialists, managers, and supervisors who prepare or decide adverse actions. 4 Days 2.4 CEU Tuition $1,195 July 17-20, San Francisco, CA August 14-17, Virginia Beach, VA September 10-13, Washington, DC September 18-21, Atlanta, GA October 15-18, Washington, DC November 13-16, Washington, DC December 4-7, San Diego, CA February 11-14, Washington, DC March 25-28, Washington, DC April 2-5, Chicago, IL May 7-10, Atlanta, GA May 14-17, Denver, CO May 20-23, Washington, DC June 24-27, Baltimore, MD July 9-12, San Francisco, CA August 13-16, Virginia Beach, VA September 3-6, Washington, DC September 24-27, Atlanta, GA GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

77 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT FEDERAL PERFORMANCE MANAGEMENT LABR7013D EMPLOYEE PERFORMANCE DISCUSSIONS LABR7015D MEDIATING EMPLOYEE DISPUTES PMGT7003D Become equipped in your role as supervisor, manager, and human resources specialist with the skills you need to make meaningful performance distinctions. Improve and implement your communication, planning, tracking, and existing performance tools to make, or advise on making, performance decisions, regardless of the system in which you fi nd yourself. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Describe the basis for performance decisions Identify the current federal performance management systems Plan and determine how performance distinctions will be measured Identify how to help employees progress toward established performance goals Evaluate performance against established standards and communicate results Supervisors or managers who are involved in appraising individual employees or HR practitioners who offer advice or work to make the appraisal process functional in their organizations. 3 Days 1.8 CEU Tuition $995 September 12-14, San Antonio, TX September 17-19, Washington, DC December 11-13, Washington, DC March 11-13, Washington, DC March 18-20, Atlanta, GA June 4-6, Washington, DC July 15-17, Denver, CO September 10-12, San Antonio, TX September 16-18, Washington, DC RELATED DISTANCE EDUCATION COURSES: You may also be interested in Solving Performance and Conduct Problems (LABR7052N) and Developing Performance Standards (LABR7007A). Visit graduateschool.edu/distance for more information. Learn how to hold productive performance discussions with your employees. By structuring discussions and appropriately focusing your feedback, become skilled at defi ning short- and long-term expectations, explaining how progress is measured, and identifying current levels of accomplishment. Through real-world exercises, practice communication and performance management skills to minimize stress when providing feedback, anticipate employee reactions, and build a common understanding of performance expectations. Recognize the differences between performance and conduct Utilize proven communication approaches to reach a common understanding of expectations Monitor performance and provide ongoing feedback to avoid surprises Deliver effective performance-focused feedback Overcome reluctance toward conducting performance-based discussions Eliminate personal issues that get in the way of effective performance discussions Communicate and recognize successful performance Plan interim and annual performance review conversations All supervisors, managers, and team leaders who conduct performance discussions. 2 Days 1.2 CEU Tuition $745 July 19-20, Denver, CO August 9-10, Washington, DC November 1-2, Washington, DC February 20-21, Washington, DC March 5-6, Philadelphia, PA April 30 May 1, Atlanta, GA May 22-23, Washington, DC July 18-19, Denver, CO August 8-9, Washington, DC Learn how to mediate employee disputes and maintain productive work relationships. Develop your problem-solving skills and study the causes and dynamics of confl ict, the alternative dispute resolution process, coaching and negotiating skills, and more. Defi ne alternative dispute resolution Identify criteria to help select cases best suited for mediation Explain when alternative dispute resolution is not appropriate Coach disputing parties to communicate effectively Contrast the outcome of a dispute resolved using traditional dispute resolution methods with one resolved by alternative dispute resolution methods Human resources, EEO, and management offi cials who deal with employee disputes will fi nd this course especially helpful. 4 Days 2.4 CEU Tuition $1,195 September 17-20, Washington, DC March 25-28, Washington, DC June 24-27, Washington, DC September 16-19, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 75

78 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT NEGOTIATING FEDERAL LABOR AGREEMENTS LABR9001D Enhance your ability to prepare for federal contract negotiation sessions. Explore the fundamentals of preparing for negotiations, from applying refi ned bargaining skills and tactics to resolving impasses and dealing successfully with the Federal Mediation and Conciliation Service. Learn to apply a proactive approach to developing management and negotiation philosophy and proposals. Organize a team to negotiate labor agreements Understand union proposals and tactics Assess the implications of proposal bargaining Develop a proactive approach to negotiation Understand and use interest-based bargaining approaches All federal supervisors, managers, attorneys, and human resources management staff who negotiate labor agreements or advise management negotiators. 5 Days 3 CEU Tuition $1,395 September 17-21, Baltimore, MD March 11-15, Washington, DC June 10-14, Washington, DC September 16-20, Baltimore, MD EMPLOYEE BENEFITS ADMINISTRATION FEDERAL EMPLOYEE BENEFITS BENE7104D Learn about the Federal Employees Health Benefi t (FEHB) program, Federal Employees Group Life Insurance (FEGLI) program, Thrift Savings Plan (TSP), Civil Service Retirement System (CSRS), CSRS Offset, Federal Employees Retirement System (FERS), and Social Security. Make sure you can accurately and thoroughly analyze and respond to questions from employees about their federal employee benefi ts. Gain the information needed to advise new, current, and separating employees about their benefi ts. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Determine retirement system coverage for new hires, rehires, transfers, and converted employees Explain the basics of Social Security eligibility and survivor benefi ts Explain the basics of the Thrift Savings Plan and withdrawal options Determine retirement eligibility dates, identify creditable service, and calculate basic annuity amounts under CSRS and FERS Determine and explain eligibility requirements, options, and coverage for FEHB and FEGLI All HR employees who administer and apply federal employee benefi ts. 5 Days 3 CEU Tuition $1,395 July 9-13, Washington, DC July 23-27, Dallas, TX August 6-10, Virginia Beach, VA August 6-10, Washington, DC August 13-17, Philadelphia, PA September 10-14, Washington, DC September 10-14, Las Vegas, NV October 15-19, Washington, DC December 3-7, Denver, CO January 7-11, Washington, DC February 4-8, Seattle, WA February 25 March 1, Washington, DC March 18-22, Washington, DC March 25-29, San Diego, CA April 22-26, Albuquerque, NM April 22-26, Washington, DC May 13-17, Kansas City, MO June 3-7, Atlanta, GA June 3-7, Washington, DC June 10-14, San Francisco, CA July 8-12, Washington, DC July 22-26, Dallas, TX July 29 August 2, Virginia Beach, VA August 5-9, Washington, DC August 12-16, Philadelphia, PA September 9-13, Las Vegas, NV September 9-13, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

79 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT CSRS BENEFITS APPLICATIONS BENE8110D Learn how to correctly counsel Civil Service Retirement System (CSRS) and CSRS Offset employees about their federal retirement benefi ts. Gain valuable knowledge about the CSRS rules, regulations, retirement application procedures, and benefi ts in this comprehensive course. Identify CSRS coverage and retirement eligibility requirements Compute creditable annuity and service estimates Explain deposit service, redeposit service, and post-56 military deposit service Explain CSRS retirement spousal elections, survivor benefi ts, and death benefi ts Use the appropriate CSRS retirement forms and accurately process retirement applications Explain retiree aspects of FEHB and FEGLI, including eligibility and options Explain the special rules that impact Social Security benefi ts for CSRS retirees and surviving spouses Prepare complete and accurate CSRS retirement applications All HR employees who administer and apply CSRS employee benefi ts. Staff specialists, assistants, clerks, and others who are involved in administering federal benefi ts will also benefi t by attending this course. 4 Days 2.4 CEU Tuition $1,295 October 9-12, Washington, DC March 25-28, Washington, DC June 24-27, Washington, DC FERS BENEFITS APPLICATIONS BENE8111D Learn all you need to know to correctly inform and counsel FERS employees about their federal retirement benefi ts and option issues. This comprehensive workshop covers the Federal Employees Retirement System (FERS) rules and regulations and benefi ts, as well as FERS retirement application procedures. Identify FERS coverage and retirement eligibility requirements Compute creditable annuity and service estimates Explain the signifi cance of the Thrift Savings Plan for FERS employees Perform deposit service and post-56 military deposit service Apply FERS retirement spousal elections, survivor benefi ts, and death benefi ts Utilize the appropriate FERS retirement forms and accurately prepare and process retirement applications All HR employees who administer and apply FERS employee benefi ts. 4 Days 2.4 CEU Tuition $1,295 August 6-9, Washington, DC August 21-24, Atlanta, GA September 18-21, Denver, CO October 1-4, Washington, DC January 28-31, Washington, DC March 19-22, San Francisco, CA May 6-9, Washington, DC July 15-18, Washington, DC August 20-23, Atlanta, GA September 17-20, Denver, CO WORKERS COMPENSATION AND DISABILITY RETIREMENT BENE8104D Develop the knowledge and skills you need to handle claims for the Offi ce of Workers Compensation Program (OWCP) and federal disability retirement. Understand the features of each program and help your agency process claims quickly and accurately, reduce its worker compensation costs, and bring injured employees back to work. Understand benefi ts available under the Offi ce of Workers Compensation Program (OWCP) and federal disability retirement Answer questions regarding the OWCP Explain and process the various claim forms for OWCP and disability retirement Explain injury compensation rules and return-to-work plans to federal employees HR specialists, assistants, and clerks, as well as other support staff members who are involved in administering federal benefi ts. 2 Days 1.2 CEU Tuition $745 August 13-14, Washington, DC September 6-7, San Francisco, CA November 29-30, Washington, DC April 8-9, Washington, DC June 26-27, Atlanta, GA July 30-31, San Francisco, CA August 12-13, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 77

80 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT EQUAL EMPLOYMENT OPPORTUNITY EEO IN THE FEDERAL SECTOR EEOP7012D Understand the basics of EEO laws as they affect federal employment. Learn about prohibited forms of discrimination; the federal sector EEO complaint process; techniques for identifying and avoiding workplace discrimination, harassment, and retaliation; and supervisory responsibility for affi rmative employment in the federal sector. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Identify agency responsibilities for establishing and maintaining EEO and affi rmative employment programs Discuss the history of EEO in the federal government Understand the role and responsibilities of EEO and HR practitioners in the EEO program Explain the rights and responsibilities of federal employees, supervisors, and managers under EEO regulations Recognize EEO s place in the agency and how it interfaces with HR management All federal employees will benefi t by taking this course. 3 Days 1.8 CEU Tuition $995 July 25-27, Washington, DC August 27-29, Washington, DC September 24-26, Washington, DC November 13-15, Washington, DC January 2-4, Washington, DC March 12-14, Washington, DC May 1-3, Washington, DC May 14-16, San Antonio, TX July 24-26, Washington, DC August 19-21, Washington, DC September 23-25, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in EEO Its Place in the Federal Government (EEOP7051N). Visit graduateschool.edu/distance for more information. MANAGING WORKFORCE DIVERSITY EEOP7001D Create an inclusive environment that capitalizes on today s complex and dynamic workplace. Come to understand, appreciate, and account for the impact and value of differences in backgrounds, generations, cultural experiences, perspectives, personality, and heritage. Examine your interpersonal behavior in the workplace, discover its impact on those you lead, and enhance your skills to set a positive example and foster a respectful environment that maximizes employee productivity. Identify the major trends that impact diversity in the workplace Explain the relationships among diversity, EEO, and affi rmative action Understand culture and cultural diversity Describe the impact of culture and cultural differences on interpersonal relations and the organization Identify differences between cultural groups, gender groups, and generational groups Explain how prejudices and stereotypes are formed Recognize how to manage your own stereotypes Identify ways to improve communications across cultures Describe the self-management skills individuals need for effective intercultural transactions Supervisors, managers, and team leaders. 2 Days 1.2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

81 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT SEXUAL HARASSMENT PREVENTION FOR EMPLOYEES EEOP0010D Sexual harassment is not only illegal, it also detracts from workplace productivity and professionalism. Learn about the various types of sexual harassment, how to distinguish sexual harassment from sex discrimination, the avenues for addressing sexual harassment issues, employee rights to fi le a sexual harassment complaint, and the types of remedies available for victims. Defi ne sexual harassment Identify sexually harassing situations Identify the nature and extent of sexual harassment Identify personal behavior that could be offensive or harassing Respond appropriately to sexually harassing behavior Describe how sexual harassment can affect the terms, conditions, and privileges of employment Describe management s responsibility for creating a hostility-free work environment All federal employees will benefi t by taking this course. 1 Day 0.6 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. RELATED DISTANCE EDUCATION COURSE: You may also be interested in Preventing Sexual Harassment in the Workplace (EEOP7003N). Visit graduateschool.edu/distance for more information. SEXUAL HARASSMENT PREVENTION FOR SUPERVISORS EEOP0011D Learn about the various types of sexual harassment and the kinds of behavior that may be interpreted as sexual harassment in the workplace. Recognize your role in preventing sexual harassment and your responsibilities when sexual harassment complaints are raised. Defi ne sexual harassment and identify sexually harassing situations Identify the nature and extent of sexual harassment Identify agency actions to reduce sexual harassment Take appropriate action when handling sexual harassment allegations Use appropriate techniques when interviewing the victim and the accused Counsel potential complainants regarding their rights and the remedies available to them Explain the discrimination complaint procedure Recognize personal behavior that could lead to charges of sexual harassment Federal supervisors, managers, and team leaders. 1 Day 0.6 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. EEO FOR SUPERVISORS AND MANAGERS EEOP8101D Enhance your performance as a federal supervisor by understanding your role, responsibilities, and obligations in recruiting and maintaining a diverse workforce and in addressing and preventing discrimination, retaliation, and all forms of harassment. Defi ne management s role and responsibility in the EEO program Consider the impact of EEO laws when making decisions Take appropriate action when an EEO complaint is fi led Recognize and implement sound practices that support EEO objectives Work with the Special Emphasis Program to achieve EEO objectives Defi ne, identify, and take appropriate action in sexual harassment cases Understand the affi rmative action program Learn proper job interview questions Federal supervisors, managers, and team leaders, including military personnel who supervise civilian employees. 2 Days 1.2 CEU Tuition $745 July 9-10, St. Louis, MO August 14-15, Atlanta, GA September 5-6, Washington, DC February 28 March 1, Washington, DC April 23-24, Denver, CO June 11-12, Las Vegas, NV July 8-9, St. Louis, MO August 13-14, Atlanta, GA September 12-13, Washington, DC FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 79

82 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT FEDERAL EEO COUNSELING EEOP7101D Prepare to be an effective EEO counselor. Practice the skills you need to counsel employees and handle complaints. Learn about the EEO counselor s roles and responsibilities, and study the laws, regulations, and directives that govern federal EEO and the federal EEO complaint procedures. Discuss prohibited forms of discrimination, including disparate treatment, adverse impact, and reasonable accommodation. Explain the EEO process set forth in 29 CFR, Part 1614, emphasizing important time frames in the EEO process and the rights and responsibilities of parties Identify relevant issues, documents, and witnesses Attempt resolution of EEO complaint issues Prepare an EEO counselor s report Describe other procedures available to aggrieved persons Understand mixed-case processing issues, including the right of election, class complaints processing, and negotiated grievance procedures Describe available remedies, including compensatory damages, attorney s fees, and costs available to prevailing parties Federal employees designated by their agencies to serve as EEO counselors on a full-time or collateral basis, or those who need a refresher on the counseling process. 4 Days 2.4 CEU Tuition $1,195 July 10-13, Virginia Beach, VA July 23-26, Washington, DC July 31 August 3, Las Vegas, NV September 4-7, Washington, DC September 10-13, Atlanta, GA October 1-4, Washington, DC January 22-25, Washington, DC March 12-15, San Francisco, CA April 2-5, Kansas City, MO April 2-5, Washington, DC April 23-26, San Diego, CA June 3-6, Washington, DC June 11-14, Albuquerque, NM July 9-12, Virginia Beach, VA July 22-25, Washington, DC August 27-30, Atlanta, GA September 3-6, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in EEO Counseling (EEOP7002N). Visit graduateschool.edu/distance for more information. SPECIAL EMPHASIS PROGRAM MANAGEMENT EEOP8115D Obtain the guidance you need to perform successfully as a Special Emphasis Program (SEP) manager. Learn about EEO and affi rmative employment principles and how to develop strategies for managing and implementing SEP. Learn to identify employment barriers that impact your target group, allocate resources, conduct meetings, and sponsor appropriate SEP activities. Successfully carry out your duties and responsibilities as a Special Emphasis Program manager Identify employment barriers that impact your target group Provide sound input to management in developing affi rmative employment and Federal Equal Opportunity Recruitment Program (FEORP) plans Explain EEO laws, the complaint process, and its role in EEO Create, implement, publicize, and promote a Special Emphasis Program EEO Special Emphasis Program managers as well as others interested in developing a broader perspective on the different aspects of the federal EEO program. 3 Days 1.8 CEU Tuition $995 July 10-12, Dallas, TX August 1-3, San Antonio, TX August 13-15, Washington, DC August 22-24, Atlanta, GA November 13-15, Washington, DC January 29-31, San Francisco, CA March 11-13, Washington, DC March 26-28, Virginia Beach, VA May 21-23, Chicago, IL July 9-11, Dallas, TX August 12-14, Washington, DC August 21-23, Atlanta, GA GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

83 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT ROLES AND RESPONSIBILITIES OF THE EEO ADVISORY COMMITTEE EEOP8110D Build a strong, effective equal employment opportunity (EEO) advisory committee. Identify the roles and responsibilities of committee members. Learn the EEO laws, regulations, and directives that govern the federal sector, and acquire the skills you need to communicate and coordinate with top management regarding EEO and diversity issues. Explain the roles and responsibilities of a committee member Use group dynamics to develop effective EEO advisory committees Advise management on EEO-related issues Identify the laws, regulations, and directives that govern the federal sector Explain the EEO complaint process Discuss the basic concepts behind affi rmative action and federal EEO affi rmative action program planning Coordinate plans with Special Emphasis Program coordinators and/or managers EEO advisory committee members, individuals with collateral EEO responsibilities, Special Emphasis Program managers, and EEO staff members. 2 Days 1.2 CEU Tuition $745 July 26-27, Dallas, TX August 20-21, Atlanta, GA August 23-24, St. Louis, MO September 6-7, Phoenix, AZ April 8-9, Baltimore, MD May 22-23, Las Vegas, NV July 25-26, Dallas, TX August 19-20, Atlanta, GA August 22-23, St. Louis, MO HUMAN RESOURCES DEVELOPMENT FEDERAL EMPLOYEE DEVELOPMENT CDEV7007D Gain a comprehensive understanding of the role of training and development in the management of human resources. Explore the impact of legal requirements and both OPM and agency policy guidance. Learn to use a systematic approach to improve individual and organizational performance. Recognize the importance of a continuous learning environment in the development of a high-performing workforce. This course is part of the Certificates of Accomplishment in Federal Human Resources Management. Understand the evolving role of the human resource development (HRD) professional in the changing HRD environment Describe the learning organization Identify the connection between learning and performance Apply training needs assessment tools Recognize optional training formats, such as Web-based instruction Know the specifi c training regulations and policies related to training and development Apply training policy to real organizational situations Learn the key components of career management Human resources management practitioners at all levels. 3 Days 1.8 CEU Tuition $995 July 11-13, Atlanta, GA August 13-15, Washington, DC August 29-31, San Diego, CA October 22-24, Washington, DC January 22-24, Washington, DC February 20-22, San Antonio, TX March 25-27, Washington, DC May 21-23, Washington, DC July 10-12, Atlanta, GA August 12-14, Washington, DC August 27-29, San Diego, CA RELATED CLASSROOM COURSE: You may also be interested in Instructor Training (CDEV9001D) on page 28 and Instructional Design Essentials (ADMB9006D) on page 24. FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 81

84 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT EMPLOYEE RETIREMENT MID-CAREER RETIREMENT PLANNING BENE8102D Get important information now that will help you improve your retirement outlook. Prepare a retirement readiness index and a fi nancial plan. Learn how to optimize your Thrift Savings Plan (TSP) contributions and also your Federal Employees Retirement System (FERS) or Civil Service Retirement System (CSRS) contributions; how Social Security benefi ts are calculated; and how your health and life insurance benefi ts carry over into retirement. Develop a realistic retirement plan Identify your retirement income needs and develop appropriate fi nancial plans for your retirement Understand how your basic civil service annuity will be computed Make decisions regarding your federal health and life insurance benefi ts Identify TSP investment options Federal employees contributing to CSRS or FERS who are interested in understanding the implications of benefi ts decisions made early in their careers. Employees who anticipate retiring within the next ten years should take Pre-Retirement Planning (CSRS Participants Only) (BENE7120D), Pre- Retirement Planning (FERS Participants Only) (BENE7110D), or Pre-Retirement Planning for Law Enforcement and Firefi ghters (BENE7201D). Spouses are welcome to attend at no charge. 2 Days 1.2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. MID-CAREER RETIREMENT PLANNING (FERS ONLY PARTICIPANTS) BENE8120D Improve your retirement outlook by obtaining important information now. Prepare a retirement readiness index and a fi nancial plan. Learn how to optimize the contributions to your tax-deferred Thrift Savings Plan (TSP) retirement savings and investment account, as well as your Federal Employees Retirement System (FERS) retirement account. Learn how Social Security benefi ts are calculated, and how your health and life insurance benefi ts carry over into retirement. Develop a realistic retirement plan Identify your retirement income needs and develop appropriate fi nancial plans for your retirement Understand how your basic civil service annuity will be computed Make decisions regarding your federal health and life insurance benefi ts Identify TSP withdrawal options Federal employees contributing to FERS who are interested in understanding the implications of benefi ts decisions made early in their careers. Employees who anticipate retiring within the next ten years should take Pre-Retirement Planning (FERS Participants Only) (BENE7110D) or Pre- Retirement Planning for Law Enforcement and Firefi ghters (BENE7201D). Spouses are welcome to attend at no charge. 2 Days 1.2 CEU Tuition $545 July 26-27, Washington, DC August 6-7, Portland, OR August 29-30, St. Louis, MO September 27-28, Washington, DC November 1-2, Washington, DC March 6-7, Washington, DC March 14-15, San Francisco, CA May 14-15, Atlanta, GA May 20-21, Washington, DC May 21-22, Seattle, WA June 4-5, San Diego, CA June 11-12, Philadelphia, PA July 25-26, Washington, DC August 6-7, Portland, OR August 26-27, St. Louis, MO September 3-4, Washington, DC September 10-11, Dallas, TX RELATED DISTANCE EDUCATION COURSE: You may also be interested in FERS Orientation for New Employees (BENE7630A). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

85 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT PRE-RETIREMENT PLANNING BENE7102D Acquire the information you need to make fully informed decisions about retirement. Gain valuable retirement planning information related to the Civil Service Retirement System (CSRS) and the Federal Employees Retirement System (FERS). Learn how Social Security benefi ts are calculated, and how your health and life insurance benefi ts carry over into retirement. Learn about Medicare and Thrift Savings Plan (TSP) withdrawal options. Receive an overview of fi nancial, estate, and life planning. Determine when you are able to retire and explain the major steps involved in the retirement application process Understand how your basic annuity will be computed and what benefi ts will be payable to your survivors Identify your federal health and life insurance benefi ts after retirement, as well as your entitlement to Social Security benefi ts, including Medicare, and how/whether your Social Security benefi t will be affected by the Windfall Elimination Provision Identify TSP withdrawal options Identify your retirement income needs and develop appropriate fi nancial plans for your retirement Federal employees who are within ten years of retirement. Those employees who do not anticipate retiring for more than ten years should take the Mid-Career Retirement Planning (FERS Only Participants) (BENE8120D) course. Spouses are welcome to attend at no charge. 2 Days 1.2 CEU Tuition $545 July 11-12, Portland, OR July 11-12, Harrisburg, PA August 16-17, Washington, DC September 5-6, Honolulu, HI September 11-12, Kansas City, MO February 21-22, Washington, DC April 10-11, Austin, TX May 16-17, Atlanta, GA June 6-7, Washington, DC July 10-11, Harrisburg, PA July 10-11, Portland, OR September 5-6, Washington, DC September 10-11, Kansas City, MO September 11-12, Honolulu, HI PRE-RETIREMENT PLANNING (CSRS PARTICIPANTS ONLY) BENE7120D Acquire the information you need to make fully informed decisions about retirement. Learn how Civil Service Retirement System (CSRS) annuities are calculated and how your health and life insurance benefi ts carry over into retirement. Learn about Social Security, Medicare, and Thrift Savings Plan (TSP) withdrawal options. Receive an overview of fi nancial and estate planning. Determine when you are able to retire and explain the major steps involved in the retirement application process Understand how your basic annuity will be computed and what benefi ts will be payable to your survivors Determine whether you will be entitled to Social Security benefi ts, including Medicare, and how/whether your Social Security benefi t will be affected by either the Windfall Elimination Provision or the Government Pension Offset Identify your federal health and life insurance benefi ts after retirement Identify TSP withdrawal options Identify your retirement income needs and develop appropriate fi nancial plans for your retirement Federal employees covered by the Civil Service Retirement System (CSRS) who are within ten years of retirement. Spouses are welcome to attend at no charge. 2 Days 1.2 CEU Tuition $545 July 9-10, Denver, CO July 11-12, Boston, MA July 19-20, Las Vegas, NV July 24-25, Washington, DC July 24-25, New Orleans, LA August 8-9, Portland, OR August 16-17, New York, NY August 16-17, Dallas, TX August 27-28, Washington, DC August 29-30, Chicago, IL September 13-14, Rock Island, IL Pre-Retirement Planning (CSRS Participants Only), continued on page 84. FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 83

86 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT Pre-Retirement Planning (CSRS Participants Only), continued from page 83. September 20-21, Philadelphia, PA September 24-25, San Francisco, CA September 27-28, Washington, DC October 25-26, Washington, DC November 27-28, Washington, DC January 16-17, San Diego, CA February 19-20, Washington, DC February 20-21, San Antonio, TX March 19-20, Honolulu, HI March 20-21, Albuquerque, NM April 4-5, Philadelphia, PA April 4-5, Washington, DC April 18-19, San Francisco, CA April 30 May 1, Chicago, IL May 2-3, Washington, DC May 23-24, Seattle, WA June 6-7, San Diego, CA June 18-19, Atlanta, GA June 20-21, Washington, DC June 26-27, Denver, CO July 10-11, Boston, MA July 17-18, Las Vegas, NV July 23-24, Washington, DC August 8-9, Portland, OR August 15-16, New York, NY August 26-27, Washington, DC August 28-29, Chicago, IL September 12-13, Dallas, TX September 19-20, Philadelphia, PA September 24-25, San Francisco, CA September 26-27, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in CSRS Retirement Planning (BENE7520A). Visit graduateschool.edu/distance for more information. PRE-RETIREMENT PLANNING (FERS PARTICIPANTS ONLY) BENE7110D Obtain the information you need to make fully informed decisions about retirement. Gain valuable retirement planning information related to the Federal Employees Retirement System (FERS). Learn how Social Security benefi ts are calculated, and how your health and life insurance benefi ts carry over into retirement. Learn about Medicare and Thrift Savings Plan withdrawal options. Receive an overview of fi nancial and estate planning. Determine when you are able to retire and explain the major steps involved in the retirement application process Understand how your basic annuity will be computed and what benefi ts will be payable to your survivors Identify your federal health and life insurance benefi ts after retirement, as well as your entitlement to Social Security benefi ts, including Medicare, and how/whether your Social Security benefi t will be affected by the Windfall Elimination Provision Identify your retirement income needs and develop appropriate fi nancial plans for your retirement Identify TSP withdrawal options Federal employees covered by the Civil Service Retirement System (CSRS) who are within ten years of retirement. Employees who do not anticipate retiring within the next ten years should take the Mid-Career Retirement Planning (FERS Only Participants) (BENE8120D) course. Spouses are welcome to attend at no charge. 2 Days 1.2 CEU Tuition $545 July 26-27, New Orleans, LA July 30-31, Washington, DC August 7-8, Chicago, IL August 9-10, Baltimore, MD August 15-16, San Francisco, CA August 27-28, San Diego, CA September 11-12, Jacksonville, FL September 18-19, Boston, MA September 24-25, Washington, DC September 26-27, San Francisco, CA October 30-31, Washington, DC December 6-7, Washington, DC January 24-25, Washington, DC February 12-13, Seattle, WA February 12-13, San Antonio, TX March 4-5, Washington, DC March 5-6, Denver, CO March 21-22, Honolulu, HI March 27-28, Kansas City, MO April 16-17, San Francisco, CA April 22-23, Philadelphia, PA April 29-30, Washington, DC May 8-9, Las Vegas, NV May 23-24, Virginia Beach, VA June 4-5, Dallas, TX June 13-14, Washington, DC June 20-21, Atlanta, GA July 16-17, New Orleans, LA July 29-30, Washington, DC August 6-7, Chicago, IL August 7-8, San Francisco, CA August 8-9, Baltimore, MD August 27-28, San Diego, CA September 10-11, Jacksonville, FL September 17-18, Boston, MA September 17-18, Rock Island, IL September 23-24, Washington, DC September 26-27, San Francisco, CA RELATED DISTANCE EDUCATION COURSES: You may also be interested in FERS Retirement Planning (BENE7510A) or FERS Orientation for New Employees (BENE7630A) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

87 graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT PRE-RETIREMENT PLANNING FOR LAW ENFORCEMENT AND FIREFIGHTERS BENE7201D Obtain the information you need to make fully informed decisions about retirement. Gain valuable retirement planning information related to the Civil Service Retirement System (CSRS) and the Federal Employees Retirement System (FERS). Learn how your health and life insurance benefi ts carry over into retirement, and also about Social Security, Medicare, and Thrift Savings Plan (TSP) withdrawal options. Receive an overview of fi nancial and estate planning. Determine when you are able to retire and explain the major steps involved in the retirement application process Understand how your annuity will be computed and what benefi ts will be payable to your survivors Determine whether you will be entitled to Social Security benefi ts, including Medicare, and how/whether your Social Security benefi t will be affected by either the Windfall Elimination Provision or the Government Pension Offset Identify your federal health and life insurance benefi ts after retirement Identify TSP withdrawal options Identify your retirement income needs and develop appropriate fi nancial plans for your retirement Federal law enforcement offi cers or fi refi ghters covered by either CSRS or FERS who are within ten years of retirement. Employees who do not anticipate retiring within the next ten years should take Mid-Career Retirement Planning (FERS Only Participants) (BENE8120D). Spouses are welcome to attend at no charge. 2 Days 1.2 CEU Tuition $545 July 10-11, Dallas, TX August 29-30, San Diego, CA September 18-19, Kansas City, MO November 6-7, Washington, DC January 23-24, Virginia Beach, VA February 7-8, Washington, DC March 12-13, San Francisco, CA April 2-3, Washington, DC April 23-24, Las Vegas, NV May 2-3, Boston, MA May 16-17, San Antonio, TX June 5-6, Seattle, WA June 18-19, Chicago, IL June 25-26, Philadelphia, PA July 1-2, Washington, DC July 9-10, Dallas, TX August 29-30, San Diego, CA September 17-18, Kansas City, MO RELATED DISTANCE EDUCATION COURSES: You may also be interested in CSRS Retirement Planning for Law Enforcement and Firefi ghters (BENE7620A) or FERS Retirement Planning for Law Enforcement and Firefi ghters (BENE7720A). Visit graduateschool.edu/distance for more information. PERSONNEL SECURITY ADVANCED PERSONNEL SECURITY ADJUDICATION STAF9201D Learn the advanced skills required to make fi nal adjudicative determinations for security and trustworthiness eligibility, and also how and when to administer due process procedures. Discuss cases and issues you are likely to encounter. Review personnel security investigations containing signifi cant derogatory information, which provide an in-depth study of adjudication policy guidelines and the basis for and application of due process procedures in unfavorable personnel security and trustworthiness determinations. Discuss how to evaluate and resolve complex, multiple, and sensitive issue cases, including the actions and related requirements. Complete due process case exercises, including writing Statements of Reasons (SOR), reviewing subject replies (rebuttals), and writing fi nal Letters of Intent (LOI) to the subject. Review your results in class. Identify and adjudicate signifi cant derogatory information in cases during initial, postadjudicative, and reconsideration reviews Prepare a Statement of Reasons (SOR), review replies to the SOR, and make fi nal determinations Learn when to request additional information, including any necessary medical evaluation Adjudicators, investigators, and pre-screeners in security offi ce environments, both government and industry. Participants must have completed Personnel Security Adjudication (STAF8215D) and must be U.S. citizens. 3 Days 1.8 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 85

88 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm FEDERAL HUMAN RESOURCES MANAGEMENT ADVANCED PERSONNEL SECURITY AND SUITABILITY ADJUDICATION STAF9203D Build upon the knowledge and skills learned in Personnel Security and Suitability Adjudication (STAF8220D). Learn the advanced skills required to make fi nal adjudicative determinations for suitability, security, and trustworthiness eligibility, and also how to administer due process procedures when necessary. Discuss cases and issues that adjudicators will encounter during their careers. Review Personnel Security Investigations containing signifi cant derogatory information. Conduct an in-depth study of adjudication policy guidelines and the basis for and application of due process procedures in unfavorable personnel security and trustworthiness determinations. Learn how to evaluate and resolve complex multiple and sensitive issue cases, including the actions and related requirements involved. Complete due process case exercises, including practice with writing Statements of Reasons (SOR), reviewing subject replies (rebuttals), and writing fi nal Letters of Intent (LOI) to the subject. Review your results in class. Identify and adjudicate signifi cant derogatory information in cases during initial, postadjudicative, and reconsideration reviews Learn how to prepare a Statement of Reasons (SOR), review replies to the SOR, and make fi nal determinations Know when to request additional information, including any necessary medical evaluation Adjudicators, investigators, and pre-screeners in security or human resources offi ce environments, both government and industry. Participants must have completed Personnel Security and Suitability Adjudication (STAF8220D) and must be U.S. citizens. 3 Days 1.8 CEU Tuition $795 August 14-16, Washington, DC October 10-12, Washington, DC December 4-6, Washington, DC For additional class dates and information, visit graduateschool.edu/security. PERSONNEL SECURITY ADJUDICATION STAF8215D Learn the basic purpose, intent, procedures, and application of the personnel security adjudication programs. Understand security clearance determinations under the Federal Adjudication Guidelines mandated by Executive Order Learn how to research, analyze, weigh, decide, and act on given security information. Because this course is designed to impart the skills necessary to adjudicate in a security offi ce, it relies on practical exercises in class. These practical exercises assist you with your primary functions in identifying personnel security issues and making determinations. Become familiar with the role of the adjudicator along with investigative counterintelligence, personnel, and law enforcement agencies in personnel security Know the process for making a personnel security determination Apply policy guidelines to classroom cases Learn to identify basic issues requiring further investigation or determination Become familiar with the actions involved in unfavorable determinations Learn how to adjudicate cases for security clearance eligibility under Executive Order and the Adjudication Guidelines Know what due process is and when it should be initiated Learn how to adjudicate all investigative fi les objectively, without bias Learn how to read a credit report Federal government and contractor personnel performing as adjudicators or performing adjudicative-type functions at all grade levels. Attendees must be U.S. citizens. 3 Days 1.8 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. PERSONNEL SECURITY AND SUITABILITY ADJUDICATION STAF8220D Learn the basic purpose, intent, procedures, and application of the Personnel Security and Personnel Suitability Adjudication Programs in reaching potential security and trustworthiness determinations. Learn suitability determinations for federal government employment and contracting under 5 CFR, Part 731, and for security clearance determinations under the Federal Adjudication Guidelines mandated by Executive Order Demonstrate your fundamental ability to research, analyze, weigh, decide, and act on given security and suitability information in a security offi ce, human resources offi ce, or adjudication facility. Practical exercises reinforce your primary functions as adjudicator in identifying personnel security and suitability issues, and in making determinations. Follow the process for making a personnel security or suitability determination Understand policy guidelines and their application in classroom cases Identify basic issues requiring further investigation or determination Adjudicate cases for security clearance eligibility under Executive Order and the Adjudication Guidelines Adjudicate cases for suitability for employment under 5 CFR, Part 731 Know what due process is and when it should be initiated Federal government and contractor personnel serving as adjudicators or performing adjudicative-type functions at all grade levels. Attendees must be U.S. citizens. 4 Days 2.4 CEU Tuition $895 July 9-12, Washington, DC September 10-13, Washington, DC November 5-8, Washington, DC For additional class dates and information, visit graduateschool.edu/security GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

89 graduateschool.edu/hrm FUNDAMENTALS OF CONDUCTING A PERSONNEL SECURITY INTERVIEW STAF8203D Gain a general overview of the skill set required for conducting interviews for personnel security purposes. Designed for government and private industry personnel whose duties require conducting interviews of persons being considered for a position of trust or for access to classifi ed information, this course informs you of the process of conducting personnel security interviews and reporting the results of those interviews. The main emphasis is on conducting subject interviews both for screening purposes and to resolve a known or developed issue. Learn adjudicative criteria in terms of development of all information necessary to resolve an issue. Become familiar with the Privacy Act and the Freedom of Information Act Learn what to do to prepare for the security interview Issue identifi cation Know which interview questions are illegal and/ or improper Learn how to read body language Know the interview phases Learn how to write post-interview reports Employees of federal, state, and local government agencies, contractors, or employees of private companies with personnel assigned to perform personnel security interview functions. Attendees must be U.S. citizens. 2 Days 1.2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. FEDERAL HUMAN RESOURCES MANAGEMENT UNDERSTANDING THE PERSONNEL SECURITY PROGRAM STAF8226D Learn the practices and procedures required to administer the Personnel Security Program from beginning to end, from properly fi lling out the initial Personnel Security forms to avoid rejections, to the fi nal security clearance or trustworthiness decisions. Manage the Personnel Security Program Follow the Adjudication Guidelines Review and evaluate the contents of investigative request packages Control investigative reports Determine requirements for granting security clearances Understand the Continuous Evaluation Program and know how to suspend access to sensitive information Know how and when to grant temporary security clearances Learn the due process procedures Government and industry personnel who are in the position of Facility Security Offi cers, Personnel Security Specialists, ISSMs or ISSOs, Physical Security Specialists, COMSEC Custodians, and security generalists. Attendees must be U.S. citizens. 2 Days 1.2 CEU Tuition $695 October 18-19, Washington, DC For additional class dates and information, visit graduateschool.edu/security. JCAVS/JPAS TRAINING STAF8210D Receive an overview of the Joint Personnel Adjudication System (JPAS) and a detailed explanation of its subsystem, the Joint Clearance and Access Verifi cation System (JCAVS). JCAVS is the system of record for the DoD and is used by DoD personnel, Personnel Security Managers (PSMs), and Facility Security Offi cers (FSOs), as well as related security professionals. A detailed explanation of each JCAVS screen and its related functions is demonstrated with real-world examples. In addition, you learn how PSMs and FSOs use the system to administer personnel eligibility, access, investigations, visits, and related processes. Emphasis is placed on realworld examples; demonstrations; step-by-step explanations; problem-solving skills; and ethics. Each attendee leaves the training with the skills required to work in JCAVS. Navigate JCAVS Conduct self-audits Process Electronic Questionnaires for Investigations (e-qip) Manage JCAVS accounts Department of Defense employees and Government Contractors. Clearance Requirement: Minimum of an interim SECRET CLEARANCE with an open investigation, based on an NACLC investigation. Eligibility will be verifi ed on JPAS. 2 Days 1.2 CEU Tuition $695 August 23-24, Washington, DC November 8-9, Washington, DC For additional class dates and information, visit graduateschool.edu/security. FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 87

90 FEDERAL HUMAN RESOURCES MANAGEMENT graduateschool.edu/hrm...that my work in human resources will help attract and retain the talent we need to succeed. FEDERAL HUMAN RESOURCES MANAGEMENT What will you achieve with a Certificate of Accomplishment? Agencies today are looking for leaders individuals who have a passion for learning and personal excellence. That s why our courses are taught by seasoned instructors with real-world experience. Combine that with an emphasis on best practices, and your certificate is an accomplishment. You know what you want. Let us help you achieve it. graduateschool.edu/certificates Certificate of Accomplishment GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

91 Federal Human Resources Management Certi cates of Accomplishment COURSE OF STUDY Graduate School USA offers a three-level certificate program for human resources practitioners. With courses that are practical, job-related, and federal-specific, our certificate program focuses on the real issues that confront contemporary HR practitioners and managers. Courses required for the Level I Certificate cover the conceptual, technical, and procedural knowledge and skills needed by the successful HR practitioner. The Level II Certificate courses build on these concepts and significantly broaden and expand your competencies. The Level III courses further develop the analytical and consulting skills that equip the HR practitioner to serve as a valuable advisor to management. The certificate program includes classroom and distance education courses. The Level I Certificate may be completed entirely by distance education. Classroom courses are enhanced by instructors who know firsthand the issues faced by today s human resources managers. Distance education courses create an option for those students who need an alternative method to meet the requirements of the certificate program. CLASSROOM DISTANCE EDUCATION LEVEL I CERTIFICATE Federal Human Resources Management (PMGT7011D) 1.8 CEU OR Federal Human Resources Management (PERS1731A) 1.8 CEU Federal Staffi ng and Placement (STAF7009D) 3.0 CEU Position Classifi cation (CLAS7003D) 6.0 CEU OR Principles of Classifi cation (CLAS7900D) 3.0 CEU Federal Employee Relations (LABR7009D) 2.4 CEU OR Federal Labor Relations (LABR7010D) 4.0 CEU Apply for a certi cate program online at graduateschool.edu/certi cates. OR OR OR Basic Staffi ng and Placement (STAF7100N) 4.0 CEU OR Federal Staffi ng (STAF7102A) 4.0 CEU Position Classifi cation: An Introduction (CLAS7051N) 4.0 CEU OR Federal Classifi cation (CLAS7052A) 4.0 CEU Basic Labor Relations (LABR7051N) 4.0 CEU EEO in the Federal Sector (EEOP7012D) 1.8 CEU OR EEO Its Place in the Federal Government (EEOP7051N) 1.6 CEU Basic Statistics (STAT7001D) 2.4 CEU Elements of Statistics (STAT3350C) 3 Credits OR OR Practical Statistics (STAT7001N) 3.2 CEU LEVEL II CERTIFICATE UPON COMPLETION OF LEVEL I Federal Employee Benefi ts (BENE7104D) 3.0 CEU Strategic Human Capital Management (PMGT7015D) 1.2 CEU OR Federal Workforce Analysis and Planning (PMGT7013D) 1.2 CEU Fair Labor Standards Act (CLAS7101D) 1.2 CEU OR Fair Labor Standards Act (CLAS7102A) 4.0 CEU Federal Position Management (CLAS7012D) 1.2 CEU Job Analysis and Competency Assessment (STAF8001D) 1.8 CEU OR Qualifi cations Analysis (STAF7023D) 1.8 CEU OR Qualifi cation Standards for GS Positions (STAF7051N) 4.0 CEU Federal Employee Development (CDEV7007D) 1.8 CEU LEVEL III CERTIFICATE UPON COMPLETION OF LEVEL II Clear Writing through Critical Thinking (WRIT7100D) 1.8 CEU OR Thinking Critically, Writing Clearly (WRIT1101A) 3 Credits Internal Consulting Skills for Federal HR Professionals (CDEV8005D) 1.8 CEU Leading Teams and Groups (TDEV8200D) 1.8 CEU OR Leading Teams and Groups (TDEV8500A) 1.8 CEU Federal Performance Management (LABR7013D) 1.8 CEU Management Analysis: Overview (PGMT7000D) 2.4 CEU Project Management (PGMT7005D) 2.4 CEU OR Project Management (PGMT7005A) 2.4 CEU FEDERAL HUMAN RESOURCES MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 89

92 Federal Financial Management SECTION CONTENTS FEDERAL ACCOUNTING Federal Accounting Standards (ACCT7102D) Introduction to Federal Accounting (ACCT7001D) Government Standard General Ledger (ACCT8100D) Intermediate Federal Accounting (ACCT8003D) CMA Examination Prep Course Part 1 (ACCT9985D) CMA Examination Prep Course Part 2 (ACCT9986D) GENERAL FINANCIAL MANAGEMENT Conducting Quality Analysis for Decision Support (FINC9150D) Decision Support: Building New Analytical Skills (FINC8120D) Enhanced Defense Financial Management Training Course (FINC7060D) Introduction to Financial Management (FINC7000D) Understanding Federal Financial Statements (FINC8103D) FEDERAL FINANCIAL MANAGEMENT FEDERAL APPROPRIATIONS LAW Advanced Appropriations Law (FINC9100D) Federal Appropriations Law (FINC7100D) Federal Appropriations Law Update (FINC7200D) Reimbursable Agreements (FINC9110D) FEDERAL BUDGETING Audit and Review Phase of the Federal Budget Process (BUDG8006D). 96 Budget Analysis Workshop (BUDG8100D) Budget Execution (BUDG7100D) Budget Formulation (BUDG7101D) Budget Justifi cation and Presentation (BUDG7102D) Congressional Budget Process (BUDG8175D) Defense Working Capital Funds (FINC9000D) Federal Budget Process (BUDG7103D) Federal Budgeting for Non-Budgeting Personnel (BUDG7000D) Introduction to Federal Budgeting (BUDG7001D) Performance Measurement and Budgeting (BUDG8101D) Planning, Programming, Budgeting, and Execution (PPBE) (BUDG8000D) Planning, Programming, Budgeting, and Execution (PPBE), Army (BUDG8001D) Public Sector Financial Systems and Policies (BUDG8005D) FEDERAL TRAVEL MANAGEMENT Travel Regulations for Defense Agencies, JTR Vol. 2 (TDY Only) (FINC7310D) Travel Regulations for Defense Agencies, JTR Vol. 2 (PCS/TDY) (FINC7210D) Travel Regulations for Uniformed Personnel, JFTR Vol. 1 (TDY) (FINC7189D) Travel Regulations for Non-Defense Agencies, FTR (FINC7103D) Travel Regulations for Non-Defense Agencies, FTR (TDY Only) (FINC7203D) CORE COMPETENCIES FOR ACCOUNTANTS CORE COMPETENCIES FOR BUDGET ANALYSTS CORE COMPETENCIES FOR FINANCIAL MANAGERS CORE COMPETENCIES FOR PROGRAM MANAGERS MASTER CERTIFICATE IN FEDERAL FINANCIAL MANAGEMENT (MCFFM) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

93 graduateschool.edu/ nancial FEDERAL ACCOUNTING FEDERAL ACCOUNTING STANDARDS ACCT7102D The Federal Accounting Standards developed by the Federal Accounting Standards Board (FASB) help fulfi ll the U.S. government s constitutional requirement to appropriately record and report all revenues and expenditures. Learn these standards, including the latest changes from the FASB, as you also explore the related statutory requirements of the Chief Financial Offi cers (CFO) Act, the Government Management Reform Act, and related legislation. Review how and why federal accounting policies are developed Acquire basic, detailed knowledge of accounting in the federal government Apply accepted approaches to record keeping and accounting State how results of operations are refl ected in the public record Explain the standards for managerial, cost, and supplementary stewardship reporting Illustrate how handling selected assets and liabilities, direct and guaranteed loans, and inventory is critical to the accountability of federal government accounting Develop a procedure for identifying the references and resources to help you resolve issues facing your agency regarding federal accounting Accounting professionals and fi nancial management personnel who need a working knowledge of current federal accounting standards. Level: Intermediate. 3 Days 24 CPE Tuition $895 September 10-12, Washington, DC November 27-29, Washington, DC February 20-22, Washington, DC May 21-23, Washington, DC September 9-11, Washington, DC INTRODUCTION TO FEDERAL ACCOUNTING ACCT7001D FEDERAL FINANCIAL MANAGEMENT Gain a solid foundation upon which to build your career in federal accounting. Learn the key concepts of federal government accounting, including accrual concepts, maintaining accurate journals and journal vouchers, managing accounts and ledgers, running trial balances and adjusting entries, and reading fi nancial statements. This course is part of the Master Certificate in Federal Financial Management (MCFFM). Understand general accounting principles Demonstrate accrual accounting concepts Explain the accounting cycle Construct and maintain accounting journals and journal vouchers Manage accounts and ledgers Run trial balances and adjust ledgers Summarize fi nancial statements Outline the fund accounting process Federal employees who are engaged in fi nancial management, budgeting, and accounting functions and operations and who desire to refresh or expand their understanding of federal funds control, accounting requirements, and practices. Level: Introductory. 4 Days 32 CPE Tuition $1,095 July 9-12, Washington, DC July 10-13, Las Vegas, NV July 16-19, Huntsville, AL July 24-27, Denver, CO August 7-10, Philadelphia, PA August 13-16, Washington, DC September 10-13, Washington, DC September 17-20, San Francisco, CA November 6-9, Atlanta, GA December 3-6, Washington, DC January 14-17, Jacksonville, FL January 22-25, Washington, DC February 5-8, New Orleans, LA February 11-14, Washington, DC March 5-8, Honolulu, HI March 18-21, Washington, DC April 1-4, Virginia Beach, VA April 16-19, Albuquerque, NM May 6-9, Washington, DC May 14-17, San Diego, CA May 20-23, Austin, TX June 4-7, Kansas City, MO June 17-20, Washington, DC July 8-11, Washington, DC July 9-12, San Francisco, CA July 15-18, Huntsville, AL July 23-26, Las Vegas, NV August 6-9, Philadelphia, PA August 12-15, Washington, DC August 26-29, Denver, CO September 9-12, Washington, DC NEW! EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Introduction to Federal Accounting (ACCT7101A). Visit graduateschool.edu/distance for more information. RELATED DISTANCE EDUCATION COURSE: You may also be interested in Federal Government Accounting I (ACCT2260C). Visit graduateschool.edu/distance for more information. FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 91

94 FEDERAL FINANCIAL MANAGEMENT FEDERAL FINANCIAL MANAGEMENT GOVERNMENT STANDARD GENERAL LEDGER ACCT8100D Update your knowledge with the latest information on the U.S. Government Standard General Ledger (SGL). Learn how the SGL provides the framework for publishing the fi nancial statements required by the Chief Financial Offi cers Act, Federal Financial Management Improvement Act (FFMIA), and Accountability of Tax Dollars Act (ATDA). State the basic budgetary and basic proprietary accounting equation List basic criteria for federal budgetary and proprietary accounting State the nature, frequency of reporting, and means of transmitting information for the SF-133 agency fi nancial statements Prepare pre- and post-closing trial balances Prepare budgetary and proprietary fi nancial statements from trial balances Explain the composition of the reports required under Bulletin 01-09, Form and Content of Agency Financial Statements, as incorporated in OMB Circular A-136, issued by the Offi ce of Management and Budget (OMB) State the organization of the U.S. Government Standard General Ledger (SGL) State the organization of the SGL chart of accounts Journalize budget and proprietary entries for basic transactions with one-year operating appropriations and those accounts with spending authority from offsetting receipts and collections (i.e., revolving funds) Federal budgeting and accounting professionals who need to use the government s SGL and understand its impact on typical accounting and reporting processes will benefi t by attending this course. Participants should be familiar with accounting principles as taught in Introduction to Federal Accounting (ACCT7001D). Level: Intermediate. 2 Days 16 CPE Tuition $725 August 1-2, Washington, DC March 12-13, San Diego, CA April 11-12, Washington, DC June 4-5, Albuquerque, NM June 25-26, Washington, DC July 31 August 1, Washington, DC graduateschool.edu/ nancial INTERMEDIATE FEDERAL ACCOUNTING ACCT8003D Expand your knowledge of the federal guidelines that apply to certain federal accounting issues and topics. Learn key elements of the fi nancial management requirements and procedures mandated by federal laws, regulations, and related guidelines for the controlling and proper reporting of federal funds. Understand the components of federal budget and accounting fund controls, proper accountability, and reporting of authorized interagency reimbursement transactions Apply the required budgetary and proprietary accounting standards and procedures for proper funds control, accountability, and disclosure of non-appropriated fund types of activities and/or operations Prepare accrual, adjusting, and closing entries to produce the required status of fund reports and other fi nancial reports Discuss the budget planning and funds control aspects of payroll accounting and fi nancial reporting State some of the essential budget and accounting information needs of the managers of federal agencies, entities, and other, non-federal organizations Explain the interactions of the roles and responsibilities of the Department of Treasury and other federal agencies regarding the perpetual accountability of funds and/or cash of the federal government Understand the basic fund control components of fi nancial data sources and how they are used to prepare the required period-end external fi nancial reports GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

