ájoƒ ùdg á«hô dg áµ ªŸG

Transcription

1 ájoƒ ùdg á«hô dg áµ ªŸG ﻭﺛﻴﻘﺔ ﻃﻠﺐ ﻋﺮﻭﺽ ﻣﺸﺮﻭﻉ "ﺗﻨﻔﻴﺬ ﻭﺇﺩﺍﺭﺓ ﺍﻟﻤﻮﻗﻊ ﺍﻻﺣﺘﻴﺎﻃﻲ "ﻟﻤﺮﻛﺰ ﺑﻴﺎﻧﺎﺕ ﺍﻟﺘﻌﺎﻣﻼﺕ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﻟﺤﻜﻮﻣﻴﺔ

2 مقدم ث ق مػس ع "تيف ر امل ع تػػ ل االتحي طط ملسكص ب طىطت اليعطمالت االللرت ى احلل م " : دف املػس ع إىل تيف ر تػػ ل مسكص ب طىطت اتحي طط ي ح ضنط اضينساز اخلدمطت اإلللرت ى يف تحطل ع ع كطزث ال عدز اهلل يف مسكص الب طىطت السئ ط بطلس طض كرلم ش طد اللفطء اليػػ ل للنسكص السئ ط ذلم م خالل حتد ح تسع ادصاء م البي اليحي يف املسكص السئ ط أمتي اىيقطل الب طىطت بني مسكص الس طض املسكص االتحي طط د فقد أل ب طىطت. إ بسىطمر اليعطمالت اإلللرت ى احلل م " ط س" الساع السئ ط إلطالق ر املبطدز الي ع اليت ضيضن تقد ه خدمطت بطعينطد عطل تيذيب تأثريات الل ازخ لدعه السؤ اللل لليعطمالت اإلللرت ى احلل م يف املنلل العسب الطع د. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 2 of 29

3 أ ال : ىططق العنل: عل الػسكطت اليت لد ط خرب يف تيف ر تػػ ل مساكص الب طىطت االتحي طط أ تيقدو بعس ض ط ذلم -A( الػس ط تحطب امل اصفطت يف ث ق طلب العس ض القطه زعه أزبع مخط ضي امللحق )أ -H( ػنل ىططق العنل امل طو -B( عطئن اليعه يف امللحق )ح العطم اخلطص يف امللحق )ب اليطل : اليصن ه اليدط ط للنػس ع مج الب طىطت حتل ل ط ل ض اليصن ه املالئه ض اليصن ه اليفص ل للنػس ع جت ص مسكص الب طىطت االتحي طط o o o البيطء o غساء ت ز د تسك ب مج األد ص الربامر للنسكص االتحي طط حتد ح البي o اليحي للنسكص السئ ط تػنل: عيط اليلطمل احلل م الب اب ال طي لليعطمالت االللرت ى احلل م االىعن الداخل لربىطمر ط س غبل الب طىطت زبط املسكص االتحي طط بطملسكص السئ ط بطلس طض إدساء اليعد الت يف املسكص السئ ط إذا لصو ليحق ق السبط اليلطمل بني املسكص. إدساء مج االخيبطزات الالشم لألد ص الربامر اليأكد م حتق ق اليلطمل املطل ب بني املسكص االتحي طط املسكص السئ ط يف الس طض. تقد ه دلن ع كطمل ل ثطئق املػس ع. o o o االداز الضنط ت فري عدد كطف م اخلرباء )الفي ني اإلداز ني( املطئ لني ع الربامر ذلم عل أضطع د او كطمل ملد مخظ ضي ات. ت فري اتفطع د د مطي اخلدم.)SLA( إداز مج األد ص o o MCIT YESSER Program DRS Implementation and Operation Project RFP Page 3 of 29

