Building Contractor Management Excellence
|
|
- Crystal Golden
- 8 years ago
- Views:
Transcription
1 Building Contractor Management Excellence
2 For several years, companies have been under relentless pressure to control costs. That is especially true of industrial and assetintensive companies, and in response, many have reduced the size of their operational workforce. That in turn has led them to turn to contractors to handle more of the work associated with maintenance, small projects and outage support. Today, companies in industries ranging from oil and gas to mining, chemicals and utilities are relying more than ever on outside providers to upgrade and maintain their critical production facilities and assets. This approach helps bring down internal fixed labor costs but it can lead to other problems. Too often, companies have downsized internal resources to the point where they do not have the people and skills needed to effectively manage the growing contractor workforce a workforce that is playing a larger role in keeping operations up and running. Looking ahead, the management of contractors is not getting any easier. Employees with experience managing projects and contractors are retiring. At the same time, maintenance and small project work is growing in terms of budget, with 40 percent to 60 percent of non-fuel-related budgets now being devoted to such activities. And in several industries, growth initiatives mean that skilled employees and contractors are more likely to be diverted to support capital projects, further reducing the pool of skilled resources available to support existing operations. Companies are not blind to these issues. To address them, they have been pursuing a number of asset-management approaches, such as reliability-centered maintenance, predictive maintenance and operational excellence. These initiatives have helped companies better understand their assets and opportunities. But they often fall short in a world where contractors play a growing role and owners management systems are limited in managing contractor capabilities. Instead, companies need to take a more rigorous approach that focuses specifically on building in-house contractor management capabilities. To guide those efforts, they can adopt a comprehensive framework that encompasses the end-to-end contractor management process. Relatively few assetintensive companies have adopted this type of approach. But in Accenture s experience, those that have done so have seen savings of 10 percent or more in total cost of contracted services, as well as improvements in productivity, throughput and Health, Safety, Security and Environmental (HSSE) compliance. In short, a better approach to contractor management is helping companies to succeed in the face of changes in the workforce, and build the high performance needed to win in the long run.
3 Contractor management today Essentially, contractor management is focused on making sure that the assets in a company s facilities operate at the lowest possible cost by contracting out non-core activities, or activities that are complex and better managed by external suppliers with the required capacity or skills. That concept is simple enough, but turning it into reality can be a challenge. Too often, contracting decisions are made quickly in an ad hoc manner, driven by the need to meet a short-term requirement. In addition, various parts of the contract management process are likely to be owned by different internal groups, such as maintenance, construction, accounts payables, and supply chain. As a result, the contracting process can take too long, and contracts are often unnecessarily complex while failing to adequately cover the work in question. The result is inefficiency, confusion and, ultimately, reduced productivity and increased costs for the contracted service due to misaligned strategies. Each company s situation is different, but Accenture s experience in asset-intensive industries has shown that there are several common signs of an ineffective approach to contractor management. For example: Companies often classify and assign work based on past practices the way we ve always done it rather than on a standardized identification of services and supplier competencies. Services are often classified at too high a level to make detailed analyses of spending feasible, so important patterns of job types, overruns and productivity are not measured or evaluated. The technology used to support the selection, management and evaluation of contractor services is not integrated across functions and business units, resulting in silos of information that make it difficult to develop a coherent, broad contracting strategy. It is not unusual to find that supplier qualification, selection and development is based on historical relationships and limited to qualitative/quantitative measures The approach to defining the scope of work varies significantly for even common and similar jobs. And work descriptions often have too many gaps and fail to adequately describe the intended work and expected outcome. Plans for how suppliers will execute work often are not detailed or complete enough to maximize wrench time and productive work. Processes to support the commercial transactions related to contractors span across operations and shared services, leading to inefficiencies and substantial resources spent on exception processing The closing out of projects tends to focus on finishing a punch list, rather than following through with an evaluation of the project and the continuous improvement of the contracting process.
