COURSE OUTLINE. Sue McLachlan. Sue McLachlan. APPROVED BY: Dean/Chair

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1 COURSE OUTLINE SCHOOL: DEPARTMENT: PROGRAM: COURSE TITLE: COURSE CODE: School of Business Office Administration Department Office Administration Medical Medical Office Procedures OAME-257 TOTAL COURSE HOURS: 45 Hours Instruction + 15 Hours Independent Time PRE-REQUISITES/CO- REQUISITES: OAGN 116 & OAGN 127 COURSE ELIGIBILITY FOR PRIOR LEARNING ASSESSMENT AND RECOGNITION (PLAR): Yes ORIGINATED BY: REVISED BY: Sue McLachlan Sue McLachlan DATE: September 2008 APPROVED BY: Dean/Chair Students should keep all course outlines for each course taken at Centennial College. These may be used to apply for transfer of credit to other educational institutions. A fee may be charged for additional or replacement copies.

2 Course Title: Medical Office Procedures CENTENNIAL COLLEGE Course Code OAME257 COURSE DESCRIPTION: This course allows students to develop a basic knowledge of the medical office assistant s clerical and clinical duties required in a hospital, medical or private doctor s office. Emphasis is placed on professionalism, ethics, effective patient interaction, communication skills, preparing and managing medical documents and correspondence. The Medical Assistant s role as a clinical and administrative team member, as well as the roles and responsibilities of various health team members, will be thoroughly examined. COURSE LEARNING OUTCOMES: Upon successful completion of this course, the student will be able to demonstrate: (a) The ability to interpret and accurately follow written and verbal instructions. (b) The ability to apply time management and organizational skills to facilitate the completion of tasks, and meet deadlines. (c) The ability to communicate with patients and members of the health care team in a professional manner. (d) The ability to perform basic administrative procedures in the medical office. (e) An understanding of medical ethics, and an ability to define the legal responsibilities of the medical assistant. (f) An understanding of the responsibilities of the medical assistant and her/his role in the Health Care Team. (g) An understanding of the roles and responsibilities of various Health Care Team members. (h) Critical thinking and interpersonal skills required to work effectively as a team member. (i) Apply basic clinical procedures in the medical office. ESSENTIAL EMPLOYABILITY SKILLS (EES); This course supports the students ability to: 1. Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience. 2. Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals. 3. Take responsibility for one s own actions, decisions and consequences. Issued & Revised by COLT: June 2008 THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)

3 PRIOR LEARNING ASSESSMENT & RECOGNITION PROCESS (ES): This course is available for PLA challenge. Students must demonstrate achievement of the learning outcomes through a time-limited examination (theoretical and practical applications including accurate production of verbal medical dictation). EVALUATION & GRADING SYSTEM: Students must achieve a minimum of 35/70 marks on the combined tests and final exam components in order to pass the course. Assignments 30% Tests 45% Final Exam 25% Total 100% STUDENT ACCOMMODATION: All students have the right to study in an environment that is free from discrimination and/or harassment. It is College policy to provide accommodation based on grounds defined in the Ontario Human Rights Code. Accommodation may include changes or modifications to standard practices. Students with disabilities who require academic accommodations must register with the Centre for Student with Disabilities. Please see the Centre for Students with Disabilities for details. Students requiring accommodation based on human rights grounds should talk with their professors as early as possible. Details are available on the Centennial College website ( ) If students are unable to write an examination due to a medical problem or unforeseen family problems, they should immediately contact their professor or program Chair for advice. In exceptional and well-documented circumstances (e.g. unexpected family problems, serious illness, or death of a close family member), students should be able to write a make-up examination to replace an examination missed.

4 TEXT AND OTHER INSTRUCTIONAL/LEARNING MATERIALS: Texts: Administrative and Clinical Procedures for the Health Office Professional, Valerie D. Thompson; Pearson Education Canada: ISBN: References: Taber's Cyclopedic Medical Dictionary, 20 th Edition; F.A. Davis The Medical Word Book, Sloane; W. B. Saunders The Gregg Reference Manual, 6 TH Edition; Sabin, Millar, Sine, Strashok, McGraw-Hill Ryerson Supplies: One 3-ring binder One package binder dividers USE OF DICTIONARIES: No dictionaries are to be used during tests or exams. There is to be no use of electronic devices including dictionaries. Probationary Policy: Please contact your academic department for details.