4 o الق طو بطخيبطز لليعطو م خالل طسف ثطلح. االضيالو بعد اىي طء فرت اليػػ ل يف تحطل عدو زغب الربىطمر يف متد د عقد اليػػ ل ق و املقط ل ظن مط لصو ليقل املعسف إىل م ظف الربىطمر أ أ طسف ثطلح o املبطلؼ املػس ط لل شاز احلق يف ا تللف املقط ل بأعنطل إضطف ذات عالع بطملػس ع أثيطء ضس ط العقد. عل املقط ل ت فري تلم اخلدمطت تحطب مط تف ض ب ال شاز تصدق عل ذلم عل أضطع اليع ض ع اليللف اليت مي ط عل ضب ل املجطل ال احلصس االت : o أتعطب مصس فطت االضيػطز ني. ميطلبطت املسكص االتحي طط اليت تطسأ خالل تيف ر املػس ع. يمكن االطالع على تفاصيل المنافسة عند شراء كراسة الشروط والمواصفات من إدارة العقود والمناقصات بوزارة االتصاالت وتقنية المعلومات MCIT YESSER Program DRS Implementation and Operation Project RFP Page 4 of 29

5 Table of Contents Table of Contents... 5 List of Figures... 8 List of Tables... 8 List of Acronyms... 9 DISCLAIMER Introduction Background Purpose RFP Organization Section 2: Current Situation Section 3: Project Objectives Section 4: Scope of Work Section 5: Requirements Section 6: Proposal Format Section 7: Appendices Requirements Numbering Scheme Definitions Current Situation YESSER Program Architecture Yesser Data Center Government Service Bus (GSB) National e-government Portal Internal Yesser IT-systems Local Network (LAN) Architecture WAN Network Internet Network Government Secure Network (GSN) Project Objectives Scope of Work Requirements Colocation Requirement:... Error! Bookmark not defined. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 5 of 29

6 General Requirements... Error! Bookmark not defined Physical Security Requirement... Error! Bookmark not defined Space Requirements... Error! Bookmark not defined Agreements And Plans Requirements... Error! Bookmark not defined Operational Requirements... Error! Bookmark not defined Technical Solution Architecture Requirements... Error! Bookmark not defined DR Site 1 Architecture... Error! Bookmark not defined DR Site 1 Architecture Aspects... Error! Bookmark not defined Software Architecture... Error! Bookmark not defined Hardware Solution Architecture... Error! Bookmark not defined Solution Requirements... Error! Bookmark not defined Government Service Bus (GSB) Software Requirements... Error! Bookmark not defined Portal Software Requirements... Error! Bookmark not defined Yesser Internal Systems Software Requirements... Error! Bookmark not defined Professional Services... Error! Bookmark not defined Disaster Recovery Software... Error! Bookmark not defined Operating Systems... Error! Bookmark not defined Virtualization... Error! Bookmark not defined Management:... Error! Bookmark not defined Hardware Requirements... Error! Bookmark not defined Generic Requirements... Error! Bookmark not defined Integration Appliance... Error! Bookmark not defined Servers Chassis:... Error! Bookmark not defined Blade Server:... Error! Bookmark not defined High Density Servers... Error! Bookmark not defined High Specification Servers:... Error! Bookmark not defined Low Specification Servers:... Error! Bookmark not defined Administration Console... Error! Bookmark not defined Network Requirements... Error! Bookmark not defined Network Architecture Requirements... Error! Bookmark not defined Core Firewall... Error! Bookmark not defined Internet Firewall... Error! Bookmark not defined. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 6 of 29

7 Core Switch Requirements... Error! Bookmark not defined Server Farm Switch Requirements... Error! Bookmark not defined Server Farm Access Switch Requirement... Error! Bookmark not defined Core Load Balancer... Error! Bookmark not defined DMZ Load Balancer... Error! Bookmark not defined Internet Router... Error! Bookmark not defined WAN Router... Error! Bookmark not defined DMZ Switch... Error! Bookmark not defined Racking... Error! Bookmark not defined Backup Requirements... Error! Bookmark not defined Disaster Recovery Site... Error! Bookmark not defined Backup Appliance... Error! Bookmark not defined Tape Library... Error! Bookmark not defined Main Data Center... Error! Bookmark not defined Backup Appliance... Error! Bookmark not defined Tape Library... Error! Bookmark not defined Storage Requirements... Error! Bookmark not defined Disaster Recovery Site... Error! Bookmark not defined SAN Storage... Error! Bookmark not defined SAN Fabric... Error! Bookmark not defined Main Data Center Site... Error! Bookmark not defined SAN Storage... Error! Bookmark not defined SAN Fabric... Error! Bookmark not defined Implementation Requirements... Error! Bookmark not defined Project Management... Error! Bookmark not defined Project Documentation... Error! Bookmark not defined Project Organization... Error! Bookmark not defined Warranty... Error! Bookmark not defined Operations Requirements... Error! Bookmark not defined Quality Assurance & Acceptance Requirements... Error! Bookmark not defined Handover... Error! Bookmark not defined. 6. Proposal Format MCIT YESSER Program DRS Implementation and Operation Project RFP Page 7 of 29