4 The contractor management framework To address such problems, companies need to build a more robust in-house contactor management capability. To do so, they can draw on a comprehensive multifaceted framework that includes strategic activities, planning activities and execution activities (see Figure 1). Figure 1. Contract management framework Strategy Decision to contract out Scope of work development Contractor qualification Sourcing and contracting Contractors Planning Pre-job planning and scheduling Work preparation Job kick-off Scope modification decision and approval Source: Accenture analysis, Execution Relationship and performance management Executional work management Inspections Contract administration and payment Communications and enabling activities These three key areas are discussed below. Strategy: The starting point An effective approach to contractor management needs to start with a carefully thought-out strategy a step that often gets short shrift at companies today. Strategy work should start early on, when projects are initially being considered and defined. This early start allows time for laying a solid foundation for contracting and avoiding rushed, short-term decision making. Once the decision is made to contract work out, companies use a systematic method to qualifying contractors. Indeed, this is an area that typically holds significant opportunity for improvement, because companies today often take a superficial approach in doing so. Contractors should be assessed against a range of criteria, such as past performance, financial status, certifications and HSSE compliance. This deeper qualification is more important than ever because of the diverse range of suppliers in use today, and the substantial economic and talent challenges that construction and craft companies have faced in the last few years. A clear understanding of costs is naturally a critical part of contractor management. Today, it is not uncommon to see cost evaluations based on a limited knowledge of future needs and a comparison of standard contractor rates. However, with the growing importance of contracting, a more thorough understanding of costs is needed. This more detailed understanding should be developed through the involvement of all stakeholders who are part of contract management process, and these stakeholders should collaborate to take a broader look at the effects of price, usage and process-related costs (see Figure 2). Having a complete view of costs allows the company to better understand what contracted services will cost, and the potential benefit of using a contractor. It also provides a deeper understanding of cost drivers, and opens the door to finding areas where efficiency and productivity can be increased, and where risk can be shared more effectively. Once an outside provider is selected, the company should work closely with that contractor to shape the schedule, scope,
5 Figure 2. Example of contractor cost factors Price How can we exert pressure to improve the final transaction price? Negotiated price Volume leverage Payment terms Competitive bidding/ negotiations Pricing method Geographic scope Contract term Contracted discounts Number of qualified suppliers Negotiated price components Bid/T&M/unit Risk/reward sharing Contractor service breadth Building projects/contracts Levelizing workload Work/unit definitions Understanding internal requirements Contractor services Usage How effectively do we manage the use of this service? Availability of workforce Planning/ engineering Forecasting capability Frequency/effectiveness of communications Long-term forecasts Distribution of work Internal compliance controls Maintenance Invoice controls Contract usage Inspections Source: Accenture analysis, Process How can we remove wasted time from the admin and business processes? Administrative costs Contractor performance management Budgeting Permit procurement Invoicing Bid process and contract development Project management Contractor relationship management methods and sequence of activities. This early engagement gives the company and the project manager an opportunity to align all parties around a set of common goals. It also lets the company and the contractor develop a mutual understanding of the market factors such as the availability of skilled workers and equipment driving the project s cost and schedule. And it lets all parties have input into the development of the contract and key performance metrics, and the identification of enabling capabilities that will be needed, including technologies for work planning, requisitioning, service validation and so forth. Finally, contract management strategy should look beyond specific projects to improving the overall contracting process. One way of doing so is to maintain a company library of commonly procured services and contracts in the company s ERP system. For example, this library can capture information about a specific work activity/job, type of skilled laborer (e.g., welder, foreman, pipefitter, millwright), and a specific contractor skill level needed in various activities. This information helps avoid the need to reinvent the wheel as new contracts come up: The company can simply draw on the library s standard methods for measuring and describing services for use across work orders, contracts, purchase orders, service entry sheets and invoices. This standardization also makes it easier to use contract management technology solutions to improve work planning, requisitioning, buying, receipt of services verification, invoicing, analytics, cost evaluation and performance measurement across contractors. On another front, contract management should also include a focus on supplier development on nurturing industries, skills, competencies and the future workforce in locations where the company operates. This development can do more than help meet local content goals. By increasing the quality and number of qualified suppliers, companies have an opportunity to drive down contracting costs while improving compliance and quality. Supplier development can involve a variety of activities, such as community outreach and craft-training programs; segmenting projects to allow suppliers to focus on developing specific competences; and becoming involved with local community, university and government training and certification programs.