95 graduateschool.edu/ nancial Federal fi nancial management, budgeting, and accounting personnel who desire to refresh or expand their understanding of federal funds control, accounting requirements, and practices. Participants enrolling for this course should be familiar with accounting principles as taught in Introduction to Federal Accounting (ACCT7001D). Level: Intermediate. 4 Days 32 CPE Tuition $1,095 July 31 August 3, San Diego, CA August 21-24, Washington, DC February 5-8, Huntsville, AL February 19-22, Washington, DC March 26-29, San Antonio, TX May 7-10, Philadelphia, PA May 14-17, New Orleans, LA June 18-21, Jacksonville, FL June 24-27, Washington, DC August 6-9, San Diego, CA August 20-23, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Federal Government Accounting II (ACCT2261C). Visit graduateschool.edu/distance for more information. FEDERAL FINANCIAL MANAGEMENT CMA EXAMINATION PREP COURSE PART 1 ACCT9985D This course prepares individuals to sit for Part 1 of the CMA (Certifi ed Management Accountant) exam Financial Planning, Performance, and Control. CMA is the advanced professional certifi cation from the Institute of Management Accountants (IMA). By earning this professional designation, you will demonstrate your mastery of fi nancial planning, analysis, control, decision support, and professional ethics. The two CMA exam preparation courses offered by Graduate School USA use the IMA s CMA Learning System, which includes textbooks and online practice tests. Classroom time is spent reviewing concepts which are tested on the CMA exam and working through sample exam problems. Establish management accounting and fi nancial management as recognized professions by identifying the role of the professional, the underlying body of knowledge, and a course of study by which such knowledge is acquired Encourage higher educational standards in the management accounting and fi nancial management fi elds Establish an objective measure of an individual s knowledge and competence in the fi elds of management accounting and fi nancial management Encourage continuous professional development CMA EXAMINATION PREP COURSE PART 2 ACCT9986D This course prepares individuals to sit for Part 2 of the CMA (Certifi ed Management Accountant) exam Financial Decision Making. CMA is the advanced professional certifi cation from the Institute of Management Accountants (IMA). By earning this professional designation, you will demonstrate your mastery of fi nancial planning, analysis, control, decision support, and professional ethics. The two CMA exam preparation courses offered by Graduate School USA use the IMA s CMA Learning System, which includes textbooks and online practice tests. Classroom time is spent reviewing concepts which are tested on the CMA exam and working through sample exam problems. Establish management accounting and fi nancial management as recognized professions by identifying the role of the professional, the underlying body of knowledge, and a course of study by which such knowledge is acquired Encourage higher educational standards in the management accounting and fi nancial management fi elds Establish an objective measure of an individual s knowledge and competence in the fi elds of management accounting and fi nancial management Encourage continuous professional development Candidates preparing for Part 1 of the IMA s CMA examination. This course may also be of interest to practitioners, fi nance and accounting professionals, accounting staff, CPAs, students, and others with an interest in fi nancial planning, analysis, and control. 5 Days 40 CPE Tuition $1,245 July 16-20, Dallas, TX July 30 August 3, San Francisco, CA October 22-26, Washington, DC December 3-7, Dallas, TX March 25-29, Chicago, IL April 8-12, Washington, DC July 29 August 2, San Francisco, CA Candidates preparing for Part 2 of the IMA s CMA examination. This course may also be of interest to practitioners, fi nance and accounting professionals, accounting staff, CPAs, students, and others with an interest in fi nancial planning, analysis, and control. 5 Days 42 CPE Tuition $1,395 July 23-27, Chicago, IL August 6-10, San Francisco, CA August 13-17, Washington, DC August 20-24, Dallas, TX January 7-11, Washington, DC March 11-15, Dallas, TX April 15-19, Chicago, IL August 5-9, San Francisco, CA August 12-16, Washington, DC FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 93

96 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL APPROPRIATIONS LAW ADVANCED APPROPRIATIONS LAW FINC9100D Expand your appropriations law knowledge and skills through in-depth case studies and discussions of the signifi cant legal issues facing federal fi nancial managers. Examine key appropriations law principles in a complex case study and, ultimately, in your own workplace situation. Explain in greater depth appropriations law as it pertains to purpose, time, and amount Examine appropriations as they relate to the congressional committee process and reports Discuss legal implications of committee earmarks in appropriations reports and laws Describe apportionment actions taken by OMB State the consequences under the Antidefi ciency Act (ADA) for failure to adhere to legally binding congressional intent and time period specifi ed Describe the use of income received from outside sources and the implications of the Miscellaneous Receipts Statute Issue replacement contracts when the original contractor does not complete work Modify a contract as it relates to contract period August 1-3, Huntsville, AL August 8-10, San Diego, CA August 22-24, Washington, DC December 3-5, San Antonio, TX December 10-12, Washington, DC January 29-31, Las Vegas, NV March 6-8, Hampton, VA March 26-28, Washington, DC May 21-23, Denver, CO July 31 August 2, Huntsville, AL August 6-8, San Diego, CA August 21-23, Washington, DC FEDERAL APPROPRIATIONS LAW FINC7100D This comprehensive course provides you with skills ranging from the proper interpretation and application of federal appropriations law to the use of appropriated funds. Gain a solid foundation in federal government appropriations law using the Government Accountability Offi ce (GAO) Principles of Federal Appropriations Law (Red Book), Volumes I and II. Explore the relationship of agency budgets to appropriations, propriety, timing, and legality of certain types of expenditures. Become familiar with the basis to make legal decisions. Working in teams, gain practical experience by delving into case studies from Comptroller General Decisions. As an added value, receive a CD-ROM containing the GAO Red Book, Volumes I-V, Volume I Update, and the Index and Table of Authorities. This course is part of the Master Certificate in Federal Financial Management (MCFFM). Authoritatively provide guidance to decision makers on the legality of proposed actions Assess propriety of administrative decisions Assist in a review of proposed in-house regulations Support your agency in the legal use of annual, multi-year, and no-year appropriations Apply Comptroller General Decisions to organizational activities FEDERAL FINANCIAL MANAGEMENT Individuals who want to expand their knowledge of appropriations law issues. Participants should be familiar with appropriations law principles as taught in Federal Appropriations Law (FINC7100D). Level: Advanced. 3 Days 24 CPE Tuition $945 Anyone who deals with appropriations in the federal government, including budget analysts, accountants, auditors, contracting offi cers, purchase card holders, approving managers, certifying offi cers, program managers, and attorneys, and others who make decisions or provide advice based on an understanding of GAO s Principles of Federal Appropriations Law (Red Book). Level: Intermediate. 4 Days 32 CPE Tuition $1, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

97 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT July 9-12, Kansas City, MO July 17-20, Tumon, GU July 23-26, Washington, DC July 24-27, New Orleans, LA July 30 August 2, Philadelphia, PA July 31 August 3, Las Vegas, NV August 6-9, Virginia Beach, VA August 7-10, Washington, DC August 13-16, Denver, CO August 20-23, Orlando, FL August 21-24, Washington, DC September 4-7, Washington, DC September 4-7, San Diego, CA September 10-13, Baltimore, MD September 17-20, Washington, DC October 9-12, Washington, DC October 15-18, Atlanta, GA October 23-26, San Diego, CA October 29 November 1, Washington, DC November 6-9, Austin, TX November 27-30, Hampton, VA November 27-30, Washington, DC December 3-6, Jacksonville, FL December 4-7, Seattle, WA December 10-13, Dallas, TX January 8-11, Washington, DC January 14-17, San Antonio, TX February 4-7, Washington, DC February 11-14, Atlanta, GA February 11-14, Washington, DC February 19-22, Chicago, IL February 26 March 1, San Francisco, CA March 4-7, Washington, DC March 11-14, Boston, MA March 11-14, Virginia Beach, VA March 18-21, Denver, CO March 18-21, Washington, DC April 2-5, Washington, DC April 9-12, Phoenix, AZ April 9-12, Fayetteville, NC April 15-18, Washington, DC April 16-19, Austin, TX April 22-25, New York, NY April 29 May 2, Jacksonville, FL April 30 May 3, San Francisco, CA May 7-10, Las Vegas, NV May 7-10, Washington, DC May 21-24, Portland, OR May 21-24, St. Louis, MO May 28-31, Washington, DC June 3-6, Huntsville, AL June 10-13, Washington, DC June 18-21, San Diego, CA June 24-27, Dallas, TX June 25-28, Washington, DC July 9-12, Kansas City, MO July 16-19, Honolulu, HI July 22-25, Washington, DC July 23-26, New Orleans, LA July 29 August 1, Philadelphia, PA July 30 August 2, Las Vegas, NV August 5-8, Virginia Beach, VA August 6-9, Washington, DC August 13-16, Seattle, WA August 19-22, Orlando, FL August 20-23, Washington, DC August 26-29, Denver, CO September 3-6, Washington, DC September 9-12, Baltimore, MD September 10-13, San Diego, CA September 16-19, Washington, DC September 23-26, Albuquerque, NM NEW! EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Federal Appropriations Law (FINC8121A). Visit graduateschool.edu/distance for more information. FEDERAL APPROPRIATIONS LAW UPDATE FINC7200D Get up-to-date on the most recent changes in appropriations law. Maintain expertise in the fi eld of federal appropriations by becoming familiar with the most recent changes to appropriations law and the Government Accountability Offi ce (GAO) Principles of Federal Appropriations Law (Red Book). Gain a refresher on the key principles of appropriations law, updates in Comptroller General Decisions that may affect your agency, highlights of Volumes III and IV of Principles of Federal Appropriations Law, and recent trends in appropriations restrictions and requirements. Authoritatively state the law in relation to major principles Describe personal liabilities and relief status Recommend to management how the effective use of administrative discretion may permit broad use of appropriations Describe exceptions to general principles Budget professionals, unit managers, or attorneys who have not attended our four-day Federal Appropriations Law (FINC7100D) course in the last 36 months. Level: Intermediate. 1 Day 8 CPE Tuition $545 July 27, Washington, DC December 14, Dallas, TX February 8, Washington, DC April 19, Washington, DC May 3, Jacksonville, FL June 7, Huntsville, AL June 28, Dallas, TX July 15, Honolulu, HI July 26, Washington, DC September 27, Albuquerque, NM FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 95

98 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT REIMBURSABLE AGREEMENTS FINC9110D Learn the rules relating to Economy Act orders, revolving funds, user charges, and mandatory sources. Some of the most complicated and perplexing appropriated funds issues involve procuring and paying for products and services produced and consumed between government agencies. The rules concerning reimbursable orders are so complex that the Government Accountability Offi ce (GAO) devotes the entire Chapter 12 of Volume III, Third Edition, Principles of Federal Appropriations Law to address them. Achieve an understanding of, and learn to practically apply, these complex rules. Describe and discuss various issues related to reimbursable agreements Correctly interpret appropriations law relating to reimbursable agreements Demonstrate the proper use of procedures involving reimbursable authority Comply with the current laws as they apply to interagency transactions, Economy Act orders, mandatory sources, revolving funds, user charges, and mandatory services Demonstrate use of dollar thresholds or other mandated spending ceilings Recognize and adhere to critical time frames of federal appropriations Demonstrate use of federal appropriations only for the purpose intended Financial managers, budget/program analysts, and accountants who are involved with or need to know how federal appropriations law applies to interagency orders for goods and services. Participants should be familiar with federal appropriations law principles as taught in Federal Appropriations Law (FINC7100D). Level: Advanced. 2 Days 16 CPE Tuition $725 July 30-31, Huntsville, AL August 6-7, San Diego, CA August 13-14, Washington, DC September 6-7, San Antonio, TX December 6-7, San Antonio, TX February 4-5, Washington, DC February 20-21, Albuquerque, NM March 4-5, Hampton, VA March 25-26, Washington, DC April 10-11, Denver, CO May 29-30, Washington, DC June 12-13, New Orleans, LA July 29-30, Huntsville, AL August 12-13, Washington, DC August 13-14, San Diego, CA September 5-6, San Antonio, TX FEDERAL BUDGETING AUDIT AND REVIEW PHASE OF THE FEDERAL BUDGET PROCESS BUDG8006D Explore the processes used to ensure that programs are effi cient, effective, and in compliance with the requirements of appropriations law and performance-based budgeting. Learn the differing roles and responsibilities of internal analysts, review staff, and auditors in analyzing program performance, fi nancial integrity, and fi nancial statements. Become familiar with the role and purpose of the Government Accountability Offi ce (GAO), the respective agency offi ces of the Inspectors General, and other audit organizations. Learn the different types of audits conducted by audit organizations, as well as the purpose of those audits. This course is part of the Master Certificate in Federal Financial Management (MCFFM). Understand the oversight role of the Congress, CBO, GAO, OMB, Offi ce of the IG, and the Treasury Department Understand the audit and review phase of the budget process Discuss the importance of the Government Performance and Results Act (GPRA) and how it affects the budget execution process Recognize the importance of human resources relative to fi nancial systems Discuss trends in relationship to the development of fi nancial systems for government Recognize basic requirements of fi nancial systems Describe the typical phases of a performance audit and the steps in planning performance audits GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

99 graduateschool.edu/ nancial Program analysts, administrative offi cers, auditors, fi nancial analysts, interns/trainees, management analysts, and other professionals who need an understanding of the audit and review phase of the federal budget process. Level: Intermediate. 2 Days 16 CPE Tuition $795 July 24-25, Washington, DC February 20-21, Washington, DC April 3-4, Denver, CO May 20-21, Washington, DC July 23-24, Washington, DC BUDGET ANALYSIS WORKSHOP BUDG8100D FEDERAL FINANCIAL MANAGEMENT Get hands-on practice in the use of various budget and fi nancial analysis techniques through participation in a series of integrated case exercises and class discussions. Learn about performance measurement, performing trend analysis, using data relationships in the budget, conducting cost analysis, and activity-based costing for management. Describe budgeting and fi nancial analytical techniques used in the federal budget Develop performance measurement indicators Practice cost analysis techniques in budgeting and fi nancial management functions Demonstrate how to use program measurement analytical techniques When you need something different... Budget, fi nancial, and program personnel, administrative offi cers, auditors, fi nancial analysts, interns/trainees, and management analysts who want to develop or improve their skills in analyzing budgets. Participants should be familiar with budget formulation and execution principles as taught in Introduction to Federal Budgeting (BUDG7001D), Budget Formulation (BUDG7101D), and Budget Execution (BUDG7100D). Level: Advanced. 4 Days 32 CPE Tuition $1,095 July 17-20, San Diego, CA July 30 August 2, Washington, DC November 26-29, Washington, DC February 4-7, Virginia Beach, VA February 11-14, Washington, DC February 26 March 1, New Orleans, LA March 11-14, Washington, DC March 26-29, Austin, TX April 2-5, Washington, DC May 6-9, Fayetteville, NC May 14-17, Las Vegas, NV June 18-21, Washington, DC July 9-12, San Diego, CA July 29 August 1, Washington, DC September 10-13, Denver, CO We customize. If you require a unique training solution, we can modify any of our courses to meet your needs. We can even develop a fully customized program including curriculum plan, instruction, and assessments. graduateschool.edu/custom FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 97

100 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT BUDGET EXECUTION BUDG7100D Learn more about the organizational budget as the fi nancial plan against which execution in the budget year is managed. Become knowledgeable about, and profi cient in, implementing steps and strategies for executing a budget, including contingency plans, considerations for close out, midyear reviews, and Antidefi ciency Act compliance. Learn how to avoid liability problems, adhere to Offi ce of Management and Budget (OMB) budget execution requirements, and understand the application of the Government Performance and Results Act (GPRA). This course is part of the Master Certificate in Federal Financial Management (MCFFM). Modify a fi nancial plan using practical tools and techniques Explain how the budget execution process is affected in terms of legal availability of funds with respect to purpose, time, and amount Describe budget terms related to budget execution as contained in OMB Circular A-11 Develop annual performance plans, reports, and measurement Avoid potential Antidefi ciency Act violations Prepare allotment and sub-allotment advice Analyze productivity and evaluate year-to-date performance; manage year-end closeout and reporting requirements for your agency Track and control reimbursable work Identify key fi nancial management legislation that shapes the budget execution process Anyone who contributes to the budget execution process and needs to be aware of the principles, laws, and procedures associated with proper budget execution. Participants should be familiar with budget formulation principles as taught in Introduction to Federal Budgeting (BUDG7001D) and Budget Formulation (BUDG7101D). Level: Intermediate. 4 Days 32 CPE Tuition $1,095 July 9-12, Washington, DC July 10-13, Albuquerque, NM July 17-20, Seattle, WA July 24-27, Kansas City, MO July 31 August 3, San Diego, CA August 6-9, Washington, DC August 21-24, Rock Island, IL August 27-30, Austin, TX September 10-13, Washington, DC September 17-20, Washington, DC October 15-18, Washington, DC October 22-25, Denver, CO November 13-16, Washington, DC November 26-29, Virginia Beach, VA December 3-6, Washington, DC January 8-11, Washington, DC January 28-31, Washington, DC February 25-28, Huntsville, AL March 4-7, Washington, DC March 18-21, Atlanta, GA March 25-28, Baltimore, MD April 8-11, Washington, DC April 16-19, Las Vegas, NV April 30 May 3, Dallas, TX May 6-9, Washington, DC May 13-16, Jacksonville, FL May 14-17, San Francisco, CA June 4-7, Philadelphia, PA June 17-20, Washington, DC July 8-11, Washington, DC July 9-12, Albuquerque, NM July 16-19, Seattle, WA July 23-26, Kansas City, MO July 30 August 2, San Diego, CA August 5-8, Washington, DC August 20-23, Rock Island, IL August 27-30, Austin, TX September 10-13, Washington, DC September 16-19, Washington, DC NEW! EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Budget Execution (BUDG8140A). Visit graduateschool.edu/distance for more information. RELATED DISTANCE EDUCATION COURSE: You may also be interested in Controlling a Budget (BUDG7052N). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

101 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT BUDGET FORMULATION BUDG7101D Master the skills necessary to build an accurate and defensible budget compliant with the strict standards of the Offi ce of Management and Budget (OMB). Explore the many challenges facing our nation as we seek to improve accountability, productivity, and meaningful reporting, to name just a few. This course is part of the Master Certificate in Federal Financial Management (MCFFM). Use essential budget concepts and terminology effectively Implement effective tools and techniques in documenting, presenting, and justifying a budget Explain the relationship between the current year/prior year budgets and the budget year strategic plan Use effective techniques for formulating a budget, adhering to requirements set forth in the Offi ce of Management and Budget (OMB) Circular A-11 Prepare for a Program Assessment Rating Tool (PART) evaluation Learn about the presidential directed performance evaluation process Learn the steps to prepare for building a budget, and effectively determine budget requirements that refl ect the mission/strategic plan of your program Budget analysts and fi nancial management specialists who assist in the preparation of their organization s budget submission and compile cost data and other information to contribute to decisions about future program activities, funding, and budget strategies. Participants should be familiar with budget principles as taught in Introduction to Federal Budgeting (BUDG7001D). Level: Intermediate. 4 Days 32 CPE Tuition $1,095 July 10-13, San Antonio, TX July 23-26, Atlanta, GA July 30 August 2, San Francisco, CA August 13-16, Washington, DC September 4-7, Washington, DC September 10-13, Philadelphia, PA October 23-26, Washington, DC November 26-29, Washington, DC December 3-6, Fayetteville, NC January 7-10, Jacksonville, FL January 8-11, Washington, DC January 22-25, Rock Island, IL February 5-8, Austin, TX February 11-14, Washington, DC February 25-28, Washington, DC March 5-8, New York, NY March 11-14, Denver, CO March 19-22, San Diego, CA March 25-28, Washington, DC April 9-12, Dallas, TX April 15-18, Washington, DC April 30 May 3, Seattle, WA May 6-9, Jacksonville, FL May 14-17, Washington, DC May 28-31, Washington, DC June 3-6, Baltimore, MD June 18-21, Las Vegas, NV June 25-28, Washington, DC July 9-12, San Antonio, TX July 23-26, Atlanta, GA July 30 August 2, San Francisco, CA August 12-15, Washington, DC August 26-29, New Orleans, LA September 3-6, Washington, DC September 9-12, Philadelphia, PA NEW! EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Budget Formulation (BUDG8120A). Visit graduateschool.edu/distance for more information. BUDGET JUSTIFICATION AND PRESENTATION BUDG7102D Build a strong foundation in the principles of effective budget justifi cation and presentation, focusing on analysis of budget submissions and preparation of narrative descriptions. Become prepared to use results-based budgeting to justify a program, consistent with the requirements of the Government Performance and Results Act (GPRA). Learn many effective presentation tips that help you stay focused and will result in a positive experience. Determine what is required of you, according to the OMB Circular A-11 Gather information about your audience and determine what should be included in the justifi cation Justify funding and personnel resource requirements based on the outputs and outcomes of your program Design your justifi cation to meet your audience needs Anyone who is involved in justifying or defending requests for budgetary authority. Participants should be familiar with budget principles as taught in Federal Budget Process (BUDG7103D), Introduction to Federal Budgeting (BUDG7001D), Budget Formulation (BUDG7101D), and Budget Execution (BUDG7100D). Level: Intermediate. 3 Days 24 CPE Tuition $895 August 27-29, Washington, DC September 19-21, Washington, DC December 3-5, Washington, DC January 28-30, Atlanta, GA March 6-8, Washington, DC April 22-24, Washington, DC June 5-7, Washington, DC June 11-13, Las Vegas, NV August 21-23, Washington, DC September 18-20, Washington, DC FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 99

102 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT CONGRESSIONAL BUDGET PROCESS BUDG8175D The Constitution requires that the legislative, executive, and judicial branches manage the most powerful government in the world, the U.S. government. Gain an overview of the various powers of each of the branches of government and how they must work together. Participate in hands-on exercises to fully understand the procedures, processes, and practices that come about in response to developing conditions and circumstances. This course is part of the Master Certificate in Federal Financial Management (MCFFM). Understand the constitutional requirements for each phase of the budget process Describe key budget terms and concepts Describe the purpose of federal budgets and the four key phases of the budget process Discuss key legislation infl uencing the budget action and the control of spending, as well as agency and individual accountability Describe the political and other processes giving rise to the U.S. Constitution, as well as the principal features of the Constitution which shape the function of our government Describe how federal appropriations law infl uences the spending of federal monies, as well as the most important rules which govern appropriations law Describe how the congressional process for budget decision making differs from the processes used in the executive branch Discuss the activities of the Congress and its constituents, powers, leadership, and support, as well as how a bill becomes law Anyone who needs an overview of the congressional budget process. Level: Intermediate. 3 Days 24 CPE Tuition $895 August 27-29, Washington, DC September 11-13, Denver, CO December 5-7, Washington, DC March 11-13, Washington, DC March 26-28, Virginia Beach, VA April 9-11, San Diego, CA May 29-31, Washington, DC August 26-28, Washington, DC September 10-12, Denver, CO DEFENSE WORKING CAPITAL FUNDS FINC9000D Learn the goals, roles, and activities of the Defense Working Capital Funds (DWCF) and how they function in the federal government. Utilize a revolving fund concept in designing a businesslike enterprise to operate within the Department of Defense (DoD) environment. Analyze revolving fund fi nancial statements Distinguish between direct and indirect costs and various other cost categories Prepare a well-documented cost center budget Understand various types of customer orders Implement the objectives of the Rate Stabilization Program and develop rates Manage direct and indirect costs effectively Learn the goals and fi nancial objectives of working capital funds Discover how capital investment programs function Understand the cycle of operations for revolving funds Utilize the methods of cost accounting for a working capital fund Know the budget process for revolving funds DoD fi nancial managers, program managers, and other DoD civilian or military personnel who need a comprehensive understanding of working capital funds, including policies, procedures, concepts, and terms. Level: Intermediate. 3 Days 24 CPE Tuition $895 July 18-20, Washington, DC September 11-13, Hampton, VA September 17-19, Washington, DC February 20-22, San Diego, CA March 4-6, Washington, DC March 25-27, Philadelphia, PA May 14-16, St. Louis, MO July 17-19, Washington, DC September 10-12, Hampton, VA September 16-18, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

103 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT FEDERAL BUDGET PROCESS BUDG7103D The federal budget process is a highly structured system carried out in four distinct phases. In this brief but comprehensive course, explore the major phases and timing of the federal budget process; principal participants and their roles; current issues affecting congressional actions; and how the budget is reviewed and audited. Recognize the impact of the Government Performance and Results Act (GPRA) on the budget process Describe the roles of the Offi ce of Management and Budget, Government Accountability Offi ce, Congressional Budget Offi ce, and Inspector General of the Executive Branch in the budget process Identify current issues that affect the congressional phase of the federal budget process Anyone who needs an overview of the federal budget process. Level: Introductory. 2 Days 16 CPE Tuition $725 July 9-10, Jacksonville, FL July 19-20, Washington, DC August 16-17, Washington, DC September 6-7, Washington, DC October 25-26, Washington, DC December 10-11, Washington, DC January 10-11, Washington, DC January 23-24, San Diego, CA January 29-30, Philadelphia, PA February 25-26, Virginia Beach, VA March 14-15, Washington, DC April 17-18, Washington, DC May 16-17, Washington, DC June 4-5, Las Vegas, NV June 17-18, Washington, DC July 8-9, Jacksonville, FL July 18-19, Washington, DC August 15-16, Washington, DC August 26-27, Dallas, TX September 5-6, Washington, DC FEDERAL BUDGETING FOR NON-BUDGETING PERSONNEL BUDG7000D Receive a strong introduction to the federal budget process. Gain a fi rm understanding of what a budget is, how a budget is prepared, the composition of the federal budget, and the role of federal fi nancial management professionals. Learn how key legislation is changing, how the federal budget is developed and executed, and the resulting impact on the nation s fi nancial and program resources. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Demonstrate that you are ready for increased budget responsibilities State common budget terms and use them appropriately Identify key characteristics of object class budgets and program budgets Provide valuable assistance to your supervisors in constructing an operating budget Use valuable techniques for estimating costs Estimate staff salaries, travel, and contract costs with confi dence Federal personnel who would benefi t from an overview of the federal budget process and the procedures for formulating, justifying, and executing their organizations budgets. Level: Basic. 3 Days 1.8 CEU Tuition $895 July 18-20, Dallas, TX July 25-27, Washington, DC September 19-21, San Diego, CA October 17-19, Washington, DC November 5-7, Washington, DC December 3-5, Washington, DC January 22-24, Washington, DC March 5-7, San Francisco, CA March 18-20, Washington, DC March 26-28, Columbus, GA April 2-4, San Antonio, TX April 10-12, Washington, DC May 7-9, Kansas City, MO May 29-31, Washington, DC June 24-26, Huntsville, AL July 16-18, Dallas, TX July 24-26, Washington, DC August 20-22, Denver, CO September 17-19, San Diego, CA FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 101

104 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT INTRODUCTION TO FEDERAL BUDGETING BUDG7001D Gain a solid foundation in the principles and concepts of the federal budget process. In this fi rst of six core budget courses, become familiar with the basic concepts of federal budgeting. Learn the fundamentals of preparing and modifying a budget; the key players and their roles; appropriation types and their distinctive characteristics; the four phases of budgeting; and the purpose of midyear reviews. This course is part of the Certificate of Accomplishment in Program and Management Analysis and the Master Certificate in Federal Financial Management (MCFFM). Discuss the federal budget process with confi dence with your co-workers Use budget terminology, concepts, and techniques correctly Apply budget concepts and techniques to your program(s) Participate more effectively and knowledgeably in the budget process Identify pertinent factors of the budget formulation, execution, and justifi cation process in your agency Budget, program, and administrative technicians, analysts, offi cers, and managers; accountants and accounting technicians; and auditors, fi nancial analysts, interns/trainees, and management analysts who would like to better understand the federal budget process. Level: Introductory. 3 Days 24 CPE Tuition $895 July 10-12, New Orleans, LA July 25-27, Washington, DC July 30 August 1, Washington, DC August 6-8, Washington, DC August 8-10, San Diego, CA August 14-16, Columbus, GA August 14-16, Boston, MA August 20-22, Washington, DC August 27-29, San Antonio, TX September 5-7, San Francisco, CA September 10-12, Washington, DC September 26-28, Washington, DC October 17-19, Washington, DC October 23-25, Jacksonville, FL November 5-7, Washington, DC November 14-16, San Diego, CA November 14-16, Dallas, TX December 3-5, Washington, DC January 2-4, Washington, DC January 15-17, Denver, CO January 28-30, Washington, DC February 5-7, Virginia Beach, VA February 12-14, Washington, DC February 26-28, Las Vegas, NV March 4-6, Washington, DC March 11-13, Fayetteville, NC March 19-21, Rock Island, IL March 25-27, Washington, DC March 26-28, Huntsville, AL April 2-4, Phoenix, AZ April 2-4, Washington, DC April 15-17, Washington, DC April 16-18, Honolulu, HI April 23-25, Atlanta, GA May 1-3, Washington, DC May 14-16, Albuquerque, NM May 21-23, Las Vegas, NV May 29-31, Washington, DC June 3-5, Virginia Beach, VA June 11-13, San Francisco, CA June 17-19, Washington, DC June 25-27, Kansas City, MO June 26-28, Washington, DC July 9-11, New Orleans, LA July 24-26, Washington, DC July 29-31, Washington, DC August 5-7, Washington, DC August 6-8, San Diego, CA August 13-15, Boston, MA August 13-15, Columbus, GA August 19-21, Washington, DC August 21-23, San Antonio, TX August 27-29, San Francisco, CA September 9-11, Washington, DC September 25-27, Washington, DC NEW! EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Introduction to Federal Budgeting (BUDG8122A). Visit graduateschool.edu/distance for more information. RELATED DISTANCE EDUCATION COURSE: You may also be interested in Developing a Federal Budget (BUDG7001N). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

105 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT PERFORMANCE MEASUREMENT AND BUDGETING BUDG8101D Performance measurement systems establish and demonstrate government accountability and are vital to providing information for program and service improvements. Discover how to link your organization s budget information and performance measures. Learn the performance measurement process, the benefi ts of performance measurement, how to prepare performance-based budgets, and how to recognize the components of a performancebased budget. Understand the challenges of implementation for your organization. Create meaningful evaluation reports and comply with important Government Performance and Results Act (GPRA) requirements. Explain the requirements for submitting strategic plans, annual performance reports, and program performance reports, as required by the Offi ce of Management and Budget Identify the importance of fi nancial data in the program evaluation process Explain the concept of total costs Relate fi nancial data to program evaluation Budget and program analysts, accountants, and other professionals involved in performance measurement, strategic planning, or fi nancial measurements. Level: Intermediate. 3 Days 24 CPE Tuition $895 July 11-13, Washington, DC August 13-15, Phoenix, AZ January 30 February 1, Washington, DC March 12-14, New Orleans, LA March 19-21, Virginia Beach, VA April 16-18, San Diego, CA May 14-16, Washington, DC June 4-6, Dallas, TX July 10-12, Washington, DC August 6-8, San Francisco, CA PLANNING, PROGRAMMING, BUDGETING, AND EXECUTION (PPBE) BUDG8000D Explore the interrelationships of the budget cycle, the acquisition process, and the mission planning of the Department of Defense (DoD). Gain an understanding of the documents generated during the PPBE process, the fl ow and sequencing of these documents, and their various interfaces. Learn about the information and requirements of the Offi ce of the Secretary of Defense, the Military Services, the Joint Chiefs of Staff, and the Commanders of the Combatant Commands. This course is part of the Master Certificate in Federal Financial Management (MCFFM). Explain the relationships among the components of the PPBE process Gain a clear understanding of the basic elements of DoD budget execution Participate in the phases of the Services and Agencies Program and budget submissions Analyze funds management requirements for a DoD program Explain the main points of the congressional enactment process, and examine its infl uence on PPBE DoD civilian and military budget analysts, fi nancial managers, and operating offi cials who will benefi t from a greater knowledge of how the PPBE process works and how organizational budget development and execution are affected by this process. Level: Intermediate. 3 Days 24 CPE Tuition $895 August 8-10, Las Vegas, NV August 14-16, Pensacola, FL August 22-24, Washington, DC November 5-7, Washington, DC December 4-6, Jacksonville, FL January 29-31, San Diego, CA February 13-15, Hampton, VA February 26-28, St. Louis, MO April 2-4, Washington, DC April 16-18, Denver, CO June 25-27, New Orleans, LA June 25-27, Washington, DC August 6-8, Las Vegas, NV August 13-15, Pensacola, FL August 27-29, Washington, DC FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 103

106 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT PLANNING, PROGRAMMING, BUDGETING, AND EXECUTION (PPBE), ARMY BUDG8001D Gain a greater knowledge of how the Department of Defense (DoD) and the Department of Army (DA) PPBE systems work in acquiring, allocating, and managing resources. Explore the relationships among the DA budget cycle, acquisition process, and mission planning. Gain an understanding of the documents generated during the entire PPBE process, the fl ow and sequencing of these documents, and the interface of the PPBE documents and requirements among the DA, Offi ce of the Secretary of Defense, Military Services, Joint Chiefs of Staff (JCS), and Commanders of the Combatant Commands. This fi ve-day course is designed to satisfy the Army Civilian Training, Education, and Development System (ACTEDS) CP-11 training requirements established for all fi nancial management positions within the Department of Army. Explain the relationships among the components of the Planning, Programming, Budgeting, and Execution (PPBE) process Explain the relationship among strategy, war plans, PPBE, and acquisition Discuss the basic elements of DA budget execution Review the main points of the congressional enactment process and explain its infl uence on PPBE Describe how the DA program and budget submissions are derived and the relationship to the DoD and the President s Budget Department of Army budget analysts, fi nancial managers, accountants, management analysts, and operating offi cials who want a greater knowledge of how the PPBE process works and how their organizational budget development and execution are affected by this process. Level: Intermediate. 5 Days 40 CPE Tuition $1,195 July 9-13, Washington, DC July 16-20, Honolulu, HI July 23-27, Las Vegas, NV August 6-10, Huntsville, AL August 13-17, Baltimore, MD August 20-24, Dallas, TX September 10-14, Washington, DC December 3-7, Washington, DC January 7-11, Hampton, VA January 28 February 1, Washington, DC February 11-15, Fayetteville, NC February 25 March 1, San Antonio, TX March 11-15, Kansas City, MO April 15-19, Philadelphia, PA April 22-26, Las Vegas, NV April 29 May 3, Atlanta, GA May 6-10, Washington, DC June 3-7, San Antonio, TX June 17-21, Rock Island, IL July 8-12, Washington, DC July 15-19, Honolulu, HI July 22-26, Las Vegas, NV August 5-9, Huntsville, AL August 12-16, Baltimore, MD August 19-23, Dallas, TX September 9-13, Washington, DC PUBLIC SECTOR FINANCIAL SYSTEMS AND POLICIES BUDG8005D Learn how the Federal Accounting Standards Advisory Board (FASAB), the Chief Financial Offi cers (CFO) Council, and others impact decisions regarding basic principles of accounting in the public sector. Explore the many facets of fund control and account structure, and discover how to recognize basic requirements. Learn the characteristics that distinguish fi nancial systems from other types of systems. This course is part of the Master Certificate in Federal Financial Management (MCFFM). Identify key legislation impacting fi nancial systems Understand the provisions of the Debt Collection Act as amended in 1996 by the Debt Collection Improvement Act Explain what federal fi nancial systems are intended to do Explain the purpose and value of the fund account structure used in federal accounting Identify the different types of federal government funds Discuss the three most important laws pertaining to the need for federal government agencies to identify and understand the cost of their goods and services Identify the basic difference between a traditional cost accounting method and the activity-based cost (ABC) accounting method Identify the basic laws, regulations, and policies pertinent to the requirements that federal agencies use an Earned Value Management System for capital investment programs Budget, accounting, auditing, fi nancial, and administrative personnel. Level: Intermediate. 4 Days 32 CPE Tuition $1, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

107 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT November 5-8, Denver, CO December 11-14, Washington, DC March 12-15, Washington, DC June 24-27, Washington, DC GENERAL FINANCIAL MANAGEMENT CONDUCTING QUALITY ANALYSIS FOR DECISION SUPPORT FINC9150D Enhance your skills for improving fi nancial and performance decision making. Learn more detailed methods of collecting and analyzing information in decision support work. Ensure that information used as evidence is strong, defensible, and of high quality. Gain insight on how to think about your work, and use a conceptual overview to guide you in making decisions about conducting that work. Receive specifi c suggestions and examples of how to utilize analytical techniques more effectively. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Explain how to structure your planning and selection decisions about collecting, analyzing, and assessing the quality of evidence used in decision support work Identify when particular collection and analytical approaches may be most appropriate and the strengths and weaknesses of major approaches Identify key steps in assessing the quality and appropriateness of information to be used as evidence Avoid some of the most common mistakes in conducting and reporting analytical work Identify limitations in the selection and implementation of particular data collection and analysis strategies Select effective analysis strategies and apply them to diverse types of information involving both quantitative and qualitative data Financial, budget, program analyst, and management analyst professionals in intermediate- to senior-level positions, especially supervisors or staff responsible for developing and executing budgets, and/or evaluating and justifying new and existing programs to improve performance results. Participants should be familiar with decision support principles as taught in Decision Support: Building New Analytical Skills (FINC8120D). Level: Advanced. 3 Days 24 CPE Tuition $895 July 16-18, Virginia Beach, VA July 24-26, Philadelphia, PA September 5-7, Washington, DC January 9-11, Washington, DC February 12-14, New Orleans, LA May 13-15, Washington, DC July 15-17, Virginia Beach, VA July 23-25, Philadelphia, PA September 4-6, Washington, DC FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 105

108 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT DECISION SUPPORT: BUILDING NEW ANALYTICAL SKILLS FINC8120D Develop your skills and capabilities for improved fi nancial and performance management and decision making, especially in today s environment of declining budgets and increased performance expectations. Enhance your business intelligence to help you effectively manage and make informed decisions affecting your programs and service to the American public. Learn techniques from the Offi ce of Management and Budget (OMB) for evaluating agency and program performance to provide fi nancial and performance information in useful form, anticipate OMB actions, effectively manage your program responsibilities, and truly support the business of government. Plan an analysis using a fi ve-step process (e.g., identify up front the sources and quality of data to be used) Introduce the concept of cost accounting for both ongoing program management and decision support Describe OMB s Performance and Accountability Report (PAR) and how to use these tools to present agency information in the most favorable light Defi ne the types of analyses critical to federal decision makers Demonstrate various ways in which agency performance is evaluated by Capitol Hill, OMB (using PAR and APR), and the public, and how the impact of such evaluations affects funding Financial, budget, program analyst, and management analyst professionals in supervisory and senior-level positions, especially staff responsible for evaluating and justifying new and existing programs. Participants should be familiar with management analysis principles as taught in Management Analysis: Data Gathering (PGMT8000D). Level: Intermediate. 3 Days 24 CPE Tuition $895 August 15-17, Washington, DC August 22-24, San Antonio, TX September 10-12, San Diego, CA September 12-14, Washington, DC October 31 November 2, Washington, DC December 4-6, Philadelphia, PA January 29-31, San Francisco, CA February 20-22, Dallas, TX March 18-20, Washington, DC March 25-27, Atlanta, GA April 16-18, Kansas City, MO May 6-8, Washington, DC June 4-6, Huntsville, AL June 5-7, Washington, DC June 25-27, Las Vegas, NV July 23-25, Denver, CO August 14-16, Washington, DC August 26-28, San Antonio, TX September 10-12, San Diego, CA September 11-13, Washington, DC ENHANCED DEFENSE FINANCIAL MANAGEMENT TRAINING COURSE FINC7060D The American Society of Military Comptrollers (ASMC) offers the Certifi ed Defense Financial Manager (CDFM) program to those persons desiring to demonstrate profi ciency in the core aspects of defense fi nancial management. The CDFM is regarded as the premier certifi cation for DoD fi nancial managers. The Enhanced Defense Financial Management Training Course (EDFMTC) is excellent preparation for the CDFM Exam. Graduate School USA is very proud and honored to have not only developed the EDFMTC for ASMC in 1999, but also to have delivered over 700 sessions of the EDFMTC since Describe the interactions between internal and external resource management elements of the DoD Identify the standards and environments under which federal fi nancial managers perform the planning, programming, and budgeting cycle Describe how accounting and fi nance in DoD can aid fi nancial managers in meeting objectives for reliable fi nancial management and reporting Articulate the uses and importance of auditing Comply with specifi c DoD legal requirements Civilian and military members of the Department of Defense, or the U.S. Coast Guard, or employees of defense contractors and suppliers. Individuals interested in strengthening their professional qualifi cations by obtaining the CDFM may visit the ASMC website at for more information. 5 Days 40 CPE Tuition $1,045 July 16-20, Jacksonville, FL August 6-10, Washington, DC October 29 November 2, Washington, DC December 10-14, Dallas, TX January 7-11, Las Vegas, NV March 4-8, Gulfport, MS April 1-5, Washington, DC May 6-10, Fayetteville, NC June 17-21, Washington, DC July 15-19, Jacksonville, FL August 5-9, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

109 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT Enhanced Defense Financial Management Training Course On-Site Sessions: Graduate School USA is licensed by ASMC to deliver the EDFMTC at a location of your choice for up to 32 students per class. Please contact: Jack Peppard at (215) ; Raymond Vaudo at (310) ; or our Customer Support Center at (888) 744-GRAD/(888) for more information. INTRODUCTION TO FINANCIAL MANAGEMENT FINC7000D Obtain a comprehensive overview of the signifi cant aspects of fi nancial management. Gain an understanding of the fundamentals of the laws, critical concepts, procedures, and policies involved with sound fi nancial management. Learn to link management, budgeting, and auditing to performance measurement; recognize the primary requirements of fi nancial systems; and adhere to governmentwide policies. This course is part of the Certificate of Accomplishment in Personal Property Management and the Master Certificate in Federal Financial Management (MCFFM). Describe fi nancial management in the federal government Identify the phases of the federal budget process Discuss the basic principles of federal accounting Describe how fi nancial information plays a part in performance measurement Characterize fi nancial systems as compared to other types of systems Adhere to governmentwide policies pertaining to debt management and cash Anyone who will benefi t from a comprehensive overview of fi nancial management in the federal government, but especially program analysts, administrative offi cers, auditors, fi nancial analysts, management analysts, and interns/ trainees in fi nancial management career fi elds. Level: Introductory. 3 Days 24 CPE Tuition $895 July 9-11, Seattle, WA July 9-11, Fayetteville, NC July 17-19, Washington, DC July 23-25, Baltimore, MD August 1-3, Washington, DC August 7-9, Denver, CO August 22-24, Washington, DC August 27-29, San Diego, CA August 29-31, Washington, DC October 1-3, Washington, DC October 23-25, Dallas, TX November 5-7, Washington, DC November 14-16, Las Vegas, NV December 10-12, Washington, DC January 9-11, Washington, DC January 16-18, Huntsville, AL January 29-31, Washington, DC February 12-14, Philadelphia, PA February 26-28, Hampton, VA March 5-7, San Diego, CA March 6-8, Washington, DC March 20-22, Washington, DC April 2-4, Albuquerque, NM April 9-11, Washington, DC April 15-17, Jacksonville, FL April 29 May 1, Washington, DC April 30 May 2, San Diego, CA May 14-16, Washington, DC May 29-31, Washington, DC June 12-14, Washington, DC June 18-20, New Orleans, LA July 8-10, Fayetteville, NC July 9-11, Seattle, WA July 16-18, Washington, DC July 22-24, Baltimore, MD July 31 August 2, Washington, DC August 6-8, Denver, CO August 21-23, Washington, DC August 27-29, San Diego, CA August 27-29, Washington, DC NEW! EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Introduction to Financial Management (FINC7080A). Visit graduateschool.edu/distance for more information. RELATED CLASSROOM COURSE: You may also be interested in Management s Responsibility for Internal Control (OMB Circular A-123) (AUDT8003G) on page 136. FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 107

110 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT UNDERSTANDING FEDERAL FINANCIAL STATEMENTS FINC8103D Learn how to prepare federal fi nancial statements that meet the Offi ce of Management and Budget (OMB) guidelines. Discover the importance of stewardship reporting. Learn to apply various techniques used to examine fi nancial statements. Identify the impact of the Government Performance and Results Act (GPRA) on fi nancial reporting. Explain the fi nancial statement requirements of OMB Bulletin Describe the preparation and analysis of the basic fi nancial statement Describe the form and content of annual fi nancial statements as prescribed in OMB guidance Distinguish between budgetary and proprietary reporting Demonstrate program and fi nancial performance analysis Recognize the importance of stewardship reporting Identify the impact of the Government Performance and Results Act (GPRA) on fi nancial reporting Identify new costs of operations and fi nancial fl exibility Accountants, fi nancial managers, budget analysts, program managers, auditors, and other professionals who are responsible for preparing, analyzing, and interpreting federal fi nancial statements will benefi t from this course. Level: Intermediate. 3 Days 1.8 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. FEDERAL TRAVEL MANAGEMENT TRAVEL REGULATIONS FOR DEFENSE AGENCIES, JTR VOL. 2 (TDY ONLY) FINC7310D Learn from expert instructors how to apply the regulations on temporary duty (TDY) travel for Department of Defense (DoD) civilian employees covered by the Joint Travel Regulations (JTR), and how to avoid costly mistakes, adhere to the current JTR, and save your agency travel money. Update your knowledge of TDY allowances and interpretations. Comply with current defense civilian personnel, JTR Vol. 2 (TDY) regulations Defi ne and describe travel orders and the requirements for moving civilian personnel who are performing TDY Identify and compute allowances and entitlements for civilian personnel performing TDY Calculate per diem entitlements, reimbursable expenses, and total TDY reimbursements in all situations Provide assistance to civilian employees to resolve complex travel problems Apply the requirements as stated in JTR Vol. 2 (TDY) in order to determine allowable TDY expenses and travel-related entitlements Anyone involved with authorizing, approving, processing, auditing, and/or paying for TDY travel, in accordance with the Joint Travel Regulations Vol. 2 for DoD civilian employees. To learn about allowances for DoD uniformed personnel on TDY, see the companion course: Travel Regulations for Uniformed Personnel, JFTR Vol. 1 (TDY) (FINC7189D). To learn how to apply both TDY and PCS allowances, see Travel Regulations for Defense Agencies, JTR Vol. 2 (PCS/TDY) (FINC7210D). Level: Intermediate. 2 Days 1.2 CEU Tuition $795 July 17-18, Columbus, OH August 23-24, San Francisco, CA September 17-18, Jacksonville, FL November 5-6, Albuquerque, NM December 3-4, Washington, DC March 5-6, Baltimore, MD April 2-3, Seattle, WA April 16-17, San Antonio, TX June 3-4, Washington, DC July 16-17, Columbus, OH August 21-22, San Francisco, CA September 16-17, Jacksonville, FL GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

111 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT TRAVEL REGULATIONS FOR DEFENSE AGENCIES, JTR VOL. 2 (PCS/TDY) FINC7210D Learn from expert instructors how to apply the current regulations and rules for authorizing, approving, processing, auditing, and paying permanent change of station and temporary duty claims for civilian employees of the Department of Defense (DoD). Comply with current Defense Civilian Personnel JTR Vol. 2 (PCS/TDY) regulations Defi ne and describe travel orders and requirements for civilian personnel performing TDY and PCS moves Identify and compute allowances and entitlements for civilian personnel who are performing TDY and PCS moves Calculate per diem entitlements, reimbursable expenses, allowances for PCS moves, and total TDY and PCS reimbursements in all situations Describe and utilize the JTR for the movement of household goods, house-hunting trips, mobile home allowances, transporting and storing POVs, and residential transactions Provide assistance to civilian employees in order to resolve complex travel problems Apply the requirements as stated in JTR Vol. 2 (PCS/TDY) in order to determine allowable PCS and TDY expenses and travel-related entitlements Anyone involved with authorizing, approving, processing, auditing, and/or paying for travel in accordance with the Joint Travel Regulations Volume 2 for DoD civilian employees. Level: Intermediate. 4 Days 2.4 CEU Tuition $1,195 July 17-20, San Antonio, TX July 24-27, San Diego, CA August 7-10, St. Louis, MO September 10-13, Virginia Beach, VA January 7-10, Huntsville, AL March 19-22, Las Vegas, NV April 15-18, Washington, DC April 23-26, Honolulu, HI May 20-23, Baltimore, MD May 20-23, Fayetteville, NC June 10-13, Washington, DC June 25-28, New Orleans, LA July 16-19, San Antonio, TX July 23-26, San Diego, CA August 6-9, St. Louis, MO September 9-12, Virginia Beach, VA TRAVEL REGULATIONS FOR UNIFORMED PERSONNEL, JFTR VOL. 1 (TDY) FINC7189D Get updated on the current rules and regulations of temporary duty (TDY) travel for military personnel and other members of the uniformed services covered by the JFTR Vol. 1. Learn the rules for actual and reduced expense allowances, contract airfares, deductible meals and government mess use/availability, miscellaneous reimbursable expenses, per diem allowances, travel authorizations, use of travel cards, international travel, and more. Comply with current Joint Federal Travel Regulations (JFTR) Defi ne and describe travel orders and the requirements for moving uniformed service personnel who are performing TDY Compute allowances for offi cial travel for uniformed service personnel Identify and compute allowances and entitlements for uniformed service personnel who are performing TDY Determine when per diem allowance is authorized and under what circumstances allowance is not authorized Calculate per diem entitlements, reimbursable expenses, and allowances for TDY reimbursements both domestic and worldwide Determine subsistence entitlement in conjunction with leave Identify and compute allowances using special rules for mixed travel (per diem and actual expense) Provide assistance to uniformed service employees to resolve complex travel problems All individuals who are involved with processing or certifying temporary duty travel (TDY) orders, claims for per diem travel, transportation allowances, and certain other allowances for DoD uniformed service members (including regular and reserve components). Travel Regulations for Uniformed Personnel, JFTR Vol. 1 (TDY), continued on page 110. FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 109