8 6.1. General Instructions... Error! Bookmark not defined Proposal Preparation... Error! Bookmark not defined Technical Proposal Instructions... Error! Bookmark not defined Mandatory and Optional Requirements... Error! Bookmark not defined Required Sections... Error! Bookmark not defined Required Appendices... Error! Bookmark not defined Financial Proposal Instructions... Error! Bookmark not defined. 7. Overview of Appendices Appendix A: Instructions to Bidder, Proposal Submission and Evaluation Appendix B: Standard Terms & Conditions Appendix C: Requirements Compliance Matrix for Technical Proposal Appendix D: Bill of Materials & Information Tables for Technical Proposal Appendix F: Bidder Project References Templates for Technical Proposal Appendix F: Bill of Materials & Pricing Tables for Financial Proposal Appendix G: Bidders Qualifications Appendix H: Systems List List of Figures Figure 1 The main building blocks of the e-government Program... Error! Bookmark not defined. Figure 2: GSB Logical Application Architecture... Error! Bookmark not defined. Figure 3: Portal Logical Application Architecture... Error! Bookmark not defined. Figure 4: Internal -1 Logical Application Architecture... Error! Bookmark not defined. Figure 5: Internal 2 Logical Application Architecture... Error! Bookmark not defined. Figure 6: Yesser Main Data Center Network Architecture... Error! Bookmark not defined. Figure 7: Yesser DRS1 Colocation... Error! Bookmark not defined. Figure 8: Yesser DRS1 Architecture Aspects... Error! Bookmark not defined. Figure 9 YESSER DRS1 Network Architecture... Error! Bookmark not defined. List of Tables Table 1 Definitions Table 2: Datacenter Assets Table 3 YESSER DSP Providers Table 4 DRS1features... Error! Bookmark not defined. Table 5 Sample stages... Error! Bookmark not defined. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 8 of 29

9 Table 6 Sample Phases Documentation... Error! Bookmark not defined. Table 7 Proposal Packages Content... Error! Bookmark not defined. List of Acronyms Acronym MCIT LAN WAN DRP DRS RTO RPO GSB HO DMZ HW SW SLA GSN DSP GSS MQ DP MB WAS Details MINISTRY OF COMMUNICATION AND INFORMATION TECHNOLOGY LOCAL AREA NETWORK WIDE AREA NETWORK DISASTER RECOVERY PLANNING DISASTER RECOVERY SITE RECOVERY TIME OBJECTIVE RECOVERY POINT OBJECTIVE GOVERNMENT SERVICE BUS HEAD OFFICE DEMILITARIZED ZONE HARDWARE SOFTWARE SERVICE LEVEL AGREEMENT GOVERNMENT SECURE NETWORK DATA SERVICE PROVIDER GLOBAL SITE SELECTOR MESSAGE QUEUE DATAPOWER MESSAGE BROKER WEBSPHERE APPLICATION SERVER MCIT YESSER Program DRS Implementation and Operation Project RFP Page 9 of 29