6 Planning: Prepare now or pay later Planning is fundamental to confirming that contractors work efficiently and productively. However, companies often run into difficulties when developing plans. They may lack visibility across the entire portfolio of maintenance work or projects, which makes it difficult to plan holistically. Or they may struggle to define complex or unique projects. There are a variety of issues that companies run into, and such planning challenges often lead to suboptimal performance, additional work, higher costs and increased contractor disputes and claims. To help avoid such issues, companies can create work packages that provide a complete contracting plan that focuses on manageable, measurable portions of work. A complete work package might spell out factors such as the people and skills required, any preliminary engineering work and permits needed, the sequencing of work and scheduling of planned outages; worksite logistics; steps that will be taken to support job site safety; and the processes that will be used to measure performance. This approach clarifies what the contractor needs to do to prepare, and helps confirm that the required people, technology, tools and materials will be available when needed. The goal, ultimately, is to increase productive wrench time and reduce the costs associated with waiting for people or materials and hunting for the right items. Planning should also spell out the steps that will be taken to hand off and launch the effort: Experience has shown that these transitions can be a source of delay and confusion. Planning should also establish how the company and the contractor will deal with any changes in work scope that might be needed, and how they will respond to unplanned outages and emergencies. Execution: Getting it done Proper strategy and planning for the use of external contractors is critical, and so too is the ability to follow through to manage and execute the work. To a large extent, this ability means drawing on the right processes, technologies and methods to keep track of work flow and quality. This means, for example, confirming that invoicing and payables are accurate; monitoring claims and changes to work scope; and tracking work orders, purchase orders and the closing out of contracts. In the execution phase, the measurement of performance is key. Productivity should be monitored and enabled in a variety of ways. These can include the use of earned value and S-curve methodologies; site walkthroughs and inspections to validate work completions; and performance-based measurement that compares planned to-be costs and actual costs, tracks delays, and identifies gaps in productive work. Finally, this process and performance data should be used to drive continuous improvement efforts that focus on increased productivity, better asset utilization and reduced costs in the work being handled by the contractor. At the same time, feedback from the execution phase can be used to improve the contract management process itself. Managing for business results An effective approach to contract management will encompass a morerobust approach to strategy, planning and execution, giving companies a dynamic process that begins well before procurement and extends all the way through to contract execution, performance monitoring and continuous improvement. Accenture has applied this type of approach within a number of asset-intensive companies and delivered significant results. For example: An electric generation utility implemented a contract management process in its coal plants that allowed it to decrease costs by 10 percent. A major oil production company implemented a process-driven contract management process and reduced its claims costs by more than 25 percent. A major oil production company had its contractors implement a process-driven contract management process to reduce its contractors safety- and health-related claims with a goal of zero incidents. A primary steel manufacturing site implemented a contractor management approach involving procurement and operations personnel to drive down contractor spend by 10 percent through reduction of overtime, delays and optimized rate agreements. A Gulf of Mexico oil refinery reduced routine maintenance and operating expenditures by 5 percent through focused contractor reduction and productivity improvement efforts. A mid-sized refinery identified over $12 million in contractor spend reduction opportunities, realizable within 12 months of implementation. Today, asset-intensive companies face new challenges as they manage contractors. But by building a stronger in-house contract management capability, they can take full advantage of the external contractor workforce to keep facilities up and running, improve health and safety compliance, and win in the ongoing struggle to control costs and build high performance.
7
