How To Be A Pharmacy Technician

Transcription

1 Skills Standards PHARMACY TECHNICIAN OD38616 ALIGNED WITH PHARMACY TECHNICIAN CERTIFICATION EXAM (PCTE)

2 COMPETENCY-BASED EDUCATION: OKLAHOMA S RECIPE FOR SUCCESS BY THE INDUSTRY FOR THE INDUSTRY Oklahoma s CareerTech system of competency-based education uses industry professionals and certification standards to identify the knowledge and abilities needed to master an occupation. This industry input provides the foundation for development of instructional materials that help prepare the comprehensively trained, highly skilled employees demanded by our workplace partners. TOOLS FOR SUCCESS CareerTech relies on three basic instructional components to deliver competency-based instruction: skills standards, curriculum materials, and competency assessments. Skills standards provide the foundation for competency-based instruction in Oklahoma s CareerTech system. The skills standards outline the knowledge, skills, and abilities needed to perform related jobs within an industry. Skills standards are aligned with national skills standards; therefore, a student trained to the skills standards possesses technical skills that make him/her employable in both state and national job markets. Curriculum materials contain information and activities that teach students the knowledge and skills outlined in the skills standards. In addition to complementing classroom instruction, curriculum resources provide supplemental activities to enhance learning and provide hands-on training experiences. Competency Assessments test the student over material outlined in the skills standards and taught using the curriculum materials. When used with classroom performance evaluations, written competency assessments provide a means of measuring occupational readiness. Although each of these components satisfy a unique purpose in competency-based education, they work together to reinforce the skills and abilities students need to gain employment and succeed on the job. MEASURING SUCCESS Written competency assessments are used to evaluate student performance. Results reports communicate competency assessment scores to students and provide a breakdown of assessment results by duty area. The results breakdown shows how well the student has mastered skills needed to perform major job functions and identifies areas of job responsibility that may require additional instruction and/or training. Group analysis of student results also provides feedback to instructors seeking to improve the effectiveness of career and technology training. Performance patterns in individual duties indicate opportunities to evaluate training methods and customize instruction. TRUE TO OUR PURPOSE Helping Oklahomans succeed in the workplace defines the mission of Oklahoma CareerTech and its competency-based system of instruction. Skills standards, curriculum, and assessments that identify and reinforce industry expectations provide accountability for programs and assure CareerTech s continued role in preparing skilled workers for a global job market Copyright 2006 Oklahoma Department of Career and Technology Education All rights reserved Printed in the United States of America by the Oklahoma Department of Career and Technology Education Stillwater, Oklahoma The Oklahoma Department of Career and Technology Education does not discriminate on the basis of race, creed, color, national origin, sex, age, veteran status, or qualified handicap.

3 PHARMACY TECHNICIAN SKILLS STANDARDS Frequency and Criticality Ratings Duty A: Assist the Pharmacist in Collecting and Organizing Patient Information Duty B: Process the Prescription/Medication Order Duty C: Prepare and Deliver Medication to Patient Duty D: Maintain Inventory Control Duty E: Perform Administrative Duties for the Pharmacy Practice Frequency: represents how often the task is performed on the job. Frequency rating scales vary for different occupations. The rating scale used in this publication is presented below: 1 = less than once a week 2 = at least once a week 3 = once or more a day Criticality: denotes the level of consequence associated with performing a task incorrectly. The rating scale used in this publication is presented below: 1 = slight 2 = moderate 3 = extreme DUTY A: Assist the Pharmacist in Collecting and Organizing Patient Information A.01 Accept new written prescription/medication order from patient/patient s representative, prescriber, or other health care professionals and assist in obtaining pertinent information from patient/patient s representative: Diagnosis Medication use Adverse reactions Visual impairment Generic substitution Insurance/cash Desired therapeutic outcome Allergies Medical history Physical disability Reimbursement mechanisms A.02 Accept refill request from patient/patient s representative, or prescriber A.03 Accept new prescription/medication order electronically Fax Computer A.04 Submit and accept refill request electronically Telephone Computer Fax A.05 Assist pharmacist in assessment of prescription/medication order for completeness, correctness, authenticity, legality, and reimbursement eligibility: OD38616: Pharmacy Technician 1