10 DISCLAIMER THIS DOCUMENT IS A REQUEST FOR PROPOSAL (RFP), AND SHALL NOT BE CONSTRUED IN WHOLE OR PART AS A DIRECT OR INDIRECT ORDER. IT SHALL NOT BE CONSTRUED AS A REQUEST OR AUTHORIZATION TO PERFORM WORK AT THE EXPENSE OF YESSER PROGRAM. THE INFORMATION IN THIS RFP IS INTENDED TO ENABLE THE RECIPIENT TO FORMULATE A PROPOSAL IN RESPONSE TO THE PROJECT REQUIREMENTS SET FORTH. ALTHOUGH THIS RFP CONTAINS SUCH ENABLING INFORMATION, BIDDERS MUST MAKE THEIR OWN INDEPENDENT ASSESSMENTS AND INVESTIGATIONS REGARDING THIS RFP S SUBJECT MATTER. THE BIDDER REMAINS RESPONSIBLE FOR IDENTIFYING ANY FURTHER INFORMATION THAT IT REQUIRES TO PREPARE THE PROPOSAL. THIS RFP SHALL CONSTITUTE PART OF THE CONTRACT THAT YESSER WILL SIGN WITH THE SUCCESSFUL BIDDER. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 10 of 29

11 1. Introduction 1.1. Background The Government of Saudi Arabia attaches great significance to the e-government concept and the transformation process that leads to its realization. It strongly believes in the tremendous benefits the e-government will bring forth for the national economy. Accordingly, the supreme Royal Decree number 7/B/33181, dated 10/7/1424 (7/9/2003) included a directive to the Ministry of Communications and Information Technology to formulate a plan for providing government services and transactions electronically. Transformation to an information society cannot be achieved without comprehensive collaboration and concerted efforts to realize the set objectives. Therefore, the Ministry of Communications and Information Technology (MCIT) established the e-government Program YESSER (hereby referred to as YESSER throughout this RFP document) in conjunction with the Ministry of Finance and the Communication and Information Technology Commission (CITC). In order to safeguard its proprietary, mission critical data and functionality, YESSER has realized the importance of establishing a Disaster Recovery Site (DRS). While backups protect its data, YESSER aims to minimize its downtime in case of a disaster to a minimum acceptable level; especially concerning critical services provided to wide array of government agency categories. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 11 of 29

12 1.2. Purpose This Request for Proposal (RFP) provides interested bidders with the information needed to prepare and submit proposals that satisfy YESSER s Program Disaster Recovery Site (DRS) implementation and operation Project s requirements. Information provided herein is solely intended to assist bidders in the preparation of proposals to the best of MCIT YESSER Program knowledge, the information provided is accurate. However, The MCIT YESSER Program does not warrant such accuracy, and any variations subsequently determined shall not be construed as basis for invalidating the RFP. Furthermore, YESSER program management reserves the right to cancel this RFP at any time. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 12 of 29

13 1.3. RFP Organization Section 2: Current Situation This section provides an executive-level overview of the current situation from both business and technical perspectives. It discusses the YESSER Program s infrastructure and associated components such as application, hardware, and network infrastructure etc. Section 3: Project Objectives This section presents the Disaster Recovery Project Objectives. Section 4: Scope of Work This section details the project s scope of work. For the project to be complete and closed, the bidder must complete all items within the scope of work. Section 5: Requirements This section provides the Disaster Recovery requirements. Section 6: Proposal Format This section provides the requirements for the bidder s proposal content and submission. Section 7: Appendices This section lists the appendices in support of the RFP. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 13 of 29

14 1.4. Requirements Numbering Scheme The Requirements Numbering Scheme will facilitate referencing a specific functionality throughout the project s different phases. Bidders are encouraged to adopt the numbering scheme when compiling their proposals. The recommended requirements numbering scheme has the following format: Requirement Type Number- Description Where: Requirement Type is either Req Info for requirements concerning what the bidder is required to deliver, or additional information associated with certain requirement(s) to aid the Bidder in their proposals Number is a sequence number starting from 1 (one) up to the total number of compiled requirements; Description is the part of the requirement (regardless of the type) describing the requirement in more detail. Therefore, bidders must comply with the requirement and its description. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 14 of 29