8 About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 281,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, Its home page is Authors Fred Vitale is part of Accenture s Sourcing and Procurement practice and Global Capital Project Services practice and has more than 33 years of experience in the development and management of capital projects and has worked in over 25 countries. Fred is also responsible for the development and management of Accenture s project sourcing offering that has been used to apply strategic procurement principles globally. In addition, he is a member of Accenture s North American Sourcing and Procurement Leadership Team. Based in Washington, DC, Fred can be reached at fred.m.vitale@accenture.com. Greg Anderson is part of Accenture s Resources Operations practice and has more than 20 years of experience helping companies improve their operations and supply chain capabilities. Greg has completed numerous client operations improvement and procurement engagements within the chemicals, metals, mining and forest products industries, many including industrial contractor services sourcing and optimization He is based in Chicago, and can be contacted at gregory.l.anderson@ accenture.com. Alex Brown is a Senior Principal in Accenture s Operations practice focusing on supply chain, including contractor management. He has teamed with clients in the utilities and energy industries, and specializes in implementing transformation efforts. With more than 15 years of consulting experience, he has led numerous large and complex initiatives to help clients improve all aspects of their supply chain performance. He is based in Salt Lake City, Utah, and can be contacted at alexander. brown@accenture.com. Karin Stevens is part of Accenture s Sourcing and Procurement practice working on improving clients supply chain/ operations function through systems implementation and improvements, process and organization redesign, governance/ metrics, capability development and strategic sourcing. With more than 14 years of consulting experience, Karin s engagements have covered all phases of the project, from diagnostic through implementation. She is based in Chicago, and can be contacted at karin.e.stevens@accenture.com. Greg Setser is part of Accenture s Sourcing and Procurement practice and has more than 10 years of experience focusing on source-topay process transformation and technologies. Greg has completed numerous engagements in helping companies within the chemicals, energy, mining and utilities industries transform their source-to-pay capabilities, standard services library structure, and sourcing and procurement analytics for contractor services and other categories. He is based in Dallas, and can be contacted at gregory.m.setser@ accenture.com. Copyright 2014 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture /MOD-147
Achieving High Performance: The Value of Benchmarking
Achieving High Performance: The Value of Benchmarking Now I have the ammunition to foster change. With benchmarking, change agents have the facts they need to convince executives that a transformation
More informationNavigating the Crude Cycle The Upside of Capex Postponement. Five actions to help achieve success with major projects in energy
Navigating the Crude Cycle The Upside of Capex Postponement Five actions to help achieve success with major projects in energy Executive summary Sustained low prices have prompted energy companies to retrench
More informationAccenture Procurement BPO Services
Business Process Outsourcing Accenture Procurement BPO Services Generating value, reducing costs and driving high performance through procurement outsourcing Research shows that companies that are mastering
More informationAccenture Federal Services. Federal Solutions for Asset Lifecycle Management
Accenture Federal Services Federal Solutions for Asset Lifecycle Management Assessing Internal Controls 32 Material Weaknesses: identified in FY12 with deficiencies noted in the management of nearly 75%
More informationCreating a Mine Value Agenda. A high performance approach to planning
Creating a Mine Value Agenda A high performance approach to planning Mining companies spend a great deal of time and energy on planning determining how to get the commodity out of the ground, process it
More informationAccenture Advanced Enterprise Performance Management Solution for SAP
Accenture Advanced Enterprise Performance Management Solution for SAP Helping oil and gas companies exploit today s insight and fuel tomorrow s high performance In the recent Accenture High Performance
More informationAchieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign
Achieving high performance with Accenture s on-demand solution for the chemical industry Driving business performance with SAP Business ByDesign 2 Accenture helps small to mid-size companies and subsidiaries
More informationTechnology. Accenture Data Center Services
Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,
More informationThe Chemicals Industry Getting Ready for Next-Generation B2B
The Chemicals Industry Getting Ready for Next-Generation B2B In the chemicals industry, electronic business-to-business (B2B) interactions between buyers and sellers typically rely on tools and techniques
More informationLogical steps to logistics optimization. Preparing for smart metering mass deployment
Logical steps to logistics optimization Preparing for smart metering mass deployment Around the world, smart metering is a major transformation changing the way energy and utility companies engage with
More informationAccenture Human Capital Management Solutions. Transforming people and process to achieve high performance
Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented
More informationTalent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits
Talent & Organization Organization Change Driving successful change to deliver improved business performance and achieve business benefits Accenture Organization Change Distinctive solutions for transformational,
More informationBuilding the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR
Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,
More informationTapping the Potential: The Accenture Industrial Equipment Industry Group
Tapping the Potential: The Accenture Industrial Equipment Industry Group Industrial equipment is an industry that holds an untapped potential for growth across the globe. And that growth is fueled by
More informationRelationship management is dead! Long live relationship management!