4 Patient s name and address Consistency with products available Driver s license if Schedule Two drug A.06 Assist the pharmacist in updating the medical record/patient profile with pertinent information: Medication history Medical duplication Drug-drug interactions Drug-nutrient interactions Allergies Drug-disease interactions Drug-laboratory interactions A.07 Apply customer service skills in the workplace DUTY B: Process the Prescription/Medication Order B.01 Enter the prescription information onto patient profile B.02 Select the manufacturing supply source of product(s) for prescription/medication order written in generic terminology B.03 Select the manufacturing supply source of product(s) to be dispensed for a brand name prescription/medication order B.04 Obtain medications or devices from inventory B.05 Calibrate equipment needed to prepare or compound the prescription/medication order B.06 Compound medications for dispensing according to prescription formula or instructions B.07 Measure or count finished dosage forms for dispensing B.08 Prepare IV admixtures according to pharmacist instructions B.09 Record preparation of medication in various dosage forms B.10 Record preparation of controlled substances for dispensing B.11 Prepare and /or obtain the label(s) B.12 Affix label(s) and auxiliary label(s) to container(s) B.13 Assemble patient information materials B.14 Perform intermediate checks during processing of the prescription/medication order B.15 Demonstrate proficient use of medical terminology as applicable to the pharmacy practice DUTY C: Prepare and Deliver Medication to Patient C.01 Store medication prior to distribution C.02 Deliver medication to patient/patient representative C.03 Place medication in unit-dose cart, if applicable C.04 Record distribution of prescription medications C.05 Record distribution of controlled substances C.06 Determine charges and obtain compensation for services C.07 Provide supplemental information Patient package inserts Computer generated information Videos Offer pharmacist consultation OD38616: Pharmacy Technician 2

5 C.08 Communicate with third-party payers to determine or verify coverage DUTY D: Maintain Inventory Control D.01 Identify pharmaceuticals, durable medical equipment, devices, and supplies to be ordered D.02 Place orders for pharmaceuticals, durable medical equipment, devices and supplies, to include expedition of emergency orders D.03 Receive goods and verify specifications on original purchase orders D.04 Place pharmaceuticals, durable medical equipment, devices, and supplies in inventory under proper storage conditions D.05 Remove from inventory expired/discontinued/slow-moving pharmaceuticals, durable medical equipment, devices, and supplies, and document actions taken D.06 Remove from inventory recalled pharmaceuticals, durable medical equipment, devices, supplies, and document actions taken D.07 Communicate changes in product availability to pharmacy staff, patient/patient s representative, physicians, and other health care professionals Formulary changes Recalls D.08 Maintain policies and procedures to deter theft and /or drug diversion D.09 Maintain a record of controlled substances received, stored, and removed from inventory D.10 Maintain record-keeping systems for repackaging, recalls, and returns of pharmaceuticals, durable medical equipment, devices, and supplies D.11 Compound medications in anticipation of prescriptions/medication orders D.12 Prepackage finished dosage forms for dispensing D.13 Collect and analyze data on the quality of pharmacy products and services DUTY E: Perform Administrative Duties for the Pharmacy Practice E.01 Coordinate communications throughout the practice center and/or service area E.02 Participate in meetings to obtain feedback regarding the performance of the practice center and /or service area E.03 Monitor the practice center and /or service area for compliance with federal, state, and local laws, regulations, and professional standards E.04 Implement and monitor policies and procedures for sanitation management, hazardous waste handling, and infection control E.05 Perform and record routine sanitation, maintenance, and calibration of equipment E.06 Maintain a manual or computer-based information system E.07 Perform fundamental computer applications specific to the pharmacy practice OD38616: Pharmacy Technician 3