112 FEDERAL FINANCIAL MANAGEMENT FEDERAL FINANCIAL MANAGEMENT Travel Regulations for Uniformed Personnel, JFTR Vol. 1 (TDY), continued from page 109. If you need to learn TDY and PCS allowances for DoD civilian employees, see Travel Regulations for Defense Agencies, JTR Vol. 2 (PCS/TDY) (FINC7210D). To learn about TDY and PCS allowances for non-dod civilian employees, please see Travel Regulations for Non-Defense Agencies, FTR (FINC7103D). Level: Intermediate. 3 Days 1.8 CEU Tuition $995 August 22-24, San Diego, CA September 19-21, Jacksonville, FL November 27-29, Washington, DC March 5-7, San Antonio, TX April 9-11, Washington, DC May 29-31, Albuquerque, NM June 25-27, Honolulu, HI August 20-22, San Diego, CA September 18-20, Jacksonville, FL TRAVEL REGULATIONS FOR NON-DEFENSE AGENCIES, FTR FINC7103D Learn from expert instructors how federal civilian (non-dod) employees avoid costly mistakes, adhere to current federal travel regulations, and save agency money on travel and relocation expenses. Update your knowledge and skills regarding allowable permanent change of station (PCS) and temporary duty (TDY) expenses; travelrelated leave; dependent entitlements; taxable and nontaxable relocation allowances; and limitations on travel expenses. Comply with current Federal Travel Regulations (FTR) as contained in Title 41 of the Code of Federal Regulations (CFR), chapters Defi ne and describe travel orders and the requirements for moving civilian personnel who are performing TDY and PCS moves Identify and calculate allowances and entitlements for civilian personnel who are performing TDY and PCS moves Calculate per diem entitlements, reimbursable expenses, allowances for PCS moves, and total TDY and PCS reimbursements Describe and utilize the FTR for the movement of household goods, house-hunting trips, mobile home allowances, and transporting and storing privately owned vehicles (POVs), and for best-residence transactions Provide assistance to civilian employees to resolve complex travel problems Apply the requirements as stated in Title 41 FTR CFR, chapters (TDY/PCS) in order to determine allowable TDY and PCS expenses and travel-related entitlements Anyone involved in authorizing, approving, processing, auditing, and/or paying PCS and TDY claims for federal civilian (non-dod) employees. Level: Intermediate. 4 Days 2.4 CEU Tuition $1,195 graduateschool.edu/ nancial July 9-12, Washington, DC September 10-13, Washington, DC February 4-7, Washington, DC April 9-12, San Antonio, TX May 14-17, Washington, DC July 8-11, Washington, DC September 9-12, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

113 graduateschool.edu/ nancial TRAVEL REGULATIONS FOR NON-DEFENSE AGENCIES, FTR (TDY ONLY) FINC7203D Learn from expert instructors how to apply the regulations on temporary duty (TDY) travel for federal civilian (non-dod) employees covered by the Federal Travel Regulations (FTR), and how to avoid costly mistakes, adhere to the current FTR, and save your agency travel money. Update your knowledge of TDY allowances and interpretations. FEDERAL FINANCIAL MANAGEMENT July 12-13, Washington, DC August 9-10, Dallas, TX September 17-18, San Diego, CA January 28-29, Washington, DC February 12-13, Atlanta, GA March 6-7, Las Vegas, NV April 18-19, San Antonio, TX May 21-22, San Francisco, CA May 22-23, Kansas City, MO July 11-12, Washington, DC August 8-9, Dallas, TX September 17-18, San Diego, CA Comply with current federal travel regulations as contained in Title 41 Code of Federal Regulations (CFR), chapters Defi ne and describe travel orders and the requirements for moving civilian personnel who are performing TDY Identify and compute allowances and entitlements for civilian personnel who are performing TDY Calculate per diem entitlements, reimbursable expenses, and allowances for TDY reimbursements in all situations Provide assistance to civilian employees to resolve complex travel problems Apply the requirements as stated in the Title 41 of the Federal Travel Regulations, FTR, CFR, chapters (TDY) in order to determine allowable TDY expenses and travel-related entitlements Anyone involved in authorizing, approving, processing, auditing, and/or paying claims for federal civilian (non-dod) employees. To learn how to apply both TDY and PCS allowances under the FTR, see our companion course, Travel Regulations for Non-Defense Agencies, FTR (FINC7103D). Level: Intermediate. 2 Days 1.2 CEU Tuition $795 Take your course with you. Our distance education options provide flexibility and instructor interaction through your laptop, Web-enabled device, or printed materials. graduateschool.edu/distance FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 111

114 FEDERAL FINANCIAL MANAGEMENT Let us know. graduateschool.edu/ nancial Want to share career advice or recommend an instructor? FEDERAL FINANCIAL MANAGEMENT GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

115 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT Core Competencies* for Accountants Generally Accepted Accounting Principles Cost and Basic Accounting Advanced Appropriations Law Seminar (FINC9100D) Audit and Review Phase of the Federal Budget Process (BUDG8006D) Basic Contract Administration (ACQI7500D) Budget Analysis Workshop (BUDG8100D) Budget Execution (BUDG7100D) Budget Execution (BUDG8140A) Budget Formulation (BUDG7101D) Budget Formulation (BUDG8120A) Budget Justifi cation and Presentation (BUDG7102D) Conducting Quality Analysis for Decision Support (FINC9150D) Congressional Budget Process (BUDG8175D) Contracting Basics for Administrative Personnel (ACQI7502D) Contracting Basics for CORs (ACQI7503D) Cost-Benefi t Analysis Workshop (PGMT8100D) Data Collection and Analysis (PGMT7001D) Decision Support: Building New Analytical Skills (FINC8120D) Defense Working Capital Funds (FINC9000D) Federal Accounting Standards (ACCT7102D) Federal Appropriations Law (FINC7100D) Federal Appropriations Law (FINC8121A) Federal Appropriations Law Update (FINC7200D) Federal Budget Process (BUDG7103D) Federal Budgeting for Non-Budgeting Personnel (BUDG7000D) Government Standard General Ledger (ACCT8100D) Governmentwide Commercial Purchase Card (ACQI7504D) Intermediate Federal Accounting (ACCT8003D) Introduction to Federal Accounting (ACCT7001D) Introduction to Federal Accounting (ACCT7101A) Introduction to Federal Budgeting (BUDG7001D) Introduction to Federal Budgeting (BUDG8122A) Introduction to Program Evaluation (PGMT7003D) Management Analysis: Advanced Applications (PGMT9000D) Management Analysis: Data Gathering (PGMT8000D) Management Analysis: Designing and Conducting a Study (PGMT8001D) Management Analysis: Overview (PGMT7000D) Management Analysis: Planning (PGMT7004D) Performance Measurement and Budgeting (BUDG8101D) Planning, Programming, Budgeting, and Execution (PPBE) (BUDG8000D) Planning, Programming, Budgeting, and Execution (PPBE), Army (BUDG8001D) Project Management (PGMT7005D) Public Sector Financial Systems and Policies (BUDG8005D) Reimbursable Agreements (FINC9110D) Simplifi ed Acquisition Procedures (ACQI7506D) Travel Regulations for Defense Agencies, JTR Vol. 2 (PCS/TDY) (FINC7210D) Travel Regulations for Defense Agencies, JTR Vol. 2 (TDY Only) (FINC7310D) Travel Regulations for Non-Defense Agencies, FTR (FINC7103D) Travel Regulations for Non-Defense Agencies, FTR (TDY Only) (FINC7203D) Travel Regulations for Uniformed Personnel, JFTR Vol. 1 (TDY) (FINC7189D) *Adapted from JFMIP Core Competencies Financial Statements and Reports Agency Structure Legislative and Administrative Requirements Audit and Formal Reviews Management/Internal Controls Planning and Evaluating Basic Budgeting and Program Concepts Appropriations and Funds Execution Operations and Processes Current Accounting Issues Fundamentals of Financial Management Performance Measures and Analysis Federal Procurement Other Leadership Skills FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 113

116 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT Core Competencies* for Budget Analysts Concepts, Principles, and Terminology Advanced Appropriations Law Seminar (FINC9100D) Audit and Review Phase of the Federal Budget Process (BUDG8006D) Basic Statistics (STAT7001D) Budget Analysis Workshop (BUDG8100D) Budget Execution (BUDG7100D) Budget Execution (BUDG8140A) Budget Formulation (BUDG7101D) Budget Formulation (BUDG8120A) Budget Justifi cation and Presentation (BUDG7102D) Conducting Quality Analysis for Decision Support (FINC9150D) Congressional Budget Process (BUDG8175D) Data Collection and Analysis (PGMT7001D) Decision Support: Building New Analytical Skills (FINC8120D) Defense Working Capital Funds (FINC9000D) Federal Accounting Standards (ACCT7102D) Federal Appropriations Law (FINC7100D) Federal Appropriations Law (FINC8121A) Federal Appropriations Law Update (FINC7200D) Federal Budget Process (BUDG7103D) Federal Budgeting for Non-Budgeting Personnel (BUDG7000D) Government Standard General Ledger (ACCT8100D) Intermediate Federal Accounting (ACCT8003D) Introduction to Federal Accounting (ACCT7001D) Introduction to Federal Accounting (ACCT7101A) Introduction to Federal Budgeting (BUDG7001D) Introduction to Federal Budgeting (BUDG8122A) Introduction to Financial Management (FINC7000D) Introduction to Financial Management (FINC7080A) Introduction to Program Evaluation (PGMT7003D) Management Analysis: Advanced Applications (PGMT9000D) Management Analysis: Data Gathering (PGMT8000D) Management Analysis: Designing and Conducting a Study (PGMT8001D) Management Analysis: Overview (PGMT7000D) Management Analysis: Planning (PGMT7004D) Performance Measurement and Budgeting (BUDG8101D) Planning, Programming, Budgeting, and Execution (PPBE), (BUDG8000D) Planning, Programming, Budgeting, and Execution (PPBE), Army (BUDG8001D) Project Management (PGMT7005D) Public Sector Financial Systems and Policies (BUDG8005D) Reimbursable Agreements (FINC9110D) *Adapted from JFMIP Core Competencies Structure of Appropriations Object Classes Administrative Control of Resources Budget Operations and Processes Appropriated and Other Types of Funds Formulation, Presentation, and Execution Federal Budget Preparation Congressional Budget and Appropriations Public Laws, Executive Orders, Circulars Comptroller General Decisions Techniques of Budget and Financial Analysis Government Performance and Results Act Mathematics and Statistics GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

117 graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT Core Competencies* for Financial Managers Government Performance and Results Act Strategic Planning Advanced Appropriations Law Seminar (FINC9100D) Audit and Review Phase of the Federal Budget Process (BUDG8006D) Basic Contract Administration (ACQI7500D) Basic Statistics (STAT7001D) Budget Analysis Workshop (BUDG8100D) Budget Execution (BUDG7100D) Budget Execution (BUDG8140A) Budget Formulation (BUDG7101D) Budget Formulation (BUDG8120A) Budget Justifi cation and Presentation (BUDG7102D) Conducting Quality Analysis for Decision Support (FINC9150D) Congressional Budget Process (BUDG8175D) Contracting Basics for Administrative Personnel (ACQI7502D) Contracting Basics for CORs (ACQI7503D) Cost-Benefi t Analysis Workshop (PGMT8100D) Data Collection and Analysis (PGMT7001D) Decision Support: Building New Analytical Skills (FINC8120D) Defense Working Capital Funds (FINC9000D) Federal Accounting Standards (ACCT7102D) Federal Appropriations Law (FINC7100D) Federal Appropriations Law (FINC8121A) Federal Appropriations Law Update (FINC7200D) Federal Budget Process (BUDG7103D) Federal Budgeting for Non-Budgeting Personnel (BUDG7000D) Government Standard General Ledger (ACCT8100D) Governmentwide Commercial Purchase Card (ACQI7504D) Intermediate Federal Accounting (ACCT8003D) Introduction to Federal Accounting (ACCT7001D) Introduction to Federal Accounting (ACCT7101A) Introduction to Federal Budgeting (BUDG7001D) Introduction to Federal Budgeting (BUDG8122A) Introduction to Financial Management (FINC7000D) Introduction to Financial Management (FINC7080A) Introduction to Government Contracting (ACQI7501D) Introduction to Program Evaluation (PGMT7003D) Management Analysis: Advanced Applications (PGMT9000D) Management Analysis: Data Gathering (PGMT8000D) Management Analysis: Designing and Conducting a Study (PGMT8001D) Management Analysis: Overview (PGMT7000D) Management Analysis: Planning (PGMT7004D) Performance Measurement and Budgeting (BUDG8101D) Planning, Programming, Budgeting, and Execution (PPBE) (BUDG8000D) Planning, Programming, Budgeting, and Execution (PPBE), Army (BUDG8001D) Project Management (PGMT7005D) Public Sector Financial Systems and Policies (BUDG8005D) Reimbursable Agreements (FINC9110D) Legislative, Administrative Requirements Simplifi ed Acquisition Procedures (ACQI7506D) Travel Regulations for Defense Agencies, JTR Vol. 2 (PCS/TDY) (FINC7210D) Travel Regulations for Defense Agencies, JTR Vol. 2 (TDY Only) (FINC7310D) Travel Regulations for Non-Defense Agencies, FTR (FINC7103D) Travel Regulations for Non-Defense Agencies, FTR (TDY Only) (FINC7203D) Travel Regulations for Uniformed Personnel, JFTR Vol. 1 (TDY) (FINC7189D) *Adapted from JFMIP Core Competencies Structure of Appropriations Funds Management Control Systems Management and Evaluation Systems Financial Information/ Management Controls Preparation of Budget Submissions Program/Account Areas Financial Management Systems Program Management Human Resources Planning Missions/Functions of Agency FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 115

118 FEDERAL FINANCIAL MANAGEMENT graduateschool.edu/ nancial FEDERAL FINANCIAL MANAGEMENT Core Competencies* for Program Managers Advanced Appropriations Law Seminar (FINC9100D) Audit and Review Phase of the Federal Budget Process (BUDG8006D) Basic Statistics (STAT7001D) Budget Analysis Workshop (BUDG8100D) Budget Execution (BUDG7100D) Budget Execution (BUDG8140A) Budget Formulation (BUDG7101D) Budget Formulation (BUDG8120A) Budget Justifi cation and Presentation (BUDG7102D) Conducting Quality Analysis for Decision Support (FINC9150D) Congressional Budget Process (BUDG8175D) Contracting Basics for CORs (ACQI7503D) Cost-Benefi t Analysis Workshop (PGMT8100D) Data Collection and Analysis (PGMT7001D) Decision Support: Building New Analytical Skills (FINC8120D) Defense Working Capital Funds (FINC9000D) Federal Accounting Standards (ACCT7102D) Federal Appropriations Law (FINC7100D) Federal Appropriations Law (FINC8121A) Federal Appropriations Law Update (FINC7200D) Federal Budget Process (BUDG7103D) Federal Budgeting for Non-Budgeting Personnel (BUDG7000D) Governmentwide Commercial Purchase Card (ACQI7504D) Introduction to Federal Budgeting (BUDG7001D) Introduction to Federal Budgeting (BUDG8122A) Introduction to Financial Management (FINC7000D) Introduction to Financial Management (FINC7080A) Introduction to Government Contracting (ACQI7501D) Introduction to Program Evaluation (PGMT7003D) Management Analysis: Designing and Conducting a Study (PGMT8001D) Management Analysis: Planning (PGMT7004D) Performance Measurement and Budgeting (BUDG8101D) Planning, Programming, Budgeting, and Execution (PPBE) (BUDG8000D) Planning, Programming, Budgeting, and Execution (PPBE), Army (BUDG8001D) Public Sector Financial Systems and Policies (BUDG8005D) Reimbursable Agreements (FINC9110D) *Adapted from JFMIP Core Competencies Government Performance and Results Act Federal Budget Process Execution of Financial Plan/Budget Evaluation Process GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

119 Federal Financial Management Master Certi cate in Federal Financial Management (MCFFM) COURSE OF STUDY Today, the requirement for accountability throughout the federal government is greater than ever before, and so is the need for qualified financial managers. The MCFFM certificate program recognizes and incorporates the behaviors that practitioners at all levels of federal government must demonstrate to excel professionally. The competencies, which are the foundation for this certificate program, represent a synthesis of competencies for accountants, budget analysts, financial managers, and program managers working in the federal financial management community. With each course, you become a more valuable member of your financial management team. In addition to developing solid financial management skills, you also are able to readily handle developmental assignments; demonstrate a personal commitment to self-improvement; and make the transition to higher-level positions. The courses in the certificate program are developed and taught by current and former financial management professionals and are scheduled at various Graduate School USA training locations nationwide. Equivalent distance education options will soon be available for all ten courses. Students have three years to complete the program. As an added benefit to our students, Graduate School USA has an articulation agreement with Colorado State University (CSU) so that participants who successfully complete the MCFFM program will be eligible to receive 12 academic credit hours toward the 42 credits required for the CSU M.B.A. degree with an emphasis in FOUNDATION COURSES Federal Appropriations Law FINC7100D (4 days) 32 CPE FINC8121A (4 weeks) 32 CPE Introduction to Federal Accounting ACCT7001D (4 days) 32 CPE ACCT7101A (4 weeks) 32 CPE Introduction to Federal Budgeting BUDG7001D (3 days) 24 CPE BUDG8122A (4 weeks) 24 CPE SUBJECT-SPECIFIC COURSES Budget Formulation BUDG7101D (4 days) 32 CPE BUDG8120A (4 weeks) 32 CPE Budget Execution BUDG7100D (4 days) 32 CPE BUDG8140A (4 weeks) 32 CPE Public Sector Financial Systems & Policies BUDG8005D (4 days) 32 CPE federal financial management. The framework for this unique CSU M.B.A. program provides students with the option to complete courses by (1) attending classroom courses; (2) taking a distance education course; or (3) a combination of the two. The ten required courses in the MCFFM certificate program are in two groups foundation and subject-specific courses. We highly recommend that students complete all of the foundation courses before registering for the remaining courses. Effective May 1, 2011, the MCFFM replaced the Certificate of Accomplishment in Financial Management previously offered by Graduate School USA. If you are currently enrolled in the discontinued Certificate of Accomplishment in Financial Management program offered by Graduate School USA prior to May 1, 2011, you will be able to complete the previous certificate program under those requirements. You must complete the requirements within three years after taking the first course in the previous certificate program. If you are interested in transferring from the Certificate of Accomplishment in Financial Management program to the MCFFM program, please contact the certificate counselor at (202) or [email protected]. Introduction to Financial Management FINC7000D (3 days) 24 CPE FINC7080A (4 weeks) 24 CPE Congressional Budget Process BUDG8175D (3 days) 24 CPE Audit and Review Phase of the Federal Budget BUDG8006D (2 days) 16 CPE Planning, Programming, Budgeting, and Execution (PPBE) BUDG8000D (3 days) 24 CPE Apply for a certi cate program online at graduateschool.edu/certi cates. FEDERAL FINANCIAL MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 117

120 Government Audit Training Institute The Government Audit Training Institute is recognized as the premier provider of training in performance auditing. Since 1979, the Government Audit Training Institute (GATI), as part of Graduate School USA, has provided classes to meet the continuing professional education requirements of the diverse audit community. GATI courses are designed to meet the needs of auditors in U.S. federal, state, and local governments; international organizations and governments; and nonprofit organizations. graduateschool.edu/gati The Government Audit Training Institute (GATI) emphasizes training for performance auditing, including operational and internal auditing. Courses examine the traditional issues of economy, efficiency and effectiveness, performance measurement, analysis, problem solving, internal control, and fraud. The curriculum focuses on all aspects of performance auditing, from courses providing an overview of the auditing process to courses concentrating on specific types of audits, methodologies (such as sampling), audit skills, and report writing. All GATI courses are based on the Government Auditing Standards issued by the Government Accountability Office. Graduate School USA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to: National Registry of CPE Sponsors, 150 Fourth Avenue, Suite 700, Nashville, TN Website: GOVERNMENT AUDIT TRAINING INSTITUTE In addition, Graduate School USA has sponsorship agreements with the New Jersey, New York, and Texas Boards of Accountancy, which recognize us as an approved source for continuing education and auditing professional education. All of the sessions listed in this catalog are instructor-led, group-live programs, unless otherwise noted. We also offer many courses through distance education platforms to address the needs of our audience. To learn more about our distance education courses, please visit graduateschool.edu/distance GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

121 SECTION CONTENTS FOUNDATION COURSES Audit Evidence and Documentation (AUDT7011G) Basic Governmental Auditing (AUDT7001G) Compliance Auditing (AUDT8095G) Conducting Performance Audits (AUDT7002G) Developing and Presenting Audit Findings (AUDT7021G) Information Technology for Auditors (AUDT8024G) Interviewing Techniques for Auditors (AUDT7012G) Written Communication for Auditors (AUDT8611G) INTERMEDIATE COURSES Assessing Controls in Performance Audits (AUDT8021G) Assessing Financial-Related Activities and Controls (AUDT8811G) Audit Report Writing (AUDT8431A) Auditing Grants (AUDT7407G) Auditing Outsourced Government Services (AUDT8235G) Contract Auditing (AUDT8801G) The Governmental Audit: From Planning to Reporting (AUDT8032G) Intermediate Performance Auditing (AUDT8046G) Making Your Case to Prosecute Fraud (AUDT8090G) Planning Audit Assignments (AUDT8451G) Quick Response Auditing (AUDT8011G) Using Metrics to Assess Performance (AUDT8027G) Writing Audit Reports by Objectives (AUDT8511G) Zeroing in on Bribes, Kickbacks, and Payoffs (AUDT8950G) ADVANCED COURSES Advanced Audit Report Writing tor Supervisors (AUDT9431A) Auditing Performance Outcomes (AUDT9012G) Contract and Procurement Fraud (AUDT8036G) Effective Audit Supervision (AUDT9002G) The Human Side of Auditing (AUDT7800G) Managing the Audit Engagement (AUDT9102G) Practical Statistical Sampling for Auditors (AUDT8112G) Reviewing Other People s Report Writing (AUDT9502G) Skills for Leading and Managing Audit Projects (AUDT9109G) COURSES FOR ALL LEVELS Analysis Techniques for Auditors (AUDT7900G) Army Managers Internal Control Administrators Course (AUDT9015G) 134 Assessing the Reliability of Computer-Processed Data (AUDT8043G). 134 Creative Thinking for Auditors (AUDT8012G) Ethical Decision Making for Auditors (AUDT9030G) Government Auditing for Non-Auditors (AUDT7005G) Government Auditing Standards: Review and Update (AUDT7732G) Information Systems Auditing (AUDT8029G) Management s Responsibility for Internal Control (OMB Circular A-123) (AUDT8003G) Prevention and Detection of Fraud (AUDT8002G) Team-Developed Audit Reports (AUDT9601G) GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 119

122 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE FOUNDATION COURSES AUDIT EVIDENCE AND DOCUMENTATION AUDT7011G To meet Generally Accepted Government Auditing Standards (GAGAS), performance audit fi ndings and recommendations must be properly documented and supported by suffi cient, appropriate evidence. Analyze the types of evidence, the tests that evidence must meet, alternative methods for collecting and documenting each type of evidence, and the benefi ts of referencing. Learn how your audit objectives and design strategy affect the evidence required to conduct an audit. Identify and apply the Government Auditing Standards that pertain to audit evidence and documentation Describe the tests, types, and sources of evidence, how evidence is collected, and how it can be documented, to include use of data collection instruments Apply appropriate methods in collecting and recording evidence to ensure the reliability of the evidence Design an audit to identify and obtain suffi cient, relevant evidence that will satisfy the audit s objectives using a step-by-step process and a matrix to document the design Describe the purpose, types and forms, basic principles, and information elements of audit documentation Explain reasons and demonstrate methods for indexing, safeguarding, and cross-referencing audit documentation Describe responsibilities for supervisory review of audit documentation and the benefi ts of referencing the audit report to the documentation Performance auditors, especially new auditors, and also anyone preparing to take the CGAP Exam. Level: Foundation. 2 Days 16 CPE Tuition $695 July 5-6, San Diego, CA August 13-14, Washington, DC July 16-20, Washington, DC December 3-4, Washington, DC January 15-16, San Francisco, CA January 24-25, Orlando, FL February 7-8, Washington, DC March 12-13, San Antonio, TX April 15-16, Washington, DC July 9-10, San Diego, CA August 12-13, Washington, DC September 5-6, Austin, TX BASIC GOVERNMENTAL AUDITING AUDT7001G Our premier course for new performance auditors! Develop the personal and professional attributes you need to be successful in the government audit environment. Through lectures, discussions, and exercises, gain an understanding of the Generally Accepted Government Auditing Standards (GAGAS), types of audits, audit evidence, the fundamentals of interviewing, the preparation of audit working papers, and audit fi ndings and their elements. Learn to develop and present audit fi ndings through individual and group exercises that emphasize suffi cient qualitative and quantitative evidence and development of the fi ndings for different audiences. Course materials include Performance Auditing: A Measurement Approach by Raaum and Morgan. Explain the requirements for and expectations of a government auditor Describe the legal and regulatory standards that apply to government audits Describe what occurs during each phase of an audit Apply Government Auditing Standards when planning, conducting, and reporting the results of your audits Conduct interviews to collect important facts and opinions Identify appropriate evidence and prepare audit documentation that meets standards and contains all the necessary elements Develop fi ndings for different types of audits that lead to recommendations Communicate and present audit fi ndings to different audiences Identify knowledge and skill areas in which you may wish to pursue future training and continued career development GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

123 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE Auditors new to government performance auditing. Many topics in this course are also covered in Conducting Performance Audits (AUDT7002G). This course is benefi cial for anyone preparing to take the CGAP Exam. Level: Foundation. 5 Days 40 CPE Tuition $1,245 August 6-10, Washington, DC August 13-17, Austin, TX September 10-14, Washington, DC September 17-21, Washington, DC October 15-19, Washington, DC October 22-26, Orlando, FL November 5-9, Washington, DC January 7-11, Washington, DC February 4-8, Dallas, TX February 25 March 1, Washington, DC March 11-15, Honolulu, HI March 18-22, Washington, DC March 25-29, Atlanta, GA May 13-17, Long Beach, CA May 13-17, Washington, DC June 3-7, Baltimore, MD June 17-21, Washington, DC July 15-19, Washington, DC July 29 August 2, San Diego, CA August 5-9, Washington, DC August 12-16, Austin, TX September 9-13, Washington, DC September 16-20, Washington, DC COMPLIANCE AUDITING AUDT8095G Legislators, public offi cials, and others expect that timely audits be conducted to ensure compliance with regulatory guidelines, administrative procedures, and related controls. Learn the different kinds of compliance audits that might be made, including compliance with the provisions of contracts and grant agreements, conformance with quality requirements, and compliance with established procedures and controls. Learn what auditors might do when they fi nd that an authoritative requirement does not produce the desired results. Also, learn the circumstances when a compliance audit might not be appropriate. Through case-study exercises, learn how compliance fi ndings may differ from fi ndings for traditional performance audits. Cite the basic auditing principles that apply in conducting compliance audits Explain how audit fi ndings differ for compliance with performance requirements and for compliance with procedures and controls Explain the unique development of cause in auditing compliance Formulate objectives that establish what a given compliance audit is to accomplish Plan, execute, and report on compliance audits Auditors wanting to know the principles and general prerequisites in auditing for conformance with authoritative requirements, including contracts and grants. Also benefi cial for others who do grant auditing. Level: Foundation. 2 Days 16 CPE Tuition $695 November 15-16, Washington, DC May 9-10, Washington, DC CONDUCTING PERFORMANCE AUDITS AUDT7002G Gain a strong foundation in the theory, principles, and methodology for conducting performance audits in accordance with the Generally Accepted Government Auditing Standards (GAGAS). Focus exclusively on the knowledge and skills needed for performance auditing: the expectations of public sector auditors, the purposes and types of performance audits, the role of audit objectives, the types and tests of audit evidence, methods of evidence collection and documentation, and the types of performance audit fi ndings and applicable elements of those fi ndings. Practice audit techniques and developing audit fi ndings through a series of case-study exercises. Describe the phases of a performance audit and the end product of each phase Apply techniques for conducting the survey phase Formulate objectives that articulate what the audit should accomplish, and provide guidance for planning, fi eldwork, and reporting Apply a step-by-step process in planning to achieve an audit s objectives, and use a matrix to document those plans Apply alternative methods for collecting and documenting the different types of evidence Demonstrate a working knowledge of fi ndings development and performance audit reporting New auditors with less than six months of performance auditing experience. Anyone who has attended Basic Governmental Auditing (AUDT7001G) should not attend this course because the topics covered in this course are also included in Basic Governmental Auditing (AUDT7001G). This course is benefi cial for anyone preparing to take the CGAP Exam. Level: Foundation. 3 Days 24 CPE Tuition $895 August 1-3, Denver, CO October 29-31, Washington, DC Conducting Performance Audits, continued on page 122. GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 121

124 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati Conducting Performance Audits, continued from page 121. March 26-28, Washington, DC April 24-26, Boston, MA May 14-16, Dallas, TX June 26-28, Washington, DC July 30 August 1, Denver, CO DEVELOPING AND PRESENTING AUDIT FINDINGS AUDT7021G Gain in-depth, hands-on guidance and practice in developing performance audit fi ndings in accordance with the Government Auditing Standards. Using alternative outlining methods, learn how to marshal the evidence from your audit into a fi nding that answers the audit objectives. Practice developing fi ndings for compliance, process and control, accomplishment, and impact audits. Understand differences in the structure and elements of traditional and impact fi ndings. Work on an integrated case study throughout the course, and give an oral presentation of the fi nding that you develop. New auditors who do performance, contract, and grant auditing. This course will also benefi t experienced auditors who want to enhance their developing and presenting audit fi ndings skills. It is also benefi cial for anyone preparing to take the CGAP Exam. Level: Foundation. 2 Days 16 CPE Tuition $695 August 20-21, Washington, DC October 18-19, Washington, DC February 21-22, Washington, DC April 2-3, New Orleans, LA May 2-3, Washington, DC August 19-20, Washington, DC GOVERNMENT AUDIT TRAINING INSTITUTE Explain the central role of effective audit objectives in fi ndings development Defi ne the role of performance aspects in audit fi ndings Describe two fi nding paradigms used in performance auditing and the elements they contain Outline a fi nding and prepare a synopsis summarizing the audit results in response to the audit objectives Develop and present audit fi ndings and related conclusions and recommendations Apply the Government Auditing Standards in the development of audit fi ndings RELATED DISTANCE EDUCATION COURSE: You may also be interested in Developing Performance Audit Findings (AUDT8500A). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

125 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE INFORMATION TECHNOLOGY FOR AUDITORS AUDT8024G INTERVIEWING TECHNIQUES FOR AUDITORS AUDT7012G WRITTEN COMMUNICATION FOR AUDITORS AUDT8611G Learn the components of information technology and how they are organized, developed, and managed; how technology affects your audit responsibilities; and the guidelines governing audits performed under the Government Auditing Standards. Describe how information technology is organized, developed, and managed Explain how technology affects your responsibilities Cite standards and guidelines governing audits performed under the Government Auditing Standards Auditors at all levels who want to learn how information technology affects an auditor s responsibilities and performance. To learn more about the information systems audit process, enroll in Information Systems Auditing (AUDT8029G). Level: Foundation. 2 Days 16 CPE Tuition $745 September 17-18, Washington, DC March 4-5, Washington, DC June 11-12, Orlando, FL September 16-17, Washington, DC Sharpen the skills needed to obtain the information necessary for an effective audit! Learn the mechanics of effective interviewing techniques through lectures, discussions, and simulated interview exercises. Witness the major steps of the interview process demonstrated in a mock interview. Identify ways to improve interviewing techniques, identify your own style, and try out your solutions through role-playing. Class size is limited to 15 students to ensure individualized attention. Plan and conduct effective audit interviews using an eight-step model Conduct effective individual and team interviews Manage the interpersonal dynamics that occur between auditors and auditees Select an appropriate note-taking technique Listen more effectively during an interview Use appropriate questioning and paraphrasing skills Auditors at all levels who want to enhance the effectiveness of the interviews they conduct. Level: Foundation. 3 Days 24 CPE Tuition $895 July 10-12, Orlando, FL August 7-9, Albuquerque, NM August 21-23, Washington, DC October 23-25, Washington, DC November 28-30, Washington, DC January 15-17, Washington, DC February 20-22, San Francisco, CA March 11-13, Washington, DC April 16-18, Washington, DC May 14-16, Washington, DC June 4-6, Austin, TX June 17-19, Washington, DC July 9-11, Orlando, FL August 6-8, Albuquerque, NM August 20-22, Washington, DC Gain experience using the writing tools you need to produce professional audit documents that comply with Generally Accepted Government Auditing Standards (GAGAS). Learn to develop strong messages in response to audit objectives, support those messages with compelling evidence, develop the appropriate elements of a fi nding, and organize your writing to eliminate unnecessary information. Learn how to write in a professional and correct style. Assess the strengths and weaknesses of report messages and structures Develop a strong link from objectives to fi ndings to recommendations Control paragraph unity and coherence Master the message-fi rst style Use all four elements of a fi nding Recognize common sentence problems Avoid common grammar and punctuation problems Develop objective criteria for writing and reviewing audit documents Auditors who prepare performance audit reports and other documents. Participants should also consider enrolling in the follow-up course, Writing Audit Reports by Objectives (AUDT8511G). Level: Foundation. 3 Days 22 CPE Tuition $895 July 9-11, Washington, DC August 15-17, Washington, DC September 5-7, Atlanta, GA October 16-18, Washington, DC November 28-30, Austin, TX December 5-7, Washington, DC February 12-14, San Francisco, CA March 12-14, Washington, DC April 2-4, Washington, DC May 13-15, Philadelphia, PA June 4-6, Washington, DC July 8-10, Washington, DC August 14-16, Washington, DC August 28-30, Atlanta, GA GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 123

126 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE INTERMEDIATE COURSES ASSESSING CONTROLS IN PERFORMANCE AUDITS AUDT8021G Prepare clear objectives that defi ne what your audit will accomplish. Explore the relationship of controls to risk and to processes and systems, the prerequisites for good controls, and techniques for assessing the design and implementation of controls. Become profi cient in using a step-bystep process for planning an audit of controls, understanding the relationship of control weaknesses to the elements of a fi nding, and incorporating fi ndings into audit reports. Recognize what internal controls are and their uses Apply the Government Auditing Standards guidance for considering controls in planning an audit Integrate an assessment of controls in the survey phase Plan an audit to assess controls, including development of objectives and selection of the scope and methodology to achieve objectives Document internal controls Develop and report fi ndings on control defi ciencies Auditors who want to learn, or refresh their knowledge of, a step-by-step process for assessing controls in performance audits and incorporating fi ndings into audit reports. This course is benefi cial for anyone preparing to take the CGAP Exam. Level: Intermediate. 2 Days 16 CPE Tuition $695 August 16-17, Atlanta, GA October 25-26, Washington, DC March 25-26, Washington, DC May 1-2, San Francisco, CA May 29-30, Washington, DC August 15-16, Atlanta, GA ASSESSING FINANCIAL- RELATED ACTIVITIES AND CONTROLS AUDT8811G Gain the skills necessary to audit fi nancial-related activities and controls on a systems-procedure and results-outcome basis in accordance with auditing and internal control standards. Learn to plan and conduct audits of eight common fi nancial activities: fi nancial planning and budgeting, cash, receivables, procurement, payables, property management, employee compensation, and fi nancial reporting. Explain the purpose and operation of fi nancial support activities and the controls generally applicable to these activities Plan a review of fi nancial activities using a systems-procedure approach and an outcome approach Measure the performance of fi nancial activities Evaluate the application of control activities with respect to planned objectives Identify and detect unauthorized use of resources and illegal and unethical acts Formulate effective recommendations for needed improvements (cure and prevention) Auditors who assess fi nancial-related activities and controls. This course is benefi cial for anyone preparing to take the CGAP Exam. Level: Intermediate. 4 Days 32 CPE Tuition $1,095 August 13-16, Washington, DC December 11-14, Dallas, TX March 5-8, Washington, DC May 6-9, Washington, DC August 12-15, Washington, DC AUDIT REPORT WRITING AUDT8431A Learn a structured approach to planning, developing, writing, reviewing, and revising audit reports. Understand the typical format of the audit report and the components common to federal, state, and local government audit reports. Learn strategies and helpful tips for understanding how fi ndings form the foundation of the audit report and how to build a report on that foundation. Also, learn methods for drafting a clear, comprehensive, and concise audit report, and for revising paragraphs and sentences with the reader in mind. Practice designing, developing, and revising an audit report using data from a case study. This online independent study course includes: Four-week access to recorded lectures and content Weekly assignments Instructor-facilitated discussion forums Analyze the writing situation, including your own writing background and experience, the target audience, and organizational aids and barriers Employ a diagnostic schematic to test the logic of the fi ndings Create a logical and clear report structure, based on the audit fi ndings Use advance organizers to synthesize and crystallize the message Draft logically organized audit reports Review audit reports in a structured manner Craft unifi ed and coherent paragraphs Write clear and concise sentences Auditors, especially new auditors, who want to enhance their report-writing skills. Level: Foundation. 4 Weeks 1.6 CEU Tuition $695 July 30-August 26, 2012 January 28 February 24, 2013 July 15-August 11, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

127 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE AUDITING GRANTS AUDT7407G Recent events have led the public eye to be critically focused on the use of federal and state dollars in grant-funded programs. Gain an awareness of the unique challenges faced by grant and program managers; the entities receiving the grants; and auditors. Receive an overview of the grants process; relevant grants management and grant audit regulatory requirements; and related requirements contained in the American Recovery and Reinvestment Act (ARRA). Learn the stages of the grant process: award, monitoring, audit, and closeout. Become adept at implementing strategies for auditing each of these stages by applying those strategies in case studies. Understand the full grants management process and current regulatory requirements governing grants Identify the role of auditors in providing guidance and feedback to grants managers Describe the role of auditors in providing audit recommendations, assistance, and other constructive feedback to grants managers Identify options for audit objectives and procedures that are achievable and will provide timely, useful information Identify issues beyond compliance that need to be audited Auditors and others involved in the grants process. Level: Intermediate. 3 Days 24 CPE Tuition $875 November 13-15, Washington, DC March 5-7, Washington, DC June 11-13, Washington, DC AUDITING OUTSOURCED GOVERNMENT SERVICES AUDT8235G Today, delivery of many government services is being outsourced. Assessing contractor performance in delivering outsourced government services is a critical audit task. Learn the unique requirements and limitations in auditing contractor performance, preparing recommendations, and reporting audit results. Through case studies, learn the role of contract terms in specifying expected performance levels regarding service quantity, quality, and timeliness; how to measure and assess contractor performance against contract terms and benchmarked norms; and what to do when contract terms are missing or vague. Know what tasks and activities might be considered inherently governmental Describe survey approaches that are useful in identifying which aspects of contract service performance to audit Name the basic source documents needed as references for contract audit criteria Discuss applicable policies for procuring and contracting for the delivery of services Discuss practical approaches for dealing with scope limitations, missing documentation, and situations that may indicate possible fraud Describe the potential causes of defective or faulty contractor performance, and distinguish between intentional and unintentional noncompliance Develop audit plans, including objectives and the scope of audit coverage Effectively report the results of service contract audits Determine the factors that should be assessed in determining which services should be performed in-house and which should be outsourced Identify and distinguish roles of the contract monitor, the contract manager, and the auditor Auditors at all levels. Prior experience in auditing output and outcome performance is helpful. Level: Intermediate. 2 Days 16 CPE Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 125

128 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati CONTRACT AUDITING AUDT8801G Use two case studies to gain the knowledge and skills necessary to do the following: Auditors and others involved in auditing forward pricing and historical contracts. Level: Intermediate. THE GOVERNMENTAL AUDIT: FROM PLANNING TO REPORTING AUDT8032G GOVERNMENT AUDIT TRAINING INSTITUTE 1) Develop a forward pricing proposal to address how to evaluate a contractor s estimate of costs to perform a contract. Learn how to audit the various elements of the proposal: direct labor, direct material, and indirect costs. Also learn how to incorporate quantitative audit techniques statistical sampling, correlation analysis, and improvement curve in performing the audit. 2) Develop a historical cost audit to determine whether the contractor is entitled to be reimbursed for costs claimed on contracts. Learn how to use the Federal Acquisition Regulations (FAR) and the Cost Accounting Standards to determine the allowability, allocability, and reasonableness of costs. Learn how to calculate indirect allocation rates and how they are applied to contracts. Applicable sections of the FAR are included as part of your materials for this course. Describe the types of contract audits and related concerns, and the specifi c purposes of price proposal and historical cost audits Determine the allowability of costs using acquisition regulations and cost accounting standards Select and apply the methodology and quantitative audit techniques applicable to price proposal and historical cost audits Perform price proposal and historical cost audits 5 Days 40 CPE Tuition $1,245 August 6-10, Dallas, TX August 20-24, San Francisco, CA September 17-21, Washington, DC November 26-30, Washington, DC January 14-18, Denver, CO March 4-8, Atlanta, GA May 13-17, Washington, DC June 17-21, San Francisco, CA August 5-9, Dallas, TX September 16-20, Washington, DC If you have been assigned to only portions of an audit and need an overall perspective of the process, this course is for you. Improve your knowledge and skills related to all phases of the performance audit and the evaluation of results. By working a case study throughout the course, experience a complete audit, including preparing an audit justifi cation, planning and conducting a survey, planning the audit, and preparing a report. Plan for and manage audit assignments Identify types of evidence used by auditors, and evaluate their quality Survey, review, and comment on the adequacy of controls and results Organize and utilize your audit documentation more effectively Implement the audit plan using the necessary tasks, and understand staff responsibilities Assemble a fi ndings-based audit report that will obtain and maintain interest Formulate value-added recommendations and get them accepted Auditors who have worked on portions of an audit and want to better understand all phases of a performance audit. Level: Intermediate. 4 Days 32 CPE Tuition $1,095 September 10-13, Washington, DC December 3-6, Washington, DC April 9-12, Washington, DC September 9-12, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

129 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE INTERMEDIATE PERFORMANCE AUDITING AUDT8046G Gain the knowledge and skills necessary of a seasoned audit professional performing or supervising complex performance audits. Learn key concepts and decision processes for successfully executing each phase of a performance audit: survey, planning, fi eldwork, and reporting. Explore the audit process through a progressive case study that challenges you to consider audit alternatives, make critical decisions, and examine the outcome of your decisions. Apply techniques used by experienced audit practitioners and supervisors in this handson approach to managing audit engagements and ensuring more timely completion of meaningful audits. Prepare programs of audit work to be done in each phase of the audit Based on survey work, identify detailed audit issues and core performance aspects having maximum potential for improvement Appraise in fi eldwork the quantity and quality of program products and services (outputs) and the timeliness of their delivery to customers Appraise in fi eldwork the economy and effi ciency in producing program products and services and in delivering them to customers Prepare an analysis demonstrating any potential for improvement Develop performance fi ndings and make recommendations for improvement Auditors with two to fi ve years experience conducting performance audits. Level: Intermediate. 3 Days 24 CPE Tuition $895 August 21-23, Washington, DC December 11-13, Washington, DC February 27 March 1, Washington, DC June 18-20, Dallas, TX July 31 August 2, Washington, DC September 10-12, Austin, TX MAKING YOUR CASE TO PROSECUTE FRAUD AUDT8090G Fraud is a booming business today! As fraud schemes become more sophisticated and defense attorneys more proactive, task forces including auditors, investigators, and prosecutors are often assembled to combat the fraud schemes. Learn the techniques that are unique to planning and implementing a forensic audit. Identify how each team member contributes to the success of the task force. Learn the special rules and procedures that apply in obtaining evidence to substantiate and prosecute fraud. Analyze the differences between program and forensic audits, and also the basis for those differences. Describe and apply the fi ve elements of a prosecutable fraud scheme Be conversant on the criteria used by prosecutors in making litigation decisions Describe the current situation that mandates joint task force efforts in combating fraud, and the participant s role on such a task force Contrast the standards of evidence that apply in auditing with those that apply in prosecuting fraud Differentiate the various ways that a government agency may obtain evidence for use in administrative, civil, and criminal cases Describe the restrictions that a government agency must observe in obtaining evidence for use in prosecuting a criminal fraud case Understand the principles of the forensic audit, and be able to apply them during a class project Be familiar with the basic rules of trial procedure, as well as the role of each participant Understand the task force participant s responsibilities as a potential witness, and be familiar with defense attorney tactics Auditors, investigators, and attorneys at all levels who participate on task forces to uncover fraud schemes and prosecute the perpetrators. Auditors wanting to know the rules that apply in independently pursuing fraud as part of an audit will also benefi t by taking this course. Level: Intermediate. 2 Days 16 CPE Tuition $875 September 17-18, Washington, DC December 6-7, Washington, DC April 11-12, Washington, DC May 21-22, San Diego, CA September 16-17, Washington, DC GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 127

130 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE PLANNING AUDIT ASSIGNMENTS AUDT8451G Careful planning is the foundation of audit success. Learn the process for planning performance audits, from audit selection to formulation of the audit objectives to selection of the scope and methodology. Use a structured approach for risk assessment in audit selection, and one for planning the audit work that parallels project management principles. Engage in multiple case exercises that allow you to apply the structured planning process in class. Understand the Yellow Book requirements for planning performance audits Cite the central role of objectives in performance auditing Cite the information audit selection provides for use in planning Explain the role of audit surveys in providing information for use in planning Apply a pre-survey conference to decide what information to obtain in preparing a plan for conducting a survey Write objectives that make clear what the audit is to accomplish; provide direction for planning and fi eldwork; facilitate report writing; and meet auditing standards Use a structured approach in selecting the scope and methodology to achieve the objectives, and use a matrix to document the design Cite factors to consider in determining staff and other resource needs Experienced performance auditors. This course is benefi cial for anyone preparing to take the CGAP Exam. Participants should be familiar with the material covered in Basic Governmental Auditing (AUDT7001G). Recommended follow-up courses: Writing Audit Reports by Objectives (AUDT8511G) and Team- Developed Audit Reports (AUDT9601G). Level: Intermediate. 2 Days 16 CPE Tuition $695 August 6-7, Austin, TX December 6-7, Washington, DC February 7-8, Orlando, FL May 6-7, Washington, DC August 6-7, Austin, TX RELATED DISTANCE EDUCATION COURSE: You may also be interested in Planning Performance Audits (AUDT8047A). Visit graduateschool.edu/distance for more information. QUICK RESPONSE AUDITING AUDT8011G Receive guidance on reducing the cycle time for your performance audits while maintaining quality, meeting user information needs, and conforming to the Government Auditing Standards. Ascertain when it is appropriate to offer clients alternatives to classic full scope audit coverage, and how to establish an auditor-client relationship conducive to quick delivery of products. Learn how to tailor audit products to better meet client needs. Drawing on case studies, learn to write objectives to facilitate quick fi eldwork, timely reporting, and ways to narrow or limit the scope of audit work to satisfy the objectives. Discuss why timely receipt of audit results has become increasingly important to those whom government auditors serve Identify appropriate conditions for quick response audits Describe techniques for limiting the number and breadth of audit objectives to facilitate quick audits Identify techniques for limiting audit scope Examine the fl exibility in Government Auditing Standards that can be leveraged to foster quick response in audit engagements Discuss the use of non-audit services in delivering prompt information to government auditors clients Experienced auditors, including supervisors, team leaders, and managers. Level: Intermediate. 2 Days 16 CPE Tuition $695 August 22-23, Washington, DC October 1-2, Washington, DC January 22-23, Washington, DC April 30 May 1, San Diego, CA August 22-23, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

131 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE USING METRICS TO ASSESS PERFORMANCE AUDT8027G Apply a measurement-based approach to assess performance of program operations. Learn how to prepare metrics of timeliness, quality, economy, and effi ciency, and how to apply those metrics in determining the adequacy of agency performance in producing and delivering outputs. Understand how to apply analytic methods in determining the cause of performance shortcomings and the potential for cost savings. Engage in numerous case studies where you prepare appropriate metrics; analyze the nature, extent, and cause of shortcomings; and organize the audit results into a fi nding. Understand the utility of measurement in assessing the adequacy of operations and program performance Plan an audit to assess an entity s success in producing and delivering quality products and services timely, economically, and effi ciently Prepare metrics using quantitative and qualitative data, and use those metrics to systematically identify performance problems Develop fi ndings that consider the nuances that arise in reporting fi ndings for cost saving and performance improvement Apply an analysis and logic approach to identify changes in a process that will improve performance Cite four things auditors must know and agree on if they are to use measures in assessing the adequacy of performance and the potential for cost savings Defi ne the aspects of performance that auditors often fi nd relevant in assessing performance Auditors who want to use metrics to systematically identify performance problems during an audit. This course is also benefi cial for anyone preparing to take the CGAP Exam. Level: Intermediate. 3 Days 24 CPE Tuition $895 August 1-3, Austin, TX August 29-31, Washington, DC May 6-8, Washington, DC June 4-6, Pensacola, FL July 30 August 1, Austin, TX August 27-29, Washington, DC WRITING AUDIT REPORTS BY OBJECTIVES AUDT8511G Accepted practice in performance auditing is to begin an audit with objectives based on user needs and to develop a report that answers those objectives. This course is grounded on the concept that using audit objectives as the logical, integrated basis from planning through reporting helps you organize your message and write reports that succinctly communicate the audit results. In practice exercises and case studies, write audit objectives that, when answered, will tell audit results as a story; use a report conference to reach agreement on the message before writing; organize the report message to answer the audit objectives; and write a fi nding synopsis. Describe the effect objectives have on fi ndings and message formulation Design a report to solve the problem of multiple audiences Write objectives for process-oriented and results-oriented audits that identify performance aspects and fi nding elements to be developed Organize a fi nding that answers the audit objectives, using different outline methods and advance organizers such as captions and topic sentences Apply general guidelines for selecting appropriate visual aids Auditors who want to enhance their report-writing skills. This course is also benefi cial for anyone preparing to take the CGAP Exam. Level: Intermediate. 3 Days 24 CPE Tuition $895 July 18-20, Dallas, TX August 13-15, Washington, DC October 22-24, Washington, DC April 15-17, Washington, DC May 22-24, Atlanta, GA June 18-20, Washington, DC August 12-14, Washington, DC GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 129

132 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE ZEROING IN ON BRIBES, KICKBACKS, AND PAYOFFS AUDT8950G The potential for bribes, kickbacks, and payoffs, whether in the private or public sector, is inherent in virtually every business transaction. Recent research conducted by a major fi nancial institution revealed that an estimated one trillion dollars a year is paid in bribes worldwide. Audit standards require that all audits be planned to provide a reasonable assurance of detecting fraud if it has occurred. Learn to recognize corruption indicators (i.e., bribes, kickbacks, and payoffs) in the procurement area. Through case studies, discern what evidence to collect to show that a bribe, kickback, or payoff may have occurred. Learn the provisions of law pertaining to fraud and corruption in the forms of bribes, kickbacks, and payoffs; activities that are particularly susceptible to such forms of fraud; the short- and long-term impact; and the methods used to make illegal payments. Describe the kinds of activities that are susceptible to bribes, kickbacks, and payoffs Determine the impact and effects of bribes, kickbacks, and payoffs Discuss the Government Auditing Standards requirement to explicitly consider the potential for fraud in audit planning Describe how bribes, kickbacks, and payoffs occur, including the audit trails they create and how the trails can be followed Identify and collect evidence to demonstrate and document that a bribe, kickback, or payoff may have occurred or has occurred Apply techniques to assess radical and unexplained changes in an individual s lifestyle that may indicate participation in a bribe, kickback, or payoff scheme Use analytic audit techniques to detect bribery, kickbacks, or payoff schemes Experienced auditors and investigators who are interested in enhancing their ability to detect corruption while conducting an audit. Level: Intermediate. 2 Days 16 CPE Tuition $745 July 16-17, Dallas, TX December 12-13, Washington, DC February 26-27, San Francisco, CA July 16-17, Dallas, TX ADVANCED COURSES ADVANCED AUDIT REPORT WRITING FOR SUPERVISORS AUDT9431A Seasoned auditors know that well-written audit reports can infl uence decision makers while informing others. Learn how to write objectives that produce high-impact executive summaries with a focus on quality outcomes. This online independent study course focuses on the audit objectives, executive summary, and audit review process. It includes: Four-week access to recorded lectures and content Weekly assignments Instructor-facilitated discussion forums Explain the effect objectives have on fi ndings and message formulation Write objectives and a report outline for process- and results-oriented audits that identify performance aspects and fi nding elements to be developed Explain the fundamental principles of writing clear, concise, and readable executive summaries Defi ne the purpose of and write both an executive summary and a highlights page Describe an eight-step review process for evaluating audit report drafts, and apply this structured review process to the evaluation of an audit report Provide effective oral and written feedback to those who draft audit reports Seasoned auditors who want to enhance their report-writing skills. 1.6 CEU Tuition $695 July 9 August 5, 2012 March 4-31, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