XRM: From Fragmentation to Integration Executive Summary Relationship management is dead! Long live relationship management! But it s not just about customers anymore. The value chain has grown so long
More informationPower play: Three new models for growth in the utilities industry
Power play: Three new models for growth in the utilities industry Power play: Three new models for growth in the utilities industry Traditional business models that have dominated the utilities industry
More informationAccenture Enterprise Services for Metals. Delivering high performance in enterprise resource planning
Accenture Enterprise Services for Metals Delivering high performance in enterprise resource planning The metals industry faces unique levels of process complexity, which make the deployment of enterprise
More informationTransforming Accenture s core HR systems: Setting the stage for a digital Accenture
Transforming Accenture s core HR systems: Setting the stage for a digital Accenture 2 Client profile Accenture s internal IT organization is charged with driving the company s digital agenda. Building
More informationSteel supply chain transformation challenges Key learnings
IBM Global Business Services White Paper Industrial Products Steel supply chain transformation challenges Key learnings 2 Steel supply chain transformation challenges Key learnings Introduction With rising
More informationAccenture NewsPage Distributor Management System: The engine behind your business
Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,
More informationAccenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning
Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide
More informationA Perspective on Contingent Labor Management in Refining
A Perspective on Contingent Labor Management in Refining 1 2 Objective and background Widely across the energy industry there has been an effort to optimize the use of contingent labor because of cost
More informationManaged Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence
Managed Services The Future of Process Led Transformation has arrived Insight Driven Value Chain Management BPM Execution Excellence A Managed Services approach to Process Led Transformation can enable
More informationAccenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy
Accenture Sustainability Performance Management Delivering Business Value from Sustainability Strategy Global executives are as committed as ever to sustainable business. Yet, executing a sustainability
More informationOperations Excellence in Professional Services Firms
Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges
More informationBusiness Process Outsourcing. Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance
Business Process Outsourcing Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance Between 2011 and 2013 the global Business Process Outsourcing (BPO) market is projected
More informationEnterprise Content Management for Procurement
Enterprise Content Management for Procurement Extending SAP capabilities is a key aspect of advanced Enterprise Content Management Today s procurement departments need extended content management solutions,
More informationEnterprise asset management for the future of public transit. Concepts and capabilities for overcoming today s challenges
Enterprise asset management for the future of public transit Concepts and capabilities for overcoming today s challenges Introduction US public transit agencies face steadily rising costs along with increasing
More informationAccenture Commodity Trading and Risk Management Services. Helping companies achieve high performance in commodity trading operations
Accenture Commodity Trading and Risk Management Services Helping companies achieve high performance in commodity trading operations 2 Companies today operate in a fundamentally changed global business
More informationHow To Manage Tail Spend
Getting a Grip on Tail Spend by Ralf Mägerle, Kyle Rosenthal, Christian Meyer Sourcing and procurement organizations are under pressure like never before. Not only are they responsible for purchasing at
More informationChange program breaks new ground at Large Global Manufacturing Company making the way for High Performance
Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance This large global manufacturer is a leader in the agricultural and construction businesses. In
More informationRealizing Hidden Value: Optimizing Utility Field Service Performance by Measuring the Right Things
Energy and Utility Insights Realizing Hidden Value: Optimizing Utility Field Service Performance by Measuring the Right Things Utilities Realizing Hidden Value About the Author Rob Milstead serves as the
More informationNew Realities, New Approaches
Wealth and Asset Management Services Point of View New Realities, New Approaches Changing the Client-Advisor Relationship in Wealth Management Two major trends the changing nature of clients, and shifts
More informationAccenture Advanced Enterprise Performance Management Solution for Oracle
Accenture Advanced Enterprise Performance Management Solution for Oracle Getting back to the business of business: use Oracle-based solutions to exploit today s insight and fuel tomorrow s business success
More informationWealth and Asset Management Services Point of View. Designing a Modern IT Ecosystem for Asset Management Firms
Wealth and Asset Management Services Point of View Designing a Modern IT Ecosystem for Asset Management Firms The asset management business once an industry characterized by high margins and predictable
More informationAccenture Innovation and Product Development Services
Accenture Innovation and Product Development Services Companies are under increasing pressure to deliver the top- and bottom-line returns that drive growth and underpin value creation. However, sustaining
More informationVeramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start. WhitePaper. We innovate. You benefit.
Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start WhitePaper We innovate. You benefit. Veramark White Paper: Reducing Telecom Costs Why Invoice Management is
More informationBusiness Process Outsourcing. Accenture Finance and Accounting BPO Services. Creating a high-performance finance organization
Business Process Outsourcing Accenture Finance and Accounting BPO Services Creating a high-performance finance organization 2 An efficient and effective finance organization Most chief financial officers
More informationGrowing the Digital Business: Spotlight on Mobile Apps. Accenture Mobility Research 2015
Growing the Digital Business: Spotlight on Mobile Apps Accenture Mobility Research 2015 Introduction 2 In the past five years, companies have spent considerable time, money and attention developing mobile
More informationAccenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service
Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service Winning the War in the Store by Optimizing Field-based Sales Activities 2 The external environment
More informationCognos Analytic Applications Sales Analysis
Cognos Analytic Applications Sales THE KEY TO CLOSING MORE AND LARGER DEALS FASTER IS UNDOUBTEDLY BUILDING STRONG CUSTOMER RELATIONSHIPS. WHEN A SALES ORGANIZATION HAS THE RIGHT INFORMATION ABOUT CUSTOMER
More informationAn Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth
SAP for Mining Solutions An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth 2013 SAP AG or an SAP affi iate company. All rights reserved.