6 PHARMACY TECHNICIAN SKILLS STANDARDS Crosswalked To Pharmacy Technicians Certification Exam (PTCE) Duty A: Assist the Pharmacist in Collecting and Organizing Patient Information PTCE CIMC A.01 Accept new written prescription/medication order from patient/patient s representative, prescriber, or other health care professionals and assist in obtaining pertinent information form patient/patient s representative: Section I.A & B A.02 Accept refill request from patient/patient s representative, or prescriber Section I.A A.03 Accept new prescription/medication order electronically Section I.A A.04 Submit and accept refill request electronically Section I.A A.05 Assist pharmacist in assessment of prescription/medication order for completeness, correctness, authenticity, legality, and reimbursement eligibility: A.06 Assist the pharmacist in updating the medical record/patient profile with pertinent information: Section I.E Section I.F A.07 Apply customer service skills in the workplace Section I.G Duty B: Process the Prescription/Medication Order PTCE CIMC B.01 Enter the prescription information onto patient profile Section I.G B.02 Select the manufacturing supply source of product(s) for Section I.G prescription/medication order written in generic terminology B.03 Select the manufacturing supply source of product(s) to be Section I.G dispensed for a brand name prescription/medication order B.04 Obtain medications or devices from inventory Section I.G B.05 Calibrate equipment needed to prepare or compound the Section I.H prescription/medication order B.06 Compound medications for dispensing according to Section I.H prescription formula or instructions B.07 Measure or count finished dosage forms for dispensing Section I.G B.08 Prepare IV admixtures according to pharmacist instructions B.09 Record preparation of medication in various dosage forms Section I.H B.10 Record preparation of controlled substances for dispensing Section I.H B.11 Prepare and/or obtain the label(s) B.12 Affix label(s) and auxiliary label(s) to container(s) Section I.G B.13 Assemble patient information materials Section I.G OD38616: Pharmacy Technician Crosswalk 4

7 B.14 Perform intermediate checks during processing of the prescription/medication order B.15 Demonstrate proficient use of medical terminology as applicable to the pharmacy practice Section I.G Duty C: Prepare and Deliver Medication to Patient PTCE CIMC C.01 Store medication prior to distribution Section I.I C.02 Deliver medication to patient/patient representative Section I.I C.03 Place medication in unit-dose cart, if applicable Section I.I C.04 Record distribution of prescription mediations Section I.I C.05 Record distribution of controlled substances Section I.I C.06 Determine charges and obtain compensation for services Section I.J C.07 Provide supplemental information Section I.L C.08 Communicate with third-party payers to determine or verify coverage Section I.K Duty D: Maintain Inventory Control PTCE CIMC D.01 Identify pharmaceuticals, durable medical equipment, Section II.A devices, and supplies to be ordered D.02 Place orders for pharmaceuticals, durable medical equipment, Section II.B devices and supplies, to include expedition of emergency orders D.03 Receive goods and verify specifications on original purchase Section II.C orders D.04 Place pharmaceuticals, durable medical equipment, devices, Section II.D and supplies in inventory under proper storage conditions D.05 Remove from inventory expired/discontinued/slow-moving Section II.F pharmaceuticals, durable medical equipment, devices, and supplies, and document actions taken D.06 Remove form inventory recalled pharmaceuticals, durable Section II.G medical equipment, devices, supplies, and document actions taken D.07 Communicate changes in product availability to pharmacy Section II.H staff, patient/patient s representative, physicians, and other health care professionals D.08 Maintain policies and procedures to deter theft and/or drug Section II.I diversion D.09 Maintain a record of controlled substances received, stored, Section II.J and removed form inventory D.10 Maintain record-keeping systems for repackaging, recalls, Section II.L and returns of pharmaceuticals, durable medical equipment, devices, and supplies D.11 Compound medications in anticipation of Section II.M prescriptions/medication orders D.12 Prepackage finished dosage forms for dispensing Section II.N OD38616: Pharmacy Technician Crosswalk 5

8 D.13 Collect and analyze data on the quality of pharmacy products and services Section II.P Duty E: Perform Administrative Duties for the Pharmacy Practice PTCE CIMC E.01 Coordinate communications throughout the practice center Section III.A and/or service area E.02 Participate in meetings to obtain feedback regarding the Section III.D performance of the practice center and/or service area E.03 Monitor the practice center and/or service area for Section III.F compliance with federal, state, and local laws, regulations, and professional standards E.04 Implement and monitor policies and procedures for sanitation Section III.G management, hazardous waste handling, and infection control E.05 Perform and record routine sanitation, maintenance, and Section III.H calibration of equipment E.06 Maintain a manual or computer-based information system Section III.I E.07 Perform fundamental computer applications specific to the pharmacy practice Section III.K OD38616: Pharmacy Technician Crosswalk 6