133 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE AUDITING PERFORMANCE OUTCOMES AUDT9012G CONTRACT AND PROCUREMENT FRAUD AUDT8036G EFFECTIVE AUDIT SUPERVISION AUDT9002G Taxpayers and government offi cials are demanding more meaningful data on government operations, while government managers are simultaneously concerned with numerous aspects of performance, from mission achievement to quality and effi ciency. In response to these demands and concerns, as well as various legal requirements, government organizations measure, evaluate, and report on their service efforts and accomplishments. This course enhances your ability to measure and evaluate the performance of government operations in terms of results, quality, cost, and integrity. Determine and defi ne the intent of missions and customer expectations Identify and select performance aspects to measure on a priority basis Identify, evaluate, or develop quantitative criteria for measuring results, quality, integrity, and cost Reach consensus on how to measure output and outcome performance Evaluate the standings and trends of organizations in meeting their missions and customer expectations Develop reports and recommendations to improve agency performance and results Report the results of operations in meaningful terms to government offi cials, their staffs, and the public Measure and evaluate the quality, costs, and benefi ts of audits Auditors with extensive experience in performance auditing. This course is benefi cial for anyone preparing to take the CGAP Exam. Level: Advanced. 2 Days 16 CPE Tuition $745 July 31 August 1, Atlanta, GA September 6-7, Long Beach, CA October 22-23, Washington, DC June 17-18, Washington, DC July 30-31, Atlanta, GA September 11-12, Long Beach, CA The possibility of fraud in government procurement presents a constant risk. Learn to recognize the indicators of procurement fraud in different government contracts and to develop audit strategies to identify and quantify the extent of fraud in specifi c government contracting programs. Using actual examples from past procurement fraud cases, learn about traditional fraud schemes involving false statements, false claims, product substitution, accounting frauds, and minority/woman/small business front operations. Focus on identifying the indicators of fraud, as well as criminal, civil, administrative, and contractual actions in response to fraud. Explore fraud issues related to the growing government involvement in e-commerce. Describe the auditor s responsibilities for the detection and investigation of contract fraud Identify fraud schemes and indicators that are common to government contracting programs Be familiar with procurement regulations and contracting practices Understand government procurement procedures and their impact upon audits Understand small and minority business programs and their susceptibility to fraud Pick out investigative techniques to assist criminal investigators in conducting procurement fraud investigations Describe criminal, civil, administrative, and contractual actions that can be taken in response to contract fraud Identify fraud in e-commerce Auditors looking to enhance their skills to detect fraud in government contracting programs. Level: Advanced. 2 Days 16 CPE Tuition $695 October 3-4, Washington, DC November 7-8, Atlanta, GA January 10-11, Washington, DC May 2-3, Washington, DC June 27-28, Washington, DC Identify your management style and improve your effectiveness when dealing with others with different styles. Learn how to set performance expectations and how to match staff capabilities with audit tasks. Industry-recognized analytic instruments provide you with a set of practical tools and techniques intended to enhance your supervisory skills. Recognize the natural tension between the audit supervisor s roles as technical and human relations leader Identify ways of balancing these dual responsibilities Describe the leader s role and responsibilities under the Government Auditing Standards Recognize your own managerial and interpersonal styles Identify ways to improve your effectiveness when dealing with team members Apply leadership techniques to tasks such as managing the performance cycle, setting expectations, providing coaching and on-the-job training, monitoring performance, providing feedback, leading groups and meetings, managing confl ict, and fulfi lling administrative and legal responsibilities Identify ways to apply the principles of motivation and leadership in leading and developing audit teams Auditors in managerial, supervisory, and team leader positions who want to focus on the supervisor s human relations role in leading audits. See Managing the Audit Engagement (AUDT9102G) if you want to focus on the supervisor s technical role in leading audits. Level: Advanced. 4 Days 32 CPE Tuition $1,095 July 24-27, Orlando, FL August 6-9, Washington, DC February 19-22, Washington, DC March 19-22, San Antonio, TX May 28-31, Washington, DC July 16-19, Orlando, FL July 22-25, Washington, DC GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 131

134 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati THE HUMAN SIDE OF AUDITING AUDT7800G MANAGING THE AUDIT ENGAGEMENT AUDT9102G PRACTICAL STATISTICAL SAMPLING FOR AUDITORS AUDT8112G GOVERNMENT AUDIT TRAINING INSTITUTE Acceptance of audit results and a willingness to act on recommendations require not only good data and analysis but also effective communication on the part of auditors. Learn common-sense approaches to interpersonal communications, including elements of small and large group dynamics and how they affect the success of audit engagements. Learn to distinguish among personality types to better understand auditor-client relationships. Also, learn the key communication factors in developing and conducting successful briefi ngs, meetings, and closeout conferences. Identify key communication challenges facing today s auditor Distinguish between various personality types and discuss their effects on auditor-client relationships Identify nonverbal cues and describe appropriate countermeasures Identify key communication factors in developing and conducting successful briefi ngs and meetings Be cognizant of your ability to listen, and describe actions required to improve listening skills Identify key elements in small and large group dynamics and how they can affect audit engagements Experienced auditors, including audit supervisors, team leaders, and managers. Effective Audit Supervision (AUDT9002G) also focuses on the supervisor s human relations role in leading audits. Level: Advanced. 2 Days 16 CPE Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. Improve your effectiveness as a supervisor in leading the survey and planning phases of a performance audit. Understand the purpose, tasks, and end products of each phase. Apply project management conferencing techniques in making requisite decisions in each phase. Gain practice applying the conferencing techniques through a case-study simulation. Describe what each phase of the audit process contributes to fi nding development Describe the decisions that need to be made at each phase and the role that conferences play in making those decisions Illustrate how well-stated objectives form the basis for fi eldwork, reporting, and monitoring the ongoing conduct of the audit Defi ne the purpose and product of a conference at the survey, planning, fi eldwork, verifi cation, and reporting phases, and describe which team members should attend and their roles Demonstrate a working knowledge of how to conduct a conference by participating in a case-study simulation using a team-prepared agenda Audit supervisors, team leaders, and managers who want to focus on the supervisor s technical role in leading audit engagements. See Effective Audit Supervision (AUDT9002G) if you want to focus on the supervisor s human relations role in leading audit engagements. Level: Advanced. 3 Days 24 CPE Tuition $895 September 19-21, Seattle, WA October 2-4, Washington, DC March 19-21, Dallas, TX May 29-31, Washington, DC September 17-19, Seattle, WA Equip yourself with the basic concepts of statistical sampling, and confi dently explain how the concepts can be applied to decision making. Gain an appreciation of the role statistical sampling plays in auditing, inspections, and factfi nding, and become profi cient at applying basic statistical sampling principles and procedures in the audit environment. Formulate the audit problem and the sampling approach to its solution, including the conduct of a pilot (test) sample Explain the advantages of and when to use random sampling methods such as mean-perunit, stratifi ed cluster difference estimation, and probability proportional to size sampling Choose an appropriate sample selection method Determine the appropriate size of a sample Select a statistical sample and derive essential facts to form audit fi ndings Present audit fi ndings with reasonable assurance of their correctness Identify some key problems that can occur when using samples for estimation Auditors who have some experience in performance auditing. This course is benefi cial for anyone preparing to take the CGAP Exam. Level: Advanced. 4 Days 32 CPE Tuition $1,095 August 6-9, Washington, DC December 4-7, Washington, DC April 2-5, Washington, DC April 23-26, San Francisco, CA June 4-7, Atlanta, GA June 17-20, Washington, DC July 29 August 1, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Principles of Sampling for Auditors (AUDT9100A). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

135 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE REVIEWING OTHER PEOPLE S REPORT WRITING AUDT9502G SKILLS FOR LEADING AND MANAGING AUDIT PROJECTS AUDT9109G Senior auditors responsible for leading and managing audit projects. This course will also benefi t those transitioning from a site senior to an audit team leader and manager. Reviewing draft audit reports written by others is a critical and delicate skill. Critiquing the writing, not the writer, is the golden rule. Learn a structured process for effi ciently evaluating the accuracy, appropriateness, and readability of audit reports and for checking that fi ndings are convincing, clear, objective, and complete yet concise. Discover how best to provide effective, constructive feedback with the ultimate goal of preparing better drafts and improving your writing skills. Practice applying the structured review process and developing new feedback skills through individual and group exercises. Explain the role and responsibility of the reviewer Use Government Auditing Standards as the foundation throughout the report review, feedback, and revision process Describe an eight-step review process for evaluating audit report drafts Apply this structured review process to evaluate communication problems quickly in draft reports you review Provide effective oral and written feedback from the review process to those who draft audit reports Auditors who review reports written by other auditors. Level: Advanced. 2 Days 16 CPE Tuition $695 September 13-14, Washington, DC April 23-24, Washington, DC June 26-27, Austin, TX September 12-13, Washington, DC Acquire the knowledge and skills you need to be an outstanding leader, one who can infl uence audit teams to boost productivity and achieve positive results. Learn concepts and techniques for managing audit projects from proposal through reporting and for making the best use of your valuable time. Also learn how to communicate with responsible offi cials and the media; how to evaluate, coach, and motivate team members; and how to manage confl ict. On completion of this course you will possess the leadership and management skills to ensure that your staff produces quality products that meet user needs and do so on time and within budget. The instructors for this course have been senior audit executives responsible for leading and managing multiple audits and for managing an audit offi ce or division. Comprehend the behavioral changes and new skills critical to successfully transition to a leadership role Plan and direct the overall coordination and cohesion needed to systematically determine the extent and type of audit work to be done throughout audit assignments Manage all aspects of your audit teams as they move from the proposal through the reporting phase Motivate staff to complete assignments successfully Evaluate and select staff for audit assignments, and know how to manage and communicate effectively with them Communicate professionally and effectively with auditees, other government offi cials, and the media Better manage your scarce and valuable time by determining which specifi c audits or audit tasks have priority Apply leadership concepts and various techniques that can be used to successfully plan, manage, and communicate audit assignments Become a stronger and more confi dent leader by applying the tenets of people, principles, and products Level: Advanced. 3 Days 24 CPE Tuition $895 July 16-18, Washington, DC August 21-23, Austin, TX September 17-19, Washington, DC October 31 November 2, Washington, DC January 29-31, Dallas, TX February 11-13, Washington, DC February 26-28, Atlanta, GA April 29 May 1, Washington, DC May 29-31, San Francisco, CA July 15-17, Washington, DC August 20-22, Austin, TX September 16-18, Washington, DC GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 133

136 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati COURSES FOR ALL LEVELS ANALYSIS TECHNIQUES FOR AUDITORS AUDT7900G ARMY MANAGERS INTERNAL CONTROL ADMINISTRATORS COURSE AUDT9015G ASSESSING THE RELIABILITY OF COMPUTER-PROCESSED DATA AUDT8043G GOVERNMENT AUDIT TRAINING INSTITUTE Learn when and how to apply the following nine analysis tools useful to auditors in identifying and diagnosing problems and their components, signifi cance, causes, and solutions: run chart, Pareto distribution, histogram, Ishikawa diagram, radar chart, control chart, force fi eld framework, scatter diagram, and process fl owcharting. Seven of the analysis tools provide graphics that can be used in an audit report to display the analysis results. Engage in case studies and group exercises to practice applying the nine analysis tools. Describe each of the nine analytical techniques and its specifi c uses Explain the steps in applying each technique Apply each technique to one or more case exercises, following the steps for preparing the analysis and interpreting the results Select when to use specifi c analysis techniques Auditors with some performance auditing experience. Level: All. 2 Days 16 CPE Tuition $695 August 20-21, Washington, DC November 1-2, Washington, DC January 29-30, Orlando, FL March 5-6, Washington, DC May 9-10, Washington, DC August 19-20, Washington, DC As an Army Internal Control Administrator, receive detailed guidance for carrying out your roles and responsibilities. This two-day seminar covers the statutory and regulatory requirements of the Army Managers Internal Control Program. Fully comprehend the underlying Army philosophy on internal controls, the major elements of the Army Managers Internal Control Program, and the basic responsibilities of key players in that process. Practice is provided in identifying assessable units, developing Internal Control Evaluation Plans, and conducting Internal Control Evaluations. Provide detailed guidance on conducting effective Internal Control Evaluations Provide detailed guidance for developing an Internal Control Evaluation Plan Provide detailed guidance on identifying and documenting material weaknesses Provide guidance for establishing corrective action plans Provide detailed guidance on preparing annual statements of assurance Internal Control Administrators working for the Department of Army, Army Reserve, and Army National Guard. 2 Days 16 CPE Tuition $645 July 24-25, Austin, TX November 5-6, Washington, DC November 28-29, San Antonio, TX February 19-20, Washington, DC March 6-7, Raleigh, NC March 12-13, Huntsville, AL April 24-25, San Francisco, CA May 7-8, Denver, CO June 25-26, Washington, DC July 23-24, Austin, TX Do you rely on computer-processed data as corroborative support for your audit fi ndings and conclusions? Develop the necessary skills to evaluate the reliability of computer-processed data regardless of the environment in which it is generated and/or processed. Learn some of the more common techniques used by auditors to assess reliability and the processes employed to accomplish the assessments. Defi ne the professional standards, policies, and guidelines governing audit activity related to data processing and data reliability Defi ne and discuss the concept of, and responsibility for, data reliability assessments Discuss the framework for conducting a data reliability assessment and presenting the appropriate disclosure in the audit report Review a structured approach for performing and documenting the data reliability assessment process Auditors who assess the reliability of computerprocessed data. Participants should have knowledge of the topics covered in Information Technology for Auditors (AUDT8024G). Level: Intermediate. 2 Days 16 CPE Tuition $695 July 16-17, Washington, DC October 17-18, Washington, DC March 21-22, Washington, DC July 15-16, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

137 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE CREATIVE THINKING FOR AUDITORS AUDT8012G ETHICAL DECISION MAKING FOR AUDITORS AUDT9030G GOVERNMENT AUDITING FOR NON-AUDITORS AUDT7005G There are many ways to conduct audits and help organizations solve problems. Learn practical, easy-to-use techniques for generating new ideas and how to apply them in the audit process. Practice these skills using exercises related to government auditing, business, and real life. Gain experience with idea-generation techniques, best practices in auditing, use of control frameworks, and the impact of organizational cultures on auditing. Return to your work environment with a handful of tools to assist you in generating new ideas for your audits. Eliminate roadblocks and pitfalls to creative thinking and auditing Identify and explain the four phases of the creative process Use specifi c tools to boost your output of innovative ideas Use creative thinking techniques to identify the real cause of, and best solutions to, organizational problems Auditors who do performance, grant, and contract auditing. Level: All. 2 Days 16 CPE Tuition $695 September 20-21, Washington, DC December 11-12, Washington, DC April 4-5, Washington, DC July 15-16, Austin, TX September 19-20, Washington, DC The auditor s mission is to uncover evidence of fraud, waste, and abuse, which often results in tough decisions about how to handle sensitive situations. Focus on how to recognize, analyze, and resolve the ethical dilemmas that auditors face in their professional activities. Develop ethical fi tness. Become armed with a decisionmaking matrix that focuses on auditors shared core values and allows you to approach the analysis and resolution of ethical dilemmas in an organized way. Use your own examples of real situations to develop the skills to manage the dilemmas you face every day. Develop a consensus on core values Describe how establishing shared, core values improves the ethical environment of a government audit organization Discriminate between moral temptations and authentic ethical dilemmas Analyze the dilemmas you face according to a structured framework Resolve the dilemmas according to classic ethical principles Auditors, inspectors, evaluators, and analysts. Level: All. 1 Day 8 CPE Tuition $495 August 22, Washington, DC February 20, Washington, DC August 22, Washington, DC Why do auditors do what they do? Do you need to interact with auditors and thus need to know what is expected of you and what you can expect of the auditors? Learn the critical role that public sector auditors play in ensuring that government organizations, grantees, and contractors merit the public s confi dence. Explore the required standards they use and the processes they follow in planning, executing, and reporting on fi nancial, compliance, and performance audits. Discover the expectations that audit organizations have in working with agency personnel and what agency staff can expect of auditors. Gain the knowledge needed to effectively interact with your auditors, represent your agency before auditors, and respond to their fi ndings. Describe the role of public sector auditors Describe the processes they follow in planning, executing, and reporting on performance audits Explain the expectations of audit organizations and their staffs in dealing with agency personnel Effectively interact with auditors and respond to audit fi ndings Non-auditors who interact with auditors and are interested in learning the role and responsibilities of government auditors. Level: All. 1 Day 8 CPE Tuition $495 August 29, Washington, DC December 10, Washington, DC June 14, Washington, DC August 28, Washington, DC GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 135

138 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE GOVERNMENT AUDITING STANDARDS: REVIEW AND UPDATE AUDT7732G Receive an in-depth review and update on the Government Auditing Standards, plus a brief history on the development of the standards. Discuss the structure of the recent revision of the standards and the major changes, focusing on the sections applicable to performance audits. Discuss the purpose and requirements of individual standards, with emphasis on the recent changes. Apply specifi c standards to real-life cases through a series of quizzes and exercises which make this course an interesting and enjoyable learning experience. The course can be tailored for on-site delivery in segments of four hours or less to meet your needs. Understand the foundation of Generally Accepted Government Auditing Standards (GAGAS) and auditors ethical principles Demonstrate a knowledge of the standards for use and application of GAGAS, including types of audits and engagements Be familiar with the General Standards, including recent updates Review the Performance Audit Standards, including recent updates Understand the Supplemental Guidance, specifi cally Appendix I Explain the General Standards, including application of the conceptual framework approach to independence and other updates Auditors at all levels. Level: All. 1 Day 8 CPE Tuition $495 September 6, Washington, DC November 2, Washington, DC April 2, Washington, DC June 27, Washington, DC September 5, Washington, DC INFORMATION SYSTEMS AUDITING AUDT8029G Learn the basic processes, tools, and techniques involved in auditing today s information systems. Become familiar with the basic audit techniques specifi ed in the U.S. Government Accountability Offi ce s Federal Information System Controls Audit Manual (FISCAM), selected National Institute of Standards and Technology (NIST) special publications, and other relevant audit guidance by engaging in exercises, case studies, lectures, and discussions. Improve your skill set by discovering alternative methods of evaluating and testing both general and business process application controls, including identifying indicators of potential fraud. Provide a conceptual framework of internal controls in a computer environment Discuss the primary steps in conducting a risk assessment of an IT system Describe the various phases of systems development from the perspective of the auditor Review the evaluation and testing procedures for General and Business Process Application Controls Auditors with limited exposure to information systems auditing. Participants should have knowledge of the material covered in Information Technology for Auditors (AUDT8024G). This course is also benefi cial for anyone preparing to take the CGAP Exam. Level: All. 2 Days 16 CPE Tuition $695 July 19-20, Washington, DC September 20-21, Washington, DC November 1-2, Washington, DC February 5-6, San Francisco, CA March 6-7, Washington, DC June 13-14, Orlando, FL July 18-19, Washington, DC September 19-20, Washington, DC MANAGEMENT S RESPONSIBILITY FOR INTERNAL CONTROL (OMB CIRCULAR A-123) AUDT8003G Federal agency heads must follow the requirements of the Federal Manager s Financial Integrity Act and OMB s Circular A-123 to assess and report on the agency s system of internal control. Learn how the required compliance assessment should be structured and carried out, including assessable units and how key controls should be selected for testing. Become acquainted with intent and content as related to internal controls using summaries of Appendix A (and its Implementation Guide), Appendix B, and Appendix C of Circular A-123. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Explain why internal control is important for helping managers accomplish organizational, operational, and program objectives for which they are responsible Identify the laws that have laid the foundation for stewardship and performance accountability in the federal government and, consequently, for sound internal control Defi ne management control, internal control, basic concepts, and objectives Identify and apply GAO standards and OMB guidance for establishing and assessing controls Identify and apply key components of assessing risk Identify and apply key components in assessing controls Prepare a statement of assurance under the Integrity Act Identify alternative approaches for evaluating controls Recognize and report defi ciencies and material weaknesses GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

139 graduateschool.edu/gati GOVERNMENT AUDIT TRAINING INSTITUTE Program managers and others who conduct control assessments, as well as auditors who review implementation of OMB Circular A-123. Level: All. 2 Days 16 CPE Tuition $695 July 17-18, Long Beach, CA July 30-31, Washington, DC August 1-2, Atlanta, GA September 5-6, Washington, DC November 26-27, Washington, DC December 4-5, Dallas, TX January 3-4, Washington, DC February 5-6, Huntsville, AL February 11-12, Washington, DC March 19-20, San Francisco, CA March 25-26, Washington, DC April 29-30, Washington, DC May 15-16, Austin, TX June 20-21, Washington, DC July 16-17, Long Beach, CA July 29-30, Washington, DC August 1-2, Atlanta, GA September 4-5, Washington, DC PREVENTION AND DETECTION OF FRAUD AUDT8002G Explore the legal statutes on fraud. Learn both the legal and layperson s defi nition of fraud, and the nature, causes, and types of white-collar crimes. Become familiar with your professional audit responsibilities for designing audit procedures to detect fraud. Discover the role of internal controls and supervision in preventing fraud, and become familiar with audit procedures proven effective in detecting fraud. Discuss the role of auditors in reporting illegal acts and working with investigators to prosecute fraud. Practice fraud detection methods in multiple case exercises. Identify auditor responsibilities for the prevention and detection of fraud Describe the circumstances under which fraud is committed and who commits fraud Conduct risk assessments Identify common indicators and detection techniques associated with illegal activity and abuse Describe threats to, and identify safety measures for, computer-based systems Describe the federal rules of evidence and criminal statutes related to fraud Identify factors relevant to auditor cooperation with investigators and the timing and content of investigative audits Auditors with fi nancial and performance auditing experience who seek a practical professional approach to fraud prevention and detection. Program managers may also fi nd the course benefi cial, as will anyone preparing to take the CGAP Exam. Level: All. 3 Days 24 CPE Tuition $895 August 15-17, Washington, DC September 11-13, Atlanta, GA October 23-25, Washington, DC December 11-13, Washington, DC February 26-28, Philadelphia, PA March 26-28, Washington, DC April 30 May 2, Washington, DC June 25-27, San Francisco, CA July 17-19, Austin, TX August 13-15, Washington, DC September 10-12, Atlanta, GA GOVERNMENT AUDIT TRAINING INSTITUTE Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 137

140 GOVERNMENT AUDIT TRAINING INSTITUTE graduateschool.edu/gati TEAM-DEVELOPED AUDIT REPORTS AUDT9601G Learn a structured approach for involving all team members in every phase of the audit process, from planning through reporting. Become adept at conferencing techniques to help you reach agreement on key points. Develop and write quality reports quickly with fewer rewrites. Using a case study, practice being involved as team members at strategic points in the audit and report development process. Learn the key points on which agreement is desired at each phase of the audit and useful techniques for reaching them. Draft specifi c report sections of the case study from assignments agreed upon in a team conference. This course can be presented on-site in three or four days at a location of your choice. The three-day course will be limited to use of conferencing techniques in developing the report. In the four-day course, the course content can be covered in full if participants have attended Developing and Presenting Audit Findings (AUDT7012G) or Writing Audit Reports by Objectives (AUDT8511G). Audit organizations that want to involve team members at strategic points in the audit and reporting process with the goal of preparing quality reports quickly. Level: All. 5 Days 40 CPE Tuition $1,245 March 11-15, Washington, DC June 3-7, Washington, DC GOVERNMENT AUDIT TRAINING INSTITUTE Discuss the four stages of the audit process and describe what each stage contributes to total communication logic Explain the role of conferences in achieving the goals of each stage, to include writing of a draft report Describe the purpose and product of a conference at each audit stage, which team members should attend, and what their roles should be Explain the four stages of group interaction, how the four principles of negotiation strategy apply, and the positive role that dissent can play in developing a consensus Demonstrate a working knowledge of the conduct of conferences by participating in conference simulations at each stage, using a case study and a team-prepared agenda Draft specifi c report sections of the case study, working from assignments agreed upon in a report-planning conference GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

141 Our place or yours? When it comes to remote training, Graduate School USA goes the distance. We offer more than 600 contract training courses that can be completed at your offices or facility. On-site training gives your organization the advantages of content control, customization, maximized staff productivity, and elimination of travel costs. For assistance with a program at your location, visit graduateschool.edu/onsite Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 139

142 Grants Management SECTION CONTENTS Introduction to Grants Management (PGMT7101D) Grants Performance Management (PGMT8101D) The Effective Grants Manager (PGMT8201D) Auditing Grants (AUDT7407G) CERTIFICATE OF ACCOMPLISHMENT IN GRANTS MANAGEMENT GRANTS MANAGEMENT GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

143 graduateschool.edu/grants INTRODUCTION TO GRANTS MANAGEMENT PGMT7101D Gain an overview of federal grants topics and terminology, roles and responsibilities, and rules and regulations. Delve into administrative requirements and basic fi nancial compliance requirements, including common problem areas and potential solutions. Learn about elements common to most grants as well as some of the unique requirements which call for increased management attention. This course is part of the Certificate of Accomplishment in Grants Management. Defi ne common types of grants and grantrelated terminology Interpret common administrative and cost requirements Develop a procedure for tracking grant requirements for multiple grants Identify high-risk requirements for your organization, and more Anyone involved with administration of grants or grant-funded programs. 4 Days 2.4 CEU Tuition $1,295 July 10-13, Washington, DC September 17-20, Washington, DC October 30 November 2, Washington, DC February 26 March 1, Washington, DC May 14-17, Washington, DC July 9-12, Washington, DC September 16-19, Washington, DC GRANTS PERFORMANCE MANAGEMENT PGMT8101D Focus on the unique performance management and measurement issues for grants and grantfunded programs. Enhance your awareness of performance issues relating to both achievement of program goals and effective and effi cient management of program resources. Learn to apply a step-by-step, hands-on process for how to develop and use a formalized monitoring function for grants within your agency. Identify monitoring issues and tools applicable for both grantors and grantees, including elements for self-monitoring as well as monitoring of grantees and subgrantees. This course is part of the Certificate of Accomplishment in Grants Management. Establish realistic performance targets Provide performance data in support of performance reports that is clear, concise, and accurate Defi ne and prioritize key monitoring processes and procedures Establish a formal monitoring plan for your agency, and more Anyone involved with administration of grants or grant-funded programs. Participants should be familiar with grants management skills as taught in Introduction to Grants Management (PGMT7101D). 4 Days 2.4 CEU Tuition $1,295 November 13-16, Washington, DC February 19-22, Washington, DC June 17-20, Washington, DC GRANTS MANAGEMENT THE EFFECTIVE GRANTS MANAGER PGMT8201D This capstone course explores the next steps toward increasing economy, effi ciency, and effectiveness of grants and grant-funded programs. Explore current issues and events in grants management along with how to prepare for a grants audit. Work a comprehensive case study in a simulated team environment to apply all the principles covered in the grants management curriculum. This course is part of the Certificate of Accomplishment in Grants Management. Identify current issues and trends in grants management Assess and address the ten most common audit fi ndings in grant programs Identify new and unique options for dealing with special challenges in grants, such as volunteer recruitment/training/retention, advertising of services, communication between the number-crunchers and the program/performance managers, and much more Anyone involved with administration of grants or grant-funded programs. Participants should be familiar with grants management skills as taught in Introduction to Grants Management (PGMT7101D) and Grants Performance Management (PGMT8101D). 3 Days 1.8 CEU Tuition $995 September 25-27, Washington, DC February 12-14, Washington, DC May 21-23, Washington, DC September 24-26, Washington, DC GRANTS MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 141

144 GRANTS MANAGEMENT graduateschool.edu/grants AUDITING GRANTS AUDT7407G Recent events have led the public eye to be critically focused on the use of federal and state dollars in grant-funded programs. Gain an awareness of the unique challenges faced by grant and program managers; the entities receiving the grants; and auditors. Receive an overview of the grants process; relevant grants management and grant audit regulatory requirements; and related requirements contained in the American Recovery and Reinvestment Act (ARRA). Learn the stages of the grant process: award, monitoring, audit, and closeout. Become adept at implementing strategies for auditing each of these stages by applying those strategies in case studies. Understand the full grants management process and current regulatory requirements governing grants Identify the role of auditors in providing guidance and feedback to grants managers Describe the role of auditors in providing audit recommendations, assistance, and other constructive feedback to grants managers Identify options for audit objectives and procedures that are achievable and will provide timely, useful information Identify issues beyond compliance that need to be audited Auditors and others involved in the grants process. When you need something different... Level: Intermediate. GRANTS MANAGEMENT 3 Days 24 CPE Tuition $875 November 13-15, Washington, DC March 5-7, Washington, DC June 11-13, Washington, DC We customize. When designing a one-of-a-kind training program, we use a range of tools to develop an education program that meets the needs of your agency. graduateschool.edu/custom GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

145 Grants Management Certificate of Accomplishment COURSE OF STUDY The Certificate of Accomplishment in Grants Management helps participants acquire basic knowledge and skills in managing grants in today s challenging, results-oriented environments. You have three years to complete the program. Participants should complete the courses in the following order: REQUIRED COURSES Introduction to Grants Management PGMT7101D 2.4 CEU Grants Performance Management PGMT8101D 2.4 CEU The Effective Grants Manager PGMT8201D 1.8 CEU Apply for a certificate program online at graduateschool.edu/certificates. GRANTS MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 143

146 Information Technology SECTION CONTENTS MICROSOFT APPLICATIONS Microsoft Access 2007: Introduction (DBAS7125T) Microsoft Access 2007: Intermediate (DBAS8125T) Microsoft Access 2007 Upgrade (DBAS7126T) Microsoft Access 2007: Advanced Applications Development (DBAS9111T) Microsoft Excel 2007: Introduction (SPRD7978T) Microsoft Excel 2007: Intermediate (SPRD8978T) Microsoft Excel 2007: Advanced (SPRD9962T) Microsoft Excel Budgeting Techniques (SPRD8550T) Microsoft Excel 2007 Macros (SPRD8888T) Microsoft Excel 2007 Upgrade (SPRD7979T) Microsoft PowerPoint 2007 Introduction (PRES7959T) Microsoft Project 2007 (PROJ7990T) Microsoft Word 2007: Introduction (WORD7980T) Microsoft Word 2007: Intermediate (WORD8979T) INFORMATION SECURITY Certifi ed Information Systems Security Professional (CISSP) Prep (SRTY9100T) Cyber Security: A Technical Approach (SRTY8330T) Information Security Specialist Certifi cation Program (SRTY9999T) Security+ Certifi cation Preparation (SRTY9031T) CLOUD COMPUTING Introduction to Cloud Computing Architectures and Services (ENTR7101T) Designing Cloud Computing Architectures (ENTR8101T) Implementing Systems Using Cloud Computing Architectures (ENTR8102T) Securing Systems Using Cloud Computing Architectures (ENTR9101T) INFORMATION TECHNOLOGY DESKTOP/INTERNET PUBLISHING Adobe Dreamweaver: Introduction (INET7885T) Adobe InDesign: Introduction (DTOP7988T) Adobe InDesign: Intermediate (DTOP8988T) Adobe Photoshop: Introduction (DTOP7769T) COLLABORATION SOFTWARE Microsoft Offi ce SharePoint Designer 2007: Introduction (INET7102T) Microsoft Offi ce SharePoint Designer 2007: Intermediate (INET8102T) Microsoft Offi ce SharePoint Services 3.0: Introduction (INET7103T) GEOGRAPHIC INFORMATION SYSTEMS (GIS) Introduction to GIS Software: Esri ArcGIS 9.X (GIST7000T) Introduction to GIS Technologies (GIST7001T) INDUSTRY CERTIFICATION A+ Certifi cation 2009 (TCOM9996T) ENTERPRISE ARCHITECTURE Introduction to Enterprise Architecture (ENTR7000T) Service-Oriented Architectures Components and Services (ENTR8001T) Technical Architectures (ENTR8002T) Data Architectures (ENTR8003T) Applied Enterprise Architecture: Affecting Strategic Change (ENTR9002T) Capital Portfolio Planning, Implementing, Maintenance, and Management (PROJ7998T) CERTIFICATE OF ACCOMPLISHMENT IN ENTERPRISE ARCHITECTURE CERTIFICATE OF ACCOMPLISHMENT IN PROJECT MANAGEMENT GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

147 graduateschool.edu/it INFORMATION TECHNOLOGY MICROSOFT APPLICATIONS MICROSOFT ACCESS 2007: INTRODUCTION DBAS7125T Databases are critical to an organization s information infrastructure. Microsoft Access is a powerful visual tool with which to design and develop database applications. This hands-on course provides experience with the features and functionality of Microsoft Access. Learn how to build a database, manipulate and query data, develop forms, design sophisticated data analysis reports, and import Excel spreadsheets. Understand and create a relational database design Update database records: adding, editing, and deleting within a database table Create databases using tables and table modifi cation Produce forms to enter and maintain data utilizing Form Wizard and AutoForm Learn to set fi eld properties and utilize fi lters and comparison operators in order to select records from existing databases Create and modify queries and fi lters with the use of comparison operators and calculations Produce formatted printouts incorporating different fonts and attributes, headers and footers, and summarized data utilizing Auto Report and Report Wizard Anyone who needs to manipulate, analyze, or report on organizational data. Participants should have knowledge of Microsoft Windows. 2 Days 1.2 CEU Tuition $695 August 14-15, Washington, DC September 25-26, Washington, DC December 4-5, Washington, DC May 14-15, Washington, DC August 13-14, Washington, DC September 24-25, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Microsoft Access 2007: Introduction (DBAS7515A). Visit graduateschool.edu/distance for more information. MICROSOFT ACCESS 2007: INTERMEDIATE DBAS8125T Gain the skills necessary to expand the capabilities of your Microsoft Access applications. Learn to use the advanced properties of forms, reports, and queries. Become adept at creating and modifying charts, creating fi lters, joining tables in queries, working with input masks, and creating and utilizing macros. Produce lookup fi elds to add data to databases Generate sub-forms to display data from tables or queries that have a one-to-many relationship Using Design View, create a form and apply calculated controls to display totals and other computations Formulate queries using joined tables Utilizing Extensible Markup Language (XML), compose documents for importing and exporting data on the Web Create and save forms and reports as data access pages so that intranet/internet access can be achieved Anyone who creates, supports, and enhances business/organizational solutions with Microsoft Access. Users who wish to learn more advanced database functions will benefi t from this course. Participants should have knowledge of Microsoft Access applications as taught in Microsoft Access: Introduction (DBAS7125T). 2 Days 1.2 CEU Tuition $695 August 16-17, Washington, DC September 27-28, Washington, DC December 6-7, Washington, DC May 16-17, Washington, DC August 15-16, Washington, DC September 26-27, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Microsoft Access 2007: Intermediate (DBAS8515A). Visit graduateschool.edu/distance for more information. MICROSOFT ACCESS 2007 UPGRADE DBAS7126T Learn how to identify and use the new and enhanced features of Access Learn how to effectively navigate the newly designed fl uent user interface (ribbon); understand and explore galleries, contextual tabs, and live previews; and format data quickly and effi ciently using new themes and styles. Experience the ease of database creation using templates. Examine the improved data sheet, report, and layout views. Use the new attachment and multi-valued fi elds for working with complex data as well as memo fi elds which now store rich text and support revision history. Explore how users of Microsoft Offi ce Access 2007 make the most of the new interface to include the ribbon, the Offi ce button, command and contextual tabs, galleries, the Quick Access toolbar, and the navigation pane Create databases, tables, forms, and impressive reports using the enhanced features of Access 2007 Understand data analysis by creating custom calculations and incorporating popular built-in functions within queries, forms, and reports Use the new report layout view to change report design, and to sort and group records on a report Understand the proper use of the new Automatic Form Options, the new Control Layout Tools, and the new AutoForm feature to create new forms Individuals currently familiar with previous versions of Access who have upgraded (or plan to upgrade) to Access 2007, and want to learn how it works and what new features it contains. 1 Day 0.6 CEU Tuition $495 December 3, Washington, DC May 13, Washington, DC August 12, Washington, DC September 23, Washington, DC INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 145

148 INFORMATION TECHNOLOGY graduateschool.edu/it INFORMATION TECHNOLOGY MICROSOFT ACCESS 2007: ADVANCED APPLICATIONS DEVELOPMENT DBAS9111T Take your experience with Microsoft Access to the next level. Learn to build advanced database applications using controls such as the Performance Analyzer, combo boxes, and dialog boxes. Learn about macro development, custom switchboards, and the use of utilities such as the database splitter and the linked table manager. Learn tips, tricks, and shortcuts in application development Apply advanced controls and objects Establish custom start-up procedures and develop switchboards Learn to run, test, and debug applications Design workgroups and security processes as well as repair and maintain databases Microsoft Access users who seek a thorough knowledge of Access application development. Participants should have knowledge of Access applications as taught in Microsoft Access: Intermediate (DBAS8125T) or considerable prior experience working with MS Access. 3 Days 1.8 CEU Tuition $895 August 20-22, Washington, DC May 20-22, Washington, DC August 19-21, Washington, DC MICROSOFT EXCEL 2007: INTRODUCTION SPRD7978T Microsoft Excel offers three distinct processes for managing data: spreadsheet, database design, and graphing. Learn how Excel enables you to simplify complex tasks and accomplish your daily work responsibilities. Gain the skills to create Excel worksheets, develop formulas, and apply sophisticated formatting to capture and present your data. Create workbooks and perform data entry of numbers, text, and formulas Use templates and ranges Perform copy and move operations Utilize page setup and formatting for printing Create and work with multiple worksheets Perform various charting functions Anyone who uses Microsoft Excel and needs to acquire the knowledge, skills, and techniques to design formulas, create and edit worksheets, and present data results. No previous experience with Excel is assumed. Participants should have some prior knowledge of Microsoft Windows. 3 Days 1.8 CEU Tuition $895 August 6-8, Washington, DC September 17-19, Washington, DC November 26-28, Washington, DC February 4-6, Washington, DC April 8-10, Washington, DC May 6-8, Washington, DC August 5-7, Washington, DC September 16-18, Washington, DC EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Microsoft Excel 2007: Introduction (SPRD7578A). Visit graduateschool.edu/distance for more information. MICROSOFT EXCEL 2007: INTERMEDIATE SPRD8978T Build on the basic skills of Microsoft Excel. Utilize techniques to work with large worksheets and manage multiple layers of worksheets at the same time. Learn interaction between Excel and Web technologies, including saving a worksheet as a Web page. Gain experience with enhanced charting facilities and other advanced functions. Select, navigate, rename, insert, delete, and print large worksheets Apply and delete with ranges for updates and printing Prepare HTML fi les as they apply to worksheets, including the creation of hyperlinks Learn to produce and link multiple workbooks, including cascading and tiling of window views Utilize the VLOOKUP and HLOOKUP advanced functions as they apply to the workplace Individuals who want to expand their Excel skills and knowledge. Participants should be familiar with Excel applications as taught in Microsoft Excel 2007: Introduction (SPRD7978T). 2 Days 1.2 CEU Tuition $695 August 9-10, Washington, DC September 20-21, Washington, DC November 29-30, Washington, DC February 7-8, Washington, DC April 11-12, Washington, DC May 9-10, Washington, DC August 8-9, Washington, DC September 19-20, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Microsoft Excel 2007: Intermediate (SPRD8578A). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

149 graduateschool.edu/it INFORMATION TECHNOLOGY MICROSOFT EXCEL 2007: ADVANCED SPRD9962T MICROSOFT EXCEL BUDGETING TECHNIQUES SPRD8550T MICROSOFT EXCEL 2007 MACROS SPRD8888T Explore the advanced management features of the Microsoft Excel database function. Use the analysis components within the application to budget and manage fi nancial expenses. Learn to work with databases, templates, lists, macros, and audit tools. Learn how to summarize large amounts of data rapidly, performing what-if analyses, and working problems back to fi nd variables when a desired outcome or scenario is known. Utilize the AutoFilter to process lists Create Pivot Table reports and Page Field reports on large databases to display quick summaries Ensure consistent appearance of workbooks through the preparation of templates Compare various outcomes in worksheets by analyzing data with scenarios and goal seeking Perform auditing processes on workbooks Automate frequently used operations and tasks by generating macros Microsoft Excel users who wish to learn advanced Excel features. Participants should be familiar with Excel applications as taught in Microsoft Excel 2007: Introduction (SPRD7978T) and Microsoft Excel 2007: Intermediate (SPRD8978T). 3 Days 1.8 CEU Tuition $895 August 13-15, Washington, DC April 15-17, Washington, DC August 12-14, Washington, DC Learn the keys to utilizing Excel in the budgeting process, to include integrating management goals, working with operating budgets, costs, and expenses, controlling cash, and structuring a capital budget. See how Excel helps you with performance measurements. Analyze your actuals using pivot tables and data tables. Use Excel to track budgets and create what-if scenarios. Use Excel features to analyze fi nancial data Improve on your reporting using advanced Excel features Generate useful reports for stakeholders Master Excel tools specifi cally for budgeting and forecasting Prepare a departmental budget using a variety of techniques Project managers, budget analysts, fi nancial managers, and any professional responsible for preparing budgets. 2 Days 1.2 CEU Tuition $695 August 20-21, Washington, DC April 22-23, Washington, DC August 22-23, Washington, DC Take your Excel skills to the next level. Learn how to create, run, and revise macros to allow you to simplify repetitive tasks and store the commands for the complicated ones. Learn how to use Visual Basic for Applications (VBA), add macros to the Excel toolbar, and share your macros with other users. The instructor guides you through developing custom macros, allowing you to instantly boost productivity. Use Excel s macro recorder to automate tasks Use the Visual Basic Editor including project explorer pane, properties pane, and code window Create macros to perform frequent tasks in different worksheets including testing, viewing, and harvesting code Learn how and where to save macros Protect macros and assign shortcut keys Understand fundamentals of Visual Basic programming Understand code structure in the development of macros Anyone who needs to design and troubleshoot macros. A working knowledge of Excel is assumed. 2 Days 1.2 CEU Tuition $695 August 22-23, Washington, DC April 24-25, Washington, DC August 19-20, Washington, DC INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 147

150 INFORMATION TECHNOLOGY graduateschool.edu/it MICROSOFT EXCEL 2007 UPGRADE SPRD7979T MICROSOFT POWERPOINT 2007 INTRODUCTION PRES7959T MICROSOFT PROJECT 2007 PROJ7990T INFORMATION TECHNOLOGY Rather than spend endless hours learning gradually about all the new features of this major upgrade, why not do it all in a day? Learn how to use Microsoft s new fl uent user interface (ribbon) to access all of Excel s powerful features. Explore how users of Microsoft Offi ce Excel 2007 make the most of the new interface to include the ribbon, the Offi ce button, command and contextual tabs, galleries, the Quick Access toolbar, and the navigation pane Investigate the full range of new editing and formatting features available, to include themes and styles Understand how to calculate year-end bonuses, create charts, insert images and shapes, and customize printing Examine the essentials of working with multiple worksheets, to include moving, grouping, and linking cells Explore the Excel 2007 database by formatting a range as a table, adding total rows, and sorting and fi ltering using both single and multiple criteria Current Excel users who want to learn the new features in Excel Day 0.6 CEU Tuition $495 September 13, Washington, DC November 19, Washington, DC February 20, Washington, DC June 20, Washington, DC September 12, Washington, DC Turn average, dull slide shows into dynamic presentations. Microsoft PowerPoint allows users to develop effective presentations and deliver them professionally using today s screen projection technology. Explore the various PowerPoint functions and the communication principles that lead to dynamic slide shows. Learn how to create and save a presentation, add new slides, use templates, edit slides, work with graphics and clip art, and add speaker notes. Select from various layouts and create new presentations; prepare multiple presentations with moving and copying between windows Use many design and content templates Compose bulleted and numeric lists and utilize the format painter Learn to copy and move text between slides Enhance presentation text and utilize outline view Format processes including borders, shading, graphics, and clip art; demonstrate how to insert, reposition, crop, and resize clip art Apply printing tasks, including slides, speaker notes, handouts, and entire presentations Perform PowerPoint start-up procedures and menu commands Add and manipulate shapes; apply quick styles Anyone who wants to create effective presentations using PowerPoint Day 0.6 CEU Tuition $495 July 11, Washington, DC October 10, Washington, DC December 4, Washington, DC March 11, Washington, DC May 14, Washington, DC July 10, Washington, DC Improve your ability to manage tasks and taskrelated resources, time lines, and costs. Use Microsoft Project 2007 tools to better organize work and people, and to ensure that projects are delivered on time and within budget. Witness demonstrations of, and learn to apply, methods for controlling and updating progress, tracking schedule and resource changes, and creating reports. This course is part of the Certificate of Accomplishment in Project Management. Create a project plan containing tasks, durations, milestones, and costs Set up and document people resources, equipment resources, and material resources Utilize Gantt charts and tables to format a project plan Learn to customize and print project views Track projects through time lines and troubleshoot time and schedule issues Adjust and optimize project plans over a time frame Understand how MS Project supports successful project management Anyone who wants to learn and apply a tool that utilizes software processes to assist in managing project efforts. 3 Days 1.8 CEU Tuition $1,095 August 14-16, Washington, DC September 25-27, Washington, DC November 13-15, Washington, DC January 8-10, Washington, DC April 9-11, Washington, DC June 10-12, Washington, DC August 13-15, Washington, DC September 24-26, Washington, DC EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Microsoft Project 2007 (PROJ7590A). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

151 graduateschool.edu/it INFORMATION TECHNOLOGY MICROSOFT WORD 2007: INTRODUCTION WORD7980T Explore the fundamentals of word processing. Create professional-looking documents in Microsoft Word Master basic operations such as creating, naming, saving, and closing a document. Become skilled at the following: Changing font setting and page formats Moving, copying, and deleting text Creating tables Using styles, numbers, and bullets Working with lists Take full advantage of the powerful capabilities of this application. Perform basic Word start-up procedures, create and save documents, switch document views, and change document magnifi cation Edit a document (select, cut, copy, and paste text) Perform formatting using different Word techniques (font name, size, and attributes; headings and other styles; margins, tabs, and rulers) Add tables, including modifying, formatting, and converting text to a table Use Word templates Insert graphic objects and illustrations Control page appearance including layout, border, and color; proof a document using spelling and grammar checks and word count Anyone who uses Microsoft Word Day 0.6 CEU Tuition $495 November 28, Washington, DC March 19, Washington, DC June 26, Washington, DC MICROSOFT WORD 2007: INTERMEDIATE WORD8979T Why stop with the basics of Word 2007? Learn more of the advanced features and increase your value and contributions to your organization. Become profi cient in searching fi les for text, inserting special characters, editing tables, sorting table data, and importing spreadsheet data. Learn how to use the mail merge features; sort records; and use an external data source. Work with drawing objects and inserting graphics Produce mail merge documents upon a data source using a document Create and navigate insertion operations on tables Select or create templates and use wizards Compose and edit hyperlinks Insert section breaks, watermarks, headers, and footers Current Microsoft Word users who want to learn some of the more advanced features of Microsoft Word Participants should be familiar with Microsoft Word applications as taught in Microsoft Word 2007: Introduction (WORD7980T). 1 Day 0.6 CEU Tuition $495 November 29, Washington, DC March 20, Washington, DC June 27, Washington, DC DESKTOP/INTERNET PUBLISHING ADOBE DREAMWEAVER: INTRODUCTION INET7885T Learn the fundamentals of this powerful Web development software tool and apply them in a hands-on environment. Learn the basic skills of adding text, graphics, and links to a Web page, as well as how to instantly add Flash text and buttons. Learn how to use forms, libraries, templates, frames, and other Dreamweaver website design and management tools. View and manage HTML code within the Dreamweaver application Utilize templates and Site Panel to build a website Add content to Web pages with lists, images, and tables Be able to construct links within a site Learn how to enhance navigation in a site with framesets and navigation bars Identify orphaned fi les and incorrect links in the management of a website Illustrate how to perform partial and complete site uploads Web designers, developers, managers, and publishers, and others who wish to learn about this powerful Web development software tool. 2 Days 1.2 CEU Tuition $725 July 16-17, Washington, DC September 10-11, Washington, DC January 28-29, Washington, DC April 15-16, Washington, DC July 15-16, Washington, DC September 9-10, Washington, DC INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 149

152 INFORMATION TECHNOLOGY graduateschool.edu/it ADOBE INDESIGN: INTRODUCTION DTOP7988T InDesign is a powerful page layout application that offers many features designed to simplify complex design tasks. Learn how to create master pages, apply paragraph and character styles, and lay out text and graphics. Understand how to fl ow text across pages for reports and newsletters, and spell-check documents. Learn how to apply color to text for maximum effectiveness, and create and edit gradients. Learn to create and save publications Set text and graphics into publications Format text using styles Edit pictures by using resize, crop, and rotate Develop a master page for headers, footers, and page numbering Learn how to create colors and use them appropriately in professional printing Desktop publishers who want to use a cuttingedge desktop publishing program to create fl yers, reports, and brochures. 3 Days 1.8 CEU Tuition $895 August 20-22, Washington, DC January 28-30, Washington, DC April 22-24, Washington, DC August 26-28, Washington, DC ADOBE INDESIGN: INTERMEDIATE DTOP8988T Expand on the basics learned in the Introduction class to work faster, better, and more productively than ever using your new Adobe InDesign page layout software skills. Learn how to use paragraph styles, character styles, object styles, and nested styles to format your text and frames; place and link images; and create and format tables. Create a table of contents and an index, and join multiple chapters together using the book feature. Format text using paragraph and character styles Create nested styles and drop caps Place and link images and learn to use libraries Create and format tables, including table styles and cell styles Use the book feature to join multiple chapters together Generate and update a table of contents and an index Desktop publishers who have taken Adobe InDesign: Introduction (DTOP7988T) or are using InDesign, and who now want to become more profi cient with their skills and master more advanced features. 2 Days 1.2 CEU Tuition $725 January 31 February 1, Washington, DC April 25-26, Washington, DC September 4-5, Washington, DC ADOBE PHOTOSHOP: INTRODUCTION DTOP7769T Learn the powerful, versatile photo manipulation features of Adobe Photoshop. Learn painting and photo editing tools and the capabilities of selections and palettes. Through a series of hands-on projects, learn to use features to select, make image adjustments to, and correct photos. Become familiar with scanning photos and using a digital camera. Perform basic photo corrections such as color adjustment, cropping, and tonal range Work with selections utilizing the Magic Wand, marquee, and lasso tools Create and work with layers Learn to create and edit quick masks Retouch and repair using the clone stamp, healing brush, and patch tools Create a gradient fi ll and format type Graphic designers, editors, communications professionals, and others who wish to produce sophisticated graphics for the Web and for print. Participants should have prior knowledge of Microsoft Windows. 3 Days 1.8 CEU Tuition $895 March 18-20, Washington, DC June 3-5, Washington, DC INFORMATION TECHNOLOGY GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

