POSTX SECURE BUSINESS COMMUNICATION

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1 POSTX SECURE BUSINESS COMMUNICATION

2 Businesses must provide a secure and private environment for electronic communication INTRODUCTION As customers increasingly select the Internet as their preferred communication channel, businesses must respond by providing a secure and private environment that enables customers to rely solely on online interactions. BUSINESS REQUIREMENTS Today s customers expect to submit inquiries and resolve disputes from the enterprise portal, not over the phone or in person. Not only does shifting the bulk of customer communication from phone to Internet reduce expenses, it also promotes the use of cost-effective self-service offerings on the enterprise portal. And customers who actively use online services have significantly higher retention rates and are more profitable. Businesses are also discovering that by securely delivering customized documents, such as statements and invoices, to their customers, they can enhance customer satisfaction, increase retention, and improve loyalty. Personalized electronic communications with targeted cross-sell and up-sell offers increase marketing effectiveness. And distributing customer communications via reduces the cost of printing, sending, and managing paper documents. To satisfy these demands, businesses need a single solution platform that can aggregate information across lines of business, seamlessly integrate with existing infrastructure, and provide 100%-reach secure delivery. Until recently, secure solutions have been limited to a web-based 'pull' environment or relied on complex PKI and certificate based methodologies. Now, PostX provides the only enterprise-class messaging application server available today. The most versatile, tested, and implemented system for secure Internet communications is provided by PostX. POSTX SOLUTION PostX Messaging Application Platform provides an integrated framework flexible enough to solve the complete range of secure messaging requirements The PostX Messaging Application Platform provides an integrated trusted communication framework flexible enough to solve the complete range of secure messaging requirements. PostX offers three solutions built on the PostX Messaging Application Platform: PostX Secure enables enterprises to secure internal and external communications by providing secure desktop-to-desktop . PostX SecureDocument creates and securely delivers personalized electronic customer communications. Documents, such as statements and invoices, traditionally delivered by the postal service can be delivered securely to customers inboxes. By consolidating information from multiple databases, legacy systems, and third-party data sources, PostX creates targeted personalized documents. Embedded hyperlinks enable customers to navigate directly to information and services available in the company s Internet portal. PostX InteractionHub provides a powerful platform for customers to manage their online interactions and communications to the customer service center. Its extensible, open framework can be tightly integrated with in-house systems, such as Customer Relationship Management (CRM), single sign on, authentication, and messaging systems to provide a customized solution to secure messaging requirements. PostX Secure Business Communication 2

3 PostX WebSafe PostX Secure Secure Desktop Messaging PostX SecureDocument Statements, Invoices, etc. PostX Messaging Application Platform PostX Envelope S/MIME Secure Messaging Infrastructure OpenPGP PostX InteractionHub Integrated Customer Service Communication Figure 1 - PostX provides solutions to the full range of secure messaging requirements Universal reach and delivery PostX is the only solution which provides push, pull, S/MIME, and OpenPGP from a single product platform PostX is the only solution which integrates patented push, pull and traditional certificate encryption schemes into a single product platform. PostX push delivery delivers secure messages to any inbox regardless of the computer platform or client. PostX messages work on PCs, Macs, and Unix workstations. And, whether the recipient uses a desktop application, such as Outlook or Notes, or a Web-based system, such as AOL or Yahoo, no special software is needed to receive and read PostX messages. With PostX pull delivery, messages are stored centrally and viewed by recipients through a secure website. PostX supports S/MIME or OpenPGP for enterprises using Public Key Infrastructure (PKI) or OpenPGP certificates. PostX solutions can be configured to automatically select the appropriate delivery method for each message based on sender, recipient or message attributes. PostX offers extensive recipient authentication options, including a comprehensive enrollment system, support for LDAP lookup, single sign-on and directory chaining. And PostX patented push technology provides extensive delivery tracking and message management, including automated message locking and expiration. SOLUTION BENEFITS PostX provides the complete solution to secure communications with customers and partners. PostX solutions help businesses to: Improve customer satisfaction and retention With PostX solutions, businesses can deliver the communications that customers demand, while securely protecting their personal data. Customized communications enable customers to link directly to the enterprise portal and access additional information and services. PostX Secure Business Communication 3

4 Reduce costs By distributing customer communications via rather than the postal service or expensive overnight delivery services, PostX solutions allow businesses to reduce the cost of printing, sending, and managing paper documents. Drive top-line revenue With PostX SecureDocument, enterprises can efficiently create personalized communications with targeted cross-sell and up-sell offers that engage the customer and build loyalty. Increase competitive advantage PostX SecureDocument enables businesses to develop new personalized customer communication vehicles. Versatile, secure communication channels give customers greater opportunities to expand their interactions with the enterprise. Extend the enterprise portal to the customer's inbox Customers who actively use online services have significantly higher retention rates and are more profitable. PostX extends the enterprise portal to customers' inboxes by linking statements directly to information and services, streamlining their online experience. Unify customer experience By aggregating access to multiple lines of business through a single message center, PostX Trusted Communications Hub provides customers with a unified view of the organization. Ensure compliance - With PostX, sensitive messages are handled in compliance with regulatory legislation, such as the European Privacy Initiative. The open architecture of PostX Secure satisfies volume, performance, and redundancy requirements with maximum reliability. It can be deployed across multiple servers in clustered or load-balanced configurations to support the delivery of millions of documents per month. And it is fully flexible to meet future requirements across the entire spectrum of secure messaging applications. For example, JPMorgan Chase uses PostX to provide secure customer service to a recipient community of over 30 million customers, while Charles Schwab offers secure delivery of 401K statements to over 8 million customers. SUMMARY PostX customers manage the largest secure messaging deployments in the world As the only enterprise-class secure messaging application platform available today, PostX offers unique capabilities: PostX is the only solution which integrates patented push, pull and traditional certificate encryption schemes into a single product platform. PostX has the broadest production experience on the largest, most comprehensive, longest running deployments of secure messaging in the industry. Installations include HSBC, JPMC, Schwab, AT&T, ABN AMRO, Royal Bank of Scotland, Citibank, and Hertz. PostX securely delivers messages to any inbox regardless of the computer platform or client. And recipients can view their documents without installing any software. PostX is the only solution flexible enough to meet the evolving secure communications requirements of businesses today. Its open architecture satisfies volume, performance, and redundancy requirements with maximum reliability, enabling expanded use of the Internet as an efficient, reliable, and low-cost channel for continued growth. PostX Secure Business Communication 4

5 PostX Secure Business Communication 06/23/2005 Copyright PostX Corporation 2005 PostX Corporation 3 Results Way Cupertino, CA U.S.A.