PRESENTATIONS Nancy R. Babbitt, FACMPE President, Babbitt & Associates

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1 PRESENTATIONS 2013 Nancy R. Babbitt, FACMPE President, Babbitt & Associates The presentations I have prepared are listed below, along with my Biography and sample evaluation scores. All presentations can be tailored to fit a 45 to 90 minute time slot. Some can be combined into a longer workshop program. PRACTICE MANAGEMENT Topics: An Effective Compliance Plan Your Best Defense: Healthcare organizations daily face challenges with compliance. Corporate compliance violations can be devastating financially and legally. An effective corporate compliance plan is the best defense against lawful and ethical misconduct. Learn what makes an effective plan, how to implement it and continually reduce your organization risk. Benchmarking Demystifying Data to Improve Performance: Learn why and what you should benchmark to successfully help your practice evaluate their performance and make important decisions. This session will focus on how to compare internal and external data to get the results you want for your practice. Participants will receive sample benchmarking templates and tools. Optional: I can include a case study of How a Better Performing Group Cut Costs Create a Financial Stability Plan while keeping your most valuable resource, your staff. Learn how to use benchmarking tools to evaluate where you stand compared to industry standards. Receive tools to create a communication plan to present options to owners and staff. AGENT OF CHANGE Be The Leader of Change in your Practice We are called upon daily to be AGENTS OF CHANGE in our Practices. Learn how to be a LEADER who can LEAD the tough changes. Whether it is implementing electronic health records, patient centered medical home, or improving collections understand how to use evaluation, communication and feedback tools to effectively and efficiently implement change.

2 Staff just wanna have Fun: FUNctional ways to inspire your staff s performance Ever wondered why nobody reads your Memo s or remembers the specifics of a project? If your staff does not want it to work they can sabotage it! Hear how making work, projects, and technology fun can get staff buy in and lead to success. Discover how involving, motivating, and conditioning your staff will improve your workplace environment. Learn methods and hear ideas on how to appropriately bring fun into the workplace. Learning Objectives: Hear how making work, projects, and technology fun can get staff buy in and lead to success. Learn methods and hear ideas on how to appropriately bring fun into the workplace. Discover how involving, motivating, and conditioning your staff will get their buy in and add to the success of your project or workplace. The Dollars and Sense Behind Electronic Medical Records This session, based on the experiences of an MGMA better performing group and a HIMSS Davies Award winning practice, will address the positive impact of electronic medical records. Designed to help practice managers with this career defining decision, it will discuss specific tools to help with the search and budget expectations, the implementation methodology for a successful transition, start-up strategies and costs, and return on investment calculations resulting from administrative process improvement. You will be able to develop strategies for conversion to electronic medical records to create an environment that bridges technology with continuous improvement to decrease costs and increase revenue. Receive tools to help with the search, budget, and implementation of Electronic Medical Records. Hear about the startup costs and ongoing costs compared to return on investment. Electronic Health Records Risk Management and Customer Service, A Wining Proposition! As more practices have or are going to electronic health records the focus on successful implementation for maximum impact on risk management and customer service become the defining difference in best practices. Learn how practices have used their EHR to improve their risk management opportunities and capitalize on customer service. Following this session you will know how to evaluate the common options and appropriate workflow decisions needed to make the sure your EHR will positively impact risk management and customer service in your practice. How to find the right IT Professional Many practices are implementing more and more technology to help with patient care. The need to keep these mission critical systems down time to a minimum and performance to a maximum is expensive and time consuming. The support needed to run a network for your

3 practice management system and internet is cumbersome, but the list grows once you start electronic prescribing, document imaging or electronic health records. Learn how to find the right combination of in-house and outside information technology support. Identify company characteristics consistent with your mission; learn how to evaluate IT specialists knowledge, interpersonal and communication skills. Other Topics: If you did not see the subject you are interested in I would entertain discussing the development of a new program. Please feel free to contact me with your request at [email protected]. Primary Areas of Expertise: Benchmarking and Best Practices Compensation Planning Conflict and Dispute Resolution Collection Management Governance and Leadership Information Technology Practice Assessment Productivity Improvement Revenue Cycle Management Strategic Planning Association / Meeting Presentations and Areas of Expertise: How to plan the Educational Portion of Your Meeting Facilitator of Panels Facilitator of Local Chapter Presidents meeting Strategic Planning for Boards/Committees Meeting Brochures: I have many examples of how my presentations have been used in meeting brochures. If you would like to see examples, please me your request at [email protected]. Biography: Nancy R. Babbitt, FACMPE