153 graduateschool.edu/it INFORMATION TECHNOLOGY COLLABORATION SOFTWARE MICROSOFT OFFICE SHAREPOINT DESIGNER 2007: INTRODUCTION INET7102T The ideal course for those who have created intranet sites using Microsoft Windows SharePoint but are ready to do more. Learn how to build sites that emphasize your organization s unique requirements, or create innovative sites that align themselves with your unique brand identity. Use Microsoft SharePoint Designer 2007 to customize your SharePoint sites and build a new sub-site on the services platform. Familiarize yourself with the SharePoint Designer environment Create a new sub-site Add content to a Web page Use cascading style sheets to format a SharePoint site Add basic functionality to Web pages Add SharePoint components to the site Automate business processes with workfl ows SharePoint Web designers and SharePoint solution developers who want to learn to customize SharePoint sites by enhancing the look and feel of a SharePoint site and also to create dynamic pages using Web Parts and workfl ows. 3 Days 1.8 CEU Tuition $1,095 October 16-18, Washington, DC May 20-22, Washington, DC MICROSOFT OFFICE SHAREPOINT DESIGNER 2007: INTERMEDIATE INET8102T After mastering SharePoint s out-of-the-box functionality and designer templates, there is so much more you can do. Learn how to further enhance your site s functionality by incorporating server Web controls, data controls, and customized workfl ow and administration options. Work with ASP.NET forms Work with Data Sources Use SharePoint templates to update existing sites and create new templates Learn some advanced data integration techniques Customize existing workfl ows Learn about administration tools in SharePoint Designer 2007 Entry-level SharePoint solution developers who are currently capable of creating basic SharePoint sites using the out-of-the-box functionality provided by the built-in SharePoint Designer templates, and who now want to extend or create SharePoint sites with functionality by incorporating server Web controls, data controls, customized workfl ow, and administration. Participants should have prior knowledge of Microsoft Offi ce SharePoint as taught in Microsoft Offi ce SharePoint Designer 2007: Introduction (INET7102T). 3 Days 1.8 CEU Tuition $1,095 October 22-24, Washington, DC June 4-6, Washington, DC MICROSOFT OFFICE SHAREPOINT SERVICES 3.0: INTRODUCTION INET7103T The more you use MS Offi ce applications to share information with your co-workers, the more you realize that multiple software applications do not always work well together. Learn how Microsoft Offi ce SharePoint Server 2007 combines the familiar MS Offi ce tools and the latest technology to extend the functionality of all applications into a single environment. Use the Web to share information, no matter where you are or how you access it. Create and edit content in a team site, and also manage your team site. Learn how to log into the SharePoint server and assign permission for users Demonstrate how to add information to a team site Construct and customize a site Organize sub-sites and forms Share information with team members Work with SharePoint sites and a personal site Integrate external data in a SharePoint site Microsoft Offi ce SharePoint Services 3.0 users who need to create, manage, and publish their work and communicate in a collaborative environment. 2 Days 1.2 CEU Tuition $895 August 6-7, Washington, DC October 10-11, Washington, DC February 11-12, Washington, DC April 29-30, Washington, DC August 5-6, Washington, DC INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 151

154 INFORMATION TECHNOLOGY graduateschool.edu/it INFORMATION TECHNOLOGY GEOGRAPHIC INFORMATION SYSTEMS (GIS) INTRODUCTION TO GIS SOFTWARE: ESRI ARCGIS 9.X GIST7000T Learn from an Esri-authorized instructor the basics of the ArcGIS software platform one of the top GIS software platforms used by commercial and government organizations. Gain hands-on experience as you learn how to manage spatial and tabular data, create new data, query and analyze both spatial and database information, and compile fi nal products such as maps and reports. Be familiar with the principal ArcGIS applications used for managing, displaying, and analyzing GIS data Understand GIS concepts as implemented by Esri Be able to perform the core GIS functions using ArcGIS Demonstrate basic GIS project organization and management skills Know principal data sites, sources, types, and search techniques for fi nding data for specifi c projects Be able to apply basic interface customizations to ArcGIS Understand basic competencies with the industry-leading GIS analytical software platform Users with limited competency in GIS software experience. Participants should have prior knowledge of the components of GIS, different data types, and the concept of spatial analysis as taught in Introduction to GIS Technologies (GIST7001T), or extended experience with GIS in industry or academia. 3 Days 1.8 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. INTRODUCTION TO GIS TECHNOLOGIES GIST7001T Learn the components of GIS, different data types and their sources, and the concept of spatial analysis. Come away understanding the fundamentals of the science, key supporting technologies, and prominent organizations in the fi eld. Simulate applying GIS in different disciplines through a series of case studies. Hands-on software exercises expose you to basic tools and GIS principles. Delve into the role that GIS plays in integration with other information technologies, such as enterprise databases and Internet applications. Understand the context of GIS and related technologies Choose the principal GIS functions and components, and demonstrate how they interact to aid in decision-making processes Identify the principal data models used to represent data spatially Compare the diverse ways GIS may be applied to solve problems and inform business processes Know the major geospatial initiatives and organizations that are shaping the role of GIS in society Gain knowledge on spatial data for visualization, query, and analysis Explore Web-based tools and Internet sites pertinent to the technology Anyone new to GIS technology, those who need an updated understanding of the industry, or those who will be managing GIS professionals. Participants need basic computer and Web navigation skills to be successful in this course. 3 Days 1.8 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. INFORMATION SECURITY CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL (CISSP) PREP SRTY9100T CISSP designation has clearly emerged as the pivotal certifi cation in the security fi eld. Learn the broad skill set needed to protect against and defeat hackers. Increase your knowledge of various types of intrusion detection techniques and countermeasures used in building secure, impregnable networks. Get hands-on training in labs designed to simulate what your organization will encounter in the real world and to reinforce the skills discussed throughout the class. Build an organizational security model and understand the processes of risk analysis Apply techniques, technologies, and practices to security features controlling how users and systems communicate and interact Construct and evaluate security models within the scope of security modes of operation Plan for physical security components through facilities management, environmental management, and perimeter management Analyze and perform organizational continuity and disaster recovery practices Articulate the importance of application and systems software developments in security Security offi cers, security specialists, and professionals pursuing certifi cation as a Certifi ed Information Systems Security Professional. 5 Days 3 CEU Tuition $1,945 September 10-14, Washington, DC February 11-15, Washington, DC April 8-12, Washington, DC June 17-21, Washington, DC September 9-13, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

155 graduateschool.edu/it INFORMATION TECHNOLOGY CYBER SECURITY: A TECHNICAL APPROACH SRTY8330T Cyberspace is often considered to be the central nervous system of our country. Our interconnected computers, routers, switches, and cables provide the infrastructure on which all our information travels. An attack on this infrastructure, or the information contained within it, is an attack on an organization s ability to fulfi ll its mission. Explore the threats and vulnerabilities associated with our information network, the current laws and regulations in place to help protect it, and what organizations can do to better protect themselves. Explore the current trend of social networking and cloud computing, and the security ramifi cations from an organizational standpoint. Identify the threats and vulnerabilities associated with networks Learn the strategies employed by computer hackers Identify viruses, Trojan horses, and worms Understand the different attacks: social engineering, password attacks, network attacks, and malicious software Evaluate current trends including cloud computing and social networks and their effect on your organizational security strategy IT professionals seeking to develop experience in the fi eld of information security will benefi t from this course. 4 Days 2.4 CEU Tuition $1,695 August 20-23, Washington, DC February 11-14, Washington, DC June 24-27, Washington, DC August 26-29, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Safeguarding Personally Identifi able Information (SRTY8004A). Visit graduateschool.edu/distance for more information. INFORMATION SECURITY SPECIALIST CERTIFICATION PROGRAM SRTY9999T Are you pursuing a security certifi cation? Get the up-to-date knowledge you need to detect hackers, eradicate a virus, and help your organization win the fi ght against cyber-warfare. Develop platformindependent expertise in securing IT systems. Understand key concepts and build critical core knowledge that gives an ISSC-certifi ed individual the platform-independent expertise required for a sophisticated technical environment. Understand the TCP/IP protocol suite, and perform TCP and IP packets analysis. Learn about data and communication encryption techniques and how to harden network devices and operating systems. Get a practical overview of intrusion detection systems, fi rewalls, and other network security technologies. Discuss advanced offensive and defensive strategies. Learn about offensive operations and receive demonstrations of hands-on hacking techniques. Learn about penetration strategies with real-world examples. Learn about defensive strategies include hardening Web servers, database systems, and operating systems to prevent unauthorized access to or disclosure of sensitive data. Hands-on lab modules include popular commercial and open-source tools. Build a hacker s toolbox which you can bring back to your organization. Develop sound security policies in response to threats against IT systems Perform traffi c analysis under TCP/IP and institute appropriate responses to intrusions Implement hardening and authentication processes on operating systems Understand Virtual Private Networks (VPN) and various encryption schemes for data transfer Recognize Public Key Infrastructure (PKI) with certifi cate authorities as enterprise-level verifi cation systems for fi nancial transactions among computer systems Build a dynamic packet-fi ltering fi rewall, including a state table Participate in penetration-testing exercises utilizing open-source tools, including Nessus Information security personnel pursuing security certifi cation and IT professionals seeking to develop experience in the fi eld of information security. 10 Days 6 CEU Tuition $3,725 July 9-20, Washington, DC September 17-28, Washington, DC February 25 March 8, Washington, DC April 15-26, Washington, DC July 8-19, Washington, DC September 16-27, Washington, DC INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 153

156 INFORMATION TECHNOLOGY graduateschool.edu/it INFORMATION TECHNOLOGY SECURITY+ CERTIFICATION PREPARATION SRTY9031T Gain the knowledge and skills necessary to prepare for and pass the CompTIA Security+ examination (exam number SY0-201). Build on your knowledge of computer hardware, operating systems, and networks as you acquire the specifi c skills required to implement basic security services within your organization s network. Monitor security infrastructure and identify security threats Harden internal systems and services Secure network communications Manage Public Key Infrastructure (PKI) Manage certifi cates Enforce an organizational security policy Network services, network devices, and network traffi c professionals who have networking and administrative skills in Windows-based TCP/ IP networks and familiarity with other operating systems. Participants should have CompTIA A+ and Network+ certifi cations, or equivalent knowledge, and six to nine months experience in networking, including experience confi guring and managing TCP/IP. 5 Days 3 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. CLOUD COMPUTING INTRODUCTION TO CLOUD COMPUTING ARCHITECTURES AND SERVICES ENTR7101T Cloud computing can quickly deliver cost savings and enable a more agile infrastructure. Learn what the cloud is and how to assess the value of the cloud, and see how major vendors are supporting organizations like yours through the cloud. Defi ne cloud computing: its three delivery models and three deployment models Calculate cost savings and cost avoidance fi gures to assess the fi nancial value of cloud computing solutions Understand best practices for cloud computing marketing, including vendors, and be able to tell the difference between cloud service providers and external hosting vendors Explain how cloud computing can lead to a more agile enterprise Executives, IT executives, enterprise architects, capital planners, IT managers, systems architects, systems engineers, business analysts, and anyone else interested in the cloud. 1 Day 0.6 CEU Tuition $995 August 1, Washington, DC February 6, Washington, DC June 5, Washington, DC July 31, Washington, DC DESIGNING CLOUD COMPUTING ARCHITECTURES ENTR8101T Learn how to architect solutions in the cloud. Discover, through hands-on labs, how to architect solutions that meet both your business and disaster recovery needs. Understand and be able to explain the benefi ts of the various cloud computing architectures Demonstrate how cloud computing architectures are designed Describe how cloud computing better prepares an enterprise for disaster recovery and continuity of operations Analyze and explain the benefi ts of application scaling and hybrid design IT managers, enterprise architects, systems architects, and systems engineers. 1 Day 0.6 CEU Tuition $995 August 8, Washington, DC February 13, Washington, DC June 12, Washington, DC August 7, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

157 graduateschool.edu/it INFORMATION TECHNOLOGY IMPLEMENTING SYSTEMS USING CLOUD COMPUTING ARCHITECTURES ENTR8102T Learn about developing solutions in the cloud, and about cloud services providers. Through hands-on labs, use tools like Amazon s Web Services to develop powerful and low-cost solutions. Analyze the programming of cloud computing services to fully reveal and understand the framework behind the various services Explain the various billing methods of cloud service providers, such as pay as you go and block purchasing Defi ne a virtual infrastructure and demonstrate how to build a virtual infrastructure Design and build applications that are cloud-computing-ready IT managers, enterprise architects, systems architects, and systems engineers. 1 Day 0.6 CEU Tuition $995 August 15, Washington, DC February 20, Washington, DC June 19, Washington, DC August 14, Washington, DC SECURING SYSTEMS USING CLOUD COMPUTING ARCHITECTURES ENTR9101T Learn, through hands-on labs, how to construct and secure cloud-based solutions. Learn how to secure systems through the use of encryption, secure architectures, and appropriate use of identify-and-access management approaches. Explain how cloud computing service providers currently secure the cloud Demonstrate how to apply the NIST security risk management assessment framework to cloud computing solutions and how to mitigate the risks identifi ed in the framework Defi ne FedRAMP and its impact on cloud computing in the federal government, and identify gaps that agencies will need to close even with the implementation of FedRAMP Gain an understanding of current security publications, standards, and best business practices that are currently being applied in the public and private sector IT managers, information security managers, information security engineers, enterprise architects, systems architects, and systems engineers. 1 Day 0.6 CEU Tuition $995 August 22, Washington, DC February 27, Washington, DC June 26, Washington, DC August 21, Washington, DC INDUSTRY CERTIFICATION A+ CERTIFICATION 2009 TCOM9996T Receive a comprehensive review of skills and knowledge necessary to earn the CompTIA A+ certifi cation the industry standard for computer support technicians. Enhance your competence in areas such as installation, preventive maintenance, networking, security, and troubleshooting. Learn how to apply troubleshooting techniques and tools to resolve problems. Understand the fundamentals of networking Identify hardware, peripheral, networking, and security components Understand the basic functionality of the operating system Understand basic troubleshooting procedures Practice proper safety procedures Entry-level IT professionals with a recommended 500 hours of hands-on experience in the lab or fi eld. 5 Days 4.2 CEU Tuition $2,195 August 20-24, Washington, DC February 25 March 1, Washington, DC May 6-10, Washington, DC August 19-23, Washington, DC INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 155

158 INFORMATION TECHNOLOGY graduateschool.edu/it INFORMATION TECHNOLOGY ENTERPRISE ARCHITECTURE INTRODUCTION TO ENTERPRISE ARCHITECTURE ENTR7000T Gain an overview of enterprise architecture by reviewing architectural frameworks and approaches, in conjunction with legislative and regulatory requirements, including those published by OMB s Federal Enterprise Architecture Program Management Offi ce (FEA-PMO). This is the initial course in the Certificate of Accomplishment in Enterprise Architecture. Explain the relationship of EA to strategic planning, capital planning and investment control (CPIC), IT security, confi guration management, and system development life cycles (SDLC) Implement an agency enterprise architecture, including an as-is and to-be architecture and a transition plan for migrating from existing to targeted states Understand the fundamental concepts used in developing an as-is and a to-be architecture Comprehend the taxonomy and use of applying different architectural frameworks and approaches Apply underlying principles governing the application of federal enterprise architecture reference models Anyone interested in learning about enterprise architecture, including aspiring and existing enterprise architects; CPIC coordinators; program/ project managers; and IT program, planning, and budget specialists. 3 Days 1.8 CEU Tuition $1,195 July 16-18, Washington, DC October 30 November 1, Washington, DC January 22-24, Washington, DC April 15-17, Washington, DC July 15-17, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Enterprise Architecture Overview (ENTR7011A). Visit graduateschool.edu/distance for more information. SERVICE-ORIENTED ARCHITECTURES COMPONENTS AND SERVICES ENTR8001T Gain a general overview of the application and use of service-oriented architectures (SOA) in the context of EA. Address the identifi cation, scope, and reuse of services (and components) not only in this context but also relative to business processes and data. This course is part of the Certificate of Accomplishment in Enterprise Architecture. Identify and scope services (and components) for reuse across the enterprise Effectively leverage the FEA Service Component Reference Model (SRM) to develop a targeted architecture within your organization Link services to business processes appropriately Evaluate the feasibility of introducing and implementing a service-oriented architecture into your environment Understand how UML, IDEF0, and BPMN can be used to identify services and associated requirements Enterprise, solutions, and technical architects, and program/project managers with an understanding of enterprise architecture and associated FEA requirements. 2 Days 1.2 CEU Tuition $995 July 26-27, Washington, DC November 14-15, Washington, DC January 31 February 1, Washington, DC April 25-26, Washington, DC July 25-26, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

159 graduateschool.edu/it INFORMATION TECHNOLOGY TECHNICAL ARCHITECTURES ENTR8002T Gain knowledge needed to help you meet FEA Technical Reference Model (TRM) requirements. Develop technical standards and specifi cations, including security standards. Improve organizational compliance with selected standards by gaining skills in confi guration management. This course is part of the Certificate of Accomplishment in Enterprise Architecture. Create enterprise-wide technical standards consistent with requirements specifi ed in the FEA TRM Develop associated security standards in concert with requirements specifi ed in OMB Circular A-130 Link technical standards and specifi cations to identifi ed agency FEA TRM service components Link technical standards and specifi cations to agency IT portfolios and assets Incorporate standards requirements in procurement clauses to better ensure consistent confi guration management across the enterprise Monitor agency compliance with specifi ed technical standards via confi guration management Work closely with IT security and program components in developing an enterprise-wide security trust model within which security standards are specifi ed for implementation within specifi ed boundaries Learn the concept of security trust profi les and how they can best be leveraged within your organization Enterprise, solutions, and technical architects, and IS and technical managers having an understanding of enterprise architecture and associated FEA requirements. 2 Days 1.2 CEU Tuition $995 July 30-31, Washington, DC November 19-20, Washington, DC February 4-5, Washington, DC April 29-30, Washington, DC July 29-30, Washington, DC DATA ARCHITECTURES ENTR8003T Gain an overview of how to implement an effective data management program. Study data architectures and data architecture frameworks, and learn approaches to implement them. Explore the key concepts of the FEA Data Reference Model (DRM) and associated data management functions. This course is part of the Certificate of Accomplishment in Enterprise Architecture. Explain the development of data architectures in support of key business objectives Create a DRM implementation strategy Understand the fundamentals of enterprise data management to maintain data architectures Understand how to manage data as a national asset Enterprise, solutions, and technical architects; IS and technical managers; and database managers and administrators who have an understanding of enterprise architecture and associated FEA requirements. 2 Days 1.2 CEU Tuition $995 August 1-2, Washington, DC November 26-27, Washington, DC February 6-7, Washington, DC May 1-2, Washington, DC July 31 August 1, Washington, DC APPLIED ENTERPRISE ARCHITECTURE: AFFECTING STRATEGIC CHANGE ENTR9002T In this capstone course, engage in an applied, problem-solving group exercise to develop a working enterprise architecture that can be effectively leveraged to support the business of an agency. After developing as-is and to-be architectures, and associated transition and sequencing plans, devise the accompanying EA communications and governance strategies to facilitate the development and maintenance of the EA. Address change management issues in conjunction with strategies of resource realignment through your participation in a group project that integrates major principles of this certifi cate program. This course is part of the Certificate of Accomplishment in Enterprise Architecture. Create an actionable EA program Leverage an EA to demonstrate a return on investment for proposed business solutions Understand the role of the enterprise architect in leading change and introducing sustainable solutions Demonstrate compliance with federal mandates Learn how to select an EA toolset Practicing enterprise and solutions architects, business partners, and technologists with a general understanding of enterprise architecture and associated FEA requirements. 3 Days 1.8 CEU Tuition $1,195 August 13-15, Washington, DC November 5-7, Washington, DC May 14-16, Washington, DC August 12-14, Washington, DC INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 157

160 INFORMATION TECHNOLOGY graduateschool.edu/it CAPITAL PORTFOLIO PLANNING, IMPLEMENTING, MAINTENANCE, AND MANAGEMENT PROJ7998T Manage your legacy and investment capital portfolios more effi ciently to achieve organizational strategic objectives while controlling costs. Gain an understanding of gap analysis and market research relative to the development of both capital plans and business cases. Learn how to conduct risk-adjusted net present value benefi t/cost analyses and how to prioritize investments relative to budget constraints and opportunity costs. This course is part of the Certificate of Accomplishment in Enterpr ise Architecture. CPIC coordinators, program and IT project managers, contracting offi cer s technical representatives (COTRs), budget analysts, enterprise architects, and confi guration managers. 3 Days 1.8 CEU Tuition $1,195 July 16-18, Washington, DC August 6-8, Washington, DC November 5-7, Washington, DC May 6-8, Washington, DC July 15-17, Washington, DC August 5-7, Washington, DC RELATED CLASSROOM COURSE: You may also be interested in Project Management for IT: Application and Integration (PROJ7602T) on page 207. INFORMATION TECHNOLOGY More effectively manage both legacy and investment capital portfolios; incorporate risk in benefi t/cost analyses; defi ne requirements to address identifi ed gaps Prioritize investments, both within and between portfolios, based on budget constraints Incorporate prioritized investments in EA transition and sequencing plans Leverage earned value management to effectively manage capital investments Effectively inventory and document all major agency capital assets for capital planning purposes Associate organizational components and assigned/responsible organizational managers to respective legacy portfolios Populate OMB s Exhibit 300 from summary data extracted from a business case Relate identifi ed capital assets to the strategic objectives they support Identify gaps that could preclude an agency from meeting its strategic objectives; defi ne requirements to address identifi ed gaps GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

161 graduateschool.edu/it INFORMATION TECHNOLOGY When you need something different... Rely on us. Budgets may be tightening, but offering professional training at your location can actually save you money. Spend your organization s resources on learning, instead of travel and hotels. Online options are also available. graduateschool.edu/custom INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 159

162 Enterprise Architecture Certificate of Accomplishment COURSE OF STUDY Enterprise architecture is a blueprint for modernization. The Certificate of Accomplishment in Enterprise Architecture is designed for current and prospective enterprise architects, as well as interested technologists and business specialists, to include skills to implement viable cost-effective enterprise architecture within their organization. Participants gain the knowledge to serve as effective change agents for enhancing intra- and interagency communications, streamlining business processes and eliminating duplication of services, and facilitating data sharing for effective decision making across the enterprise and across government at large. Introduction to Enterprise Architecture (ENTR7000T) is the introductory course for those who have little or no experience in EA. All participants are required to take the introductory course to pursue the rest of the certificate program. Participants should take Applied Enterprise Architecture: Affecting Strategic Change (ENTR9002T) as the last course in the sequence because of the final project executed in this class. Participants have three years to complete the program. Learn more about this certificate program at graduateschool.edu/ea. REQUIRED INTRODUCTORY COURSE Introduction to Enterprise Architecture ENTR7000T 1.8 CEU INFORMATION TECHNOLOGY REQUIRED COURSES May be taken in any order. Service-Oriented Architectures Components and Services ENTR8001T 1.2 CEU Technical Architectures ENTR8002T 1.2 CEU Data Architectures ENTR8003T 1.2 CEU Capital Portfolio Planning, Implementing, Maintenance, and Management PROJ7998T 1.8 CEU FINAL CAPSTONE COURSE Applied Enterprise Architecture: Affecting Strategic Change ENTR9002T 1.8 CEU Apply for a certificate program online at graduateschool.edu/certificates GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

163 Project Management Certificate of Accomplishment COURSE OF STUDY Graduate School USA s Certificate of Accomplishment in Project Management provides a thorough preparation for current project managers and those wishing to enter the field. Participants complete one of three basic courses that include IT project management specialization. Following the basic course, participants take five intermediate, core courses that address key knowledge areas and project management processes, plus one elective. Individuals must complete the program in three years. REQUIRED COURSES Recommended as First Course Core Courses (select 5) Project Management PGMT7005D 2.4 CEU 24 PDU OR Project Management for IT: Application and Integration PGMT7005A 2.4 CEU 24 PDU OR Project Communications Management PROJ8294D 1.4 CEU 14 PDU Project Cost Management PROJ8292D 1.4 CEU 14 PDU Project Quality Management PROJ8296D 1.4 CEU 14 PDU Project Risk Management PROJ8293D 1.4 CEU 14 PDU Project Scope Management PROJ8299D 1.4 CEU 14 PDU Project Time Management PROJ8291D 1.4 CEU 14 PDU Project Management (Distance Education) PGMT7005A 2.4 CEU ELECTIVE COURSES (SELECT 1) Advanced COR Workshop ACQI9008D 40 CPE Comprehensive COR Workshop ACQI7523D 40 CPE Contracting Officer s Representative Course ACQI7222D 40 CPE Construction Contracting for CORs ACQI8006D 0.6 CEU Earned Value Management (Distance Education) PROJ8500A 0.6 CEU Leading Teams and Groups TDEV8200D 1.8 CEU Managing a Project with Your Team PROJ8202D 14 PDU Microsoft Project 2007 PROJ7990T 1.8 CEU Microsoft Project 2007 (Distance Education) PROJ7590A 1.8 CEU Negotiating Techniques MGMT9104D 1.2 CEU PMP Exam Preparation (Distance Education) PROJ8395A 5.6 CEU 56 PDU Preparing for the PMP Examination PROJ8295D 1.4 CEU 14 PDU Apply for a certificate program online at graduateschool.edu/certificates. OR A core course not previously taken INFORMATION TECHNOLOGY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 161

164 Leadership and Management Graduate School USA delivers competency-based leadership and management training in the functional areas that reflect leadership roles in organizations: individual performers, managers, supervisors, and executives. The curriculum has been intentionally designed to meet the needs of diverse learners. Skills are enhanced by providing practical tools and strategies to achieve a higher level of performance through: Leadership and Management Training Certificate Programs Long-Term Leadership Development Programs Senior-Level Seminars Assessments The Center for Leadership and Management recognizes that leadership begins with individuals and their contributions to their organizations. Our courses and programs cultivate leaders through training, assessment, and career development. Our higher-performing employees successfully lead organizations in meeting their mission-driven goals. Senior-level seminars prepare seasoned leaders to facilitate change consistent with the organization s strategy. Training is delivered in a variety of formats through a blended interactive learning environment. The use of assessments plays a critical role in developing individuals and targeting training. Graduate School USA s premier 360-degree feedback assessment, the Leadership Effectiveness Inventory, supports career development planning and is foundational to all long-term leadership development programs. In addition to the Leadership Effectiveness Inventory, other assessments such as the Myers-Briggs Type Indicator and FIRO-B are available to support specific organizational training initiatives. All leadership and management curricula can be customized to meet specific organizational goals and objectives. For the most current list of related distance education courses, please visit graduateschool.edu/relatedcourses. LEADERSHIP AND MANAGEMENT SECTION CONTENTS TRANSITION COURSES Leadership Skills for Non-Supervisors (ADMB7006D) Preparing to Lead in the 21st Century (MGMT9020D) Introduction to Supervision (SUPV7001D) Introduction to Management (MGMT7099D) Introduction to Organizational Learning (LEAD8000L) SKILL COURSES LEADERSHIP Leadership Essentials (MGMT7020D) Leadership Challenge (LEAD8010L) Leading Change (MGMT7201D) Leadership Communication (MGMT8112D) From Peer to Leader: Successfully Navigating the Transition (MGMT7125D) Facilitator Workshop (TDEV8120D) SKILL COURSES PERFORMANCE Accountability All Around (SUPV7019D) Generation Shift: The Emerging Federal Workforce (MGMT8199D) Emotionally Intelligent Leaders (LEAD8007L) The Power of Infl uence over Authority (MGMT7120D) Coaching Skills for Today s Leaders (MGMT9002D) Mentoring Skills (MGMT7006D) Strategic Planning for Government Organizations (MGMT9200D) Systems Thinking (LEAD8100L) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

165 SECTION CONTENTS (CONTINUED) SKILL COURSES TEAMS Jump-Starting High-Performing Teams: The Fundamentals (TDEV7021D) Leading Teams and Groups (TDEV8200D) Managing a Virtual Workforce (MGMT9013D) Telework: A Manager s Perspective (MGMT9021D) SKILL COURSES PROBLEM SOLVING/DECISION MAKING Decision Making and Problem Solving (MGMT8102D) Negotiating Techniques (MGMT9104D) STANFORD ADVANCED PROJECT MANAGEMENT PROGRAM Converting Strategy into Action (PROJ9510D) Mastering the Project Portfolio (PROJ9517D) Managing without Authority (PROJ9515D) Leading Effective Teams (PROJ9513D) Leveraging the Customer Relationship (PROJ9514D) Financial Mastery for Projects (PROJ9511D) Mastering the Integrated Program (PROJ9516D) Strategic PMO Projects to Enterprise (PROJ9519D) Leadership for Strategic Execution (PROJ9512D) FRANKLINCOVEY COURSES Achieving Your Highest Priorities (MGMT8921D) Execution in Government: Great Leaders, Teams, and Results (LEAD8924L) Leading Government at the Speed of Trust (MGMT8920D) The 7 Habits for Highly Effective Government Executives Signature Program (LEAD8925L) The 7 Habits for Highly Effective Public Managers (MGMT8923D) Working at the Speed of Trust in the Government Environment (MGMT8922D) LONG-TERM LEADERSHIP DEVELOPMENT Aspiring Leader Program (LEAD7210L) New Leader Program (NLED7300L) Executive Leadership Program (ELPG9000L) Executive Potential Program (EPPG8400L) SENIOR-LEVEL COURSES AND SEMINARS Executive Survival Skills (EXEC9911L) Leading People (EXEC9912L) Managing for Results (EXEC9913L) Washington Executive Seminar (EXEC9904L) Writing ECQ Statements (EXEC9100L) Congressional Operations Workshop (CFPG9200L) Systems Thinking (LEAD8100L) ASSESSMENT TOOLS Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B ) (EVAL0103L) Leadership Effectiveness Inventory (EVAL0113L) Myers-Briggs Type Indicator (EVAL0123L) CORE COMPETENCIES FOR LEADERS AND MANAGERS TEAM LEADER CERTIFICATE PROGRAM SUPERVISOR CERTIFICATE PROGRAM MANAGER CERTIFICATE PROGRAM LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 163

166 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader LEADERSHIP AND MANAGEMENT TRANSITION COURSES LEADERSHIP SKILLS FOR NON-SUPERVISORS ADMB7006D Gain the respect and support of others by learning essential leadership skills. Master handling different personality types, delegating effectively, overcoming confl ict without making enemies, and building stronger, more successful teams. Identify and assess the characteristics and styles of effective leaders Learn about the role of power in effective leadership and building work relationships Identify how to more effectively communicate and resolve confl icts in the workplace Understand the dynamics of change and what s needed to transition from technical expert into roles that require leadership Identify common fear factors associated with leadership, and learn how to overcome fear and build confi dence Individuals who lead others, offi ce coordinators, and other, non-supervisory employees who want to improve their leadership skills. 2 Days 1.2 CEU Tuition $695 July 9-10, San Antonio, TX July 12-13, Washington, DC July 17-18, San Francisco, CA July 24-25, Kansas City, MO August 1-2, Boston, MA August 2-3, Washington, DC August 7-8, Cincinnati, OH August 20-21, Washington, DC August 22-23, Seattle, WA August 22-23, Atlanta, GA September 6-7, Washington, DC September 10-11, Washington, DC September 13-14, Albuquerque, NM September 20-21, Washington, DC September 24-25, Chicago, IL October 11-12, Washington, DC November 7-8, Washington, DC November 26-27, Washington, DC December 4-5, San Antonio, TX January 9-10, Seattle, WA February 4-5, Washington, DC February 21-22, Philadelphia, PA February 26-27, Dallas, TX March 6-7, San Diego, CA March 11-12, Washington, DC March 26-27, Atlanta, GA April 3-4, Rock Island, IL April 11-12, Washington, DC April 17-18, Denver, CO April 29-30, Washington, DC May 7-8, Baltimore, MD May 22-23, Washington, DC May 29-30, Las Vegas, NV May 29-30, Washington, DC June 4-5, Virginia Beach, VA June 12-13, Washington, DC June 13-14, St. Louis, MO June 18-19, New Orleans, LA June 26-27, Washington, DC July 1-2, Washington, DC July 8-9, San Antonio, TX July 16-17, San Francisco, CA July 23-24, Kansas City, MO July 31 August 1, Boston, MA August 5-6, Washington, DC August 6-7, Cincinnati, OH August 8-9, Atlanta, GA August 19-20, Washington, DC August 21-22, Seattle, WA September 5-6, Washington, DC September 9-10, Washington, DC September 12-13, Albuquerque, NM September 19-20, Washington, DC September 23-24, Chicago, IL EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Leadership Skills for Non-Supervisors (ADMB7506A). Visit graduateschool.edu/distance for more information. PREPARING TO LEAD IN THE 21ST CENTURY MGMT9020D Gain a fundamental understanding of leadership and an increased awareness of your own leadership capacities. Receive opportunities to experience personal leadership while building skills in self-awareness and critical thinking. Discover how to integrate a leadership mind-set into your everyday activities and how to approach situations in a collaborative and self-directed manner. Describe the fundamental state of leadership Assess personal leadership readiness and capacities Identify everyday leadership opportunities and choices Identify personal leadership development strategies Individuals who want to explore their leadership capacity and learn how to build leadership into their everyday activities. 2 Days 1.2 CEU Tuition $795 September 24-25, San Antonio, TX February 11-12, Washington, DC February 20-21, Philadelphia, PA March 26-27, San Francisco, CA June 19-20, Denver, CO September 23-24, San Antonio, TX GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

167 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT INTRODUCTION TO SUPERVISION SUPV7001D Learn solid supervisory techniques in our fl agship course. Discover strategies to supervise employees while exploring the latest trends in the federal workforce. Learn the basics of coaching, delegation, communication, and motivation, and discover the necessary ingredients to understand your new role. Demonstrate your interpersonal skills and decisiveness Build effective groups or teams Successfully transition to a supervisory position Recognize the big 10 most common problems facing government supervisors Provide feedback that motivates employees Delegate work confi dently and manage employee performance Manage a diverse workforce Defi ne and meet customer expectations Identify staff training needs Government professionals who are about to become supervisors, new supervisors, and managers or team leaders will benefi t the most from this course. Experienced supervisors can also update their leadership competencies. A recommended follow-up course is Federal Human Resources Management for Supervisors and Managers (PMGT7102D). 5 Days 3 CEU Tuition $1,395 July 9-13, Washington, DC July 23-27, Washington, DC July 23-27, Denver, CO July 30 August 3, San Diego, CA August 6-10, Chicago, IL August 6-10, Atlanta, GA August 13-17, Washington, DC August 20-24, San Francisco, CA September 10-14, Washington, DC September 24-28, Philadelphia, PA September 24-28, Washington, DC September 24-28, Albuquerque, NM October 29 November 2, Washington, DC November 26-30, Washington, DC December 3-7, Denver, CO December 10-14, Washington, DC January 7-11, Washington, DC January 28 February 1, Washington, DC February 11-15, Washington, DC February 25 March 1, Las Vegas, NV March 11-15, Washington, DC March 25-29, Kansas City, MO April 1-5, Virginia Beach, VA April 8-12, San Antonio, TX April 15-19, Baltimore, MD April 22-26, Washington, DC May 6-10, Washington, DC May 13-17, Cincinnati, OH May 20-24, Washington, DC June 3-7, San Francisco, CA June 10-14, Atlanta, GA June 17-21, Washington, DC June 24-28, Boston, MA July 8-12, Washington, DC July 15-19, New Orleans, LA July 22-26, Washington, DC July 29 August 2, San Diego, CA August 5-9, Atlanta, GA August 12-16, Washington, DC August 19-23, San Francisco, CA August 26-30, Chicago, IL September 9-13, Washington, DC September 16-20, Albuquerque, NM September 23-27, Philadelphia, PA September 23-27, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Fundamentals of Supervision (SUPV7101N). Visit graduateschool.edu/distance for more information. RELATED CLASSROOM COURSE: You may also be interested in Federal Appropriations Law (FINC7100D) on page 94. INTRODUCTION TO MANAGEMENT MGMT7099D Cross the threshold into a key government position with the knowledge acquired in this comprehensive training for new and prospective managers. Learn about the four seemingly daunting challenges managers face, and explore, through a variety of experiential and developmental tools, how to handle them. Learn exciting concepts such as the Pygmalion effect, the CTEC (characterize, target, evaluate, and celebrate) coaching process, the discipline of refl ection, the Trump vs. Gandhi power model, and the art of persuasion. OPM s leadership competencies are at the heart of this course, and a detailed self-assessment is provided to guide you on the path of further development. Balance competing interests of the multiple work units for which you are responsible Delegate to and empower others whose expertise differs from yours Coach and facilitate the work of your direct reports Build broad networks of trusting relationships with your direct reports, bosses, peers, and stakeholders New managers, participants in management development programs, current supervisors, and prospective managers interested in developing strong management knowledge and skills. 5 Days 3 CEU Tuition $1,395 July 9-13, Washington, DC August 6-10, Washington, DC September 17-21, Washington, DC October 22-26, Washington, DC January 28 February 1, Washington, DC March 4-8, Atlanta, GA April 29 May 3, Washington, DC June 17-21, San Diego, CA July 8-12, Washington, DC August 5-9, Washington, DC September 16-20, Washington, DC LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 165

168 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader LEADERSHIP AND MANAGEMENT INTRODUCTION TO ORGANIZATIONAL LEARNING LEAD8000L Acquire a strong foundation in the core competencies required for building learning organizations. Discover new tools and methods while focusing on leadership practices and disciplines. Assess your role in creating a work climate that encourages learning and quality performance. The program provides the opportunity to work on both an organizational and a personal level. Create high-performance teams that can cut across functional stovepipes Refl ect, think systematically, and lead honorably Identify the changes required of you as a leader to help your organization achieve its goals Crystallize a personal vision for the work group as a fi rst step to building exceptional teams Apply the principles of systems thinking and organizational learning Employees and managers in leadership positions who want to strengthen their ability to create high-performance teams that learn. 3 Days 1.8 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (202) or completing the inquiry form at graduateschool.edu/quote. SKILL COURSES LEADERSHIP LEADERSHIP ESSENTIALS MGMT7020D Unlock your ability to lead effectively with this in-depth course. Learn the difference between leading and managing; explore proven techniques to communicating effectively; think strategically; and move from a reactive environment to a proactive one. Apply principles and styles of leadership Practice risk and confl ict management Empower and delegate to others Effectively set goals Supervisors, managers, branch chiefs, division heads, and professionals in infl uential positions. 3 Days 1.8 CEU Tuition $975 July 10-12, Washington, DC July 16-18, Albuquerque, NM July 24-26, San Diego, CA July 30 August 1, Washington, DC August 13-15, Las Vegas, NV August 21-23, St. Louis, MO August 29-31, Hilton Head, SC September 5-7, Washington, DC September 17-19, Philadelphia, PA September 18-20, Seattle, WA September 24-26, Denver, CO September 24-26, Washington, DC October 2-4, Dallas, TX October 29-31, Washington, DC December 4-6, Las Vegas, NV December 10-12, Washington, DC January 23-25, San Antonio, TX January 28-30, Washington, DC February 12-14, San Francisco, CA February 12-14, Virginia Beach, VA February 26-28, Washington, DC March 12-14, New Orleans, LA April 2-4, Washington, DC April 23-25, San Francisco, CA May 1-3, Washington, DC May 21-23, Atlanta, GA May 21-23, Washington, DC June 4-6, Chicago, IL June 10-12, Washington, DC June 18-20, Boston, MA June 25-27, Baltimore, MD July 9-11, Washington, DC July 15-17, Albuquerque, NM July 23-25, San Diego, CA July 29-31, Washington, DC August 6-8, San Antonio, TX August 13-15, Las Vegas, NV August 20-22, St. Louis, MO August 28-30, Hilton Head, SC September 4-6, Washington, DC September 16-18, Philadelphia, PA September 17-19, Seattle, WA September 23-25, Washington, DC September 25-27, Denver, CO RELATED DISTANCE EDUCATION COURSE: You may also be interested in Your Personal Brand (LEAD8010A). Visit graduateschool.edu/distance for more information GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

169 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT LEADERSHIP CHALLENGE LEAD8010L Leadership is about how leaders mobilize others to want to get extraordinary things done. Jim Kouzes and Barry Posner The Leadership Challenge is the solution for you if you want to become the very best leader in every aspect of your life. This workshop is about the practices leaders use to transform values into actions, visions into realities, obstacles into innovations, and risks into rewards. Based on the research of award-winning and best-selling authors Jim Kouzes and Barry Posner, the course explores the Five Best Practices of Exemplary Leadership identifi ed through their research. Through assessment and energizing and engaging learning opportunities, you not only go places you have never been before, but you are also able to take others with you in the future. Identify your leadership strengths and areas for improvement Communicate your fundamental values and beliefs Inspire others to share a common vision Focus efforts on aligning key values and beliefs Build collaboration, teamwork, and trust Strengthen the ability of others to excel Recognize the accomplishments of others Apply the Five Best Practices of Exemplary Leadership to a current organizational challenge Individuals who want to explore and expand their leadership competence and capability. 2 Days 1.2 CEU Tuition $1,145 September 6-7, Washington, DC March 4-5, Washington, DC June 17-18, Washington, DC September 5-6, Washington, DC LEADING CHANGE MGMT7201D Gain the knowledge and skills you need to help shape the future of your organization. Explore various tools for understanding and facilitating change, and strategies for managing and shaping change. Discover the endless possibilities in exercising true leadership. Assess your leadership role in the continuing change process Prepare your organization for improved performance by exercising your skills as a confi dent change agent Plan and implement organizational change initiatives strategically and systematically Develop strategies to support both near- and long-term plans for achieving required organizational change Identify priorities and opportunities for your individual development Supervisors, managers, branch chiefs, division heads, team leaders, and professionals in infl uential positions. 5 Days 3 CEU Tuition $1,695 August 13-17, San Francisco, CA August 20-24, Philadelphia, PA September 17-21, Dallas, TX March 18-22, San Diego, CA April 29 May 3, Washington, DC June 3-7, Denver, CO August 12-16, San Francisco, CA August 19-23, Philadelphia, PA September 16-20, Dallas, TX RELATED DISTANCE EDUCATION COURSE: You may also be interested in Enabling Organizational Change (LEAD9001A). Visit graduateschool.edu/distance for more information. LEADERSHIP COMMUNICATION MGMT8112D Become the leader who people want to follow. Focus on one of the most crucial competencies of a good collaborative leader: strong communication. Learn to connect with people to build trust and loyalty, to use emotional intelligence to build rapport, how to bridge and leverage cultural and generational distances, and how to use these skills to reach consensus, build teams, and develop better workers. Defi ne leadership communication in the 21st century Analyze the importance of strong leadership communication as a core competency of an effective, collaborative leader Practice strategies for better listening, connecting, building trust and consensus, bridging generational differences, and using emotional intelligence Learn how to use the community-centered perspective of Web 2.0 as a powerful communications tool Discuss crisis and change communications Supervisors, managers, branch chiefs, division heads, and professionals in infl uential positions, as well as people aspiring to these positions. 2 Days 1.2 CEU Tuition $795 December 6-7, Washington, DC May 20-21, Washington, DC June 20-21, New Orleans, LA August 13-14, San Diego, CA LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 167

170 LEADERSHIP AND MANAGEMENT FROM PEER TO LEADER: SUCCESSFULLY NAVIGATING THE TRANSITION MGMT7125D Address the changing relationship dynamics inherent in supervising former peers, and learn specifi c techniques and strategies for success. Learn to develop new, appropriate relationships with former peers, establish new guidelines and rules of engagement, and leverage previous relationships. Build and cultivate a new network of workplace peers to ensure success. Recognize the changing responsibilities and relationships associated with becoming a supervisor Develop new and appropriate relationships with former peers Establish guidelines and rules of engagement for working with former peers Leverage the relationship with former peers to ensure success in your new position Understand proper supervisory roles and responsibilities Build and cultivate a new network of workplace peers FACILITATOR WORKSHOP TDEV8120D Keep meetings, group discussions, and other activities organized and on schedule. Develop your own style of facilitation by learning group dynamics and strategic management of decision making and problem solving. Discover time-tested techniques for managing confl ict, methods of intervention, and effective listening and feedback. Contract for the role of facilitator Use groups for cooperative problem solving Facilitate selected group problem-solving processes Effectively respond to a variety of common meeting problems Diagnose stages of team development and how teams function Understand and describe adult education principles Observe and utilize interpersonal and group dynamics to enhance group processes Use practical guidelines to give/receive constructive feedback, build consensus, and practice effective listening Gain insight as to how personality types of the facilitator and members affect communication and group life graduateschool.edu/leader RELATED CLASSROOM COURSES: You may also be interested in: Managing Workforce Diversity (EEOP7001D) on page 78. Sexual Harassment Prevention for Supervisors (EEOP0011D) on page 79. EEO for Supervisors and Managers (EEOP8101D) on page 79. Time Management (ADMB7028D) on page 26. LEADERSHIP AND MANAGEMENT Supervisors and managers who have recently been promoted within their agencies. 6 Hours 0.6 CEU Tuition $545 May 10, Atlanta, GA June 20, Seattle, WA August 9, Philadelphia, PA September 4, Dallas, TX Managers, supervisors, team leaders, human resources management professionals, and others who want to learn how to facilitate complex human interactions in a group setting. Some experience working with groups would be helpful. 4 Days 2.4 CEU Tuition $1,145 July 16-19, Washington, DC August 20-23, Washington, DC October 9-12, Washington, DC January 14-17, Washington, DC January 29 February 1, Philadelphia, PA April 30 May 3, San Francisco, CA June 18-21, Denver, CO July 15-18, Washington, DC August 19-22, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

171 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT SKILL COURSES PERFORMANCE ACCOUNTABILITY ALL AROUND SUPV7019D Implement accountability that works by building a commitment to results! The accountability cycle is a three-stage process supported by a specifi c, clear agreement. The attitudes or mind-sets you choose at each project stage are critical to project success. Be accountable and own the results, whether successful or not, without fault or blame. Marshal the combined power of responsibility, empowerment, and accountability in achieving successful project results and increased professional growth. Defi ne a responsibility mind-set according to the Accountability That Works model Complete a Clear Agreement Form Identify strategies for overcoming common barriers to task completion Complete a Looking Back Form when results are not 100 percent successful Discuss how to hold others accountable for results Any individual who wants to learn a methodical approach to achieve successful project results and increased professional development. 1 Day 0.6 CEU Tuition $545 March 7, Washington, DC GENERATION SHIFT: THE EMERGING FEDERAL WORKFORCE MGMT8199D As veterans and boomers exit from the federal workforce, every agency seems to be exploring the best ways to pass the torch to the next generation of federal employees. In the midst of this transition, Generations X and Y strive to demonstrate their readiness for increased responsibility and leadership roles. This half-day workshop explores the critical questions that are shaping our future: Who are the generations and what are their unique contributions to the workforce? What are the current challenges facing the federal sector? What are some of the potential solutions and success stories for knowledge transfer? Learn the unique characteristics and qualities that each generation brings to the workplace Understand the trends and challenges that encompass this generational shift Learn best practices being implemented by agencies to recruit and retain new personnel; capture and transfer knowledge from one generation to the next; and develop succession planning strategies Human resources personnel, training offi cers, chief learning offi cers, agency leaders, supervisors, and other stakeholders involved with the recruitment and retention of new talent. 4 Hours 0.3 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. EMOTIONALLY INTELLIGENT LEADERS LEAD8007L Effective leaders come in all shapes and sizes, but a common characteristic is a high degree of what psychologists call emotional intelligence. Research indicates that not only is emotional intelligence more important than technical skills or traditional cognitive skills in shaping leadership effectiveness, but also that an organization s success is directly related to the emotional intelligence level of its leaders. As the working environment continues to change, emotional intelligence skills become increasingly important in determining who succeeds and who fails. This course helps participants assess, develop, and apply the emotional intelligence competencies required for a position of leadership. Describe the concept of emotional intelligence and how it relates to successful leadership performance Cultivate emotional intelligence in your organization Develop a specifi c action plan for applying emotional intelligence in the workplace Utilize emotional intelligence to make more well-informed decisions Employees and managers in leadership positions who wish to strengthen their ability to become emotionally intelligent leaders and develop the skills of emotional intelligence in others. 2 Days 1.2 CEU Tuition $895 September 24-25, Washington, DC January 31 February 1, Washington, DC April 8-9, Washington, DC June 20-21, Washington, DC September 23-24, Washington, DC RELATED DISTANCE EDUCATION COURSE: You may also be interested in Developing Emotional Intelligence (LEAD8500A). Visit graduateschool.edu/distance for more information. LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 169

172 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader THE POWER OF INFLUENCE OVER AUTHORITY MGMT7120D Great leaders leverage their power and authority to infl uence others. While authority and power may lead to compliance, infl uence, a more powerful force, leads to commitment. Discover the key elements associated with infl uencing others the strategic use of power, motivating your employees, and building and nurturing trust. Defi ne infl uence and power Practice infl uential communication skills Identify assertive, non-assertive, and aggressive responses Implement assertive responses in case examples Elegantly give and receive criticism Provide ideas and feedback effectively Apply infl uence skills in career development Supervisors, managers, and leaders at all levels who want to create change within their organization. 1 Day 0.6 CEU Tuition $545 February 14, Washington, DC March 5, San Francisco, CA June 6, Washington, DC COACHING SKILLS FOR TODAY S LEADERS MGMT9002D Coaching is an essential skill for leaders at all levels. Learn to develop productive employees and build effective teams. Review various coaching methods to motivate others, capitalize on their strengths, and build trust that will foster growth. Learn how to give constructive feedback, maximize coaching opportunities, and avoid common pitfalls. Identify the characteristics of a good coach Conduct a coaching session Provide constructive feedback Break down barriers to action Supervisors, managers, and leaders at all levels who want to become more effective coaches. This course is also recommended for anyone responsible for building teams or work groups. 1 Day 0.6 CEU Tuition $545 July 19, Philadelphia, PA September 25, Washington, DC November 1, Washington, DC March 1, Washington, DC March 12, Atlanta, GA May 30, Washington, DC July 18, Philadelphia, PA September 24, Washington, DC MENTORING SKILLS MGMT7006D Explore the specifi c roles, critical skills, and key principles that support a successful mentoring experience. Discover strategies for developing an effective learning partnership, and learn how to write a mentoring contract, conclude a relationship, and avoid problems that can destroy the partnership. Assess your mentoring skills and developmental needs Establish a mentoring program or enhance the current program Identify key principles and understand how to develop skills that support successful mentoring experiences Current or aspiring mentors or anyone who is interested in establishing a mentoring program. 1 Day 0.6 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. LEADERSHIP AND MANAGEMENT GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