15 1.5. Definitions Capitalized terms and all capitalized acronyms used in this document will have the following meaning: Term YESSER Bidder The Solution RFP Definition YESSER Program is the party officially requesting proposals A vendor officially responding to the Request for Proposal by submitting a proposal The total set of deliverables within the scope of the Request for Proposal that the bidder must deliver, whether Information Technology, documentation, intangible deliverables such as knowledge transfer, or any other deliverable included in the scope Request for Proposal Table 1 Definitions MCIT YESSER Program DRS Implementation and Operation Project RFP Page 15 of 29

16 2. Current Situation This section provides an overview of the current situation from both technical and business perspectives. It will discuss the services that YESSER Program provides YESSER Program Architecture The following diagram, Error! Reference source not found., reflects Yesser s Architecture. يمكن الشروط االطالع على تفاصيل المنافسة والمواصفات من إدارة العقود عند شراء بوزارة االتصاالت وتقنية المعلومات كراسة والمناقصات 2.2. Yesser Data Center Yesser Data Center is the hosting facility for all active hardware and software components (Networking infrastructure, storage devices, Internet connectivity, monitoring systems, and application, middleware and data base systems, e.g. GSB etc.) of the Yesser IT E-Government infrastructure. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 16 of 29

17 2.3. Government Service Bus (GSB) The Government Service Bus GSB is the e-government enabling infrastructure. The GSB provides the integration platform and access to shared government services, such as shared data, security, payment services, and notification engine. The GSB platform is totally based on IBM technology. The following diagram depicts the GSB platform logical application architecture. يمكن الشروط االطالع على تفاصيل المنافسة والمواصفات من إدارة العقود عند شراء بوزارة االتصاالت وتقنية المعلومات كراسة والمناقصات As can be seen in the diagram above the GSB platform is composed from the following GSN DMZ: this represents the WAN dematerialized zone and it hosts the Data Power components. IBM Data Power XI50 Application zone: The application zone hosts the following business applications: WebSphere Message Broker V6.1 WebSphere Message Queue V6.0 WebSphere Service Registry and Repository (WSRR) V6.1 Tivoli Federated Identity Manager V6.2 Secure Data zone: The secure data zone hosts the following components: IBM DB2 V9.5 Enterprise IBM Tivoli Directory Server V6.1 IBM Tivoli Access Manager V6.1 Agency Services zone: The agency zone is dedicated for hosting other agencies applications and MCIT YESSER Program DRS Implementation and Operation Project RFP Page 17 of 29

18 solutions (whenever they cannot host their own). This zone hosts the following components: DB2 Workgroup Server V9.1 WebSphere enterprise service bus Server V6.1.2 The current environment in YESSER is highly available with automatic fail over on the application level. The Databases are located on SAN. The monitoring system is composed of the following: Management Zone: Tivoli Enterprise Portal Client (TEPC) Web based application V Tivoli Enterprise Portal Server (TEPS) V Tivoli Enterprise Monitoring Server (TEMS) V6.2.2 with the following categories: o Primary TEMS (Manages the monitoring environments). o Remote TEMS (manages the connection to the monitoring agents). Monitoring Agents with the following categories: o BD2 o AIX o Windows o MQ o MB o HTTP server o WebSphere Portal o WebSphere Application Server o SOA MCIT YESSER Program DRS Implementation and Operation Project RFP Page 18 of 29

19 2.4. National e-government Portal The National e-government Portal ( is the central point for access to the electronic services offered by the Saudi government. It acts as the government e-gateway where it provides information about the e-government services and provides links and information about the available government directories. The Portal platform is totally based on IBM technology. The following diagram depicts the Portal platform logical application architecture. يمكن الشروط االطالع على تفاصيل المنافسة والمواصفات من إدارة العقود عند شراء بوزارة االتصاالت وتقنية المعلومات كراسة والمناقصات As can be seen in the diagram above the Portal platform is composed from the following Internet DMZ: this represent the internet dematerialized zone and it hosts the following components: IBM Http Server V7.0 Application zone: The application zone hosts the following applications: WebSphere Portal V7.0 WebSphere Content Management V7.0 IBM Content Analytics with Enterprise Search V3.0 WebSphere Mobile Portal V7.0 Secure Data zone: The data zone hosts the following components: IBM DB2 Enterprise Edition V9.5 IBM Directory Server V6.1 (Shared with GSB) MCIT YESSER Program DRS Implementation and Operation Project RFP Page 19 of 29