More informationTransformation. Fueling Supply Chain. Predictive analytics energizes dynamic networks. By Can A. Dogan, Frode Huse Gjendem, and Jade Rodysill
Fueling Supply Chain Transformation Predictive analytics energizes dynamic networks By Can A. Dogan, Frode Huse Gjendem, and Jade Rodysill 38 July/August 2011 APICS magazine As companies fight for competitive
More informationAccenture NewsPage Sales Force Automation: Empower your people
Accenture NewsPage Sales Force Automation: Empower your people 2 Understanding the market Your people are your most important business asset. But, with hundreds of staff, serving thousands of small retailers,
More informationChemical Industry. The Digital Plant: Reaping the Rewards of Disruption
Chemical Industry The Digital Plant: Reaping the Rewards of Disruption Evolving and converging technologies sensors, wireless, remote monitoring, advanced analytics, and data management, among others are
More informationThe Accenture Field Force Solution. Optimizing Field Force Cost Structure and Control
The Accenture Field Force Solution Optimizing Field Force Cost Structure and Control The Growing Opportunity to Use Field Forces as a Strategic Enabler For communications service providers (CSPs), the
More informationHow to Get More from Your ERP Investments. Sweat the Asset to Achieve Greater Value in Consumer Packaged Goods
How to Get More from Your ERP Investments Sweat the Asset to Achieve Greater Value in Consumer Packaged Goods The Journey Toward Value Enterprise resource planning (ERP) continues to be at the center
More informationYour asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified.
Asset management Your asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified. Data is about more than numbers. It tells
More informationAccenture Perfect CPG Analytics. End-to-end analytics services for fact-based business decisions and high-performing execution
Accenture Perfect CPG Analytics End-to-end analytics services for fact-based business decisions and high-performing execution Moving from insights to action at speed Consumer Packaged Goods (CPG) companies
More informationA global leader in driving high performance through supply chain management outsourcing
Business Process Outsourcing Accenture Supply Chain BPO Services A global leader in driving high performance through supply chain management outsourcing Accenture is helping today's leading companies meet
More informationCustomer centricity drives business value
Customer centricity drives business value Integrated business services models organize around the customer in three key ways: they focus on customer outcomes; they measure success in terms of those outcomes;
More informationTechnology. Accenture Network Technology Services
Technology Accenture Network Technology Services 2 Accenture helps clients achieve high performance with endto-end network solutions that drive agility, productivity and efficiency. Today s CIOs are driven
More informationWorkforce Optimization Solution Capacity Planning for Policing Tool
Workforce Optimization Solution Capacity Planning for Policing Tool Enabling Evidence-Based Resource Planning & Modeling Police departments worldwide are facing mounting demands from citizens and governments
More informationTalent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits
Talent & Organization Organization Change Driving successful change to deliver improved business performance and achieve business benefits Accenture Organization Change Distinctive solutions for transformational,
More informationCapturing the insurance customer of tomorrow. Three key questions to guide success
Capturing the insurance customer of tomorrow Three key questions to guide success Most insurers can confirm: customers want more, and more of what they want is digital. To sustain relevance in this new
More informationRealities of Outsourcing: 13th in a Series of Webinar Presentations. Source-to-Pay Outsourcing. September 6, 2007
Realities of Outsourcing: 13th in a Series of Webinar Presentations Source-to-Pay Outsourcing September 6, 2007 All Rights Reserved 2007 Les Keay Consulting Principal 2300 N Street, N.W. Washington, DC
More informationAccenture CAS: integrated sales platform Power at your fingertips
Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is
More informationHelping our clients win in the changing world of work:
Helping our clients win in the changing world of work: Recruitment Process: Why Outsource? A Manpower Insights Paper The future of RPO looks strong despite or perhaps aided by the current global recession.