173 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT STRATEGIC PLANNING FOR GOVERNMENT ORGANIZATIONS MGMT9200D Establish a solid framework with strategic planning, lessons learned from Government Performance and Results Act (GPRA) implementation, and practical guidance to meet your organization s challenges. Discover how to develop and use mission statements and strategic and performance plans to achieve measurable results. Bridge the gap between strategic planning and the budget process, and learn how the management scorecard is linked to GPRA. Explain the entire strategic planning process Establish a strategic plan that puts into action your mission and goals, providing concrete measurable results that matter to your organization and its customers Develop your strategic plan in conformance to the federal government model under the GPRA legislation Build your organizational skills through an enhanced ability to think and act strategically Individuals responsible for developing and implementing strategic-planning initiatives. 3 Days 1.8 CEU Tuition $975 July 17-19, Washington, DC August 29-31, Washington, DC September 17-19, Albuquerque, NM January 23-25, Washington, DC March 19-21, San Francisco, CA April 8-10, Washington, DC May 20-22, Washington, DC July 16-18, Washington, DC August 27-29, Washington, DC September 24-26, Albuquerque, NM RELATED CLASSROOM COURSE: You may also be interested in Performance-Based Acquisition (ACQI8002D) on page 51. SYSTEMS THINKING LEAD8100L Find out how your organization really works and gain insight into tackling workplace issues through systems thinking. This intensive two-day program develops systems thinking skills for everyday use. By learning the vocabulary for communicating about systems, casual diagramming techniques, and the use of systems archetypes in practical settings, you can assist work teams with complex problems and design appropriate interventions. Describe the cause-and-effect dynamics of performance and phenomena (good and bad) Apply the vocabulary and diagramming techniques for using systems thinking in practical workplace problem solving and analysis Apply the systems archetypes and tools to your own workplace challenges Anyone interested in gaining insight into workplace issues through systems thinking. 2 Days 1.2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (202) or completing the inquiry form at graduateschool.edu/quote. SKILL COURSES TEAMS JUMP-STARTING HIGH- PERFORMING TEAMS: THE FUNDAMENTALS TDEV7021D Learn the essential skills for establishing healthy group dynamics and developing a strong team. Whether you are a team leader or team member, this highly interactive two-day course gives you the skills for effective team performance. Bring this course on-site to train your entire team costeffectively. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Identify the characteristics of high-performing teams Analyze the behavioral differences that exist within the team Identify the advantages of working in a team environment Understand the four stages of team development Examine the change process: resistance to change, critical roles, and skills needed during the transition Understand the importance of a team charter in building a common understanding of the team s purpose Identify the top 10 needs important in the task and maintenance dimensions of team functioning Know how to best design your team to improve performance Managers, team leaders and members, and work groups who want to establish healthy group dynamics. Attend this session with or without your team members. 2 Days 1.2 CEU Tuition $795 July 9-10, Washington, DC July 30-31, San Antonio, TX September 13-14, Washington, DC April 2-3, Philadelphia, PA April 23-24, Washington, DC June 20-21, Orlando, FL Jump-Starting High-Performing Teams: The Fundamentals, continued on page 172. LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 171

174 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader Jump-Starting High-Performing Teams: The Fundamentals, continued from page 171. July 1-2, Washington, DC July 30-31, San Antonio, TX September 9-10, Washington, DC RELATED CLASSROOM COURSE: You may also be interested in Working in Multicultural Teams (COMM7048D) on page 30. LEADING TEAMS AND GROUPS TDEV8200D Acquire the knowledge and skills you need to be an outstanding team/group leader. Bring your team/group to a higher level by confi dently managing tasks and motivating members to be the best they can be. This course is part of the Certificates of Accomplishment in Federal Human Resources Management and part of the Certificate of Accomplishment in Project Management. Defi ne team leader roles and responsibilities Identify team mission, goals/tasks, and roles Make the most of different styles of behavior Explain how to lead a virtual team effectively Explain effective leadership models Evaluate team/group performance Managers and leaders of task forces, teams, or work groups. This course is also ideal for anyone who is responsible for building and facilitating teams. 3 Days 1.8 CEU Tuition $975 EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Leading Teams and Groups (TDEV8500A). Visit graduateschool.edu/distance for more information. RELATED CLASSROOM COURSES: Auditors will want to take Team-Developed Audit Reports (AUDT9601G) on page 138. Also see Jump-Starting High-Performing Teams: The Fundamentals (TDEV7021D) on page 171 for a basic course in team skills, and Leadership Essentials (MGMT7020D) on page 166 or Leadership Skills for Non-Supervisors (ADMB7006D) on page 164 for introductory courses in leadership. LEADERSHIP AND MANAGEMENT July 18-20, Washington, DC July 30 August 1, Dallas, TX August 13-15, Washington, DC September 10-12, San Diego, CA September 12-14, Washington, DC November 14-16, Washington, DC January 28-30, Washington, DC March 5-7, Philadelphia, PA March 26-28, Seattle, WA April 9-11, Washington, DC April 30 May 2, Las Vegas, NV May 1-3, Washington, DC May 7-9, Atlanta, GA June 10-12, Washington, DC June 25-27, Denver, CO July 17-19, Washington, DC July 29-31, Dallas, TX August 12-14, Washington, DC September 4-6, Washington, DC September 10-12, San Diego, CA GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

175 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT MANAGING A VIRTUAL WORKFORCE MGMT9013D Many of today s supervisors and managers must manage a workforce of teleworkers, contractors, remote team members, and others they do not see on a daily basis. Contingency planning requires the ability to continue managing when employees can no longer use the offi ce. This course teaches managers how to manage remote workers successfully without sacrifi cing performance or control. Discover the requirements of the Telework Enhancement Act of 2010, also known as Public Law , and discuss the challenges of implementing those requirements. Recognize the similarities in managing on-site and virtual employees, and learn tips for managing virtual teams. Discover helpful resources, including links to online tools, for use back at the offi ce. You leave this course one step closer to implementing a successful program to manage a virtual workforce. When delivered at an agency s location, the course may be customized to include aspects of the agency s workforce polices and collective bargaining agreements, and agency-specifi c scenarios. Use new management techniques with remote workers Build virtual teams Manage teleworkers successfully Identify work that can be done remotely Identify jobs that lend themselves to telework Supervisors and managers of eligible telecommuters, off-site employees, or other geographically dispersed staff who work in a boundaryless offi ce. Leaders of virtual teams may also benefi t from this session. 1 Day 0.6 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. TELEWORK: A MANAGER S PERSPECTIVE MGMT9021D Engage in a four-hour workshop designed to motivate and equip managers to initiate telework agreements. Discover the requirements of the Telework Enhancement Act of 2010, also known as Public Law , and discuss the challenges of implementing those requirements. Recognize the similarities in managing on-site and off-site employees, and learn tips for managing teams through a successful telework program. Analyze position descriptions and employee characteristics to assess suitability for telework, and explore real-life team scenarios. Discover helpful resources, including links to online tools, for use back at the offi ce. You leave this course one step closer to implementing a successful telework program. When delivered at an agency s location, the course may be customized to include aspects of the agency s telework policy and collective bargaining agreements, and agency-specifi c scenarios. List several solutions that overcome potential telework challenges and learn how telework can assist in achieving the agency mission Learn the strategies used by effective managers and how those skills do not differ whether managing on-site employees or those that telework Know how to determine which positions/duties and employees are well-suited for telework Discover where to locate and utilize telework resources as well as practical tools to implement telework and evaluate employees Telework managers are the primary audience. For on-site delivery, Graduate School USA recommends that the agency s telework coordinator participate as well. 4 Hours 0.3 CEU Tuition $345 July 26, Washington, DC September 6, Washington, DC May 2, Washington, DC July 25, Washington, DC September 5, Washington, DC EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Telework: A Manager s Perspective (MGMT9021A). Visit graduateschool.edu/distance for more information. LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 173

176 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader LEADERSHIP AND MANAGEMENT SKILL COURSES PROBLEM SOLVING/ DECISION MAKING DECISION MAKING AND PROBLEM SOLVING MGMT8102D Learn strategies to improve the impact of your decisions. Learn how to evaluate the possible outcomes of various decisions. Increase your productivity and gain confi dence as you learn a variety of decision-making strategies and how to resolve problems constructively. Improve the quality of the decision making of your group and in your organization Understand and effectively manage the traps of decision making Manage groupthink Promote inquiry as a productive communication mode Use tools to get required data to solve problems and support decisions Managers, supervisors, team leaders, and members of any group, or individuals who are involved in decision-making or problem-solving processes. 2 Days 1.2 CEU Tuition $795 August 13-14, Washington, DC September 6-7, Dallas, TX February 20-21, San Diego, CA June 11-12, Washington, DC July 23-24, Denver, CO August 15-16, Washington, DC September 5-6, Dallas, TX RELATED CLASSROOM COURSES: You may also be interested in Conducting Quality Analysis for Decision Support (FINC9150D) on page 105, Critical Thinking (ADMB8146D) on page 23, Decision Support: Building New Analytical Skills (FINC8120D) on page 106, and Problem Solving (ADMB8129D) on page 25. NEGOTIATING TECHNIQUES MGMT9104D Learn to create win-win situations and improve work relationships with colleagues, employees, customers, and others. Focus on issues of negotiation, including using multiple strategies and applying the no-fault formula, interestbased methods, and empathy in the negotiation process. This course is part of the Certificate of Accomplishment in Project Management. Differentiate among negotiation, mediation, and arbitration principles and techniques Assess the confl ict management styles of others Use proven strategies to improve work relationships and sell your ideas to others Apply principle-centered negotiation techniques in the workplace Employees who want to improve their ability to successfully negotiate everyday situations. 2 Days 1.2 CEU Tuition $695 July 12-13, Washington, DC August 9-10, San Francisco, CA August 30-31, Dallas, TX September 24-25, Washington, DC January 24-25, Washington, DC February 12-13, Philadelphia, PA March 12-13, Washington, DC April 15-16, Washington, DC May 29-30, Seattle, WA July 1-2, Washington, DC August 13-14, San Francisco, CA August 29-30, Dallas, TX September 26-27, Washington, DC RELATED CLASSROOM COURSE: You may also be interested in Performance-Based Acquisition (ACQI8002D) on page 51. FRANKLINCOVEY COURSES ACHIEVING YOUR HIGHEST PRIORITIES MGMT8921D When people s daily activities align with their highest priorities, they perform better and achieve more. This FranklinCovey program gives you the ability to help co-workers master skills of planning so their time is spent on tasks that really matter. Reduce stress, balance work and life priorities, and master information management. Apply a goal-setting process that gets results Focus daily with a reliable planning system Achieve balance and renewal to avoid burnout Gain control of competing demands Reduce stress by eliminating low-priority activities and distractions All individuals who want to learn practical skills to gain control of competing demands to perform better and achieve more. 1 Day 0.6 CEU Tuition $545 July 19, Washington, DC August 9, San Francisco, CA September 25, Washington, DC March 28, Chicago, IL April 5, Washington, DC April 18, Philadelphia, PA May 9, San Francisco, CA July 18, Washington, DC August 6, San Francisco, CA September 24, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

177 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT EXECUTION IN GOVERNMENT: GREAT LEADERS, TEAMS, AND RESULTS LEAD8924L Connect with other public sector leaders to meet critical objectives in an age of increased transparency. More than just training, this FrankinCovey program, Execution in Government, enables you to inspire and build credibility. Defi ne clear objectives and plan an effi cient path to success. Create a place where people want to stay and contribute their best effort, helping government achieve its critical priorities. Build infl uence and trust, and link the work to agency goals. Align execution, talent, core work processes, and customer feedback. Execution in Government: Great Leaders, Teams, and Results helps leaders discover how to: inspire trust and build credibility with their people defi ne a clear and compelling purpose create and align systems of success unleash the talents and energy of a winning team Leaders spend their efforts creating a place where people want to stay and contribute their best effort, time and time again, helping your organization achieve its most critical priorities. Build trust and infl uence with others Defi ne the team s purpose and job to be done Create a strategic link between the work of the team and the goals of the organization Connect the work of the team to the organization s economic model Align the four essential systems of execution, talent, core work processes, and customer feedback Individuals at the GS levels. 3 Days 1.8 CEU Tuition $1,195 July 25-27, San Francisco, CA October 22-24, Washington, DC May 13-15, Washington, DC July 23-25, San Francisco, CA LEADING GOVERNMENT AT THE SPEED OF TRUST MGMT8920D Trust troubles hurt productivity and increase costs. This training engages leaders in the real work of identifying and closing trust gaps. Participants learn to build trust and accelerate growth, innovation, and execution. Use the Language of Trust as a critical cultural lever in your agency. This FrankinCovey program covers the 5 Waves of Trust: Self-Trust Relationship Trust Organizational Trust Market Trust Societal Trust Leaders come away with an understanding of how trust affects personal ability to achieve results, as well as how trust affects the overall success of the organization. Doing business at the speed of trust dramatically lowers costs, speeds up results, and increases infl uence. Branch chiefs, managers, supervisors, and team leaders who want to build trust and accelerate growth, innovation, and execution by understanding how trust affects their personal ability to achieve results. Choose to make building trust an explicit goal of your work Learn how others perceive their trustworthiness from their own personal tq Report Understand the real, measurable Trust Taxes you might be paying without realizing Change Trust Taxes to Trust Dividends, which are the benefi ts that come from growing relationships of trust Begin using the Language of Trust as an important cultural lever 2 Days 1.2 CEU Tuition $795 July 19-20, Washington, DC October 3-4, Washington, DC April 17-18, Washington, DC May 29-30, San Francisco, CA July 18-19, Washington, DC THE 7 HABITS FOR HIGHLY EFFECTIVE GOVERNMENT EXECUTIVES SIGNATURE PROGRAM LEAD8925L Consider the impact when only a third of an organization s workers possess individual work goals, have a plan, and strive to improve their personal performance. This world-class FranklinCovey seminar strengthens the ability of executives and leaders. Learn how to take initiative Develop a mission, vision, and values within your organization Learn how to balance key priorities Improve interpersonal communication Learn how to leverage creative collaboration Apply principles for achieving a balanced life Individuals at the GS levels. 3 Days 1.8 CEU Tuition $1,195 July 16-18, Washington, DC July 15-17, Washington, DC LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 175

178 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader THE 7 HABITS FOR HIGHLY EFFECTIVE PUBLIC MANAGERS MGMT8923D It takes an exceptional manager to unleash the potential of the team and write a new story of enduring success. The FranklinCovey model equips participants to unleash the full potential of team members and frees them to make their best contribution. Managers learn confl ict resolution, prioritization, performance management, trust, accountability, and execution. Using the 7 Habits as a framework, this tools- and competencyoriented program helps managers develop the skills to solve the management challenges they face every day. Improve resourcefulness and encourage associates to take initiative Defi ne and make contributions Prioritize work around the most important goals Manage performance using the Win-Win Performance Agreement tool Give constructive feedback to employees Surface best ideas and solutions Develop teams and individual employees WORKING AT THE SPEED OF TRUST IN THE GOVERNMENT ENVIRONMENT MGMT8922D When individuals trust each other, communication and productivity are improved and costs go down. This FrankinCovey course helps individual contributors identify and address trust gaps. Discover how to communicate transparently with peers and managers, keep commitments, and improve internal customer service. Increase personal credibility Increase trust with key stakeholders Exhibit behaviors that increase trust Create an environment of high trust that will increase creativity, innovation, and a greater commitment to achieving results Employees and team members who want to enhance relationships to communicate more effectively with peers and managers, and keep commitments to improve internal customer service work. LONG-TERM LEADERSHIP DEVELOPMENT ASPIRING LEADER PROGRAM LEAD7210L This program is designed to provide individuals at the GS 4-6 levels with a foundation for understanding and practicing core leadership skills and competencies that are essential to the success of an organization. This program is delivered over two weeks in Washington, DC. Program components include: Self-assessment Engaging learning activities Interagency exposure Exposure to leadership at all levels Individual and group activities Enhance understanding of the fundamental competencies as outlined under the Executive Core Qualifi cations Identify strategies for career success Expand networking opportunities Develop a Career Action Plan LEADERSHIP AND MANAGEMENT Managers and leaders interested in attaining a solid foundation in essential management competencies. 2 Days 1.2 CEU Tuition $795 July 26-27, Washington, DC August 6-7, San Francisco, CA September 19-20, Chicago, IL September 27-28, Washington, DC February 20-21, San Francisco, CA March 7-8, Washington, DC June 18-19, Philadelphia, PA July 25-26, Washington, DC August 20-21, San Francisco, CA September 18-19, Chicago, IL September 26-27, Washington, DC 1 Day 0.6 CEU Tuition $795 August 8, San Francisco, CA August 14, Philadelphia, PA September 26, Washington, DC March 4, Washington, DC April 30, San Francisco, CA May 16, Chicago, IL August 13, Philadelphia, PA August 27, San Francisco, CA September 25, Washington, DC Motivated self-starters at the GS 4-6 levels. 2 Months 6 CEU Tuition $2,225 For more information, visit graduateschool.edu/clm or contact the Center for Leadership and Management at (202) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

179 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT NEW LEADER PROGRAM NLED7300L By providing assessment, experiential learning, and individual development opportunities, the New Leader Program (NLP), a six-month leadership development experience, develops future public service leaders. The program is open to public service employees at the GS 7-11 levels who have high potential for leadership or have recently entered leadership positions. Individuals should be nominated for this program based on their potential and motivation to complete all requirements and participate fully in all components of this intensive six-month program. Program components include: Customized Leadership Development Plan 360-degree feedback assessment Three one-week residential training sessions 30-day developmental assignment Shadowing assignment Senior-level management interviews Identify leadership strengths and developmental needs Communicate more effectively Demonstrate greater profi ciency in a variety of Executive Core Competencies Grow as a leader through a personalized leadership development plan Create a personalized framework for practicing leadership Federal employees at the GS 7-11 levels who wish to develop and enhance their leadership potential. EXECUTIVE LEADERSHIP PROGRAM ELPG9000L Ensure your future as a manager by enrolling in the Executive Leadership Program (ELP). This nine-month program, with an emphasis on leading people, provides training and developmental experiences for individuals at the GS levels through experiential learning and individual developmental opportunities. These activities are supported by classroom instruction and activities provided during the four residential sessions. Program components include: 360-degree feedback assessment Leadership Development Plan One 60-day developmental work assignment One shadowing assignment Five executive interviews Management readings Experiential team project and presentation Working with a mentor Community service Self-assess and develop both strengths and areas for growth Map career goals and objectives Apply styles and principles of leadership Utilize effective leadership models to lead teams High-potential federal employees at the GS levels. 9 Months 13.6 CEU 3 Credits Tuition $4,645 EXECUTIVE POTENTIAL PROGRAM EPPG8400L The Executive Potential Program (EPP) is a 12-month nationwide leadership development program that provides the training and developmental experiences necessary for high-potential GS employees moving into executive leadership positions. The curriculum consists of four one-week intensive residential sessions. The program focuses on individual development needs and leadership skills, action learning teams, project identifi cation, and project planning. Additional sessions concentrate on the following ECQs: Leading Change, Leading People, Managing for Results, and Building Coalitions/ Communications. A key component of this program includes an emphasis on best practices in leadership. Typically, all of the residential sessions are held outside of Washington, DC. Develop innovative solutions to solve organizational problems Create a personal and organizational vision of leadership, and lead others to accept the vision Appreciate the importance of continuous learning as the cornerstone of leadership growth and success Solidify strategic partnerships Mentor and motivate others Federal employees at the GS levels. 6 Months 9.8 CEU 3 Credits Tuition $3,295 For more information, visit graduateschool.edu/clm or contact the Center for Leadership and Management at (202) For nomination and other information, visit graduateschool.edu/clm or contact the Center for Leadership and Management at (202) Months 13.6 CEU 3 Credits Tuition $6,795 For nomination and other information, visit graduateschool.edu/clm or contact the Center for Leadership and Management at (202) LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 177

180 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader LEADERSHIP AND MANAGEMENT SENIOR-LEVEL COURSES AND SEMINARS EXECUTIVE SURVIVAL SKILLS EXEC9911L Address the theoretical and practical aspects of leadership essential for survival in today s changing environment. Examine how the leader s attitude, values, and beliefs infl uence organizational performance. Analyze your critical-thinking/decision-making processes and apply strategies to improve them. Learn to be resilient, overcome setbacks, and avoid career derailment in the rapidly changing, high-pressure environment of executive leadership. Balance competing demands from superiors and those you supervise Systematically analyze organizational problems Strategically plan agency and organizational change initiatives Apply effective leadership styles Assess the learning capacity of your organization Individuals at the GS levels, participants in Agency Candidate Development Programs, and SES members seeking additional or refresher training. 3 Days 1.8 CEU Tuition $1,595 September 10-12, Washington, DC December 3-5, Washington, DC March 4-6, Washington, DC June 3-5, Washington, DC September 3-5, Washington, DC LEADING PEOPLE EXEC9912L Develop insight into critical leadership behaviors and learn how to adapt them to the needs of your organization through this highly interactive seminar. Explore the Executive Core Qualifi cation (ECQ) Leading People and the fundamental leadership competencies. Examine trust and integrity as the foundations for leadership while learning to maximize performance. Also explore the dynamics of team leadership and how to create a Culture of Greatness, through coaching and empowerment. Apply strategies to build and lead effective teams based on individual strengths Resolve confl ict by applying a variety of confl ict management styles Leverage diversity and foster inclusion in the workplace Develop and communicate a vision for workforce motivation Use coaching and effective strategy implementation to maximize organizational performance Individuals at the GS levels, participants in Agency Candidate Development Programs, and SES members seeking additional or refresher training. 3 Days 1.8 CEU Tuition $1,595 August 6-8, Washington, DC November 14-16, Washington, DC February 25-27, Washington, DC May 29-31, Washington, DC July 29-31, Washington, DC MANAGING FOR RESULTS EXEC9913L Today s federal leaders are expected to plan for and measure performance to demonstrate that the agencies and programs they manage are viable and achieving results. Learn strategies to achieve measurable performance gains in your organization. Explore organizational issues affecting performance measurement, the balanced scorecard, accountability, entrepreneurial approaches to improvement, and how to manage stakeholder expectations. Map strategic planning goals to organizational results Identify more effective performance measures Identify entrepreneurial approaches for continuous improvement and accomplishing organizational objectives Describe the principles of the balanced scorecard and how they can be applied to your agency Better manage stakeholder expectations Individuals at the GS levels, participants in Agency Candidate Development Programs, and SES members seeking additional or refresher training. 3 Days 1.8 CEU Tuition $1,595 September 17-19, Washington, DC November 26-28, Washington, DC March 11-13, Washington, DC June 10-12, Washington, DC September 16-18, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

181 graduateschool.edu/leader WASHINGTON EXECUTIVE SEMINAR EXEC9904L WRITING ECQ STATEMENTS EXEC9100L LEADERSHIP AND MANAGEMENT CONGRESSIONAL OPERATIONS WORKSHOP CFPG9200L Focus on the Executive Core Qualifi cation (ECQ) Building Coalitions, placing an emphasis on the competencies External Awareness, Political Savvy, Infl uencing/negotiating, and Oral Communication. In this two-week, non-residential program, participants engage in individual and group activities, exercises, simulations, and presentations, taking advantage of the Washington location to gain insight into activities on Capitol Hill. The Washington Executive Seminar focuses on the political aspects of serving as a senior executive in the federal government. Faculty includes former House staffers, political appointees, and senior executives from GAO, OMB, and other federal agencies. Seminar topics change to refl ect current administration initiatives. Analyze administrative policy decisions and the factors that infl uence them Apply strategies to manage critical relationships between Congress, federal oversight bodies, and the agency senior executive Identify strategies for agency advocacy and brand management through media relations Build coalitions and network to exercise infl uence within and outside the agency Describe keys for success in Public-Private Partnerships Apply career management strategies Individuals at the GS levels, participants in Agency Candidate Development Programs, and SES members seeking additional or refresher training. 10 Days 6 CEU Tuition $3,725 July 16-27, Washington, DC February 4-15, Washington, DC July 22 August 2, Washington, DC Review the history and requirements of the Senior Executive Service, with a focus on policies, procedures, and the application process. Use OPM s general guidelines for writing Executive Core Qualifi cation (ECQ) statements to gain an understanding of the competencies that comprise each ECQ. You are guided through a selfassessment and will write ECQ statements with the assistance of a coach. Describe the structure of the SES and how you gain access to it Apply basic guidelines for writing your Executive Core Qualifi cation statements Identify the competencies and tasks that comprise the leadership effectiveness framework Describe development resources to gain additional experience with specifi c Executive Core Qualifi cations Federal employees at the GS levels considering or in the process of applying to the Senior Executive Service. 2 Days 0.6 CEU Tuition $795 September 13-14, Washington, DC March 18-19, Washington, DC June 13-14, Washington, DC September 12-13, Washington, DC Receive a comprehensive review of Congress, its culture, and the legislative process. With your new knowledge, you will gain a deeper respect for and understanding of Congress and the impact it has on organizations at a variety of levels. Explain the leadership and organization of Congress, as well as the political forces that shape legislation Understand how congressional committees and fl oor procedures affect how a bill becomes a law Discuss the roles of personnel and committee staff Explain how the media, special interests, and money infl uence policy formation Supervisors, managers, and executives in the federal government who need to both infl uence congressional decisions and understand the impact that those decisions have on their organizations. 3 Days 1.8 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (202) or completing the inquiry form at graduateschool.edu/quote. LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 179

182 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader LEADERSHIP AND MANAGEMENT SYSTEMS THINKING LEAD8100L Find out how your organization really works and gain insight into tackling workplace issues through systems thinking. This intensive two-day program develops systems thinking skills for everyday use. By learning the vocabulary for communicating about systems, casual diagramming techniques, and the use of systems archetypes in practical settings, you can assist work teams with complex problems and design appropriate interventions. Describe the cause-and-effect dynamics of performance and phenomena (good and bad) Apply the vocabulary and diagramming techniques for using systems thinking in practical workplace problem solving and analysis Apply the systems archetypes and tools to your own workplace challenges Anyone interested in gaining insight into workplace issues through systems thinking. 2 Days 1.2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (202) or completing the inquiry form at graduateschool.edu/quote. STANFORD ADVANCED PROJECT MANAGEMENT PROGRAM CONVERTING STRATEGY INTO ACTION PROJ9510D An organization or agency doesn t just naturally evolve from being project-driven to being focused and successful with projects that consistently execute business strategies. This foundation course in the Stanford Advanced Project Management Program delineates and demonstrates what it takes to bring about this evolution enabling you to identify specifi c areas of focus for transforming your own organization. The course provides a solid introduction to the full range of approaches and emerging concepts for aligning project initiatives with strategic objectives. You are introduced to critical steps that are examined in depth in the succeeding program sessions. Appreciate organizational complexity and the challenges of strategy execution Analyze strategy execution through the use of a systems model: the Strategic Execution Framework (SEF) Apply SEF concepts to pinpoint and address your organizational execution challenges Determine approaches to improve organizational alignment Develop action plans for achieving improved organizational performance Executives, senior managers, experienced project managers, PMO managers, and functional managers seeking to leverage their organization s managerial and technical expertise to the greatest strategic advantage through a project-centric perspective. Project managers who participate in the course are expected to have signifi cant experience in that role. This may include formal training and education in project management. 3 Days 2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. MASTERING THE PROJECT PORTFOLIO PROJ9517D Mastering the Project Portfolio provides a complete methodology for project selection, prioritization, and oversight plus mentoring in how to resolve real-world implementation concerns facing government leaders. Managing a portfolio of projects involves much more than just watching all the pieces. If your organization relies on project work to achieve its strategic and business objectives, you need to be sure that you re investing in the right projects, giving those projects the right resources, and getting them completed at the right time. Examine how a strategic framework and metrics are vital to success, and learn to align your projects with your business strategies. Apply the portfolio management process through a dynamic multipart case study. This core course in the Stanford Advanced Project Management curriculum teaches proven process-based portfolio management tools and techniques. Concepts are presented and reinforced through lectures, demonstrations, structured exercises, and group laboratories. Implement portfolio management from the ground up Link portfolio management to successful strategic execution Organize and charter a team for overseeing the portfolio management process Extract strategic intent from business documents Apply a step-by-step process for selecting projects based on their ability to advance the organization s strategies Recognize the role that effective team dynamics plays in making important project selection decisions Graphically organize complex project information to assist in the portfolio optimization process Apply practical skills using off-the-shelf software tools to begin implementing Project Portfolio Management GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

183 graduateschool.edu/leader Project and program managers whose efforts are linked with strategically critical initiatives. Middle and senior-level managers who are involved in organizational strategic planning and the subsequent launching of programs and projects to implement strategic decisions. 3 Days 2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. MANAGING WITHOUT AUTHORITY PROJ9515D How do you succeed when you have a tough project, tougher customers, a nearly impossible deadline, plus valuable team members who are being given other priorities, others who aren t delivering as agreed, functional managers who aren t meeting key resource commitments everything but the authority to get people to do what needs to be done? This course provides you with skills that top-rated problem solvers employ to achieve project, program, and portfolio success. This highly interactive course demonstrates effective leadership techniques including how to infl uence decisions, gain commitments, hold people accountable, and address performance problems and provides plenty of practice in using them. Concepts and skills are reinforced through fi lmed enactments demonstrating both how and how not to handle diffi cult situations. Group discussions, role rehearsals, and simulations also give participants hands-on experience in applying new approaches to problems faced every day on the job. This course is an elective in the Stanford Advanced Program Management curriculum. Read the politics in your PM environment Develop long-term strategies for infl uencing others Address performance problems with people who don t report to you Deal with angry customers, partners, employees, and managers Build your credibility Project, program, and portfolio managers, as well as functional managers, senior-level managers, human resources professionals, organizational development professionals, and agency executives everyone who must infl uence others to perform for success. 3 Days 2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. LEADERSHIP AND MANAGEMENT LEADING EFFECTIVE TEAMS PROJ9513D Leading Effective Teams gives managers an opportunity to step back and acquire the strategic perspective they need to conquer the vast initiatives of their organization. It is no easy task to lead a team whose members span organizational lines, geographical boundaries, cultures, and even languages; whose backgrounds, skill sets, and personalities differ radically; and whose priorities and levels of commitment vary greatly. The challenges are compounded when the team must work asynchronously across time zones and continually address changing contingencies and concerns. Drawing on research on highperformance teams whose leaders attained success, Leading Effective Teams demonstrates how to avoid breakdowns and how to achieve breakthroughs. Participants acquire the ability to unleash a team s potential by applying proven approaches to communication, coordination, collaboration, and confl ict management. Leading Effective Teams is expressly designed to develop effectiveness in leading complex project and program initiatives. This course is an elective in the Stanford Advanced Program Management curriculum. Assess your team s effectiveness and identify opportunities for performance improvement Cultivate a team culture that encourages collaboration and innovation Understand and effectively manage the dynamics of team interactions, including confl ict Overcome distance challenges by optimizing established best practices for distributed teams Maximize the contributions of temporary and externally based team members Leading Effective Teams is designed for anyone, at any level in the organization, who is charged with achieving results by providing effective leadership to a complex team effort in a challenging operational environment. It will especially benefi t leaders of geographically distributed teams and teams whose compositions fl uctuate or extend beyond the organization s boundaries. 3 Days 2 CEU Leading Effective Teams, continued on page 182. LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 181

184 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader LEADERSHIP AND MANAGEMENT Leading Effective Teams, continued from page 181. Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. LEVERAGING THE CUSTOMER RELATIONSHIP PROJ9514D This course helps develop skills in managing customer relationships, whether internal or external, and across gender, cultural, and generational boundaries. Balancing customer satisfaction with your own organization s priorities, values, and goals presents its own set of challenges. In Leveraging the Customer Relationship, learn proven communication and negotiation techniques for handling the challenging dynamics of customer interaction. Practice proven communication and negotiation techniques to improve customer relationships, and discover exactly how successful salespeople increase business opportunities. You ll fi nd out how you can be most effective at balancing competing objectives, facilitating decision making, and ensuring customer satisfaction. Leveraging the Customer Relationship focuses on customer relationship management. This course is an elective in the Stanford Advanced Program Management curriculum. Build customer satisfaction and loyalty without compromising your organization s profi tability Diagnose different causes of customer behavior Understand customers with different communication styles Manage customer relationships across generational, gender, and cultural boundaries Sell ideas, products, and services, both internally and externally Negotiate for mutual gain This course is designed for all project managers, project team members, and senior-level project management professionals who interact directly with internal or external customers or manage others who interact with internal or external customers and contractors. 3 Days 2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. FINANCIAL MASTERY FOR PROJECTS PROJ9511D With Financial Mastery for Projects, you achieve a deeper understanding of the relationship between your organization s fi nancial outcomes and the decisions you make as a portfolio, program, or project manager. This is an elective course in the Stanford Advanced Project Management curriculum. Financial Mastery for Projects helps you see projects as investments that enable the execution of your organization s strategy. You receive a high-level understanding of fi nancial statements and of how programs and projects create new products, processes, and services that directly affect those statements. Gain insight into how a project s products and performance affect revenue recognition, profi tability, and cash fl ow for the organization as a whole. Learn how to analyze the value of programs and projects throughout their life cycles using discounted cash fl ow and similar analysis. Be prepared to take the necessary actions to improve a project s fi nancial performance. Leave the course understanding the relationships among strategy, fi nance, and program and project management, and able to assess alternative options using discounted cash fl ow analysis and related fi nancial tools. Understand how managing portfolios, programs, and projects relates to organizational fi nancial performance Understand how the Strategic Execution Framework relates to fi nancial performance Read and understand critical information from selected organizational fi nancial statements Assess organizational performance using selected fi nancial ratios Conduct discounted cash fl ow (DCF) analyses of project costs over the project s life cycle Organize and analyze various alternative project scenarios Incorporate project benefi ts into the overall management of a program or project GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

185 graduateschool.edu/leader This course is designed to benefi t non-fi nancial managers, including executives, senior managers, functional managers, program managers, and project managers. 3 Days 2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. MASTERING THE INTEGRATED PROGRAM PROJ9516D Mastering the Integrated Program presents a unique set of management skills for identifying and assessing the myriad of interfaces and relationships affecting your programs. Participants acquire proven techniques for initiating, defi ning and organizing, planning, tracking and managing, and closing out programs of any type and size. Particular attention is given to techniques for managing the project interfaces that are crucial to program success. The concepts presented in Mastering the Integrated Program are reinforced through demonstrations, structured exercises, and group laboratories. Participants apply the program management process through a dynamic multi-part case study that has been tailored to suit technical and non-technical attendees alike. By the end of the third day, each participant has gained hands-on experience in techniques that are immediately applicable in managing program teams. Mastering the Integrated Program teaches process-based program management skills. It does not focus on product management or fi nancial techniques. Each participant receives a Program Management Process Guide providing a practical fi ve-step process for effectively managing an integrated program. Automated tools are discussed but not used in the class. However, all the techniques and processes introduced can be applied using any of the leading software tools available in the market. This course is an elective in the Stanford Advanced Program Management curriculum. LEADERSHIP AND MANAGEMENT Representatives of all functional disciplines benefi t from learning the methodologies presented in Mastering the Integrated Program. The course is particularly recommended for actual or potential program managers and for all the managers and professionals who have a stake in or directly contribute to program success. 3 Days 2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. Internalize fundamental issues that interfere with successful program execution Manage the critical agreement structure with diverse program stakeholders Contend for constrained organizational resources in complex global environments Systematically plan and execute critical program processes to understand, align, translate, and deliver expected outcomes for customers, sponsors, partners, and staff Establish an adaptive program subculture emphasizing accountability while valuing the diverse representation on the team LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 183

186 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader LEADERSHIP AND MANAGEMENT STRATEGIC PMO PROJECTS TO ENTERPRISE PROJ9519D Learn the wide range of proven approaches and emerging concepts for aligning engagements, programs, and projects with an organization s strategic objectives. With a strategic project management offi ce (SPMO), you can enable the effective implementation of organizational strategy through engagements, portfolios, programs, and projects. This elective course combines the latest research from Stanford with the world of practical strategy execution. This course provides proven techniques for creating SPMOs to support the achievement of your organization s strategic objectives. Students create a strategic project management offi ce for each of three complex, global case studies during the course. On the fi nal day, the class conducts an innovative simulation of various real-world scenarios for each of the case studies with realtime changes to the business environment. Answer why an SPMO may be needed for complex programs and projects Defi ne what an SPMO is and the activities it may perform that cannot be done as well elsewhere in the organization, especially as an agent of change Determine the best SPMO design, given your desired outcomes, demands, and needs, and how to best implement it Assess the political environment, identify forces that support (or thwart) effective SPMO operation, and navigate them successfully Provide, as needed, a consistent SPMO framework across an enterprise or agency Determine how to leverage your SPMO practice for greater impact on the organization and its strategy Address typical real-world challenges in running an SPMO in government, and apply practices learned during a reality dive simulation This course is designed for managers of program managers and project managers, program managers and managers of large projects, project offi ce directors and staff, and functional managers. This course helps you recognize what is working and what else can be done to ensure that your SPMOs create value by enabling the achievement of your organization s strategic objectives. We strongly recommend completing the curriculum s Converting Strategy into Action (PROJ9510D) before taking this course. 3 Days 2 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. LEADERSHIP FOR STRATEGIC EXECUTION PROJ9512D As the capstone course in the Stanford Advanced Project Management curriculum, this course addresses the crucial role that leadership plays in achieving better organizational performance in today s dynamic global environment. Organizations stand or fall on their ability to execute strategy effectively. Has your company already tried implementing initiatives like Six Sigma, Balanced Scorecard, ERP, JIT, TQM, CMM, BPM, CRM, OPM3, or other spoonfuls of management alphabet soup without seeing effective results? Perhaps your long-term strategies aren t getting the sustained leadership that they need to succeed because of the urgencies of day-to-day business. Leadership for Strategic Execution is an intensive, threeday course that helps develop skills in critical areas of providing leadership to teams of people who translate strategy into effective results. The concepts presented are reinforced through simulations, videos, demonstrations, structured exercises, and group laboratories. You obtain a clear understanding of the leadership role and how best to use it strategically. You learn how you can be an effective leader, whether for making strategic decisions, translating strategy, assessing risk, establishing sponsorship, or managing change within your organization. Leave the course and the program with an in-depth appreciation for the critical context leaders must provide to create the optimum level of performance through portfolio, program, and project management. This course is designed for all professionals who are responsible for strategic management: mid- to senior-level managers, project, program, and portfolio managers, and team members GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

187 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT Apply a framework of strategic leadership at the organizational, team, and personal levels Use evidence more extensively in decision making Apply a decision-making process Describe how the various types of innovation create alignment issues Create maps of strategy to the execution layer Use a process for prioritizing action to manage the risks associated with organizational systems that affect execution Assess total power levels and identify areas for improving execution ability Assess the strength of execution sponsorship, determine your role in sponsorship, and diagnose specifi c problems that require action Use a simple and powerful human dynamic model to change the way you interact with others and become more infl uential This course is designed for all project managers, project team members, and senior-level project management professionals who interact directly with internal or external customers or manage others who interact with internal or external customers. Completing Converting Strategy into Action (PROJ9510D) before taking this course is highly recommended. 3 Days 2 CEU ASSESSMENT TOOLS FUNDAMENTAL INTERPERSONAL RELATIONS ORIENTATION- BEHAVIOR (FIRO-B ) EVAL0103L Build powerful, positive, and productive organizational relationships with the Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B ), a powerful tool for assessing how one s unique interpersonal needs motivate and affect his or her behavior in personal and professional relationships. This invaluable tool for measuring interpersonal behavior is used widely in: Team building Leadership programs Career development coaching The FIRO-B offers quick insights into ways to contribute to, infl uence, and participate in individual, group, and team relationships. FIRO-B assesses three basic needs: Inclusion: How much attention, contact, and recognition each person gives to and expects from others Control: How much infl uence and responsibility each person desires and expects from others Affection: How much intimacy each person extends to and expects from others Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. Each of the 54 items is measured in two dimensions: the expressed behavior (how much we initiate the behavior) and the wanted behavior (how much we prefer others to initiate the behavior). Whether you are an individual interested in enhancing your people skills or a team leader or manager desiring to improve your work group s overall effectiveness, the FIRO-B has proven to be a valuable tool. You may take it online or on paper, and an expert Graduate School USA facilitator will provide an interpretation of your results. For intact work teams, we can arrange a group interpretation session on-site at your convenience. For leadership development programs, we can provide individual or group interpretation sessions with the Leadership Report Using FIRO-B and MBTI. Call our FIRO-B representative for more details at (202) LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 185

188 LEADERSHIP AND MANAGEMENT LEADERSHIP AND MANAGEMENT LEADERSHIP EFFECTIVENESS INVENTORY EVAL0113L Identify and assess your individual job strengths and developmental needs using the Leadership Effectiveness Inventory (LEI ), a 360-degree assessment instrument. You are assessed against the 28 leadership competencies that comprise the fi ve Executive Core Qualifi cations (ECQs) of the Senior Executive Service, identifi ed by the Offi ce of Personnel Management. The LEI evaluates input from supervisors, peers, and direct reports for an enhanced picture of your skills. Individual feedback reports serve as the basis for an Individual Development Plan and provide suggestions and action plans to support identifi ed needs. Group feedback reports, representing the overall needs and strengths of an organization, can be used to identify and target areas for development. The LEI is an effective tool to assist individuals who want to enhance their leadership development, organizations engaged in leadership development and succession planning efforts, and trainers looking to identify needs for new curricula. For leadership development programs, the Center for Leadership and Management can provide individual or group interpretation sessions on-site at your convenience. Graduate School USA can also develop and deliver a long-term leadership development program customized to address the specifi c needs of an intact work unit or agency. Call our LEI representative for more details at (202) Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. MYERS-BRIGGS TYPE INDICATOR EVAL0123L Gain a deeper understanding of yourself and how you relate to others. For decades, the Myers- Briggs Type Indicator (MBTI ) instrument has helped millions of people worldwide understand how to more effectively communicate and interact with co-workers, bosses, direct reports, family members, et al. The assessment is key to understanding the differences among personality types and improving communication in work and personal relationships. Based on Isabel Myers unique implementation of Carl Jung s theory of psychological type, the MBTI instrument determines individual preferences in four dimensions: Extroversion-Introversion, Sensing-Intuition, Thinking-Feeling, and Judging- Perceiving. The various combinations of these preferences result in 16 unique personality types. The MBTI s wide-ranging applications promote personal growth in many organizational situations: Team building Confl ict resolution Leadership development Communication skills Problem solving Organizational development Stress management Career management Outplacement Whether you are an individual interested in enhancing your people skills or a team leader or manager wishing to improve your work group s overall effectiveness, the MBTI has proven to be a valuable tool. You may take it online or on paper, and an expert Graduate School USA certifi ed facilitator will provide an interpretation of your results. For intact work teams, a group interpretation session on-site at your convenience can be arranged. For leadership development programs, individual or group interpretation sessions with the Leadership Report Using FIRO-B and MBTI can be provided. Call our MBTI representative for more details at (202) Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. graduateschool.edu/leader GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

189 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT...that the team I manage will become our agency s future leaders. What will you achieve with a Certificate of Accomplishment? Agencies today are looking for leaders individuals who have a passion for learning and personal excellence. That s why our courses are taught by seasoned instructors with real-world experience. Combine that with an emphasis on best practices, and your certificate is an accomplishment. You know what you want. Let us help you achieve it. graduateschool.edu/certificates Certificate of Accomplishment Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 187 LEADERSHIP AND MANAGEMENT

190 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader Core Competencies for Leaders and Managers Continual Learning Creativity/Innovation External Awareness Flexibility Resilience Service Motivation Strategic Thinking Vision Confl ict Management Leveraging Diversity Integrity/Honesty Team Building Accountability Customer Service Decisiveness Entrepreneurship Problem Solving Technical Credibility Financial Management Human Resources Management Technology Management Infl uencing/negotiating Interpersonal Skills Oral Communication Partnering Political Savvy Written Communication Developing Others Accountability All Around (SUPV7019D) Coaching Skills for Today s Leaders (MGMT9002D) Congressional Operations Workshop (contract only) (CFPG9002L) Decision Making and Problem Solving (MGMT8102D) Developing Emotional Intelligence Skills (Distance Education) (LEAD8500A) Emotionally Intelligent Leaders (LEAD8007L) Enabling Organizational Change (Distance Education) (LEAD9001A) Executive Survival Skills (SES tools) (EXEC9911L) Facilitator Workshop (TDEV8120D) From Peer to Leader: Successfully Navigating the Transition (MGMT7125D) Fundamentals of Supervision (SUPV7001D) Fundamentals of Supervision (Distance Education) (SUPV7101N) Generation Shift: The Emerging Federal Workforce (MGMT8199D) Introduction to Enterprise Architecture (ENTR7000T) Introduction to Management (MGMT7099D) Introduction to Organizational Learning (LEAD8000L) Jump-Starting High-Performing Teams: The Fundamentals (TDEV7021D) The Leadership Challenge (LEAD8010D) LEADERSHIP AND MANAGEMENT Leadership Communication (MGMT8112D) Leadership Essentials (MGMT7020D) Leadership Skills for Non-Supervisors (ADMB7006D) Leadership Skills for Non-Supervisors (Distance Education) (ADMB7506A) Leading Change (MGMT7201D) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

191 graduateschool.edu/leader LEADERSHIP AND MANAGEMENT Core Competencies for Leaders and Managers Continual Learning Creativity/Innovation External Awareness Flexibility Resilience Service Motivation Strategic Thinking Vision Confl ict Management Leveraging Diversity Integrity/Honesty Team Building Accountability Customer Service Decisiveness Entrepreneurship Problem Solving Technical Credibility Financial Management Human Resources Management Technology Management Infl uencing/negotiating Interpersonal Skills Oral Communication Partnering Political Savvy Written Communication Developing Others Leading People (SES tools) (EXEC9912L) Leading Teams and Groups (TDEV8200D) Leading Teams and Groups (Distance Education) (TDEV8500A) Leveraging Organizational Networks to Improve Performance (LEAD9002A) Managing a Virtual Workforce (MGMT9013D) Managing for Results (SES tools) (EXEC9913L) Mentoring Skills (MGMT7006D) Negotiating Techniques (MGMT9104D) Performance Feedback (Distance Education) (SUPV7008A) Power of Infl uence over Authority (MGMT7120D) Preparing to Lead in the 21st Century (MGMT9020D) Strategic Planning for Government Organizations (MGMT9200D) Systems Thinking (contract only) (LEAD8100L) Telework: A Manager s Perspective (MGMT9021D) Telework: A Manager s Perspective (Distance Education) (MGMT9021A) Washington Executive Seminar (Senior-Level Seminar) (EXEC9904L) Writing ECQ Statements (EXEC9100L) Your Personal Brand (Distance Education) (LEAD8010A) Long-Term Development Aspiring Leader Program (LEAD7210L) Executive Leadership Program (ELPG9000L) Executive Potential Program (EPPG8400L) New Leader Program (NLED7300L) LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 189

192 LEADERSHIP AND MANAGEMENT graduateschool.edu/leader Core Competencies for FranklinCovey Courses Continual Learning Creativity/Innovation External Awareness Flexibility Resilience Service Motivation Strategic Thinking Vision Confl ict Management Leveraging Diversity Integrity/Honesty Team Building Accountability Customer Service Decisiveness Entrepreneurship Problem Solving Technical Credibility Financial Management Human Resources Management Technology Management Infl uencing/negotiating Interpersonal Skills Oral Communication Partnering Political Savvy Written Communication Developing Others Achieving Your Highest Priorities (MGMT8921D) Execution in Government: Great Leaders, Teams, and Results (LEAD8924L) Leading Government at the Speed of Trust (MGMT8920D) The 7 Habits for Highly Effective Government Executives Signature Program (LEAD8925L) The 7 Habits for Highly Effective Public Managers (MGMT8923D) Working at the Speed of Trust in the Government Environment (MGMT8922D) Core Competencies for the Stanford Advanced Project Management Program Continual Learning Creativity/Innovation External Awareness Flexibility Resilience Service Motivation Strategic Thinking Vision Confl ict Management Leveraging Diversity Integrity/Honesty Team Building Accountability Customer Service Decisiveness Entrepreneurship Problem Solving Technical Credibility Financial Management Human Resources Management Technology Management Infl uencing/negotiating Interpersonal Skills Oral Communication Partnering Political Savvy Written Communication Developing Others Converting Strategy into Action (PROJ9510D) Financial Mastery for Projects (PROJ9511D) Leadership for Strategic Execution (PROJ9512D) Leading Effective Teams (PROJ9513D) LEADERSHIP AND MANAGEMENT Leveraging the Customer Relationship (PROJ9514D) Managing without Authority (PROJ9515D) Mastering the Integrated Program (PROJ9516D) Mastering the Project Portfolio (PROJ9517D) Strategic PMO Projects to Enterprise (PROJ9519D) GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

193 Leadership, Supervision, and Management Team Leader Certificate Program COURSE OF STUDY Given the challenges facing government today increased accountability, changing laws and regulations, tighter budgets the demand for leaders is greater than ever before. Graduate School USA s certificate of accomplishment programs provide the education and experience needed to develop those who are critical to successful operation of the public sector. These programs include three certificate levels: Team Leader, Supervisor, and Manager. Participants have up to two years to complete any one of the three certificate program requirements. These programs comply with the USOPM requirements listed in CFR Title 5, Subchapter B, Part 410 Training and part 412 Supervisory, Management, and Executive Development. PROGRAM OVERVIEW The Team Leader Certificate Program develops the necessary skills to guide and manage effective teams. The program prepares individuals to leverage the power of teams to provide solutions to problems, drive innovation, and enhance organizational capabilities. The program addresses necessary skills for meeting the special challenges of leading teams in the public sector. REQUIRED COURSES Leadership Skills for Non-Supervisors ADMB7006D 1.2 CEU Leading Teams and Groups TDEV8200D 1.8 CEU From Peer to Leader: Successfully Navigating the Transition MGMT7125D 0.6 CEU Accountability All Around SUPV7019D 0.6 CEU Jump-Starting High-Performing Teams: The Fundamentals TDEV7021D 1.2 CEU OR OR Leadership Skills for Non-Supervisors (Distance Education) ADMB7506A 1.8 CEU Leading Teams and Groups (Distance Education) TDEV8500A 1.8 CEU ELECTIVE COURSES (select 2) The Power of Influence over Authority MGMT7120D 0.6 CEU Project Management for the Office Professional ADMB7011D 1.8 CEU Facilitator Workshop TDEV8120D 2.4 CEU Fundamentals of Writing WRIT7010D 1.8 CEU OR Fundamentals of Writing (Distance Education) WRIT7610A 1.8 CEU Apply for a certificate program online at graduateschool.edu/certificates. LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 191

194 Leadership, Supervision, and Management Supervisor Certificate Program COURSE OF STUDY Given the challenges facing government today increased accountability, changing laws and regulations, tighter budgets the demand for leaders is greater than ever before. Graduate School USA s certificate of accomplishment programs provide the education and experience needed to develop those who are critical to successful operation of the public sector. These programs include three certificate levels: Team Leader, Supervisor, and Manager. Participants have up to two years to complete any one of the three certificate program requirements. These programs comply with the USOPM requirements listed in CFR Title 5, Subchapter B, Part 410 Training and part 412 Supervisory, Management, and Executive Development. PROGRAM OVERVIEW Focusing on the key supervisory competencies of communication and developing others, the Supervisor Certificate Program enables participants to lead successfully and inspire those they supervise. The curriculum addresses such skills as delegation, motivation, coaching, and mentoring all associated with managing the performance of others. REQUIRED COURSES Introduction to Supervision SUPV7001D 3.0 CEU Federal Human Resources Management for Supervisors and Managers PMGT7102D 3.0 CEU Constructive Conflict Resolution COMM7004D 1.8 CEU Coaching Skills for Today s Leaders MGMT9002D 0.6 CEU Decision Making and Problem Solving MGMT8102D 1.2 CEU OTHER REQUIREMENTS Professional Development Requirement: In conjunction with your professional fi eld, you are required to select and complete a related Graduate School USA course in your fi eld that will enhance your expertise in your profession. This selected course is subject to the approval of the Certifi cate Course Manager. LEADERSHIP AND MANAGEMENT ELECTIVE COURSES (select 2) Writing for Results WRIT7110D 1.2 CEU Telework: A Manager s Perspective MGMT9021D 0.3 CEU Leveraging Organizational Networks to Improve Performance (Distance Education) LEAD9002A 0.6 CEU Developing Emotional Intelligence Skills (Distance Education) LEAD8500A 1.2 CEU Apply for a certificate program online at graduateschool.edu/certificates GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