20 2.5. Internal Yesser IT-systems This section outlines high-level details of the existing hardware, applications and software systems that YESSER backend systems are currently employing. Information includes: operating systems, database managements systems, software applications technology, anticipated configuration endpoints, software products, network configuration, and storage configurations. The Yesser internal platform is hybrid environment most of its component based on Microsoft technology. The following diagrams depict the internal platform logical application architecture. يمكن الشروط االطالع على تفاصيل المنافسة والمواصفات من إدارة العقود عند شراء بوزارة االتصاالت وتقنية المعلومات كراسة والمناقصات Software and Hardware View The following table depicts Yesser Data center Application, Hardware and Database in the following manner: Table 2: Datacenter Assets MCIT YESSER Program DRS Implementation and Operation Project RFP Page 20 of 29

21 يمكن الشروط االطالع على تفاصيل المنافسة والمواصفات من إدارة العقود عند شراء بوزارة االتصاالت وتقنية المعلومات كراسة والمناقصات 2.6. Local Network (LAN) Architecture The Yesser network is based on a client/server setup that uses star topology with 1 GB Ethernet capability for standalone servers and 10 GB for blade and network backbone connectivity. The network uses UTP CAT 6 cables and Fiber channel connection to access switches. The network has several layers of security using firewalls. More than one zone is created on the Internal Firewalls to secure Yesser s internal network: 1- E-Government Zone, which contains front-end servers 2- Internal Zone, which contains back-end and internal servers 3- Monitoring Zone, which contains monitoring servers 4- Public Zone, which includes Web portals 5- Middleware Zone, which includes Data Base servers 6- Application zone, which contains GSB and portal application servers 7- Secure Data zone which contains GSB and portal database and directory servers 8- Management Administration zone, which contains monitoring and management servers 9- Agencies services, which contain agencies services application and database servers 10- Users Zone The following diagram depicts the main site network architecture. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 21 of 29

22 يمكن الشروط االطالع على تفاصيل المنافسة والمواصفات من إدارة العقود عند شراء بوزارة االتصاالت وتقنية المعلومات كراسة والمناقصات 2.7. WAN Network Yesser is utilizing two links to connect through the Government Secure Network (GSN) - (IP/VPN MPLS Cloud) to other Government Agencies. The Government Service Bus (GSB) enables government agencies to communicate via Web-Service invocations over the GSN network Internet Network Yesser has multiple connections to the internet to ease failover to either of the active connections. Moreover, Independent Address Space and BGP multi-homing are provided. These connections also use their own autonomous system registered with RIPE. Yesser DSP providers are detailed below in Table 3. DSP Provider Speed Connection Type Table 3 YESSER DSP Providers 2.9. Government Secure Network (GSN) In accordance with the executive work plan of the e-government Program "YESSER", a Communications Network for e-government Transactions had to be established by YESSER Program. Such a network has been envisioned to interconnect Government Agencies with the e-government Data Center, which has been established with highest international technical and security standards to be used as a host for the e-government National Portal "Saudi" and the e-government Program MCIT YESSER Program DRS Implementation and Operation Project RFP Page 22 of 29

23 "YESSER". This network has enabled the e-government Data Center to be the effective, cost-saving and unifying Link for interconnecting all Government Agencies with one another. GSN project implementer will be responsible to deploy the GSN equipment and links on the DRS1 and the winning bidder is expected to provide complete collaboration. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 23 of 29

24 3. Project Objectives The main objectives of YESSER s Disaster Recovery Site (DRS) Procurement, Implmentation and Operation project are to achieve the following: 1. Maintain all IT services in case of a major disaster occurrence at the main site. 2. Upgrade the government service bus and national portal infrastructure in the main data center. 3. Quickly and efficiently, restore the services back to normal operations. 4. Increase operational efficiencies through automation of failover and failback processes. 5. Provide 24/7 uptime and secure access to Yesser s main site and the DRS. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 24 of 29