More informationStrategies to Help Vendors Optimize Their Long-term Global Contracts
THE INDUSTRIAL PERSPECTIVE Strategies to Help Vendors Optimize Their Long-term Global Contracts May 2010 KPMG INTERNATIONAL HAVE YOU CONSIDERED ALL THE ISSUES? The following questions may help vendors
More informationApplying lean to application development and maintenance
Page 1 of 5 Applying lean to application development and maintenance To make application development and maintenance more productive, IT managers are getting lean. Noah B. Kindler, Vasantha Krishnakanthan,
More informationAchieving high performance with Accenture Utilities Business Process Outsourcing Services
Achieving high performance with Accenture Utilities Business Process Outsourcing Services Introduction Utility companies around the world are looking for ways to respond to industry and market changes,
More informationCreate Operational Flexibility with Cost-Effective Cloud Computing
IBM Sales and Distribution White paper Create Operational Flexibility with Cost-Effective Cloud Computing Chemicals and petroleum 2 Create Operational Flexibility with Cost-Effective Cloud Computing Executive
More informationIT Cost Reduction. Doing More with Less. Anita Ballaney, Vishwanath Shenoy, Michael Gavigan. Strategic IT cost reduction - Doing More with Less
IT Cost Reduction Doing More with Less Anita Ballaney, Vishwanath Shenoy, Michael Gavigan Strategic IT cost reduction - Doing More with Less The current economic climate will force all businesses to thoroughly
More informationIncrease Equipment Uptime Through Robust Enterprise Asset Management. For the Upstream, Midstream & Downstream Sectors of the Oil & Gas Industry
Increase Equipment Uptime Through Robust Enterprise Asset Management For the Upstream, Midstream & Downstream Sectors of the Oil & Gas Industry The Oil & Gas industry is challenged with effectively maximizing
More informationThe Accenture/ Siemens PLM Software Alliance
The Accenture/ Siemens PLM Software Alliance Enabling Efficient Product Lifecycle Management Companies in a wide range of industries rely upon Product Lifecycle Management (PLM) to grow their business,
More informationSupply Chain Talent Management
Supply Chain Talent Management in the Arabian Gulf Executive summary For chemical companies in the Arabian Gulf region, demand for supply chain talent is growing rapidly, and talent supply is still catching
More informationAccenture Risk Management. Industry Report. Life Sciences
Accenture Risk Management Industry Report Life Sciences Risk management as a source of competitive advantage and high performance in the life sciences industry Risk management that enables long-term competitive
More informationAccenture CAS: Solution Implementation Making change happen
Accenture CAS: Solution Implementation Making change happen Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create
More informationData Conversion for SAP. Using Accenture s load right method to improve data quality from extraction through transformation to load
Data Conversion for SAP Using Accenture s load right method to improve data quality from extraction through transformation to load The importance of data conversion As organizations drive to reduce costs
More informationHow successful is your campaign and promotion management? Towards best-practice campaign management strategies
How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending
More informationAccenture Field Force Transformation
Accenture Field Force Transformation What holds your field service workers back? Overcoming Frequent Field Force Challenges Many organizations have invested in office-based workforce management systems
More informationCreating a supply chain control tower in the high-tech industry
Creating a supply chain control tower in the high-tech industry Creating a supply chain control tower in the high-tech industry A supply chain control tower gives high-tech leaders the ability to create
More informationAre You Playing Ramp Up Roulette With Your Suppliers? Aerospace and Defense Digital Supply Network Survey 2015
Are You Playing Ramp Up Roulette With Your Suppliers? Aerospace and Defense Digital Supply Network Survey 2015 Production rates in the aerospace and defense industry are increasing dramatically. OEMs and
More informationAccenture and Moven Join Forces to Transform Digital Banking Solutions
Accenture and Moven Join Forces to Transform Digital Banking Solutions Joining Forces with Fintech Disruptors to Transform Digital Banking Solutions Accenture & Moven Partnership Digital Disruption is
More informationAccenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance
Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the
More informationEllipse The Enterprise Asset Management (EAM) solution for asset intensive industries
Ellipse The Enterprise Asset Management (EAM) solution for asset intensive industries Ellipse is a fully-integrated Enterprise Asset Management (EAM) application suite providing complete visibility and
More informationTechnology. Accenture Infrastructure Outsourcing Services
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
More informationSupplier Onboarding in a SIM World
Complimentary Research Procurement Executive Insight Management Issue May 7, 2015 Supplier Onboarding in a SIM World By Amy Fong, Senior Procurement Advisor and Purchase-to-Pay Advisory Program Leader,
More informationA Collaborative Approach to Creating an Agile Workforce
A Collaborative Approach to Creating an Agile Workforce In periods of economic uncertainty, every company strives to increase its agility. During past economic downturns, companies employed tighten your
More informationORACLE PROJECT ANALYTICS
ORACLE PROJECT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provides role-based project insight across the lifecycle of a project and across the organization Delivers a single source of truth by
More informationUnlocking potential with SAP S/4HANA
Unlocking potential with SAP S/4HANA 2 Unlocking potential with SAP S/4HANA For businesses looking to take advantage of an always-on, digitally-connected and Big Data-driven world, Accenture has developed
More informationContractor and Supplier Management: Mitigating Risk Through Better Decision Making
Contractor and Supplier Management: Mitigating Risk Through Better Decision Making 2012 ISN Software Corporation Dallas Calgary Sydney London Los Angeles New York 1-800-976-1303 Introduction: What is ISNetworld?