195 Leadership, Supervision, and Management Manager Certificate Program COURSE OF STUDY Given the challenges facing government today increased accountability, changing laws and regulations, tighter budgets the demand for leaders is greater than ever before. Graduate School USA s certificate of accomplishment programs provide the education and experience needed to develop those who are critical to successful operation of the public sector. These programs include three certificate levels: Team Leader, Supervisor, and Manager. Participants have up to two years to complete any one of the three certificate program requirements. These programs comply with the USOPM requirements listed in CFR Title 5, Subchapter B, Part 410 Training and part 412 Supervisory, Management, and Executive Development. PROGRAM OVERVIEW Effective government managers are responsible for creating and maintaining an environment that ensures agency success. Through this curriculum, participants explore such critical issues as setting and implementing management controls; aligning human capital efforts; and being attuned to political dynamics. Create a framework for enabling change and organizational dynamics. REQUIRED COURSES Introduction to Management* MGMT7099D 3.0 CEU * This course is for those who have been managing for three years or less. Developing Emotional Intelligence Skills (Distance Education) LEAD8500A 1.2 CEU Introduction to Financial Management FINC7000D 24 CPE Strategic Human Capital Management PMGT7015D 1.2 CEU OR Professional Development Requirement: In conjunction with your professional fi eld, you are required to select and complete a related Graduate School USA course in your fi eld that will enhance your expertise in your profession. This selected course is subject to the approval of the Certifi cate Course Manager. If you have been a manager for more than three years and have previously attended Introduction to Management (MGMT7099D), please submit an essay to the Certifi cate Course Manager documenting your management experience and expertise. ELECTIVE COURSES (select 2) Enabling Organizational Change (Distance Education) LEAD9001A 0.6 CEU Executive View of Project Management PROJ9003D 0.6 CEU Measuring Federal Government Performance PGMT CEU EEO for Supervisors and Managers EEOP8101D 1.2 CEU Apply for a certificate program online at graduateschool.edu/certificates. LEADERSHIP AND MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 193

196 Program and Management Analysis SECTION CONTENTS Basic Statistics (STAT7001D) Cost-Benefi t Analysis Workshop (PGMT8100D) Data Collection and Analysis (PGMT7001D) Introduction to Program Evaluation (PGMT7003D) Measuring Federal Government Performance (PGMT8032D) Management Analysis: Overview (PGMT7000D) Management Analysis: Data Gathering (PGMT8000D) Management Analysis: Planning (PGMT7004D) Management Analysis: Designing and Conducting a Study (PGMT8001D) Management Analysis: Advanced Applications (PGMT9000D) CERTIFICATE OF ACCOMPLISHMENT IN PROGRAM AND MANAGEMENT ANALYSIS PROGRAM AND MANAGEMENT ANALYSIS GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

197 graduateschool.edu/analysis PROGRAM AND MANAGEMENT ANALYSIS BASIC STATISTICS STAT7001D Master the basics of statistics, from frequency distribution to sampling to regression analysis, even if you have no prior knowledge of the subject. This course is part of the Certificates of Accomplishment in Personal Property Management Program and Management Analysis Human Resources Management Describe the research process Implement correlation and regression analysis Differentiate between populations and samples Use proportions, percentages, and percentage change Calculate mode, median, mean, and standard deviation for populations and samples Extract a random sample from a population Explain the relevance of confi dence intervals and use the normal curve table Compute a viable minimum sample size for your study Use rho and W for prioritized alternatives, construct a contingency table, and compute "gamma" July 9-12, Washington, DC July 16-19, Washington, DC August 6-9, Washington, DC August 7-10, Seattle, WA August 27-30, Washington, DC August 27-30, Huntsville, AL September 17-20, Baltimore, MD September 24-27, Washington, DC October 1-4, Washington, DC October 16-19, Denver, CO October 23-26, Washington, DC October 30 November 2, Washington, DC December 10-13, Washington, DC January 8-11, Washington, DC January 14-17, Washington, DC February 4-7, Fayetteville, NC February 5-8, San Diego, CA February 5-8, Washington, DC February 26 March 1, Honolulu, HI February 26 March 1, Washington, DC April 2-5, Washington, DC April 16-19, Washington, DC April 29 May 2, Washington, DC May 7-10, San Francisco, CA May 14-17, Washington, DC May 20-23, Virginia Beach, VA May 28-31, Washington, DC June 4-7, San Antonio, TX June 17-20, Washington, DC July 8-11, Washington, DC July 15-18, Washington, DC July 16-19, Boston, MA August 5-8, Washington, DC August 6-9, Seattle, WA August 26-29, Washington, DC August 26-29, Huntsville, AL September 16-19, Baltimore, MD September 23-26, Washington, DC COST-BENEFIT ANALYSIS WORKSHOP PGMT8100D Receive a solid foundation in the planning framework for cost-benefi t studies, including cost types and behaviors, present-value concept, cost-effectiveness versus cost-benefi t, internal rate of return, OMB Circular A-94, and more. Cover the fundamentals to perform basic cost-benefi t studies and understand complex studies. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Describe the purpose and objective of cost-benefi t analysis Explain and utilize the concepts of cost, present value, and discount Effectively use cost-benefi t analysis Present fi ndings and recommendations While there is no grade restriction, this course is designed for mid-level managers, analysts, and staff members who have had no previous training in cost-benefi t analysis. Anyone whose work assignments include basic statistical calculations and interpretations, and those who have never taken a statistical course or those who need a refresher course. 4 Days 2.4 CEU Tuition $1,095 3 Days 1.8 CEU Tuition $945 July 11-13, San Antonio, TX July 24-26, Washington, DC August 1-3, Washington, DC August 14-16, Baltimore, MD August 28-30, Washington, DC October 2-4, Washington, DC November 27-29, Washington, DC January 2-4, Washington, DC February 25-27, Washington, DC March 19-21, Huntsville, AL March 25-27, Washington, DC April 23-25, Washington, DC May 7-9, Honolulu, HI May 21-23, San Francisco, CA May 29-31, Philadelphia, PA June 17-19, Washington, DC July 10-12, San Antonio, TX July 23-25, Washington, DC August 6-8, Washington, DC August 13-15, Baltimore, MD August 20-22, San Diego, CA August 27-29, Washington, DC PROGRAM AND MANAGEMENT ANALYSIS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 195

198 PROGRAM AND MANAGEMENT ANALYSIS graduateschool.edu/analysis PROGRAM AND MANAGEMENT ANALYSIS DATA COLLECTION AND ANALYSIS PGMT7001D Learn how to collect and analyze data for a management study or audit. Discover how the data shape the results and reliability of the management study or audit. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Design a research study Select a sampling procedure Develop effective survey tools and instruments Apply statistical analysis to data Anyone who is responsible for collecting and analyzing data, such as management, program, and systems analysts, will benefi t from this course. 5 Days 3 CEU Tuition $1,245 July 9-13, Washington, DC July 30 August 3, Washington, DC August 13-17, San Antonio, TX September 10-14, Jacksonville, FL September 10-14, Washington, DC September 17-21, San Diego, CA October 22-26, Washington, DC November 5-9, Washington, DC January 7-11, Washington, DC January 28 February 1, Atlanta, GA January 28 February 1, Washington, DC March 18-22, Las Vegas, NV March 18-22, Washington, DC April 15-19, Washington, DC May 6-10, Huntsville, AL May 13-17, Washington, DC June 10-14, Denver, CO July 8-12, Washington, DC July 29 August 2, Washington, DC August 12-16, San Antonio, TX September 9-13, Jacksonville, FL September 9-13, Washington, DC September 16-20, San Diego, CA INTRODUCTION TO PROGRAM EVALUATION PGMT7003D Evaluation identifi es, discovers, generates, and displays information about an organization s program effectiveness. The information shows what the organization produces, how those products affect society, and how much the effect is worth. Budget hearings before Congress, as well as OMB, often require information generated by evaluations. Legislation commonly requires formal evaluation of some type as a condition for a program s existence or funding. Learn to describe programs, identify information useful in evaluation, collect reliable data, and analyze it effectively. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Identify and apply critical elements of the evaluation process Identify the phases of research design Evaluate the strengths and weaknesses of different data-gathering techniques Interpret statistical data Identify costs and benefi ts of a program Employees who are new to the fi eld of program evaluation or those who need to review the basics of program evaluation. 5 Days 3 CEU Tuition $1,245 July 30 August 3, Washington, DC September 10-14, Washington, DC November 5-9, Washington, DC January 7-11, Washington, DC March 18-22, Washington, DC April 29 May 3, Washington, DC June 3-7, Washington, DC July 29 August 2, Washington, DC September 9-13, Washington, DC MEASURING FEDERAL GOVERNMENT PERFORMANCE PGMT8032D Measuring performance of government programs is becoming the primary accountability tool of government managers, legislators, and citizens for the expenditure of public funds. According to the Government Accountability Offi ce (GAO), there has been a transformation in the capacity of the federal government to manage for results. Providing funds to address a public concern in education, healthcare, or employment does not guarantee that these issues will be addressed successfully. Master all the components of performance measurement in order to maintain and report your organization's results and productivity. Summarize the federal government's efforts in performance measurement Identify performance measurement frameworks used to increase effectiveness and effi ciency Design a logic for a model performance measurement plan and system Cite best practices and other examples to improve existing performance measurement strategies Apply basic techniques and methods of measuring performance to agency programs Federal managers, program and management analysts, and other staff who need to apply performance measurement to their agency s programs. 2 Days 1.2 CEU Tuition $745 August 21-22, Albuquerque, NM January 3-4, Washington, DC March 13-14, Washington, DC May 29-30, San Francisco, CA June 17-18, Washington, DC August 20-21, Albuquerque, NM GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

199 graduateschool.edu/analysis PROGRAM AND MANAGEMENT ANALYSIS MANAGEMENT ANALYSIS: OVERVIEW PGMT7000D Receive a solid foundation in management analysis techniques. Provide more effective assistance when working closely with experienced management analysts. Become acquainted with the process of analysis and various data-gathering methods, so that you can work independently on parts of studies or complete an elementary study with minimum supervision. This course is part of the Certificates of Accomplishment in Program and Management Analysis Personal Property Management Human Resources Management Describe the steps used in preparing a management study Identify and defi ne problems Use various fact-fi nding techniques Use elementary descriptive statistics for analyzing and presenting data Management technicians, supervisors, assistants, new program/management analysts, and those who anticipate doing elementary management analyses but have no formal training. This course also helps prepare those who have the potential for management analysis positions but do not currently possess the required technical knowledge. 4 Days 2.4 CEU Tuition $1,145 July 16-19, Washington, DC July 17-20, San Antonio, TX July 30 August 2, Washington, DC August 6-9, Jacksonville, FL August 7-10, Honolulu, HI August 13-16, Washington, DC August 27-30, Washington, DC September 11-14, Baltimore, MD September 17-20, Washington, DC September 18-21, Chicago, IL October 1-4, Washington, DC October 29 November 1, Washington, DC November 13-16, Washington, DC December 3-6, Washington, DC January 7-10, Fayetteville, NC January 8-11, Washington, DC January 15-18, San Francisco, CA January 29 February 1, Washington, DC February 12-15, Dallas, TX March 4-7, Washington, DC March 11-14, Hampton, VA March 25-28, Washington, DC March 26-29, San Diego, CA April 15-18, Washington, DC April 23-26, Albuquerque, NM May 6-9, Washington, DC June 3-6, Washington, DC June 17-20, Huntsville, AL June 24-27, Washington, DC June 25-28, Washington, DC July 15-18, Washington, DC July 16-19, San Antonio, TX July 29 August 1, Washington, DC August 5-8, Jacksonville, FL August 12-15, Washington, DC August 26-29, Washington, DC September 10-13, Baltimore, MD September 16-19, Washington, DC September 17-20, Chicago, IL MANAGEMENT ANALYSIS: DATA GATHERING PGMT8000D Get the knowledge and skills you need to produce thoroughly researched, useful management studies. Receive an overview and examples of the most frequently used data-collection tools, and identify those specifi c situations that are amenable to those tools and approaches. Learn about the most commonly used techniques to analyze the collected data. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Construct and use a causal model Deduce hypotheses from a causal model See the relevance and importance of correlation Develop viable operational defi nitions Conduct physical area inspections and layout analyses Perform work distribution charts and work samplings Construct process fl owcharts Interview and develop effective questionnaires Program and management analysts, auditors, and others who want to improve their ability to produce thoroughly researched, useful management studies or who want to learn interviewing skills and how to design questionnaires and fl owchart presentations. Participants should be familiar with management analysis principles as taught in Management Analysis: Overview (PGMT7000D). 4 Days 2.4 CEU Tuition $1,195 July 9-12, Washington, DC July 9-12, Huntsville, AL August 6-9, Washington, DC August 13-16, Las Vegas, NV September 17-20, Washington, DC November 26-29, Washington, DC April 8-11, Washington, DC April 23-26, New Orleans, LA June 3-6, Washington, DC Management Analysis: Data Gathering, continued on page 198. PROGRAM AND MANAGEMENT ANALYSIS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 197

200 PROGRAM AND MANAGEMENT ANALYSIS graduateschool.edu/analysis PROGRAM AND MANAGEMENT ANALYSIS Management Analysis: Data Gathering, continued from page 197. July 8-11, Huntsville, AL July 8-11, Washington, DC August 5-8, Washington, DC August 13-16, Las Vegas, NV September 17-20, Washington, DC MANAGEMENT ANALYSIS: PLANNING PGMT7004D Learn the fundamentals of planning and preparing a valuable management analysis study for your organization. Explore topics such as planning a system using the functional analysis systems technique, using decision trees to organize data, developing a thorough study proposal, and applying the weighted ranking technique in decision making. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Explain the management perspective Analyze and/or assist with the organizational restructuring of your agency Understand and use the functional analysis systems technique, ordinal ranking, and weighted ranking Construct a causal model via back-step analysis Plan a project via one of the following methods: milestone chart, Gantt chart, or precedent diagram Use decision trees to organize data for recommendations Develop a viable study proposal Program and management analysts, technicians, assistants, and others who need to learn the fundamentals of planning and preparing a management analysis study for an organization. Participants should be familiar with management analysis principles as taught in Management Analysis: Overview (PGMT7000D). 4 Days 2.4 CEU Tuition $1,195 July 16-19, Washington, DC August 13-16, Washington, DC September 17-20, Huntsville, AL December 3-6, Washington, DC February 25-28, Washington, DC May 13-16, Virginia Beach, VA May 14-17, Washington, DC June 25-28, San Antonio, TX July 15-18, Washington, DC August 12-15, Washington, DC September 16-19, Huntsville, AL MANAGEMENT ANALYSIS: DESIGNING AND CONDUCTING A STUDY PGMT8001D Master the basics of designing and conducting a study. Discover the steps you need to proceed with confi dence, including effective preparation techniques, well-founded research design methodologies, successful presentation tips, and proven work-measurement and cost-benefi t analysis strategies. This course is part of the Certificate of Accomplishment in Program and Management Analysis. Defi ne management analysis and the role of the management analyst Identify and analyze a problem using the process of problem analysis Present an effective study proposal Describe and apply the techniques of model building in data analysis Defi ne, organize, and present a set of alternative solutions to problems Program and management analysts, auditors, and other professionals who want to improve their ability to produce thoroughly researched, useful management studies. 4 Days 2.4 CEU Tuition $1,145 July 30 August 2, Washington, DC August 20-23, Dallas, TX September 4-7, Washington, DC October 9-12, Washington, DC November 13-16, Washington, DC January 14-17, Washington, DC February 4-7, Washington, DC March 4-7, Washington, DC April 2-5, San Diego, CA April 29 May 2, Washington, DC June 3-6, Washington, DC June 11-14, Jacksonville, FL June 25-28, Washington, DC July 29 August 1, Washington, DC August 20-23, Dallas, TX September 3-6, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

201 graduateschool.edu/analysis PROGRAM AND MANAGEMENT ANALYSIS MANAGEMENT ANALYSIS: ADVANCED APPLICATIONS PGMT9000D Learn to apply and synthesize information, concepts, rules, and principles to reach a higher level of management analysis comprehension and performance in this hands-on workshop. Guided by highly experienced instructors, review and apply management analysis tools and techniques in a structured environment to arrive at approaches or solutions to organizational issues or problems. This course is part of the Certificate of Accomplishment in Program and Management Analysis. July 9-12, Washington, DC August 6-9, San Antonio, TX September 4-7, San Diego, CA September 10-13, Washington, DC December 3-6, Washington, DC February 19-22, Washington, DC April 15-18, Jacksonville, FL May 14-17, Washington, DC June 25-28, San Diego, CA July 8-11, Washington, DC August 26-29, San Antonio, TX September 9-12, Washington, DC When you need something different... Take loosely defi ned problems or concepts and turn them into project plans Identify stakeholders and their roles in analyses and/or projects Create a clear and shared vision for projects Develop a measurement system that provides early warning signs for problems Accomplish project goals effectively and effi ciently End your project and capture the lessons you have learned Program and management analysts, auditors, and project/program managers who have a solid understanding of management analysis or project management fundamentals will benefi t from this course. You should complete the other courses required for the Certifi cate of Accomplishment in Program and Management Analysis before taking this capstone course, or else have at least one year of supervisory experience in program management, project management, or management analysis. 4 Days 2.4 CEU Tuition $1,145 We customize. If you require a unique training solution, we can modify any of our courses to meet your needs. We can even develop a fully customized program including curriculum plan, instruction, and assessments. graduateschool.edu/custom PROGRAM AND MANAGEMENT ANALYSIS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 199

202 ...that my project management efforts will have a direct impact on the bottom line. PROGRAM AND MANAGEMENT ANALYSIS What will you achieve with a Certificate of Accomplishment? Agencies today are looking for leaders individuals who have a passion for learning and personal excellence. That s why our courses are taught by seasoned instructors with real-world experience. Combine that with an emphasis on best practices, and your certificate is an accomplishment. You know what you want. Let us help you achieve it. graduateschool.edu/certificates Certificate of Accomplishment GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

203 Program and Management Analysis Certificate of Accomplishment COURSE OF STUDY The course of study for the Certificate of Accomplishment in Program and Management Analysis covers key concepts and skills required by the successful management/program analyst. The courses are government-oriented, job-related, practical, and hands-on; they are taught by instructors with many years of high-level government experience. The program provides a framework for the development of a full and well-rounded mastery of analytic skills for the complete management (or program) analyst, and the certificate of accomplishment demonstrates a personal commitment to self-improvement. Participants need to demonstrate a mastery of the two prerequisite courses before enrolling in the certificate program. The five required courses are presented below in a recommended sequence; it is not mandatory that you take them in this sequence, but it is highly recommended. Management Analysis: Advanced Applications is, however, the last course in the program and should be taken when all prerequisite, required, and elective courses are completed. You must take a minimum of three elective courses. You have three years to complete the program. PREREQUISITES (complete 2 courses) Basic Statistics STAT7001D 2.4 CEU Management Analysis: Overview PGMT7000D 2.4 CEU REQUIRED COURSES (complete 5 courses) Management Analysis: Designing and Conducting a Study PGMT8001D 2.4 CEU Cost-Benefit Analysis Workshop PGMT8100D 1.8 CEU Management Analysis: Data Gathering PGMT8000D 2.4 CEU OR Data Collection and Analysis PGMT7001D 3.0 CEU Project Management PGMT7005D 2.4 CEU Management Analysis: Advanced Applications (Capstone Course) PGMT9000D 2.4 CEU ELECTIVE COURSES (complete 3 courses, 1 from each column below) Federal Budgeting for Non-Budgeting Personnel BUDG7000D 1.8 CEU OR Introduction to Federal Budgeting BUDG7001D 24 CPE Interpersonal Communications COMM7006D 1.2 CEU OR Technical Writing WRIT8100D 1.8 CEU Introduction to Program Evaluation PGMT7003D 3.0 CEU OR Management s Responsibility for Internal Controls (OMB Circular A-123) AUDT8003G 1.0 CEU OR Measuring Federal Government Performance PGMT8032D 1.2 CEU OR Jump-Starting High-Performing Teams: The Fundamentals TDEV7021D 1.2 CEU OR Management Analysis: Planning PGMT7004D 2.4 CEU OR Conducting Quality Analysis for Decision Support FINC9150D 24 CPE OR Decision Support: Building New Analytical Skills FINC8120D 24 CPE Apply for a certificate program online at graduateschool.edu/certificates. PROGRAM AND MANAGEMENT ANALYSIS Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 201

204 Personal Property Management SECTION CONTENTS Applications in Personal Property Accountability (PROP7210D) Property Accountability: The Life Cycle (PROP7112D) Property Management for Custodial Offi cers (PROP7103D) Warehousing, Operations, and Disposal (PROP7001D) CERTIFICATE OF ACCOMPLISHMENT IN PERSONAL PROPERTY MANAGEMENT PERSONAL PROPERTY MANAGEMENT GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

205 graduateschool.edu/ppm PERSONAL PROPERTY MANAGEMENT APPLICATIONS IN PERSONAL PROPERTY ACCOUNTABILITY PROP7210D Explore the team-based approaches to problem solving and decision making in the management of personal property. Work with expert instructors and share your experiences with other participants in realistic simulations, while reviewing essential information required of all property managers. Apply the skills and knowledge learned from previous courses in realistic case studies. Work on your own property management issues. Learn to create action plans for accomplishing management functions. Discover invaluable problem-solving skills. This course is part of the Certificate of Accomplishment in Personal Property Management. Demonstrate problem-solving techniques and the application of policy to respond to real-world problems and practical exercises Perform the skills learned in the course to use in the workplace in the area of your personal property working environment State the important content procedures and regulations for personal property managers Identify information and the skills in teambased approaches to personal property management Demonstrate information in team-based approaches to applicable situations Those who want to learn and apply team-based management skills and those who want to learn and apply management techniques in personal property to their own work environment. 4 Days 2.4 CEU Tuition $1,095 August 20-23, Washington, DC September 17-20, Washington, DC January 22-25, Washington, DC April 2-5, Washington, DC June 10-13, Washington, DC August 19-22, Washington, DC September 17-20, Washington, DC PROPERTY ACCOUNTABILITY: THE LIFE CYCLE PROP7112D Learn how to apply laws and regulations to realistic problems in life-cycle management. Focus on acquisition; accountability, including inventory management, redistribution, and reconciliation; and disposal of property. Develop effective team-based skills for managing and leading life-cycle property management operations. This course is part of the Certificate of Accomplishment in Personal Property Management. Select life-cycle management to personal property Describe factors for determining the need for equipment State supply sources and the acquisition process Discuss specifi c responsibilities of property managers in the accountability phase Discuss the inventory management functions of the accountability phase Summarize situations that require disposal of property Explain the methods, time frames, and responsibilities for disposal Managers of personal property and facilities; administrators of property provided to contractors; those who need to apply the law to real problems in life-cycle management; those responsible for all or part of life-cycle management; and those needing to know about the acquisition process, accountability, and the disposal process. 4 Days 2.4 CEU Tuition $1,095 August 13-16, Washington, DC September 10-13, Washington, DC February 25-28, Washington, DC April 29 May 2, Washington, DC June 3-6, Virginia Beach, VA August 12-15, Washington, DC September 23-26, Washington, DC PROPERTY MANAGEMENT FOR CUSTODIAL OFFICERS PROP7103D Gain a comprehensive overview of the dayto-day management of personal property. Lectures, discussions, and class exercises cover the administrative and regulatory aspects of a property management program, terminology and the processes of determination of need, acquisition, accountability, inventory, control, and disposal at the user level. Discussions center on the working environments of and communications among the custodial offi cer, the accountable offi cer, and the resource managers. This course is part of the Certificate of Accomplishment in Personal Property Management. State the property custodian s role in property management Explain the organization for property management Discuss personal property control and inventory procedures Identify the sources available for information and how to obtain products to fi ll a need Explain the documentation fl ow and the procedures necessary to develop an audit trail Describe investment recovery through effective asset management All designated or soon-to-be-designated property custodians; personnel at the user level, collateral property managers, or property custodial offi cers; anyone seeking a basic procedure course on personal property management responsibilities; and those who need to be able to coordinate, keep records, maintain inventory, and serve as a conduit between program and property functions. 2 Days 1.2 CEU Tuition $695 July 16-17, Dallas, TX August 29-30, Washington, DC September 17-18, Washington, DC January 10-11, Washington, DC March 7-8, Washington, DC April 10-11, San Francisco, CA April 25-26, Jacksonville, FL May 1-2, Washington, DC June 24-25, Washington, DC August 28-29, Washington, DC September 16-17, Washington, DC PERSONAL PROPERTY MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 203

206 PERSONAL PROPERTY MANAGEMENT graduateschool.edu/ppm WAREHOUSING, OPERATIONS, AND DISPOSAL PROP7001D Learn about basic storage and warehousing of materials, supplies, furnishings, and equipment used in federal agencies. Become more profi cient as a warehousing manager and as a member of the property management team for the life-cycle management of personal property. Receive valuable information on the complex responsibility of warehousing, inventory management, and the disposal process. This course is part of the Certificate of Accomplishment in Personal Property Management. PERSONAL PROPERTY MANAGEMENT Describe accountability in the receiving process Explain how to receive hazardous materials Differentiate among the various aspects of warehousing, including utilization of space, locator systems, and materials handling equipment (MHE) Defi ne storage management, including types of storage, space requirements, fl oor plans and layout, and storage aids and accessories Summarize the importance of security in inventory management Anyone concerned with receipt, storage, and shipping operations; those involved in warehouse safety practices and corresponding regulations and security; those who need to know about the interface of inventory management and storage; those concerned with the use of materials handling equipment; and those who need to know how to implement a space utilization design, and a storage locator and retrieval system. 4 Days 2.4 CEU Tuition $1,095 August 7-10, Washington, DC September 4-7, Washington, DC December 10-13, Washington, DC January 29 February 1, Washington, DC April 9-12, Washington, DC June 4-7, Washington, DC August 6-9, Washington, DC September 3-6, Washington, DC When you need something different... We customize. When designing a one-of-a-kind training program, we use a range of tools to develop an education program that meets the needs of your agency. graduateschool.edu/custom GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

207 Personal Property Management Certificate of Accomplishment COURSE OF STUDY The Certificate of Accomplishment in Personal Property Management covers life-cycle federal property management, allowing the participant to see the whole process instead of isolated procedures. The program provides a solid foundation of knowledge and skills, including team-based approaches for personal property management. Staff in positions associated with logistics, supply, acquisition, inventory management, and property utilization and disposal are the audience for this certificate. Enrollees receive a solid foundation in the planning, control, use, and disposal of an organization s assets and understand how the property management function interacts with the user, acquisition, and finance. All courses are listed in the recommended order. Choose one elective from each group of elective courses: REQUIRED COURSES (complete 4 courses) Applications in Personal Property Accountability PROP7210D 2.4 CEU Property Accountability: The Life Cycle PROP7112D 2.4 CEU Property Management for Custodial Officers PROP7103D 1.2 CEU Warehousing, Operations, and Disposal PROP7001D 2.4 CEU ELECTIVE COURSES (complete 3 courses) PROGRAM AND MANAGEMENT ANALYSIS COURSES (select 1) WRITING SKILLS COURSES (select 1) ACQUISITION COURSES (select 1) Basic Statistics STAT7001D 2.4 CEU Introduction to Financial Management FINC7000D 24 CPE Management Analysis: Overview PGMT7000D 2.4 CEU Project Management PGMT7005D 2.4 CEU Clear Writing through Critical Thinking WRIT7100D 1.8 CEU Essentials of English ENGL7000D 3.0 CEU Fundamentals of Writing WRIT7010D 1.8 CEU OR Fundamentals of Writing (Distance Education) WRIT7610A 1.8 CEU Comprehensive COR Workshop ACQI7523D 40 CPE Contracting Basics for CORs ACQI7503D 24 CPE Introduction to Government Contracting ACQI7501D 40 CPE Simplified Acquisition Procedures ACQI7506D 40 CPE Apply for a certificate program online at graduateschool.edu/certificates. PERSONAL PROPERTY MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 205

208 Project Management SECTION CONTENTS Project Management (PGMT7005D) Project Management for IT: Application and Integration (PROJ7602T) Project Management for the Offi ce Professional (ADMB7011D) Executive View of Project Management (PROJ9003D) Managing a Project with Your Team (PROJ8202D) Project Communications Management (PROJ8294D) Project Cost Management (PROJ8292D) Project Quality Management (PROJ8296D) Project Risk Management (PROJ8293D) Project Scope Management (PROJ8299D) Project Time Management (PROJ8291D) Project Management Fast Track (PROJ8300D) Preparing for the PMP Examination (PROJ8295D) CERTIFICATE OF ACCOMPLISHMENT IN PROJECT MANAGEMENT PROJECT MANAGEMENT Graduate School USA customizes project management training for specific agencies and delivers it online or on-site. Courses are offered nationwide in the traditional classroom setting, and they range from two to five days in length. PMI and PMBOK are registered trade- and service marks of the Project Management Institute, Inc. PMP is a registered certification mark of the Project Management Institute, Inc GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

209 graduateschool.edu/projects PROJECT MANAGEMENT PROJECT MANAGEMENT PGMT7005D Learn to organize your project, track costs and time expenditures, manage quality and risk, evaluate human resources requirements, and overcome potential obstacles. Whether managing an offi ce move, implementing a new accounting system, or launching a special program initiative, this course gives you the crucial skills for success. Note: This course is aligned with the Project Management Institute s Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all related best practices. This course is part of the Certificates of Accomplishment in Program and Management Analysis Personal Property Management Human Resources Management Project Management Be familiar with the project management processes and best practices defi ned in the PMBOK Guide Understand how to use the Road Map to Good Project Management Apply the most important tools and techniques needed to plan and manage projects Be able to effectively plan, schedule, and control your projects Project managers, team leaders, team members, and other professionals who want to learn how to complete projects on time and within budget, and meet quality standards. 4 Days 2.4 CEU 24 PDU Tuition $1,295 July 9-12, Washington, DC July 10-13, Honolulu, HI July 16-19, Washington, DC July 16-19, Chicago, IL July 31 August 3, Washington, DC August 20-23, Washington, DC August 20-23, Fayetteville, NC August 27-30, Washington, DC August 27-30, San Antonio, TX September 10-13, Washington, DC September 10-13, Huntsville, AL September 17-20, Seattle, WA September 17-20, Washington, DC September 24-27, Baltimore, MD October 9-12, Washington, DC October 22-25, Washington, DC October 29 November 1, Washington, DC November 26-29, Washington, DC January 8-11, San Antonio, TX January 14-17, Washington, DC January 28-31, Washington, DC February 25-28, Washington, DC March 11-14, Washington, DC March 26-29, San Francisco, CA April 1-4, Jacksonville, FL April 2-5, Washington, DC April 22-25, Washington, DC April 29 May 2, Virginia Beach, VA May 14-17, Washington, DC May 21-24, New Orleans, LA May 28-31, Washington, DC June 4-7, Philadelphia, PA June 4-7, San Diego, CA June 11-14, Dallas, TX June 18-21, Washington, DC July 8-11, Washington, DC July 9-12, Honolulu, HI July 15-18, Washington, DC July 23-26, Chicago, IL July 30 August 2, Washington, DC August 6-9, San Antonio, TX August 19-22, Fayetteville, NC August 19-22, Washington, DC August 26-29, Washington, DC September 9-12, Huntsville, AL September 9-12, Washington, DC September 10-13, Seattle, WA September 16-19, Washington, DC September 23-26, Baltimore, MD EQUIVALENT DISTANCE EDUCATION COURSE: You may also be interested in Project Management (PGMT7005A). Visit graduateschool.edu/distance for more information. RELATED DISTANCE EDUCATION COURSE: You may also be interested in Basic Project Management (PROJ7001N). Visit graduateschool.edu/distance for more information. PROJECT MANAGEMENT FOR IT: APPLICATION AND INTEGRATION PROJ7602T Learn a practical, standard approach to managing project implementations of IT initiatives. Discuss project management knowledge areas, specifi c activities performed by a project manager under each area, and the tools and techniques to be applied in specifi c management situations. Gain hands-on experience through a case study involving practical examples of project planning concepts, scope and resource management, cost and schedule development, risk and change management, and the use of earned-value analysis for project control. This course is part of the Certificate of Accomplishment in Project Management. Understand frequently used terms, concepts, the life cycle, tools, and techniques in managing and integrating IT projects Explain and understand the project management framework using core knowledge areas and processes used in the project management profession Plan, develop, and communicate a project management plan for an IT Application and Integration project Manage and maintain IT project baselines to measure progress throughout the project life cycle IT directors and managers, project managers and team leaders, programmers/analysts, systems analysts, and project offi ce staff members. Attendees should have worked on a program or project or participated in the procurement process for an IT initiative. 4 Days 2.4 CEU Tuition $1,695 August 7-10, Washington, DC September 24-27, Washington, DC October 30 November 2, Washington, DC January 29 February 1, Washington, DC March 12-15, Atlanta, GA April 8-11, Washington, DC Project Management for IT: Application and Integration, continued on page 208. PROJECT MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 207

210 PROJECT MANAGEMENT graduateschool.edu/projects PROJECT MANAGEMENT Project Management for IT: Application and Integration, continued from page 207. April 30 May 3, Philadelphia, PA June 4-7, Chicago, IL June 24-27, Washington, DC August 6-9, Washington, DC September 23-26, Washington, DC PROJECT MANAGEMENT FOR THE OFFICE PROFESSIONAL ADMB7011D Project management is more than just getting things done; it involves careful planning, establishing authority, and building teamwork. Gain the respect and confi dence necessary for assuming more responsible roles in your organization. Prepare to stay on track and in control. Defi ne the different roles of the project team members Provide critical support to a major project by performing key functions Gain control over project schedules and budgets through proper tracking Participate fully in the various aspects of project management Offi ce professionals who seek a basic understanding of project management techniques or who want to sharpen their project management skills, as well as support and administrative personnel who are periodically assigned to project work teams or who head small projects. For more comprehensive coverage of project management principles, see Project Management (PGMT7005D or PGMT7005A). Auditors may want to take Planning Audit Assignments (AUDT8451G). 3 Days 1.8 CEU Tuition $945 July 9-11, Washington, DC July 23-25, Dallas, TX August 1-3, Washington, DC September 12-14, Denver, CO November 5-7, Washington, DC January 29-31, Hampton, VA February 5-7, Washington, DC March 20-22, New Orleans, LA April 9-11, Washington, DC April 23-25, St. Louis, MO May 20-22, Washington, DC June 10-12, Huntsville, AL July 8-10, Washington, DC July 22-24, Dallas, TX August 5-7, Washington, DC September 11-13, Denver, CO EXECUTIVE VIEW OF PROJECT MANAGEMENT PROJ9003D Managing projects is always a challenge, especially when those projects involve multiple stakeholders, new or unproven technology, shifting or unclear project requirements, or constrained resources. Those project challenges multiply in a fast-paced, highly competitive workplace. Discuss the value and importance of project management. Learn a project management framework, and meet the challenges of applying good project management in the organization. Describe the new organizational environment, an environment that makes the application of solid project management an organizational imperative Identify the challenges of managing projects Describe three essential tools and methods for applying project management Increase awareness of the need for project management skills Executives and managers who are focused on improving productivity and achieving designated outcomes. No experience in project management is required. 1 Day 0.6 CEU Tuition $545 November 15, Washington, DC February 14, Washington, DC May 16, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

211 graduateschool.edu/projects PROJECT MANAGEMENT MANAGING A PROJECT WITH YOUR TEAM PROJ8202D According to the Project Management Institute, the only skills more important to project managers than communicating effectively are negotiation and confl ict resolution. These skills can make the difference between a project that fails amid acrimony and a project that succeeds and builds positive relationships within the team and across the organization. Learn proven techniques to help you acquire the necessary project resources, build consensus on project scope and requirements, and create a clear understanding of the duties of team members and contractors. Note: This course is aligned with the Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all related best practices. This course is part of the Certificate of Accomplishment in Project Management. Facilitate development of high-performing project teams that are cohesive and clear on their goals Apply proven techniques for negotiating internal and external resources and achieving consensus on project goals and requirements Project managers, team members, and others who want to apply best practices to implement project communications and project human resources management. 2 Days 1.4 CEU 14 PDU Tuition $1,145 December 13-14, Washington, DC March 14-15, Washington, DC June 13-14, Washington, DC PROJECT COMMUNICATIONS MANAGEMENT PROJ8294D Communications management is one of the essential functions that can dramatically affect the outcome of a project. Project managers must create and effectively use a communications plan that performs two principal functions: collecting the right data and disseminating appropriate information in a timely manner. To do this effectively, project teams must identify the appropriate audiences, develop appropriate communications media, establish a communications schedule, and manage the fl ow of information within and out of the project team. Learn the tools and techniques that project teams can use to build an effective communications plan. Note: This course is aligned with the Project Management Institute s Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all related best practices. This course is part of the Certificate of Accomplishment in Project Management. Conduct an effective identifi cation and analysis of project stakeholders Identify the appropriate communications media for different stakeholder groups Develop an effective project information management approach Apply communication methods and tools for an effective communication plan Lead project teams through more effective communications Project managers, team members, and others who want to apply best practices to implement project communications. 2 Days 1.4 CEU 14 PDU Tuition $1,145 August 15-16, Washington, DC January 22-23, Washington, DC April 15-16, Washington, DC June 13-14, Washington, DC August 15-16, Washington, DC PROJECT COST MANAGEMENT PROJ8292D The fi rst step in successfully managing project costs is to have a project budget that realistically refl ects the costs for executing the project. Project Cost Management addresses the identifi cation, elaboration, planning, development, and management of the project budget. Using best practices, learn how to develop a project cost estimate, project budget, and project budget baseline. In addition, practice the preparation of a spending profi le that supports variance analysis and corrective action using earned value management (EVM). Gain an effective skill set for developing and controlling the project budget baseline. Note: This course is aligned with the Project Management Institute s Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all related best practices. This course is part of the Certificate of Accomplishment in Project Management. Discuss cost estimating methods Leverage best-practice cost and schedule concepts Apply tools and techniques to make accurate cost decisions Interpret and analyze cost performance Develop and manage the cost budget and cost baseline Project managers, team members, and others who want to apply best practices to improve their project cost estimating and budgeting skills. 2 Days 1.4 CEU 14 PDU Tuition $1,145 August 6-7, Washington, DC September 10-11, Washington, DC January 14-15, Washington, DC March 25-26, Washington, DC May 13-14, Jacksonville, FL June 20-21, Washington, DC August 5-6, Washington, DC September 5-6, Washington, DC PROJECT MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 209

212 PROJECT MANAGEMENT graduateschool.edu/projects PROJECT QUALITY MANAGEMENT PROJ8296D PROJECT RISK MANAGEMENT PROJ8293D PROJECT SCOPE MANAGEMENT PROJ8299D PROJECT MANAGEMENT Most organizations recognize that their success and customer satisfaction hinge on the effective implementation of quality concepts, tools, and techniques. Become a positive force by using best-practice techniques to help ensure project and organizational success. Learn about the three PMBOK quality management processes to enhance project success. Note: This course is aligned with the Project Management Institute s Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all related best practices. This course is part of the Certificate of Accomplishment in Project Management. Integrate project quality management into the entire project life cycle Ensure customer satisfaction by monitoring results using project quality control tools Apply project quality management tools and techniques to real-world project management situations Learn to use cost-effective mechanisms for integrating quality practices into the overall project management architecture Project managers, team members, and others who want to apply best practices to improve the quality of their project processes and outcomes. 2 Days 1.4 CEU 14 PDU Tuition $1,145 August 20-21, Washington, DC January 16-17, Washington, DC March 7-8, Washington, DC May 6-7, Washington, DC August 19-20, Washington, DC To achieve project success in today s fastpaced, resource-scarce environments, you must possess the ability to assess, manage, and interact with inherent and unforeseen project risks. Learn to uncover, communicate, and develop successful strategies to transform project risks into project opportunities. Learn about all six PMBOK Guide risk management processes, with emphasis on developing the risk register. Practice risk management techniques to gain practical knowledge to apply to current projects. This course is part of the Certificate of Accomplishment in Project Management. Apply effective risk identifi cation techniques Apply appropriate risk management tools Develop risk mitigation approaches that improve the potential for project success Implement effective risk response control methods to stay ahead of potential risk events Explain the relationship between risk and both cost and schedule contingency planning Project managers, team members, and others who want to apply best practices to manage project risk. 2 Days 1.4 CEU 14 PDU Tuition $1,145 August 9-10, Washington, DC January 24-25, Washington, DC March 27-28, Washington, DC June 20-21, Washington, DC August 8-9, Washington, DC Defi ning the scope of a project is one of the most challenging tasks in project management. The importance of working with stakeholders to ensure the project meets their expectations cannot be overemphasized. Learn about the identifi cation, elaboration, planning, and management of project scope, including selected processes, from the integration and scope knowledge areas. Note: This course is aligned with the Project Management Institute s Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all related best practices. This course is part of the Certificate of Accomplishment in Project Management. Discuss defi nition and integration of project scope into the project life cycle Explain requirements identifi cation and justifi cation Integrate project scope into the project plan Position the project and project plan for follow-on execution and control Project managers, team members, and others who want to apply best practices for planning and managing project scope. 2 Days 1.4 CEU 14 PDU Tuition $1,145 August 23-24, Washington, DC February 19-20, Washington, DC June 6-7, Washington, DC August 22-23, Washington, DC GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

213 graduateschool.edu/projects PROJECT TIME MANAGEMENT PROJ8291D On time and within budget are two of the most frequently heard refrains in the project management business. Time and cost management form the basic foundation of the discipline of project management. Learn about the identifi cation, elaboration, planning, and management of the project schedule. Using skills based on the PMBOK Guide and current industry best practices, learn how to develop project schedules and the requisite planning elements. Note: This course is aligned with the Project Management Institute s Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all related best practices. This course is part of the Certificate of Accomplishment in Project Management. Integrate milestones and deadlines into the overall project plan Be able to effectively communicate project schedule particulars Perform schedule variance analysis and change control Use tools for identifying schedule activities based upon the project work breakdown structure (WBS) Communicate schedule needs and status to the project team and senior management Project managers, team members, and others who want to apply best practices to planning and managing the project baseline. 2 Days 1.4 CEU 14 PDU Tuition $1,145 RELATED DISTANCE EDUCATION COURSE: You may also be interested in Earned Value Management (PROJ8500A). Visit graduateschool.edu/distance for more information. PROJECT MANAGEMENT PROJECT MANAGEMENT FAST TRACK PROJ8300D Your ability to effectively defi ne, manage, and measure a project s requirements, scope, on-time delivery, and success is crucial in helping you gain approval for resources. Note: This hands-on course is aligned with the Project Management Institute s Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all the knowledge areas and processes of project management necessary to plan and execute successful projects. Identify the nine project management knowledge areas and the fi ve process groups, and distinguish between core and facilitating processes of project management Be prepared for the PMP certifi cation exam Defi ne the scope of a project one of the most challenging tasks for a project manager Develop and manage the project schedule Select the appropriate type of risk analysis Manage confl ict on the project team and among stakeholders Program managers, project managers, and all others who work on a project team and desire a better understanding of the project management process should attend this class. Individuals interested in obtaining their PMP certifi cation should also attend. You receive the 35 hours of project management education required to take the examination. 5 Days 3.5 CEU 35 PDU Tuition $2,195 July 24-25, Jacksonville, FL August 13-14, Washington, DC September 13-14, Washington, DC April 18-19, Washington, DC June 10-11, Washington, DC July 23-24, Jacksonville, FL August 12-13, Washington, DC September 12-13, Washington, DC July 9-13, Washington, DC August 6-10, Washington, DC March 4-8, Washington, DC March 11-15, Jacksonville, FL July 8-12, Washington, DC August 5-9, Washington, DC PROJECT MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 211

214 PROJECT MANAGEMENT graduateschool.edu/projects PREPARING FOR THE PMP EXAMINATION PROJ8295D Establish your credential as a Project Management Professional (PMP ) by taking the PMP certifi cation exam offered by the Project Management Institute. Identify your personal strengths and weaknesses regarding mastery of the fi ve process groups and nine knowledge areas of the Project Management Body of Knowledge (PMBOK ) Guide, and develop a personal study program to prepare yourself for success on the examination. RELATED DISTANCE EDUCATION COURSE: You may also be interested in PMP Exam Preparation (PROJ8395A). Visit graduateschool.edu/distance for more information. Note: This course is aligned with the Project Management Body of Knowledge (PMBOK ) Guide 4th Edition, which covers all related best practices. This course is part of the Certificate of Accomplishment in Project Management. Identify the nine project management knowledge areas and the fi ve process groups Distinguish between core and facilitating processes of project management Explain the PMP certifi cation exam registration requirements and process PROJECT MANAGEMENT Discuss the concepts and format of the PMP certifi cation exam Identify key areas for further development in order to create a personal learning plan to improve performance Apply studying and test-taking techniques from certifi ed PMPs Anyone who has at least three years of experience working in a project-oriented environment, and who has already completed a rigorous certifi cate or self-study program and wants a compressed, targeted approach for preparing for the PMP exam. 2 Days 1.4 CEU 14 PDU Tuition $1,145 July 19-20, Washington, DC July 18-19, Washington, DC Take your course with you. Our distance education options provide flexibility and instructor interaction through your laptop, Web-enabled device, or printed materials. graduateschool.edu/distance GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

215 Project Management Certificate of Accomplishment COURSE OF STUDY Graduate School USA s Certificate of Accomplishment in Project Management provides a thorough preparation for current project managers and those wishing to enter the field. Participants complete one of three basic courses that include IT project management specialization. After finishing the basic course, participants take five intermediate, core courses that address key knowledge areas and project management processes, plus one elective. Individuals must complete the program in three years. REQUIRED COURSES Recommended as First Course Core Courses (select 5) Project Management PGMT7005D 2.4 CEU 24 PDU OR Project Management for IT: Application and Integration PROJ7602T 2.4 CEU 24 PDU OR Project Communications Management PROJ8294D 1.4 CEU 14 PDU Project Cost Management PROJ8292D 1.4 CEU 14 PDU Project Quality Management PROJ8296D 1.4 CEU 14 PDU Project Risk Management PROJ8293D 1.4 CEU 14 PDU Project Scope Management PROJ8299D 1.4 CEU 14 PDU Project Time Management PROJ8291D 1.4 CEU 14 PDU Project Management (Distance Education) PGMT7005A 2.4 CEU ELECTIVE COURSES (select 1) Advanced COR Workshop ACQI9008D 40 CPE Comprehensive COR Workshop ACQI7523D 40 CPE Contracting Officer s Representative Course ACQI7222D 40 CPE Construction Contracting for CORs ACQI8006D 40 CPE Earned Value Management (Distance Education) PROJ8500A 0.6 CEU Leading Teams and Groups TDEV8200D 1.8 CEU Managing a Project with Your Team PROJ8202D 14 PDU Microsoft Project 2007 PROJ7990T 1.8 CEU Microsoft Project 2007 (Distance Education) PROJ7590A 1.8 CEU Negotiating Techniques MGMT9104D 1.2 CEU PMP Exam Preparation (Distance Education) PROJ8395A 5.6 CEU 56 PDU Preparing for the PMP Examination PROJ8295D 1.4 CEU 14 PDU OR A core course not previously taken Apply for a certificate program online at graduateschool.edu/certificates. PROJECT MANAGEMENT Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 213

216 Our security training program is now ironclad. Kenneth Sudol & Associates, JPW Security Solutions, and Graduate School USA lock up a new approach to security training. In 2012, Kenneth Sudol & Associates and JPW Security Solutions became a vital part of our security training program. With the addition of these two renowned firms, Graduate School USA now offers an even broader security curriculum to address your critical training needs. Our same commitment to detail and training will continue through Graduate School USA, a respected leader in many areas of training around the world. Kenneth Sudol Emphasizing the management of security programs, our courses are available through training centers across the country or at your location. We offer training in personnel security, industrial security, physical and facility security, information security, integrity of IT security, the protection of classified information, and more. Our combined strengths will enable us to even more effectively provide high-value instruction to our military, government, and industry customers. John Waller SECURITY GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

217 Security SECTION CONTENTS NEW Building a Better Security Program (SRTY8201D) NEW Counterintelligence for the Security Professional (SRTY7201D). 216 NEW Industrial Security for Government Personnel (SRTY7204D) NEW Information Security Course (SRTY7205D) NEW Physical Security and the Protection of Classifi ed Materials (SRTY7222D) NEW Security Specialist Course (SRTY7224D) NEW Understanding NISPOM Requirements (SRTY7225D) NEW DD Form 254 Course (SRTY7215D) Personnel Security courses can be found in the Federal Human Resources Management section (page 85). SECURITY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 215

218 SECURITY BUILDING A BETTER SECURITY PROGRAM SRTY8201D Study a number of challenges faced by the security manager or Facility Security Offi cer who is responsible for a facility s overall security program. Learn how to implement a security program that far exceeds the minimum level required by regulation. Gain an introduction to those skills, attributes, and techniques used by security professionals known for having exceptional security programs. Learn basic leadership skills that enable you to become a more effective security professional. Raise the level of professionalism within your security program. Articulate effectively to employees the multifaceted threat to sensitive and classifi ed information, resources, and personnel as part of their security education and training Learn the skills required to implement an effective security program that is supported by senior management and employees Discover the unique attributes of effective security managers Know the techniques used by the most successful security professionals to gain senior management support and employee buy-in for your security program Learn how to translate specifi c national security requirements into effective security programs Discover ideas and approaches that have worked well for effective security managers so you can use them to improve security operations Know how to effectively lobby senior management for scarce resources to staff and support your security program Develop leadership skills that help you achieve security mission objectives Learn how to gain from employees a commitment to security requirements through effective security education and training programs Facility security offi cers (FSOs), assistant FSOs, security managers, assistant security managers, or anyone working in a security offi ce, both government and industry. Attendees must be U.S. citizens. 2 Days 1.2 CEU Tuition $695 August 7-8, Washington, DC For additional class dates and information, visit graduateschool.edu/security. graduateschool.edu/security COUNTERINTELLIGENCE FOR THE SECURITY PROFESSIONAL SRTY7201D Gain an introduction to today s threats (criminals, foreign intelligence services, terrorists, malicious code writers, hackers/hacktivists, and disgruntled employees) to sensitive and classifi ed information, your employees, and your resources. Learn about the multifaceted threat that faces companies and agencies today, as well as tactics you can employ to combat them. Clearly understand the multifaceted threat to sensitive and classifi ed information, resources, and personnel. Effectively articulate this threat to employees as part of your security education and training effort. Gain an introduction to the threat from foreign intelligence entities Learn collection methods used by foreign intelligence services (FIS) Know how FIS use the Internet and social networks to approach employees Be aware of the growing threat from trusted insiders Learn what motivates the trusted insider who engages in espionage or leaking activities Know the reporting responsibilities of cleared employees Relevant to all security personnel in government and industry positions. Attendees must be U.S. citizens. 2 Days 1.2 CEU Tuition $695 June 26-27, Huntsville, AL September 11-12, Washington, DC December 3-4, Kissimmee, FL For additional class dates and information, visit graduateschool.edu/security. SECURITY GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