25 4. Scope of Work This section documents this project s scope of work. It outlines what will be required from interested bidders to succesfully implement the project. The Disaster Recovery Site Preparation scope of work will include the following: Disaster recovery site: 1) Provide DRS colocation facility. 2) Deploy Government Service Bus infrastructure 3) Deploy National e-government Portal ( infrastructure 4) Deploy Yesser Internal Systems infrastructure Main data center: 1) Upgrade Government Service Bus infrastructure. 2) Upgrade National portal infrastructure. 3) Upgrade SAN & backup Infrastructure. This includes the respective infrastructure components: DRS colocation Applications (IBM application & Microsoft etc.) Operating Systems (Windows, UNIX, AIX etc.) Hardware (e.g. Servers etc.) Network Infrastructure (e.g. Firewalls, Routers IDS etc.) Monitoring Solution Backup Solution (Tape library, backup management software) Storage solution In summary, the scope requires interested bidders to deliver a turnkey solution for procurement, implementation and operation of YESSER s Disaster Recovery Site [DRS]. The bidder is required to design, test, deploy, and operate the Solution based on the following phased approach: I. Phase 1: Design Perform project management planning. Perform a complete information gathering and analysis to produce the Solution design. Perform a detailed disaster recovery design (high and Low level) for the required Solution components such as Portal, GSB, Network, Systems, and Security. II. Phase 2: Build Provide all necessary hardware and software procurement, delivery, and installation (configuration) for the Solution. Fully integrate with Yesser s main site in Riyadh and perform all necessary adjustments in the main site to ensure the Solution s full functionality. Implement and test all the Solution s hardware and software components. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 25 of 29

26 III. IV. Develop and deliver a complete set of the Solution s documentation; which includes (not limited to) the installation and configuration settings, failover & failback procedure and recovery procedures. Phase 3: Operations Provide fulltime human resources required to operate the solution without interruption. Provide the required technical support and maintenance for all parts of the Solution (five years mandatory). Provide Service Level Agreements (SLA) with venders. Perform testing with a third party. Phase 4: Handover After the operations phase, and incase that Yesser decided not to extend the contract; the Vendor shall ensure smooth transfer of knowledge and skills to Yesser or another third party. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 26 of 29

27 5. Requirements يمكن الشروط االطالع على تفاصيل المنافسة والمواصفات من إدارة العقود عند شراء بوزارة االتصاالت وتقنية المعلومات كراسة والمناقصات MCIT YESSER Program DRS Implementation and Operation Project RFP Page 27 of 29

28 6. Proposal Format يمكن الشروط االطالع على تفاصيل المنافسة والمواصفات من إدارة العقود عند شراء بوزارة االتصاالت وتقنية المعلومات كراسة والمناقصات MCIT YESSER Program DRS Implementation and Operation Project RFP Page 28 of 29

29 7. Overview of Appendices The following are the appendices in support of the RFP. Appendix A: Instructions to Bidder, Proposal Submission and Evaluation Appendix A provides Bidders with information regarding proposal review process, content and format, evaluation, and communications. Appendix B: Standard Terms & Conditions Appendix B provides YESSER s project standards terms and conditions in Arabic. Appendix C: Requirements Compliance Matrix for Technical Proposal Bidders should fill-in this sheet in its entirety; this table will be used to guide the technical proposal s evaluation process. Appendix D: Bill of Materials & Information Tables for Technical Proposal Appendix D provides all the software and hardware information tables that Bidders must provide for the Technical Proposal. Appendix F: Bidder Project References Templates for Technical Proposal Appendix F provides the templates for Bidders references in support of their Technical Proposals. Appendix F: Bill of Materials & Pricing Tables for Financial Proposal Appendix F provides all the pricing table templates that Bidders should complete with all required financial data and information for the Financial Proposal. Appendix G: Bidders Qualifications Appendix G provides the bidders qualifications. Appendix H: Systems List Appendix H provides report contain information about Yesser physical infrastructure overview describing the applications, systems and network. MCIT YESSER Program DRS Implementation and Operation Project RFP Page 29 of 29