More informationKnowing the customer: this time it s personal. How analytics can help banks achieve superior CRM, secure growth and drive high performance
Knowing the customer: this time it s personal How analytics can help banks achieve superior CRM, secure growth and drive high performance Table of Contents Introduction How advanced analytics changes customer
More informationConsumer Goods and Services
Accenture Risk Management Industry Report Consumer Goods and Services 2011 Global Risk Management Point of View Consumer Goods and Services 2011 Global Risk Management Point of View Consumer Goods and
More informationAuditing Capital Projects and Project Controls. March 2013
Auditing Capital Projects and Project Controls March 2013 Internal Audit Perspective Oversight Insight Foresight Is the process operating as planned? Are controls, resources, and performance measures adequate
More informationManaged Service Providers for Mid-Sized Companies:
Managed Service Providers for Mid-Sized Companies: How companies spending less than $100 million a year on contingent labor can achieve greater efficiency, compliance and cost savings. 2013 Monument Consulting.
More informationProcurement & Supply Chain Management
New Skills. New Thinking Procurement & Supply Chain Management Supply Chain Effectiveness Audit - Implementing lean processes in your supply chain 20 September 2012 Auckland 24 September 2012 Wellington
More informationTechnology Lifecycle Management. A Model for Enabling Systematic Budgeting and Administration of Government Technology Programs
Technology Lifecycle Management A Model for Enabling Systematic Budgeting and Administration of Government Technology Programs Even as technology improves, government s fundamental IT challenge remains
More informationNext-Generation Supply Management
Cisco Internet Business Solutions Group (IBSG) Cisco IBSG 2012 Cisco and/or its affiliates. All rights reserved. Next-Generation Supply Management Authors Ram Muthukrishnan Kevin Sullivan May 2012 Cisco
More informationEffective Materials Management
WHITE PAPER Effective Materials Management Reducing Costs and Improving Procurement Efficiency Contents 1. Introduction... 1 2. Industry Challenges... 2 3. Business Benefits... 3 3.1 Managing Reference
More informationAccenture Technology Consulting. Clearing the Path for Business Growth
Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers
More informationTalent & Organization. Change Management. Driving successful change and creating a more agile organization
Talent & Organization Change Management Driving successful change and creating a more agile organization 2 Organizations in both the private and public sectors face unprecedented challenges in today s
More informationModernizing your annuity platform to reduce costs, improve customer service and increase business agility
Modernizing your annuity platform to reduce costs, improve customer service and increase business agility 1 Modernizing your annuity system can pay big dividends to insurers. It can enable them to increase
More informationAn Oracle White Paper July 2013. Four Ways Enterprise Project Portfolio Management Can Increase ROI in Process Manufacturing Industries
An Oracle White Paper July 2013 Four Ways Enterprise Project Portfolio Management Can Increase ROI in Process Manufacturing Industries Executive Overview Asset-intensive companies like those in the utilities,
More informationSAP at Accenture The journey to high performance in the close process
SAP at Accenture The journey to high performance in the close process 2 Business challenge More than 10 years of rapid growth has propelled Accenture from 75,000 people and net revenues of $11.44 billion
More informationEnterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle
Enterprise Data Management for SAP Gaining competitive advantage with holistic enterprise data management across the data lifecycle By having industry data management best practices, from strategy through
More informationImproving Offshore Supply Chain by Predictive Asset Management Making Smarter Business Decisions
Improving Offshore Supply Chain by Predictive Asset Management Making Smarter Business Decisions Aberdeen, 28 November 2013 Agenda: Asset Management as the front office of the offshore supply chain Impact
More informationWhat s Trending in Analytics for the Consumer Packaged Goods Industry?
What s Trending in Analytics for the Consumer Packaged Goods Industry? The 2014 Accenture CPG Analytics European Survey Shows How Executives Are Using Analytics, and Where They Expect to Get the Most Value
More informationRethinking Key Account Management: adapting and refining your Sales organization s response to the new realities
Rethinking Key Account Management: adapting and refining your Sales organization s response to the new realities Managing the future Most executives recognize that the real assets of a company are embedded
More information