219 graduateschool.edu/security SECURITY INDUSTRIAL SECURITY FOR GOVERNMENT PERSONNEL SRTY7204D Designed to take the student from start to fi nish through the National Industrial Security Program (NISP) as it relates to government involvement, this course examines and explains the requirements for security of classifi ed information released to industry, from the issuance of a classifi ed bid packet through to the completion of the classifi ed contract. The course covers the information required for each of the 17 blocks of DD form 254, and provides practical exercises. Students discuss the responsibilities of program managers, contracting offi cers, and security personnel. The course is a combination of instructor briefi ngs, video presentations, group discussions, and practical exercises. Upon completion of the course, the student clearly understands how to prepare the various documents/instruments necessary to support a classifi ed contract issued to a contractor. Be familiar with government responsibilities relevant to the administration of a classifi ed contract Know verbiage, clauses, and federal acquisition regulations (FAR) / defense federal acquisition regulations (DFAR) that should be included in classifi ed contracts Learn the process for sponsoring a contractor for a Facility Clearance Know the process for handling National Interest Determinations Learn how to properly complete a DD form 254 Government and contractor employees (security professionals, contracting offi cers, contracting offi cers representatives [CORs], subject matter experts) involved in issuing classifi ed contracts, preparing or reviewing DD form 254, and/or preparing classifi cation guidance. Attendees must be U.S. citizens. 2 Days 1.2 CEU Tuition $695 June 6-7, Washington, DC October 18-19, Washington, DC For additional class dates and information, visit graduateschool.edu/security. INFORMATION SECURITY COURSE SRTY7205D Introducing you to fundamental requirements for classifi cation, declassifi cation, and safeguarding of national security (classifi ed) information, this course reviews the contents of the Information Security Oversight Offi ce s (ISSO) Directive No. 1. It also teaches you how to properly mark classifi ed documents. Upon completion of the course, clearly understand the principles of classifi cation management related to classifi cation, declassifi cation, and safeguarding of classifi ed information. Fully grasp the rationale and mechanics of properly marking a classifi ed document. This course is a combination of instructor briefi ngs, video presentations, group discussions, and practical exercises. Know the security requirements contained in Executive Order and ISSO Directive No. 1 Learn how to ensure that your security program is adequately protecting national security information and materials Understand the principles of classifi cation, declassifi cation, and safeguarding of classifi ed information Know the proper security markings on classifi ed documents Government and industry personnel who are responsible for applying derivative classifi cation markings. Attendees must be U.S. citizens. 2 Days 1.2 CEU Tuition $695 June 4-5, Washington, DC October 16-17, Washington, DC For additional class dates and information, visit graduateschool.edu/security. PHYSICAL SECURITY AND THE PROTECTION OF CLASSIFIED MATERIALS SRTY7222D Physical security describes measures that prevent or deter attackers from accessing a facility, resources, or information stored on physical media, and it includes guidance for how to design structures to resist various hostile acts. Gain an introduction to the discipline of physical security as it relates to the protection of personnel, assets, and sensitive and classifi ed materials and information. This is a fundamentals course addressing physical security challenges as well as suggested countermeasures for each challenge. The course is a combination of instructor briefi ngs, video presentations, group discussions, and practical exercises. Upon completion, be able to conduct a physical security survey of your facility and identify vulnerabilities in its physical security program. Learn to design a new facility using crime prevention through environmental design (CPTED) concepts that deter evildoers intent on engaging in criminal activities directed at the controlled facility. Gain an appreciation for the emerging technologies that are useful in current and future physical security programs. Finally, gain insight into ways to inure your facility against the myriad threats present in the operational world. Understand the myriad threats to information, people, and resources Grasp the concept of crime prevention through environmental design (CPTED) and security-indepth Learn the technical aspects and principles of physical security Know the importance of building a system-ofsystems for protecting a controlled facility Learn about emerging biometric technologies that have utility for physical security purposes Understand the convergence of IT security and physical security Know the advantages and disadvantages of security guards Physical Security and the Protection of Classified Materials, continued on page 218. SECURITY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 217

220 SECURITY Physical Security and the Protection of Classified Materials, continued from page 217. Learn the advantages and disadvantages of mechanical and electromechanical locks Comprehend the promises of smart cards and RFID technologies, and their use for physical security purposes Learn reliability metrics for access control devices List the eight indications and warnings of an impending terrorist attack Know the principles of risk management and how to implement physical security measures in a common-sense manner People who work in classifi ed environments and are responsible for the physical security of, or want to learn about physical security measures supporting, classifi ed work environments. Attendees must be U.S. citizens. 2 Days 1.2 CEU Tuition $695 August 9-10, Washington, DC December 5-6, Kissimmee, FL For additional class dates and information, visit graduateschool.edu/security. SECURITY SPECIALIST COURSE SRTY7224D This comprehensive course is primarily designed for the individual who has been newly assigned security responsibilities and has little or no experience in the security fi eld. This course also serves as a refresher for an individual who has been functioning as a Security Specialist for some time or who is preparing for the NCMS Industrial Security Professional (ISP) exam. A manager responsible for the supervision of Security Specialists but who is not a seasoned security professional may also benefi t. The newly appointed contractor Facility Security Offi cer (FSO) will also fi nd this course valuable. Included in this course is a combination of instructor briefi ngs, video presentations, group discussions, and practical exercises. Upon completion, the Security Specialist clearly understands his or her security responsibilities as dictated by the national regulations, and has a well-rounded familiarity with all aspects of the Security Specialist position. Apply the governing regulations for the protection of national security (classifi ed) information Understand the principles of classifi cation management relative to classifi cation and declassifi cation of materials Be familiar with the myriad requirements for safeguarding classifi ed information Understand the rationale and mechanics of properly marking a classifi ed document Become familiar with all aspects of the security clearance process, from justifi cation and the personnel security questionnaire (PSQ) to submitting periodic reinvestigations Implement an effective security education and training program Gain insight into obtaining senior management support and employee buy-in for the security program graduateschool.edu/security Any government employee who has been newly assigned Security Specialist (GS-080) responsibilities and has little or no experience in the security fi eld. 4 Days 2.4 CEU Tuition $895 July 9-12, Fredericksburg, VA October 29 November 1, Washington, DC For additional class dates and information, visit graduateschool.edu/security. SECURITY GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

221 graduateschool.edu/security UNDERSTANDING NISPOM REQUIREMENTS SRTY7225D The National Industrial Security Program Operating Manual (NISPOM) prescribes requirements, restrictions, and other safeguards to prevent unauthorized disclosure of classifi ed information released by U.S. government executive branch departments and agencies to their contractors. Thus, the NISPOM is the guiding security manual for contractor Facility Security Offi cers (FSOs) and their staffs. This course is a combination of instructor briefi ngs, video presentations, group discussions, and practical exercises. Gain an introduction to the security requirements contained in the NISPOM Ensure that your security program is adequately protecting national security information and materials given to the contractor by the U.S. government Be prepared for an inspection by the Cognizant Security Offi ce (the Defense Security Service) Understand the rationale behind compliance requirements Accomplish an effective self-inspection, knowing that you are able to identify defi ciencies in your security program and implement measures to eliminate any noncompliance issues Security professionals in industry who need to enhance their understanding of the compliance requirements established in the NISPOM. However, the course also benefi ts the government security professional who works in industrial security and provides security oversight to a classifi ed contract. Attendees must be U.S. citizens. 5 Days 3.0 CEU Tuition $995 ISP Certification Exam: John Waller, Industrial Security Professional (ISP), will be proctoring the ISP exam for eligible candidates who attend his Understanding NISPOM Requirements class. The two-hour ISP exam will be taken online only and will be administered on Friday afternoon immediately following completion of the class. DD FORM 254 COURSE SRTY7215D SECURITY This is a highly focused, condensed, one-day course that focuses on the accurate completion of the DD form 254, required for every classifi ed contract and with each Invitation for Bid, Request for Proposal, or Request for Quote. Understand the terminology used on the DD form 254 Follow procedures and processes for the completion of each of the blocks on the DD form 254 Government Contracting Agency (GCA) personnel and prime contractors. 1 Day 0.6 CEU Available for on-site delivery at a location of your choice. Receive a price quotation by calling (888) or completing the inquiry form at graduateschool.edu/quote. July 23-27, Washington, DC September 24-28, Fredericksburg, VA November 26-30, Huntsville, AL For additional class dates and information, visit graduateschool.edu/security. SECURITY Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 219

222 GENERAL INFORMATION General Information The Capabilities and Accreditation and Approvals sections beginning on page 4 of this catalog provide additional information concerning Graduate School USA s mission, institutional goals, capabilities, accreditation, and approvals from recognized external organizations. This section includes some of the policies and general information applicable to the Government Training and Professional Development non-credit courses. Please visit graduateschool.edu/policies for the most complete and up-to-date information relating to all Graduate School USA policies and procedures. If you have any questions or need additional information, please contact our Customer Support Center at (888) SECTION CONTENTS graduateschool.edu Registration Methods Non-Credit Admissions Policy Training Accessibility Multiple Registrations Registration Information GSA Federal Supply Schedules Notifi cations: Acknowledgement Confi rmation Class Cancellations Refund Policy Easy Ways to Register Course Hours and Attendance Course Materials Inclement Weather and Emergencies Dress and Conduct Transcripts Guarantee and Grievances Equal Opportunity Provider Privacy Policy Reserved Rights GENERAL INFORMATION GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

223 graduateschool.edu GENERAL INFORMATION REGISTRATION METHODS Graduate School USA strives to make its registration policies and procedures as simple as possible so that you can quickly and easily register for open enrollment courses. Following these procedures maximizes your chance of enrolling in the class you want, when you want it. Register early; class sizes are limited and classes often fill quickly! If you have questions or need additional information, please contact our Customer Support Center. Our website contains all the latest information on class offerings and scheduling. New overflow sessions are often added to accommodate participant demand throughout the year. We also conduct hundreds of on-site contract courses each year and can create customized solutions to meet your specific organizational needs. 1. Register Online with a Credit Card The fastest way to register and obtain the most current information about a class. Website: graduateschool.edu. Visit our online course catalog and select the class you want to take. When you click on the Register button, you will be led through a secure online registration process. To complete online registration, you will need the participant s contact information, including current address, and the credit card payment information. Payment by credit card is required for online registration. Online registrations are processed immediately; reserve your place in class using this convenient and secure registration method. 2. Register by Telephone with a Credit Card Another fast way to register and get the most current information about a class. Call our Customer Support Center at (888) to register and reserve your place in the class. Payment by credit card is required for telephone registrations. Phone registrations are processed immediately and provide a quick and convenient way to ensure that you secure a place in class. 3. Other Registration Methods (Fax, Mail, , In Person) Allow at least three workdays for processing. If you already know your class title, date, and location, and prefer not to register online or by phone, you can register by fax or mail. Class sizes for most of our open enrollment courses are limited and classes often fill up quickly, so please note that it could take up to three workdays to process your registration application after we receive it. Fax Fax a completed and signed company purchase order to our Customer Support Center at (866) FAX-GRAD / (866) A government training authorization form (e.g., SF-182) can be submitted in lieu of a purchase order. If payment will be made via credit card, be sure to include all of the credit card information on the government form or company purchase order: type of card, cardholder s name and telephone number, card number, and expiration date. an electronic file of your completed and signed company purchase order, government training authorization form (e.g., SF-182), or Graduate School USA Registration Form to us at [email protected]. If payment will be made via credit card, we recommend for security purposes that you not include any credit card numbers on the ed forms. Please include a phone number so we may contact you to obtain your credit card information securely over the phone. Mail Mail your payment, completed and signed company purchase order, government training authorization form (e.g., SF-182), or Graduate School USA Registration Form found in the back of this catalog to: Graduate School USA ATTN: Registration Processing - CSC 600 Maryland Avenue SW Washington, DC In Person If you prefer, you can visit one of our locations and we will be happy to register you! 4. Substitutes You may substitute another participant at any time before the class begins. Please contact our Customer Support Center to make the substitution and provide the contact information for the substitute. You may have to submit amended paperwork if the payment method for the original enrollment is a purchase order or government training authorization form. 5. Class Transfers Participants may transfer their registration to a future session of the same course by notifying us via at [email protected]. A transfer will be processed only if requested in writing, submitted in a timely manner, payment is made for any additional fees, and space is available in the requested class. Only one transfer request will be honored, and any transferred registration can be used by anyone in your organization if the tuition was paid by your employer. Refunds will not be made for transfers that originated after any official refund deadline. To evaluate whether or not a request is timely, Graduate School USA will use the minimum advance notice requirements listed in our refund policy. Electronic fund transfer payments can be made with Automated Clearing House (ACH) payments processed through the Vendor Express Program. To initiate the electronic funds transfer, the federal agency should complete the Agency Information Section of SF-3881 (ACH Vendor/Miscellaneous Payment Enrollment Form) and fax it to (202) If you have questions or need additional information, please call the Graduate School USA Accounting and Finance Office at (202) Advance Payment of Training-Related Expenses: Federal departments and agencies have the authority to authorize advance payment of training-related expenses such as tuition, per diem, travel, and other expenses essential to training. Additional information and guidance is found at 31 USC 3324 (1997), 5 USC 4109(a) (2) (1997), and 41 Comp. Gen. 626 (1962). GENERAL INFORMATION Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 221

224 GENERAL INFORMATION graduateschool.edu GENERAL INFORMATION 6. Class Registration Cancellations Participants must submit their class cancellation requests in writing via to If registrations are not cancelled in a timely manner, you will be responsible for the full tuition. To evaluate whether or not a request is timely, Graduate School USA uses the minimum advance notice requirements listed in our refund policy. NON-CREDIT ADMISSIONS POLICY Non-credit courses/programs may have admission requirements that are specific to those courses/programs based on level or content. All non-credit programs are open to those who are at least eighteen (18) years of age, have a high school diploma or a GED, and meet any other stated admission requirement(s) of the course/program. Please note that our Leadership Development Programs require special application packages. International students are welcome to enroll in any Graduate School USA course by following the same registration procedures as all other participants; however, Graduate School USA does not issue student visas (i.e., I-20 forms) to international students. Graduate School USA is an equal opportunity provider and employer. We make every practical effort to ensure that our programs are accessible to physically challenged participants and participants with special needs. TRAINING ACCESSIBILITY Graduate School USA fully complies with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and does not discriminate on the basis of disability. The Special Accommodations Coordinator manages a variety of support services for students with disabilities and/or special requirements, including sign language interpreters, Braille, electronic format materials, computer-aided real-time translation (CART) services, note-taking services, testing accommodations, and use of assistive technology. Students requiring assistance and accommodation should complete a Special Accommodation Request form and submit it to the Office of the Registrar four weeks prior to the class start date. The Special Accommodations Coordinator may be reached at (202) or [email protected], and by TDD at (888) MULTIPLE REGISTRATIONS Our website supports online multiple registrations via credit card payments for supervisors, human resources staff, and other officials who approve training and often need to register others for our courses. Just select YES when asked Do you want to process registrations for others? when logging into your account after selecting the first desired class, and then follow the instructions to register multiple participants. You will receive a credit card receipt of your transactions, and the enrollees will get an confirmation notifying them of their registration. Any multiple registrations via purchase order payment methods can also be faxed to us at (866) If you ever need assistance with multiple registrations, please call us at (888) 744- GRAD, and our staff will be glad to assist you. REGISTRATION INFORMATION Submitting accurate and complete registration data facilitates the processing of your registration and enables Graduate School USA to keep accurate academic records for each participant. We need the following information to process your registration: Participant address Participant name, preferred mailing address, telephone and fax numbers, and position title Course title, nine-character course code, and, if applicable, the date(s) and location of the course If payment will be made via credit card, be sure to include the following credit card information: type of card, cardholder s name and telephone number, card number, and expiration date. We must receive your payment or payment information before we can process a registration application. Student Information Forms are distributed in our classes, and providing us with the information requested greatly helps us serve you better by maintaining an accurate academic record, which enables you to: 1. Obtain a replacement Certificate of Course Completion if you need it for promotional consideration or other reasons. 2. Confirm that you have met all requirements for a Certificate of Accomplishment should you decide to pursue one now or in the future. 3. Have an accurate transcript of all courses completed at Graduate School USA. 4. Verify to your employer that you attended this course, as needed. Graduate School USA will not make public personally identifiable information from any student s educational records without written consent of the student. Graduate School USA does not rent or sell any addresses or other contact information provided by our students or collected regarding our students. We follow all applicable federal laws regarding release of personal information. GSA FEDERAL SUPPLY S Graduate School USA products and services are available through the GSA Federal Supply Schedule Program. Under Schedule 874 (MOBIS), Graduate School USA provides a wide range of consulting, facilitation, and survey services. The Schedule 874 contract number is GS-10F-0228P. Additional information can be found on Graduate School USA s website at graduateschool.edu and on the GSA website at If you are interested in achieving cost savings for large groups, please check the information concerning our on-site contract courses and customized solutions to meet specific organizational needs. Graduate School USA is a GSA Contract Holder GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

225 graduateschool.edu ACKNOWLEDGEMENT NOTIFICATION You will receive an acknowledging receipt of your registration request as soon as it is received and processed by our system. If you have not received the acknowledgement notification in a timely manner or need a duplicate copy, please contact our Customer Support Center. Please do not make nonrefundable travel arrangements until you receive your class confirmation notification. CONFIRMATION NOTIFICATION We will send you an confirming your registration at least 14 calendar days prior to the class start date. This notice confirms that the class will be conducted. This confirmation notification will include additional information concerning the class date(s), start time(s), location, and any other information related to the class. Please do not make nonrefundable travel reservations before you receive this registration confirmation notification. If course materials or textbooks are not included as part of the tuition, the confirmation notice will provide information concerning any textbooks or course materials that need to be purchased. Unless otherwise noted in the confirmation notice, we do not include lodging and meals in the tuition fee. If you have not received a confirmation in a timely manner, please contact our Customer Support Center to verify that we have received your registration. Please see our accessibility policy if you need special accommodations or assistance. For Daytime Classroom, Leadership Development Program, and Distance Education Courses We will confirm your registration at least 14 calendar days prior to the class start date. Where included in the tuition, course materials are provided on the first day of class. CLASS CANCELLATIONS By Graduate School USA Graduate School USA reserves the right to cancel a class session. We will inform the participant if we need to cancel, but we will retain the prepaid tuition or registration forms until the participant or employer informs us to either (1) refund the money or return the registration forms; (2) transfer the prepaid tuition amount or registration forms toward tuition for another scheduled course for the same person; or (3) transfer the prepaid tuition amount or registration forms toward tuition for another scheduled course for another person. By the Participant All enrollment cancellation requests must be submitted in writing by or fax to our Customer Support Center. If you do not cancel your registration in a timely manner, you will be responsible for the full tuition. To judge whether or not a request is timely, Graduate School USA will use the minimum advance notice requirements listed in our refund policy. REFUND POLICY All refund requests must be submitted in writing by or fax to our Customer Support Center. Classes offered by Graduate School USA in conjunction with an educational partner may be subject to different refund policies. The cancellation and/or refund request date will be the date the or fax was received by Graduate School USA. Please allow up to 30 days to receive a refund. For Daytime Classroom Courses and Scheduled Distance Education Courses* You may receive a full refund if the refund request is received more than 14 calendar days before the class or program begins. After that date, you may substitute another participant or transfer to another session, but refunds will not be made. * This policy applies to any distance education course that has been scheduled with a set start and end date. The policy for other distance education courses is found on the next page. GENERAL INFORMATION 5 Easy Ways to Register ONLINE WITH A CREDIT CARD Visit us at graduateschool.edu BY PHONE WITH A CREDIT CARD Call (888) and have your credit card ready. BY FAX Fax your completed training authorization form to (866) BY MAIL Send your completed training authorization form to Graduate School USA Customer Support Center 600 Maryland Avenue SW Washington, DC IN PERSON You can visit our of ces, and we will be happy to register you. GENERAL INFORMATION Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 223

226 GENERAL INFORMATION graduateschool.edu GENERAL INFORMATION For Distance Education Courses To qualify for a refund: The written refund request must be received within 90 calendar days of the enrollment date; No lessons can have been submitted; and All books and materials must have been returned to, and received by, Graduate School USA in their original condition if the course materials were included as part of the tuition. Refunds will not be made to any participant withdrawn from a course for failure to complete the course in the time allowed. In these cases, the participant must pay a $50 extension fee to continue in the course after the withdrawal date. COURSE HOURS AND ATTENDANCE Classroom courses are conducted from 8:30 a.m. to 4 p.m., except for most CPE designated courses, which run from 8:30 a.m. to 4:30 p.m. Participants are expected to complete the entire course and should make their travel arrangements accordingly. Failure to attend the entire course may result in your not receiving a certificate of completion for the course. ** FEDERAL EMPLOYEES RECEIVING TRAINING OR EDUCATIONAL SERVICE FROM GRADUATE SCHOOL USA WHILE ON OFFICIAL TIME ** When a person employed by the federal government attends a class at Graduate School USA, where a federal employee receives educational services from Graduate School USA, or where any other such educational or training service provided by Graduate School USA to an individual or group is subject to the Government Employees Training Act or is otherwise paid for in whole or part by the employee s federal agency or another federal agency, Graduate School USA will consider such employee to be on official duty during the time such educational service or training is being provided. Graduate School USA will respond to requests by such employee s agency or other authorized federal official for information regarding such employee or employees, such as hours of attendance, completion of the course or class, and other educational or training-based information. COURSE MATERIALS The tuition for our open enrollment daytime classroom courses includes all required materials unless otherwise noted in the course description. If course materials or textbooks are not included as part of the tuition, the confirmation notice will provide information concerning any textbooks or course materials. Graduate School USA developed training materials are protected by U.S. and international copyright laws. No portion of any Graduate School USA document may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright holder, Graduate School USA. INCLEMENT WEATHER AND EMERGENCIES Graduate School USA Closings Policy In an effort to provide clarity and consistency for our participants, instructors, and staff regarding School closings, Graduate School USA mirrors the federal government with regard to closings due to inclement weather or other emergencies. Therefore, if the federal government is closed, the School will also be closed. However, Graduate School USA does not have delayed openings, even if the federal government declares a late opening. Classes will always begin at their normally scheduled start time (8:30 a.m. for most daytime classes; 6:00 p.m. for most evening classes). Check your confirmation letter for the precise times. Closing updates will be available on the home page of our website. Classes missed due to these closings may be made up at no cost on a later date. Closings/Dismissals in Washington, DC Weather-related notices will be announced on the Graduate School USA website and via recorded messages at (202) and (888) Closings/Dismissals in Other Field Offices For a course scheduled in another field office, the Graduate School USA field office managing the course will make every attempt possible to notify all participants of the course status due to inclement weather or an emergency. In addition, the field office will leave a voice mail message on its general information phone number and will post a notice on the home page of the Graduate School USA website. The general information telephone number for each Graduate School USA field office outside the Washington, DC, metropolitan area is: Graduate School USA at Atlanta (404) Graduate School USA at Chicago (312) Graduate School USA at Dallas (214) Graduate School USA at Honolulu (808) Graduate School USA at Philadelphia (215) Graduate School USA at San Francisco (415) Please contact the Customer Support Center for more information at [email protected] or by telephone at (202) or (888) DRESS AND CONDUCT Our dress code is business casual, and we want our participants to be comfortable throughout the training day. As room temperatures can vary, we suggest you also bring a sweater or jacket to your class. Conduct conducive to a professional workplace is expected throughout our classes and facilities, and we do ask that cell phones be silenced during class to minimize disruptions to other participants. Our classroom facilities cannot provide accommodations for children or nonservice animals GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

227 graduateschool.edu GENERAL INFORMATION REQUEST A TRANSCRIPT The Office of the Registrar maintains the official records of all students, including former Southeastern University students. All information is held in confidence and released only in accordance with the Family Educational Rights and Privacy Act of 1974, as amended in Federal law prohibits the release of your transcript without written authorization. Students requesting that their official or unofficial transcripts of courses taken at Graduate School USA be forwarded to other institutions, government agencies, or firms must do so in writing. Regular official or unofficial transcript requests are processed within one week. Rush requests are processed within two working days. Transcripts are $5 each ($15 each for rush copies). When requesting a transcript, students must provide name, student identification number, dates of attendance, date of conferred certificate of accomplishment or degree (if applicable), and any other information required by the Office of the Registrar. You may print and fill out the Official Transcript Request form on our website. A transcript request may be mailed, faxed, or completed at the Registrar s Office located at the following address: Graduate School USA Office of the Registrar 600 Maryland Avenue SW, Suite 330 Washington, DC [email protected] Telephone: (202) Fax: (202) The transcripts of students who have not fulfilled their financial obligations to Graduate School USA or Southeastern University will be withheld until all obligations have been met. GUARANTEE AND GRIEVANCES Graduate School USA has always guaranteed the quality of our courses and services and is committed to continually improving our products and services. Our courses and the other services we offer consistently receive high ratings for being well-delivered, relevant, and timely. If you are ever not satisfied with our meeting the stated objectives of the course or services performed, just send the reason via to [email protected]. We will gladly provide you with a refund or apply the amount toward the fee for another Graduate School USA course or service. Your feedback is welcome and vital to our improvement efforts. Students who believe their rights and freedoms have been violated or that a violation, misinterpretation, or inequitable application of any of the regulations or policies of Graduate School USA has taken place should take timely action to resolve the concern. If possible, the participant should address the issue to us via at [email protected]. We are committed to resolving complaints in a timely fashion. For cases where a grievance is not settled at the institutional level, participants wishing to file a complaint should address it to the Council on Occupational Education, 7840 Roswell Road, Building 300, Suite 325, Atlanta, GA 30350, or should call (800) AN EQUAL OPPORTUNITY PROVIDER Graduate School USA prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and, where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (interpreters, Braille, large print, audiotape, etc.) should contact Carolyn Nelson, ADA Coordinator, at (202) To file a complaint of discrimination, write: Andrea Hill, Director Human Capital Management Graduate School USA 600 Maryland Avenue SW, Suite 180 Washington, DC Graduate School USA is an equal opportunity provider and employer. PRIVACY POLICY (PARTICIPANT INFORMATION) Personally identifiable information required by Graduate School USA to create your enrollment record is held in confidence under provisions established by the Family Educational Rights and Privacy Act (FERPA) as amended in Graduate School USA does not rent or sell any addresses or other contact information that is provided by our students or collected regarding our students. We maintain ownership and control the use of your personally identifiable information in accordance with FERPA laws. There are several exceptions to this policy wherein Graduate School USA discloses records without the written consent of the student, and they are listed below: 1. To school officials determined by Graduate School USA to have a legitimate educational interest. A school official is determined to have a legitimate educational interest if the information requested is necessary for that official to (a) perform appropriate tasks that are specified in his or her position description or by a contract agreement; (b) perform a task related to a student s education; (c) perform a task related to the discipline of a student; and/or (d) provide a service or benefit relating to the student or student s family, such as healthcare, counseling, job placement, or financial aid. 2. To agents acting on behalf of the institution (e.g., clearinghouses, degree/enrollment verifiers). Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 225 GENERAL INFORMATION

228 GENERAL INFORMATION graduateschool.edu GENERAL INFORMATION 3. To authorized representatives of the following government entities if the disclosure is in connection with an audit or evaluation of federal- or statesupported education programs, or for the enforcement of or compliance with federal legal requirements that relate to those programs: Comptroller General of the United States, Secretary of Education, United States Attorney General, and state educational authorities. 4. To U.S. Department of Veterans Affairs officials. 5. To other schools at which the student seeks or intends to enroll. 6. In connection with a student s request for or receipt of financial aid, as necessary to determine the eligibility, amount, or conditions of the financial aid, or to enforce the terms and conditions of the aid. 7. To organizations conducting certain studies for or on behalf of Graduate School USA. 8. To accrediting organizations, including individuals or visiting committees, to carry out their functions. 9. To comply with a judicial order or a lawfully issued subpoena. 10. To appropriate parties if a health or safety emergency exists and the information will assist in resolving the emergency. 11. To an alleged victim of any crime of violence or the results of any institutional disciplinary proceeding regarding the alleged perpetrator of that crime with respect to that crime. 12. To anyone requesting the final results of a disciplinary hearing against an alleged perpetrator of a crime of violence or non-forcible sex offense (Foley Amendment). 13. To the United States Citizenship and Immigration Services (USCIS) for purposes of the Coordinated Interagency Partnership Regulating International Students. 14. To the Internal Revenue Service (IRS) for purposes of complying with the Taxpayer Relief Act of If required by a state law requiring disclosure that was adopted before November 19, To comply with a court order obtained under the USA PATRIOT Act of 2001 for education records considered relevant to a terrorism investigation or prosecution, without advance notice to the student. 17. Graduate School USA retains discretion to disclose to a student s parents information regarding any violation of law or of School rule or policy as to alcohol or controlled substances use or possession, if the student is under age 21 at the time of the disclosure and Graduate School USA determines that such alcohol/ drug use or possession constitutes a disciplinary violation (Warner Amendment). RESERVED RIGHTS Graduate School USA makes every effort to ensure that each class is delivered as advertised. However, we reserve the right to make changes to any of the products or programs described in our published catalogs/brochures without notice or liability. Graduate School USA publishes updates to its printed catalog on its website at graduateschool.edu, including the latest information on class offerings and scheduling information. Website information is maintained as the most accurate and up-to-date schedule for classes and supersedes printed materials. Other changes could include modifying course content and materials for continuous course improvement and/ or academic obligation; changing tuition prices, registration terms, and conditions; cancelling a class due to unforeseen circumstances or low enrollment; and making reasonable changes to class start and end dates, timetables, and locations. Graduate School USA endeavors to give enrollees as much advance notice as possible of any change to their enrollment. If Graduate School USA must cancel a class or change the class dates or locations, enrolled participants will be informed immediately. In the event of changes made to our products or programs, Graduate School USA s sole liability is limited to the refunding of any tuition or fees paid for any cancelled or rescheduled classes, and Graduate School USA is not responsible for any enrollee s incidental or consequential loss GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

229 REGISTRATION FORM The fastest way to register is online at graduateschool.edu/catalog or by phone at (888) using a credit card. This form is for daytime course registrations made with credit card or check payment; please return your completed form via fax or mail to Graduate School USA CSC - Registration Processing, 600 Maryland Avenue SW, Washington, DC This form must also accompany all registrations made in person by cash. Allow for three business days processing after receipt of this form. You can also register by fax, , or mail by providing a completed and signed government training authorization form (SF-182) or company purchase order. y. Register early! *Required Information Participant Name* ID Information Last First Middle Last 4 Digits of Social Security Number or Date of Birth (Required See Privacy Policy) Agen e/department Mailing Address* Street Suite/Floor/Mail Stop City State ZIP Primary Telephone* Address * Secondary Phone (Including Area Code) Address Address Secondary Phone (Including Area Code) Fax Number Ethnic Group (circle one): 1 Nonresident Alien 2 Black, Non-Hispanic 3 American Indian or Alaskan Native 4 5 Hispanic 6 White, Non-Hispanic 7 Unknown Country of Citizenship: Date of Birth: Gender (circle one): Female Male Data will be used for statistical purposes only. Requested Class* Course Code Date Course Title Location Method of Payment* Credit Card MasterCard Visa American Express Diner s Club Discover Account Number Expiration Date Cardholder s Name (as it appears on the card) Cardholder s Telephone Number Card holder s Billing Address Cardholder s Address Check (Mail or in person) Check Number Amount Source How did you rst learn about this course? Key Code: Printed catalog Training o er Brochure Friend/colleague Advertisement Conference Graduate School USA website Another website Other Course tuition and course schedules are subject to change without notice. Please refer to our website for the most current information. Name of Person Completing Form Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 227

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231 2nd Participant Name* REGISTRATION FORM LIST NAMES HERE IF YOU ARE REGISTERING MORE THAN ONE STUDENT FOR THE SAME COURSE CLASS USING THE THE SAME PAYMENT METHOD. *Required Information Last First Middle ID Information Mailing Address* Last 4 Digits of Social Security Number or Date of Birth (Required See Privacy Policy) Agen e/department Street Suite/Floor/Mail Stop City State ZIP Primary Telephone* Address* Secondary Phone (Including Area Code) Address Address Secondary Number (Including Area Code) Fax Number Ethnic Group (circle one): 1 Nonresident Alien 2 Black, Non-Hispanic 3 American Indian or Alaskan Native 4 5 Hispanic 6 White, Non-Hispanic 7 Unknown Country of Citizenship: Date of Birth: Gender (circle one): Female Male Data will be used for statistical purposes only. 3rd Participant Name* ID Information Mailing Address* Last First Middle Last 4 Digits of Social Security Number or Date of Birth (Required See Privacy Policy) Agen e/department Street Suite/Floor/Mail Stop City State ZIP Primary Telephone* Phone (Including Area Code) Secondary Number (Including Area Code) Address* Secondary Address Address Fax Number Ethnic Group (circle one): 1 Nonresident Alien 2 Black, Non-Hispanic 3 American Indian or Alaskan Native 4 5 Hispanic 6 White, Non-Hispanic 7 Unknown Country of Citizenship: Date of Birth: Gender (circle one): Female Male Data will be used for statistical purposes only. 4th Participant Name* ID Information Mailing Address* Last First Middle Last 4 Digits of Social Security Number or Date of Birth (Required See Privacy Policy) Agen e/department Street Suite/Floor/Mail Stop City State ZIP Primary Telephone* Phone (Including Area Code) Secondary Number (Including Area Code) Address* Secondary Address Address Fax Number Ethnic Group (circle one): 1 Nonresident Alien 2 Black, Non-Hispanic 3 American Indian or Alaskan Nativ.\e 4 5 Hispanic 6 White, Non-Hispanic 7 Unknown Country of Citizenship: Date of Birth: Gender (circle one): Female Male Data will be used for statistical purposes only.

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233 When you need something different Rely on us. Budgets may be tightening, but offering professional training at your location can actually save you money. Spend your organization s resources on learning, instead of travel and hotels. Online options are also available. graduateschool.edu/custom

234 INDEX graduateschool.edu Take your course with you. INDEX Our distance education options provide flexibility and instructor interaction through your laptop, Web-enabled device, or printed materials. graduateschool.edu/distance GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

235 graduateschool.edu A academic programs, 5, 10 accessibility, 222 accounting associate of applied science degree, 10 accounting courses, accreditation and approvals, 9 acquisition courses, acquisition training, 8 administrative competencies, 40 administrative officers workshop, 23 Adobe applications courses, appropriations law courses, Army Managers Internal Control Administrators course, 134 assertiveness skills course, 32 assessment tools courses Fundamental Interpersonal Relations Orientation- Behavior (FIRO-B), 185 Leadership Effectiveness Inventory, 186 Myers-Briggs Type Indicator, 186 attendance, 224 auditing certificate program, 10 auditing courses, advanced, all-level courses, audit and review phase of federal budget process, 96 foundation, , intermediate, , B benefits administration courses, briefing techniques course, 27 budgeting courses, business analysis certificate program, 21 business analysis courses, business consultation services, 8 C career transition services, 6 CBAP (Certified Business Analysis Professional) Exam prep course, 20 Center for Health Sciences, 10 Center for Leadership and Management, 162 certificate programs auditing, 10 business analysis, 21 contracting, 10 electrocardiographic (ECG) technician, 10 enterprise architecture, 160 federal accounting, 10 federal human resources management, 89 grants management, 143 Internal Revenue Agent, 10 IT project management, 161 manager, 193 INDEX Master Certificate in Federal Financial Management (MCFFM), 117 medical office administrative assistant, 10 personal property management, 205 phlebotomy technician, 10 program and management analysis, 201 project management, 213 Stanford Certified Project Manager (SCPM), 13 supervisor, 192 team leader, 191 Certified Business Analysis Professional (CBAP) Exam prep course, 20 Certified Government Auditing Professional (CGAP) Exam prep courses, , 124, , , Certified Management Accountant (CMA) Exam prep courses, 93 CGAP (Certified Government Auditing Professional) Exam prep courses, , 124, , , Civil Service Retirement System (CSRS) benefits course, 77 class cancellations, 223 class transfers, 221 classification and compensation courses, closings/dismissals, 224 cloud computing courses, CMA (Certified Management Accountant) Exam prep courses, 93 coaching skills course, 170 collaboration software courses, 151 communication and professional skills courses, administrative competencies, 40 communication competencies, 41 communication skills, 31 33, 167 English and writing competencies, 42 general professional skills, interpersonal skills, leadership communication, 167 presentation skills, project communications management, 209 writing skills, communication competencies, 41 compensation and classification courses, CompTIA A+ certification course, 155 CompTIA Security+ Exam prep course, 154 computer courses. See information technology (IT) courses conduct code, 224 conflict resolution course, 33. See also interpersonal skills courses congressional budget process course, 100 congressional operations workshop, 179 consultation services, 8 contracting certificate program, 10 contracting courses, contracting officer s representative (COR) courses, correspondence writing courses, 36, 38 INDEX Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 233

236 INDEX INDEX cost-benefit analysis workshop, 195 cost management course, 209 course hours, 224 course materials, 224 critical-thinking courses, 23, 35 CSRS (Civil Service Retirement System) benefits course, 77 customer relationship building course, 182 customer service courses, 32 customized services, 5, 6 7 D data collection and analysis course, 196 data reliability assessment course, 134 DD form 254 courses, 217, 219 decision-making courses, , 135, 174 Defense Working Capital Funds (DWCF) course, 100 degree programs accounting associate of applied science, 10 medical assistant associate of applied science, 10 medical laboratory technician associate of applied science, 10 desktop/internet publishing courses, disability retirement course, 77 dismissals, 224 distance education courses about, 5, 11 accounting, 11 auditing, 11, 122, 128, 132 budgeting, 11 communication, 32 course delivery methods, 11 writing, 38 ethics compliance in contracting, 54 financial management, 91, 93, 95, 98 99, 102, 107, 117 Freedom of Information and Privacy Acts, 60 human resources management, 58, 60 62, 64, 67 69, 72, 74 75, 78 80, 82, 84 85, 89 information technology (IT), , 148, 153, 156 leadership and management, , 169, , math, 11 paralegal studies, 11 personal property management, 205 project management, 207, refund policy, 223 science, 11 writing skills, 33 35, diversity in workforce course, 78 dress code, 224 DWCF (Defense Working Capital Funds) course, 100 graduateschool.edu E ECQ (Executive Core Qualification) statements writing course, 179 editing course, 36 EEO courses, electrocardiographic (ECG) technician certificate program, 10 registrations, 221, 223 writing course, 38 employee and labor relations courses, employee benefits administration courses, employee development course, 81 English and writing competencies, 42 English language usage courses, 31, enterprise architecture certificate program, 160 enterprise architecture courses, , 160 equal employment opportunity (EEO) courses, equal opportunity policy, 225 ethics courses ethical decision making for auditors, 135 ethics compliance in federal contracting, 54 evening and weekend programs, 5 exam preparation courses Certified Business Analysis Professional (CBAP) Exam, 20 Certified Government Auditing Professional (CGAP) Exam, , 124, , , Certified Management Accountant (CMA) Exam, 93 CompTIA Security+ Exam, 154 Industrial Security Professional (ISP) Exam, Project Management Professional (PMP) Exam, exchange programs, 12 Executive Core Qualification (ECQ) statements writing course, 179 executive-level leadership courses, executive writing courses, 38, 179 F facilitation services, 8 facilitator workshop, 168 fair housing courses, 14 Fair Labor Standards Act (FLSA) course, 72 FAR (Federal Acquisition Regulation) course, 50 fax registrations, 221, 223 federal accounting certificate program, 10 federal accounting courses, federal acquisition and contracting courses, acquisition, contracting officer s representative (COR), government contracting, industrial security, 217 National Industrial Security Program (NISP) requirements, 219 Federal Acquisition Regulation (FAR) course, 50 federal acquisition training services, 8 federal appropriations law courses, federal budgeting courses, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

237 graduateschool.edu federal contracting courses, federal employee and labor relations courses, federal employee benefits administration courses, federal employee development course, 81 Federal Employees Retirement System (FERS) course, 77 federal financial management courses, core competencies for accountants, 113 core competencies for budget analysts, 114 core competencies for financial managers, 115 core competencies for program managers, 116 federal accounting, federal appropriations law, federal budgeting, federal travel management, general financial management, master certificate program, 117 federal human resources management certificate programs, 89 federal human resources management courses, classification and compensation, employee and labor relations, employee benefits administration, equal employment opportunity (EEO), for administrative personnel, 59 for supervisors and managers, 57 Freedom of Information Act (FOIA), 60 human capital management course, 58 human resources development, 81 internal consulting skills, 59 overview courses, 58 personnel security, Privacy Act (PA), 60 recruitment and placement, 57, retirement planning, strategic human capital management, 58 training and development, 81 federal pay-setting course, 72 federal personnel action processing course, 66 federal travel management courses, Federal Wage System course, 63 FERS (Federal Employees Retirement System) course, 77 financial management courses. See federal financial management courses FIRO-B (Fundamental Interpersonal Relations Orientation- Behavior) course, 185 FLSA (Fair Labor Standards Act) course, 72 FranklinCovey courses, fraud courses bribes, kickbacks, and payoffs, 130 contract and procurement fraud, 131 fraud prevention and detection, 137 prosecuting fraud, 127 Freedom of Information and Privacy Acts course, 60 Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B) course, 185 INDEX G GATI (Government Audit Training Institute), general financial management courses, general professional skills courses, General Schedule (GS) pay-setting course, 72 General Services Administration (GSA) contracts, 12 General Services Administration (GSA) Federal Supply Schedules, 222 geographic information systems (GIS) courses, 152 government audit from planning to reporting course, 126 Government Audit Training Institute, about, 118 advanced auditing courses, foundation auditing courses, , intermediate auditing courses, , government contracting courses, government correspondence writing course, 36 Government Training and Professional Development division, 4 5 governmentwide commercial purchase card course, 49 Graduate School USA academic programs, 5, 10 accreditation and approvals, 9 attendance, 224 award-winning instructors, 15 career transition services, 6 certificate programs. See certificate programs class cancellations, 223 closings/dismissals, 224 conduct code, 224 course hours, 224 course materials, 224 customized services, 5, 6 7 degree programs, 10 distance education. See distance education courses dress code, 224 equal opportunity policy, 225 evening and weekend programs, 5 exchange programs, 12 General Services Administration (GSA) contracts, 12 General Services Administration (GSA) Federal Supply Schedules, 222 Government Training and Professional Development division, 4 5 grievances, 225 guarantee, 225 Indefinite Quantity Contracts (IQCs), 12 International Institute, 5, 12 mission and goals, 4 Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874, 8 National Fair Housing Training Academy (NFHTA), 5, 14 new courses this year, 1 non-credit admissions policy, 222 INDEX Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 235

238 INDEX INDEX office locations, 16 on-site training, 5, 6 7 privacy policy, refund policy, registration form, registration procedures, reserved rights, 226 self-paced courses, 11 Stanford Advanced Project Management (SAPM) Program, 5, 13, technology-enabled learning, 5 training accessibility, 222 training center management, 6, 8 training delivery methods, 5 transcript requests, 225 transfers, 221 weather-related notifications, 224 grammar courses, 31, 33 grants management certificate program, 143 grants management courses, 125, grievances, 225 GS (General Schedule) pay-setting course, 72 GSA (General Services Administration) contracts, 12 GSA (General Services Administration) Federal Supply Schedules, 222 guarantee, 225 H hiring reform course, 57 human resources courses. See federal human resources management courses I inclement weather notifications, 224 Indefinite Quantity Contracts (IQCs), 12 Industrial Security Professional (ISP) Exam, 219 Industrial Security Professional (ISP) Exam prep courses, industry certification courses, 155 information security courses, information technology (IT) courses, cloud computing, collaboration software, 151 desktop/internet publishing, enterprise architecture, for auditors, 123 geographic information systems (GIS), 152 industry certification, 155 information security, Microsoft applications, project management for IT, information technology (IT) project management certificate, 161 in-person registrations, 221, 223 instructional design course, 24 graduateschool.edu instructor-led training services, 8 instructor training, 28 instructors, excellent, 15 internal consulting in human resources management course, 59 Internal Revenue Agent certificate program, 10 International Institute, 5, 12 Internet/desktop publishing courses, interpersonal skills courses, 28 33, 174 interviewing courses for auditors, 123 for human resources professionals, 66, 87 IQCs (Indefinite Quantity Contracts), 12 ISP (Industrial Security Professional) Exam, 219 ISP (Industrial Security Professional) Exam prep courses, IT courses. See information technology (IT) courses J job analysis course, 62 Joint Clearance and Access Verification System (JCAVS) course, 87 Joint Personnel Adjudication System (JPAS) course, 87 L labor and employee relations courses, leadership and management certificate program, leadership and management courses, about, 162 assessment tools, communication, 167 core competencies for FranklinCovey, 190 core competencies for leaders and managers, core competencies for Stanford Advanced Project Management (SAPM) Program, 190 FranklinCovey courses, leadership, leadership transition, , 168 leading change, 167 long-term leadership development, performance, problem solving/decision making, 174 senior-level, Stanford Advanced Project Management (SAPM) Program, team developing/leading, , 181 leadership development courses, Leadership Effectiveness Inventory course, 186 listening and memory course, 28 locations, GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

239 graduateschool.edu M mail registrations, 221, 223 management analysis courses, Management Department programs, 10 management services, 8 manager certificate program, 193 Master Certificate in Federal Financial Management (MCFFM), 117 medical assistant associate of applied science degree, 10 medical laboratory technician associate of applied science degree, 10 medical office administrative assistant certificate program, 10 meeting planning/conducting course, 24 memory course, 28 mentoring skills course, 170 Microsoft applications courses, mission and goals, 4 Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874, 8 mobile learning, 11. See also distance education courses multicultural communication skills courses, 30 multiple registrations, 222 Myers-Briggs Type Indicator course, 186 N National Fair Housing Training Academy (NFHTA), 5, 14 National Industrial Security Program Operating Manual (NISPOM) courses, 217, 219 NCMS Industrial Security Professional (ISP) Exam prep courses, negotiation courses contract negotiations, 53 federal labor negotiations, 76 interpersonal relationship negotiations, 174. See also interpersonal skills courses new courses this year, 1 NISPOM (National Industrial Security Program Operating Manual) courses, 217, 219 non-credit admissions policy, 222 INDEX O office locations, 16 office management course, 25 online courses, 11. See also distance education courses online registrations, 221, 222, 223 on-site training courses about, 5, 6 7 auditing, 125, 132, 136 congressional operations workshop, 179 DD form 254 course, 217, 219 defense financial management, 107 federal financial statements, 108 geographic information systems (GIS), 152 information technology (IT), 152, 154 leadership and management, 166, , 173, mid-career retirement planning, 82 organizational learning, 166 personnel security adjudication, plain writing, 37 security, 219 sexual harassment prevention, 79 stress management, 26 workforce diversity, 78 P pay-setting course, 72 performance assessment of audits courses, 129, 131 performance auditing courses. See auditing courses performance-based statements of work course, 51 performance measurement and budgeting course, 103 personal property management certificate program, 205 personal property management courses, personnel action processing course, 66 personnel management courses. See federal human resources management courses personnel security courses, phlebotomy technician certificate program, 10 Plain Writing Act of 2010, 37 plain writing course, 37 planning, programming, budgeting, and execution (PPBE) courses, PMP (Project Management Professional) Exam prep course, position classification courses, position management course, 71 presentation skills courses, 27 28, 122 priorities management course, 24 Privacy and Freedom of Information Acts course, 60 privacy policy, problem-solving courses, 25, 174 professional and communication skills courses. See communication and professional skills courses professional development workshop, 26 INDEX Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 237

240 INDEX program and management analysis certificate program, 201 program and management analysis courses, cost-benefit analysis, 195 data collection and analysis, 196 management analysis, program evaluation, 196, 201 statistics, 195 program evaluation courses, 196, 201 project management certificate program, 161, 213 project management courses, 161, , Project Management Professional (PMP) Exam prep course, proofreading course, 36 property management courses, public sector financial systems and policies course, 104 purchasing courses. See federal acquisition and contracting courses Q qualifications analysis course, 62 quality management course, 210 R recruitment and placement courses, 57, reduction-in-force (RIF) course, 68 refund policy, registration form, registration procedures, reimbursable agreements course, 96 report writing courses, 38, 124, 129, 130, 133 retirement planning courses, RIF (reduction-in-force) course, 68 risk management course, 210 rules writing course, 37 graduateschool.edu S SAPM (Stanford Advanced Project Management) Program, 5, 13, SCPM (Stanford Certified Project Manager), 13 security courses, 85 87, self-paced courses, 11. See also distance education courses senior-level leadership courses, sexual harassment prevention courses, 79 SharePoint software courses, 151 solution assessment and evaluation course, 20 speaking courses, 27 Special Emphasis Program (SEP) course, 80 SPMO (Strategic Project Management Office) course, 184 staff development course, 81 staffing and placement courses, 57, Stanford Advanced Project Management (SAPM) Program, 5, 13, Stanford Certified Project Manager (SCPM), 13 statements of work course, 51 statistics course, 195 strategic business advisor course, 54 strategic human capital management course, 58 strategic planning course, 171 Strategic Project Management Office (SPMO) course, 184 stress management course, 26 substitutes, 221 suitability adjudication courses, suitability screening course, 64 supervision courses. See leadership and management courses supervisor certificate program, 192 systems thinking course, 171, 180 T team developing/leading courses, , 181, 209 team leader certificate program, 191 technical writing course, 39 technology-enabled learning, 5. See also distance education courses telephone registrations, 221, 223 telework management course, 173 time management courses, 26, 211 trainer training, 28 training accessibility, 222 training and development course, 81 training center management, 6, 8 training delivery methods, 5 training services, 8 transcript requests, 225 transfers, 221 transitioning to leadership courses, , 168 travel management courses, INDEX GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

241 graduateschool.edu V veterans preference course, 64 virtual workforce management course, 173 INDEX W weather-related notifications, 224 Web-based training, 8, 11. See also distance education courses weekend and evening programs, 5 workers compensation course, 77 workforce analysis and planning course, 61 workforce diversity course, 78 writing courses, correspondence writing, 36, 38 critical thinking for clear writing, 35 editing, 36 writing, 38 Executive Core Qualification (ECQ) statements writing, 179 executive writing, 38 for auditors, 123, 124, 129, 130, 133 fundamentals, 34 government correspondence, 36 grammar for professionals, 33 plain writing, 37 proofreading, 36 report writing, 38, 124, 129, 130, 133 results-oriented, 34 reviewing writing of others, 133 rules writing, 37 technical writing, 39 INDEX Graduate School USA is approved under the General Services Administration (GSA) Federal Supply Schedule 874 (MOBIS). 239

242 INDEX graduateschool.edu I want to know......that the audits we produce exemplify our commitment to financial integrity. What will you achieve with a Certificate of Accomplishment? Agencies today are looking for leaders individuals who have a passion for learning and personal excellence. That s why our courses are taught by seasoned instructors with real-world experience. Combine that with an emphasis on best practices, and your certificate is an accomplishment. You know what you want. Let us help you achieve it. graduateschool.edu/certificates INDEX Certificate of Accomplishment GRADUATE SCHOOL USA GRAD FAX GRADUATESCHOOL.EDU

243 Your location. Your schedule. Your savings. More than 600 classroom courses can be delivered to your location. This is an ideal solution for meeting extensive or customized training needs. Courses can be tailored to fit your time frame and the unique requirements of your organization. Best of all, you ll eliminate staff travel costs and maximize classroom time GRAD

244 600 Maryland Avenue SW Suite 301 Washington, DC PRESORTED BOUND PRINTED MATTER US POSTAGE PAID RICHMOND, VA PERMIT NO. 930 Key Code: 076C-12 Change Service Requested...that the team I manage will become our agency s future leaders. What will you achieve with a Certi cate of Accomplishment? Agencies today are looking for leaders individuals who have a passion for learning and personal excellence. That s why our courses are taught by seasoned instructors with real-world experience. Combine that with an emphasis on best practices, and your certificate is an accomplishment. You know what you want. Let us help you achieve it. graduateschool.edu/certificates