4 Nancy is a consultant, speaker, and author who is passionate about helping practices of all sizes. She advocates for Physicians and Practice Managers, helping them provide quality healthcare in an efficient manner. She is a nationally recognized expert who specializes in Electronic Health Records (EHR), Information Technology, and general Practice Management. Nancy is a Fellow and Board Certified by the American College of Medical Practice Executives. She is currently serving on the MGMA National Board of Directors as Immediate Past Co-Chair. Nancy was the Administrator of the Roswell Pediatric Center, in North Atlanta, for twenty three years. Nancy helped the Practice successfully implement two EHR s over 9 years. Roswell Pediatric Center won the 2003 Davies Award of Excellence from HIMSS, the Healthcare Information Management System Society, for successfully implementing electronic health records and improving their quality of care. Nancy then served on the Davies Ambulatory committee for five years and was Chair of the committee for two years. Nancy served on the American Academy of Pediatrics, Pediatric Practice Managers Leadership Team from 2007 to Nancy enjoys public speaking and writing, she recently co-authored the book Go-Live: Smart Strategies from Davies Award-Winning EHR Implementations. Speaking Testimonials: Our CPP Member Manager Group has expressed how much they value the practice management knowledge and expertise that Nancy brings to her presentations. They appreciate that she has walked in their shoes and gives straight forward advice that works. Frank Combs, MBA, FACMPE Executive Director, CPP I have been very fortunate to host MGMA-ACMPE webinars with Nancy for the past four years. She is the consummate professional meets webinar objectives, adheres to deadlines, gives/receives feedback willingly and most importantly, is a great on-line presenter! Her content is polished and high quality She is a great subject matter expert to partner with! Madonna Shafer, e-learning Coordinator/Webinar Host, MGMA-ACMPE We ve had the pleasure of working with Nancy Babbitt on a number of occasions and would strongly recommend her to others looking for a healthcare presenter. Not only is Nancy professional, reliable and a skilled presenter, she is extremely knowledgeable in the healthcare industry. Nancy has the ability to break down complicated topics into action-oriented presentations that both those who are new and experienced in healthcare can understand. Our clients really appreciate us providing them with the valuable information Nancy has presented for us information that can help them increase their practice s revenue. Phil Dolan, Chief Marketing Officer, Navicure

5 Presentation Comments and Evaluations: Sent: 3/30/2011 3:23:12 P.M. Eastern Daylight Time Subj: RE: Hernando County Medical Society Meeting EHR Selection and Implementation Nancy; Thank you so much. You gave a wonderful presentation and are a real class act. We loved you. Attached is the attendance. Susan will send you a summary evaluation, you got 99%, 5s. I hope to keep in touch about Greenway. Deborah H. Tracy MD, MBA Nancy, When I woke up at 5:30 this morning and realized you were already flying over me, I said a prayer for you. Great feedback from the physicians, so the jury is in and the consensus was it was a great presentation! Thanks for helping my medical staff begin to deal with the EHR issue. Thank you for the book! I have only read your chapter but I think you nailed it. It s a shame you already have your Fellowship. That would have been a great paper. See ya soon. Mickey Smith CEO Oak Hill Hospital Cortez Blvd Brooksville, FL American Academy of Pediatrics Course Evaluation 2010 National Conference & Exhibition Pediatric Practice Manager Program: Transforming Your Practice presented 10/01/ forms submitted Faculty Evaluation Agree 0=N/A 1=Strongly Disagree 5=Strongly Overall Conference Average, all Speakers = 4.48 Nancy Babbitt Overall rating 4.20

6 Communicated in a manner that kept my interest average score 4.16 total= Organized, well prepared and presented information in a logical manner average score 4.30 total= Effectively facilitated participant interaction, if appropriate, during the session average score 4.17 total= Audiovisual materials were clear, used appropriately, and enhanced the presentation average score 4.19 total= If handout materials were provided, they were relevant, clear and organized in a useful format average score 4.15 total= Information presented was practical and relevant to clinical practice average score 4.25 total=

7 Amount of information presented was appropriate for the allotted time average score 4.17 total= =Very Good; 4=Good; 3=Satisfactory; 2=Fair; 1=Poor Medical Group Management Association Program Evaluation Report Health Care Information Technology Forum June 12-13, 2006 San Francisco, California A. Content, Speaker Delivery and Objective Evaluation Managing Electronic Health Records: Return on Investment Speaker: Nancy R. Babbitt, CMPE 5s 4s 3s 2s 1s Mean 1) was effective in her delivery ) was knowledgeable in her content area Objective(s): You will be able to: 3) identify the many different methods and approaches that help determine the impact a given purchase could have on your bottom line Overall Objective Average 4.39 Managing Electronic Health Records: Return on Investment Speaker: Nancy R. Babbitt, CMPE Non-bias delivery- liked very much Excellent, very practical information. Made the time worthwhile. Great information from someone who has experience implementation

8 Greta examples of money made and sharing of good workable strategies Would like a doc to speak implementation Excellent presentation, well organized, lots of info to take back and think about. Very good presenter. Down to earth and highly understandable. Very good presentation. Other Evaluation Scores available upon request please send your request to [email protected]. Thanks, Nancy