5 Week Topic/Content Readings Learning Outcomes Instructional Strategies/ Course Evaluations (Tests and Assignments Used) 1 & 2 Administrative & Clinical Procedures for the Health Office Professional Topic One Introduction - Career Planning - Personal Qualities - Skill Requirements - Personal Appearance - Customer Service - Professional Organizations Chapter 1 - Outline employment opportunities for the Health Office Professional - Describe fundamental skills, characteristics, and duties of the HOP - Describe various Professional Organizations for the HOP and other Health Care Team Members ASSIGNMENT #1 3 & 4 Topic Two Health Associations - Specialties of Medicine - CMA - College of Physicians & Surgeons - Hospital Associations - CMPA - OMSA-HCA Handout P P. 72, 80, 336, 369 P Describe forms of practice and distinguish the specialties of medicine - The existence of codes of ethics - Medical associations and organizations in Canada - The College of Physicians and Surgeons - The organizational structure of these associations 5 & 6 Topic Three Doctors and the Law - Responsibilities of the Doctor - Responsibilities of the Health Office Professional - Medico-Legal Problems - Confidentiality - Handout P. 338 P Discuss the rules and regulations pertaining to the practice of medicine - The proper names of various statutes that pertain to the medical environment - Reporting procedures - Various types of medico-legal problems - The restrictions necessary to ensure patient confidentiality - The minimum standards for health records maintenance ASSIGNMENT #2 TEST #1 Issued & Revised by COLT: June 2008 THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)

6 7 & 8 Topic Four Appointment Scheduling - Patient Arrival & Registration - Tools for Booking Appointments - Scheduling Systems & Guidelines - Handling Cancellations & Delays Scheduling Outside Appointments Chapter 9 - Plan a comfortable and attractive reception area - List supplies and records needed for patient arrival - Identify and discuss the importance of the three components of greeting a patient - Role play the greeting of a patient - Describe and role play giving instructions to a patient about providing personal data for registration - Describe and role play assisting a confused/disoriented/disabled patient - Evaluate various scheduling systems - Describe scheduling guidelines - Propose strategies for cancellations and delays - Describe responsibilities and requirements in scheduling outside appointments 9 & 10 Topic Five Telephone Techniques & The Mail - Guidelines - Confidentiality - Incoming Calls: - HOP/Physician - Answering Services - Facsimile Machines - Incoming Mail - Outgoing Mail - Postal Services - Courier Services Chapter 8 - Discuss the importance of exceptional oral communication and listening skills in a medical setting - Identify ways to develop a pleasant telephone personality - Differentiate between calls that can be handled by the Health Office Professional and those that must be referred to the physician - Define confidentiality as it relates to telephone calls and fax messages - Assess various types of answering services - Demonstrate the correct method of placing and receiving telephone calls - Correctly record a telephone message from a patient, outside services, and business/personal calls for staff - Operate a facsimile machine ASSIGNMENT #3 TEST #2 11 & 12 Topic Six Health Records Management - The Electronic Health Record - Content of the Health Record - Obtaining the History Chapter 13 - Explain the purpose of the health record. - Describe the differences between sourceoriented and problem-oriented records. - Explain how to make corrections in the patient record. - Discuss the electronic health record. Issued & Revised by COLT: June 2008 THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)

7 - Additions and Corrections - Transferring Files - Retaining, Protection, Storage - Filing Systems 13 Topic Seven Meeting Organization - Notice of meeting - Preparation of Agenda - Taking minutes - Transcribing Minutes Handout(s) - Prepare a notice of meeting - Prepare an agenda - Take minutes and transcribe using the appropriate format 14 Field Placement Preparation & Review - Identify and evaluate placement opportunities - Determine professional business presentation - Identify objectives to be met while on field placement 15 FINAL EXAM FINAL EXAM Issued & Revised by COLT: June 2008 THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar)

8 POLICY STATEMENTS College Policies The following statements are selected from Centennial College policies approved by the Board of Governors. Student Responsibilities Students are expected to know the contents of the course outline and to discuss with the professor any areas where clarification is required. Students should keep all course outlines for each course taken at Centennial College. These may be used to apply for transfer of credit to other educational institutions. A fee may be charged for additional or replacement copies. Other Policies Students should familiarize themselves with all College Policies that cover students rights, responsibilities, and the Academic Appeal process. For further information, consult the Academic Matters Section in the full-time and continuing education calendars. The Academic Appeal Application form is available from any Enrolment Services (Registrar) Office. Proof of Student Status Students are obliged to produce official photo identification at any time during the semester when requested to do so by any professor. (The official piece is the Centennial Student Card.) Continuing Education students do not have Centennial Student Cards, and so they may use other forms of photo identification, such as a driver s license, health card, or other governmentissued photo identification. Final Examinations When writing a test or examination, students must put their official photo-id cards in full view, for review by the invigilator. Students who do not have official photo-id will be permitted to write the examination with a substitute photo-id, but they will be required to produce photo-id at the program or department office within 24 hours or the next business day following the examination, or else the examination results will be void. Faculty Consultation Professors are available to see students outside of class time. Students can contact professors via voice mail, , or through their program or department office. Information regarding how to contact teachers will be provided at the beginning of the course and is also available in the program or department office. Human Rights Statement It is the policy of the College that all programs will strive for a learning, teaching, and working environment that promotes inclusion, understanding and respect for all students and employees, consistent with the Ontario Human Rights Code and the Centennial College's Statement of Diversity.